1.

We dont deal with that

If you work in sales and your current caller has a question about billing, then its
probably true you dont deal with that. But this is a really negative way of wording it.
Sore throats, noisy neighbours and printer problems are the type of things we deal
with. Telling the customer you dont deal with that makes them feel like an
inconvenience and a burden.
Say instead: It sounds like you need [X department]. Ill just transfer you/find you the
number.
6. If you keep shouting, Ill hang up/terminate this call

Much like #4, laying down the law with an angry caller isnt wise or helpful.
Theres another issue with this phrasing too: if you actually do hang up on an angry
customer, youre just passing the problem on to a colleague. That person will usually
call back, and will be even more abusive with whoever answers which could still be
you.
Say instead (just like before): I can solve this problem for you, but we need to discuss it
calmly.