SERVICE MANUAL

Model
IP-413
Used on Models 7115/7118

APRIL 2002
CSM-IP413

KONICA BUSINESS TECHNOLOGIES, INC.

IP-413
SERVICE MANUAL
APRIL 2002

Used on Konica Models

7115/7118

IMPORTANT NOTICE
Because of the possible hazards to an inexperienced
person servicing this equipment, as well as the risk of
damage to the equipment, Konica Business Technologies strongly recommends that all servicing be performed by Konica-trained service technicians only.
Changes may have been made to this equipment to
improve its performance after this service manual was
printed. Accordingly, Konica Business Technologies,
Inc., makes no representations or warranties, either
expressed or implied, that the information contained in
this service manual is complete or accurate. It is understood that the user of this manual must assume all risks
or personal injury and/or damage to the equipment while
servicing the equipment for which this service manual
is intended.

Corporate Publications Department

2002, KONICA BUSINESS TECHNOLOGIES, INC.

All rights reserved.
Printed in U.S.A.

CONTENTS
1. SPECIFICATIONS ........................................................................................... M-1
1-1. Controller Specifications .......................................................................... M-1
1-2. Add-on Memory (DIMM) Specifications ...................................................M-2
1-3. Supporting Client Specifications .............................................................. M-2
(1) IBM PC and Compatible Computers ............................................... M-2
1-4. Supporting Browser Specifications .......................................................... M-2
(1) When Network Management Utility Light is used ............................M-2
2. COMPONENT LAYOUT .................................................................................. M-3
3. SYSTEM CONFIGURATION ........................................................................... M-4
4. KN-305 BOARD (OPTION) .............................................................................. M-5
4-1. Display of LEDs on the KN-305 Board .................................................... M-5
(1) KN-305 Board .................................................................................. M-5
(2) LED Conditions ................................................................................ M-5
1. DISASSEMBLY ............................................................................................... D-1
1-1. Removal of Printer Controller Board ........................................................ D-1
1-2. Installation of the Add-on Memory (DIMM) .............................................. D-2
1-3. Upgrading Firmware ................................................................................ D-3
(1) Upgrading the Printer Controller ...................................................... D-3
(2) Upgrading the KN-305 ..................................................................... D-3
(3) Upgrading Using Network Management Utility Light ....................... D-4
1. INTRODUCTION .............................................................................................T-1
1-1. General Precautions ................................................................................ T-1
1-2. Reading the Text ..................................................................................... T-1
1-3. Network Problems ................................................................................... T-1
2. ERROR CODES .............................................................................................. T-2
(1) Machine without Fax Function ......................................................... T-2
(2) Machine with Fax Function .............................................................. T-2
3. TROUBLESHOOTING PROCEDURES .......................................................... T-3
3-1. Printing is not Possible via Parallel Port .................................................. T-3
3-2. Printing is not Possible via Network ......................................................... T-3
3-3. Malfunction Code ..................................................................................... T-3

iii

iv

SAFETY PRECAUTIONS

SAFETY PRECAUTIONS
know what effect may be caused by altering any
aspect of the machines design. Such changes have
the potential of degrading product performance and
reducing safety margins.

Installation Environment
Safety considerations usually are directed toward
machine design and the possibility of human error. In
addition, the environment in which a machine is operated must not be overlooked as a potential safety
hazard.

For these reasons, installation of any modification not

specifically authorized by Konica Business Machines
U.S.A., Inc., is strictly prohibited.

Most electrical equipment is safe when installed in a

normal environment. However, if the environment is
different from what most people consider to be normal, it is conceivable that the combination of the
machine and the room air could present a hazardous
combination. This is because heat (such as from
fusing units) and electrical arcs (which can occur
inside switches) have the ability to ignite flammable
substances, including air.

The following list of prohibited actions is not all-inclusive, but demonstrates the intent of this policy.

When installing a machine, check to see if there

is anything nearby which suggests that a potential hazard might exist. For example, a laboratory
might use organic compounds which, when they
evaporate, make the room air volatile. Potentially dangerous conditions might be seen or smelled. The
presence of substances such as cleaners, paint thinners, gasoline, alcohol, solvents, explosives, or similar items should be cause for concern.
If conditions such as these exist, take appropriate
action, such as one of the following suggestions.

Determine that the environment is controlled

(such as through the use of an exhaust hood) so
that an offending substance or its fumes cannot
reach the machine.

Using an extension cord or any unauthorized

power cord adapter.

Installing any fuse whose rating and physical size

differs from that originally installed.

Using wire, paper clips, solder, etc., to replace or

eliminate any fuse (including temperature fuses).

Removing (except for replacement) any air filter.

Defeating the operation of relays by any means

(such as wedging paper between contacts).

Causing the machine to operate in a fashion other

than as it was designed.

Making any change which might have a chance

of defeating built-in safety features.

Using any unspecified replacement parts.

General Safety Guidelines

The specific remedy will vary from site to site, but the
principles remain the same. To avoid the risk of injury
or damage, be alert for changes in the environment
when performing subsequent service on any machine, and take appropriate action.

This equipment has been examined in accordance

with the laws pertaining to various product safety
regulations prior to leaving the manufacturing facility
to protect the operators and service personnel from
injury. However, as with any operating device, components will break down through the wear-and-tear of
everyday use, as will additional safety discrepancies
be discovered. For this reason, it is important that the
technician periodically performs safety checks on the
equipment to maintain optimum reliability and safety.

Unauthorized Modifications

The following checks, not all-inclusive, should be

made during each service call:

Remove the offending substance.

Install the machine in a different location.

CAUTION: Avoid injury. Ensure that the equipment is

disconnected from its power source before continuing.

Konica equipment has gained a reputation for being

reliable products. This has been attained by a combination of outstanding design and a knowledgeable
service force.
The design of the equipment is extremely important.
It is the design process that determines tolerances
and safety margins for mechanical, electrical, and
electronic aspects. It is not reasonable to expect
individuals not involved in product engineering to

Look for sharp edges, burrs, and damage on all

external covers and copier frame.

Inspect all cover hinges for wear (loose or broken).

Inspect cables for wear, frays, or pinched areas.

SAFETY PRECAUTIONS

Ensure that the power cord insulation is not damaged (no exposed electrical conductors).

Ensure that the power cord is properly mounted

to the frame by cord clamps.

Check the continuity from the round lug (GND) of

the power cord to the frame of the copier -- ensure
continuity. An improperly grounded machine can
cause an electrically-charged machine frame.

Applying Isopropyl Alcohol

Care should be exercised when using isopropyl alcohol, due to its flammability. When using alcohol to
clean parts, observe the following precautions:

Safeguards During Service Calls

Confirm that all screws, parts, and wiring which are
removed during maintenance are installed in their
original positions.

When disconnecting connectors, do not pull the

wiring, particularly on AC line wiring and high
voltage parts.

Do not route the power cord where it is likely to

be stepped on or crushed.

Carefully remove all toner and dirt adhering to any

electrical units or electrodes.

After part replacement or repair work, route the

wiring in such a way that it does not contact any
burrs or sharp edges.

Do not make any adjustments outside of the

specified range.

Remove power from the equipment.

Use alcohol in small quantities to avoid spillage

or puddling. Any spillage should be cleaned up
with rags and disposed of properly.

Be sure that there is adequate ventilation.

Allow a surface which has been in contact with

alcohol to dry for a few minutes to ensure that the
alcohol has evaporated completely before applying power or installing covers.

Summary
It is the responsibility of every technician to use professional skills when servicing Konica products. There
are no short cuts to high-quality service. Each piece
of equipment must be thoroughly inspected with respect to safety considerations as part of every routine
service call. The operability of the copier, and more
importantly, the safety of those who operate or service
the equipment, are directly dependent upon the conscientious effort of each and every technician.
Remember...when performing service calls, use good
judgment (have a watchful eye) to identify safety
hazards or potential safety hazards that may be present, and correct these problem areas as they are
identified -- the safety of those who operate the equipment as well as those who service the copier depend
on it!

vi

GENERAL,
MECHANICAL/ELECTRICAL

1.

SPECIFICATIONS

1-1.

Controller Specifications

Type

: Printer controller built into copier

Print Speed

: 15 ppm (A4C/Letter C)
18 ppm (A4C/Letter C)

Printer Language

: PCL5e/PCL6

CPU

: MPC8240 manufactured by Motorola

Program ROM

: Capacity 2 MB

RAM

: Standard 32 MB (On Board)

Host Interface

: Conforming to IEEE1284

Network Connection

: 10/100Base T (option)

Network Protocol

: IPX/SPX: NetWare 3.1x & 4.x

TCP/IP: lpr, IPP, RAW

Network Management

: SNMP compatible
To be controlled by a Web browser

Applicable Paper Size

: Max. standard paper A3/Ledger

Resolution

: 600 600 dpi

Power Requirements

: 5 V 3 %, 1 A or less

Max. Power Consumption

: 6.5 W or less

Operating Environmental
Requirements

: Temperature: 10 to 35 C
Humidity: 15 to 85%

Fonts

: True Type 45 font + 8 Bitmap font

True Type font: 53

Standard Accessories

: <CD-ROM>
PCL6
Windows 95/98/Me printer driver
Windows NT 4.0/2000 printer driver

Option

: Network Card (KN-305)

M-1

1-2.

Add-on Memory (DIMM) Specifications

Item

Clock Frequency

64 MB

128 MB

100 MHz or more

100 MHz or more

3.3 0.3 V

3.3 0.3 V

None

None

168

168

Voltage
Parity
No. of Pins

1-3.
(1)

Supporting Client Specifications

IBM PC and Compatible Computers

OS

: Microsoft Windows
Microsoft Windows
Microsoft Windows
Microsoft Windows
Microsoft Windows

Miscellaneous

: Should have sufficient memory and resources in the above Windows

and other applications used.

1-4.
(1)

95
98
Me
NT 4.0
2000

Supporting Browser Specifications

When Network Management Utility Light is used

Netscape version 4.0 or later recommended

Internet Explorer version 4.0 or later recommended

M-2

2.

COMPONENT LAYOUT

Printer Controller Board

PWB-C (Engine)

M-3

KN-305
(option)

3.

SYSTEM CONFIGURATION

Controller System Configuration

PC

KN-305 (option)

Printer Controller Board

32 M SDRAM
PCL6 (Micro Controller)
PCL6 (ASIC)
Control ASIC

Engine Section

M-4

4.
4-1.
(1)

KN-305 BOARD (OPTION)

Display of LEDs on the KN-305 Board
KN-305 Board

LD2

LD1

(2)

LED Conditions
Operation

LD1

Printer power is turned ON.

Data is being transmitted or received.
ON:

; blinking:

M-5

LD2

M-6

DIS/REASSEMBLY,
ADJUSTMENT

1.
1-1.

DISASSEMBLY
Removal of Printer Controller Board
1. Turn OFF the Power Switch and unplug the power
cord.
2. Remove the Rear Cover.

4695U001AA

3. Remove the Left Cover.

4506U043AB

4. Remove the ground wire from the NCU Board (only

with the machine with a fax function).

4506U044AB

5. Unplug the Speaker connector.

Remove the Fax Shield Cover
(only with the machine with a fax function).

4506U075AA

6. Remove the screws from the Printer Controller

Board. Remove the screws from the Fax Board
(only with the machine with a fax function).

4506U052AB

D-1

7. Remove the Interface Bracket.

NOTE
Unplug the battery connector with the machine with
a fax function.

4506U049AB

8. Remove the Printer Controller Board from the

Interface Bracket.

4506U047AA

1-2.

Installation of the Add-on Memory (DIMM)

1. Remove the exterior covers.

2. Align the cutout in the DIMM with the protrusion on the slot and then push the DIMM
down until it locks into position. Then, check that the levers on both ends are properly
locked.

4968D001AA

Cutout

D-2

1-3.
(1)

Upgrading Firmware
Upgrading the Printer Controller

<Procedure>
1. Connect the PC with the Printer Controller Board using a parallel cable.
2. Turn ON the printer.
3. Start DOS prompt or command prompt of the host computer.
4. Type the following command and file name and then press the Enter key.
C:\>copy xxxx.xxx /b lpt1:
xxxx.: File name (Verify the correct name.)
<Panel Display on Machine
without Fax Function>

<Panel Display on Machine

with Fax Function>

dL

PCL6 F/W DOWNLOAD

PLEASE WAIT!

PROGRAM COMPLETE
POWER SUPPLY OFF/ON
5. Type exit and then press the Enter key.
C:\>exit
6. Turn OFF and ON the printer.
(2)

Upgrading the KN-305

<Procedure>
1. Connect the PC with the Printer Controller Board using a parallel cable.
2. Turn ON the printer.
3. Start DOS prompt or command prompt of the host computer.
4. Type the following command and file name and then press the Enter key.
C:\>copy xxxx.xxx /b lpt1:
xxxx.: File name (Verify the correct name.)

NOTE
Unplug the battery connector with the machine with a fax function.
5. Type exit and then press the Enter key.
C:\>exit
6. Turn OFF and ON the printer.

D-3

(3)

Upgrading Using Network Management Utility Light

NOTE
This function can be available only when the Add-on Memory (DIMM) is installed to the
printer controller.
<Procedure>
1. Turn ON the printer.
2. Start the Internet Explorer.
3. Enter the IP address.
http://xxxxx/
xxxx: IP address (Verify the correct address.)
4. Press the Enter key.
5. Click Printer.
6. Click Maintenance.
7. Type the password.
Password default value: sysadm
8. Click Browse and the F/W file to be downloaded.
9. Click Send.

NOTE
Panel display is the same as that when upgrading the Printer Controller.
10. Turn OFF and ON the printer.

D-4

TROUBLESHOOTING

1.
1-1.

INTRODUCTION
General Precautions

When replacing a part or plugging or in unplugging a connector, always make sure that
the power cord of the copier has been unplugged.
NEVER cut the pattern on the PWB.
When energizing the controller with its cover removed, use utmost care not to touch a
board or any other component inside it.
The basic rule is not to run the controller with any of its parts removed.
When the user is using a word processor or personal computer from the power outlet of
the same line, take necessary steps to prevent the circuit breaker from opening due to
overloads.
Keep all disassembled parts in good order and keep tools under control so that none will
be lost or damaged.

1-2.

Reading the Text

If a component (except fuses) on a PWB or any other functional unit is defective, the text
only instructs you to replace the whole PWB or functional unit and does not give troubleshooting procedures applicable within the defective unit.
All troubleshooting procedures contained herein assume that there are no breaks in the
harnesses and cords and all connectors are plugged into the right positions.
The text does not contain the removal procedures of covers and parts. See DIS/REASSEMBLY of the Service Manual for copier.
The procedures preclude possible malfunctions due to noise and other network problems.

1-3.

Network Problems

Any problem that occurs in conjunction with the operation of the controller over a network
should be directed to the network administrator for check and repair. The servicemen
should never attempt to make network-related settings or repair network-related problems.
The user should only ask for a check on network-related wiring from the network to the
controller and should never attempt to check it out him/herself.

T-1

2.

ERROR CODES

(1)

Machine without Fax Function

Code

Name

H2

Size error

H3

Tray full

The capacity of the Exit Tray has been exceeded.

When the Job Tray (option) is mounted

H4

No good paper
size

No good paper size is found when Auto Paper is specified.

H5

Incorrect paper
size

There is a mismatch of paper size between the printer side

and the driver side.

H6

Media type error

The media type is wrong.

Firmware downdL Err

load error
(2)

Description
The size of the paper fed out as printed pages does not match
the paper size

Firmware downloading fails.

Machine with Fax Function

Display
PAPER SIZE ERROR

Name
Size error

UPPER TRAY FULL

Paper tray full

NO SUITABLE PAPER

No good paper size

INCORRECT PAPER SIZE

Incorrect paper size

MEDIA TYPE ERROR

Media type error

PCL6 DOWNLOAD ERROR

Firmware download error

See (1) Machine without Fax Function for the description of each error.

T-2

3.

TROUBLESHOOTING PROCEDURES

The basic repair procedure applicable to the controller is to replace the defective PWB or
other functional unit with a new one.

3-1.

Printing is not Possible via Parallel Port

Step

Check

Result

Check the printer cable for proper

connection.

NG

Reconnect cable and turn ON the

machine again.

OK

Go to step 2.

Check the connection between

the PWB-C and Printer Controller
Board.

NG

Reconnect and turn ON the machine

again.

OK

Change the Printer Controller Board.

3-2.
Step

Action

Printing is not Possible via Network

Result

Action

Check the cable and connector

on the KN-305 Board for proper
connection.

NG

Reconnect cable and connector and turn

ON the machine again.

OK

Go to step 2.

Check correct printing through

parallel port.

NG

Perform troubleshooting procedures of

3-1. Printing is not Possible via Parallel
Port.

OK

Change the KN-305 Board.

3-3.

Check

Malfunction Code

C133B: Communication failure

When a malfunction occurs, reset the malfunction on the machine side. If it does not
eliminate the problem, perform the following procedures.
Step

Check

Result

Check the printer cable for proper

connection.

NG

Reconnect cable and turn ON the

machine again.

OK

Go to step 2.

Check the connection between

the PWB-C and Printer Controller
Board.

NG

Reconnect and turn ON the machine

again.

OK

Change the Printer Controller Board.

Change PWB-C.

T-3

Action

T-4