BI Notes For Professional

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION
Universiti Malaysia PAHANG
UNIT 1
Job Search Skills
1 JOB SEARCH SKILLS

TOPIC OUTLINE
Week 1: 1st Meeting
1.1 Introduction to The Course
i. Ice-breaking
ii. Course Outline
Week 1: 2nd Meeting
1.2 Introduction to Job Search
1.2.1. Job Hunting Strategies
Prepared by
Week 2: 1st Meeting

1.3 Preparing for Employment
1.3.1 Researching Employers
Assoc. Prof.Dr.Ainol
Haryati Ibrahim
1.4 Mini Project Presentation Briefing

1.4.1 Employer Profiling
Week 2: 2nd Meeting
1.4.2 Presentation Skills A Quick Review
Week 3: 1st Meeting
1.5
Preparing Employment Documents
1.5.1 Resume
i. Types of resume
ii. Formats of resume
iii. Language for resume
Week 3: 2nd Meeting
1.5.1 Resume
iv. Drafting a resume editing a resume
Week 4: 1st Meeting
1.5.2 Cover letter
i. Introduction to cover letter
ii. Drafting a cover letter
iii. Editing a cover letter
nd
Week 4: 2 Meeting
1.5.2 Cover letter
iv. Editing a cover letter
Assessment 1: Writing a cover letter (10%)
Week 5: 1st and 2nd Meetings
Assessment 2: Presentation of mini-project (20%)
Dr.Zuraina Ali
Assoc. Prof.Dr.Ainol
Haryati Ibrahim
Week 6: 1st Meeting

1.6 Preparing for and Attending a Job Interview
1.6.1 Effective language for interviews
1.6.2 Frequently asked interview questions and answering tips
Week 6: 2nd Meeting
STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN
Mdm. Ezihaslinda
Ngah

UNIT 1
Job Search Skills
1.6.3 The dos and donts in attending job interviews*video clips

1.6.4 The dos and donts for interviewers and interviewees
Week 7: 1st Meeting
1.6.5 Role-play mock-job interview
Week 7: 2nd Meeting
1.6.6.Post-interview Communication
Mdm. Ezihaslinda
Ngah
Week 8: 1st and 2nd Meetings

Assessment 3: Mock-job interview (20%)
By the end of this unit, students will be able to:

- demonstrate the ability to use a range of methods to search for employment opportunities
and identify possible sources of support
- read job requirements and skills in job searching
- write a resume using the format instructed by the lecturer
- write a cover letter according to the format taught
- use effective language for interviews
- understand the dos and donts in attending job interviews
- understand the dos and donts for interviewers and interviewees

WEEK 1
1st
UNIT 1
Job Search Skills
Meeting
INTRODUCTION TO THE COURSE
Course outline
Weekly schedule
Assessments
General dos and donts
Activity 1
Introduce students to different ways of presenting him/herself (in an outside the box style so that
he/she will be remembered). Each person should only be allocated 1 2 minutes.
Example:
What would they say?
Introduce yourself through your friends point of view
Activity 2
In an interview, the most difficult question is Tell us something about yourself. The following
YouTube videos give some sample answers to the question. Discuss with the students the difference
between talking about him/herself in the ice-breaking activities, and talking about him/herself in an
interview.
Toughest Interview Questions: #1 Tell Me About Yourself

http://www.youtube.com/watch?v=7OEZSfdn6Jc
Answering the Tell Me About Yourself Question (Red Inc)

http://www.youtube.com/watch?v=kM79DIxKMMM&feature=related
Tell me something about yourself (JobStreet.com)

http://www.youtube.com/watch?v=4OjDRKguXj8&feature=related

UNIT 1
Job Search Skills
WEEK 1 2nd Meeting
INTRODUCTION TO JOB SEARCH

Searching for a new job is hard work. In fact, it can be the toughest job you will ever have. The key
to job search success is to treat the entire process like a business. Therefore, think of yourself as being
in the job-hunting business.
To stand head and shoulders above the rest of the job-seeking crowd, it is important to lay out an
effective strategy. By defining what you want and need, you are on your way to getting it. Jump-start
your search with these helpful job-hunting strategies.
Job Hunting Strategies

1. Know Thyself
Begin your job search by taking a thorough inventory of your interests, skills, accomplishments,
experience, goals, and values. Make a detailed list. The key to a successful job search is to recognise
what makes you a unique candidate and to communicate this effectively to a prospective employer,
both verbally and in writing.
INTERESTS Interests, quite simply, are the things you enjoy. They include the mental and physical
activities that you find stimulating. Do you like working with data, or get your energy from working
on a team? Some of these interests can be reflected in your hobbies and social activities. Most people
find that job satisfaction is linked to interest in the activities they perform.
VALUES What is most important to you are there inherent values which you build your life upon
that you would like to have incorporated into your work and work environment? Pursuing work that
is congruent with your values can also provide work satisfaction.
NEEDS What are your basic requirements that must be met? Salary, geographic location, flexible
work hours, commuting time are all factors which should be considered when reviewing any career
transition.
SKILLS What are your key abilities, talents and strengths? Organisational skills, communication
skills, writing and problem-solving are all highly desirable skills. Many of you have technical skills
which are invaluable in your fields. Reviewing your accomplishments to determine what skills were
critical in assisting your success is a necessary step in understanding what skills you should market
in your search for a new opportunity.
PERSONALITY The importance of fit in a particular position or organisation cannot be
underestimated. When evaluating your next organisation or team with whom you will work, be sure
to evaluate how it fits you since they will be evaluating your fit also. Personality qualities such as
how you make a decision, as well as what energises you can all vary among individuals and can lead
to satisfaction in different working arenas.

UNIT 1
Job Search Skills
2. Aim for the Right Target

Try to match your skills, interests, and values with the right career choice. For example, if one of
your goals is to get a higher salary, do not focus on career paths that traditionally pay low salaries.
Conduct research on various fields and local companies within those fields. Learn about different
businesses that interest you, and target those that are more likely to have open positions. An
employer would prefer to hire an applicant who indicates a strong interest in an occupation, rather
than someone who has no clear focus. The perception is that the well-researched applicant is more
enthusiastic and interested in the opportunity.
3. Do Some Investigating
In general, the job market has two segments: the visible job market and the hidden job market.
a) The Visible Job Market
This segment includes all job opportunities that are posted via various media. In this context,
YOU, the candidate, make contact with the employer as a result of a job opening that is
advertised in some manner. Examples of some media include:
Newspaper advertisements
Internet job posting sites
Company postings (online / in-house)
Advertisements in publications
Private employment agencies
Bulletin boards
Union postings
Help Wanted signs
Social media LinkedIn / Facebook / Twitter (The POWER of SOCIAL MEDIA :
today 80% of employers use some form (Facebook/LinkedIn etc.) of social media to
screen or recruit candidates)
Associations postings
b) The Hidden Job Market

These are positions that are not advertised or posted. Locating jobs in this market requires
creating a list of potential employers and getting in contact with them in some manner. This
is because many job openings exist only in the minds of directors, vice presidents, and other
company bigwigs, long before the job is finally advertised to the public. If you can present
yourself as the perfect candidate at this early stage, an employer may offer you employment,
without looking elsewhere.

UNIT 1
Job Search Skills
Visible Job Market vs Hidden Job Market
According to a report by the University of Manitoba, 90% of job seekers apply for the 20%
of jobs available in the visible job market. However, only 10% of job seekers apply for the
80% of jobs available in the hidden job market. Thus, do not wait around for opportunity to
come knocking on your door. It is important to get through the door before your competition.
The following are some of the ways you could approach employers in the hidden job market:
Cold calls
The term cold call refers to the method of job search that occurs when job seekers go
directly to an employer to meet them in person.
Ask to speak to the employer directly, be polite and persistent
Introduce yourself personally to the employer
State your education, related skills, experience, show interest, ask about opportunities
Ask if they have time to meet with you
Gives employer chance to match name and face to your resume
You are able to market your skills directly to the employer and find out about potential
openings
Phone calls
The telephone approach can also be an effective way of contacting employer because you
get a chance to speak to employers directly.
Determine who is the person in charge of hiring and phone them (try to get this
information through the companys internet site, directories or associations before you
phone the company)
Give them information about your skills
Develop a script to help you remember important points
Prepare for various potential scenarios: e.g. Not a good time to call
Try to set up an appointment to meet with them
Sending E-mails
In today's job market, e-mails have become an important tool in the job search. It is crucial
to make it as easy as possible for the employer to get the relevant information. When
sending e-mails to employers, it is important to consider the following:
Address the email to a specific person
Mention your education, skills and experience as they relate to the position youre
interested in
Unless an attachment is requested, always send the text version of your cover letter and
resume in the body of the e-mail as some employers do not open attachments due to fear
of viruses

UNIT 1
Job Search Skills
If you include your resume as an attachment, ensure it is in a format the employer can
read. You can always ask if they scan resumes or offer to attach your resume as a MS
Word document/PDF
Send only one e-mail message with both the cover letter and the resume included as one
document
Use the job title or reference number in the subject line of the message
Don't forget to proof-read!
4. Work the Network

Networking is the process of building relationships. These relationships become most effective when
you are strategic in the network you choose to develop, you put effort into maintaining them and the
benefits are reciprocal for all the parties involved. Networking should be at the centre of your job
search strategy. Get the word out to friends and relatives that you are actively looking for a job, and
ask them to keep their eyes and ears open for any opportunities. Also, expand your network and join
professional organisations, sign up for job search newsletters and e-mail blasts, contact former
professors and classmates, and participate in online discussion boards. In other words, some of the
people you could include in your networking list are:
Relatives & family friends (and their friends!)

Acquaintances & friends
Co-workers & former co-workers
Neighbours (current & past)
Teachers & professors
Previous employers or those to whom you are applying
Teammates from your athletic/sport teams
Classmates or other students
People from your community groups
People with whom you volunteer
Business people (e.g. bank manager, insurance agent)
Professionals within your desired field
Members of professional organisation(s)
Politicians
Chamber of Commerce staff
Networking Tips: How to establish and maintain contact

a. Dont be afraid to reach out. If the thought of contacting someone you do not know for
career advice is daunting, you can take on the role of a reporter and liken the experience to an
interview to gain information. A good strategy is to engage the contact in talking about
themselves and their experiences. Most people enjoy talking about themselves, and you can
use that as a springboard for any advice they may have for you and referrals to more contacts.
If you are courteous in your communication, there is no harm done in making the effort to
contact someone.
b. Use your first communication to introduce yourself and establish common interest. Tell
the person where you found them, a brief introduction of yourself, and what in particular
interests you about their background, position, or organisation. Be as specific as possible
about what kind of help you might like: more information about a career in R&D, types of
entry-level positions that would lead to curatorial work, skills needed for a successful career
in environmental consulting, job resources for a particular geographic area. Emphasise that

c.
d.
e.
f.
g.
UNIT 1
Job Search Skills
you are looking for information about career options; do not ask them directly for help in
finding jobs. Do not send your resume in this first communication.
Be patient yet persistent. As you know, working professionals have demanding schedules
and may not have the time to respond to your email or phone call immediately. If you do not
get a response after two weeks, make contact again reiterating your original contact
information and asking if it is preferable to make contact at another time.
Try to arrange an in-person meeting if possible. Interviewing people at their place of work
allows you to get an inside view of the working environment. Dress appropriately, arrive on
time, and be professional. Bring one or two copies of your resume, just to be prepared.
Write out questions to ask and be considerate of your contacts time. Before you speak
with anyone, you need to define what you would like to know. Try to determine what
questions to ask so that youll be able to use your time wisely. Do some research on your
contacts place of work so that you do not waste time asking questions you could have found
out on a website.
Ask for additional people you can contact and continue to talk to people. At some point
in your conversation with a contact, you will want to ask specifically if they can think of 1-2
people you could speak to further about ___. Ask permission to use your contact's name when
contacting these new people. You will want to continue researching careers and options, since
no one person is an authority on their careers. It is up to you what you do with a contacts
advice, but if you are given names or resources, try to follow up with these as soon as possible.
Send a thank-you note and keep track of your contacts. A personalised thank-you note
goes a long way in ensuring that a person stays one of your contacts. Along the way let your
contacts know about your progress, particularly if your progress is due to something theyve
recommended. You may be colleagues with this person in the future or be in a position to help
them at some point, so it will be to your advantage to stay in touch. You may want to use
LinkedIn or another professional networking site to help you manage your contacts.
5. Get Professional Help

Employment agencies can be an excellent resource for job leads, and they come in all shapes, sizes,
and price ranges. Some specialise in very specific occupational areas, and many often have exclusive
arrangements with large companies. If you are interested in the services of an agency, investigate it
carefully. Determine what the agency will do for you and how much it will cost.
6. Be Temporarily Flexible
Temporary jobs are a great way to learn skills, gain experience, and earn money while looking for a
permanent position. They are also a way to prove your worth and be first in line when a full-time
position opens up.
7. Say It Clearly
When sending out rsums, catch prospective employers' attention with a brief and concise cover
letter that clearly spells out how your qualifications match the job requirements. Connect the dots for
the reader, and make it obvious why you are the perfect candidate for the job.
8. Keep Careful Records
Keeping track of the progress of your job search is important. Maintain a detailed record of all the
jobs you have applied to, including communications, interviews, referrals, and follow-up actions.

UNIT 1
Job Search Skills
This will help you build a network of valuable contacts both for your current job search and for any
future ones.
Some tips:
Let your contacts know how you are progressing or if you find a job.
If you add something to your job search portfolio (e.g. completion of a certificate course,
updated resume), use this as an opportunity to re-connect with a previous contact person.
Be sure to thank everyone who helped you.
Be brief and sincere when speaking to your contacts.
9. Be Persistent
Job searching is difficult, and there are times when you will be discouraged. Just keep in mind that
everyone has been through the same grind at one point. Try to keep a positive attitude, and look at
your job hunt as an exciting challenge. Continuing to maintain a positive attitude about your job
search will make a positive impression with employers, and will most likely produce positive results.
Activity 1
Self-Profiling Activity
Using the table given below as a guide, develop your own Self-Profile.
CHARACTERISTICS
WHAT I HAVE TO OFFER
Interests
Values
Needs
Skills
Personality

WEEK 2
1st
UNIT 1
Job Search Skills
Meeting
PREPARING FOR EMPLOYMENT

Researching Employers
As you start your job search, you may find that you need to identify several employers to which you
would like to apply. Once youve found these organisations, you will also need to research them
thoroughly in order to write a tailored cover letter, prepare for an interview, or make a decision on
offers. Below are suggestions for how to go about finding the information you need:
Identifying New Employers

1. Narrow your search. Look to employers in a particular geographic region or subspecialty. An old-fashioned Internet search is a good place to start, too.
2. Get ideas from alumni. You can ask alumni directly, or scan the Alumni Network.
3. Read the news/journals for that industry. Take note of those organisations that are making
headlines, for better or worse. You can also look through member directories of professional
associations and read their newsletters.
Researching Specific Employers

1. Start with the organisations website. It is obvious, but worth mentioning as it is an
absolute must.
2. Attend recruiting events. These include information sessions, meet-and-greet events, and
open houses. Not only is it a chance for you to make an impression on the employer, you
will also get a feel for what an organisation is like.
3. Talk to people who work there. Look up alumni who are current employees, or contact
someone directly in the department you are interested in to see if they are willing to talk with
you about the organisation (this is best done before you apply for a position). You may want
to talk with other contacts, such as professors, coaches, neighbours, etc., to see if they know
anyone who has worked there.
Questions to Consider
As you do your research, keep questions like these in mind:
1.
2.
3.
4.
5.
6.
7.
8.
What are the mission and goals of the organisation?

How long has it been around?
What are its products and services?
Who are its clients and competitors?
How large is the organisation and how is it structured?
Where are its various offices located?
Does it have international offices or partners?
What does the website/other publications/employers suggest about the culture of the
organisation?
9. What are the new projects/initiatives planned for the next few years?
10

UNIT 1
Job Search Skills
Some Pointers on the Use of Social Media

1. Not every social networking and job search site will be appropriate or work for you, and they
might not even be applicable to be used in every job search. Nonetheless, they can be effective
tools for you in your job search and can help give you a competitive advantage.
2. One key thing to keep in mind is that even though YOU may not use social media as a
means to job search, EMPLOYERS DO! For example, some employers seek out candidates
on social media sites, such as LinkedIn, so having a LinkedIn profile could give you a
competitive advantage and market your skills to employers that are engaged in that arena.
3. Many employers screen candidates based on their social media usage, so ask yourself: What
does my social media footprint say about me? For example, what pictures did you post on
Facebook last night?
4. Facebook: A social media networking website started in 2004 that currently has 500 million
active users (as of July 2010), 7 million of which are from Canada (2007). Users add people
as friends, send messages, post pictures and messages on walls, and update their personal
profiles to notify their friends about the changes. Implications for Job Seekers:
Many companies have recruiting pages on Facebook - You can search to find
jobs/industries/company that you are interested in.
Most commonly searched social media tool by employers. Thus you may want to start to
un-tag yourself in all of those photos and watch your status and wall posts.
You can join or start networks (groups) and invite key players to your group or become a
fan of a company and engage them in conversation in other words, NETWORK via
Facebook.
5. LinkedIn: An international social networking site used for professional networking, with
more than 75 million users worldwide spanning more than 200 countries and territories.
Registered users can create an online profile (similar to a resume) and connect with other
people (like adding a friend on Facebook) by invitation. Implications for Job Seekers:
These connections can help build and maintain a network of contacts that can be used as
an introduction to a powerful business contact your contacts can even recommend
you, and all the action is tracked on your profile.
Site can be used to find jobs, people, and opportunities recommended by someone in your
contact network or find hiring managers for an organisation you are interested in.
Employers can list jobs and search for potential candidates who meet their needs.
Users can search and bookmark jobs that they would like to apply for (Job Board).
Users can follow different companies and get notifications from them.
Very powerful and professional network, often used by recruiters and companies.
6. YouTube: A video-sharing website where users can upload, share, distribute and view videos.
Most of the videos posted on YouTube are from individuals, but some companies use it as
well. Implications for Job Seekers:
You could create a personal marketing campaign, or video resume.
You can record and upload presentations as evidence or samples or your work or skill in
a particular area this could be included as a link from your Facebook or LinkedIn
profile or inserted on your personal website or blog.
7. Twitter: A social networking and micro-blogging service where users can send and read
others short messages (up to 140 characters long) called tweets. The messages a user sends
appear on his/her profile. Users can also follow other people or companies by subscription,
and therefore receive their list of tweets as well. Implications for Job Seekers:
11

UNIT 1
Job Search Skills
Can follow anyone (individuals, companies) easily, so you can increase your contacts
but be careful what you tweet about.
Follow the companies you would like to work for know what they are tweeting about
so you are as knowledgeable as possible about what is going on in their organisation.
This is much more up-to-date than watching the news or reading the newspaper.
Tweeting is an easy and inexpensive way to get the word out that you are looking for a
job or contact person in a specific industry or organisation.
Bear in mind that some employers and recruiters are tweeting job opportunities.
8. Blogs: An online message board, forum and storybook all rolled into one! Users can create a
blog to demonstrate their expertise in an area and engage in online discussion with others, or
read and comment on company and industry blogs. An example of a free host where you can
easily publish a blog is Wordpress. Implications for Job Seekers:
Can showcase your knowledge to an employer on a particular subject.
Can create a network of people who share your similar interest or passion on a topic
but be careful that all posts remain professional, uncontroversial and are never offensive
to any individual or group of people.
Can showcase samples of your work (e.g. Writing samples, if you are looking to
become a Writer) or presentations that you have delivered to demonstrate your skills.
Can include videos, for example a video resume, to highlight your skills to a potential
employer.
9. Websites: Users can create their own personal website to market their skills to specific
employers or industries or even for a specific job of interest to them. Implications for job
seekers:
Can showcase samples of your work (e.g. writing samples, if you are looking to become
a writer or presentations that you have delivered to demonstrate your skills).
Can include videos, for example a video resume, to highlight your skills to a potential
employer.
10. E-portfolios: An online and in-depth representation of your skills and experience much
more than just a resume and cover letter. They should include a (n): Career Goals,
Professional Philosophy, Traditional Resume, Scannable/Text-Based Resume,
Demonstrations of Skills and Abilities, List of Accomplishments, Samples of Your Work,
Research/Publication/Reports, Testimonials and Letters of Recommendations, Awards and
Honours, Conferences and Workshops, Transcripts/Degrees/Licenses/Certifications,
Professional Development Activities, Volunteering/Community Service. Implications for
Job Seekers:
An online portfolio or e-portfolio can be used to create initial interest to attract an
employer, or during/after an interview to illustrate your skills in a concrete way.
Can include samples of work and accomplishments, which give the employer concrete
proof of your skills and abilities.
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UNIT 1
Job Search Skills
MINI PROJECT PRESENTATION BRIEFING

Employer Profiling
Activity 1
Its time to consider some work search requirements in searching for the right job! Working with a
partner, conduct research on two companies by matching them with your:
1. interest (What kind of work do you want etc.)
2. skills/qualifications (what you are best qualified for )
3. needs (Employment benefits offered by the company/ Your basic
requirements that must be met etc.)
4. values and personality (Does the company values and required personality
match with yours etc.
Consider these requirements and decide on the best company to work with.
COMPANY 1
NAME:
COMPANY 2
NAME:
INTEREST
SKILLS
NEEDS
VALUES
PERSONALITY
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UNIT 1
Job Search Skills
WEEK 2 2nd Meeting
Presentation Skills A Quick Review

Activity 2
The following video is a speech by Elijah English, who aims to be the youngest president of the U.S.
He delivered his speech at the 19th Annual Gardere MLK Jr. Oratory Competition on Friday, January
14 2011 in Dallas. In his speech, he said it's "...your attitude not your aptitude that determines your
altitude." This year's topic, addressed the question, "How will you carry forward the legacy of Dr.
Martin Luther King, Jr. in your personal and professional life?"
http://www.youtube.com/watch?v=iiQKnrwujH0
After watching the video, discuss with your partner, and rate the delivery of the presenter based on
the following criteria:
Please circle one option for each item.
5 = Excellent
3 = Average
1 = Needs improvement
DELIVERY
A. Voice projection
B. Clarity of pronunciation & intonation
C. Accuracy & appropriacy of language used
D. Smoothness of delivery
E. Effective eye contact
F.
Appropriate facial expression
G. Effective use of body language
H. Effective use of time
I.
Appropriate attire
5
5
5
5
5
5
5
5
5
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
3
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
1
Additional comments:
___________________________________________________________________________
___________________________________________________________________________
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UNIT 1
Job Search Skills
A. Preparing your oral presentation

First of all,
Think about what you want to achieve:

Do you want to inform your audience, inspire them to think about your topic, or
convince them of a particular point of view?
Think about your audience:
What background knowledge do they have about your topic? Do they have any
particular interests? How are you going to involve them in your presentation?
Then
Brainstorm your topic and write a rough outline.

Research your topic. Do not get carried away - remember you have a limited time for
your presentation.
Organise your material and write a draft - think about the length of time you have to
talk.
Summarise your draft into points to write on slides and/or cards.
Plan and prepare your visual aids.
Rehearse your presentation and get its length right. Ask a friend to listen and time you.
B. Organising the content

Introduction (may be written last)
Capture your listeners attention: Begin with a question, a funny story, a startling
comment, or anything that will make them think.
State your purpose; for example:
Im going to talk about...
This morning I want to explain
Present an outline of your talk; for example:
I will concentrate on the following points: First of allThen
This will lead to And finally
The Body
Present your main points one by one in logical order.

Pause at the end of each point (give people time to take notes, or time to think about
what you are saying).
Make it absolutely clear when you move to another point. Use transitional signals, for
example:
The next point is that ...
OK, now I am going to talk about ...
Right. Now I'd like to explain ...
Of course, we must not forget that ...
However, it's important to realise that...
Use clear examples to illustrate your points.
Use visual aids to make your presentation more interesting.
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UNIT 1
Job Search Skills
The Conclusion
It is very important to leave your audience with a clear summary of everything you have
covered.
It is also important not to let the talk just fizzle out. Make it obvious that you have
reached the end of the presentation.
Summarise the main points again, using phrases like:
To sum up...
So, in conclusion...
OK, to recap the main points
Restate the purpose of your talk, and say that you have achieved your aim:
I think you can now see that...
My intention was ..., and it should now be clear that ...
Thank the audience, and invite questions (if time permits):
Thank you. Are there any questions?
C. Delivering your presentation
Talk to your audience - do not read to them!

A presentation is not the same as an essay.
If you read out your presentation as if it were an essay, your audience will probably
understand very little and will lose concentration quickly.
So use notes, cue cards or overheads as prompts, and speak to the audience. Include
everyone by looking at them and maintaining eye-contact (but don't stare or glare at
people).
Watch your language!
Keep it simple. The aim is to communicate, not to show off your vocabulary.
Emphasise the key pointsand make sure people realise which are the key points.
Repeat them using different phrasing.
Check the pronunciation of difficult, unusual, or foreign words beforehand.
Use your voice to communicate clearly
Speak loudly enough for everyone in the room to hear you.

This may feel uncomfortably loud at first, but if the audience cannot hear you, they will
not listen.
Speak slowly and clearly.
Do not rush! Speaking fast does not make you seem smarter - it will only make it harder
for other people to understand you.
Key words are important. Speak them out slowly and loudly.
Vary your voice quality. If you always use the same volume and pitch (for example, all
loud, or all soft, or in a monotone) your audience will switch off.
When you begin a new point, use a higher pitch and volume.
Slow down for key points.
Use pausesdo not be afraid of short periods of silence. (They give you a chance to
gather your thoughts, and your audience a chance to think.)
16

UNIT 1
Job Search Skills
Use your body to communicate
Stand straight and comfortably. Do not slouch or shuffle about.

Hold your head up. Look around and make eye-contact with people in the audience. Do
not just address the lecturer! Do not stare at a point on the carpet or the wall. If you do
not include the audience, they will not listen to you.
Make frequent eye contact with the audience. Really look at the audience as you talk to
them. Engaging them directly with your eyes transfers a bit of your energy to them and
keeps them focused on your content. Making eye contact says that you are in charge of
the room and for a presentation thatis what you want.
When you are talking to your friends, you naturally use your hands, your facial
expression, and your body to add to your communication. Do it in your presentation as
well. It will make things far more interesting for the audience.
Dress neatly and appropriately. The rule of thumb is to dress one level nicer than the
audience will be dressed. Do not wear a hat of any kind
Do not turn your back on the audience!
Interact with the audience
Be aware of how your audience is reacting.

Are they interested or bored? If they look confused, ask them why.
Stop if necessary and explain a point again.
Check if the audience is still with you:
Does that make sense?
Is that clear?
Be open to questions.
If someone raises a hand, or asks a question in the middle of your talk, answer it. If you
cannot answer it, turn the question back out to the audience and let someone else answer
it! Questions are good. They show that the audience is listening with interest. They
should not be regarded as an attack on you, but as a collaborative search for deeper
understanding.
Be ready to get the discussion going after your presentation. Just in case nobody has
anything to say, have some provocative questions or points for discussion ready to ask
the group.
D. Using visual aids

It is very helpful to use visual aids in your presentation, as they help people to understand.
People learn visually as well as orally. Particularly if your accent is different from your
audience's accent, it can be very helpful to let them see your keywords.
PowerPoint
You can use PowerPoint software to produce very professional overheads, or to make a
computer-based presentation.
Avoid the tendency to speak to the screen instead of to the audience. Be so familiar
with your visual aids that the only reason you look at them is to point something out.
Remember that PowerPoint may look great, but if the technology goes wrong you may
be very embarrassed. Be prepared for possible eventualities.
Rule of thumb: For an 8-10 minute talk, use no more than 10 slides
Sometimes students are tempted to spend more time on producing PowerPoint graphics
than on the actual talk. Rememberif your talk is poor, no amount of fancy graphics
will save it!
17

UNIT 1
Job Search Skills
Handouts
Handouts are a great idea. Think about whether you want to distribute them before or after
your presentation. It is a good idea to include your references on a handout, so that the
audience can follow up on them later. You could also include some follow-up questions for
discussion.
Using the whiteboard (or blackboard)
If possible, put your information on the whiteboard/blackboard before the talk begins,
otherwise you will have to turn your back on the audience and break your eye contact with
them, which is never a good idea. Writing on a board is also time-consuming. Use
alternative visual aids wherever possible.
If you really must use a whiteboard, come prepared with the right pens (use pens clearly
marked 'Whiteboard Marker' don't use anything else) and write in large neat writing, so
that the audience can read it.
Checking out the facilities
Whenever possible, check the facilities of the room where you are going to deliver your talk.
Does the overhead processor work? How does it turn on and off? Where is the plug for the
computer? Is there a whiteboard, or is it a blackboard? If a blackboard, is chalk provided?
E. Dealing with nervousness
The first few times you make a presentation, you will be nervous. That is quite a good
thinga bit of adrenalin often helps you to perform well.
However, to make sure that your nervousness does not become a problem, here are some
things to consider:
Smile! Your audience will react warmly to you if you smile and at least look relaxed.
Treat your audience like friends.
Breathe deeply. It will calm you down and help to control the slight shaking that you
might get in your hands and your voice.
Be well-prepared. Practice giving your talk.
Be organised. If you are well organised, your task will be easier. If your slides are out of
order, or your notes are disorganised, you may get flustered.
Slow down! When people are nervous, they tend to get confused easily. So your mind
may start to race, and you may feel panicky. Make use of pauses: force yourself to stop
at the end of a sentence, take a breath, and think before you continue.
Remember: The way you perform is the way your audience will feel. Giving an oral
presentation is a performance - you have to be like an actor. If you act the part of
someone enjoying themselves and feeling confident, you will not only communicate
these positive feelings to the audience, you will feel much better, too.
Accomplished public speakers feel nervous before and even during a talk. The skill
comes in not communicating your nervousness, and in not letting it take over from the
presentation. Over time, you will feel less nervous, and well able to control your
nervousness.
18

WEEK 3
1st
UNIT 1
Job Search Skills
Meeting
PREPARING EMPLOYMENT DOCUMENTS

Resume
Several types of resumes are commonly used when applying for job openings. Depending on your
personal circumstances, choose a chronological, a functional, combination, or a targeted resume.
a) Chronological Resume
A chronological resume starts by listing your work history, with the most recent position listed first.
Employers typically prefer this type of resume because it is easy to see what jobs you have held and
when you have worked at them. This type of resume works well for job seekers with a strong, solid
work history.
19

UNIT 1
Job Search Skills
b) Functional Resume
A functional resume focuses on your skills and experience, rather than on your chronological work
history. It is used most often by people who are changing careers or who have gaps in their
employment history.
Mohd Hafiz Zakaria

Lot 1674, Lorong Haji Aris, Jalan Haji Musran, RantauPanjang, 42100 Klang, Selangor
EDUCATION:
Bachelor of Science in Civil Engineering
UniversitiTeknologi Malaysia
July 2012 September 2015
Overall CGPA: 3.60
Diploma of Science in Civil Engineering
July 2009 - May 2011
Overall CGPA : 3.21
PROFESSIONAL EXPERIENCE:
Technician (Civil Engineering)
Job Specifications:
Draft detailed dimensional drawings
Design layouts for projects
Confer with supervisor to determine project details
Develop plans and estimate costs for installation of systems
Technical Assistant (Civil Engineering)
Job Specifications:
Perform physical and computer-based tasks to help the engineer design or
complete projects on schedule
Visit construction sites to perform inspections
Perform surveying at proposed work sites
ACADEMIC HONOURS AND SCHOLARSHIPS
Petronas Education Sponsorship for Diploma
Academic Excellence Award (2010)
Deans List 2012-2013
20

UNIT 1
Job Search Skills
c) Combination Resume
A combination resume lists your skills and experience first. Your employment history is listed next.
With this type of resume you can highlight the skills you have that are relevant to the job you are
applying for, and also provide the chronological work history that employers prefer.
James Bass
775 117th Terr. N. #8
St. Petersburg, FL 33716-2502
(727) 578-0191
jbsss@tampabay.rr.com
I am interested in pursuing a career in software development. I consider myself a fast learner
and a team player. I feel that I can make a contribution to any Implementation Services
department.
Computer Experience
Machines: IBM PC compatibles, Rockwell ACD, Macintosh
Languages: VBA, BASIC, Turbo Pascal, DB/c, Turbo C, COBOL
Experience:
2010 to Present
Med Resorts International, Clearwater, FL
Systems Developer
Responsible for migration of extensive filePro database to MS Access
Troubleshoot and maintain existing MS Access database
2007 to 2010
Lasergate Systems, Clearwater, FL
Support Engineer
Troubleshoot and debug minor program bugs.
Modify existing programs with enhancements.
Implement fixes and enhancements
Previous positions:
Help Desk Operator II
Assistant Data Systems Analyst
Telecommunications Systems Operator
Customer Service Phone Monitor Trainer
Education
St. Petersburg Jr. College, St. Petersburg, FL
1986 to 1994
Major: A.S. Computer Programming and Analysis
GPA: 3.70
21

UNIT 1
Job Search Skills
d) Targeted Resume
A targeted resume is a resume that is customised so that it specifically highlights the experience and
skills you have that are relevant to the job you are applying for. It definitely takes more work to
write a targeted resume than to just click to apply with your existing resume.
22

UNIT 1
Job Search Skills
The following resume lists the information you need to include on your resume.
1. Contact Information
The first section of your resume should include information on how the employer can contact
you.
First Last Name
Street Address
City,
State, Zip
Phone (Mobile/Home)
Email Address
2. Objective (optional)
What do you want to do? If you include this section it should be a sentence or two about your
employment goals. A customised objective that describes why you are the perfect candidate for
the job can help your resume stand out from the competition.
3. Career Highlights / Qualifications (optional)
A customised section of your resume that lists key achievements, skills, traits, and experience
relevant to the position for which you are applying can serve dual purposes. It highlights your
relevant experience and lets the prospective employer know that you have taken the time to
create a resume that shows how you are qualified for the job.
4. Experience
This section of your resume includes your work history. List the companies you worked for,
dates of employment, the positions you held and a bulleted list of responsibilities and
achievements.
Company #1
City, State
Dates Worked
Job Title
Responsibilities / Achievements
Company #2
City, State
Dates Worked
Job Title
Responsibilities / Achievements
5. Education
In the education section of your resume, list the colleges you attended, the degrees you attained,
and any special awards and honours you earned.
College, Degree
Awards, Honours
6. Skills
Include skills related to the position / career field that you are applying for i.e. computer skills,
language skills.
7. References available upon request
There is no need to include references on your resume. Rather, have a separate list of references
to give to employers upon request.
Note: In all cases, be sure to personalise and customise your resume so it reflects your skills and
abilities and connects them with the jobs you are applying for.
23

UNIT 1
Job Search Skills
Keywords for resume preparation

Action Words
motivated
organised
originated
participated
performed
planned
pinpointed
programmed
proposed
proved
provided
proficient
actively
accelerated
adapted
administered
analysed
approved
coordinated
conceived
conducted
completed
created
controlled
eliminated
established
evaluated
expanded
expedited
founded
generated
increased
implemented
interpreted
launched
led
active
adaptable
aggressive
alert
ambitious
analytical
attentive
broad-minded
conscientious
consistent
constructive
creative
dependable
Self-descriptive Words
fair
independent
forceful
logical
imaginative
loyal
determined
mature
diplomatic
methodical
disciplined
objective
discrete
optimistic
economical
perceptive
efficient
personable
energetic
pleasant
enterprising
positive
enthusiastic
practical
extrovert
productive
accomplished
acted
adapted
administered
advanced
advised
allocated
analysed
applied
approved
arbitrated
arranged
assisted
responsible
revised
significantly
simplicity
set up
solve
structured
streamlined
successfully
supervised
supported
taught
realistic
reliable
resourceful
respective
self-reliant
sense of humour
sincere
sophisticated
systematic
tactful
talented
will travel
will relocate
More verbs to express responsibilities and tasks performed

attained
blended
brought
built
catalogued
changed
carried out
classified
collaborated
compared
completed
computed
conceived
conducted
upgraded
localised
processed
recommended
maintained
promoted
provided
located
purchased
raised
moderated
merged
reviewed
negotiated
reversed
restored
perceived
replaced
serviced
overcame
repaired
set up
sorted
sparked
solved
24

UNIT 1
Job Search Skills
Activity 1
Circle your answers to complete the CV Quiz

1. A CV should be word-processed and never handwritten
2. A CV can be used for any application
3. Your CV should be laid out in reverse chronological order
4. CVs should always be accompanied by a covering letter
5. You should only include the most important and relevant
information about yourself on your CV
True
True
True
True
True
Perhaps
Perhaps
Perhaps
Perhaps
Perhaps
False
False
False
False
False
Activity 2
Look at sample resumes online using the Sample Resume Websites to get an idea of what a resume
should look and sound like. Discuss in pairs:
1.
2.
3.
4.
What jobs these resumes are prepared for

What categories the resumes include
How the resumes look (e.g. how they are formatted and in what order they list information)
What action words (words and phrases used to describe the specific jobs/duties a person had
or performed while working for a business or an organisation) the resumes use to describe
the tasks completed.
Activity 3
Using the functional resume format write a resume for Engineering Management Trainee Program
based on the advertisement below. Use the RESUME WIZARD in Microsoft Word to help you to
write the resume.
*Using the wizard
1. On the File menu, click New.
2. In the New Document task pane, under Templates, click On my computer.
3. Click the Other Documents tab.
4. Double-click Resume Wizard.
25

UNIT 1
Job Search Skills
Advertised:17-09-15 | Closing Date:16-11-15

Adecco Personnel Sdn Bhd - Johor
Adecco Personnel Sdn Bhd is a subsidiary of the Adecco Group, the world leader
in human resource solutions, with a comprehensive service offering that includes
temporary & contract staffing, outsourcing, permanent recruitment, outplacement
and career services, training and consulting. With 6600 offices in 70 countries and
territories, the company is well positioned to service its client base, be this for
large global clients or small local business partners.
Established here in 1987, Adecco has grown to become one of Malaysia's leading
recruitment and is conveniently located in Kuala Lumpur, Petaling Jaya, Shah Alam,
Johor Bahru, Malacca and Penang to help you source for the right candidate to join
your company or to assist you in finding the right job.
Engineering Management Trainee Program
MYR 2000 - 2300
Johor Bahru (Johor)
Job Responsibilities:
This is a management trainee program for fresh Engineering graduates.Candidates
will go for 1 year management training program working in a different
departments posted to a department that suits his skill and interest that match
with his engineering studies.
Job Requirements:
Candidate must possess at least a Bachelor's Degree in Engineering
(Electrical/Electronic), Engineering (Industrial), Engineering
(Mechatronic/Electromechanical) or equivalent.
Candidates must be able to speak Malay, Tamil or Mandarin and English.

This is permanent position
26

WEEK 3
2nd
UNIT 1
Job Search Skills
Meeting
In attempting to write a resume, write a draft first not a finished resume. That way you can write
freely now and edit later. Here are some tips for getting started in writing your resume.
Begin by assembling the basic sections of your resume. At this point, dont worry about the
order or wording of each section.
As you write, remember that resumes use more concise language than other documents.
Here are some examples:
Instead of saying this
Say this
I suggested new rules for our filing

system.
Established new rules for filing system
I was able to finish everything on time

and under budget.
Completed project on time and under

budget
Use Language for Resume provided in the previous notes.

To show employers what youre capable of, dont forget to include transferable skills and
accomplishments.
Make good use of keywords, integrating information youve gathered in your research.
Dont forget to be specific:
Instead of saying this
Say this
Strong computer skills
Advanced-level skills in Microsoft

Word, PowerPoint, Excel, and Access
Seeking challenging position where I

can use my potential and skills
Position as project coordinator where

strong organisational and time
management skills are essential for
success.
27

UNIT 1
Job Search Skills
Activity 4
Using the template of writing a resume from http://office.microsoft.com/en-us/templates/writerresume-TC006369494.aspx, write your own resume using MS Word for a vacancy you read online/
newspaper. Below is an example of a resume using the template.
[Your Name]
[Street Address], [City, ST ZIP Code]
[phone]
[e-mail]
OBJECTIVE
TO OBTAIN A FULL TIME POSITION AS A CIVIL ENGINEERING
ENGINEER WHICH OFFERS A PROFESSIONAL WORKING

EXPERIENCE FOR A MULTINATIONAL ORGANISATION
EDUCATION
PROFESSIONAL
EXPERIENCE
Bachelor of Civil Engineering with Environmental

Overall CGPA: 3.60
Diploma of Science in Civil Engineering
Overall CGPA: 2.8
Technician (Civil Engineering) Alstom, Wilayah
Persekutuan
Draft detailed dimensional drawings
Design layouts for projects
Confer with supervisor to determine project details
Develop plans and estimate costs for installation of systems
Technical Assistant (Civil Engineering) Proseware, Inc., Long
Beach, CA
Perform physical and computer-based tasks to help the engineer
design or complete projects on schedule
Visit construction sites to perform inspections
Perform surveying at proposed work sites
ACADEMIC
HONOUR
&SCHOLARSHIPS
09/2008
09/ 2012
07/ 2006 05/ 2008
23/02/2012 Present
12/ 04/201131/01/2012
Petronas Education Sponsorship for Diploma

Academic Excellence Award, 2011
Deans List, 2011-2012
COMMUNICATION Bahasa Malaysia Excellent in writing and speaking, English - Good in writing
and speaking, Mandarin/ French/ Japanese/ Spanish Average in writing and
SKILLS
speaking,
COMPUTER
SKILLS
COLLEGE
ACTIVITIES
REFERENCES
WordPerfect Microsoft Word PageMaker Ventura Publisher IBM and

Macintosh System
French Club, Treasurer, 2009-2010

Science Olympiad, Member, 2009-2010
Football player for university tournaments (SUKPA and SUKPA), 2008-2010
Dr. Ahmad bin Mohammad

Deputy Dean Academic & Students Affairs
Contact No: 09-5493365
Dr. Hurul EinbintiMohdFuad
Senior Lecturer/ Academic Advisor
Contact No: 09-5493222
28

UNIT 1
Job Search Skills
Activity 5
Select one job advertisement that you may want to apply. Then, read Language for Resume input.
Discuss what action words or phrases may work for your resume. Compare these words to the items
in your resumes. Discuss ways you could strengthen the action words on your resumes by adding
your own vocabulary.
Activity 6
In groups of three (3), share your resume with peers to receive feedback about your design and content
of your resume. Use Resume Peer Review Guide to do this.
Respond to the questions below as you review your friends resume.
Nos.
1.
2.
3.
4.
5.
Questions you ask

FORMAT
Do you have different sections in your resume as
compared to your friends? List them here.
Remark
What other major sections would you (not)

recommend to your friends?
LANGUAGE USE / ACTION WORDS
What action verbs did your friends have used to
effectively describe their activities?
What action verbs would you suggest to be
changed to strengthen the specific task?
TAILORING TO A JOB POSTING
Did your friends tail the objective section to the
requirement in the job posting?
6.
Did your friends strengthen their objective

section?
7.
Did your friends use action verbs that support the

skills required in the job posting?
29

UNIT 1
Job Search Skills
WEEK 4 1st Meeting
Cover letter
A cover letter is a document sent with your resume to provide additional information on your skills
and experience.
A cover letter typically provides detailed information on why you are qualified for the job you are
applying for. Effective cover letters explain the reasons for your interest in the specific organisation
and identify your most relevant skills or experiences
a)
Hard copy correspondence that are divided into three general types:
b)
The application letter which responds to a known job opening

The prospecting letter which inquires about possible positions
The networking letter which requests information and assistance in your job search
E-mail correspondence
A cover letter comprises several parts: contact information, a salutation, the body of the cover
letter, an appropriate closing, and a signature.
1.
Contact Information
The first section of a written or uploaded cover letter should include your contact
information:
Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email Address
2.
Employer Contact Information

If you have contact information for the employer, list it below your contact information. If
not, leave this section off your cover letter.
3.
Date of writing the cover letter
4.
Cover Letter Salutation

It is important to include an appropriate salutation at the beginning of the cover letter or
message. If you have a contact person for your letter, be sure to include their name in your
letter.
30

UNIT 1
Job Search Skills
5.
Body of Cover Letter

The body of your cover letter lets the employer know what position you are applying for,
why the employer should select you for an interview, and how you will follow-up. This
section of your cover letter should include:
First Paragraph - Why you are writing
Middle Paragraphs - What you have to offer the employer (be specific)
Final Paragraph - How you will follow-up
6.
Cover Letter Closure

When you're writing a cover letter or sending an email message to apply for a job its
important to close your letter in a professional manner.
7.
Cover Letter Signature

What is included in a cover letter signature and the format of your signature depends on
whether you are sending or uploading a cover letter document or using an email message
as your cover letter.
When writing a cover letter or sending an email message, your contact information will vary based
on how you are sending your cover letter.
1.
Your Contact Information

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Email Address
2.
Date
3.
Employer Contact Information

Name
Title
Company
Address
City, State, Zip Code
4.
Email Cover Letter Contact Information
When you send an email cover letter, instead of listing your contact information at the top of
the message include your contact information in your signature.
a) Sample Email Signature
First Name Last Name
Email Address/ Phone and Cell Phone
b) Sample Email Signature With Full Address
First Name Last Name
Street
City, State, Zip
Email Address
Phone
Cell Phone
31

UNIT 1
Job Search Skills
The template of a cover letter includes three main contents or components:1. Opening paragraphThe opening paragraph should include:
a) proper salutation
b) the purpose of applying for the position
c) the details applying for the position
2. Main bodyThe main body paragraph should include:
a) elaboration on your skills for the position
b) your education for the position
c) your experience for the position
d) your training exposure
e) your explanation on how you will be valuable to the company
3. Closing paragraphThe main body paragraph should include:
a) little explanation on your resume
b) your requests for interview with specific contact details (state either address or hand
phone number)
32

WEEK 4
2nd
UNIT 1
Job Search Skills
Meeting
CORRECTNESS
refers to proper grammar, spelling, and punctuation.
involves not just grammatical rules but also proper punctuation and the
use of correct words.
CLARITY
refers mainly to sentences
"Does each sentence communicate the desired point, without
confusion?"
CONCISENESS
refers to the economical use of words.
Concise writing involves the elimination of unnecessary and repetition
The objective is directness.
COHERENCE
refers to the logical flow of ideas
logical movement from one idea to the next.
CONTROL
refers mainly to total organisation
At paragraph level - each paragraph or point in the paragraph clearly
relates to that idea.
On larger scale - all paragraphs relate to the purpose or objective of
writing
a) I am writing to you in response to your advertisement in the Washington Post, dated May 13th,
2015.
b) As you can see from my enclosed resume, my experience and accomplishments match this
positions requirements.
c) I would like to point out......(add text that is most relevant to the position.)
d) During my 5 yrs. with XXX, I initiated extensive improvements that resulted in garnering 30
more clients for the period ending....
e) I would appreciate the opportunity.... to meet with you to discuss my qualifications for your
position, OR,...to speak with you in person.
f) Please accept this letter as an expression of my interest in the position of...
g) A copy of my resume has been enclosed for your review.
h) I believe that my skill-set matches perfectly with your requirements.
i) I possess the right combination of nursing skills to be an asset to your organisation.
j) I would welcome the opportunity to meet with you to discuss my potential contributions to your
company.
k) I look forward....to hearing back from you....OR.....to your reply.
33

UNIT 1
Job Search Skills
Activity 7
The cover letter below is divided into ten parts. Each part has three statements choices.
Circle the letter of the best statement for each part.
6 Lorong Seri Damai

TamanDamai
25000 Kuantan
Pahang
Tel: (609) 5484333
arfah@gmail.com
20 August 2015
Ms.Kamalia Borhan
Human Resource Director
Human Resource Department
UKLS Sdn. Bhd., JalanKewajipan
46040 Petaling Jaya
Selangor
1.
a. Dear Kamalia,
b. Dear Human Resource Director,
c. Dear Ms. Kamalia
2.
a. APPLYING FOR A JOB
b. APPLYING FOR THE POST OF DATABASE DESIGNER
c. Application for the Post of Database Designer
3.
a. Have you found someone yet to work as a database designer?
b. I am writing in response to the job announcement in the paper for a database designer.
c. I am pleased to be able to answer your advertisement for a database designer.
4.
a. As you can see from the enclosed resume, I designed the database for our office.
b. When you look at my resume, you will see that I have the right qualifications for the
job.
c. My two years of work as a database programmer, and my previous years of data entry
experience have given me first-hand knowledge of the skills and challenges that an
organisation faces when trying to design a new database.
34

UNIT 1
Job Search Skills
5.
a. I had an outstanding CGPA in my coursework for my degree.
b. In addition to my practical experience, my academic work has given me the theoretical
background in order for me to be able to apply my experience effectively.
c. I also have an associate degree in information technology.
6.
a. My experience, education, and ability to work effectively with others will help me
contribute to your organisation.
b. I have always wanted to work at your company.
c. In addition to these qualifications, my recommendations will attest to my strong
interpersonal skills.
7.
a. I would appreciate having the opportunity to meet with you to find out the specific
needs at UKLS Sdn. Bhd.
b. I would be happy to talk with you about my background.
c. It would be my great pleasure to have the opportunity to have an interview for this
position.
8.
a. I will telephone your office on Monday about the possibility of an interview.
b. I hope to hear from you soon about an interview.
c. Please call me to let me know when I can come in for an interview.
9.
a. Yours forever
b. Yours sincerely
c. Best regards
Nina
10.
a. Nina Sulaiman
b. Nina
c. (NINA SULAIMAN)
Activity 8
Good verbs can go a long way towards giving your accomplishments. Incorporate some of these
powerful action verbs to make your cover letter more appealing
http://www.students.ubc.ca/careers/index.cfm?LinkServID=5BCAD8B9-C295-9743FD54DD95EF1CF4F5&showMeta=0
35

WEEK 6
1st
UNIT 1
Job Search Skills
Meeting
PREPARING FOR AND ATTENDING A JOB INTERVIEW
Activity 1
Which of the following images reflect positive images for attending an interview?
Why? Why not?
A
36

UNIT 1
Job Search Skills
Activity 2
Speed Talk
1.
2.
3.
4.
5.
6.
7.
8.
Think of a question like How best do you describe yourself?

Get into pairs and line up in two rows.
Turn to face each other and take a step backward.
Using the question you have prepared, ask the person facing you.
You will be given 30 seconds per Q&A session.
When your 30 second is up, the answer row will swap places while question row stays put.
This continues until everyone has answered your question.
Now, the row that answers will ask the question that they have prepared.
Now, imagine that you are in an interview session. You will be answering and responding to
questions pertaining to employment. Usually the first question is a general question and very likely
is all about you and your background. Compose your questions with reference to job interview
situations. Then follow the steps (1-8) again for Speed Talk activity.
The following is a sample of Frequently Asked Questions (FAQs) and answer guide for your
reference during the activity.
FAQs
Describe yourself/family/educational
or working background/employment
history
What do you know about our

company?
Why do you want to work for us?
What can you do for us that someone
else cant?
What do you look for in a job?
Could you describe what you think
this position entails?
Youll supervising people who are
older and have been in the
organisation longer than you, how
will you handle this?
Where do you see yourself in five/ten
years?
Answer Guide
As an ice-breaker and the interviewers
are assessing your social relationships
inside and outside of the workplace. The
best and brightest employee will be
chosen.
You should highlight your main
achievements and provide specific
examples and make yourself outstanding
by unique experiences.
Your answer reflects your true attitude
towards work and whether or not your
perceptions towards the job are realistic.
The response will show your adaptability
with different personality types and how
you handle your colleagues/clients.
To discover you goals and ambitions in
your life. Your goals should illustrate that
they are realistic and achievable.
Note: The FAQs described above can be read further in Nor Ashikin Abdul Azizs , et al., (2007) Interview Success in
Your Pocket.
37

UNIT 1
Job Search Skills
Effective Language for Interviews
Activity 3
Verbal and Non-verbal Communication
How do you develop your communication skills? Read the following text, make your own notes and
answer the questions that follow.
a. Oral communication is the ability to explain and present your ideas in clear English, to
diverse audiences. This includes the ability to tailor your delivery to a given audience, using
appropriate styles and approaches, and an understanding of the importance of non-verbal
cues in oral communication. Oral communication requires the background skills of
presenting, audience awareness, critical listening and body language.
b. Written communication is the ability to write effectively in a range of contexts and for a
variety of different audiences and purposes, with a command of the English language. This
includes the ability to tailor your writing to a given audience, using appropriate styles and
approaches. It also encompasses electronic communication such as SMS, email, discussion
boards, chat rooms and instant messaging. Written communication requires background
skills such as academic writing, revision and editing, critical reading and presentation of
data.
c. Non-verbal communication is the ability to enhance the expression of ideas and concepts
without the use of coherent labels, through the use of body language, gestures, facial
expression and tone of voice, and also the use of pictures, icons and symbols. Non-verbal
communication requires background skills such as audience awareness, personal
presentation and body language.
First, there are many misconceptions about the importance of nonverbal communication in
job interviews. Some wrongly claim that nonverbal communication is more important than
what you say. Our research (and that of other scholars) simply doesn't bear that out. If
someone says the wrong thing - a really negative or bizarre response (as we discussed
yesterday), then the interview is over. Nonverbal cues alone are not likely to lose you the
job, but they can be the deciding factor if your verbal responses are on target.
Second, there is a belief that with body language, there is some sort of magic recipe for
success. You know, smile a lot, or nod your head a lot, and you will get the job. Nonverbal
communication is both more subtle and more complex. Success is about managing your
body language to present an effective nonverbal style.
There are three things that you want to convey nonverbally in a job interview.
38

UNIT 1
Job Search Skills
Poise. Research clearly shows that people with poise - what we call "savoir-faire" - come off
best in job interviews. They appear confident, comfortable, and in charge of themselves.
They are able to control nervous behaviour and appear attentive and "ready to take on the
world." This is why it is important to practice interviewing so that you are able to gain this
sense of confidence and display that confidence and poise nonverbally.
Interest. It is most important that you nonverbally (and verbally) indicate that you are
interested in the job, the company, and the interviewer. No yawning, looking bored, or
looking away. Make eye contact [of course not too much eye contact - it's not a stare-down
contest], be attentive, lean forward slightly.
Expressiveness. Demonstrate high, POSITIVE energy [of course, do not come off as
manic], put some positive emotions into your answers. You should present yourself in a
positive way, nonverbally, including smiling occasionally (but not too much, and do not
smile inappropriately or at the wrong time [Remember, it is not that easy]). Definitely no
scowling, displays of anger etc. [even when you are talking about a detested boss or coworker].
Finally, remember that verbal and nonverbal communication go hand-in-hand. You need to
be consistent (and on target) both with what you say and how you say it, in order to get that
job.
(Source: Communication Skills, 2004)
Comprehension Questions
There are three types of communication skills as represented by the following chart. What are the
required skills for each type of communication?
The first one for Oral Communication has been done for you.
Communication Skills
Oral
Communication
Written
Communicarion
Non-verbal
Communication
i.
Oral Communication Skills

a.
b.
c.
d.
Presenting
_________________
_________________
_________________
39

ii.
Job Search Skills
Written Communication Skills

a.
b.
c.
d.
iii.
UNIT 1
_________________
_________________
_________________
_________________
Non-verbal Communication Skills

a. _________________
b. _________________
c. _________________
1. In pairs (Student A and Student B) try practicing the following sentences and say it with the
right poise, with full of interests and expressions.
i.
ii.
iii.
Im really glad to be here today.

I feel great!
Im good at drawing!
Student A can start first and Student B listen. Then, you exchange roles.
As the listener, what impact does it give to you? Does it matter? Why /why not?
Activity 4
Body Language in Interviews Online Quiz
http://www.kent.ac.uk/careers/interviews/nvc.htm
40

UNIT 1
Job Search Skills
Frequently Asked Interview Questions and Answering Tips
A candidate is being interviewed during a formal interview.
Congratulations! You have applied for a job and now you are getting ready for that important job
interview. Your spoken English is excellent and you are looking forward to making a good
impression on your future (hopefully) boss. Now, you need to make sure that you also have the
standard English for that job interview.
The job interview in English contains specific questions and appropriate answers. It also requires
certain flexibility in your usage of tenses.
When you walk in the room the very first impression you make on the interviewer can have a great
influence on the remaining of the interview session. It is important that you introduce yourself,
shake hands, and are friendly. The first question is often a "breaking the ice" (establish a rapport)
type of question. Do not be surprised if the interviewer asks you something like:
How are you today?

Did you have any trouble finding us?
What do you think of the weather lately?
Do not be surprised by the friendly tone. The interviewer wants to put you at ease (help you relax).
Answer the question without going into too much detail. The language you use should be simple but
polite, for example;
QUESTION
How are you today?
GOOD RESPONSE
I'm fine thank you, and you?
I'm well thank you.
BAD RESPONSE
So, so
OK
Not so well
41

UNIT 1
Job Search Skills
a) What is most important?

Talking about your experience and credentials (qualifications) is the most important part of
any job interview. Your qualifications include your education from High School on and any
special training you may have done in the past. Your experience is any work that you have
done that is directly or indirectly related to the job you are applying for.
b) Education
Remember that your education took place in the past. Therefore you need to use the PAST
TENSES, for example:
I attended University of Malaya from 2010 to 2014.
I graduated with a degree in software engineering.
If you are currently a student you should use the following PRESENT TENSES:
I am currently studying at Universiti Malaysia Pahang and will graduate with a degree in
Chemical Engineering in December.
I am studying English at the MARA Community College.
Remember to include any training you may have had when talking about your education.
This includes any computer training, correspondence courses, etc. Make sure to mention
your English studies. This is very important as English is not your first language and the
employer may be concerned about this fact. Assure the employer that you are continuing to
improve your English skills by any courses you may be taking, or by saying that you study a
certain number of hours a week to improve your skills
c) Experience and Qualifications
Work experience is by far the most important topic of any job interview (at least in the
United States and Britain). Therefore, it is important to explain what experience you have in
detail. Generally, employers want to know exactly what you did and how well you
accomplished your tasks. This is not the time to be modest. Be confident, and talk freely
about your accomplishments in past employment.
The tenses you should use are the following:
When talking about current employment be careful to use the PRESENT PERFECT or
PRESENT PERFECT CONTINUOUS. This signals that you are still performing these tasks
at your current job, for example:
Smith and Co. have employed me for the last 3 years as a salesperson.
I have been creating customer contacts for 6months.
When talking about past employers use THE PAST TENSES to signal that you are no
longer working for that company, for example:
I was employed by Jackson's from 1989 to 1992 as a clerk.
I worked as a receptionist at Istana Hotel while I was living in Kuala Lumpur.
42

UNIT 1
Job Search Skills
d) Talking about Responsibilities

Most importantly, you will need to demonstrate your qualifications and skills, which are
required for the job you are applying for. The job skills that you have acquired in the past
may not have been for the same exact job. Therefore, it is important to show how the
capabilities you do have relate to the job you are applying for.
I remember a wonderful example of adapting skills to fit the job desired. I had a student
from Moscow who had worked as the manager of an important theatre in Moscow.
Unfortunately, he had to start from the beginning in New York and therefore wanted to get a
job as a rodent exterminator (someone who kills rats!). When asked what kind of experience
he had, he replied that, as the manager of the theatre, he had had to make sure that the
theatre was always rodent free and was therefore capable of doing the job well! This is a
fantastic example of the type of adaptability most employers in the United States are looking
for. (Beare, 2012)
(Source:Beare, 2012)
Activity 5
Go the following website and answer the quiz on Interview Skills

http://www.kent.ac.uk/careers/ivquiz.htm
43

UNIT 1
Job Search Skills
WEEK 6 2nd Meeting
The Dos and Donts in Attending Job Interviews
Activity 6
a. Watch the following videos and take down some notes on some tips on preparing and
attending job interviews.
b. Compare your notes with a friend and discuss.
Video Links
Five biggest mistakes job hunters make at http://www.youtube.com/watch?v=ofFZYwtK0uA
Five interview pitfalls to avoid at http://www.youtube.com/watch?v=zNWowJrtDf8
Dos and donts in job interviews at http://www.youtube.com/watch?v=acIdC4BHFN4
The dos and donts for interviewers and interviewees

Who is an interviewer?
The person who plans the meeting, sets goals, asks the questions, and generally controls the direction
of the conversation.
Who is an interviewee?
The person who answers questions, provides information, and helps to achieve the goals of the
meeting.
The Dos:
Do take the time to put the person you are interviewing at ease.
Do prepare a list of interview questions and ask every candidate these questions.
Do prepare any special questions you want to ask individual applicants to help you
understand their experience or knowledge.
Do ask questions that are open-ended. For example, ask how the candidates education
would help the person do this job better, rather than ask what education the person has.
The Donts:
Dont use stress interviews, it is designed to see if you can upset the applicant. You
can find out if an applicant can handle a stressful job through role-playing, situational
questions (see Questions that work), or by checking with references.
44

UNIT 1
Job Search Skills
The Dos:
Sit up straight, and lean slightly forward in your chair. In addition to projecting interest and
engagement in the interaction, aligning your body's position to that of the interviewer's
shows admiration and agreement.
Show your enthusiasm by keeping an interested expression. Nod and make positive gestures
in moderation.
Establish a comfortable amount of personal space between you and the interviewer.
Invading personal space (anything more than 20 inches) could make the interviewer feel
uncomfortable and take the focus away from your conversation.
Limit your application of colognes and perfumes. Invading aromas can arouse allergies.
Being the candidate that gave the interviewer a headache isn't going to do anything in your
favour.
If you have more than one person interviewing you at once, make sure you briefly address
both people with your gaze (without looking like a tennis spectator) and return your
attention to the person who has asked you a question.
Interruptions can happen. If they do, refrain from staring at your interviewer while they
address their immediate business and motion your willingness to leave if they need privacy.
Stand up and smile even if you are on a phone interview. Standing increases your level of
alertness and allows you to become more engaged in the conversation.
The Don'ts:
Rub the back of your head or neck. Even if you really do just have a cramp in your neck,
these gestures make you look disinterested.
Rub or touch your nose. This suggests that you're not being completely honest, and it's
gross.
Sit with your armed folded across your chest. You'll appear unfriendly and disengaged.
Cross your legs and idly shake one over the other. It's distracting and shows how
uncomfortable you are.
Lean your body towards the door. You'll appear ready to make a mad dash for the door.
Slouch back in your seat. This will make you appear disinterested and unprepared.
Stare back blankly. This is a look people naturally adapt when they are trying to distance
themselves.
45

UNIT 1
Job Search Skills
The Process of an Interview

The Interviewer
Interviews can be conducted over the phone, in person or becoming more popular today, over the
Internet. However, many organisations still prefer to interview in person as this gives a direct human
encounter. For an interview to be successful, effective planning is crucial. If the interviewer makes
thorough preparations, the rewards will be well-structured, enjoyable, informative interviews for both
the interviewer and the interviewee. You need to create a climate of confidence.
Before the Interview:
~Shortlist interviewees: Have a checklist that indicates the criteria for the job that was advertised
and match this with each candidates skills, experience and other qualities. From this, an
interviewer can normally shortlist potential candidates. If you want to confirm or double-check
on the candidates, you can always do a reference check by calling the referees given by the
candidate, their school or university to check on academic qualifications or even call the candidate
to elaborate on their cover letter or resume.
~Aim: Think about the purpose of the interview and what you hope to achieve.
~Information: Familiarise yourself with any relevant information correspondence, job
application forms/ letters, curriculum vitae, job specification and description. These are important
considerations because you need to know what questions are the most effective to ask your
candidates.
~Setting: Choose a suitable time and place for the encounter. The room should be the right size
and the furniture arranged appropriately, depending on the number of people involved. Consider
if it is necessary to put up a notice on the door to ensure you will not be interrupted, and to arrange
for redirection of telephone calls. See that a comfortable seat is provided on the same level as
yours. Make sure the interviewee is not looking at the light nor has any other distractions to worry
about.
~Structure: Draw up a list of points for discussion so that you can discuss things in a logical order
and make the most of the time available. Some companies have formal interview assessment
forms which provide a permanent record of the interview and the candidates suitability for the
post.
During the Interview:
~Opening the interview: Your aim is to put the interviewee at ease and help him/ her to relax
by being friendly and reassuring. Create a climate of confidence. You can do so by giving the
interviewee your undivided attention. Smile, nod, use appropriate gestures to exhibit genuine
interest in the interviewee and what he/ she has to say.
~Question-types: Beware of closed questions which need no expansion; instead use open
questions which give the interviewee an opportunity to talk freely and expand on important
points. Keep an open mind and dont just stick to your prepared questions; allowing the
interviewee to speak freely. By doing so you may be surprised at the information that you may
procure. However avoid allowing the interviewee to ramble irrelevantly.
~Keeping interview on track: If your interview meets a dead end, you should redirect the
conversation back toward your subject matter. You must also be precise in your questions and
project your point of view such as giving examples of answers needed.
~Assessing the candidate: As an interviewer you need to assess the candidates professional,
technical (if the job is of this nature), practical and communication abilities. Be sure to listen
carefully to what they are saying but observe closely their body language, voice and eye contact
too.
~Ending the interview: Sum up the interview by stating any action you are going to take or
anything expected of the interviewee after the meeting.
46

UNIT 1
Job Search Skills
After the Interview

Select the best candidate and make your offer.
Questioning Techniques to help prospective Interviewers
Types of questions:
1.
2.
3.
4.
Open
Closed
Problem solving
Probing
~Open questions Elicits an in-depth and thoughtful response from the interviewee
and makes him/ her do the talking. These questions will expose the interviewer to the
interviewees ideas, opinions and expertise. A good way to pick the interviewees
brains.
~Closed questions Used only to verify and clarify specific information such as those
written in the CV/ cover letter.
~Problem solving questions Assesses the interviewees ability to think logically
through a work-related issue.
~Probing questions Asks more specific questions such as to request details,
examples and clarification of previously asked question.
These types of questions can be used to ask the candidate on any of these areas:
The candidate
The job and the organisation
Skills and knowledge
Ambitions
Interests and hobbies
Situation questions
Example questions about the candidate

a. How would you/ your friends/colleagues describe you?
b. How do you determine or evaluate success?
c. What are your strengths and/ or weaknesses?
d. What motivates you to put forth your greatest effort?
e. What do you look for in a job?
f. What led you to choose your field/ major of study?
Example questions about the job and the organisation
a. Why do you want this job?
b. Can you work independently/ under pressure/ in a team?
c. How do you feel about the need to travel or do some overtime work to complete the assigned
task?
d. What do you know about our organisation?
e. Why do you want to work for our organisation?
f. What criteria are you using to evaluate the organisation for which you hope to work for?
Example questions about skills and knowledge
a. How has the university experience prepared you for this career?
b. What would be your contribution to the organisation?
47

UNIT 1
Job Search Skills
c. What have you learnt from participation in extra-curricular activities at school and/ or
university?
d. Describe the relationship that should exist between a supervisor and those under him.
e. What would you do if you have arranged to meet someone after work and your employer asks
you to stay late?
f. What major challenges have you encountered and how did you deal with them?
Example questions about ambition
a. What do you hope to be doing in 5 years time?
b. Would you consider yourself suitable to enter management?
c. What would you like to accomplish in this job?
d. What are your short term and long term goals?
e. What are the most important rewards you expect from your career?
f. Do you have any plans for continued study?
Example questions about interests and hobbies
a. What do you do in your free time?
b. How long have you been interested in this sport/ hobby?
c. Are you attending any part-time classes at present?
d. Are there any courses you wish to attend?
e. What is the name of the book that you are currently reading?
f. What type of in house training would you suggest for the staff of this organisation?
Example situation questions
a. Your employer has left for an overseas business trip and you realise he has left some important
documents behind. What would you do?
b. There is some unfortunate gossip that your employer is defrauding the company. What would
you do?
For Interviewees
Before the Interview
Attending an interview should not be taken lightly especially for first time candidates. Preparation
is important to familiarise yourself with the employer and position you applied for. It would not
reflect well on you if you do not even know the companys/ organisations nature of business.
Therefore thorough preparation is needed so that the meeting would not be a total nightmare for
you. Your aim during the interview is to give a potential employer a good idea about you as a
person and your suitability for the job. There is no point in presenting a false image because this
will only create problems at a later stage. Try to act naturally so that an effective exchange can take
place.
~ Research: Find out as much as you can about the company goods or services they provide, how
long they have been established, top management/ branch you are applying for people, company
policy, past, present and predicted growth patterns, special programs the company is involved in, etc.
~ Punctuality: Be sure of the person you are to see, the address and the time of the interview. Plan
how you will get there and know the length of journey; with and without traffic jam. Aim to be there
at least 10 minutes early so that you can relax and compose yourself before the interview.
~ Documentation: Do not forget to bring original and copies of documentation such as certificates,
assessments, reviews, etc. The original copy will validate your claims while copies may be asked for
reference/ filing purposes.
~ Presenting yourself: Dress for success. Wear to the interview what you would wear on the job. Do
not overdress or over accessorise. Be neat and clean.
48

UNIT 1
Job Search Skills
During the interview

~ Listen carefully: You will be judged on the basis of your answers to questions, so listen to them
carefully. Pick out the key details of the question and pause briefly before answering, keep answers
on target. Never interrupt the interviewer.
~ Take care to use correct expressions: Interviews, especially those for jobs, tend to be fairly formal
occasions, so utilise language suitable for the situation. At all costs avoid slang and expressions like
`you know, `sort of, `er, etc. Speak clearly and distinctly.
~ Observe etiquette: Even if you are invited to do so, dont smoke, eat, or drink during the interview.
Address the interviewer as Mr or Ms unless if he/ she indicates otherwise. Never touch objects
and papers on the table.
~ Maintain eye contact: Look directly at the interviewer(s) and project that you are confident. Sit up
straight, control nervous habits and smile naturally as you are greeted. These are all nonverbal
behaviour that you should observe.
~ Be honest: Do not say what you think the interviewer wants or expects you to say. Putting your
views and your personality across as courteously as possible is better than giving bland, noncommittal responses to the interviewers questions. Also do not pretend you have qualifications or
experience which you do not you are bound to be caught.
~ Ask questions: A good interviewer will give you the opportunity to ask questions. This does not
mean you should ask about holidays and salary. Find out about potential for the future, your
responsibilities, training and other work-related questions. Below are some questions you might like
to ask:
1.
2.
3.
4.
5.
What would be the primary duties initially?

How would you describe the management style of this organisation as a whole?
What is the most difficult or challenging part of this job?
What growth opportunities are there in the organisation?
When can I expect to hear from you?
After the Interview

~ A thank you note: You may want to send a follow-up thank you letter to the interviewer. This
shows interest and keeps your name fresh in their mind.
(Source: Haslinda@RobitaHashim, UHL 2112)
49

UNIT 1
Job Search Skills
Activity 7
Go to the following link, watch the video and answer the following questions.
http://www.eslvideo.com/esl_video_quiz_high_intermediate.php?id=10623
Or if link is broken, try the following link to watch the video:
http://www.youtube.com/watch?v=W0zBXxTWcpg&feature=player_
Questions:
What is the main goal of this video lesson?
o Learning to describe others at a job interview.
o Learning to describe yourself at a job interview.
o Learning what to wear to a job interview.
What are hardworking and easy-going examples of?
o Compound adverbs
o Compound conjunctions
o Compound adjectives
What is the occupation of the man who is being interviewed first?
o Accountant
o Volunteer
o Hard working
Why is the man looking for a job?
o To earn lots of money
o To help other people
o To keep himself busy during the week
What was the man responsible for in his old job?
o He managed a small staff and kept the business running successfully.
o He kept running successfully.
o He managed to keep a small staff running for exercise every day.
What does the man say his main strengths are?
o Weak minded, not hard working, always going
o Strong miner, hard walking, easy mowing
o Strong minded, hardworking, easy-going
What are the man's skills?
o He's very computer illiterate, has no administrative or financial skills.
o He's very computer literate, has plenty of administrative and financial skills.
o He's very computerised, has plenty of amnesty and firecracker skills.
What does the video say goal-oriented means?
o Scores lots of goals
o Good at achieving aims
o Has a goal of going to the orient
50

UNIT 1
Job Search Skills
WEEK 7 1st Meeting
Role-play mock-job interview
Activity 8
Interview Exercise 1
Below are templates that outline commonly asked questions and commonly given answers in an
interview. Fill in the blanks with the appropriate information.
Question: Tell me a little bit about yourself.
Answer: My name is ____________________ and I was born in _______________________.
Currently, I live in _________________________. I graduated from ___________________ with a
degree in _________________________. I am currently looking to be a ______________________
and I heard your company was hiring.
Question: What are some of your strengths?
Answer: One of my strengths is _________________________. This is my strength because
_____________________________________________________. Another strength I have is
________________________. I have this strength because
__________________________________________________________________________.
Question: Tell me about your weaknesses.

Answer: One of my weaknesses is _________________________. This is my weakness because
_____________________________________________________. Another weakness I have is
________________________. I have this weakness because
__________________________________________________________________________.
Question: Why should I hire you?
Answer: You should hire me because ____________________________________________. Also,
______________________________________________________________________
___________________________________________________________________________.
51

UNIT 1
Job Search Skills
Below are several different categories that are important for interviewees to know. Be sure to
understand yourself before entering an interview. Answer each category accordingly.
My Strengths
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
My Weaknesses
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
My Qualifications
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
My Skills
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
My Experience
________________________. Why? ____________________________________________.
________________________. Why? ____________________________________________.
Below are commonly asked interview questions. Your job is to ask your partner these questions.
Then, you must write their answers. Finally, each person will introduce their partner to the class and
briefly tell the class his or her partners answers.
Question: Tell me a little bit about yourself.
Answer: My partners name is ____________________ and (she/he) was born in
_______________________. Currently, _____________ (name) lives in
_________________________. (He/She) graduated from ___________________ with a degree in
_________________________. ____________________ (Name) is currently looking for a job as
a/an ______________________.
52

UNIT 1
Job Search Skills
Question: What are some of your strengths?

Answer: One of _________________ (Name) strengths is _________________________. It is
(his/her) strength because ___________________________________________________. Another
strength __________________ (Name) has is ________________________. (She/He) has this
strength because _____________________________________________.
Question: Tell me about your weaknesses.

Answer: One of _________________ (Name) weaknesses is _________________________. It is
(his/her) weakness because_________________________________________________. Another
weakness __________________ (Name) has is ________________________. (She/He) has this
weakness because _____________________________________________.
Question: Why should I hire you?

Answer: You should hire (name) because _______________________________________. Also,
_____________________________________________________________________.
(Sabio, 2009)
Activity 9
Look at the following phrases and write a sentence using each phrase.
Phrases
Sentences
Furthermore
On the other
hand
For example
You may have a
point
53

UNIT 1
Job Search Skills
Activity 10
Form a group of 4. Choose one of you as a conductor and three other students as the
player. First, the conductor presents a topic. He/she then selects a student and an expression for the
continuation of the discussion. For example:
Conductor: Elephants shouldn't be allowed into Bangkok. Student B "Furthermore"
Student B: Furthermore, the government should fine their owners.
Conductor: Student A "On the other hand"
Student A: On the other hand, people in Bangkok are very generous when they see elephants.
Conductor: Student C "For example".
Student C: For example, when they see elephants they feel compassion and give them food and
money.
Conductor: Student D "You may have a point".
Student D: You may have a point. Nevertheless, the pollution and traffic are terrible for the
elephants' health.
54

UNIT 1
Job Search Skills
WEEK 7 2ndMeeting
Post-interview communication
The job interview is a process that is never ending until and unless you are actually employed
by the company. Come to think of it, even after the physical interview is over, you will
immediately turn into an interview mode whenever you receive a call from the interviewer.
Along with giving the proper answers and many other aspects that you have covered during the
interview, the follow-up process after the face-to-face interview is also a very important
aspect. The follow up of the interview firstly gives the interviewer an idea that you are
interested in the job.
Also, the follow up on the job allows you to have a kind of personal interaction with the
interviewer, which may also culminate into the edge that you have over other individuals who
have applied for the interview.
1. SMS Make sure that you have a corporate looking thank you card, which is dispatched to
the concerned individual as soon as the interview is over. If the interviewer has shared his
or her contact numbers with you, and if you deem it fit, you can even send a short message
to their cell phones thanking them for their time.
2. EMAIL or LETTER If all else fails, you can e-mail or write a letter as a thank you
note to the interviewer, giving them an idea that you are interested in the job.
Send to
If the email or contact addresses of everyone who conducted the interview have been shared
with you, make sure that you send the email to each and everyone who conducted the
interview. Do not forget the first person who called you for the interview, or even the last
individual related to the interview process with whom you met. The content of the e-mail or
letter itself should be semi corporate, and should not insinuate or be too casual. It is best to be
strictly professional during the entire interview process until you are actually informed as to
whether you have been hired or not.
Timeframe of the follow up after the Interview
Make sure that you send whatever interaction you wish to send within twenty four hours of the
interview.
If you send any interaction after, say, three of four days, it will only mean that you have either
a newly found interest in the job or that you have appeared for other interviews which have not
been as successful as this interview.
55

UNIT 1
Job Search Skills
Calling the Interviewer

Once the interview is over, the interviewer will give you a timeframe which they think they
require to call you.
The interviewers not calling you within the time frame may mean a lot of things, so there is
no need to panic. It could mean that the interview process is not over, or it could mean that you
did not impress the interviewer.
Once twenty four to forty eight hours have passed since the interview, you may call the
interviewer about the status of your interview. Calling the interviewer should be done with
utmost care. Make sure that you prepare yourself before making the follow-up call by having a
list of appropriate questions to ask your interviewer.
(Job Interview Site. com)
A Sample of a Thank You Letter (for content)
Dear Mr/Ms [hiring manager last name]

It was a pleasure meeting with you yesterday, and I thank you for your time. I
appreciate the fact that youve taken the time to acquaint me with the team,
discussing about the [position] and presenting the company background.
After meeting with you and further observing the companys operations, I am
convinced that my professional experience and skills coincide well with the
position needs. Now that I have met you and know more about the job
requirements, I am even more excited about the opportunity of working as a
member of your team.
Having the motivation to exceed prior expectations, as I briefed during the
interview, I am ready to handle the challenges that you offer me and would
definitely be a value added addition to the team and to the company.
I remain confident that my competencies are a good match for your needs,
and hope to be among those in consideration for the job.
If there are any further questions you would like to ask me, please contact me
via email or telephone. Of course, I will be available for future interviews as
needed.
I will look forward to speaking with you again soon.
Yours Faithfully,
[Your signature]
[Name]
56

UNIT 1
Job Search Skills
Supplementary Materials
A sample form for interviewers.
JOB TITLE :
KEY RESPONSIBILITIES AND
TASKS
1.
ASSOCIATED TRAININGS
AND/OR EXPERIENCES
1.
2.
2.
3.
3.
4.
4.
PERSONAL ATTRIBUTES TO LOOK FOR
KEY AREAS
TO LOOK FOR
Education
QUESTIONS
NOTES
Previous
Experience
Job
Accomplishments
Skills And
Knowledge
Personal
Attributes
Previous
Appraisal or
rating
Rating
57

UNIT 1
Job Search Skills
References
Academic Skills Centre, University of Canberra. Retrieved from:
http://www.canberra.edu.au/studyskills/learning/oral
Allison, D. (n.d). Cover Letter Format. Retrieved from:
http://jobsearch.about.com/od/coverlettersamples/a/coverformat.htmCover Letter Template.
Retrieved from: http://www.money-zine.com/Career-Development/Resume-Writing/CoverLetter-Power-Words/
Allison, D. (n.d). Resume Guide: Write a First Draft, Retrieved from:
http://www.careeronestop.org/ResumeGuide/Writeafirstdraft.aspx
Allison, D. (n.d). Resume Types: Chronological, Functional, Combination, Targeted. Retrieved
from: http://jobsearch.about.com/od/resumes/p/resumetypes.htm
Beare, K. (2012). Example Job Interview Questions and Answers. Retrieved from:
Body Language in Interviews Online Quiz. Retrieved from:
Career Services at Princeton University.Retrieved from: http://www.princeton.edu/career/
Career Services, University of Manitoba. Retrieved from:
http://www.umanitoba.ca/student/careerservices
Careers and Employability Service. Retrieved from:http://www.kent.ac.uk/careers/ivquiz.htm
Communication Skills. (2004). Retrieved
from:http://sydney.edu.au/science/uniserve_science/projects/skills/jantrial/communication/co
mmunication.htm
Cover Letter Types and Examples. (n.d). Retrieved from: http://jobsearch.about.com/od/coverletters/tp/types-of-cover-letters.htm
Cover Letter Format, Retrieved
from:http://jobsearch.about.com/od/coverlettersamples/a/coverformat.htm
Cover Letter Template, Retrieved from:http://www.money-zine.com/Career-Development/ResumeWriting/Cover-Letter-Power-Words/
Cover Letter Types and Examples, Retrieved from:http://jobsearch.about.com/od/coverletters/tp/types-of-cover-letters.htm
CV Quiz. (n.d). Retrieved from: http://www.kent.ac.uk/careers/cvquiz.htm
Guidelines for Oral Presentations, Ohio Wesleyan University. Retrieved from:
http://go.owu.edu/~dapeople/ggpresnt.html
Haslinda@RobitaHashim (2004).Employment Communication Skills in English for Business
Communication.Kuantan: UMP
Interview Process. Retrieved from:
http://www.bcg.com/join_bcg/interview_prep/process/default.aspx
Job Interviews and Career Guide. Retrieved from:http://www.job-interview-site.com/sampleinterview-thank-you-letters-samples-follow-up-letters-after-interview.html
Nor Ashikin Abdul Azizs ,Wan JumaniFauzi and YAP, C.Y. (2007) Interview Success in Your
Pocket (Kuantan:UMP)
Quiz on Interview Skills. (n.d). Retrieved from: http://www.kent.ac.uk/careers/ivquiz.htm
Resume Format: How to Format Your Resume, Retrieved from:
http://jobsearch.about.com/od/sampleresumes/a/resumeformat.htm
Resume Guide: Write a First Draft, Retrieved from:
http://www.careeronestop.org/ResumeGuide/Writeafirstdraft.aspx
Resume Types: Chronological, Functional, Combination, Targeted, Retrieved from:
http://jobsearch.about.com/od/resumes/p/resumetypes.htm
Ross, T. (2012).How to run an effective meeting using nonverbal communication. Retrieved from
http://www.ehow.com/how_6849529_run-meeting-using-nonverbal-communication.html
58

UNIT 1
Job Search Skills
Ryan, R. (2010, August 10). Five Biggest Mistakes Job Hunters Make [Video File].Retrieved
from:http://www.youtube.com/watch?v=ofFZYwtK0uA
Ryan, R. (2010, August 11). Five Interview Pitfalls To Avoid [Video File]. Retrieved
from:http://www.youtube.com/watch?v=zNWowJrtDf8
Ten Effective Job Search Strategies (http://www.allbusiness.com/10-job-searchstrategies/16569081-1.html#axzz23OiIhyov)
The Five Cs. (n.d). Retrieved from:
www.grammarmudge.cityslide.com/articles/article/426348/2730.htm
Vault.com.(n.d.). The Dos and Donts in Job Interviews [Video File]. Retrieved from:
http://www.youtube.com/watch?v=acIdC4BHFN4
Verbs used to express responsibilities and tasks performed. (n.d.). Retrieved from:
umcadministrationcourse.pbworks.com/f/unit+6+job+interview.doc
59

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UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Universiti Malaysia PAHANG

Job Search Skills

1 JOB SEARCH SKILLS

Week 2: 1st Meeting

1.4 Mini Project Presentation Briefing

Week 6: 1st Meeting

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

1.6.3 The dos and donts in attending job interviews*video clips

Week 8: 1st and 2nd Meetings

By the end of this unit, students will be able to:

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

INTRODUCTION TO THE COURSE

Toughest Interview Questions: #1 Tell Me About Yourself

Answering the Tell Me About Yourself Question (Red Inc)

Tell me something about yourself (JobStreet.com)

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

WEEK 1 2nd Meeting

INTRODUCTION TO JOB SEARCH

Job Hunting Strategies

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

2. Aim for the Right Target

b) The Hidden Job Market

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

Visible Job Market vs Hidden Job Market

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

4. Work the Network

Relatives & family friends (and their friends!)

Networking Tips: How to establish and maintain contact

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

5. Get Professional Help

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

WHAT I HAVE TO OFFER

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

PREPARING FOR EMPLOYMENT

Identifying New Employers

Researching Specific Employers

What are the mission and goals of the organisation?

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

Some Pointers on the Use of Social Media

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION

Job Search Skills

STUDENT MODULE Semester 1 2015/2016 FA/MR/AHI/ZA/EHN

UHL 2432 ENGLISH FOR PROFESSIONAL COMMUNICATION