Dutch Bangla Bank ATM Service Quality

Frequencies
you are getting the service 24x7

Cumulative
Frequency
Valid
strongly disagree
Percent
Valid Percent
Percent
2.0
2.0
2.0
disagree
16
16.0
16.0
18.0
average
18
18.0
18.0
36.0
agree
36
36.0
36.0
72.0
strongly agree
28
28.0
28.0
100.0
100
100.0
100.0
Total
you ever face any difficulties with using ATM service

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Yes
56
56.0
56.0
56.0
No
44
44.0
44.0
100.0
100
100.0
100.0
Total
Crosstabs
Case Processing Summary

Cases
Valid
N
there is available ATM booth all
over the country * there is
available fast track booth
Missing
Percent
100
100.0%
Total
Percent
0
.0%
Percent
100
100.0%
there is available ATM booth all over the country * there is available fast track booth Crosstabulation
Count
there is available fast track booth
disagree
there is available ATM booth all
over the country
average
agree
strongly agree
disagree
13
17
average
14
agree
22
strongly agree
14
21
12
47
42
35
16
100
Total
Explore
Case Processing Summary

Cases
Valid
N
gender
Missing
Percent
100
Total
100.0%
Total
Percent
0
.0%
Percent
100
100.0%
Descriptives
Statistic
gender
Mean
Std. Error
1.21
95% Confidence Interval for

Mean
Lower Bound
1.13
Upper Bound
1.29
5% Trimmed Mean
1.18
Median
1.00
Variance
.168
Std. Deviation
.409
Minimum
Maximum
Range
Interquartile Range
Skewness
Kurtosis
Ratio Statistics
Ratio Statistics for gender / you ever face any difficulties with using
ATM service
Price Related Differential
1.113
Coefficient of Dispersion
.265
Coefficient of Variation
Frequencies
Median Centered
42.9%
.041
1.446
.241
.092
.478
Statistics
you ever face any
you are getting the
difficulties with
service 24x7
using ATM service
Valid
Missing
100
100

Cumulative
Frequency
Valid
strongly disagree
Percent
Valid Percent
Percent
2.0
2.0
2.0
disagree
16
16.0
16.0
18.0
average
18
18.0
18.0
36.0
agree
36
36.0
36.0
72.0
strongly agree
28
28.0
28.0
100.0
100
100.0
100.0
Total

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
Yes
56
56.0
56.0
56.0
No
44
44.0
44.0
100.0
100
100.0
100.0
Total
Frequency Table

Frequency
Valid
strongly disagree
Percent
Valid Percent
Cumulative Percent
2.0
2.0
2.0
disagree
16
16.0
16.0
18.0
average
18
18.0
18.0
36.0
agree
36
36.0
36.0
72.0
strongly agree
28
28.0
28.0
100.0
100
100.0
100.0
Total

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
56
56.0
56.0
56.0
No
44
44.0
44.0
100.0
100
100.0
100.0
Total
Frequencies
Statistics
you ever face any
Valid
Missing
Pie Chart
you are getting the service
difficulties with using ATM
24x7
service
100
100
Frequencies
Statistics
you are satisfied
Valid
Missing
with service
the ATM service
charge of ATM
quality should be
card
improved
100
100
Frequency Table
you are satisfied with service charge of ATM card

Frequency
Valid
strongly disagree
Percent
Valid Percent
Cumulative Percent
2.0
2.0
2.0
disagree
14
14.0
14.0
16.0
average
34
34.0
34.0
50.0
agree
36
36.0
36.0
86.0
strongly agree
14
14.0
14.0
100.0
100
100.0
100.0
Total
the ATM service quality should be improved

Frequency
Valid
strongly disagree
Percent
Valid Percent
Cumulative Percent
15
15.0
15.0
15.0
disagree
2.0
2.0
17.0
average
14
14.0
14.0
31.0
agree
31
31.0
31.0
62.0
strongly agree
38
38.0
38.0
100.0
100
100.0
100.0
Total
Frequencies
Statistics
which starting amount do you
think suitable for all?
N
Valid
Missing
100
0
which starting amount do you think suitable for all?

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
100
60
60.0
60.0
60.0
500
35
35.0
35.0
95.0
1000
5.0
5.0
100.0
Total
100
100.0
100.0
Descriptives
Descriptive Statistics
N
dutch bangla bank ATM
Minimum
Maximum
Mean
Std. Deviation
100
3.53
1.185
100
3.75
1.381
service is better than any

others bank ATM service
the ATM service quality
should be improved
Valid N (listwise)
100
Descriptives
N
the ATM service quality
Minimum
Maximum
Mean
Std. Deviation
100
3.75
1.381
99
3.63
.943
should be improved
you are satisfied with using
Dutch Bangla Bank ATM
service
Valid N (listwise)
99
N
you ever face any difficulties
Minimum
Maximum
Mean
Std. Deviation
100
1.44
.499
99
3.63
.943
with using ATM service

you are satisfied with using
Dutch Bangla Bank ATM
service
Valid N (listwise)
99
N
there is available ATM booth
Minimum
Maximum
Mean
Std. Deviation
100
3.99
1.141
100
3.60
.841
all over the country

there is available fast track
booth
Valid N (listwise)
100
Frequencies
Statistics
you are satisfied
you feel serured
you are satisfied
using the ATM
with service charge Bangla Bank ATM
service
N
Valid
Missing
Frequency Table
with using Dutch
of ATM card
service
100
100
99
you feel serured using the ATM service

Frequency
Valid
strongly disagree
Percent
Valid Percent
Cumulative Percent
2.0
2.0
2.0
disagree
13
13.0
13.0
15.0
average
26
26.0
26.0
41.0
agree
26
26.0
26.0
67.0
strongly agree
33
33.0
33.0
100.0
100
100.0
100.0
Total
you are satisfied with service charge of ATM card

Cumulative
Frequency
Valid
strongly disagree
Percent
Valid Percent
Percent
2.0
2.0
2.0
disagree
14
14.0
14.0
16.0
average
34
34.0
34.0
50.0
agree
36
36.0
36.0
86.0
strongly agree
14
14.0
14.0
100.0
100
100.0
100.0
Total
you are satisfied with using Dutch Bangla Bank ATM service
Cumulative
Frequency
Valid
Missing
Total
strongly disagree
Percent
Valid Percent
Percent
1.0
1.0
1.0
disagree
13
13.0
13.1
14.1
average
24
24.0
24.2
38.4
agree
45
45.0
45.5
83.8
strongly agree
16
16.0
16.2
100.0
Total
99
99.0
100.0
1.0
100
100.0
System
fast track ATM service is better than any other general booth
Cumulative
Frequency
Valid
strongly disagree
Percent
Valid Percent
Percent
11
11.0
11.0
11.0
disagree
5.0
5.0
16.0
average
11
11.0
11.0
27.0
agree
30
30.0
30.0
57.0
strongly agree
43
43.0
43.0
100.0
100
100.0
100.0
Total
Frequencies
how many days you are using the ATM service

Cumulative
Frequency
Valid
Percent
Valid Percent
Percent
less than 6 months
15
15.0
15.0
15.0
less than one year
14
14.0
14.0
29.0
more than one year
71
71.0
71.0
100.0
100
100.0
100.0
Total
Descriptives
N
this ATM service is easy to
Minimum
100
use for the customers

Valid N (listwise)
100
Maximum
1
Mean
5
4.05
Std. Deviation
1.123

Dutch Bangla Bank ATM Service Quality

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Dutch Bangla Bank ATM Service Quality

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Frequencies

you are getting the service 24x7

you ever face any difficulties with using ATM service

Case Processing Summary

Case Processing Summary

95% Confidence Interval for

you are getting the

using ATM service

you are getting the service 24x7

you ever face any difficulties with using ATM service

you are getting the service 24x7

you ever face any difficulties with using ATM service

you are getting the service

difficulties with using ATM

the ATM service

you are satisfied with service charge of ATM card

the ATM service quality should be improved

which starting amount do you think suitable for all?

service is better than any

with using ATM service

all over the country

you are satisfied

using the ATM

with service charge Bangla Bank ATM

with using Dutch

you feel serured using the ATM service

you are satisfied with service charge of ATM card

how many days you are using the ATM service

less than 6 months

less than one year

more than one year

use for the customers

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