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Norton AntiVirus

From Wikipedia, the free encyclopedia

Norton AntiVirus

Developer(s)

Symantec Corporation

Initial release

1991; 25 years ago

Stable release

Windows:
2014 21.1.0.18 (March 27, 2014; 2 years ago) []

Operating system Microsoft Windows(Windows XP and later), Mac


OS X, Linux
Type

Antivirus

License

Commercial proprietary software

Website

symantec.com/norton/antivirus us.norton.com

Norton AntiVirus was an anti-malware software developed and distributed by Symantec


Corporation. It was developed between 1991 and 2014. It used signatures and heuristics to
identify viruses. Other features included in it were e-mail spam filtering and phishing protection.
Symantec distributed the product as a download, a box copy, and as OEM software. Norton
AntiVirus and Norton Internet Security, a related product, held a 61% US retail market share for
security suites as of the first half of 2007. Competitors, in terms of market share in this study,
include antivirus products from CA, Trend Micro, and Kaspersky Lab.[1]
Norton AntiVirus was running on Microsoft Windows and Mac OS X. Windows 7 support was in
development for versions 2006 through 2008. Version 2009 has Windows 7 supported update
already. Versions 2010, 2011, and 2012 all natively support Windows 7, without needing an
update. Version 12 is the only version fully compatible with Mac OS X Lion. With the 2015 series
of products, Symantec made changes in its portfolio and discontinued Norton AntiVirus. [2]
Contents
[hide]

1Origins

2Windows edition

Origins[edit]

2.1Version 2006 (13.0)

2.2Version 2007 (14.0)

2.3Version 2008 (15.0)

2.4Version 2009 (16.0)

2.5Version 2010 (17.0)

2.6Version 2011 (18.0)

2.7Version 2012 (19.0)

2.8Version 2013 (20.0)

2.9Version 2014 (21.0)

3Criticism
o

3.1FBI cooperation

3.2Update disables legitimate software

3.3Product support

3.4Faulty update

3.5Uninstallation

3.6Incompatibilities with ZoneAlarm

3.7PIFTS.exe

3.8Consumer complaints

4Windows 8 Consumer Preview compatibility

5Macintosh edition

6Comparison with other software

7Norton AntiVirus vs. GCSB Amendment Bill

8See also

9References

10External links

In May 1989, Symantec launched Symantec Antivirus for the Macintosh (SAM).[3] SAM 2.0,
released March 1990, incorporated technology allowing users to easily update SAM to intercept
and eliminate new viruses, including many that didn't exist at the time of the program's release. [4]
In August 1990 Symantec acquired Peter Norton Computing from Peter Norton.[5] Norton and his
company developed various DOS utilities including the Norton Utilities, which did not include
antivirus features. Symantec continued the development of acquired technologies. The
technologies are marketed under the name of "Norton", with the tagline "from Symantec".
Norton's crossed-arm pose, a registered U.S. trademark, was traditionally featured on Norton
product packaging.[6] However, his pose was later moved to the spine of the packaging, and
eventually dropped altogether.[7]
By early 1991, U.S. computers were invaded by hundreds of foreign virus strains and corporate
PC infection was becoming a serious problem. Symantec's Norton Group launched Norton
AntiVirus 1.0 (NAV) for PC and compatible computers.[8] Ads for the product, with suggested retail
$129, featured Norton in his crossed-arm pose, wearing a pink shirt and surgical mask covering
his nose and mouth.
With the 1998 version 5.0 update, SAM was renamed Norton AntiVirus (NAV) for Macintosh. [9]

Windows edition[edit]
Product activation was introduced in Norton AntiVirus 2004, addressing the estimated 3.6 million
counterfeit Norton products sold. An alphanumeric code is generated to identify a computer's
configuration, which ties in with the product key. Users are allowed to activate their product five
times with the same product key.[10] Spyware and adware detection and removal was introduced
to the 2005 version, with the tagline "Antispyware Edition".[11] The tagline was dropped in
later releases. However, Norton AntiVirus 2009 Classic does not include spyware or adware
detection. The Classic edition is marketed alongside Norton AntiVirus 2009, which does include
spyware and adware detection.
Existing users of the 2006, 2007, 2008, and 2009 versions can upgrade to the latest 2010 version
without buying a new subscription. Upgrading will preserve the number of days left on a user's
subscription.[verification needed][12]

Version 2006 (13.0)[edit]


The redesigned main graphical user interface aggregates information in a central user interface.
[13]
CNET reports the Norton Protection Center, while useful, attempts to advertise additional
products. To further facilitate detection of zero-day malware, Bloodhound disassembles a variety
of programming languages, and scans code for malicious instructions using
predefined algorithms.[14] Internet Explorer homepage hijacking protection was introduced in this
release as well; however notably missing is search enginehijacking protection. CNET highlighted
Norton AntiVirus 2006's noticeable impact on system performance. [13]
Operating system requirements call for Windows 2000 Service Pack 3 or Windows XP. 150 MB of
free space and a 300 MHz processor is required under either operating system. 128 MB of RAM
is required under Windows 2000, while 256 MB is required in Windows XP.[13]

Version 2007 (14.0)[edit]


Norton AntiVirus was released on September 12, 2006. [15] Symantec revised Norton AntiVirus with
the goal of reducing high system resource utilization.[16] Windows Vistacompatibility was
introduced in this release as well. Despite having about 80% of the code rewritten, CNET reports
mixed results in performance testing.[16]
Windows 2000 compatibility was dropped from this release. Compatibility with 32-bit versions
of Windows Vista was added to this release with a patch from Symantec. Hardware requirements
under Vista call for 150 MB free space, an 800 MHz processor and 512 MB RAM. Requirements
under Windows XP similarly call for 150 MB free space, a 300 MHz processor, and 256 MB of
RAM.

Version 2008 (15.0)[edit]


Norton AntiVirus 2008 was released on August 28, 2007. Emphasizing malware prevention, new
features include SONAR, which looks for suspicious application behavior. This release adds realtime exploit protection, preventing attackers from leveraging common browser and application
vulnerabilities.[17][18]
When installed in 32-bit versions of Windows XP Service Pack 2, 300 MB of free space, a
300 MHz processor, and 256 MB of RAM is required. When installed in 32-bit and 64-bit versions
of Windows Vista, 300 MB of free space, an 800 MHz processor, and 256 MB of RAM is needed.

Version 2009 (16.0)[edit]

The main user interface of Norton AntiVirus 2009

Norton AntiVirus 2009 was released on September 8, 2008. Addressing performance issues, over
300 changes were made, with a "zero-impact" goal.[19][20] Benchmarking conducted by Passmark
Software PTY LTD highlights its 47-second install time, 32 second scan time, and 5 MB memory
utilization. It should be noted Symantec funded the benchmark test and provided some scripts
used to benchmark each participating antivirus software.[21]
The security status and settings are now displayed in a single main interface. A CPU usage
monitor displays the total CPU utilization and Norton's CPU usage in the main interface. Other
features include Norton Insight, a whitelisting technology which cuts scanning times by mapping
known safe files using information from an online database.[22] To address malware response
times, updates are delivered updates 5 to 15 minutes. However, such updates are not tested by
Symantec, and may cause false positives, or incorrectly identify files as malicious. The exploit
scanner found in the 2007 and 2008 versions was dropped from this release.
When installed in 32-bit versions of Windows XP Service Pack 2, 150 MB of free space, a
300 MHz processor, and 256 MB of RAM is required. When installed in 32-bit or 64-bit versions of
Windows Vista, 150 MB of free space, an 800 MHz processor, and 512 MB of RAM is required.
Two variations on Norton AntiVirus 2009 are also marketed by Symantec. The Gaming edition
provides finer control over when Norton downloads updates and allows components of the suite
to be disabled either manually or automatically when the computer enters full-screen mode. The
Classic edition cannot find or remove adware and spyware.

Version 2010 (17.0)[edit]

The main GUI of Norton AntiVirus 2010

Version 17.0 was released on September 9, 2009.[23] Several features have been updated in this
release, including SONAR, now dubbed SONAR 2. It now uses more information to determine if

an application is truly malicious. Norton Insight can present users with information about the
origins, activities, and performance of applications along with reputation data. [23] A new feature
codenamed Autospy helps users understand what Norton did when malware was found. Previous
releases removed threats on sight and quietly warned users, potentially confusing when users
are deceived in downloading rogue security software. Much of this information is placed on the
back of the main window; a toggle button switches between the sides. [24] Symantec has also
added Windows 7 support. Aside from that, Symantec has also added the Norton Download
Insight to prevent drive by drive downloads.

Version 2011 (18.0)[edit]

The main GUI of Norton AntiVirus 2011


This section is empty. You can help
by adding to it. (February 2012)

Version 2012 (19.0)[edit]


This section is empty. You can help
by adding to it. (February 2012)

Version 2013 (20.0)[edit]


This section is empty. You can help
by adding to it. (September 2012)

Version 2014 (21.0)[edit]


This section is empty. You can help
by adding to it. (September 2013)

Criticism[edit]
FBI cooperation[edit]
The FBI confirmed the active development of Magic Lantern, a keylogger intended to obtain
passwords to encrypted e-mail and other documents during criminal investigations. Magic
Lantern was first reported in the media by Bob Sullivan of MSNBC on 20 November 2001 and by
Ted Bridis of the Associated Press.[25][26] The FBI intends to deploy Magic Lantern in the form of
an e-mail attachment. When the attachment is opened, it installs a trojan horse on the suspect's
computer, which is activated when the suspect uses PGPencryption, often used to increase the
security of sent e-mail messages. When activated, the trojan will log the PGP password, which
allows the FBI to decrypt user communications.[27] Symantec and other major antivirus vendors
have whitelisted the Magic Lantern trojan, rendering their antivirus products, including Norton
AntiVirus, incapable of detecting it. Concerns around this whitelisting include uncertainties about
Magic Lantern's full surveillance potential and whether hackers could subvert it and redeploy it for
purposes outside of law enforcement.[28][29]

Graham Cluley, a technology consultant from Sophos, said "We have no way of knowing if it was
written by the FBI, and even if we did, we wouldnt know whether it was being used by the FBI or
if it had been commandeered by a third party".[30] Another reaction came from Marc Maiffret, chief
technology officer and co-founder of eEye Digital Securitywho states: "Our customers are paying
us for a service, to protect them from all forms of malicious code. It is not up to us to do law
enforcement's job for them so we do not, and will not, make any exceptions for law enforcement
malware or other tools."[31]
Proponents of Magic Lantern argue the technology would allow law enforcement to efficiently and
quickly decrypt time-sensitive messages protected by encryption schemes. Implementing Magic
Lantern does not require physical access to a suspect's computer, unlike Carnivore, a
predecessor to Magic Lantern, since physical access to a computer would require a court order.
[32]
FBI spokesman Paul Bresson, in response to a question about whether Magic Lantern also
needed a court order to deploy, would only say "Like all technology projects or tools deployed by
the FBI it would be used pursuant to the appropriate legal process."[33][34]

Update disables legitimate software[edit]


On January 28, 2010 Symantec Anti-virus update marked Spotify as a Trojan Horse disabling the
software across millions of PCs.[35][36]

Product support[edit]
Retail customers report slow and indifferent service on bugs. Examples include a faulty error
message stating current subscriptions had expired. [37] Users received an error stating "Your virus
protection cannot be updated." This error occurred after an update to the software and refused to
allow daily updates.[37] Though the bug was reported in 2004, it was not corrected for the 2005 or
2006 versions.
Another incident occurred in May 2007, when Norton AntiVirus flagged components of
the Pegasus e-mail client as malicious, rendering the program corrupted.[38] Symantec customer
service addressed the problem by running through a checklist of troubleshooting steps which
were not always successful.

Faulty update[edit]
On July 25, 2006, Symantec released a faulty update for Norton AntiVirus 2006 users. Users
reported an onscreen message stating "Norton AntiVirus 2006 does not support the repair
feature. Please uninstall and reinstall.".[39] Symantec claimed the faulty update was downloaded to
customers between 1:00 PM and 7:00 PM on July 25, 2006. Symantec developed a workaround
tool and has listed troubleshooting steps, available here. The company released a statement,
stating they expected to deliver a repair patch to affected users by Monday, July 31, 2006." [40]

Uninstallation[edit]
Norton Removal Tool

Norton Removal Tool

Developer(s)

Symantec Corporation

Stable release

2012.0.0.19

Operating system

Microsoft Windows

Website

Norton Removal Tool Homepage

Norton AntiVirus has been criticized for refusing to uninstall completely, leaving unnecessary files
behind.[41][42] Another issue is versions prior to 2009 installed LiveUpdate, which updates Nortonbranded software, separately. The user must uninstall both Norton AntiVirus and the LiveUpdate
component manually. The LiveUpdate component is purposely left behind to update other Nortonbranded products, if present.[43] In response, Symantec developed the Norton Removal
Tool (SymNRT) to remove leftover registrykeys and values along with files and folders.
[44]
However, neither route of uninstallation will remove subscription data, preserved to prevent
users from installing multiple trial copies.[citation needed]
SymNRT can only remove these Norton programs:

Norton AntiSpam 2004 and 2005

Norton Antivirus 2003 through 2012

Norton Ghost 2003,9.0,10.0,12.0,1 A.O and 15.0

Norton GoBack 3.1 through 4.2

Norton Internet Security 2003 through 2012

Norton Password Manager

Norton Personal Firewall 2003 through 2006

Norton SystemWorks 2003 through 2009

Norton Confidential Online 2007

Norton Add-on Pack 1.0 4.0

Norton Save and Restore 1.0 through 2.0

Norton 360/Security Suite/Business Suite 1.0 5.0

Norton Safety Minder 1.0

Norton Safe Web 3.2

Once SymNRT has started the removal process, it cannot be stopped. It is recommended to
close all running programs prior to running SymNRT. ACT! and WinFax users are recommended
to back up their databases before running SymNRT.

Incompatibilities with ZoneAlarm[edit]


Norton AntiVirus 2007 will not install alongside ZoneAlarm. This incompatibility has caused
annoyance for Norton customers who purchased Norton AntiVirus 2007 with no prior warning or
notice of the incompatibility.[45] Symantec recommends removing ZoneAlarm, then reinstalling it
with its Internet Worm Protection feature disabled, which controls what applications can access
the Internet and which protocols they can use to do so.

PIFTS.exe[edit]
On March 9, 2009, some users of Norton AntiVirus 2006 and 2007 experienced a firewall warning
stating a Norton-associated file, "PIFTS.exe", was trying to connect to the Internet.[46] Although
this file was revealed to be a harmless diagnostic patch, the program gained attention in the
media when Symantec removed posts from their forum concerning PIFTS. With no information
available about the purpose of the program there was speculation that the program
was malware or a backdoor.[47]
The SANS Internet Storm Center claimed to have spoken to a Symantec employee who has
confirmed that "the program is theirs, part of the update process and not intended to do
harm."[48] Graham Cluley, a consultant from antivirus vendor Sophos found PIFTS connected to a
Symantec server, forwarding product and computer information. [49]
On March 10, Symantec made an official response to the PIFTS program, claiming posts in the
support forum were deleted due to forum spam rules; however the deletion of PIFTS-related
posts began before the spam attacks.[50] Symantec stated PIFTS itself was a diagnostic patch.
[47]
Cole stated the purpose of the update was to help determine how many customers would need
to be migrated to Windows 7-compatible versions of Norton AntiVirus. PIFTS apparently was
released without a digital signature to verify its identity, causing firewalls to prompt for permission
when it attempted to connect to the Internet.[51]

Consumer complaints[edit]
Symantec has been criticized by some consumers for perceived ethical violations, including
allegations that support technicians would tell customers that their systems were infected and
needed a technician to resolve it remotely for an extra fee, then refuse to refund when the
customers alleged their systems had not actually been infected.[52]

Windows 8 Consumer Preview compatibility[edit]


Windows 8 Consumer Preview was released on 29 February 2012.[53] Symantec has announced
that Norton AntiVirus and Internet Security, as well as the newest Norton 360 v6, will be
compatible with Windows 8.[54]

Macintosh edition[edit]
Norton AntiVirus 11 for Mac introduced support for Mac OS X v10.5 Leopard platform, with the
capability to detect both Macintosh and Windows malware. Other features include a vulnerability
scanner, which blocks attackers from leveraging software exploits.[55] Norton AntiVirus 11 also
includes the ability to scan within compressed or archived files, such as Time Capsule volumes.
Operating requirements call for Mac OS X Tiger.[56] A PowerPC or an Intel Core processor, 128
MB of RAM, and 100 MB of free hard disk space are also required. Norton AntiVirus Dual
Protection for Mac is intended for Macintosh users with Windows running on their systems,
using Boot Camp or virtualization software such as VMWare Fusion. It provides a license for both
Norton AntiVirus 11 with Norton AntiVirus 2009.[57][58]

Comparison with other software[edit]

From the 2009 to 2012 editions, Symantec made huge changes to their products' speed and
performance. Norton products now have only 2 running processes, using about 24 MB of RAM.
[59]
Symantec engineers monitor said outbreaks of computer viruses to establish new viruses. As
soon as an virus is recognized, information in regards to the virus (a virus signature) is stored in a
pandemic definitions file, which contains the vital know-how to become aware of and get rid of the
virus.[60] According to tests sponsored by Symantec, PassMark Security Benchmark 2012 Norton
AntiVirus and Norton Internet Security are the lightest suites available. Av-comparatives.org also
tested these products and gave similar results.[61] PCMag recognises 2011 and 2012 lines as the
fastest and strongest in protection.[62] PCWorld's tests of security software put Norton Internet
Security 2009 in the 1st place.[63] In 2011 test of PCWorld, Norton Internet Security was the
winner.[citation needed] Dennis Technology Labs (in tests sponsored by Symantec) confirms the
performance and effectiveness of Norton 2011 and 2012 lines.[64]

Norton AntiVirus vs. GCSB Amendment Bill[edit]


On the 14th of August 2013 the Prime Minister of New Zealand John Key addressed what he
identified as "misinformation" surrounding the GCSB Amendment Bill, claiming that the actions of
the Government Communications Security Bureau were analogous to Norton AntiVirus.[65]

See also[edit]

Computer security portal

Internet Security

Comparison of antivirus software

Comparison of firewalls

References[edit]
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Staff. United Business Media LLC. November 23, 2007.
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2.

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title= (help); External link in |website= (help);

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Applications, InfoWorld, May 22, 1989

4.

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External links[edit]
Wikimedia Commons has
media related to Symantec
software.

Official website

Official Norton Support Website

Norton Support Phone Number USA

Norton Customer Service Phone Number

Norton AntiVirus for Windows Website

Norton AntiVirus for Mac Website


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