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DAFTAR ISI
DAFTAR ISI
LEMBAR PERSETUJUAN ............................................................................................
LEMBAR PERNYATAAN ORIJINALITAS DAN SUMBER INFORMASI SERTA
PELAPALAN HAK CIPTA .............................................................................................
LEMBAR PERNYATAAN PERSETUJUAN PUBLIKASI KARYA ILMIAH
UNTUK KEPENTINGAN AKADEMIS ........................................................................
LEMBAR PERSEMBAHAN ...........................................................................................
DAFTAR RIWAYAT HIDUP ...........................................................................................
KATA PENGANTAR ......................................................................................................
ABSTRAK .........................................................................................................................
ABSTRACT .......................................................................................................................
LEMBAR ISTILAH .........................................................................................................
DAFTAR ISI......................................................................................................................
BAB I
PENDAHULUAN............................................................................................
1.1. Latar Belakang......................................................................................
1.2. Rumusan Masalah.................................................................................
1.3. Pertanyaan Penelitian...........................................................................
1.4. Tujuan Penelitian..................................................................................
1.5. Manfaat Penelitian................................................................................
1.6. Ruang Lingkup Penelitian....................................................................
BAB II

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vi
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viii
ix
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5
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7

KAJIAN PUSTAKA.........................................................................................
9
2.1. Deskripsi Teoritis...................................................................................
9
2.1.1.............................................................................................................Waktu
Tunggu...............................................................................................
8
2.1.2.............................................................................................................Rumah
Sakit...................................................................................................
12
2.1.3.............................................................................................................Pasien
............................................................................................................
18
2.1.4.............................................................................................................Unit
Pendaftaran Rawat Jalan................................................................
19
2.1.5.............................................................................................................Sumber
Daya Manusia...................................................................................
20
2.1.6.............................................................................................................Sistem
Informasi Manajemen Rumah Sakit..............................................
21
2.1.7.............................................................................................................Kebijak
an........................................................................................................

22

2.1.8.............................................................................................................Fasilitas
Pendukung.........................................................................................
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2.1.9.............................................................................................................BPJS
Kesehatan..........................................................................................
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2.1.9.1.....................................................................................................Dasar
Hukum dari BPJS .....................................................................
26
2.1.9.2.....................................................................................................Ketentu
2.1.9.2.1.

an Umum BPJS .........................................................................

26
Penyelenggara Pelayanan Kesehatan rawat Jalan Untuk
Pasien BPJS .......................................................................
26
2.1.9.2.2............................................................................................Penyele
nggara Pelayanan Kesehatan BPJS ...............................
27
2.1.9.2.3............................................................................................Prosedu
r Pelayanan Kesehatan ....................................................
28
2.1.9.2.4............................................................................................Tata
Cara Pelayanan Peserta BPJS ........................................
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2.1.9.2.5............................................................................................Kepeser
taan BPJS ..........................................................................
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2.1.9.2.6............................................................................................Tata
Cara Pendaftaran Peserta BPJS .....................................
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2.1.9.2.7............................................................................................Ketentu
an Umum Iuran Peserta BPJS ........................................
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2.1.9.2.8............................................................................................Pentaha
pan Kepesertaan ...............................................................
38
2.2. Penelitian yang Relevan........................................................................
38
2.3. Kerangka Teori......................................................................................
38
2.3.1.............................................................................................................Masuka
n (Input) ............................................................................................
40
2.3.2.............................................................................................................Proses
(Process) ............................................................................................
41
2.3.3.............................................................................................................Keluara
n (Output) ..........................................................................................

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BAB III METODE PENELITIAN.................................................................................

3.1. Pendekatan Penelitian...........................................................................
3.2. Setting Penelitian...................................................................................
3.3. Informan Penelitian..............................................................................
3.4. Etika Penelitian.....................................................................................
3.5. IstrumenPenelitian................................................................................
3.6. Cara Dan Prosedur Pengumpulan Data ............................................

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3.6.1.............................................................................................................Pengum
pulan Data ........................................................................................
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3.6.2.............................................................................................................Jenis
Data ...................................................................................................
3.7. Teknik Analisa Data .............................................................................
3.8. Teknik menjamin Keabsahan Data ....................................................

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BAB IV Hasil Penelitian.................................................................................................

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4.1. Profil/Gambaran Umum.......................................................................
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4.1.1.............................................................................................................Variabe
l Demografi........................................................................................
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4.1.2.............................................................................................................Variabe
l Pesaing.............................................................................................
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4.1.3.............................................................................................................Variabe
l Pola Penyakit..................................................................................
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4.1.4.............................................................................................................Visi,
Misi Dan Kecamatan Beji................................................................
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4.2. Gambaran Tema....................................................................................
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4.2.1.............................................................................................................Sejarah
Rumah Sakit Grha Permata Ibu.....................................................
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4.2.2.............................................................................................................Struktu
r Organisasi RS Grha Permata Ibu................................................
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4.2.3.............................................................................................................Visi
Dan Misi RS grha PermataIbu........................................................
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4.2.4.............................................................................................................Logo
Dan Budaya Kerja............................................................................
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4.2.5.............................................................................................................Fasilitas
Dan Pelayanan RS Grha Permata Ibu...........................................
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4.2.6.............................................................................................................Unit
Pendaftaran Rawat Jalan Pasien BPJS .........................................
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4.2.6.1.....................................................................................................Struktu
r Organisasi................................................................................
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4.2.6.2.....................................................................................................Uraian
Tugas Unit Pendaftaran............................................................
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4.2.6.3.....................................................................................................Standar
d Prosedur Operasional Di Unit Pendaftaran........................
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4.2.6.4.....................................................................................................Alur
Proses Pendaftaran Pasien BPJS Di Unit Pendaftaran
Rawat Jalan Rumah Sakit Grha Permata Ibu.......................

74

4.2.6.5.....................................................................................................Karakte
ristik staf pendaftaran rawat jalan counter pasien
BPJS Rumah Sakit Grha Permata Ibu...................................
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4.2.6.6.....................................................................................................Tata
tertib Pendaftaran Rawat Jalan Pasien BPJS .......................
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4.2.7.............................................................................................................Data
Yang Diperoleh..................................................................................
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4.2.7.1.....................................................................................................Pencata
tan Waktu Tunggu Proses Pendaftaran Pasien BPJS
Di Unit pendaftaran Rawat Jalan RS Grha Permata Ibu.....
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4.2.7.2.....................................................................................................Hasil
Observasi....................................................................................
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4.2.7.3.....................................................................................................Hasil
Wawancara Mendalam Dengan Informan..............................
BABV

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PEMBAHASAN................................................................................................
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5.1. Interpretasi Penelitian..........................................................................
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5.1.1.............................................................................................................Waktu
Tunggu...............................................................................................
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5.1.2.............................................................................................................Pola
Kedatangan Pasien...........................................................................
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5.1.3.............................................................................................................Pasien
BPJS ..................................................................................................
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5.1.4.............................................................................................................Rumah
Sakit...................................................................................................
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5.1.5.............................................................................................................SDM
StafPendaftaran................................................................................
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5.1.6.............................................................................................................Poliklin
ik Dokter Spesialis (Rawat Jalan) ..................................................
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5.1.7.............................................................................................................Kebijak
an Rumah Sakit GrhaPermata Ibu Tentang Unit
Pendaftaran.......................................................................................
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5.1.8.............................................................................................................Fasilitas
Penunjang..........................................................................................
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5.1.9.............................................................................................................Sistem

BAB VI

Informasi Rumah Sakit....................................................................

5.2. Keterbatasan Penelitian........................................................................
5.3. Implikasi Hasil Penelitian.....................................................................

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KESIMPULAN DAN SARAN ......................................................................

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6.1. Kesimpulan............................................................................................
6.2. Saran ......................................................................................................

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DAFTAR KEPUSTAKAAN ............................................................................................

107

LAMPIRAN-LAMPIRAN

DAFTAR GAMBAR
Gambar 1

Tempat, Proses, Output..........................................................................

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Gambar 2

Struktur Organisasi Rumah Sakit Grha Permata Ibu.......................

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Gambar 3

Logo Rumah Sakit Grha Permata Ibu.................................................

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Gambar 4

Struktur Organisasi Unit Pendaftaran ................................................

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Gambar 5

Bagan Alur Proses Pendaftaran Rawat Jalan Rumah Sakit Grha

Gambar61

Permata Ibu.............................................................................................

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Karakteristik Staf Pendaftaran rawat Jalan ......................................

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DAFTAR TABEL
TABEL 1

Variabel Demografi Penduduk Depok Menurut Kelompok Umur

Dan Jenis Kelamin Tahun 2013.............................................................

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TABEL 1

Variabel Pesang Jumlah tempat Tidur Rs di Kota Depok...................

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TABEL 1

Pola Penyakit Penderita Rawat Jalan Di Puskesmas Untuk Semua

Golongan Umur Kota Depok Tahun 2014............................................

TABEL 1

Hasil Perhitungan Waktu Tunggu Proses Pendaftaran pasien BPJS

Di Unit Pendaftaran Rumah Sakit Grha Permata Ibu.......................

TABEL 1

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78

Distribusi Pasien Rawat Jalan Dengan Jaminan BPJS Pada Saat

Penelitian.................................................................................................

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TABEL 1

Presentase Pendaftaran Pasien BPJS Waktu Pagi Dan Sore .............

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TABEL 1

Waktu Tunggu tercepat Dan Terlama ...................................................

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TABEL 1

Kunjungan Pasien Poliklinik Tahun 2011-2015 ...................................

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TABEL 1

Rekapitulasi Pasien Rawat Jalan Berdasarkan Penjamin Semester I

TABEL 1

Tahun 2015..............................................................................................

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Hasil Wawancara mendalam Dengan Para Informan ........................

87