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Mr. Joseph L.

Fisher
2559 West Lombard Street
Baltimore, Maryland 21223
443-495-9502
Joe.fish1996@live.com
CUSTOMER RELATIONS SPECIALIST
Career Summary

Top-notch versatile professional with over 8 years of experience providing


exceptional high quality customer service and retail support. A highenergy, enthusiastic and dependable professional who excels in challenging
and competitive environment with the ability to meet and exceed delegated
objectives. Committed to improving customer satisfaction by providing
high quality and ethical customer service and information.

Professional Skills

Professional
Experience

Extensive Customer Service


Inventory Management
Operate Computerized Cash
Register
Operate Multi-line Telephone
System

Customer Complaint Resolution


Cash Handling
Communication Initiatives
Stocking

Dunkin Donuts
Baltimore, Maryland

05/15Currently

Team Member
Offered dedicated support to Customers, Team Members, and
Store Managers. Extensive cash handling experience
received payment by cash and vouchers. Processed credit
and debit transactions using computerized register, assisted
customer with selections.
Assist with purchasing
merchandise receiving and unpacked and issued floor
merchandise. Maintained excellent customer relations when
taking orders and resolving issues. Prepared coffee and food
orders using standard formulas and customer directions.
Replenish service stations.
Perform cleaning duties to
maintain sanitary operating conditions. Enforced all safety
and health codes and regulations. Collaborated with team
members to manage and resolve customer service issues.

Observed customers to guard against merchandise theft


and damage.
Direct business relations and distribution of company
literature to stimulate customer interest and purchasing
Assisted with recording and maintaining inventory

Mr. Joseph Fisher 443-495-9502 - Page 01

Salvation Army Boys and Girls Club


Baltimore, Maryland

06/14 08/14

Youth Counselor Seasonal


Offered dedicated to community youth while participating in
the summer program by conducting timely intake and
program registration, answering parents questions on
contact line, assisting in planning and implementing
recreational activities and leading basic computer training.
Communicated regularly with Senior managers, youth, and
parents.
Organized and participated in recreational activities with
youth
Supervised campers during on and off-site activities
Conducted basic computer classes and created camp
newsletter with campers
Monitored facility cleanliness and maintained camper
safety
Monitored youth sign-in and out sheets

Assisted parent with camp intake application


Provide camp information to callers as needed
Bon Secours of Maryland Health System
Baltimore, Maryland

7/12 01/13

Information Technology Intern


Assisted in complete overhaul of several department
computer upgrades.
Updated computer software and
hardware with the health system. Responded to computer
service calls with IT technicians to troubleshoot and resolve
computer issues. Conducted inventory of computer hardware
within health system.
Youth Employment and Entrepreneurship Program
Baltimore, MD

06/11
08/11

Team Lead Member - Seasonal


Supervised team of four members. Assisted in creation of
team schedule. Created inventory list and supply list. Cash
handling, customer service, balance drawer, place orders for
inventory. Receiving payment by cash and vouchers.
Maintained excellent customer relations when taking orders
and resolving issues. Prepared snowballs using standard
formulas and customer directions. Replenish service stations.
Perform cleaning duties to maintain sanitary operating
conditions. Enforced all safety and health codes and
regulations. Collaborated with team members to manage and
resolve customer service issues.

Mr. Joseph Fisher 443-495-9502 - Page 02

Youth Employment and Entrepreneurship Program


Baltimore, MD

06/10
08/10

Team Member - Seasonal


Cash handling, customer service, balance drawer, place
orders for inventory. Receiving payment by cash and
vouchers. Maintained excellent customer relations when
taking orders and resolving issues. Prepared snowballs using
standard formulas and customer directions. Replenish service
stations. Perform cleaning duties to maintain sanitary
operating conditions. Enforced all safety and health codes
and regulations. Collaborated with team members to manage
and resolve customer service issues.

Education

Technical
Proficiencies

Community College Of Baltimore County


Major - Business Administration

Currently
Attending

Digital Harbor High School


High School Diploma

2015

Microsoft Office (Word, Excel., Outlook, PowerPoint, and


Publisher)
Operate multi-line telephone system, Copier, Fax Machine,
Scanner
Computerized Register
Data Entry
Scanning Technology
Website Development and Management
Disassemble and Reassemble Computer
TokenWorks Magnetic Card Reader
Computer Software Installation

Mr. Joseph Fisher 443-495-9502 - Page 03

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