DECEMBER, 2011
PREFACE
This booklet also incorporates the right of the citizens under RTI Act 2005/ e-SLA
Agreement. The Department would be coming out with timely updated version of this
charter so that any change in policy, procedure related to the issuance of
Certificate/Licences/Verification Certificates gets reflected in the charter.
It is hoped that the measures suggested in this booklet would result in effective,
hassle free implementation of the various services offered by the Department in the
State and enable the eligible citizen to get their entitlements under Legal Metrology Act,
2009 and Rules made there under.
Citizens Charter
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TABLE OF CONTENTS
1.
1.1
1.2
1.3
1.4
ORGANIZATIONAL HIERARCHY.........................................................................................5
RESPONSIBILITY CENTERS SUBORDINATE OFFICES..............................................................5
MISSION OF THE WEIGHTS & MEASURES DEPARTMENT.......................................................6
VISION OF THE WEIGHTS & MEASURES DEPARTMENT.........................................................6
2.
2.1
2.2
2.3
2.7
3.
3.1
3.2
3.3
4.
4.1
4.2
4.3
4.4
4.5
5.
5.1
5.2
6.
6.1
6.2
6.3
7.
2.4
2.5
2.6
Citizens Charter
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7.1
Citizens Charter
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1.
Citizens Charter
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1.1
Organizational Hierarchy
The Weights & Measures Department has an Administrative Wing at the
Headquarter which controls and supervises the functioning of Zonal Offices
which are also known as responsibilities centers/subordinate Zonal Offices of the
Department. The following is the Hierarchy of the Department at the
Headquarter level:
1.
2.
3.
4.
5.
6.
Secretary (W&M)
Controller (W&M)
Assistant Controller (W&M)
Office Superintendent/ZO (HQ)
A.A.O
Ministerial Staff (Head Clerk/UDC/LDC)
S.
Addresses of the Responsibility
No
Centre
.
1.
B-2, Flatted Factories Complex,
Jhandewalan, New Delhi-55.
2.
B-18, Flatted Factories Complex,
Jhandewalan, New Delhi-55.
3.
Weavers Complex, Nand Nagari,
Delhi.
4.
Plot No. 17, Vishwas Nagar,
Shahadara, Delhi.
District/
Zone/ Unit
Officers
Designation
Contact
No.
Central
Zonal Officer
23523071
New Delhi
Zonal Officer
23673627
North East
Zonal Officer
22570652
East
Zonal Officer
22306891
Zonal Officer
5.
6.
South
South West
Citizens Charter
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26830269
Zonal Officer
25319877
West and
Secondary
Standard
Lab.
8.
North
9.
25998577
Zonal Officer
23841633
Zonal Officer
27373193
Zonal Officer
10. Community Centre, Rewla Khanpur, Taxi
Near Jhatikra Mor, Najafgarh, Delhi.
Unit
Meter
25319877
Zonal Officer
11.
1.3
1.4
25226015
Citizens Charter
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2.
2.1
General Information
Accuracy and precision in Weights & Measures (W&M) of goods purchased by
the consumer is of paramount importance for the consumer protection. The
terms Weights & Measures generally mean an object/instrument/apparatus or
device used for the purpose of weighing or measurement of any goods/items at
the time of sale. The Department is implementing various provisions of Legal
Metrology Act, 2009 and Rules made there under in order to ensure the
following:
Citizens Charter
Page 8 of 19
2.2
S.
Category of Service
No
.
1. Issue of Licence of
Manufacturer of Weights or
Measures
2.
3
4.
5.
6
7.
Citizens Charter
Form on which
application has to
be made
LM - I
Procedure
LD- I
LR- I
As is above.
LM- 2
As is above.
LD- 2
As is above.
LR- 2
As is above.
Application form is
available on the
Departments
Website
www.weights.delhig
ovt.nic.in, and can
be downloaded.
N.A.
As is above.
Page 9 of 19
9
10
11
as packer, importer or
manufacturer
Issue of Verification
Certification of weighing &
Measuring instruments
Issue of Verification
Certificate for Auto/Taxi
Meters
Issue of Verification
Certificate for calibration of
Tank Lorries, Flow Meters,
Proving Tanks and
Dispenser
N.A.
An applicant who is willing to have new licence/to get the old licence renewed
shall have to apply in the respective Zones/District office as per details given in
para 2.2 above.
2.3.
2.4
2.5
Citizens Charter
Page 10 of 19
2.7
S.
No.
1.
2.
3.
4.
5.
6.
Citizens Charter
Standards
Zone/Units
45 days
All zones
45 days
All zones
45 days
All zones
Within
days
02 days
15 days
15 days
15 days
15 days
Page 11 of 19
Contact Details of
District/Zone wise
30 All zones
Calibration
Unit
As is above.
Taxi / Auto
Meter Unit
As is above.
3.
3.1
3.2
Not to use/keep for use any weight or measures or make use of any
enumeration otherwise then in accordance with standard of weights and
measures or the standards of numeration.
Not to temper with or alters in any way any reference standard, secondary
standard or working standard or increases or decreases or alters any weights
or measures.
Not to manufacture, sell, offer, expose or possess for sale, any weight or
measure which does not conform to the standards of weight or measure
specified by or under the Legal Metrology Act, 2009.
Not to make any transaction, deal or contract in contravention of standards of
weights and measures specified under Legal Metrology Act, 2009.
Not to quote or make announcement of any price or charge; issue or exhibit
any price list, invoice, cash memo or other document; or publish any
advertisement, poster or other document; or indicate the net quantity of a
pre-packaged commodity; or express in relation to any transaction or
protection, any quantity or dimension, otherwise than in accordance with the
standard unit of weight, measure or numeration.
Not to sell any article or thing by weight, measure or number, deliver to the
purchaser any quantity or number of that article or thing less than the
quantity or number contracted for or paid for.
Citizens Charter
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3.3
To follow the provisions of Legal Metrology Act, 2009 and Rules made there
under.
To display the Licence/Registration/VC at a prominent place within the
premises of business/ Commercial establishment.
To maintain all the records as prescribed under the Rules (i.e. Schedule VII
in terms of the Provision of Rule 13 of Delhi Legal Metrology
(Enforcement) Rules, 2011).
To produce all the relevant records before the Inspecting Team of the
Department at the time of visit of premises.
To timely apply for the renewal of licence/verification certificate.
Citizens Charter
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4.
4.1
4.2
Citizens Charter
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Nodal Officer
Assistant Controller,
116, C-Block, Vikas Bhawan,
New Delhi 110002
Phone No. 011-23370654
E-mail:cwmd@nic.in
4.3
Controller,
Room No. 117-118,
C-Block, Vikas Bhawan,
New Delhi 110002
Phone No. 011-23379266
E-mail: cwmd@nic.in
4.4
Citizens Charter
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4.5
Services
Acknowled
gment
Interim
reply
Final
Disposal
______
______
______
Success Service
Indicator Standard
Data
Source
Excellent
(before
time
frame)
%
age
Good
(within
time
frame)
%
age
Poor
(beyo
nd
time
frame)
Time
07 days
Evaluation Criteria
Record
--
--
--
Time
15 days
Record
--
--
--
Time
45 days
Records
--
--
Citizens Charter
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%
age
5.
5.1
S.
No.
1.
5.2
Delivery of Service
Service delivery
time in No. of
days
S.
No.
1.
Competent Authority
Appellate Authority
Assistant Controller (W&M), Room No. 2. Controller (W&M), Room No. 117116, C Block, Vikas Bhawan, New
118, C Block, Vikas Bhawan, New
Delhi -110 002. Ph. 01123370654, Fax
Delhi -110 002. Ph. 01123379266,
No. 01123379267
Fax No. 01123379267.
Citizens Charter
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6.
6.1
6.2
6.3
Citizens Charter
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7.
7.1
list
of
documents
please
*****
NEXT DATE OF REVIEW OF THE CITIZENS CHARTER
30TH JUNE, 2012
*****
Citizens Charter
Page 19 of 19
refer
to