ORIGINAL ARTICLE
International Multidisciplinary
Research Journal
Golden Research
Thoughts
Chief Editor
Dr.Tukaram Narayan Shinde
Associate Editor
Dr.Rajani Dalvi
Publisher
Mrs.Laxmi Ashok Yakkaldevi
Honorary
Mr.Ashok Yakkaldevi
Welcome to GRT
RNI MAHMUL/2011/38595
ISSN No.2231-5063
Golden Research Thoughts Journal is a multidisciplinary research journal, published monthly in English,
Hindi & Marathi Language. All research papers submitted to the journal will be double - blind peer reviewed
referred by members of the editorial board.Readers will include investigator in universities, research institutes
government and industry with research interest in the general subjects.
Mohammad Hailat
Dept. of Mathematical Sciences,
University of South Carolina Aiken
Hasan Baktir
English Language and Literature
Department, Kayseri
Kamani Perera
Regional Center For Strategic Studies, Sri
Lanka
Abdullah Sabbagh
Engineering Studies, Sydney
Janaki Sinnasamy
Librarian, University of Malaya
Ecaterina Patrascu
Spiru Haret University, Bucharest
Romona Mihaila
Spiru Haret University, Romania
Loredana Bosca
Spiru Haret University, Romania
Delia Serbescu
Spiru Haret University, Bucharest,
Romania
Anurag Misra
DBS College, Kanpur
......More
Editorial Board
Iresh Swami
Pratap Vyamktrao Naikwade
ASP College Devrukh,Ratnagiri,MS India Ex - VC. Solapur University, Solapur
R. R. Patil
Head Geology Department Solapur
University,Solapur
Rama Bhosale
Prin. and Jt. Director Higher Education,
Panvel
Salve R. N.
Department of Sociology, Shivaji
University,Kolhapur
Govind P. Shinde
Bharati Vidyapeeth School of Distance
Education Center, Navi Mumbai
Chakane Sanjay Dnyaneshwar
Arts, Science & Commerce College,
Indapur, Pune
Awadhesh Kumar Shirotriya
Secretary,Play India Play,Meerut(U.P.)
N.S. Dhaygude
Ex. Prin. Dayanand College, Solapur
Narendra Kadu
Jt. Director Higher Education, Pune
K. M. Bhandarkar
Praful Patel College of Education, Gondia
Sonal Singh
Vikram University, Ujjain
Rajendra Shendge
Director, B.C.U.D. Solapur University,
Solapur
R. R. Yalikar
Director Managment Institute, Solapur
Umesh Rajderkar
Head Humanities & Social Science
YCMOU,Nashik
S. R. Pandya
Head Education Dept. Mumbai University,
Mumbai
S.Parvathi Devi
Ph.D.-University of Allahabad
S.KANNAN
Annamalai University,TN
Sonal Singh,
Vikram University, Ujjain
Address:-Ashok Yakkaldevi 258/34, Raviwar Peth, Solapur - 413 005 Maharashtra, India
Cell : 9595 359 435, Ph No: 02172372010 Email: ayisrj@yahoo.in Website: www.aygrt.isrj.org
J. Senthil Velmurugan
Assistant Professor, Periyar Institute of Management Studies, Periyar University Salem.
Short Profile
Co-Author Details :
S. Tasnim
M. Phil Research Scholar, Periyar Institute of Management Studies, Periyar University Salem.
ABSTRACT:
A STUDY ON CUSTOMER SATISFACTION TOWARDS HYUNDAI CARS WITH SPECIAL REFERENCE TO KRISHNAGIRI DISTRICT
INTRODUCTION
Customer satisfaction survey is essential for business to success todays market place. Customer
satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of
service provided, the atmosphere of the location where the product or service is purchased and the
price of the product or service. It is important because it provides marketers and business owners with a
metric that they can use to manage and improve their business.
DEFINITION:
Customer satisfaction measures how well the expectations of a customer concerning a product
or service provided by your company have been met.
AUTOMOBILE INDUSTRY IN INDIA
HYUNDAI MOTOR COMPANY
Established in 1967, Hyundai motor co. has grown into the Hyundai Motor Group, which was
ranked as the worlds fifth largest auto maker since 2007 and includes over two dozen auto related
subsidiaries and affiliates. Hyundai Motor, which exported its first independently made high quality
vehicles ranging from sedans, SUVs, trucks and buses.
In 2010, Hyundai Motor sold about 3.6 million cars worldwide, up 16.3 % from 2009.
Hyundai Motor, South Koreas largest automaker, sold 659,565 cars in the Korean domestic
market in 2010, reaching a market share of about 45 %. Outside Korea, the company sold about 2.9
million cars 2010 in over 186 countries through some 5,300 dealers.
INTRODUCION OF HIMMAVASINI HYUNDAI
Himmavasini Himmavasini achieved National sales customer satisfaction Award within a year
of establishment.
We market and service Hyundai Motors ever-popular Sonata, Santro, i20, i10, Eon, Santa fe,
Verna and Accent. Indias first performance our sales and service outlets at Hosur, Dharmapuri and
Krishnagiri. We are the proud owners as well as prospective buyers.
Our sales team is made up of dedicated showroom and field executives who are professionally trained
by Hyundai Motors India Ltd, they are adept at guiding the customer through the entire sales process
right from assisting in choice of model, color and features up to lending a helping hand in arranging
finance at competitive rates.
STATEMENT OF THE PROBLEM
The study is taken from the point of view of customers preference on Hyundai cars. The
company is giving verity of model, style, color, luxury, feeling comfort, service and quality.
A STUDY ON CUSTOMER SATISFACTION TOWARDS HYUNDAI CARS WITH SPECIAL REFERENCE TO KRISHNAGIRI DISTRICT
Age
Up to 30 years
31 40 years
41 50 years
Above 50 years
TOTAL
TABLE-1
AGE OF THE RESPONDENTS
No. of Respondent
15
32
28
25
100
Percentage
15
32
28
25
100
A STUDY ON CUSTOMER SATISFACTION TOWARDS HYUNDAI CARS WITH SPECIAL REFERENCE TO KRISHNAGIRI DISTRICT
INFERENCE: The above table shows that 15 %age of the respondents are in the age group of up to 30
years, 32 % of the respondents are in the age group of 31-40 years, 28 % of the respondents are in the
age group of 41-50 years and 25 % of the respondents are in the age group of above 50 years. It is
concluded majority of the respondents are in the age group of 31-40 years.
TABLE-2
GENDER OF THE RESPONDENTS
Gender
Male
Female
TOTAL
No. of Respondent
85
15
100
Percentage
85
15
100
INFERENCE: The above table shows that 85 % of the respondents are male and 15 % of respondents are
female. Majority of the respondents are from male respondents.
TABLE-3
OCCUPATION OF THE RESPONDENTS
Occupation
Students
Professional
Business
Govt. Employee
Pvt. Employee
TOTAL
No. of Respondents
5
30
40
7
18
100
Percentage
5
30
40
7
18
100
INFERENCE: The above table shows clear 5 % of respondents are students, 30% of respondents are from
professional, 40 % of respondents are business, 7 % of respondents are govt. employees and 18 % of
respondents are pvt. Employees. Majority showing 40 % of respondents from business.
TABLE-4
INCOME LEVEL OF THE RESPONDENTS
Income
Less than 3,00,000
3,00,000 to 6,00,000
More than 6,00,000
TOTAL
No. of Respondents
15
40
45
100
Percentage
15
40
45
100
A STUDY ON CUSTOMER SATISFACTION TOWARDS HYUNDAI CARS WITH SPECIAL REFERENCE TO KRISHNAGIRI DISTRICT
INFERENCE: The table is clear 15 % of respondents income are less than 3,00,000, 40 % of respondents
income are 3,00,000 to 6,00,000 and 45 % of respondents income are above 6,00,000. It concludes 45 %
of respondents incomes are more than 6, 00,000.
TABLE-5
RELATIONSHIP BETWEEN AGE AND PURPOSE OF USING CAR
Purpose of using
Car
Age
Up to 30 years
31 40 years
41 50 years
Above 50 years
TOTAL
Personal
use
3
6
10
5
24
Business
use
6
14
7
9
36
Social status
5
7
9
6
27
Others
1
5
2
5
13
Total
15
32
28
25
100
INFERENCE: The above table shows that relationship between age and purpose of using car. 24
respondents are belongs to the age group up to 30 years and the purpose of using PERSONAL, 36
respondents are belongs to the age group 31-40 years and the purpose of using Business, 27
respondents are belongs to the age group 41-50 years and the purpose of using Social status and 13
respondents are belongs to the age group above 50 years and using other purpose. It concludes 32
respondents are belongs to the age group of 31-40 years.
Calculated
Value
6.98
Degrees of
freedom
(r-1) (c -1)
(4 -1) (4 -1) = 9
Table Value
Accepted/rejected
16.92
Accepted
Level of
significance
5%
The calculated value is (6.98) less than table value, hence accept null hypothesis.
FINDINGS
1.Majority of the respondents are in the age group of 31-40 years.
2.Majority of the respondents are from male respondents.
3.Majority showing 40 % of respondents from business.
4.It concludes 45 % of respondents incomes are more than 6, 00,000.
5.32 respondents are belongs to the age group of 31-40 years.
6.The calculated value is (6.98) less than table value, hence accept null hypothesis.
CONCLUSION
In this pressurised market, every company are producing the product for the benefit of
customers as well as owners. The following conclusion are drawn from the study, management should
satisfy customers and employee by giving incentives and promotions. The customers are satisfied with
brand image, after sales service, comfort, stylish etc., they are happy with this product and
recommended others to buy.
A STUDY ON CUSTOMER SATISFACTION TOWARDS HYUNDAI CARS WITH SPECIAL REFERENCE TO KRISHNAGIRI DISTRICT
REFERENCE
1. Philip Kotler, Principles of Marketting, Sultan Chand and Company Ltd., New Delhi, 2002.
2. C.R. Kothari, Research Methodology, Wishwa Prakashan, New Delhi, 1985 (Reprint 2003)
3. Dr. Anitha Thimmaiah (2013), Product and Brand Building Strategies A Study of Hyundai Motors.
4. Mrs.K. Vidhyakala (2014), A Study on Factors influencing the Customers To Prefer Hyundai i10 Car in
Coimbatore City.
5. N. Prasanna Kumar (2014), A Study on Consumer Satisfaction of Hyundai Car Users with Special
Reference to Vijayawada City.
6. Srinivas KT (2013), The Study on Customer Satisfaction with Respect to Hyundai Motor Cars i20 in
Bangalore City.
7. M. Ganesan and K. Soundarapandiyan, i10 Hyundai Chennai Customers Satisfaction level.
8. www.hyundai.co.in
9. www.google.com