Mastermind Monitoring 6 22 01 PDF

GE
Security
MASterMind Monitoring 6.22.01
End User Workbook
Rev A
Copyright
Copyright 2009, GE Security Inc. All rights reserved.

This document may not be copied or otherwise reproduced, in whole or in part, except as
specifically permitted under US and international copyright law, without the prior written
consent from GE.
Document revision: Second Edition, 6.24.01 January 2009.
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. GE ASSUMES

NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY
LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED AS A CONSEQUENCE,
DIRECTLY OR INDIRECTLY, OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS
DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT US
ONLINE AT WWW.GESECURITY.COM.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include fictitious names of individuals and companies. Any similarity to names
and addresses of actual businesses or persons is entirely coincidental.
Trademarks and patents
GE and the GE monogram are registered trademarks of General Electric Company.

MASterMind Monitoring and MASterMind Business products and logos are registered
trademarks of GE Security.
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
Intended use
Use this product only for the purpose it was designed for; refer to the data sheet and user
documentation. For the latest product information, contact your local supplier or visit us online
at www.gesecurity.com.
iii
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
MASterMind Monitoring hardware diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Log into the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The MASterMind Monitoring main application window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to read a path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keyboard shortcut commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
MASterMind Monitoring system workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exit the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 2.
Sites and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Creating a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assigning a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Placing a system out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing a system back into service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 3.
Agencies and Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Assigning agencies to a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Creating contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using codewords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 4.
Zones and Dispatch Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Standard event codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Zones (points of protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dispatch instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Creating a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 5.
Schedules and Supervised Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Creating a schedule for a site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding open and close events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
iv

End User Workbook
Chapter 6.
Basic Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing the Alarm Buffer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Alarm Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Retrieving an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Viewing the Alarm Dispatch window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dispatching an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Full clearing an alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Chapter 7.
Intermediate Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Processing expected events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Viewing zone status and expected events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Using the partial clear and delay features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Restoring zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Placing accounts on and off test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using follow up requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Ignore New Signals option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Chapter 8.
Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Jobs for a standalone database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Chapter 9.
Application Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
MASterMind Monitoring application reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Preface
This is the MASterMind Monitoring 6.24.01 End User Workbook. This document includes an overview of the
product and detailed instructions explaining how to utilize features found in MASterMind Monitoring.
There is also information describing how to contact technical support if you have questions or concerns.
To use this document effectively, you should have the following minimum qualifications:
a basic knowledge of Windows applications; and

a basic knowledge of dispatching procedures implemented in your business.
The most current versions of this and related documentation may be found on MAStech.
Conventions used in this document

The following conventions are used in this document:
Bold
Menu items and buttons.
Italic
Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs, fields, variables, and other GUI elements.
Titles of books and various documents.
Blue italic
(Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
Monospace
Text that displays on the computer screen.

Programming or coding sequences.
Safety terms and symbols

These terms may appear in this manual:
CAUTION: Cautions identify important conditions or practices that may have serious implications that affect how the
software functions.
vi

End User Workbook
Chapter 1 Introduction
This chapter provides an overview of MASterMind Monitoring, including logging

in to the application, navigating through the main application window and
shortcut commands, formatting window displays, and going through the system
workflow.
In this chapter:
MASterMind Monitoring hardware diagram . . . . . . . . . . . . . . . . . . . . . . 2
Log into the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to read a path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keyboard shortcut commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
MASterMind Monitoring system workflow . . . . . . . . . . . . . . . . . . . . . . . 11
Getting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exit the application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

End User Workbook
MASterMind Monitoring hardware diagram

The following diagram is an example of how a MASterMind Monitoring system is set up.
Chapter 1
Introduction
Log into the application

Log into the MASterMind Monitoring application using your username and password.
Your username:
Provides you with a unique identification to the application.

Verifies your privileges in accessing windows and data.
Maintains a history of tasks you performed using the application.
The Password field is protected; therefore, your password is displayed as asterisks (**) as it is entered in the
Password field. Also, the password is not case-sensitive.
Logging in to MASterMind Monitoring

1. Sign onto Windows.
2. Double-click on the MASterMind icon. The Please Login window is displayed.
3. Type in your username and your password and either click on OK or press ENTER.
Figure 1.
MASterMind Monitoring Login Window
Note: The password does not display as you type it.

Always sign off or switch to the next user when you leave your workstation.
4. When you successfully log in, the MASterMind Monitoring desktop is displayed, as shown in
Figure 2.

End User Workbook
The MASterMind Monitoring main application window

This window provides access to various functions of the application and includes the sections described in the
following figure:
Figure 2.
MASterMind Monitoring Main Application Window
Mini-Alarm Buffer
Pull-Down Menus
The application bar or title bar

spans the top of the window.
Function Buttons
Status bar
Chapter 1
Introduction
Functions
The MASterMind Monitoring main application window includes:
Pull down menus

Function buttons
Status bar
These tools enable you to access the functions and current information included with the application. The
following sections describe the resources available in the application window that are illustrated in the
previous graphic.
Pull down menus

The pull down menus can be accessed using either the mouse or an ALT+<UNDERLINED LETTER> key
combination. For example, to access the Function menu, either click the Function menu or press ALT+F. Press
ALT to view the acceleration keys (underlined letters).
Figure 3.
Pull Down Menus
These menus provide system processing and editing capabilities in addition to accessing the online help.
The following menus are available:
Function The Function menu provides access to the System Administration window and other
application windows.
Command The Command menu provides access to Windows related commands.
Report The Report window enables you to access and produce reports related to monitoring activity.
Action The Action menu is displayed only when the Alarm Dispatch window is open and provides
access to dispatching functions.
Help The Help menu provides access to the Help.

End User Workbook
Mini alarm buffer

Figure 4.
Mini Alarm Buffer
This window provides:
Alarm priority (PRI) - Displays the four alarms with the highest priority. The alarm priority is within
the range 1 to 32767, where 1 is the highest priority and 32767 is the lowest. Alarms are also
displayed in different colors depending upon the alarm priority.
Time - The time at the Central Station that the alarm was received.
Event - The type of alarm, such as Fire or Burglary.
OP - The initials of the operator who responded to the alarm.
Site Name - The location of the generated alarm.
CS# - The unique account number assigned to the panel and used by the central station to identify a
system.
Site Phone - The phone number entered for the site on the Site window.
Function buttons
The function buttons provide access to the primary windows available in MASterMind Monitoring. You can
access the windows by clicking the button or using a CTRL+<FX KEY> combination. The keyboard shortcuts
are explained later in this module. Each of the desktops function buttons has corresponding keystrokes, as
shown below.
Figure 5.
Function Buttons
CTRL+F1 CTRL+F2 CTRL+F3 CTRL+F4
CTRL+F5
CTRL+F6 CTRL+F7
CTRL+F8
CTRL+F9 CTRL+F10 CTRL+F11 CTRL+F12
Status bar
The status bar provides information about the system and the application. It is also used to indicate the current
processing mode, such as Find or Add.
Figure 6.
Status Bar
This box displays the mode MASterMind is in. For

example, View/Change means that you can view
and change information in the current window.
This box indicates the current number of

characters and the maximum number of
characters for the selected field.
Chapter 1
Introduction
How to read a path

A path is a series of commands or steps that are used to access a specific window. A path can include menu
commands, function button commands, or a combination of commands.
Paths with Menu Selections

The path for the Site Lookup window is:
Path: Function, Lookups, Site
This path directs you to click the Function Menu, then click Lookups, and then the Site option in that menu.
If there is a shortcut available to the window, it will also be shown as in the following example for the shortcut
to the Site Lookup window:
Shortcut: F4

End User Workbook
Keyboard shortcut commands

The following tables describe keyboard shortcut commands.
Accessing Information
Table 1.
Shortcut Commands to Access Information
Command
Display
Description
F1
Help
Displays help about the active window.
SHIFT+F1
Help
Displays the MASterMind Monitoring Help file so that you

can search the Help for a specific topic.
F2
Data Lookup Window
Displays the related lookup window containing the

available entries for a field. The cursor must be in the field
to use this command.
F4
Site Lookup Window
Accesses a list of sites. If a site is open in the site summary

banner use this command to close that site and display the
Site Lookup window.
shift+f4
Previous Sites Window
Displays the sites recently accessed for that login session.
ALT+Underlined Letter
Menus/Options
Activates a Menu option or an option button. It also moves

the cursor to a certain field.
Viewing, Adding, Saving, and Deleting Data

Table 2.
Shortcut Commands to View, Add, Save, and Delete Data
Command
Function
Description
CTRL+F
Find
Clears the previous search criteria, enabling you to search

for and display existing records in the active window.
CTRL+A
Add
Adds a new record using the active window.
CTRL+D
Delete
Deletes the record displayed in the active window.
ENTER
In an active window, saves the displayed information.

In a data lookup window, selects the highlighted data and
displays it in an active data entry window.
In a summary window, displays detail for the highlighted
section.
CTRL+S
Save
Saves the displayed information in the active window. This

command must be used in the RTF Editor.
CTRL+W
View Schedule
Displays the View Schedule window when the Alarm

Dispatch window is active.
Chapter 1
Introduction
Miscellaneous
Table 3.
Miscellaneous Shortcut Commands
Command
Function
Description
ctrl+shift+r
Refresh
Refreshes MASterMind Monitoring.
ctrl+shift+p
Print Screen
Prints the current MASterMind Monitoring screen just as it

looks.
Activating Function Buttons

Table 4.
Shortcut Commands to Activate Function Buttons
Command
Function
Description
CTRL+F1
Site
Add, edit, or review detailed information about a site.
CTRL+F2
Contacts
Add, edit, or review summary information about the

contacts associated with a site.
CTRL+F3
General
Add, edit, or review information pertaining to general

instructions for a site.
CTRL+F4
Zones
Add, edit, or review information for the zones and

corresponding event codes set up for a site.
CTRL+F5
Procedure
Add, edit, or review site-specific dispatch instructions for a

particular event.
CTRL+F6
Schedules
Add, edit, or review a sites schedule for supervised

monitoring.
CTRL+F7
Dispatch
Dispatch alarm signals.
CTRL+F8
Test
Place specific sites on test, or review those sites currently

on test.
ctrl+f9
Floor Plan
If you are using the Floor Plan feature, you can access the
windows. This is not part of the standard MASterMind
Monitoring Application. Contact your MAS sales
representative for more information.
CTRL+F10
Status
Review the zone status for a specific site.
CTRL+F11
History
Review the event history for the site and the systems.
Available when in the Alarm Dispatch window only:

CTRL+F12
Jobs
Create or modify a service job for a site.
ALT+F8
Operator Action
Displays the Operator Action window when the Alarm

Dispatch window is active.
10

End User Workbook
Cursor Control
The following are ways to move your cursor within windows in the MASterMind system.
Table 5.
Cursor Control
Key
Function
TAB
Moves the cursor to the next field or moves the cursor between split windows.
Hint: Because ENTER is used to save the window information, it is important that you not press
ENTER until you have entered all of the necessary information in each field.
SHIFT+TAB
Moves the cursor to the previous field or to the previous tier in a split window.
ARROWS
Scrolls the window display to the right or left, up or down, or moves the highlight bar up or down.
DELETE
Deletes highlighted text.
ESC
Closes a table or window, or cancels a decision.
Chapter 1
Introduction
MASterMind Monitoring system workflow

Workflow is the series of steps you follow to create or maintain information related to a site.
Navigating MASterMind Monitoring

The following are basic ways to navigate through MASterMind Monitoring windows:
To navigate through MASterMind Monitoring window fields:

- Press TAB.
- Press ALT+underlined letter of the field name.
To sort the information in a window that has columns:
- Click the column heading to sort the information by that topic in ascending order.
- Press SHIFT and click a column heading to display the information in descending order.
- Press the underlined letter to sort the information by that topic. Press SHIFT and the underlined
letter to reverse the sort order.
There are three ways you can close a MASterMind Monitoring application window.
- Click the X in the upper right corner of the window.
- Press ESC.
- Right-click on the window.
Looking up sites
Figure 7.
Site Lookup Window, Entire Site Name
To select a site, enter search

criteria in the fields at the top
of the window.
You can enter an entire entry
or partial entry. For example,
in this figure, an entire site
name is entered in the Name
field. After you press ENTER,
the sites with that name are
displayed.
You can use % as a wildcard.
For example, you can enter
%CAM% to view all sites
whose name has CAM in it.

Shortcut: F4
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End User Workbook
Figure 8.
Site Lookup Window, Partial Phone Number

Shortcut: F4
In this example, a partial entry

is made in the Phone search
field. All sites with the 714
area code are displayed.
You can click the column
headings to sort the sites by
that topic. Press SHIFT and the
underlined letter in the column
heading to view the list in
descending order.
Select the site you want to
work with from this window.
Resize and rearrange MASterMind window columns

Figure 9.
Site Lookup Window - Resize and Rearrange Window Columns
Purpose
There are several windows in
MASterMind in which you can
change the order and width of
the columns. For example, if
you do not want to scroll to the
right to view a certain column,
you can move it to the left.
You can resize the column
widths so that more or less of
the column information is
displayed. These changes are
employee-specific; users can
each have their own column
settings for these windows.
Path: Function, Lookups, Site, Display data, CTRL+R

Shortcut: F4, ENTER, CTRL+R
Chapter 1
Introduction
Use the following steps to resize and rearrange the columns in the Site Lookup window:
1. Display data in the Site Lookup window.
2. Press CTRL+R to activate the sizing grid around the data in the window.
3. To resize the column width: Position your pointer between the column headings. When your pointer
becomes a double-headed arrow, click and drag the column border to the left or right.
4. To rearrange the column order: Position your pointer on the column heading and click to select the
column. The column selection appears in black. Drag and drop the selection to the new location.
5. Save your preferences and exit grid mode by pressing CTRL+R.
MASterMind uses the preferences you set the next time you display the window. You can restore
MASterMind's original column arrangement by displaying the window you customized and pressing
CTRL+ALT+R.
Using the split screen feature

Figure 10. Site Lookup Window - Split Screen Feature
Purpose
You can split the screen in
MASterMind data windows.
This feature enables you to
use two separate scroll bars to
view information farther to the
left or right.
For example, if you want the
Name of the customer and
Site#, but do not want to
actually rearrange the
columns, you can split the
screen.
To split the screen, place your
mouse pointer in the space
between the lower left arrow
and left border. The pointer
turns into a double arrow icon.
Click and drag the column to
the desired width.

Shortcut: F4
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Site Summary window

After you select a site, site information is displayed in the Site Summary window so that you can verify that
you have selected the correct site.
Figure 11. Summary Window
Mini Alarm Buffer
Site Summary Window
The Site Summary window includes the following information:
The name, address, and phone number of the site.

The number of systems at the site and the site CS number. 1110 in the example.
Any codewords created by the site.
The current status of the site. Active in the example.
The current time where the site is located. The site can be located in a different time zone than the
central station. 8:43 a.m. in the example above.
If the system is in alarm, the word ALARM is displayed.
The type of site. The site in the example is a commercial site.
Chapter 1
Introduction
Function buttons
Use the set of function buttons to perform the tasks in MASterMind Monitoring. The function buttons and their
related tasks are explained in detail in the following modules of this workbook.
Site
The Site function button enables you to work with site information.
Figure 12. Site Function Button
Note:
You can toggle between open windows by pressing the CTRL+B keys on your keyboard.
To close the active window, press ESC or place the mouse pointer anywhere on the window and right-click.
To close all active windows and exit from the site, press CTRL+L. This does not close the Main Application window.
The site information remains displayed in the Site Summary window while you use the function buttons.
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Figure 13. Site Window - Pick List
When you place your cursor in

a field and an arrow is
displayed, click on the arrow or
press F2 to select a value from
a pick list.
Double-click on a value to
enter it in the field.
Contact
The Contact function button enables you to work with contact information.
Figure 14. Contact function button
Chapter 1
Introduction
Previous Sites lookup window

Use the Previous Sites lookup window to display the most recent sites you accessed. This window lists the last
50 site records you accessed since you logged in.
Path: Function, Lookups, Previous Site
Shortcut: SHIFT+F4
Figure 15. Previous Sites Lookup Window
To select a site, either click on the site to highlight it or enter the line number of the site in the Line field. To
display the site information for the selected site in the Site Summary window, press ENTER or double click on
the site.
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Getting help
MASterMind Monitoring includes online help. You can search for information about a topic using a full-text
search or the glossary. At any place in MASterMind Monitoring, context-sensitive help is available by pressing
F1.
Full-text search
You can use this feature to find all help topics containing specific words. Use the following shortcut:
Shortcut: F1, Search tab
Searching for topics

1. Enter the word or words you want to search for in the field on the left.
2. Click List Topics. The topics with those words are displayed in the third section on the left.
Figure 16. Help Search
3. Double-click on the topic you want to display in the lower-left section. The topic is displayed in the
right section of the Help window with the words you searched for highlighted. You can also highlight
the topic, and then click Display.
Chapter 1
Introduction
Context sensitive help

Use either of these methods to display information about the MASterMind window where the cursor is
currently positioned:
Path: Help, Help on this Topic
Shortcut: F1
Figure 17. Context Sensitive Help
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Exit the application

You can use either your mouse or your keyboard to exit from the MASterMind Monitoring Application.
To use your mouse:
Click once on the

button in the upper right corner of the application desktop.
You can also double-click on the
button in the upper left corner of the application desktop.
Or you can select the Function menu, then Exit.
To use your keyboard:
Hold the ALT key and press the F4 function key.
Chapter 2 Sites and Systems
This chapter provides information to help you understand the flow of data entry,
create a site, assign a system to a site, and place a system in/out of service.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Creating a site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assigning a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Placing a system out of service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing a system back into service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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Concepts
The following concepts and terminology are related to sites and systems
Table 6.
Concepts and Terminology
Concept
Definition
Site
The site is the physical location where the alarm monitoring equipment is installed.
System
The system is the panel, located at the site, which will send the alarm signals to the central
station. Multiple systems can be assigned to the same site.
Service Company, Installing

Company, and Corporate
Account
The service company is the company responsible for servicing the alarm system installed at
the site. The installing company is the company responsible for installing the alarm system.
The corporate account is the group of sites for one company that you monitor.
Partition
Partitioning enables you to divide your database into groups of related sites in order to
specify alarm routing parameters. When alarms are routed by partitions, designated users
can only access alarms for the group related sites they have been assigned. For example,
different service plans can be offered with each plan providing different levels of service
based on price. Each of these service plans is a partition.
Site Location
The site location is the location of the site and is used to help determine alarm routing
parameters. Site locations are assigned to dispatch locations and dispatch locations are
assigned to operators. For example, a central station can divide the area of a state into
Northern, Southern, Eastern, and Western regions. Operators can access alarms generated
by sites in a specific location if that site location has been assigned to their dispatch location.
For more information, refer to the sections on dispatch and site locations starting on page
30.
Chapter 2
Sites and Systems
Creating a site
Figure 18. Site Lookup Window
Purpose
Use this window to create a
new site or access information
for an existing site.

Path: Site
Shortcut: F4
When the Site Lookup window

is displayed, all of the fields in
the window are blank.
To create a new site, click on
the Add New Site button at
the bottom of the window or
press ALT+W. See Figure 19 on
page 23.
Figure 19. Site Window
Path: Site
Purpose
Use the Site window to enter
the name, address, phone
number, and other pertinent
site information about the site
receiving the monitoring
services.
Press ENTER to save the new
site.
Note: If you try to save the information in any window without completing all of the
required fields, the application highlights the fields in red and the information is not
saved.
When entering data, use the TAB key to navigate through the fields.
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Table 7 describes the fields on the Site window.

Table 7.
Site Window Field Information
Field
Description
Name (required)
Name of the site. It is important to keep all naming conventions consistent throughout the
application. This will make searching for sites easier.
Address 1 (required)
The address of the site. This address is used as the mailing address if the Mail Address window is not
used.
It is important to keep all address-naming conventions consistent throughout the application. This
will make searching for sites easier.
Address 2
This field is used as a continuation of the address for the site.
City, State, Zip, County
After you enter the name and address, the cursor automatically defaults to the zip code field when
you press the TAB key. The application comes preloaded with the most current zip code data. Enter
the correct zip code and press TAB. The City, State, and County fields are filled automatically.
If the zip code you enter has multiple cities, a pick-list will display where you choose the city and
county that should apply to this site.
Phone 1, Phone 2
Use these fields to enter phone numbers for the site. These numbers do not have to be the same
numbers entered for the contact information. Contacts are explained in the Agencies and Contacts
module. You do not need to enter dashes or parentheses, just the digits. MASterMind Monitoring will
automatically format phone numbers.
Map Book,
Map Page,
Map Coord,
Cross Street
These fields are all used to specify the map source, for example Rand McNally, that specifies detailed
information about the location of the site. The Cross Street field can also be used independently from
the other fields.
Time Zone (required)
Use this field to enter the time zone where the site is located. This entry is used to determine the
correct time for a site relative to the time at the central station.
This information can be displayed on the Alarm Dispatch window.
The entry in this field can default based on the zip code.
DST# (required)
Use this field to designate whether the site observes Daylight Savings Time. For example, 0 (zero) can
be used to represent No (not observed) and 1 (one) can be used to represent Yes (observed).
Site Status (required)
Use this field to define the current status of the site. Examples of site status are active or inactive.
You can also specify that each status is displayed in a different color. The site status is displayed in
the Site Summary window.
Site Type (required)
Indicates the type of site, i.e., whether the site is a residence or a business. The purpose of the site
type is to classify the site for reporting, to provide a template for General Dispatch Instructions, and
to partition alarms to operators for routing. You can also specify that each type is displayed in a
different color.
CS Partition (required)
The purpose of this field is to enable a central station to divide sites into groups for routing alarms.
You must enter a valid CS partition in this field, even if you do not plan on partitioning alarms using
this field. An example of a partition would be Spanish-speaking sites.
Each user must be assigned to at least one CS Partition in order to be able to process and view
alarms.
Site Location
Use this field to enter the region, state, city, or other geographical boundary that defines the general
physical location of the site.
Chapter 2
Sites and Systems
Table 7.
Site Window Field Information
Field
Description
Branch# (required)
Use this field to assign the site to a branch. The branch identified here is typically responsible for
billing the customer for alarm monitoring services.
Service Company #
Use this field to assign a service company to the site. Service companies can maintain and repair
alarm systems.
The service company can be used as a sorting option for reports generated by MASterMind
Monitoring.
When a job is created for the site, the name and address of the assigned service company is
displayed in the Dispatch Job window.
Installer #
Use this field to assign an installation company to the site. Installers, including related mailing
information, are set up in the Service Company window. Dealers are typically entered in this field.
Corporate Acct
Use this field to assign a corporate account to a site. Corporate accounts, including related mailing
information, are used to group a chain of sites together for reporting purposes and are set up in the
Service Company window.
UDF
UDF stands for User Defined Field. UDFs enable you to add fields for information that you find
relevant to the Site window. User-defined fields can be either free-form or table-driven.
Street#
Use this field to specify the street number of the site address.
Street Name
Use this field to specify the street name of the site address.
Site notes
Figure 20. Site Notes Window
Path: Site, Site Notes

Purpose
The Site Notes window
displays messages about a site
at the bottom of the main
application window. You can
write a note that is in effect for
a specified period of time, such
as Panel needs to be checked.
Whenever you access the site,
this note is displayed as a
dialogue line at the bottom of
the main application window.
To add a site note press
CTRL+A.
To modify a site note, highlight
the note and press ENTER. The
Site Note window is displayed.
Note: If you are adding a site note for the first time, the Site Note window is
displayed automatically.
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End User Workbook
Figure 21. Site Note Window
Path: Site, Site Notes

Purpose
Use the Site Note window to
add, modify or delete site
notes. You can write a note
that is in effect for a specified
period of time, such as Panel
needs to be checked.
Effective Date
Enter the first date and the
time of day that the site note is
displayed with the
corresponding site in the site
summary banner.. The current
date is automatically
displayed when a site note is
created.
Expire Date
Enter the date and the time of
day on which the site note
expires and is no longer
displayed. If this field is left
blank, the note will continue to
display for the site.
Press ENTER to save the site
note.
Note: Once entered and saved, you must press ENTER twice to view the site note. Or,
you can log out of the site and log back into the site to view the site note.
Whenever you access the site, this note is displayed at the bottom of the MASterMind
Monitoring window. See Figure 5.
Chapter 2
Sites and Systems
Figure 22. Main Application Window With Site Note
Select the Completed box to

close the site note. This will
close it until the next time a
user logs into the site. When a
user logs into the site, it is
displayed again until an
expiration date is entered for
the site note.
Site Additional Information

Figure 23. Site Additional Information Window
Path: Site, Additional Info

Purpose
You can add and modify the
codewords and other
information for a site in this
window. This information is
displayed in the Site Summary
window.
UL Code
You can use this field to assign
a UL Code to the site. This
enables you to run the System
Summary Report to obtain a
list of all UL accounts.
Codewords
Codewords are one or two words used for identification purposes by the dispatch operator.
The operator can ask a contact for the sites codewords before performing account activity.
Codewords can also display as part of the site general dispatch instructions in the Alarm
Dispatch window when an alarm is generated using the Site General Dispatch window.
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General Information
Figure 24. General Information Window
Path: Site, General Info

Purpose
This window includes site
information not defined in
another, more specific topic
window. This option enables
you to assign multiple
predefined pages of
information to a site.
This information is displayed in
the Alarm Dispatch window.
Site Options
Figure 25. Site Options Window
Path: Site, Site Options

Purpose
Use this window to assign site
options. These can be used as
additional user-defined fields
and can be incorporated into
the General Dispatch
Instructions using the Site
General Dispatch window. You
can specify as many site
options as necessary.
Chapter 2
Sites and Systems
Mailing Addresses
Figure 26. Mail Address Window
Path: Site, Mail Addresses

Purpose
The Site Mail Addresses
window displays mailing
addresses for a site. If you are
entering a mailing address for
the first time, the Mail Address
window is initially displayed
where you can add a mailing
address.
Press CTRL+A in the Site Mail
Addresses window to add a
mailing address.
Use this option if the site
address used by the Open/
Close Report is different from
the mailing address; for
example, rental properties
would have different site and
mailing addresses.
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End User Workbook
Assigning a system
The alarm panel used at a site must be assigned to the site using the System window. The System window is
accessed through the Site window using the Systems button. You can assign as many systems to a site as
necessary.
System window
Use the System window to:
Define the system type.

Assign a system to a site.
Figure 27. System Lookup Window
Path: Site
If you have multiple systems at
a site, the System Lookup
window is displayed when you
click Systems.
Double-click the system you
want to view/edit to display it
in the System window. Or click
Add to add a new system to
the site.
Chapter 2
Sites and Systems
Figure 28. System Window
Path: Site, Systems

Purpose
Assign an account number to
a system using the CS# field.
This number helps to identify
the system generating the
alarms. This value can be a
combination of the receiver
number, the line card number,
and the account number.
Automatic timer intervals are
used if the central station
wants to send test signals if a
specified signal has not been
received after a specified
amount of time.
For detailed information about
the CS number and how to use
the CS number, contact your
GE Security representative.
Several MASterMind Monitoring windows include fields that contain information
about specific dates. Instead of entering the specific date or scrolling through the
date lookup table, you can enter t (+ or -) <number of days>. MASterMind
Monitoring calculates the date from today and enters it in the field.
For example:
t specifies today
t + 7 specifies a date 7 days from today
t + 30 specifies a date 30 days from today
t - 15 specifies a date 15 days previous to today
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Table 8 describes the fields on the System window.

Table 8.
System Window Field Information
Field
Description
System Type (required)
Use this field to enter the type of alarm system panel installed at the customers site.
Examples of system types are Radionics or Silent Knight.
CS#
Use this field to specify the unique account number assigned to the system. This number can be up
to 20 alphanumeric characters. The central station uses this account number to identify the system.
Primary CS#
Enter the primary central station account number assigned to the site. This field is used if you have
set up a secondary CS number for the account. A secondary CS number is used to group CS
numbers for VRT testing purposes.
Description
This field is displayed in the Site window and contains a brief description of the panel at the site. For
example, Close Captioned TV Monitor.
Monitoring System
This field is used for dispatching across servers. For more information, refer to the MASterMind
Monitoring Dispatching Across Servers Reference Manual.
VRT#
The Voice Response Terminal (VRT) is a number that the alarm service technician enters on the
telephone keypad. This number is used to verify a technician when accessing the account using MAS'
Voice Response Terminal (VRT) software.
For example, a technician who tests a site panel by telephone would call the telephone number for
the VRT terminal and at the prompt enter a user number, a VRT number, and a password in order to
access the VRT.
The VRT is a separate application and server. If necessary, refer to your GE Security consultant for
additional documentation related to VRT use.
ATI Hours, Minutes
These fields are used with systems that use the timer test feature. These fields specify the number of
hours and minutes for the automatic timer interval (ATI) for the test signal.
A timer test is an expected event. The system expects the test to occur at the specified time. If the
event does not occur, an alarm event can be generated. Refer to the Schedules and Supervised
Monitoring module.
In addition, dispatch instructions can be assigned to the alarm event. These instructions are
displayed in the Alarm Dispatch window when the alarm signal is received. See the ATI Late Event#,
ATI Global, and ATI Page fields for more information.
Alternate ATI Hours,

Minutes
These fields are used to create an alternate ATI if one ATI occurs when the site is opened and another
occurs when the site is closed. Use these fields to specify the number of hours or minutes for the ATI
when the site is closed.
For example, you could specify a standard ATI of 3 when the site is opened and an alternate ATI of 6
when the site is closed. In this example, the test signal is sent 3 hours after opening if no other signals
have been sent and 6 hours after closing if no other signals have been sent.
An alarm event can be generated by the application if the signal is not received. In addition, dispatch
instructions can be assigned to the alarm event. These instructions are displayed in the Alarm
Dispatch window when the alarm signal is received. See the ATI Hours, Minutes, ATI Late Event#, ATI
Global, and ATI Page fields for more information.
Chapter 2
Sites and Systems
Table 8.
Field
Description
ATI Option
Enter the code determining the alternate timer test functionality you want to use for this system. The
following values are valid:
Blank Standard - Uses the Standard ATI regardless of whether the site is armed or disarmed. Any
signal resets the timer test interval.
1 - Alternate When Armed - Uses the Alternate ATI Hours/Minutes when the site is armed, or closed,
and the Standard ATI Hours/Minutes when the site is disarmed, or opened.
2 - Timer Test - Uses the Standard ATI regardless of whether the site is armed or disarmed. However,
the expected Timer Test event must be one that has the TT, Timer Test, process option assigned to it.
The default event is 20 - TIMER TEST. Only this event resets the timer test interval.
3 - Alternate ATI - The operator is prompted when setting the next expected timer test whether to
use Alternate ATI Hours/Minutes as the default for calculating the new time. If they proceed with the
Alternate ATI Hours/Minutes, a secondary ATI Expected Event is set up. The expected event code is
derived from the System Processing Rule/Zone that contains a Process Option with Type ALTATI. If no
alternate ATI hours/minutes are specified on the system, the alternate timer test will still be set up
but the default time will be calculated using standard ATI hours/minutes.
The operator action event logged to event history reflects that a second ATI was set up.
66 - 2-Way Panel Test - A signal is received that satisfies the timer test. In addition to setting up the
next Timer Test Expected Event for that system, this option also resets the Timer Test Expected Event
for all other systems on that site. Contact the GE Security Helpdesk for more information.
Option 1 identifies the panel as armed or disarmed according to System Schedule #1. If you have not
defined a System Schedule #1 for a specific site, this option does not function properly for that site.
ATI Late Event#
This field specifies the event that occurs if the panel does not transmit a timer test signal to the
central station within the timeframe defined in the ATI Hours and ATI Minutes fields. If the panel does
not send the signal, the event defined in this field is generated.
ATI Global
Use this field to specify the global dispatch instructions assigned to an ATI late event, which override
existing global dispatch instructions assigned to that event. For example, you can assign global
instructions, such as Timer Test Malfunction - Needs Service, that is displayed in the Alarm Dispatch
window if an ATI late event occurs.
If you are using global dispatch instructions assigned to an event code in ATI Late Event# field, you do
not need to enter a value in this field.
However, if the site requires global instructions other than those attached to the ATI late event, then
a different set of instructions can be attached using this field.
ATI Page
Use this field to define site-specific procedure dispatch instructions that are assigned to an ATI late
event. These site instructions will display in the Alarm Dispatch window if an ATI late event occurs.
For example, you can assign site-specific instructions, such as Call Owner after 6 p.m. to Arrange
Service Time to handle a necessary maintenance task.
Alternate ID
The Alternate ID field defines another ID that can be used by the central station to identify a system
or a group of systems. You can search for a system using the Alternate ID. This ID is displayed in the
Site Summary window and can be used as search criteria on the Site Lookup window.
Mail Frequency
This field is used to group sites according to how often the site receives the Mail Out Report.
Special
This field is used for special receivers. When you set up your receiver interfaces, GE Security will
instruct you as to whether an entry in this field is necessary. Leave this field blank unless instructed
by GE Security to do otherwise.
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Table 8.
Field
Description
Entry Delay Minutes
This field specifies the length of time a person entering a site has to disarm the alarm panel before an
alarm is activated (for Morse/McCulloh type receivers only).
Typically, no entry is required in this field as most alarm panels are already programmed with this
information.
Exit Delay Minutes
This field specifies the length of time a person has to exit a site after the alarm panel has been armed
before an alarm is activated (for Morse/McCulloh type receivers only).
Typically, no entry is required in this field as most alarm panels are already programmed with this
information.
Telco Lease Line
This field is used to specify the phone number of a phone line leased from the Telephone Company
that is used by the panel to send signals to the Central station. This field is information only and
MASterMind Monitoring will not format this phone number.
Active Date
The date the panel became active at the site. This can be either the date the panel was installed or
the date the first signal was received by MASterMind Monitoring. If this field is left blank then this
field will be populated with the date the first signal is received.
Inactive Date
This field specifies a reference date that indicates when the central station stopped receiving signals
from the panel. Entering a date in this field does not prevent the site going into alarm status if a
signal is generated. You must place the system out of service to prevent alarm status.
Install Date
This field specifies the date the system was originally installed at the site.
This field may be automatically populated from the MASterMind Business application if you are in a
combined database environment.
Remote Reset Type
This field is used to meet industry standards that apply only in the United Kingdom. Do not enter
anything in this field unless instructed to do so by GE Security.
OOS Category
This field specifies the reason that an alarm system was taken out of service. Out of service means
that the system will continue to generate alarm signals but the site will not go into alarm status and
is no longer displayed for the operator in the Alarm Dispatch window.
When an out of service category is assigned to a system, a description will display in the Site
Summary banner.
OOS Zones
Use this field to select the zones that you want to put out of service. Normally, you would use this
feature to put runaway zones out of service so that the problem could be corrected without
additional alarms coming in from those zones.
OOS Start Date
This field specifies the date the site was taken out of service. This field is updated when you select
the Go Out of Service button.
Service Plan
The service plan field specifies how labor is billed when this site is serviced. The service plan uses the
Installation Job record information as the default. The Installation Job record was created when the
system was installed.
The Service Job window also uses the service plan as a default value.
Only service plans that are assigned to the same branch as the displayed site are available for
selection in this field.
This field is only used when interfacing with the MASterMind Business Application.
PO Required for
Service?
This field specifies whether a purchase order# is required before a service job can be created. This
field is only used when interfacing with the MASterMind Business Application.
Chapter 2
Sites and Systems
Table 8.
Field
Description
Alarm Confirmation
This field specifies that the system is enabled for two-way audio. This feature enables the dispatch
operator to talk to someone at the site through a speaker in the panel when an alarm has been
generated.
To use this feature, you must set up a phone number in the Panel Phone field. When an alarm is
generated for an event with a service type that uses alarm confirmations, the panel phone number is
the first number on the call list.
Panel Phone
Enter the phone number associated with the phone line the panel uses to dial the receiver. For
example, if you have a system installed at a residential site, this number might be the home phone
number for the site. This information can default from a job that was completed for the customer.
This phone number can also be the number that the dispatch operator can call if the panel is enabled
for two-way audio, which enables the dispatch operator to talk to someone at the site through a
speaker in the panel. If you are using two-way audio, then you must set up MASterMind Monitoring
for the Alarm Confirmation feature. The panel phone number is inserted at the top of the call list
when an alarm is generated at the site for an event with a service type that is enabled for alarm
confirmations.
If you are also using the MASterMind Business application, any changes made to this field are also
updated in that application.
System Additional Information

Figure 29. System Additional Information Window
Path: Site, Systems, Additional Info

Purpose
Use this window to enter
additional details or
comments for a specific panel.
Dispatch Comment
These comments are displayed
in the Alarm Dispatch window.
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Placing a system out of service

Path: Site, Systems

Display the system record you
want to place out of service.
Go Out of Service
Use this button to place the
system out of service.
The Out of Service Category
Lookup window is displayed.
Select the out of service
category for the system you
are placing out of service.
Press ENTER in the System
window to save the changes.
Chapter 2
Sites and Systems
Viewing the out of service system

Figure 31. Site Summary Window, Out of Service
Path: From previous figure

A description showing a
system is Out of Service is
window for sites with systems
that are out of service.
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Placing a system back into service

Path: Site, Systems

You can bring a system back
into service in the System
window.
Go In Service
Use this button to bring the
system back into service. This
will remove the out of service
category from the System
window.
Figure 33. Site Summary Window, In Service System
Path: From previous figure.

The Site Summary window no
longer displays Out of Service.
Chapter 3 Agencies and Contacts
This chapter provides information to help you assign agencies to a site, create
contacts for a site, and use a codeword to verify a contact.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Assigning agencies to a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Creating contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using codewords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
40

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Concepts
The following concepts and terms are related to agencies and contacts.
Table 9.
Concepts and Terminology
Concept
Definition
Agency
An agency is the organization that is dispatched to a site in response to an alarm. Examples

of agencies include Police and Fire Departments or Medical Alert and Patrol Services.
Permit
A permit is issued by an agency, such as a police department, to a site. The permit number is
then used to track the number of times the agency is dispatched for the site. In some cases,
the permit specifies the number of times the agency can be dispatched to the site for false
alarms. In these cases, the agency can charge the site for false dispatches beyond the
number allowed by permit.
Contact
A contact is a person who is called when an alarm is generated by a site. A contact does not
necessarily have access to the site.
Authority
Authority determines the number of privileges a contact has for a site..
Chapter 3
Agencies and Contacts
Assigning agencies to a site

Figure 34. Site Window - Agency/Permits Button
Path: Site
If no agencies are assigned to
the site, the Agency Lookup
window is automatically
displayed when you click on
Agency/Permits on the Site
window.
Figure 35. Agency Lookup Window
Path: Site, Agency/Permits, CTRL+A or F2 in the Agency# field

The Agency Lookup window
fields are used as search
criteria for the agencies. Enter
the requested information in
one or more of the window
fields and then press ENTER..
The database is searched for
agencies that meet the
specified criteria and all
agencies that match the
criteria in the database are
then displayed in the Agency
Lookup window.
Clear Selections
To deselect an agency,
highlight the agency and press
the SPACEBAR. You can also
use the Clear Selections
button deselects all of the
previously selected agencies.
Select Agency
To select an agency for a site, highlight the agency and press the SPACEBAR or click the
Select Agency button. A red checkmark is displayed next to the selected agencies.
Press ENTER to assign the selected agencies to the site. The Site Agencies window is
displayed again with your selections. Press ENTER to save.
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Viewing agencies for a site

Once you assign agencies to a site, the Site Agencies window provides information about the agencies assigned
to a site.
Figure 36. Site Agencies Window
Path: Site, Agency/Permits

To add an agency to an
existing list of agencies, press
CTRL+A in the top tier of the
Site Agencies window. CTRL+A
activates Add mode and
displays the Agency Lookup
window.
Press CTRL+D to delete an
agency assigned to the site.
Press ENTER to save the
changes to the Site Agencies
window.
Chapter 3
Assigning permits to agencies

Figure 37. Site Agencies Window, Permits
Path: Site, Agency/Permits

With your cursor in the
Agency# field for the agency
you want to add a permit to,
click in the lower tier.
Permit#
Enter the number identifying
the permit. This permit
number is displayed in the
Alarm Dispatch window if you
are dispatching an agency
that requires a permit.
Permit Type
Enter the type of permit you
are creating. The permit type
specifies how many false
alarms are allowed for a site
and the time period with which
those false alarms can occur.
For example, you might allow
three false alarms in a
calendar year.
Permit Status
Enter the status of the permit.
The permit status must be
tracked and updated
manually.
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Creating contacts
The Contact window is used to record detailed information regarding an individual who has been designated as
a site contact or a service company contact. You can also specify a PIN and authority level for each contact.
You can specify as many phone numbers for a contact as necessary.
Contact window
The Contact window is used to display, change, and add information about the current list of contacts for the
site.
Figure 38. Contact Window
Path: Contact
To add a new contact, click
Contact and then press
CTRL+A in the Contacts
window.
Table 10 describes selected fields on the Contact window.

Table 10. Selected Field Information for the Contact Window
Field
Description
Last Name (required)
Use this field to enter the last name of the contact. The value in this field is displayed in the Alarm
Dispatch window if the contact is on the call list.
Employee#
This field enables an employee contact to be linked to a current employee record. This enables you
to use existing employees as contacts.
Contact Type
This field defines the business relationship between the Contact and the central station or between a
Service Company Contact and the Service Company.
Service Contacts given the Emergency designation always appear in the Dispatch Job Call List
window. This field is for reference only unless you are medical monitoring.
Chapter 3
Field
Description
Relation
This field defines the relationship between the contact and the site or the Service Company. For
example, if the contact is the owner of the site, the entry in this field might be Own to indicate Owner.
If the contact is a service technician assigned to a Service Company, then the entry might be TECH
for Technician.
The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the
call list.
Authority
Use this field to enter the contacts authority level in regard to a site. This field clarifies the functions
the contact is authorized to perform.
The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the
call list.
Start/End
Use these fields to enter the dates of the first and last days that the person named in the Contact
window is a valid contact for the site or service company. The Start field is automatically filled. The
End field should be filled only when the contact is no longer used.
When the end date is reached, the contact is removed from all call lists for the site. The contact is still
displayed as part of the All Contacts display.
To delete the contact, use the Contact Maintenance window.
CS Seq #
Use this field to enter a priority sequence number for the contact. The central station sequence
number enables you to order contacts numerically in the Contacts window and in the call list.
When you select the All CS Contacts option when creating a call list, the contacts are displayed in the
sequence specified in the CS Seq# field. The default value is increments of 10 starting with #10.
Contacts that do not have a CS seq# will not be on a call list. For example, you can leave this field
blank for contacts who open and close a site, but are not called for alarms.
Using increments of 10 enables you to insert a contact between two pre-existing contacts. For
example: If Joe Smith is CS #10, and John Doe is CS #20, then a new contact could be listed as CS
#15.
You can change the CS sequence number in order to change the order of the call lists.
Two contacts cannot have the same CS sequence number.
PIN
The PIN (Personal Identification Number) is assigned to a contact, and is used by the central station
to positively identify a contact. If an alarm is generated, the operator can ask the contact for the PIN
number. If the contact reveals the wrong PIN number, the operator can then alert the appropriate
agency.
Also, the operator can clarify a contacts PIN number before discussing account information with the
contact, by selecting the Verify PIN option from the Function Menu.
The PIN field accepts up to ten alphanumeric characters.
If you change the PIN for a contact that is linked to multiple sites, you are prompted to update the
PIN for all site and/or service company links. If the change is global, select Yes. If the change is sitespecific, select No to change that site only.
The value entered in this field is displayed in the Alarm Dispatch window if the contact is highlighted
on the call list.
Title
Use this field to enter the job title of the contact. This field is information only and is used for
reporting purposes.
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Field
Description
Key?
Use this field to specify whether or not the contact possesses a key to the site.
Y - The contact possesses a key.
N - The contact does not possess a key.
If the contact is highlighted on the call list and the value entered in this field is Y, keys is displayed in
the Alarm Dispatch window. If the value entered is N, there is no reference to keys displayed in the
Alarm Dispatch window.
User ID
Use this field to specify the user number. This identification code is included when the site sends
opening and closing signals to the central station.
The User ID can be up to 6 digits and is created by the technician who programs the panel. When the
User ID sent by the panel matches the ID in the Contact window, the contact name can be displayed
in history.
Two different contacts cannot share the same user ID for a panel.
User ID End
Enter the end date after which time this User ID is no longer valid for this user on this system.
Call List
You can use this field as an alternate method of assigning a contact to a contact list.
GE Security recommends creating contact lists using the Contact Lists window because it allows
more flexibility, is much easier to maintain, and is a more robust method.
Verify?
Enter a Y in this field for this contact to be included on the verification contact list.
Panel Code
Enter the panel code used by the contact for this system.
Contract Signer
Enter Y in this field to indicate that the person named in the Contact window was a signer on the
alarm installing, service, or monitoring contract. When selected, this will display a small document
icon to the left of the contact name in the Contact window.
Enter an N in this field to indicate that the person named in the Contact window was not a signer on
the alarm installing, service, or monitoring contract.
Phone Type
Use this field to specify the kind of phone number you are entering. For example, you might select
HOME, CELLULAR, PAGER, or FAX as the phone type. Use this field to identify the type of phone
number entered in the Phone Number field.
Seq#
Use this field to specify the sequence in which the phone numbers for the contact are called when an
alarm occurs. The seq# is defaulted in increments of 10.
Phone Number
Use this field to enter a valid phone number for the contact. Each contact can have multiple phone
numbers. To add a phone number, place your cursor in the Contact Phones tier of the window and
Press CTRL+A.
You can add as many phone numbers for a contact as necessary.
This field is also used to associate contacts with multiple sites. To associate a contact with another
site, enter just the phone number and then press TAB.
E-Mail Address
Use this field to specify the e-mail address of the contact. Use this field with the e-mail reports
feature. Do not put an email adress in the same line as a phone# because the e-mail address wont
display on the Contacts window.
Chapter 3
Field
Description
Days
Use this field to specify the days the contact is on the Call List.
The Days field is used with the Only and Except options.
The Only option is used to specify that the Contacts name and phone number is included in the Call
List only on the days entered in the Days field.
The Except option is used to specify that the Contacts name and phone number is not included in
the Call List on the days entered in the Days field.
Enter a day or a series of days using the following codes:
M or MO - Monday
TU - Tuesday
W or WE - Wednesday
TH - Thursday
F or FR - Friday
SA - Saturday
SU - Sunday
SS - Saturday and Sunday
You can enter a space between day codes to separate them or enter a dash (-) between the codes to
indicate a range of days. For example, enter:
MWF - To specify Monday, Wednesday, and Friday
TU TH To specify Tuesday and Thursday
SU-W F To specify Sunday through Wednesday and Friday.
TU-TH SS To specify Tuesday through Thursday, Saturday and Sunday
If this field is blank, the contact is available on all days at all times.
Auto Notify
This field is used with the IVR and Report Server features. IVR is used to set up specific signals that
generate an Auto Notify response. An Auto Notify response is used to automatically call a customer
or a service company when a low priority alarm occurs. The Report Server is used with this option to
fax or e-mail reports.
For more information about IVR, refer to the VRT for MASterMind Monitoring reference document.
For more information about the Report Server, refer to the MASterMind Monitoring Report Server
reference document.
Comment
Use this field to enter any necessary comments about the phone number of the contact. This field is
information only.
Inactive Date
Use this field to specify a date that a phone number becomes inactive. When the number becomes
inactive, it is no longer displayed on the Alarm Dispatch window.
Only/Except
Days/Times
The Only and Except buttons are used with the Days and Times fields to specify the periods when the
contact is available. When you click the Only button and specify a set of days or times, then the
contact is available only on those days and times.
For example, if you click the Only option and specify MWF, then the contact is available only on those
days. If you also specify 8-12 in the Times fields, then the contact is available only on those days and
only at those times.
If you click the Except option and specify the same values in the Days and Times fields, then the
contact is available anytime except MWF between the hours of 8-12.
If this field is blank, the contact is available at all times on all days.
The contact phone number is displayed in the Alarm Dispatch window only during the times that the
contact is available.
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Linking a contact to multiple sites

Figure 39. Contact Already on File? Window
Path: Enter an existing phone number in the Contact window, press TAB
You can link a contact to
multiple sites. To link the
contact to another site, enter
the phone number of the
contact when you are creating
the site contacts.
MASterMind locates the
existing contact, and then
displays a message requesting
confirmation that you want to
assign that contact to the site.
All of the contact information
defaults in the new contact
record and is displayed in the
Contact window.
If you change the name or
phone number of a contact
linked to multiple sites, a
warning message is displayed
before the change is saved so
that you must verify that you
want to make the change.
If the contact already on file is
not the same contact, then
press ESC to add a different
one.
Chapter 3
Viewing contacts
Figure 40. Contacts Window
Path: Contact
After you have created
contacts for a site, use the
Contacts window to display
the information describing
each contact that was input
using the Contact window. Use
the Contacts window to
maintain the current contact
lists.
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End User Workbook
Contact Maintenance window

The Contact Maintenance window is used to delete a contact.
Figure 41. Contact Maintenance Window
There are two methods

available to delete a contact
as indicated by the option
buttons at the bottom of the
screen.
Path: Function, Utilities, Contact Maintenance

Path: Contact, Maintenance
Delete Selected Site/Service

Company Links
This method deletes the
contact only from the specific
site. To use this method,
highlight the contact and
press the SPACEBAR. When
the check appears to the left of
the contact name, use this
button to delete the contact.
Delete Contact and All Links
This method deletes the
contact from all sites. To use
this method, highlight the
contact and click this button.
After you click a button, a
confirmation message is
displayed. Click Yes to delete
the contact. The Contacts
window is then displayed
again with the specified
contact deleted.
Note: If you do not want to delete a contact and would rather make the contact
inactive, you can enter an end date in the Contact window instead.
Chapter 3
Medical contacts
Figure 42. Contact Medical Information Window
Path: Site, Contacts, Medical

Purpose
Creating medical contacts
enables you to:
View a list of the allergies,
conditions, and
medications of a patient.
Display the name of a
patients doctor and the
doctors contact
information.
Medical
Highlight a contact with a
Medical contact type and then
click this button to add
medical details.
The Contact Medical
Information window enables
you to enter specific medical
information for the contact.
This data can also display in
MASterMind Monitoring's
Alarm Dispatch window when
a medical alarm is received at
the central station.
Use the option buttons in this
window to assign medical
attributes to the patient using
the Contact Medical Attributes
window.
The radio buttons at the top of
the window indicate whether
you are assigning Conditions,
Medications, or Allergies to the
patient.
Mark the boxes that apply to
the patient and press ENTER to
save the attributes.
Use this button to

create a call list of
doctors and contacts
specifically for this
patient. This call list
overrides the one linked
to dispatch instructions.
This button is activated
after the medical
contact is saved.
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Contact Lookup window

The Contact Lookup window is used to search the database for a contact.
Figure 43. Contact Lookup Window
Purpose
Specify the search criteria in
one or more of the fields. Press
ENTER to start the search and
all matches found in the
database are then displayed
on the window.
PIN
You can also use the PIN field
on this window to verify a
contact PIN or site codeword.
To validate the individual
contact, enter the site
codeword in the PIN field.
Path: Function, Lookups, Contact

Shortcut: F5
Chapter 3
Using codewords
Codewords are one or two words used for identification purposes by the dispatch operator. The operator can
ask a contact for the sites codewords before performing account activity.
Figure 44. Site Window, Additional Info
Path: Site
Codewords are associated
with a site and displayed in the
Site Summary window.
Codewords are assigned to a
site in the Site window using
the Additional Info option. A
site can have two codewords
with up to 20 alphanumeric
characters each.
Figure 45. Site Additional Information Window
Path: Site, Additional Info

Purpose
The Site Additional Information
window enables you to add or
modify the codewords for a
site. The codewords can
default into the Site General
Dispatch instructions. They
also are displayed in the Site
Summary window.
Figure 46. Site Summary Window
Path: F4, Select a site

The site codewords also
display in the Site Summary
window for the operators
reference.
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Verify PIN window

The Verify PIN window is used to verify the Personal Identification Number (PIN) or codeword for a contact or
site. For example, if a contact calls the central station and wants to modify account information, the operator
can verify the identity of the contact using the Verify PIN window. The PIN is assigned to a contact in the
Contact window.
You must first access a site before you can verify a PIN for a contact associated with that site.
Figure 47. Verify PIN Window
After you type in the PIN, press

ENTER. If the PIN is valid, the
Verify PIN Detail window is
displayed.
Path: Function, Verify PIN

Shortcut: CTRL+P
After a PIN has been verified,

the contact name is displayed
in the Site Summary window
located at the upper-right
portion of the screen and in
the Verify PIN window and a
1999 event is logged to the
event history.
Figure 48. Verify PIN Detail Window
Path: CTRL+P, Enter a valid PIN, Function, PIN, View contact data
Purpose
After a PIN is verified by an
operator, use this window to
display the contacts authority
parameters.
Chapter 3
The following table lists descriptions for Verify PIN window option button
Table 11. Verify PIN Window Option Information
Option
Description
Site Contact
Use this button to access the site contacts assigned to the current site.
Installer Contact
Use this button to access the installer contacts assigned to the current site.
Service Contact
Use this button to access the service contacts assigned to the current site.
Corporate Account
Use this button to access the corporate account contacts assigned to the current site.
Codewords
The Codewords option button on the Verify PIN window displays the Codeword Lookup window
where you can view the site's codewords.
Figure 49. Codeword Lookup Window
Codewords are specified in the Site Additional Information window.

Clear
Use this button to clear the PIN after the user has been verified. The contact name is removed from
the Site Summary window and you can then do another contact search.
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Chapter 4 Zones and Dispatch Instructions
This chapter provides information to help you create zones (points of protection)
at a site, assign events to zones, create general instructions for a site, create
procedural instructions for zones, link instructions to events or zones, create call
lists, define call list detail, maintain related setup windows, and select system
options.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Standard event codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Zones (points of protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dispatch instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Creating a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
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Concepts
The following concepts and terminology are related to zones and dispatch instructions.
Table 12. Concepts and Terminology
Concept
Definition
Zones
A zone can be a point or area of protection, an event such as a restore that is scheduled to
occur, or signal related to the current equipment status such as a low battery.
Dispatch Instructions
Dispatch instructions are created in the Procedures window and the Site General Dispatch
window and are displayed in the Alarm Dispatch window. Dispatch instructions inform the
dispatch operator how to handle an alarm and provide a call list.
Events
There are three types of events:

Alarm events are assigned to alarm signals transmitted from the panel at the site.
Events are assigned to zones and tell MASterMind Monitoring how to process a signal.
For example, the Burglary event is created and associated with a zone protecting
against burglary such as a rear window. When the zone is tripped, the Burglary event
will occur.
Operator action events define actions taken by an operator to resolve an alarm signal.
For example, an operator can select the event Dispatch Fire when describing the
operator action taken towards resolving an alarm.
Expected events are events that are expected to occur at a previously defined date and
time. These events are generated by MASterMind Monitoring when an expected event is
not received, such as a fail to open, fail to close, and fail to test.
Call List
A call list is a list of the agencies and contacts assigned to a site that are contacted when a
site has generated an alarm. Call lists are assigned to procedural instructions. The call list is
displayed in the Alarm Dispatch window.
Chapter 4
Zones and Dispatch Instructions
Standard event codes

An event code is an alphanumeric string that is used to identify an alarm event. GE Security has preloaded
Reserved Event Codes into your MASterMind Monitoring system which are listed in the following table.
These codes are listed in the Event Lookup window.
Reserved event codes

The following event codes have been pre-defined in the MASterMind Monitoring application.
Event Code
Description
**01
Undefined Signal
**02
Bad Transmission
**03
Unknown Account
**04
Invalid Event Code
**05
Undefined Message Type
**06
Unsupported Signal Format
**07
Receiver Error- contact mfg
**08
Processing Error
**11
Task Process Error
**12
Task Error Encountered
**13
Task Not Responding
**14
Task Shutdown Enabled
**15
Redundancy Problem
**16
No-Signal Warning Time Expired
**17
Business Redundancy Problem
**18
Data Entry Problem
**MSG
System Message- Log Only
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Standard event codes

The following event codes are included in your MASterMind Monitoring database.
Event Code
Description
Priority
15
CANCEL / ABORT
37
20
TIMER TEST
250
100
FIRE - COMMERCIAL
10
110
FIRE - RESIDENTIAL
10
200
HOLDUP / DURESS
20
210
PANIC
20
300
MEDICAL
30
350
LIFE / SAFETY ALERT
35
400
BURGLARY ALARM
40
500
ALERT !
50
600
TROUBLE
60
700
LOW BATTERY
70
800
A/C POWER FAILURE
80
850
TROUBLE
60
1999
Contact Verified
2000
RESTORE
150
Using a limited number of alarm event codes can improve system management by making it easier for data
entry and operators. A limited number of codes can enable quicker responses to alarms because operators have
only a limited set of codes to learn.
Chapter 4
Zones (points of protection)

Zones, or points, are the specific places where an alarm is generated. For example, a window could be defined
as a zone. Zones are assigned to events; therefore, someone breaking through the window could generate a
burglary event. MASterMind Monitoring uses zones to determine the precise location at the site where the
alarm has occurred and the specific event that has occurred at the site.
In MASterMind Monitoring there are the following levels of zoning:
1. System Level - Zones are created for individual systems. The zones apply only to the system with that
CS#.
a. Signal Lookup CS# A - You can create a template system and assign that Signal Lookup CS# to
site systems. This might be useful for dealers whose zone tables are the same for all installations.
2. System Type Account Level - Zones are created for all systems with the same system type. The
system type number is also used as the CS#. This links the zones to all systems with that system type.
When zones are linked to a system type account, any changes to the system type account also changes
the zones for all accounts with that system type.
b. Signal Lookup CS# B - You can create a template system and assign that Signal Lookup CS# to
site systems. This might be useful for dealers whose zone tables are the same for all installations.
3. Signal Format Type Account Level - Zones are created for an entire signal format.
4. Signal Format setup window - Default events are created for a specific signal format. If no other zones
have been created, then the default event is used.
MASterMind Monitoring uses the zones at the first level it reaches.
Creating zones
Use the following steps to create zones:
Step one - Access the Points window

Step two - Add zones in the Points window
Step three - View zones
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Step one - Access the Points window

To display the Points window, you can first use the Zones function button.
Figure 50. System Zones Window
Path: Zones
Zones
Use the Zones button to
display the System Zones
window.
Purpose
Use the System Zones window
to add, modify, or delete zones.
Double-click or press CTRL+A
in the upper tier to add zones
using the Points window.
Double-click in the
upper tier to add zones
in the Point window.
Step two - Add zones in the Points window

Figure 51. Points Window
Path: Zones, CTRL+A or ENTER

Press CTRL+A to add points.
Press CTRL+D to delete a
point.
Edit Line
You can use the Edit Line
button to change additional
information for an existing
point. For example, you can
assign Global Dispatch
Instructions to a point using
the Point window. To display
the Point window, position the
cursor in the line you want to
edit and click on Edit Line.
Chapter 4
Table 13 describes the fields on the Points window.

Table 13. Points Window Field Information
Field
Description
Point (required)
The value in the Point field enables the panel to identify the origin of the alarm signal. For example, a
panel might be programmed to indicate that point 3 is a motion detector. The panel can then specify
that a motion detector is the origin of the alarm signal. The panel then transmits the zone
information to the central station.
The points assigned to a site are determined by the system type (or panel) and how it is programmed
by the installer. You can assign as many points as necessary; however, each point must have a
different alarm state.
The value entered in this field is also displayed in the Alarm Dispatch window.
State (required)
This field indicates the status of a zone when it is tripped. For example, a zone with a state of Alarm
signifies that an alarm is generated if the zone is tripped. The Zone Status window displays the
current status of the site.
This field defaults to A for Alarm state. You can enter multiple alarm states for the same zone. For
example, you can create one entry for point 1 with the default of A and you can then create another
entry for point 1 with a state of T (Trouble).
The possible values for this field are:
A Alarm
ARM Arm
B Bypass
D Disarm
N Not used
R Restore
T Trouble
U Unbypass
Equipment Type
The protection device that is used for monitoring. A smoke detector and a door sensor are examples
of equipment types. This information is optional and is used for the floor plan feature.
Equipment Location
This field specifies where the protection device has been placed.
The four-character value entered in this field is also displayed in the Alarm Dispatch window.
Comment
This field is used to further describe the location of the equipment. Up to 50 characters can be
entered in this field.
Group
This field is used to assign the point to the specified alarm group. Alarm groups enable you to
organize points according to their location. For example, you can create an alarm group for all of the
points that monitor doors with different open and close times.
Alarm groups are created in the Alarm Groups window, which is accessed from the Alarm Groups
option button on the System Zones window.
Groups are also referred to as areas on some systems.
Event (required)
The type of alarm signal assigned to the zone. Events can describe several types of alarm signals,
such as:
A signal that indicates the site is in alarm. For example, you can assign event 400 to Burglary.
A signal to indicate there is a problem with the system. For example, you can assign a Low
Battery event to one of your points.
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Table 13. Points Window Field Information
Field
Description
Restore
This field is used to indicate whether a zone must be restored after it has entered alarm status before
it is fully cleared. For example, you might have a zone for a fire alarm. The fire detection device
assigned to that zone must be reset (either manually or automatically) after it has sent the initial
alarm signal. Resetting that fire detection device sends another signal to the central station. This
second signal indicates that the zone has been restored.
Y - the zone requires a restoral.
N - the zone does not require a restoral.
For more information about restorals, see the Intermediate Dispatching module.
Creating multiple alarm states for a point

You can specify more than one alarm state for a specific zone in the Points window. When this occurs, the
Equipment Type, Equipment Location, Comment, Group, and Restore fields use the values specified in the first
record for the zone and the fields turn gray. These fields should not be changed.
Figure 52. Points Window, Multiple Alarm States for a Point
Path: Zones, CTRL+A or ENTER

If the grayed out fields are
changed, all other records for
the zone are changed to
match the updated field
values.
Specifying different State field
values for one zone enables
you to create records that
specify different actions
depending upon the state of
the alarm.
Chapter 4
Step three - View zones

Use the System Zones window to view the current zones for the site.
Path: Zones
The zones are displayed in the
upper tier of the window and
are created in the Points
window. The bottom tier
contains the scheduled open
and close events. These
events are specified in the
Open/Close window.
To create new zones or open
and close events, position the
cursor in the appropriate tier
and enter CTRL+A or press the
ENTER key.
To modify current zones or
open and close events, either
double-click on the zone or
event or highlight the item and
press ENTER. Open/Close
events are explained in the
Schedules and Supervised
Monitoring module.
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Viewing Lookup CS# A and B zones

Path: Zones, Lookup CS# A Zones

When a signal lookup CS# is
assigned to a system, you can
view the zones for the signal
lookup account by clicking the
Lookup CS# A Zones and
Lookup CS# B Zones buttons.
This will display the list of
zones in the Lookup CS# A and
Lookup CS# B accounts
assigned to the system on the
System Additional Information
window.
Chapter 4
Viewing a site with multiple systems

Path: Site, System

If a site has multiple systems,
the System Lookup window is
initially displayed when you
click Systems on the Site
window.
You can view and select a
system from the list. Zone
information is displayed for the
selected system in the System
Zones window.
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Dispatch instructions
There are three types of dispatch instructions:
General instructions provide general information about the site, such as directions to the site or that a
dog is at the site. General instructions are specific to that site and are displayed for the dispatch
operator at all times.
Global instructions provide specific dispatch instructions for an event. Global instructions consist of
one set of instructions linked to an event that are not specific to a site.
Procedural instructions provide dispatch instructions for one or more zones at a specific site.
Procedural instructions override global instructions and are linked to zones at a site.
Note: Each type of dispatch instructions can include temporary instructions. Note that temporary instructions are not
automatically deleted from the database when they expire.
Chapter 4
Creating general instructions for a site

Use the Site General Dispatch window to create general instructions for a site. General instructions can be
either specific to the site or they can be included in a template that is used for a group of sites that are the same
type.
Site General Dispatch window

The Site General Dispatch window is used to create general information for a site. For example, you might
indicate that there are large dogs on the premises. General dispatch instructions can be created specifically for
each site and are displayed on the Alarm Dispatch window for each alarm.
Figure 56. Site General Dispatch Window
Path: General
When you first create a site,

click on the Add Permanent
button.
Figure 57. Site General Dispatch Window, Instructions Template
Path: General, Add Permanent

If you have defined a
template in the Site Type
setup window, the
template is displayed.
If a template has not been
created, the dispatch
instructions area remains
blank.
To add or modify the dispatch
instructions, click the Edit
Instructions button to display
the RTF Editor window. The
RTF Editor is used to create
general and procedural
dispatch instructions.
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Figure 58. RTF Editor Window
Path: General, Add Permanent, Edit Instructions

The formatting toolbar at the
top of the window enables you
to display the instruction text
in a variety of ways. For
example you can change the
font, the font size, or the color
of the text.
The information displayed in
the Variables box on the right
side of the window is taken
from information specified in
the Site window.
Press CTRL+S twice or CTRL+S
and ENTER to save the
instructions.
Note: In order for RTF instructions to display properly, a printer driver must be installed on each workstation and server using
the RTF editor.
Chapter 4
Creating temporary site general instructions

Figure 59. Site General Dispatch Window, Add Temporary
Path: General
To create temporary general
dispatch instructions, click the
Add Temporary button.
If set up already, this
button activates the
template.
If a template has not been
created, the dispatch
instructions area remains
blank.
Figure 60. Site General Dispatch Window, Temporary fields
Path: General, Add Temporary

Effective/Expire Date and
Time
Use the fields at the top of the
window to specify the days
and times that the temporary
instructions are effective.
Days
Use these fields to select the
days of the week you want the
temporary instructions to
display.
From Time/To Fields
These fields specify the date
and time the instructions are
displayed on the days of the
week checked. For example,
you check Monday through
Friday in the Days fields and
8:00 and 17:00 are entered in
the From Time and To fields.
These instructions display
Monday through Friday from
8:00 a.m. until 5:00 p.m. for the
dates entered in the Effective
Date and Expire Date fields.
Only/Except
Select only if you want these instructions
to display Only on the days checked or
all days Except on the days checked.
Use this button to edit the instructions in

the RTF editor.
Press CTRL+S twice to save the instructions.
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Creating procedural instructions for zones

The Procedures window is used to create dispatch instructions that are linked to specific zones at the site. You
can create one or more pages of instructions, each page of which can be assigned to one or more zones.
Instructions specified in the Procedures window override global dispatch instructions. When a zone displayed
in the Zones section of the Procedures window is tripped, then the associated instructions are displayed in the
Figure 61. Procedures Window
Path: Procedure
To create a new set of
procedures, press CTRL+A.
Page
This field is automatically filled
with a new page number and
is used to specify the page of
procedural dispatch
instructions assigned to the
zones. The value in this field is
also displayed under the Page
column on the Dispatch Zones
window.
Continue Page
Use this field to connect these
instructions with another page
of procedural instructions.
When the site goes into alarm
for this type, the page entered
in this field is displayed using
the Page List button on the
Edit Instructions
Use this button to create the
dispatch instructions. See
Figure 62 on page 73.
Link Zones
Click this button to access the
Dispatch Zones window and
link a page of dispatch
instructions to one or more
zones. See Figure 64 on
page 74.
Edit Call List
Use this button to add a call
list to the procedures. See
Chapter 4
Creating procedural dispatch instructions

Figure 62. RTF Editor Window, Procedures
Path: Procedure, Edit Instructions

The formatting toolbar at the
top of the window enables you
to display the instruction text
in a variety of ways. For
example you can change the
font, the font size, or the color
of the text.
Press CTRL+S twice or CTRL+S
and ENTER to save the
instructions.
Creating a call list for procedures

Figure 63. Call List Window, Procedures
Path: Procedure, Edit Call List

Purpose
Use the Call List window to
create a call list for the
procedures. The dispatch
instructions, as well as the
corresponding call list, are
assigned to a zone. When that
zone is tripped, this call list is
displayed in the Alarm
Dispatch window.
See the Creating a Call List
section for more information.
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Linking zones to procedures

The Dispatch Zones window is used to link one or more zones to a specific set of dispatch instructions.
Linking zones to dispatch instructions informs the dispatch operator how specific types of alarm signals should
be handled.
Figure 64. Dispatch Zones Window
Path: Procedure, Link Zones

Highlight a zone and either
press the SPACEBAR, or use the
option buttons to link or unlink
the zone to a set of
instructions.
Zones w/ Service Type
This button displays all zones
with a similar service type.
Select All Zones
Use this button to assign all
zones to the same dispatch
instructions.
Reset Selections
Use this button to reset the
links between zones and
dispatch instructions to the
last time you saved the links.
Save
Use this button to save the
newly created links between
the zones and dispatch
instructions.
Chapter 4
Creating temporary procedural instructions

Figure 65. Procedures Window
Path: Procedure
To create temporary
procedures, click Add
Temporary.
Effective/Expire Date and
Time
Use the fields at the top of the
window to specify the days
and times that the temporary
instructions are effective.
Edit Instructions
Use this button to create the dispatch instructions. See Figure 62 on page 73.
Edit Call List
Use this button to add a call list to the procedures. See Figure 63 on page 73.
Press CTRL+S twice to save the temporary instructions.
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Creating a call list

Use the Call List window to create a list of people or agencies to contact when an alarm is generated. Call lists
are assigned to procedural instructions.
Call List window

Figure 66. Call List Window
Path: Procedure, Edit Call List

A call list that is assigned to
procedural instructions
overrides a call list assigned to
global instructions.
If you use permits and have
multiple agencies of the same
type, the agencies in your call
list are displayed using a
hierarchy that displays
agencies with active permits
before agencies with expired
permits.
Press CTRL+S or ENTER to
save.
Table 14. Call List Window Option Information
Option
Description
Premise
Use this option to add the premise to the call list. The phone numbers for the premise default from
the Site window.
Agency
Use this option to add an agency to the call list. When the Agency Type Lookup window is displayed,
select an agency type, such as Fire or Police. Based upon the selected site type, the name and
number of the agency defaults from the Site Agencies window.
Installing Company
Use this option to add the installing company to the call list. This option adds the name and phone
number of the service company named as an installer in the Site window.
CS Contact(s)
This option displays the Contact Lookup window, where you can add a specific contact or a group of
specific contacts to the call list. You can select contacts and put them in any order. This option is
available only when you create procedural instructions.
The CS Contact(s) button is also used to access the Contact Lookup window. This window includes
radio buttons that are used to list the site, service company, installation company, and corporate
account contacts for the site.
All CS Contacts
This option adds all active contacts that have a CS sequence number listed in the Contact window to
the call list. The contacts are added to the call list according to the CS sequence numbers defined in
the Contact window.
Service Company
This option adds the service company linked to the site to the call list.
Corporate Account
This option adds the corporate account record linked to the site to the call list.
All Install Co. Contacts
This option adds all contacts defined for the installation company linked to the site to the call list.
Chapter 4
Table 14. Call List Window Option Information
Option
Description
All Service Co.

Contacts
This option adds all contacts defined for the service company linked to the site to the call list.
All Corp Acct Contacts
This option adds all contacts defined for the corporate account linked to the site to the call list.
Contact List
Use this option to select contacts based on the assigned contact list. A contact list is defined on a
site's Contacts window.
Clear List
This option clears all contacts from the Call List window.
Move Entry
Use this option to change the order of the call list.
Copy Call List
This option displays the Call List Lookup window, where you can copy a call list that applies to one
page of dispatch instructions to another page of dispatch instructions. For example, you can use the
same call list for Burglary and Medical dispatch instructions. If you have already created a call list for
Burglary, then you can copy this call list to the Medical dispatch instructions.
Call Detail
Select this option to access the Call List Detail window where you can define the availability of a
contact on a call list.
Phone Type
This option is not currently used.
Save
This option must be used to save the call list. The call list is then assigned to a page of dispatch
instructions and the corresponding service type. Click on this button when you have defined your
call list.
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Call List Detail window

The Call List Detail window lists the opening and closing times for the site and can also be used to define the
availability of a contact on the call list. This information is used with the availability information entered in the
Contact window.
For example, a contact assigned to both the Burglary call list and the Service call list might be available from
Monday through Friday (as determined by the Contact window). However, you might need to specify that the
contact is available only for the Service call list from 12:00p.m. to 5:00p.m. on Mondays, Wednesdays,
Fridays.
Figure 67. Call List Detail Window
Path: Procedure, Edit Call List, Call Detail

Effective Date/Time
You can specify an effective
date and time range for one or
more contacts assigned to a
specific call list.
Armed/Disarmed?
You can also specify if one or
more contacts should only be
called if the site is armed or
disarmed. Whether the
system is armed or disarmed is
determined by the Armed/
Disarmed state of the open/
close zone that has the same
schedule number as the zone
that is in the alarm state.
Chapter 5 Schedules and Supervised

Monitoring
This chapter provides information to help you create a schedule for a site, and
define open/close events for that schedule.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Creating a schedule for a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding open and close events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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Concepts
The following concepts and terminology are related to intermediate dispatching
Concept
Definition
Supervised Monitoring
Supervised monitoring is monitoring a site with a set schedule for the days and times the site
is opened (disarmed) and closed (armed).
Open/Close Events
Open/close events are events that send signals to the Central Station to indicate when the
site is opened (disarmed) and closed (armed). These events are created in the Event setup
window and assigned to schedules in the Open/Close window.
Expected Events
Expected events are events that are scheduled to occur at certain times. Open and close
events and ATI events are considered expected events.
Irregular Event
An irregular event is an event that occurs outside the normal site schedule. For example, a
site might be scheduled to open from Monday to Friday. If the site opens on a Saturday, that
opening event would be considered an irregular event.
Failed Event
A failed event is an expected event that is scheduled to take place but that has not occurred.
For example, a site might be scheduled to close at 6:30 p.m. If the site has not closed by 6:31,
the failed event is generated by the application.
Site Schedule
A site schedule, or system schedule, is a schedule that applies only to a specific site. The
schedule is created only for that site and is not used by any other site. Multiple schedules can
be created for a site.
Global Schedule
A global schedule is a schedule that can be linked to several different sites. The schedule is
created with the intention that multiple sites will use that schedule. Corporate accounts, for
example, often make use of global schedules so that all offices open and close at the same
time.
Chapter 5
Schedules and Supervised Monitoring
Concept
Definition
Early Event/Late Event
An early open event is an event that occurs when a site opens, but opens earlier than
allowed by the assigned schedule. For example, if a monitored site is scheduled to open at
0630 and opens at 0500 then MASterMind Monitoring creates an early open event for that
site. Depending on how the schedule is set up, an alarm may or may not be generated.
An early close event is an event that occurs when a site closes, but closes earlier than
allowed by the assigned schedule. For example if a monitored site is scheduled to close at
2100 and closes at 2000, then MASterMind Monitoring creates an early close event for that
site. Depending on how the schedule is set up, an alarm might or might not be generated.
A late open is an event that occurs when a site opens, but opens later than allowed by the
assigned schedule. For example, if a site is scheduled to open at 0630, but does not open
until 0930. Depending on how the schedule is set up, an alarm would be generated at 0930. If
you want to be notified by alarm if a site does not open on time, then a Fail To Open event
should be used.
A late close event is an event that occurs when a site closes, but closes later than allowed by
the assigned schedule. For example, if a site is scheduled to close at 2100 but does not close
until 2300, depending on how the schedule is set up, an alarm would be generated at 2300. If
you want to be notified by alarm if a site does not close on time, then a Fail To Close event
needs to be used.
Early and late events will set up the next expected open or close. Special handling of these is
not necessarily required from Dispatch Operators.
Fail to Open/Close events are generated by MASterMind Monitoring when it does not receive
an Open/Close from the monitored site. Special handling of these alarms is required of these
signals and will be discussed in the Intermediate Dispatching module.
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Creating a schedule for a site

Schedules are used for those sites with supervised monitoring. Each time the site opens or closes, an event is
sent to the central station. This open or close event is compared with the sites schedule, depending on the
response code assigned to the event. If the open or close event occurs within the specified parameters of the
schedule, the event is logged to the event history for a site. If the open or close event does not occur or falls
outside of the schedules parameters, an alarm can be generated for the site.
You can create the following kinds of schedules:
Site-Specific Schedules
Temporary Schedules
Global Schedules
Holiday Schedules
Creating site-specific schedules

Figure 68. System Schedule Window
Path: Schedules
Purpose
The System Schedule window
is used to create or modify a
sites schedule.
The Day Code field enables you
to assign a template of default
open and close times to the
schedule.
The open and close times
included in a schedule can
occur after midnight. See
This is an example for creating
a site-specific system
schedule. You can also create
a global schedule.
Table 16. System Schedule Window Field Information
Field
Description
Schedule#
The number specifying the schedule for the site.
Comment
A description of the schedule or other relevant information. For example, Permanent Schedule.
Early Open Window

Early Close Window
A window of time that the site can either open or close earlier than scheduled without generating an
alarm. You can specify whether an alarm is generated if the signal occurs outside the scheduled
window and also assign procedural or global dispatch instructions.
Chapter 5
Table 16. System Schedule Window Field Information
Field
Description
Alarm?
This field specifies whether an alarm is generated when the open or close event occurs outside of the
specified time window.
Page
Global
These fields are used to assign procedures or global dispatch instructions to the schedule. These
dispatch instructions override the instructions assigned to the event in the Event setup window.
Late Open Window

Late Close Window
A window of time that the site can either open or close later than scheduled without generating an
alarm. You can specify whether an alarm is generated if the signal is received outside the specified
period and also assign procedural or global dispatch instructions.
Fail to Open Event

Fail to Close Event
A code that indicates what actions, if any, should be taken if a scheduled open or close event does
not occur.
In MASterMind Monitoring, a fail event generates an alarm when the site fails to open or close at the
scheduled time.
When the response code value for the events entered in these fields indicates Operator Always (O),
alarms are displayed in the Alarm Dispatch window when the site does not open or close.
Day Code
The day code acts as a template you can use to specify default times when the site opens and closes.
One Open?
One Irregular Open?
These fields default to N and are currently not in use.
Table 17. System Schedule Window Option Buttons
Field
Description
Add Temporary
This button is used to create one or more temporary schedules that extend over several days. When
a temporary schedule is created, the dates that the schedule is valid must be specified.
Show Permanent
This button is used to exit the temporary schedule and view the permanent schedule. This option
button is active only when a temporary schedule is in view.
Previous Temporary
This button is used to view any previous temporary schedules if more than one temporary schedule
exists.
Next Temporary
This button is used to view any previous temporary schedules that are more recent than the
schedule selected with the Previous Temporary button if more than one temporary schedule exists.
Holidays
This button is used to select and modify the schedule for all observed holidays. Assign a holiday list
using this button.
Clear Days
Select this option to clear the times from the days of the week fields at the bottom of the System
Schedule window. Once you have selected this option, you must re-enter the correct days or use a
day code you have created to enter days in these fields.
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Creating schedules with closing times past midnight

Figure 69. System Schedule Window, Closing Times Past Midnight
Path: Schedule
Open/Close Times
If a site closes past midnight,
you can enter the open and
close times as shown in this
figure.
Creating temporary schedules

Temporary schedules are either system or global schedules that are in effect for only a specified period of time.
Temporary schedules can be created to cover holiday or vacation schedules, or other special circumstances
where the normal working hours do not apply. You can create temporary schedules using either the System
Schedule window or the Global Schedule setup window.
Figure 70. System Schedule Window, Temporary Schedule
Path for site-specific schedules: Schedules

Use the Add Temporary
button to create a temporary
schedule. For each temporary
schedule you must specify the
dates the schedule takes
effect and when the
temporary schedule expires in
the Effective and Expires fields.
The word Temporary is
displayed next to the
Schedule# field.
Chapter 5
Adding open and close events

Use the System Zones window to define open and close events, display all of the zones, and corresponding
events for a site. The open/close events for a site are displayed in the lower half of the window.
Path: Zones
Purpose
The System Zones window lists
all zones and corresponding
events, including open and
close events that have been
set up for a site.
The bottom section of the
System Zones window displays
the open and close
information for sites that
participate in supervised
monitoring.
To add an open/close event for
a site, highlight the open/close
section of the window and
then enter CTRL+A to enter
Add mode. This displays the
Open/Close window.
Click Yes to confirm you want
to add open/close events.
Figure 72. Open/Close Window
Path: Zones, Click in the lower tier

Purpose
The Open/Close window
enables you to specify when a
site opens and closes and
assign a schedule to open and
close events. Schedules are
used for those sites with
supervised monitoring, which
means the central station
monitors when the site opens
and closes.
Press CTRL+A to add a new event for a zone with existing open/close events.
Each time an open or close signal is received, the event codes specified in the Open Event
and Close Event fields tell MASterMind Monitoring what action to take. For example, the
OPEN and CLOSE Verify Schedule events indicate that the application will check the open and
close times on the schedule to make sure they are opening or closing at the right time.
Press ENTER to save the open/close events. A warning is displayed. See Figure 73 on
page 87.
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Table 18. Open/Close Window Field Information
Field
Description
Group
Alarm groups are used to organize different open and close schedules for different parts of the same
site. For example, a three-story building can have a different open and close schedule for each floor.
You can group the alarms by floor: the first floor can be designated Alarm Group 1, the second floor
Alarm Group 2, and the third floor Alarm Group 3.
Schedule #
The number of the system schedule used to monitor open and close activity. The schedule number
defaults to 1. This will override a global schedule. The specified schedule was created using the
System Schedule window.
Global Schedule
The name of the global schedule used to monitor open and close activity. The specified schedule was
created using the Global Schedule setup window.
Alternate CS #
The alternate central station number of a site. The alternate CS# serves to pinpoint the location of
an alarm signal originating from one of a group of sites. For example, a shopping mall owner can
provide a mall with Fire monitoring, and the entire mall would be assigned one CS#. However, each
renter in the strip mall can opt to monitor for Burglary; each store would then be assigned an
alternate CS# in addition to the CS# assigned by the mall owner. If a zone is tripped, the CS# for the
entire mall is sent to the central station; however, the alternate CS# assigned to a zone pinpoints the
specific store at which the burglary occurred.
Open Event (required)
Use this field to either create or specify the open event for a site. Select an open event with the same
response code as a close event. The open and close events are then expected events.
Close Event (required)
Use this field to either create or specify the close event for a site. Select a close event with the same
response code as an open event.
Comment
Use this field to enter a description of the open and close schedule. For example, you can designate
the open and close schedule as the Permanent Schedule.
Chapter 5
Figure 73. Warning Window
Path: Save changes to a system's zones

When you save the open/close
events in the Open/Close
window, the following window
is displayed advising you to
check the zone status for any
impact on the zone.
Figure 74. System Zones Window, Open/Close Events
Path: Zones
After you save the open/close
events, they are displayed in
the lower tier of the System
Zones window.
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Assigning a holiday list to a schedule

Figure 75. Holiday List Lookup Window
Path: Schedule, Holidays

If there is not a holiday
schedule assigned to the site
yet, the Holiday List Lookup
window is displayed.
Double-click the holiday list
you want to use. The Holiday
Schedule window is displayed.
Create holidays and holiday
lists using the Holiday and
Holiday List setup windows.
See the Related Setup
Windows for Schedules
section.
Figure 76. Holiday Schedule Window

Purpose
The Holiday Schedule window
is used to designate which
holidays the site observes. For
each holiday, indicate the
times when the site will open
and close. These times can be
specified by the site and
override the site's system
schedule.
If the Open Time and Close
Time fields are blank, the
system assumes the site is
closed.
Chapter 6 Basic Dispatching
This chapter describes the basic tasks for dispatching alarms in MASterMind
Monitoring.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing the Alarm Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Alarm Summary window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Retrieving an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Viewing the Alarm Dispatch window . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dispatching an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Full clearing an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
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Concepts
The following concepts and terminology are related to basic dispatching
Concept
Definition
Alarm Buffer
The alarm buffer is a window that displays all systems currently in alarm status. The window
is used as a managerial or supervisory tool to monitor alarm activity. Alarms can also be
dispatched from the window.
By default:
Alarms are displayed according to priority, from the highest priority to the lowest
priority.
The alarm buffer is refreshed (updated) every ten seconds.
Call Disposition
A call disposition is the outcome, or result, of a call the dispatch operator makes to a site,
agency, or other contacts on the call list in response to an alarm. Examples include No
Answer and Contacted. Call dispositions can be logged to the event history for the site.
Operator Action Events
An operator action event is an action a dispatch operator takes to resolve an alarm.

Dispatched Police is an example of an operator action event.
Full Clear
A full clear is an operator action that enables the dispatch operator to finalize the alarm
event. Performing a full clear removes the site from alarm status and removes the alarm
from the Alarm Buffer window.
Chapter 6
Basic Dispatching
Viewing the Alarm Buffer

This section describes how to view the alarm buffer.
Alarm Buffer window

The Alarm Buffer window displays a list of all current alarm signals. When an alarm signal is displayed, you
can highlight it and select it for processing using the Alarm Dispatch window. Use the fields and display
options at the top of the Alarm Buffer window to refine the displayed list of alarm signals.
Path: Function, Alarm Buffer
Shortcut: SHIFT+F9
Figure 77. Alarm Buffer Window
These display options default to their

setting from the last session.
The selection criteria for viewing alarms can be based on
A range of priorities
Whether the alarms have been delayed or partially cleared
A refresh interval. You can also determine how many seconds you want to elapse before the window
refreshes its display. The maximum amount of time is 120 seconds. If this field is left blank, it will not
automatically refresh.
Whether the alarms are currently being worked by operators
The number of alarms. Check the First 100 box to specify you only want to view the 100 rows.
Uncheck the box to view more than 100 rows.
The alarms are listed in the window based on the specified criteria. If you do not specify search criteria, then
all alarms are listed. The default is to list alarms in order starting with the highest priority, the time the alarm
was received.
Note: Alarms generated from different zones on the same system do not generate separate alarm eventsonly the highest
priority will be available to the dispatch operator. However, alarms generated from separate systems at the same site do
generate separate alarm events.
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Table 20 describes the fields on the Alarm Buffer window.

Table 20. Alarm Buffer Window Field Information
Field
Description
High Priority
Use the High Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the
highest priority level to include in the display in this field. For example, if the entry in the High Priority
field is 5, then alarms with a priority level equal to or lower than 5 (5 and any number greater than 5)
are displayed. Alarms with a priority level higher than 5 (0-4) are not displayed.
The High Priority field can be used with the Low Priority field to restrict the alarm display to the range
between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the
Low Priority field is 40, then only alarms with a priority level between 5 and 40 are displayed in the
Alarm Buffer window.
Low Priority
Use the Low Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the
lowest priority level to include in the display in this field. For example, if the entry in the Low Priority
field is 40, then alarms with a priority level equal to or higher than 40 (40 and any number lower than
40) are displayed. Alarms with a priority level lower than 40 (41 and higher.) are not displayed.
The Low Priority field can be used with the High Priority field to restrict the alarm display to the range
between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the
Low Priority field is 40, then only alarms with a priority level between 5 and 40 will display in the
Alarm Buffer window.
Corporate Account
Enter a Corporate Account number in this field to display only those alarms that are related to a
specific Corporate Account in the Site window.
Installer
Enter an Installer number in this field to display only those alarms that are related to a specific
Installer. This number is assigned in the Site window.
Agency#
Enter an Agency number in this field to display only those alarms that are related to a specific
Agency. If the Agency number is unknown, press the F2 key to access the Agency Lookup window.
Enter search criteria in the Agency Lookup window to find the necessary agency.
This number is assigned in the Site window.
Branch#
Enter a Branch number in this field to display only those alarms that are related to a specific Branch.
This number is assigned in the Site window.
Chapter 6
Basic Dispatching
Table 21 describes selected display options on the Alarm Buffer window.

Table 21. Alarm Buffer Window Selected Display Option Information
Display Option
Description
Unclaimed Only
Select this option to display a list of alarm signals.

This option can be used with the High Priority, Low Priority, Corporate Account, Installer, Agency#
and Branch# fields to further limit the display. For example, to restrict the list of displayed alarms to
only unclaimed alarms that are associated with a specific Installer, select this option and enter an
Installer number in the Installer field. These will show only systems in alarm that have not been
accessed.
Delayed Only
Select this option to display only those alarms that have been partially cleared.
only partially cleared alarms that are associated with a specific Installer, select this option and enter
an Installer number in the Installer field.
All
Select this option to display all alarms except delayed alarms.

all alarms that are associated with a specific Installer, select this option and enter an Installer
number in the Installer field. All alarms except delayed alarms are displayed.
Refresh Interval
Use this option to specify the amount of time (in seconds) that will elapse before the window display
is refreshed. The default value is 10 seconds. To extend the refresh interval time, enter a number
higher than 10 in this field. Entries lower than 10 are not valid.
Exclude Worked
Select this option to display only those alarms that have not had any action taken to resolve them.
These are alarms that are not currently being worked from the Alarm Dispatch window.
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Alarm Summary window

Figure 78. Alarm Summary Window
The Alarm Summary window is

displayed at the top of the
Main Application window,
replacing the Mini Alarm
Buffer.
Path: Command, Alarm Summary (totals)

Shortcut: F9
Table 22. Alarm Summary Window Field Information
Field
Description
Active
The number of systems in alarm whose priority is equal to or higher (lower number) than the
specified priority.
Total
The total number of active alarms in all systems for the central station not including delayed alarms.
The total does not reflect CS partitions, alarm groups, dispatch locations, or anything "filtering"
alarms on the mini-buffer or alarm buffer lookup for a particular operator. You can specify if this total
includes all active alarms including those currently being dispatched, so not in the Alarm Buffer, or
only those active alarms in the Alarm Buffer.
Unclaimed
The total number of active alarms to which no dispatch activity has occurred.
Delayed
The total number of alarms delayed/partially cleared by an operator.
Filtered
The count of all delayed alarms where there is also a Delay Option specified for the event that
generated the alarm.
Priority
The total number of alarms in the alarm buffer with a certain priority.
Chapter 6
Basic Dispatching
Retrieving an alarm
To retrieve the next alarm in the queue for dispatching, display the alarm using one of the following methods:
Select Function, Next Alarm or press CTRL+N to retrieve the next alarm with the highest priority.
If you are using the Auto Feed Option, then the next alarm is automatically displayed when the current
alarm is cleared. For more information about the auto feed option, see the System Security module.
Select Function, Alarm Buffer or press SHIFT+F9 to display the alarm buffer. Double-click an alarm
or press ENTER to access the Alarm Dispatch window for that system.
Click on the Dispatch function button when the current site is in alarm.
When you retrieve an alarm, the site summary information is updated and the Alarm Dispatch window is
displayed. Use the Alarm Dispatch window to view information about the alarm, log operator actions, and
perform the actions necessary to resolve the alarm.
Note: Only one operator at a time can dispatch an alarm. The system does not allow multiple operators to dispatch the same
alarm. Other operators can access the alarm, but only in the VIEW ONLY mode of the Alarm Dispatch window.
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Viewing the Alarm Dispatch window

The Alarm Dispatch window is the center point for all alarm dispatch activity. Use the features and options in
this window to perform the following:
Process the alarm

Clear alarms
Dispatch agencies
Call contacts
View dispatch instructions
Record dispositions
Path: Dispatch
Figure 79. Alarm Dispatch Window
Call List for the site. Attached to Global

Instructions or Procedures
Event history for the last 24 hours
General instructions from Site

General Dispatch window
Call List Details linked to the

highlighted member of the call list
Alarm Status Bar
Global or Procedural
Dispatch Instructions
Chapter 6
Basic Dispatching
Alarm Dispatch window option buttons

The Alarm Dispatch window includes the following option buttons that are used to display specific instructions
in the appropriate window tier.
Figure 80. Alarm Dispatch Window Option Buttons
Table 23. Alarm Dispatch Window Option Information
Option
Description
Page List
Use this option to display the Relevant Dispatch Pages window. This window lists all global and
procedure dispatch pages associated with the service type, site type, or site status. Double-click on
the page you want to view.
The global or site call list displays in the upper-left corner of the Alarm Dispatch window. Global or
procedural instructions are displayed in the lower-right corner of the Alarm Dispatch window or in a
pop-up window.
Figure 81. Relevant Dispatch Pages Window
Instructions
The Instructions button is used to display dispatch instructions in a movable pop-up window. The
pop-up window displays the Global or Procedural dispatch instructions that are in effect for the site
at the time the button is selected. Select the title bar of the pop-up window and drag the window to
any location on the screen.
This button is active when you have set up the system option in MASterMind Monitoring to not show
any dispatch instructions initially.
General Temp/
General Perm
The General Temp button is used to display any temporary site general dispatch instructions.
The General Perm button is used to display permanent site general dispatch instructions in the
upper-right corner of the Alarm Dispatch window.
This option switches between General Perm and General Temp. When General Perm is selected, the
button display changes to General Temp Option.
ServCo Inst
The ServCo Inst button is used to display the Service Company Dispatch Instructions window. This
window includes any instructions related to the service company for the site.
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Table 23. Alarm Dispatch Window Option Information
Option
Description
Temporary/
Permanent
The Temporary button is used to display any temporary procedures that have been defined for the
site.
The Permanent button is used to display the permanent global or procedural dispatch instructions
and call list in the Alarm Dispatch window. The call list is displayed in the upper-left corner of the
Alarm Dispatch window. Dispatch instructions display in the lower-right corner of the Alarm Dispatch
window or in a pop-up window.
If Permanent is not visible, either the permanent instructions are already displayed, or they do not
exist for the site.
This option switches between Permanent and Temporary. When Permanent is selected, the button
display changes to Temporary.
Specific Page
The Specific Page button is used to access both procedural page instructions and global page
instructions. When you click on this button the following window is displayed.
Figure 82. Specific Page Window
This option is usually used when multiple alarms are received from the same sitethis enables you to
switch to another page of dispatch instructions for different types of alarms.
System Info/Call List
This button displays the additional system information that was defined in the System Additional
Information window.
Toggle between the System Info button and the Call List button to display the necessary
information.
Both the system information and the call list detail display in the same middle left tier.
General Info
The General Info button is used to display the site information assigned in the Site window. General
information can include details about the site not specified in the instructions or any additional
procedural information.
Chapter 6
Basic Dispatching
Dispatching an alarm
Dispatch operators use the Alarm Dispatch window to:
View the information for alarms.

Execute the dispatch instructions defined for the site and the zone.
Log operator actions to resolve alarms.
Clear alarms and remove them from the Alarm Buffer.
Calling contacts using the Call window

You will perform one or more of the following to resolve an alarm:
Dispatch an agency to the site.

Call the site.
Call a site contact for verification or additional information.
Figure 83. Alarm Dispatch Window, Call Contact
Path: Dispatch, Select a member on the call list

Highlight the contact or
agency and either press ENTER
or double-click on the contact
or agency.
The Call window is displayed.
If you have an Auto Dial
feature the system begins
dialing the number. If you do
not have Auto Dial, dial the
number of the contact or
agency.
The Disposition field is used to
record the call disposition, or
outcome, of your phone call.
Click on the up arrow to
display the Call Disposition
lookup window of valid field
entries. Press ENTER to save
the call disposition to the sites
event history.
Note: When selecting an agency from the call list, the application pauses at the Agency
General Information window if there is general information associated with that agency.
This enables the operator to read the general information before continuing with dispatch.
You can click Resume Dispatch or press ENTER to display the Call window and continue to
call the agency and then record a call disposition.
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Figure 84. Operator Action Window
When Contacted is entered in

the call disposition, the
Operator Action window
automatically displays if the
disposition has been set up to
show the window. Use this
window to log an operator
action and press ENTER to
save.

Shortcut: ALT+F8
When a contact is reached, a

blue phone is displayed at the
right of the phone number in
the Alarm Dispatch window. If
the contact is not contacted
when called, a black phone is
displayed in the window.
Table 24. Operator Action Window Field Information
Field
Description
Reference ID
Enter an identification name or number for the agency contact that authorized an operator action.
This entry could be a badge number that identifies the contact. The ID is logged in the sites event
history. For an agency, this field can be used to log the badge# of the dispatcher contacted.
Event
Use this field to enter the operator action event that is recorded in the sites event history in response
to an alarm. For example, you might select the operator action of Dispatch Police or Dispatch Fire.
Comment
Use the Comment field to enter any necessary information about the operator actions. Comments
are recorded as part of the event history.
Full Clear?
Use this field to specify whether the alarm is fully cleared and no further operator actions are
required. A full clear removes a site from alarm status.
Delay Minutes
Use this field to delay an alarm signal after it has been received by the Central Station and partially
cleared by an operator. For example, an operator can dispatch police in response to a burglary, but
might be unable to reach any other contacts. The operator can then assign a lower priority to the
alarm signal, and delay the alarm signal to attend to higher-priority alarms. At the end of the
specified number of minutes, the alarm signal is displayed again.
New Priority
Use this field to change the alarm priority of an event when partially clearing it.
Disposition
Use this field to record the outcome of the alarm. The value in this field can be changed in the event
history.
Suppress Minutes
Use this field to specify the number of minutes that you want new alarms for the current zone in
alarm blocked.
Suppress All Zones?
Use this field to specify whether new alarms are blocked for all zones at the site currently in alarm or
just new alarms for the specific zone currently in alarm.
Y - New alarms are blocked for all zones at the site.
N - New alarms are blocked only for the zone currently in alarm.
Chapter 6
Basic Dispatching
Full clearing an alarm

When the alarm has been completely resolved, the dispatch operator can clear the alarm from the Alarm
Dispatch window. When an alarm is fully cleared, it is removed from the Alarm Buffer.
Use the following steps to full clear an alarm.
1. While the Alarm Dispatch window is displayed, use the shortcut ALT+F8 to display the Operator
Action window.
2. Either enter a Full Clear event or in the Full Clear? field, enter Y to indicate you are fully clearing the
alarm. The following Confirmation window is displayed:
Figure 85. Confirmation Window for Full Clear
3. When you select Yes, the alarm is cleared and the operator action is recorded to the sites event history.
If you select Cancel, you are returned to the Operator Action window.
The operator action event can be set to full clear by default.
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Event History window

The Event History window is used to view the alarm activity for a site.
Figure 86. Event History Window
Path: History
All site activity is displayed,
including alarm events, open
and close events, operator
actions, operator comments,
and the expiration date and
time for system tests.
For example, you can display
all alarms for a site that were
generated within a specific
time frame. You can also
review the operator actions
taken in response to these
alarms.
Service Type
Use this field to display event
history for a specific service
type.
The following display options are available in the top level of the window
Group by CS# Use the option to view a sites event history for the central station account
number of the current system. In order to use the Group By options, the Alarm Incidents
option cannot be selected.
Group by Site This option enables you to display the event history for all systems assigned
to the selected site. In order to use the Group By options, the Alarm Incidents option should
not be selected.
Alarm Incidents This display option shows alarm events, open and close events, operator
actions, operator comments, and the expiration date/time for system tests in the lower tier
for the alarm selected in the top tier. All recorded activity is displayed in the lower tier as
shown in Figure 87 on page 103,.
Log Order This option enables you to reverse the order of the alarm display and display
alarms, operator actions, and call dispositions together as they occur.
Chapter 6
Basic Dispatching
Figure 87. Event History Window, Alarm Incidents and Log Order Options
Path: History
The top tier of the window lists
the event details, including the
type of event. These are
separated by the unique alarm
incident.
All actions performed on the
highlighted alarm are
displayed in the lower tier.
Adding comments to the Event History

You can use the Event History Comment window to add comments to a sites event history. For example, you
can go back and add additional information about dispatching a certain alarm after it has already been fully
cleared, but it will not be associated with a specific alarm.
Figure 88. Event History Comment Window
Purpose
Use this window to add
comments to a sites event
history. Operators can
manually select a commonly
used message to default in the
comment field.
message. The comment is
then displayed in the Event
History window for the event.
Path: Function, Event History Comment

Shortcut: CTRL+H
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Figure 89. Event History Window with Comment
Path: History
The comment is displayed in
the Event History window.
If a site is no longer in alarm,
you can view the comments by
unchecking the Alarm
Incidents box.
Alarm Incident Lookup window

Use this window to find alarm incidents based on the Incident, Agency Reference, or Agency number.
Path: History
You can find an incident# for
an alarm in the Event History
window.
Use the scroll bar in the upper
tier to scroll to the right and
view the incident#.
Change Disposition
Use this button after an alarm
has been fully cleared to
reflect a change in the alarm
status. For more information
on changing the disposition of
an alarm, refer to the
Reference module in the
MASterMind Monitoring Guide
to Implementation workbook.
Chapter 6
Basic Dispatching
Figure 91. Alarm Incident Lookup Window
Path: Function, Lookups, Alarm Incident

Once you select the incident
from this window, the site will
be displayed in the site
summary banner.
Operators can select the alarm from the Alarm Buffer window and display it in the Alarm Dispatch window in
order to record dispositions and other information related to the signal. All recorded information is added to
the sites event history.
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Chapter 7 Intermediate Dispatching
This chapter provides instructions for intermediate-level functions of dispatching

alarms in MASterMind Monitoring.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Processing expected events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Viewing zone status and expected events . . . . . . . . . . . . . . . . . . . . . . . 113
Using the partial clear and delay features . . . . . . . . . . . . . . . . . . . . . . 115
Restoring zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Placing accounts on and off test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using follow up requests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Ignore New Signals option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
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Concepts
The following concepts and terminology are related to intermediate dispatching
Concept
Definition
Expected Events
An expected event is an event that has been planned to occur within a specified time. For
example, you might create open and close events that send signals to the central station
when the site is opened (disarmed) and closed (armed). These events are assigned to
schedules in the Open/Close window. Additionally, timer tests and restores that are expected
from a sites panel are considered expected events.
Partial Clear
A partial clear is an operator action that enables you to put an alarm on hold. When you
partially clear an alarm, you will assign it a lower priority and specify a number of minutes
that the alarm is displayed. This will enable you to attend to higher priority alarms until the
initial alarm can be fully cleared.
Delay minutes refers to the duration of time that will elapse before a partially cleared alarm
is displayed again in the All queue of the Alarm Buffer window. When an alarm is delayed, it
can only be accessed from the Alarm Buffer window when you use the Delay Only button.
Alarm Disposition
The alarm disposition is the outcome or result of the alarm. Examples include Real Alarm,
False Alarm, or Confirmed Alarm. The disposition is logged to history and can also be
changed in history.
System Test
A system test is a way to generate alarms in order to test the system readiness. A system test
does not cause the site to go into alarm. You can test either a list of zones or the entire
system. You can also specify the duration of the system test. Once the test is finished, any
subsequent alarms generated by the site cause the site to go into alarm.
Restores
A restore, also referred to as a restoral, is an event sent by the panel to indicate that a tripped
zone has now been reset to its previous state. Any zone can require a restore. For example,
you might assign a restore to a zone that corresponds to a smoke detector. Once a fire alarm
has been sent, that smoke detector might then need to be manually reset before the fire
alarm can be fully cleared. When the smoke detector is reset, a restore event is sent to the
Central Station.
A restore is an expected event. If a zone is set to require a restore and the restore is not
received, MASterMind Monitoring generates an alarm.
Chapter 7
Intermediate Dispatching
Processing expected events

The following section describes how to process expected events.
Schedule View window

Use the Schedule View window to change a site's open and close events for up to eight days on the current
schedule. If a site is planning on an irregular opening or closing schedule for more than eight days, you should
then create a temporary schedule for that site.
Figure 92. Schedule View Window, Changing a Schedule
The next expected open event

is shown at the top of the
window.
Path: Dispatch, Action, View Schedule

Shortcut: Dispatch, CTRL+W
The middle tier includes the

schedule for up to 8 days.
The bottom tier is used to
display a specific date and the
scheduled opening and closing
times for that date and the
function buttons that provide
shortcuts to frequently used
scheduling procedures without
accessing the System Schedule
window.
To change a date and time on a schedule, highlight the date and time using the arrow keys
and press ENTER. The fields at the bottom of the window are displayed.
Press ENTER to save the schedule change. The Schedule View window is updated with the
changed open/close time and expected event.
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Figure 93. Schedule View Window
For example, in the previous

figure a new open time that is
earlier than the present time
was entered. After the change
was saved, the next expected
event changes to the close
event for the day.
Path: Dispatch, Action, View Schedule

Shortcut: Dispatch, CTRL+W
An expected event is created

and can be viewed in the Zone
Status window.
Table 26. Schedule View Option Information
Option
Description
In/Out Open
Use this button when an expected open event has not occurred and the site calls in to inform you
that they are opening at that time. The Open time in the View Schedule window changes to reflect
the current time and the Get Closing Time window is displayed to request any changes in the closing
time for the site.
Open for the Day
Use this window when the site intends to remain open, or have personnel remain at the site to
perform such tasks as inventory, to clear the expected close event for that day and the expected
open event for the following day. These two fields are cleared in the View Schedule window and the
next expected event is the close event for the following day.
No Open Today
Use this button when the site will remain closed for the entire day. The open and close events for the
day are cleared and the next expected event is the open for the following day.
Will Open Later
Use this button when the site plans on opening at a time that is later than the expected opening time
but that is also not the current time. When the Get Opening Time window is displayed, enter the new
time. The Open field is changed to reflect the new opening time and the Close field is unchanged.
No Close Today
Use this button when the site does not plan to close. The expected close event for the current day
and the expected open event for the following day are cleared. The next expected event is the close
event for the following day.
Will Close Later
Use this button when the site plans on staying open later than scheduled. When the Get Closing Time
window is displayed, enter the new closing time. The Close field is updated with the new time.
OK Open/Closed Today Use these buttons to override the open and close times for the site.
Chapter 7
Handling Fail to Open and Fail to Close events

You can use the Will Open Later or Will Close Later buttons to process alarms generated when a site does
not open or close as scheduled.
Use the following steps when a fail to open or fail to close event occurs:
Step one - Display the Schedule View window

Figure 94. Schedule View Window, Will Close Later
Path: Dispatch
From the Alarm Dispatch
window, access the Schedule
View window from the Action
menu.
Click either the Change Next
Open, OK Open, OK Close, or
OK Open/Change Next Close
buttons. In this example, a Fail
to Close was received so
Change Next Open is used.
Enter the date and the new
time that the site will either
open or close.
Press ENTER.
It is important to enter the new
open or close time in the
Schedule View window;
otherwise, the alarm cannot
be cleared.
If the next open or close time
remains the same as
scheduled, select either OK
Open or OK Close to full clear
the alarm without having to
enter a new open/close time.
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Step two - Verify new time and Full Clear alarm


The Schedule View window is
displayed again with the new
open or close time. Verify that
the new time is correct.
The Operator Action window is
also displayed with FC
displayed in the Event field.
Press ENTER to clear the
alarm.
Timer tests
Figure 96. Automatic Timer Tests
Timer tests are also expected

events. If the test does not
occur and a No Timer Test
alarm is generated, you should
clear the alarm using the NOTT
operator action rather than a
full clear. A full clear response
to the alarm prevents the next
expected timer test from being
generated. Instead, use the
NOTT operator action to clear
a No Timer Test alarm so that
the next scheduled timer test
will occur.
Path: When a timer test is received, Dispatch, ALT+F8,

Enter NOTT in the Event field, ENTER
Use the Automatic Timer Test window to set

up the next timer test. The values default to
the settings defined on the System window.
Chapter 7
Viewing zone status and expected events

Zone Status window
Figure 97. Zone Status Window, Timer Test
Path: Status
Purpose
The Zone Status window is
used to view the current zone
statuses on a system.
The lower tier of the Zone
Status window displays
expected events based on the
schedule. Expected events are
open and close events,
restorals, timer tests, and
tests. Timer Test events are
set up for a site in the System
window.
The upper tier of the Zone Status window displays the following:
Group
Displays the group to which the zone is assigned.
Zone
Displays all zones and all open and close zones.
Status
Provides information about the current zone status using the following:
OOS - This column indicates whether the zone is currently out of service.
OT - This column indicates whether the zone is currently on test.
AS - This column indicates whether alarm suppression for the zone is currently being
used.
Trips
Tracks the number of times an open and close zone has been tripped since it went into
alarm.
Changed
Displays the date and time that the status for the zone changed. The change date in the
Zone Status window is updated when the dispatch operator clears the trip count using either
a full clear operator action or when the operator restores the zone using the Zone Restoral
window. The Zone Status window uses the date format specified in the Regional Settings
option on your workstation as the default.
User Name
Provides information about who armed or disarmed the system with the date and time.
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Table 27 describes the buttons on the Zone Status window.

Table 27. Zone Status Option Button Information
Option
Description
Refresh
This button updates the displayed zone status information with the current status of the zone.
Off Normal Zones/All

Zones
This button displays either zones that are not in the normal state such as O/C zones, points with a
trip count, points in alarm, points in trouble state, bypassed points, armed or disarmed points or all
zones for the site. MASterMind Monitoring saves the last setting of the Off Normal Zones/All Zones
button when you exit the window. When you open the Zone Status window again, MASterMind
Monitoring uses the last setting to display the window.
Clear Zone Status/

Expected Events
This option button enables you to manually reset zones by setting the zone to normal and resetting
the zone trip counter to zero (0).
When you click on the Clear Zone Status button, the following window is displayed requesting
confirmation that the zone should be cleared. To clear the zone, click Yes.
Figure 98. Confirmation Clear Window
Chapter 7
Using the partial clear and delay features

A partially cleared alarm has had some initial action taken to resolve it, but is not removed from alarm status.
Partially clearing the alarm delays the alarm and lowers its priority. Delayed alarms can be accessed from the
Alarm Buffer window using the Delay Only button.
When you lower the priority of an alarm, you can then work on other alarms with a higher priority. For
example, you can work on a high priority alarm such as a fire by dispatching the fire department and then
partially clear the alarm. This will lower the priority of the fire alarm enabling you to work on another alarm.
Partially clearing an alarm

To partially clear an alarm, respond to the alarm in the Alarm Dispatch window and then enter a disposition in
the Call window or press ALT+F8. When the Contacted disposition is selected, the Operator Action window is
displayed. For detailed information on how to full clear an alarm, refer to the Basic Dispatching module.
Enter the partial clear code in

the event field and press TAB.
New Priority is the priority
assigned to the alarm.
Path: ALT+F8
Delay Minutes enables you to

specify the number of minutes
the alarm is removed from the
alarm buffer. The alarm can
then only be accessed from
the Delayed Only display on
the Alarm Buffer window.
You can also delay or assign a
new priority to an alarm using
the New Priority field on the
Operator Action window. To
delay an alarm, specify a new
value in the Delay Minutes
field.
After you press ENTER to save the information in the Operator Action window, the
Confirmation window is displayed to verify that you want to partially clear the alarm.
Figure 100. Confirmation Window
Click Yes to partially clear the

alarm. When the alarm is
partially cleared, the status of
the alarm in the Alarm
Dispatch window is changed
and the event is removed from
the mini alarm buffer.
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Restoring zones
After a dispatch operator clears an alarm from a zone that requires a restore, MASterMind Monitoring expects
confirmation that the zone has been restored. If the application does not receive the restore within the specified
time, a late restore alarm is generated. The late restore alarm is displayed in the Alarm Buffer window. Any
zone can require a restore event.
Zone Restorals window

The Zone Restorals window is displayed only when a zone or zones needs to be restored at the time the
operator fully clears the alarm and the feature is turned on. The operator can contact the site to request the
restoral. Restoring the zone could require actions such as returning a fire alarm to the armed position or
closing a door left open.
You can use the Zone Restorals window to delay the expected restore event for a specified amount of time, or
you can clear the restore event. If you delay the restoral, MASterMind Monitoring sets up an expected event
for the delayed restoral. The expected event for the restore is displayed in the Zone Status window. If that
event is not received, a Late Restoral signal is generated.
Figure 101. Zone Restorals Window
Path: Full clear an alarm that requires a restore

Delay All
This button enables you to
delay the restore event for the
amount of time specified in the
Expected field. When the
restoral is delayed, a d is
displayed next to the zone.
Clear All
clear the restore event so that
it is no longer expected. A c is
displayed next to the zone
when it is cleared.
Deselect All
clear all zones that have been
previously assigned the Delay
option.
Use the SPACEBAR to toggle
between the Delay All, Deselect
All, and Clear All buttons.
When you have specified how
you want to process the
restore event, press ENTER to
save.
Chapter 7
Placing accounts on and off test

The service technician can test the alarm system to make sure it is functioning properly and that the application
is receiving signals properly. During testing, the site can generate signals; however the test signals do not
cause the site to go into alarm.
Selecting a system for the test

Path: Test
If the site has more than one
system, the System Lookup
window is initially displayed
when you access the System
Test window. You can put one
or more systems on test. Use
the System Lookup window to
specify the systems that are
tested.
Click Clear Selections to
remove the systems from
testing.
Use one of the following methods to test a system:

Highlight the system and press the SPACEBAR.
Highlight the system and click the Select System button.
Highlight the system and press ALT+A, and then press ENTER.
To test all systems, click the Select All button.
A check mark is displayed next to all systems that have been selected for testing.
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Testing all system zones

The System Test window is used to place a system on test, extend a system test, or clear the test. Technicians
can initiate a system test when an alarm system is installed to test the panel's ability to send signals.
Figure 103. System Test Window
Path: Test
The Contact field is activated
after you enter a valid PIN in
the Verify PIN window, the
Contact field on the System
Test window is filled by the
contact name associated with
the PIN.
When a PIN is required for a
system test and a valid PIN is
not entered, the test window is
automatically closed.
When the system is put on
test, the test status is
window. If all zones were
placed on test, the test status
is ON TEST. If a set of zones
were placed on test, the test
status is ON TEST(P) and if
zones were placed on test by
service type, the test status is
ON TEST(S).
To test all zones in the system,

make sure the All Zones option is
selected. It is selected by default.
Table 28. System Test Zones Window Field Information
Field
Description
Test Category
Use this field to specify the system test category. For example, you could have a panel test that tests
all zones or you could have a line test that tests only certain zones.
Effective Date/Time
This field is used to specify the date and time that the system test begins. The default values are the
current date and time.
Expire Date/Time
Use this field to specify the date and time that the system test will end.
Chapter 7
Table 28. System Test Zones Window Field Information
Field
Description
On Test By
All Zones - If you want to test all zones, make sure this option is selected. It is selected by default.
List of Zones - If you do not want to test all zones, select this option. You can then use the Edit Zone
List option button to create a list of zones to test.
Service Types - Select this option to place systems on test by event codes that have certain service
types. See the Testing zones by event service type section for more information.
Except Service Types - Select this option to place all service types except the specific type you enter
in the Service Types field.
Service Types
The type of service determines which zones are placed on test. Service types are usually assigned to
events such as Fire, Burglary, Medical, or Panic. Zones assigned to an event with the selected service
type are listed.
An entry in this field lists all zones attached to the event with the service type in the bottom tier of the
System Test window.
Comment
Use this field to enter a description of the test. This comment is logged to the site's event history.
Table 29. System Test Window Option Information
Option
Description
Edit Zone List
This option button displays the System Test Zones window. Use this window to create the list of zones
to test. This button is only enabled if the List of Zones options is selected.
Clear Test
This option button enables you to clear, or end, the system test.
Extend Test
This option button displays the Extend Test window. Use this window to extend the system test for a
specific number of minutes.
Display History
This option button takes you to the System Test History window. Use this window to view the history
of signals generated by the system that is currently on test.
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Viewing systems on test

This section describes how to view systems on test.
On Test Lookup window

Figure 104. On Test Lookup Window
Path: Function, Lookups, On Test

Purpose
Use this window to search for
sites currently on test.
Enter search criteria in the
fields at the top of the On Test
Lookup window or press
ENTER to view all systems on
test.
The On Test Lookup window
also displays information
related to sites on test.
Highlight and select an entry from this list to access the System Test window.
Site Summary window

Path: Function, Lookups, On Test, Select a Site

ON TEST is displayed in the
Site Summary window for sites
with a system on test.
Chapter 7
System Test History window

Figure 106. System Test History Window
Path: Test, Display History

Purpose
The System Test History
window displays the signals
generated by a system that is
currently on test or that is
scheduled for testing. These
signals are also logged to the
sites event history. You can
use this window to check the
progress of the test and the
outcome of tests performed on
specific zones.
Testing individual zones

Use the following steps to test individual zones instead of all zones at a site.
Step one - System Test Zones window

Step two - Select List of Zones option
Step three - Save the test
Step one - System Test Zones window

There are three methods you can use to select individual zones for testing:
Selecting zones by zone#

Selecting zones by service type
Selecting zones by service type account zones
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Selecting zones by zone#

Figure 107. System Test Zones Window
Path: Test, Edit Zone List

Purpose
Use this window to create a list
of zones you want tested.
To create a zone list, highlight
the zone and click the Move
button. The zone is moved to
the top portion of the window.
You can also use your mouse
to drag and drop the zone to
the top portion of the window.
The System Test Zones window
displays the event and
description associated with
the alarm zone state for that
zone specified on the Points
window.
Press ENTER to save the zone

list. The System Test window is
updated with the list of zones.
Chapter 7
Selecting zones by service type

Figure 108. System Test Zones Window
Path: Test, Edit Zone List

Select the specific zones you
want to test or you can select
all the zones of a specific
service type by clicking the
Service Types button. The
Service Types button displays
the Service Type Lookup
window.
Figure 109. Service Types Lookup Window

Purpose
The Service Type window
enables you to select all zones
assigned to a specific type for
the test.
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Selecting zones by service type account zones

Figure 110. System Test Zones Window, Add Zone
Path: Test, Edit Zone List, Check List STA Zones

List STA Zones?
Check this box to display all
system type account zones for
the site.
Highlight the system type
account zones you want to
test in the lower tier and use
the Move button to select
them.
Chapter 7
Step two - Select List of Zones option

Path: Test
To test individual zones,
uncheck the All Zones box and
click on the Edit Zone List
button.
Click the Edit Zone List button
to display the System Test
Zones window.
Step three - Save the test

Figure 112. System Test Window, Saving the Test
Path: Test
The individual zones you
selected are displayed in the
System Test window.
Press ENTER to save and start
the test.
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Testing zones by event service type

You can place systems on test by event codes that have certain service types. This means that you do not need
to define the zone for the site to place certain event codes on test. For example, if you are using template
accounts, you can place all burglary events on test instead of placing an entire system on test. On the System
Test window, you can specify which system types to include and exclude. To place zones on test by service
type using a list of zones, select the List of Zones option and select the zones using Edit Zone List.
For example, if you want to ONLY place burglary and fire service types on test, select the Service Types
option, and then use the Service Type Lookup window from the Service Types field to select the Burg and Fire
service types.
Figure 113. System Test Window, Service Types
Use the SPACEBAR or buttons at the bottom

of the window to select the service types
you want to place on test. A checkmark is
displayed next to each selected service type.
Press ENTER to save the selections.
Chapter 7
Using follow up requests

A follow-up is an event that displays in the Alarm Buffer at the assigned priority, date and time. You can use
follow-up requests to set up an expected event for the site. You can use these expected events to remind the
central station to call the site back, or the site will be calling the central station back, after an alarm is
dispatched. You also might want to create follow-up requests assigning all data entry tasks to a certain alarm
queue, where the data entry employees are only able to access these follow-up events. You can use the
versatility of this feature to accomplish various requirements for your company.
Perform the following steps to create a follow up request:
Step one - Add follow up requests

Step two - View follow ups
Step three - Access the alarm
Step four - Clear the follow-up
Step five - View the follow-up in event history
Step one - Add follow up requests

Figure 114. Follow up Request Window
If there are no follow-up

requests currently saved for
this site, the Follow-up Request
window is displayed. If there
are saved follow-ups for this
site, click Add in the Follow-up
Requests window to display
the Follow-up Request window.
Path: Function, Follow-up, Add

Shortcut: CTRL+O, Add
Follow-up Event
Enter the follow-up event.
Follow-up Date/Time
Enter the date and time you
want this follow-up event to
display in the alarm buffer.
Comment
Enter an additional description
of this follow-up event. These
comments are partially
displayed in the title bar of the
Alarm Dispatch window and
fully display in the blue text in
Event History.
Press ENTER to save. Click Yes to

confirm.
The follow-up is displayed in the
Follow-up Requests window.
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Follow-up Requests window

Figure 115. Follow Up Requests Window

Purpose
This window displays all
follow-ups created for the site.
You can select a follow-up to
modify it.
Click Add to create a new
follow-up event.
Click Delete to delete the
follow-up event.
Chapter 7
Step two - View follow ups

You can view follow-up requests assigned to sites using the Site Lookup, Follow-Up Lookup, Site Summary,
and Zone Status windows.
Site Lookup window

Figure 116. Site Lookup Window
Followup Event
This field enables you to enter
a follow up event. All sites with
a follow-up event assigned to
it are displayed.

Shortcut: F4
Follow-Up Lookup window

Figure 117. Follow-Up Lookup Window
Path: Function, Lookups, Follow Up

Purpose
Use this window to search for
follow-ups. Optionally, you can
display sites with follow-ups
based on CS# or Event.
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Site Summary window

Path: F4, Select a site

Purpose
You can also see that a site
has a follow-up assigned to it
in the Site Summary window.
Zone Status window

Figure 119. Zone Status Window
Path: Status
Purpose
You can see that a site has a
follow-up assigned to it in the
Zone Status window.
Chapter 7
Step three - Access the alarm

Figure 120. Alarm Buffer Window
After the date and time for the

event expires, it shows up in
the Alarm Buffer window.
Path: Function, Alarm Buffer

Shortcut: SHIFT+F9
When the user double-clicks

on the follow-up event in the
Alarm Buffer, the Alarm
Dispatch window is displayed.
Step four - Clear the follow-up


With the Alarm Dispatch
window displayed, press
ALT+F8 to display the Operator
Action window.
Use the Operator Action
window to handle and clear
the follow-up event.
To full clear the event, enter a
full clear event in the Event
field and press ENTER.
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Step five - View the follow-up in event history

Path: History
You can view the steps
performed by the operator on
the follow-up event in the
Event History window.
Highlight the follow-up event
in the upper tier and view the
details in the lower tier.
Chapter 7
Ignore New Signals option

Path: Action, Ignore New Signals
Use the Ignore New Signals option on the Action menu to stop MASterMind Monitoring from checking for
new signals when a runaway condition is present. Then an operator can continue dispatching without having to
constantly click OK in the Change of Status message window.
Status change box

The Ignore New Signals check box has been added to the Account Change window. When you check this box,
the Account Change warning message is no longer displayed when another signal comes in for the site, but it
still writes the change to history.
Figure 123. Warning Window
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Chapter 8 Jobs
This chapter provides information to help you create jobs and actions in
MASterMind Monitoring for combined databases or create jobs in a standalone
environment.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Jobs for a standalone database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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Concepts
The following concepts and terminology are related to jobs and actions:
Concept
Definition
Jobs
Jobs in MASterMind Monitoring are duties you perform for sites. You can create jobs in
MASterMind Monitoring and manage them in MASterMind Business. The jobs are assigned to
employees and updated as the service technician or guard completes the job.
Actions
Employee actions are activities initiated by you that affect a site. You can create actions in
MASterMind Monitoring and manage them in MASterMind Business. Actions can be
scheduled and tracked, and are used to handle customer issues, such as service calls, and
other customer service requests.
Chapter 8
Jobs
Jobs in a combined database

This section describes creating jobs and actions in MASterMind Monitoring for a combined database with
MASterMind Business.
Creating jobs in MASterMind Monitoring

MASterMind Monitoring has the capability to create jobs that can be viewed and maintained in MASterMind
Business. Once the monitoring software creates the job, you use MASterMind Business to assign, maintain,
track, and bill the job.
Overview of creating a job

Use the following steps for creating a job in MASterMind Monitoring:
Step one: Use jobs from the Site Summary window

Step two: Use Add Job from the Open Jobs Summary window
Step three: Enter job information at the Job Add window
Step four: Review the new job in the Open Job Summary window
Step one: Use jobs from the Site Summary window

Figure 124. MASterMind Monitoring Jobs Button
Path: Select Site

Jobs
When site summary
information is displayed,
clicking the Jobs function
button at the bottom of the
MASterMind Monitoring
desktop displays the Open Job
Summary window. See
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Step two: Use Add Job from the Open Jobs Summary window
Figure 125. MASterMind Monitoring Add Job Button
Path: Jobs
Jobs Information
An overview for open jobs is
shown in the upper tier of the
Open Jobs Summary window.
Closed jobs are also displayed
depending on the setup. Use
this option to enter the
number of days you want
closed jobs to appear in this
window.
The lower tier shows
corresponding job details.
Add Job
New service jobs are created
in MASterMind Monitoring
using the Job window.
Click to display
the Job window.
Chapter 8
Jobs
Step three: Enter job information at the Job Add window

Figure 126. MASterMind Monitoring Job Add Window
Path: From previous step

MASterMind Monitorings Job
window is used similarly to the
MASterMind Business Service
Job window.
Values entered in the Job
windows fields are displayed
in the corresponding fields in
the MASterMind Business
Service Job window.
Job Type
The type of job that you want
to create.
Job Request
The reason the customer is
requesting service.
Requested By
The person requesting service
for the site.
Problem Diagnosis
The operator's assessment of
the problem.
Comment
This comment is displayed in
the Job Summary window.
Commitment
The date and time that the
customer wants the job to be
performed. This entry does
not schedule the job with an
employee.
Press ENTER to save your

changes and return to the Open
Job Summary window.
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Step four: Review the new job in the Open Job Summary window
Figure 127. MASterMind Monitoring Open Job Summary Window
Path: From previous step, or Jobs

Once you create a job in
MASterMind Monitoring, the
job information is updated in
MASterMind Business where
you maintain the job.
The Open Job Summary
window displays all Open,
Scheduled and Assigned jobs.
Press CTRL+F to refresh the
window and display new jobs.
Use this button to print a

ticket with details for this job.
Chapter 8
Jobs
Creating a job from a MASterMind Monitoring event

You can set up MASterMind Monitoring process options so that when a specific event is received, a job is
automatically created.
Figure 128. Job Created From a MASterMind Monitoring Event
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MASterMind Business: Viewing a job created by MASterMind Monitoring

The next topics describe:
Job look up in MASterMind Business

Job edited in MASterMind Business
Job look up in MASterMind Business

You can look up jobs in MASterMind Business using either of the ways shown in Figure 129 or Figure 130.
Figure 129. Looking Up a Job Using the Job Lookup Window in MASterMind Business
Path: Function, Job, Job Lookup

MASterMind Business jobs
require a billing customer and
service customer.
The customer associated with
the job is displayed.
Double click on the job.
MASterMind displays the job
details in the Job Summary
window, as shown in
Figure 131.
Figure 130. Looking Up a Job Using the Job Queue Window in MASterMind Business
Purpose
Use this window to display
jobs that meet the search
criteria entered in the fields.
Use the scroll bar at the
bottom of the window to view
additional job information.
Double-click on the job.
MASterMind displays the jobs
details in the Job Summary
window, as shown in
Figure 131.
Path: Function, Job, Job Queue

Shortcut: CTRL+SHIFT+J
Chapter 8
Jobs
Job edited in MASterMind Business

Figure 131. MASterMind Business Job Summary Window for Job Created in Monitoring

Purpose
The information entered in
MASterMind Monitoring's Job
window is displayed in the
MASterMind Business Job
Summary window.
Editing the Job
Use Edit Job on the Job
Summary window to specify
job information.
Note: Refer to the Completing a Service Job module for instructions about completing
the job in MASterMind Business.
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Creating actions in MASterMind Monitoring

You can create employee actions in MASterMind Monitoring and view them in MASterMind Business. Once
the monitoring software creates the action, you use MASterMind Business to maintain and complete the
employee action.
Overview of creating an action

Use the following steps to create a new action in MASterMind Monitoring:
Step one: Use Add Action from the Open Action Summary window
Step two: Enter action details in the Employee Action window
Step three: Review the new action in the Open Action Summary window
Step one: Use Add Action from the Open Action Summary window
Figure 132. MASterMind Monitoring Open Action Summary Window
The upper section

shows all current open
actions for the site.
Add Action
Use this option to create an action for
this site. The Employee Action window
is displayed. A site must first be
displayed in the Site Summary window.
Chapter 8
Jobs
Step two: Enter action details in the Employee Action window

Figure 133. MASterMind Monitoring Employee Action Window

Purpose
Use this window to create
employee actions.
Action
Specify the action that you are
creating.
Due Date/Expire Date
MASterMind can automatically
calculate this date, depending
on your setup; however, you
can manually change it.
Assigned
Specify the employee to whom
the action is being assigned.
This action is displayed in the
assigned employee's action
queue.
information and display the
Open Action Summary window.
Press ESC and display the
Open Action Summary window
again to view the new action.
Step three: Review the new action in the Open Action Summary window
Figure 134. MASterMind Monitoring Open Action Summary Window

Purpose
View all open employee
actions and their related
information for a site.
Press CTRL+F to refresh this
window and display new
actions.
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MASterMind Business: Viewing an action created in MASterMind Monitoring

The next topics describe:
Action look up in MASterMind Business

Work action in MASterMind Business
Action look up in MASterMind Business

Figure 135. Looking Up an Action Using the Action Queue Window in MASterMind Business
Purpose
Use the search fields at the top
of the window to display the
necessary actions.
Path: Function, Action, Action Queue

Shortcut: CTRL+Q
Double-click on the action line.

MASterMind displays the
action details in the Action
History window, as shown in
Work action in MASterMind Business

Figure 136. MASterMind Business Action History Window

Purpose
In this window, you can call a
customer, add comments, add
another action to this
customer, close an action or
access the next employee
action in the action queue.
Chapter 8
Jobs
Call the customer using the Action History window

Figure 137. Call Customer in Action History Window in MASterMind Business

Use Call Customer to display
the dialog box shown.
Select Action to link the
comments you enter regarding
the call to the action
highlighted in the Action
History window.
The Call Customer window is
displayed.
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Enter information in the Call Customer window

Figure 138. MASterMind Business Call Customer Window

Purpose
Double-click on a phone
number in the upper tier to
display the fields and
corresponding information at
the bottom of the window.
Call Disposition
Call dispositions indicate the
outcome of your attempts to
contact a customer.
Contact Disposition
Contact dispositions indicate
the outcome of the
conversations you have with
customers.
Employee#
Specifies the employee who
called the customer.
Comment
Specifies any remarks
pertaining to the phone call.
Press ENTER to save the new

action and return to the Action
History window.
Press ESC if you do not want to
create a new action.
Note: Call and contact dispositions can also cause another action to be created
as a result of a specific outcome.
Chapter 8
Jobs
View new action in Action History window

Figure 139. Closed Action and New Action in Action History Window

Purpose
Actions with an open status
are listed on the top portion of
the window. All of the site's
actions, including those with
an open status, are listed on
the bottom portion of the
window.
Comments that are recorded
for an action are only
displayed if they have a
contact disposition assigned
to them.
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Dispatching alarms from MASterMind Business

Figure 140. Monitoring Summary Window
Path: Monitoring
When you are logged into both
MASterMind Monitoring and
MASterMind Business, you can
use the Dispatch button on
the Monitoring Summary
window to maximize the
monitoring application and
display the Alarm Dispatch
window for the selected
system.
Figure 141. Alarm Dispatch Window
Path: Dispatch
Chapter 8
Jobs
Jobs for a standalone database

This section describes jobs for a standalone database.
Creating a standalone job

You can create new jobs in the Dispatch Job window.
Dispatch Job window

Figure 142. Dispatch Job - New Window
Path: Jobs
Job Request
Enter the type of job requested
by the site. Job types can be
found in the Job Request
Lookup window. Press F2 to
access the lookup window.
Commitment
Enter the date and time period
during which the job is
performed.
Comment
Enter any additional
information that might be
necessary and that is related
to the job. Any comments in
the field when the job status is
changed to Completed are
logged to the event history
along with the event.
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Viewing jobs
This section describes how to view jobs.
Job Lookup window

The Job Lookup window is used to search the database for an existing service job. Use the search criteria fields
at the top of the window to refine the search. The Job Lookup window displays all service jobs that match the
search criteria.
Figure 143. Job Lookup Window
To search for an existing job,

enter search criteria in one or
more of the search fields at the
top of the window and press
ENTER. When the job is found
in the database, you can
highlight the job and press
ENTER to display the current
information for the job. O
(Open) is automatically
displayed in the Statuses field
when the window is displayed.
To search for a job, you must
specify at least one other
search criteria in one of the
other fields.
The Job Lookup window is the
only window that displays
completed jobs.
Path: Function, Lookups, Jobs

Shortcut: CTRL+J
To display information about an existing

job, highlight the job in the window and
press ENTER. The Dispatch Job window is
displayed with the current job information.
Figure 144. Dispatch Job Window

Use the option buttons to work
the job. Descriptions of the
buttons are on the following
page.
Chapter 8
Jobs
Option buttons for the Dispatch Job Window

Table 31. Option Buttons for the Dispatch Job Window
Option Button
Description
Contact
This button activates the Dispatch Job Call List window. Use this window to view a list of contacts
available to respond to the service request. This window displays the phone numbers for the service
company, emergency contacts for the service company, and the service technicians who are
currently on call. Contacts are defined by the Contact Type field in the Contact window.
Assign
This button activates the Dispatch Job Contact List window. Use this window to select a service
technician to perform the job.
Report
This button activates the Job Report window. Use this window to print a work order for the job.
Complete
This button enables you to specify that the job has been completed.
Unassigned jobs pending

Unassigned jobs pending may be displayed in the Alarm Summary window. These are jobs that have not been
assigned to an employee yet.
Figure 145. Alarm Summary
Jobs function button

The Jobs function button is in bold on the application window when there are unfinished jobs pending for the
site.
Figure 146. Jobs Function Button
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Chapter 9 Application Reports
This chapter provides information to help you understand application reports.

In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
MASterMind Monitoring application reports . . . . . . . . . . . . . . . . . . . . 162
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Concepts
The following concept is related to application reports.
Table 32. Concept
Concept
Definition
Types of MASterMind
Monitoring Reports
MASterMind Monitoring provides a variety of reports for analyzing information related to

your database and to the sites monitored by your central station. All reports can be viewed
on a monitor or printed. If you are using the Report Server, the reports can also be faxed and
emailed.
Application reports provide information on system activity.
Chapter 9
Application Reports
Generating reports
MASterMind Monitoring provides the capability to generate reports on system activity and current system
configuration. You can view these reports in both online and print formats and you can also send the reports to
others.
The report window enables you to specify parameters that determine the information included in the report.
Report windows
Most MASterMind Monitoring report windows enable you to set parameters that define the range of
information to include in the report.
In addition to the fields that are specific to the related function on each window, each report window also
includes the following function buttons.
Table 33. Report Window Option Descriptions
Option
Description
Setup
Use this button to access the Printer Setup window. Use the Printer Setup window to define printer
specifications, such as the type of printer.
Send
Use this button to display the Send Report To window.

Use the Send Report To window to specify either the fax number or the e-mail address where the
report server will send the report. Enter the fax number or the e-mail address and click OK. The
report server is required for this button. Refer to the MASterMind Monitoring Report Server reference
information document for detailed information.
Print
Use this button to send the report to the printer. If the report server is set up, the report is queued
and the report server prints the report. The Print option prints to the default printer or the printer
designated using the Setup button. You can also print a report from the report window. See
View
Use this button to view any report. This option enables you to view the report without printing it.
Most reports are generated quickly. When the status bar says Report Waiting, press F12 to view the
report, or select View Report from the Function menu.
While you are viewing the report on the screen, you can press ALT+P to print a hard copy of the
report, or you can press ALT+A to save the report as a file on your hard disk.
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Viewing reports in MASterMind Monitoring

Figure 147. System Summary Report Sample Output Window
Path: Report, System Summary

This is a sample report
output window in
MASterMind Monitoring.
The System Summary
Report window is an
application report available
through the Report menu.
You can select printer
settings and print the
report from this window.
You can select your printer settings while viewing a

report in MASterMind Monitoring by pressing ALT+S.
You can print a report you are viewing
in MASterMind Monitoring by pressing
ALT+P. The following window is
displayed. Click Yes to print the report
using the printer designated in the
Printer Setup window.
Select Direct Print, and click OK. The Printer Setup
Use Setup to
change the
printer
Refer to the Report Server Reference
Information document for more
information about printing to the
Report Server.
Chapter 9
Application Reports
Saving a report as a file

Saving a MASterMind Monitoring report as a file to your hard drive or disk could can be accomplished in the
following steps:
With the report window displayed, press ALT+A. A window is displayed, which asks you to save the file. You
are prompted with the following:
Save In Specify where you want to save the file.

File Name Specify the name of the file.
Save As Type Specify the type of file you want to save the file as.
Figure 148. Save As Window
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MASterMind Monitoring application reports

When a report is displayed in MASterMind Monitoring, you can change the printer settings, print the report,
and save the report as a file.
MASterMind Monitoring includes the following reports:
Activity By Event Code Report

Alarm Occurrence Report
Alarm Response Report
Alarm Ticket Report
Caller ID Report
Event History by User Report
Excess Activity Report
Mail Out Report
Missing Redundant Signal Report
On Test Report
Open/Close Exception Report
Passcard Report
Runaway System Report
Site Database Report
System Event Report
System Summary Report
Task Line Utilization Report
Unrestored Zones Report
Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of
information that is reported.
Chapter 9
Application Reports
Activity By Event Code Report

Path: Report, Activity By Event Code
The Activity By Event Code Report enables you to generate a report based on a specific event or range of
events. For example, you can generate a report for all Fire event codes. The report lists all of the sites Fire
events. The Activity By Event Code Report window enables you to specify report criteria.
Note: This is the only report you can specify the event codes you want to include in the report.
Figure 149. Activity By Event Code Report Window
Table 34. Activity by Event Code Report Field Information
Field
Description
Start Installer#
Enter the first installer number for a range of installers in the report.
Leave this field blank to begin the range with the first installer in the database.
End Installer#
Enter the last installer number for a range of installers in the report.
Leave this field blank to end the range with the last installer in the database.
Start CS#
Enter the first CS number for a range of central station account numbers in the report.
Leave this field blank to begin the range with the first CS# in the database.
End CS#
Enter the last CS number for a range of central station account numbers in the report.
Leave this field blank to end the range with the last CS# in the database.
Corp Account#
Enter the corporate account number of the sites included in the report. Only those sites assigned to
the corporate account are included in the report.
Start Date
Enter the first date for a range of dates included in the report.
End Date
Enter the last date for a range of dates included in the report.
Start Location
Enter the first location number for a range of locations included in the report.
End Location
Enter the last location number for a range of locations included in the report.
Start Event#
Enter the first event number for a range of events in the report. You can specify up to four ranges of
events. For example, you can create a report for all Fire events and all Burglary events.
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Table 34. Activity by Event Code Report Field Information
Field
Description
End Event#
Enter the last event number for a range of events in the report.
Date Order Options
These options specify the order events are displayed.

Ascending Date Order - This option determines if the event history is displayed in ascending order
for each site. For example, if a sites event history was logged from November 1 to January 1, the
report would list the event history of each site starting from November 1 and ending on January 1.
Descending Date Order - This option determines if the event history is displayed in descending order
for each site. For example, if a sites event history is logged from November 1 to January 1, the report
would list the event history of each site starting from January 1 and ending on November 1.
Sort By Option
These options specify how the event codes are sorted in the report.
Chapter 9
Application Reports
Figure 150. Activity By Event Code Report Sample
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Alarm Occurrence Report

Path: Report, Alarm Occurrence
The Alarm Occurrence Report enables you to generate a report based on details related to alarm events. This
report is especially useful for UL-certificated accounts.
Note: This is the only report you can specify the priorities you want to include in the report.
Figure 151. Alarm Occurrence Report
Table 35. Alarm Occurrence Field Information
Field/Option
Description
From Alarm Date
Enter the date of the oldest alarms to include in the Alarm Occurrence report.
To Alarm Date
Enter the date of the most recent alarms to include in the Alarm Occurrence report.
From Installer#
Enter the lowest Installer number to include in the Alarm Occurrence report.
To Installer#
Enter the highest Installer number to include in the Alarm Occurrence report.
From Corporate Acct
Enter the first corporate account, alphabetically, to include in the Alarm Occurrence report.
To Corporate Acct
Enter the last corporate account, alphabetically, to include in the Alarm Occurrence Report.
From CS#
Enter the lowest CS# to include in the Alarm Occurrence report. If there are multiple systems, this
must be the primary system.
To CS#
Enter the highest CS# to include in the Alarm Occurrence report. If there are multiple systems, this
must be the primary system
Chapter 9
Application Reports
Table 35. Alarm Occurrence Field Information
Field/Option
Description
Certified Options
Use these options to specify which sites are included in the report.
Certificated - Use this option to restrict the output of the Alarm Occurrence report to only ULcertified sites.
Non-certificated - Use this option to restrict the output of the Alarm Occurrence report to only nonUL certified sites.
Both - Use this option to include all UL Certified and non-UL Certified sites in the output of the Alarm
Occurrence report.
From Priority
Enter the lowest priority alarm to include in the Alarm Occurrence report.
To Priority Field
Enter the highest priority alarm to include in the Alarm Occurrence report.
Print Format Options
This option is only used for job invoices that are printed using Invoice Printing on the MASterMind
Business Report Menu. The option does not affect printing job invoices from the A/R History window.
You have two options to determine the format that MASterMind will use for printing job invoices:
Standard - Job invoices use the same MASterMind invoice format as other invoices. If you choose this
option, you can use the same pre-printed form for printing all of your invoices.
Job - Job invoice uses a different pre-defined format for job invoices. This format also includes
additional information, such as the name of the Branch Customer Rep and the job number that the
invoice is associated with.
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Figure 152. Alarm Occurrence Report Sample
Chapter 9
Application Reports
Alarm Response Report

Path: Reports, Alarm Response
This report is used to measure the average response times of operators to alarm events. It lists the alarms
received during a specified period of time and enables you to monitor the time that elapses between when the
alarm was received and when the operators responded to the alarm.
Figure 153. Alarm Response Report Window
Table 36. Alarm Response Report Field Information
Field
Description
Start Date Field
Enter the start date for the day you want to include in this report. The entry in this field is used with
the Time and # of Hours fields in calculating the time period included in this report. For example, if
you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report displays
the average response times for each half hour period beginning at 0:00 on 5/30/2003 and ending 24
hours later.
Time Field
Enter the start time on the day you want to include in this report. The entry in this field is used with
the Start Date and # of Hours fields in calculating the time period included in this report. For example,
if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report
displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and
ending 24 hours later.
# of Hours Field
Enter the number of hours in the day you want to include in this report. The entry in this field is used
with the Start Date and Time fields in calculating the time period included in this report. For example,
if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report
displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and
ending 24 hours later.
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Table 36. Alarm Response Report Field Information
Field
Description
Optional Fields
The Start CS#, End CS#, Start Installer#, End Installer#, Priorities, and Dispatch Location fields are
optional fields that enable you to make the results of the report specific to only certain sites in the
database. If you leave these fields blank, the report displays the average response times for all sites
in the database.
Buckets Fields
These fields specify how the results of the report are displayed. A number must be entered in all ten
Buckets fields.
For example, if you enter 5 in bucket 1, the report displays the number of alarm incidents that were
dispatched in 5 seconds or less for each half hour period. If you enter 10 in bucket 2, the report
displays the number of alarms that operators took between 5 and 10 seconds to dispatch for each
half hour period. If you enter 15 in bucket 3, the report displays the number of alarms operators took
between 10 and 15 seconds to dispatch for each half hour period.
Chapter 9
Application Reports
Figure 154. Alarm Response Report Sample
The columns on this report show the response time intervals for in the buckets specified. The Total column
shows the total number of alarms handled, and the Average column shows the average time in seconds it took
to handle the alarms in the given time period.
The rows show the time intervals starting with the time specified in the Time field. The amount of time
included in the report is specified in the # of Hours field and are divided into hour intervals. The bottom row
displays the totals for the columns.
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Alarm Ticket Report

Path: Reports, Alarm Ticket
This report window enables you to e-mail, fax, view, or print a ticket for the current alarm. This ticket contains
information about the current alarm, including the incident and all related history.
Figure 155. Alarm Ticket
If you are using a report server, you can e-mail and fax this ticket to a call list contact such as an installer or site
owner. You do not need a report server to view or print the alarm ticket.
The alarm incident number comes from the Event History window for an account. Once in this window, the
Alarm Incidents box must be checked. In this view, the top part of the window shows basic information
regarding the alarm while the bottom part of the window shows the details of the alarm.
Chapter 9
Application Reports
Figure 157. Alarm Ticket Report Sample
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Caller ID Report
Path: Reports, Caller ID
Some receivers report the phone number of the phone line that generated the signal. This is called Caller ID.
The Caller ID Report lists the phone numbers and the number of calls received from that phone number. This
can be used to find panels that are malfunctioning and generating excessive signals from a site for an event.
Figure 158. Caller ID Report
Table 37. Caller ID Report Window Field Information
Field
Description
CS#
This field specifies a unique account number assigned to the panel and used by the central station to
identify a system.
Event
This field specifies an event assigned to the CS# you want to report on.
Min Calls
This field determines which phone numbers are included in the report. Phone numbers with more
calls into the central station than the number entered in this field are included in the report.
Start/End Date
These fields specify the range of dates you want to include in the report.
Time
These fields specify the range of times you want to include in the report.
Include UDF#
These options specify which UDF fields from the Site window you want to display on the report. If you
select None, then no UDFs are included in the report.
Chapter 9
Application Reports
Figure 159. Caller ID Report Sample
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Event History by User Report

Path: Reports, Event History By User
Use the Event History By User Report to create a report detailing a sites contact history. For example, you can
use this report to view all event history for a specific contact. This report shows activity on a specific system
by a specific user; specifically, opens and closes. The User ID field is key to this report. The reporting group
field can be used when different O/C events are used.
All events associated with the contact are listed in this report, including the date, the CS number, the zone
number, the location, and any comments.
Figure 160. Event History by User Report Window
Table 38. Event History by User Field Information
Field/Option
Description
User ID
This field specifies the user ID of the contact that you want to view event history for. This is value
entered in the User ID field on the Contact window.
Start/End Date
Enter the first and last date for a range of dates included in the report.
Start/End CS#
Enter the first CS number for a range of central station account numbers included in the report.
Leave this field blank to begin the range with the first CS number on file.
Reporting Group
This field enables you to select a reporting group as a sort option. All events belonging to the selected
reporting group are included in the report.
Date Order Options
This option determines if the event history is displayed in ascending or descending order for each
site. For example, if a sites event history was logged from November 1 to January 1, the report would
list the event history of each site starting from November 1 and ending on January 1.
Chapter 9
Application Reports
Figure 161. Event History by User Report Sample
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Excess Activity Report

Path: Reports, Excess Activity
You can use this report for two purposes:
You can use this report to find out if a customer has exceeded their maximum number of signals
allowed per month. For example, if your company allows for only 10 signals a month from your
customers, this report enables you to calculate if the customer has exceeded their 10 signal limit. Then
you can bill them for their excessive signals.
You can also use this report to find problem accounts. For example, if a customer was having problems
with their equipment, you can take a closer look and determine if you need to send a service technician
to the customer's site.
Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of
information that is reported.
Figure 162. Excess Activity Report Window
Table 39. Excess Activity Field Information
Field
Description
Start/End CS#
The first and last CS#s in the range of accounts you want to include in the report.
Start/End Installing
Co#
The first and last installation companies you want to include in the report.
Chapter 9
Application Reports
Table 39. Excess Activity Field Information
Field
Description
Period
This report enables you to enter up to 13 different date ranges for monitoring activity. For example,
you can break down the reports by a weekly or monthly period.
Event Report Group
The reporting group you want to check. Event report groups must be specified.
Min Count
The minimum count of events that is considered excessive and that you want to report on. For
example, if a 1 is entered in this field, then all activity associated with the event report group is
reported on.
Figure 163. Excess Activity Report Sample
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Mail Out Report

Path: Reports, Mail Out
The Mail Out Report enables you to create a report detailing open and close activity, alarm events and event
history. You can determine how often you send an open and close report to a site based upon the Mail
Frequency ID determined in the System window.
For example, you can mail out an open and close report every week to one customer, and you can mail out a
report every month to another customer. The Mail Out Report window enables you specify report parameters.
Note: This is the only report you can specify the mail frequencies you want to include in the report. This report also shares two
reportable fields: Site Type and Reporting Group, which are found on the System Event Report.
Figure 164. Mail Out Report Window
Table 40. Mail Out Report Window Field Information
Field
Description
Print For
Select this option to group the report results by site. The address for each site is displayed, along with
details of event history under each site.
Start/End Installer#
Enter the first and last numbers for a range of installer numbers from which open and close
information is used for the report.
Start/End Service Co#
Enter the first and last numbers for a range of service company numbers from which open and close
Start/End Corp Acct#
Enter the first and last numbers for a range of corporate account numbers from which open and
close information is used for the report.
Start/End Site#
Enter the first and last site numbers for a range of site numbers from which open and close
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers in the report.
Chapter 9
Application Reports
Table 40. Mail Out Report Window Field Information
Field
Description
Start/End Active Date
Use this field to specify the starting and ending dates the system in the report was active.
Start/End Date
Enter the first and last date for a range of dates from which open and close information is drawn.
Site Type
Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.
Reporting Group
Mail Frequencies
Use this field to specify how often this report is mailed. Press F2 to select from a list of values.
Include Operator
Actions?
Select whether you want to print a list of the operator actions taken in response to events in the
report.
Irregular Open/Close
Only?
Check this box to exclude normal open/close events from the report; i.e., within the set of open/close
events in history, include only those open/close events which resulted in an alarm as the result of the
opening/closing event occurring outside of the actual schedule. This check box has no effect on
events that are not open/close events (Open/Close events are those where the Event Zone State is
ARM or D). Leave this box unchecked to include all types of events.
Exclude System Tests?
Check this box to exclude panel test event history on this report. Leave this box unchecked if you
want to include panel test event history on this report.
Exclude OOS?
Check this box to exclude any systems currently out of service on this report.
Address Position
Use this field to determine where the site address is aligned when the report is printed.
Include Schedules?
Check this field to include a copy of the site schedule in the report.
Military Time?
This box specifies whether military time is used on the report.
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Figure 165. Mail Out Report Sample
Chapter 9
Application Reports
Missing Redundant Signal Report

Path: Report, Missing Redundant Signal
Use the Missing Redundant Signal Report to check that the Redundant Signal feature is functioning properly.
The report indicates whether redundant systems are both receiving signals. If only one system receives a
signal, then there is a problem with receiving redundant signals. This might happen if the standard phone line
is cut and only the Cell line panel is able to dial the Central Station
Figure 166. Missing Redundant Signal Report Window
Figure 167. Missing Redundant Signal Report Sample
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A redundant monitored site has a primary system that calls into the Central Station when an alarm is tripped on
a standard phone line and a backup system with the same zoning configuration that calls on a cell line (or other
alternate means). When an alarm is tripped, both systems send in the same signal to the Central Station.
Figure 168. Points Window
Figure 169. Point Window
Chapter 9
Application Reports
Missing Expected Event Report

Use the Missing Expected Event Report to view or print reports on accounts that have missing system test,
timer test, and/or schedule expected events.
Figure 170.Missing Expected Event Report Window
Figure 171.Missing Expected Event Report Sample
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No Activity Report
Path: Report, No Activity
The No Activity Report enables you to display and print CS accounts that have no event history logged since
the cutoff date for the given range
Figure 172.No Activity Report Window
Table 41. No Activity Report Window Field Descriptions
Field
Description
Start Installer#/End Installer#
Enter a range of installing companies you want to include in the report.
Start CS#/End CS#
Enter a range of CS numbers you want to include in the report.
Cutoff Date
Enter a cutoff date from which no event history have been logged.
Exclude Report Groups
Enter the report groups you do not want included in the report.
Count Operator Actions?
Specify whether you want to include actions made by operators.
Sort By
Select how you want to sort the report.
Figure 173.No Activity Report Sample
Page 1 of 1
No Activity Report
10/1/2007 2:01 pm
Sorted by Installer
Installer# 100 to 200
CS#
Installer 100-Big City Alarm Services
22-3111
22-6111
CS# First to Last

Exclude Report Groups
Cutoff Date 9/24/2007
Operator Action? Y
Site Name/Address
Phone
Amon, Amy & Jason

782 Applewood DETROIT
Long, Ted & Rose
21 Bearpaw Lane SUITE 322 BETHLEHEM
313-554-8274
Last Signal
7/13/2007
860-420-1202
12/13/2000
Chapter 9
Application Reports
On Test Report
Path: Report, On Test
The System On Test Report window enables you to print a report for all systems currently on test.
Figure 174. System On Test Report Window
Figure 175. System On Test Report Sample
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Open/Close Exception Report

Path: Report, Open/Close Exception
The Open/Close Exception Report enables you to generate a report of all Open/Close events and Fail To Open/
Close events occurring for either a selected range of CS#s or a selected range of dates. The report lists all:
Early Open Alarms

Fail to Open Alarms
Early Close Alarms
Fail to Close Alarms
Figure 176. Open/Close Exception Report Window
Table 42. Open Close Exception Report Window Field Information
Field
Description
Agency#
Enter the Agency number you want to include in this report.
Agency Type
Enter the agency type you want to include in this report.
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers included in the
report. Leave these fields blank include all CS#s.
Start/End Date
Enter the first and last date for a range of dates included in the report.
Open
Enter the open event you want to include in this report. You must have an event in either the Open or
Close fields to use this report.
Close
Enter the close event you want to include in this report. You must have an event in in either the Open
or Close fields to use this report.
Fail To Open
Enter the fail to open event number you want to include in this report. You must have an event in in
either the Fail to Open or Fail to Close fields to use this report.
Fail To Close
Enter the fail to close event number you want to include in this report. You must have an event in in
either the Fail to Open or Fail to Close fields to use this report.
Chapter 9
Application Reports
Figure 177. Open/Close Exception Report Sample
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Passcard Report
Path: Report, Pascard
The Passcard Report enables you to print a Passcard Form. The Passcard Report window allows you to define
the Passcard Form parameters.
Figure 178.Passcard Report Window
Table 43. Passcard Report Window Field Descriptions
Field
Description
Passcard Form
The Passcard Form ID of the Passcard Form you want to print.
Print from Queue
Use this flag to specify whether to print from queue or to print using the selection criteria.
Y - Print queued passcards only. Using this option only allows you to specify which branches to
include in the report based on the values in the Branches field.
N - Print all passcards specified from the CS# range and the CS Seq# range. You can still specify
which branches to include in the report with this option.
Begin CS#/End CS#
The CS# range to be included in the report.
Start CS Seq#/End CS
Seq#
The CS Seq# range to be included in the report.
Branches
Specify a list of branches to be included in the report. All site contacts whose site branch is listed
will be included. Enter ALL or leave the field blank to include all branches.
Chapter 9
Application Reports
Runaway System Report

Path: Report, Runaway System
Use the Runaway System Report to monitor information about false alarm signals coming from a particular
site. Runaway signals are consecutive alarm signals that are generated repeatedly due to an unusual situation at
a site. This report is used to identify systems that are on runaway status. The report is usually run daily and
covers a 24-hour period, usually the previous 24 hours.
Figure 179. Runaway System Report Window
Use the Threshold field to specify the number of signals processed for a system within the time periods
specified. The value in this field identifies a runaway and determines the systems that show up on this report.
For example, if the start and end dates are 24 hours apart, and the threshold is 50, then all systems receiving
more than 50 signals in that 5 minute period are included in the report.
189
190

End User Workbook
Figure 180. Runaway System Report Sample
Chapter 9
Application Reports
Site Database Report

Path: Report, Site Database
The Site Database Report enables you to view, print, or send a detailed report for sites using the account
maintenance windows. For example, you can generate a report for all sites with identical corporate account
numbers. The Site Database Report window enables you to specify report parameters.
Figure 181. Site Database Report Window
Table 44. Site Database Report Window Field Information
Field
Description
Enter the first and last installer numbers for a range of installers in the report.
Start/End CS#
Enter the first CS number for a range of central station account numbers in the report.
Corp Account#
Enter the corporate account number you want to include in the report.
STA Zones?
If the site has a system type account zone associated, you can set this field to Y to include those
accounts in the report.
Display Contact Pin/

Codeword?
This field specifies whether the contact PIN number and/or site codewords display on this report
when it is generated. Enter Y or N.
191
192

End User Workbook
Figure 182. Site Database Report Sample, Page 1
Chapter 9
Application Reports
Figure 183. Site Database Report Sample, Page 2
193
194

End User Workbook
System Event Report

Path: Report, System Event
The System Event Report enables you to print a report of the event history for one or more sites. The System
Event Report window enables you to set the report parameters.
Note: This is the only report you can specify the system type and employee#s you want to include in the report. This report also
shares two reportable fields: Site Type and Reporting Group, which are found on the Mail Out Report.
Figure 184. System Event Report Window
Table 45. System Event Report Window Field Information
Field
Description
Start/End CS#
Corp Account#
Start/End Date
Enter the first and last dates for a range of dates from which open and close information is drawn.
Site Type
Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.
System Type
Enter the type of system, or panel, a report is generated for. Only sites with the selected system are
included in the report.
Reporting Group
Employee#
Enter the employee# for the employee you want to run the report for.
Military Time
This box specifies whether military time is used on the report.
Operator Actions
This field determines whether you want operator actions included as part of the event history. Check
this field if you want the report to include operator actions.
Chapter 9
Application Reports
Table 45. System Event Report Window Field Information
Field
Description
Date Order
This option determines if the event history is displayed in ascending order for each site. For example,
if a sites event history was logged from November 1 to January 1, the report would list the event
history of each site starting from November 1 and ending on January 1.
Sort By
These options enables you to sort the sites in the report by corporate account, installer#, CS#, site
name, or date.
Figure 185. System Event Report Sample
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End User Workbook
System Summary Report

Path: Report, System Summary
The System Summary Report enables you to view, print, or send a short report of general site information, such
as the CS account numbers, site names, phone numbers and addresses. You can also use this window to view
UL-graded accounts and specify report parameters to obtain a limited pool of sites. For example, you can print
all sites installed by a certain installer.
Note: This is the only report where you can specify the UL codes you want to include in the report.
Figure 186. System Summary Report Window
Table 46. System Summary Report Window Field Information
Field
Description
Start/End CS#
Corp Account#
Chapter 9
Application Reports
Table 46. System Summary Report Window Field Information
Field
Description
Start/End UL Code
Enter the first and last codes for a range of UL codes you want to include in the report. This enables
you to obtain a list of all UL accounts in your database.
Start/End Active Date
If you want to view a report listing certain UL-graded accounts, specify the UL codes to start and end
with in these fields. You can also specify the UL-graded CS numbers that print on the report, or
include all CS numbers that also meet the UL code criteria by leaving the CS# fields blank.
To view a complete list of UL graded accounts, use the UL Code Sort by button when printing the
report.
Out of Service
Specify whether you want to include systems that are out of service Only, In Service, or Both out of
service and in service in this report.
If you select Only, you are able to specify the start and end out of service dates and the out of service
category of the systems you want to include.
Start/End OOS Date
Enter the range of out of service dates for the systems you want to include on the report.
OOS Category
Use this field to enter a code representing the reason the panels you want included on the report are
out of service.
Sort By
These options enable you to sort the sites in the report by corporate account, installer#, CS#, UL
Code, or by installer# with a page break between installation companies.
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End User Workbook
Figure 187. System Summary Report Sample
Chapter 9
Application Reports
Task Line Utilization Report

Path: Report, Task Line Utilization
The Task Line Utilization report shows the line usage for each task (receiver). The report counts the number of
signals that were received on each line for the date range entered for the report. You can use this report to check
line usage and to measure whether some lines are misused; for example, to identify overloaded lines on a
specific receiver. This report is not supported for all receiver types. The report provides the percentage of usage
of lines.
Figure 188. Task Line Utilization Report Window
The Task# field is used to input the specific receiver task to be reported on.
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End User Workbook
Figure 189. Task Line Utilization Report Sample
Chapter 9
Application Reports
Unrestored Zones Report

Path: Report, Unrestored Zones
This window enables you to print a report of all zones waiting for restoral signals. This report is useful to find
out which zones have not been restored. Out of service systems are not included.
Figure 190. Unrestored Zones Report Window
Table 47. Unrestored Zones Report Window Field Information
Field
Description
Start/End CS#
Enter the first and last CS number for a range of central station account numbers in the report.
System Type
Specify the system type of the systems you want to run the report for.
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End User Workbook
Figure 191. Unrestored Zones Report Sample
203
Contacting technical support

You can reach GE Security about MASterMind products at 2955 Red Hill Ave, Costa Mesa, CA 92626; phone
949.737.7800, or Internet at www.gesecurity.com/mas/.
Support
For assistance with MASterMind Monitoring, MASterMind Business, or MASweb, you may contact our
helpdesks using any of the methods described in the table below.
Table 48. Support contact information
Description
Helpdesk
i-Support
e-service
GE Security support personnel

are dedicated to providing
timely worldwide assistance in
all product areas. Our help desks
are available Monday through
Friday, excluding holidays,
between 06:00 and 17:00 Pacific
Time.
GE Security provides this Internetbased service, where you can both

submit new inquires and monitor
the status of existing inquires. You
must obtain a username and
password to use i-Support by
emailing us at the address below.
GE Security provides customers the

means to e-mail in a new issue
directly to the Support Desk. The email should include the product
name, details of the problem,
contact name, and phone number.
When the e-mail is received by our
system, it will then automatically
generate a support ticket. All GE
Security Helpdesk Personnel review
this queue.
Toll-free: 800.225.9056 (US,

including Alaska and Hawaii;
Puerto Rico; Canada)
If you need to register for this

service, send your request to:
i-support@monauto.com.
Send inquiries directly to the

helpdesk at:
e-service@monauto.com
Outside the toll-free area:

949.737.7800
After you register, access i-Support

via our website.
24/7 Code Red support is also

available using the phone
numbers listed below.
Contact Info
Note:
Please have your customer number available before contacting the Helpdesk.
Sales
Want to know more about MASterMind products or have questions we can answer? Just contact our Sales
Department at 800.447.6721, or email us at salesgroup@monauto.com.
MAStech
GE Security provides customers the means for downloading software and documentation via MAStech, our
access-controlled Internet site. If you need to register for this service, send your request to:
MAStech@monauto.com. Once registered, access MAStech via our web site: www.tech.monauto.com/
mastech/.
Training
GE Security offers an extensive class catalog and custom classes designed to provide a complete understanding
of MASterMind products. For more information about our training, contact our Training Department by
clicking here or calling us at 949.737.7800.

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MASterMind Monitoring 6.22.01

End User Workbook

Copyright 2009, GE Security Inc. All rights reserved.

THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. GE ASSUMES

Trademarks and patents

GE and the GE monogram are registered trademarks of General Electric Company.

Sites and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Agencies and Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Zones and Dispatch Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Schedules and Supervised Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

MASterMind Monitoring 6.24.01

Basic Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Intermediate Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Application Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

a basic knowledge of Windows applications; and

Conventions used in this document

Menu items and buttons.

Emphasis of an instruction or point; special terms.

(Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.

Text that displays on the computer screen.

Safety terms and symbols

MASterMind Monitoring 6.24.01

This chapter provides an overview of MASterMind Monitoring, including logging

MASterMind Monitoring 6.24.01

MASterMind Monitoring hardware diagram

Log into the application

Provides you with a unique identification to the application.

Logging in to MASterMind Monitoring

MASterMind Monitoring Login Window

Note: The password does not display as you type it.

MASterMind Monitoring 6.24.01

The MASterMind Monitoring main application window

MASterMind Monitoring Main Application Window

The application bar or title bar

Pull down menus

Pull down menus

Pull Down Menus

MASterMind Monitoring 6.24.01

Mini alarm buffer

Mini Alarm Buffer

This window provides:

CTRL+F1 CTRL+F2 CTRL+F3 CTRL+F4

CTRL+F9 CTRL+F10 CTRL+F11 CTRL+F12

This box displays the mode MASterMind is in. For

This box indicates the current number of

How to read a path

Paths with Menu Selections

MASterMind Monitoring 6.24.01

Keyboard shortcut commands

Shortcut Commands to Access Information

Displays help about the active window.

Displays the MASterMind Monitoring Help file so that you

Data Lookup Window

Displays the related lookup window containing the

Site Lookup Window

Accesses a list of sites. If a site is open in the site summary

Previous Sites Window

Displays the sites recently accessed for that login session.

Activates a Menu option or an option button. It also moves

Viewing, Adding, Saving, and Deleting Data

Shortcut Commands to View, Add, Save, and Delete Data

Clears the previous search criteria, enabling you to search