4 AME Tered(ecmil to Working with words 1 Complete these instructions with words from thelist. 1 ________-t0 choose your options 4 For 25 copies, key in 25 and press the green 4. Can I recharge my here? need to make a call Click onthe and go to Settings. 2. Match the instructions in 1 to the equipment ’b mobile phone © photocop 4 ticket machine 3 Match 1-7 to a-g to complete these instructions. 1 To make acottee, iit with water and switeh 3. To book thei 4. Tofind the document, click 5 Dont forgetto switch — 6. Atthe hotel, put — 7 You need password to connect € onthe icon ‘open file on the machine ¢ in your card to apen the bedroom doo onto the website and find the fight you want 4. Underline the correct words in italics. 1 Touch / Insert / Key in your creit card, then keyin / push / touch he screen and choose your tick 2. Switch on /Log on / Ct on your PC and touch / om 2 Touch I Cio 18 1 Switoh off thn inom, than rennet J key in /insertto the Internet. 4 Log on to / Enter / Pressthe green button to make the pies. Business communication 1. Complete these four conversations. A Can you 'g m. ah ? B Su Ala put copy them for Bo © Can you th m D c e 4 Isend a file to Sandy D Letme see. E Do you 7w ah F That Sw b 8 I dont know how to log on G 'mtrying to download a dccument. H Cant®n___? H Click on that icon and 2 Pucuese dlalogues in ane right order. Aa — Sure the Internet, but it doesn't © — John, can you help me? 4 — Yes, but | don't know how to enter it. © — Do you have a username for the website? £ Click on tere, then hey iin B a __ That would be good ow do I print this document? 4 — Letme see e — AreyouOK alina? Do you want a hand? 2 Underline the best reoponae in talies, 1A Do you want a hand? B That would be good. / Yes. ofcourse. 2 A Can B 3A Can you help me? s, please, / Sure B Yes, ofcourse / That would be good. B Yes, ofcourse / Yes, leave,Language at work | Adverbs of frequency | Questions 1 This chart shows the number of days the employees were late for work last month. Complete the sentences Form about the employees using the words in thelist. Adverbs of frequency ‘The adverb of frequency goes before the main verb ever work £0 urs way, He always takes a break The adverb of frequency goes after the verb be Tam never le. Heis always late You are sometimes sick : Use 0% @ 50%» ——___—@ 100 Questions (present simple) 2 _ Red So Form Question word + do / does + subject + verb phrase. 1. Pantie Tae for work 2 Sandra late for work Whe do you work fr? What does she do? 3 Zoranis late for work ¥ Whare do hey ive? a Nicer tas wok 3 Dee also rractice me or otner question rorms nt present 2. Ranga s vac for Work & simple 6. Rafael is ___late for work. 8 Moanin, = Fiat fi 2 Put the words in italics in the right order. a ask about 1 She / break /akes /atways / 5 The way / method — How da you travel fo work? By tain st toto a 2 Were'/ sick / rave People / the company you work for Wh coes she work for? Philips. 3 They / never / seven / days / work week General information ees 4 1/ off (take / 1 Frida 5 We /jmish / work / sometimes {60}01 Frequency at 16.00. How often does he take « holiday? Oncea year, 8 Ho's Hate / for f work 1 afton Aplace Where do you work? In Singapore, 3. Match questions 1-6 to answers a-f. The weason 1 When do you nave lunch? — Why do they lke the company? The pay i very good. 2 How often do you go to work by train? — Atime 3 nes ym company As? When do we start work? At 8.00. 4. Who do you work with? 5 Where do you take a break’ 6 Why do you like your job? @ Tusually goto the canteen for a coffee b At I2otclock. € Its very interesting 4. Never, always drive € Ihave three colleagues in my team. £ It develops software 855| Practice file Working with words Business communication 1) Undating the correct woed in talc, 1. Complete ties conversations with phrases from the 1 Wen ter / an invoice every month for the lists. 7 wh rey a ra ee ect : 2 onmpiat this email with vd froin est They want speci pric pei A : colic “ A No, n pcre ae vena a ny a me a favour’ B OK. . . _ Set rom ite ‘A That's grea. Thank 2 Complete these phrases and find the hidden message Jon know my emails workin 3. Cross out the verb a, b, orc that doesn'tmateh with the noun, a b attache pi an b print © open nessLanguage at work | Past simple: be and regular verbs Past simple: be Form Positive: Subject + was / were 1/ Hed Sho / hws atthe presontaton You / We / They were at the presentation Negative: Subject + was not wasnt) / were not (wer 11 He/ She / Iewasn’tin the office. You / We / They weren't inthe ofce Questions: (Question word) | was / were / wast / weren't + subject ..? Was she inthe office Why weren’t you at work Past simple: regular verbs Form Positive: Subiect + verb+-ed. worked for Vod They talked about branclig Negative: Subject + aia not / dtan’t + vert They didn't lke the present You did not ask any questions (Questions: (Question word") + did / cian + subject + verb Did she work for Unilever? Short answers: Don't repeat the main verb ‘A Did she work for nile? Re You she did *See Practice file 4 for question words. Spelling Most regular verbs: verb + ed slant started Verbs ending in-: verb +-d cide» decided ‘verbs encing in consonant-vewel-consonant: da ule te last letter +-ed stop stooped Verbs ending in consonant + y: replace -y with ed try tried Use Total about a finished action in the past. We usually know When the action / event happened or didn't happen was at the meeting last week received your message yesterday. You didn't send me the document ‘To ask when an action in the past took place. Wher: dine conerence start’ 1. Underline the correct word in italis. A How 'was / were the meeting? B [don't know, | wasn’ / weren'tthere. 1°was / were ‘on holiday, but John emailed me the notes from the ‘A I'mglad | were / was off sick then! Remi and Anna were / was also away. They “were / was on a skiing holiday, but there Swasn't / weren't any snow 2. Put the wordsin 1-5 in the right order to make questions, then match them to answers a-e. 1 they / werent / why / the / at /m 2 interesting / was / it 3 questions / were at whe 7 tn Fm 2 2 8 8 a Yate — 3 Last Pray 3 © They were in Los Anges > ax na roianaa. — ® @-Nothere werent. — a 3. Complete this text with the past simple form of the = verbs in brackets. 3 Report: Seminar Hotel Booking 5 sskfora special price and hey ema) me back 5 yk (not be) possible rot contacd 2 them again and ry anotherhotl we days ater. we receiv an email from Travel In, They back) the meeting room immediat discoun! they t exactly what we ni) this wri 4. Make questions in the past simple using the pramnte When / you / start work? Where / she / go on holiday mail / me? low / you / contact her? 1 a 3. Why / you / not 4 > Who / they / speak to? 6 Why / we / not call / him’ 7