Objective
To employ my previous educational and professional experience in attaining
a full-time position as an administrative assistant in a challenging and
interesting health care environment like Toronto General.
Education
Centennial College Office Administration- Health Services Diploma
Jan. 2016-present
Professional Experience
Customer Service Representative Shoppers Drugmart: Toronto, ON
Aug. 2013-present
Organized backroom product
Ensured product was replenished on shelves in a timely manner
Ensured product displays were consumer focused and shoppable
Assisted customers with product inquires and purchases
Customer Service Representative Ally Bank: Kitchener, ON
Ma. 2009 Aug. 2013
Responded to inbound telephone inquiries regarding Ally bank in an efficient,
accurate, and detail-oriented manner
Investigated complaints and provided information to customers
Managed with high stress situations successfully that required strong critical
thinking, problem solving, and decision making skills
Ahlam Yassin
Collected information from the caller and processed all required documentation,
and arranged refunds and credits while talking to the customer on the phone
Received scores between 97%-100% by the Quality Department for adhering to
procedures and quality measures
Promoted to join the email team in handling elite cases online
Ahlam Yassin