| spoke to mike about the other “anomalies” as well. They were all understandable and were explained to my satisfaction as to the reasons behind the charges. Mike and | did have a convo about it, and background of why it’s been done like this and has been in the past. ''Il focus on this heavily today and tomorrow to come up with a plan to put in place for fees that will work for our airport and the user's without chasing them off to Hayden or other airport. Asa short term remedy for this; | have told Mike and will pass it on to the others that if there as special circumstances that we don’t have a fee structure set up for yet or we run across a unique situation... approval for that needs to be Ok'd by me first. Best regards, Adam Kittinger — Steamboat Springs Airport Manager inger@steamboatsprings.net : (970) 879-1204 F: (970) 879-8309 From: Chuck Anderson Sent: Thursday, March 10, 2016 7:59 AM To: Adam Kittinger Subject: RE: Hangar Fees Thanks for the update Adam. A couple of things I'd like to know; how are you going to handle this as this fee does not officially exist? Also, besides that 1 line item, are there other occurrences of unofficial fees being given? | recall seeing some other odd entries on that and the accompanying sheets you had the other day. Finally, how are you going to ensure this does not happen again beginning today? While you mention a long term fee restructuring proposal, steps need to be taken immediately to ensure the City Manager and Council approved fees are charged? Chuck CHARLES V. ANDERSON Public Works Director City of Steamboat Springs, Colorado 80477-5088 (w) 970-871-8204 canderson@steamboatsprings.net From: Adam Kittinger ‘Sent: Wednesday, March 09, 2016 10:56 AM To: Chuck Anderson Subject: Hangar Fees Hi Chuck, I just got to have a discussion with Mike G. about the questions / discrepancies in the charges that wesaw yesterday concerning the hangars. Evidently that charge of 45 days at $1065.00... that was at a “monthly summer rate”. This is a fee that does not officially exist. It’s another one of those “handshake deals” that has been made out here at the airport. You and | have had discussions about this very topic several times and both of us agree that itis an issue that needs resolution out here. | have started that process with the beginning of a fee restructuring proposal out here. So, this is good that itis coming to light now. (ll be working on this fee proposal some more over the next week to submit. Best regards, ‘Adam Kittinger - Steamboat Springs Airport Manager akittinger@steamboatsprings.net 0: (970) 879-1204 uy F: (970) 879-8309From: Adam Kittinger akitinger @stoamboatsprings net Subject: RE: Hangar Fees ; Date: March 10, 2016 at 8:38 AM ‘To: Chuck Anderson canderson@steamboatsprings net ‘Sender: akitingor@steamboatspring.net Subject RE: Hangar Foes Message-1d: <218028249°201B458 128EF3898E84C80774411@kenny steamboat locel> To: canderson@steamboatsprings net From: Adam Kittinger Good morning Chuck, I spoke to mike about the other “anomalies” as well. They were all understandable and were explained to my satisfaction as to the reasons behind the charges. Mike and | did have a convo about it, and background of why it’s been done like this and has been in the past. V'll focus on this heavily today and tomorrow to come up with a plan to put in place for fees that will work for our airport and the user’s without chasing them off to Hayden or other airport. As a short term remedy for this; | have told Mike and will pass it on to the others that if there as special circumstances that we don’t have a fee structure set up for yet or we run across a unique situation... approval for that needs to be Ok’d by me first. Best regards, Adam Kittinger — Steamboat Springs Airport Manager akittinger@steamboatsprings.net 0: (970) 879-1204 F: (970) 879-8309 From: Chuck Anderson ‘Sent: Thursday, March 10, 2016 7:59 AM To: Adam Kittinger Subject: RE: Hangar Fees Thanks for the update Adam. A couple of things I'd like to know; how are you going to handle this as this fee does not officially exist? Also, besides that 1 line item, are there other occurrences of unofficial fees being given? | recall seeing some other odd entries on that and the accompanying sheets you had the other day. Finally, how are you going to ensure this does not happen again beginning today? While you mention a long term fee restructuring proposal, steps need to be taken immediately to ensure the City Manager and Council approved fees are charged? Chuck CHARLES V. ANDERSON Public Works Director Citv of Steamboat Sorinas. Colorado 80477-5088From: Adam Kitinger aistingor®steamioatsprings.net Subject: RE: Hangar Fees Date: March 10, 2016 at 3:15 PM “To: Chuck Anderson cande:son@steamboatsprings net ‘Sender: akitinger@ steamboatsprings net Subject RE: Hangar Fees Message-Id: <218028243F20 18456128EF3890E64C80774859@kenny.steamboatlocab> To: canderson@steamboatsprings net From: Adam Kittinger ‘Subject: RE: Hangar Fees Date: March 10, 2016 at 2°15:51 PM MST ‘To: Chuck Anderson Working on that part right now. Best regards, ‘Adam Kittinger ~ Steamboat Springs Airport Manager akittinger@steamboatsprings.net 0: (970) 879-1204 qa» F: (970) 879-8309 Sent: Thursday, March 10, 2016 3:07 PM To: Adam Kittinger Subject: RE: Hangar Fees Give me some time to review what you've written, but you still you doing to hold your folks accountable? idn’t answer my question; what are GmARLES V. ANDERSON Public Works Director City of Steamboat Springs, Colorado 80477-5088 (w) 970-871-8204 (c) 970-819-9133 canderson@steamboatsprings.net From: Adam Kittinger Sent: Thursday, March 10, 2016 2:19 PM To: Chuck Anderson; Gary Suiter; Anne Small; Wendy Friden ‘Subject: RE: Hangar Fees Chuck, {As the airport manager... | have become aware of these “old practices” over time. | have counseled the individuals and educated them as to exactly what you have stated. In addition, | started earlier this year; with the task of beginning to implement more “official” procedures and following the ones already in place. Itis a culture that has been ALLOWED by the city for MANY years, no one has EVER questioned it ortaken steps to correct it except for me since | have taken over management and brought this to light. | do agree with you that there is aneed, requirement and DUTY to run this airport in an official capacity. So, the employees have always conducted the business as they saw fit for this airport under the assumption that they were not doing anything “wrong”. This type of culture was also “encouraged” by Mel Baker, a previous airport manager. So this is something that is engrained in the fabric of this airport that MUST change. And | am taking steps to make that happen and believe that is obviously undeniable by my actions of questions | ask and steps | attempt to make to move towards correcting it. | could have just ignored it and no one would have ever know any different. Correct? Since | have taken over management of the airport, seen this happening and continue learning about what has been occurring for MANY YEARS, | have begun to take steps to implement more of a professional manner of conducting business here. But, as Anne Small mentioned yesterday in our meeting, and | have in the past... coming in and making huge, broad sweeping changes all at once will inevitably cause a lot of issues and internal friction. With the upmost respect, | pose the question to you.... When you were the “acting airport manager” foP’Settéral monttts, why did you not address and correct these exact types of issues? Because I’m positive they were occurring during this time, as well as the previous managers, Mel Baker and Chris Cole. Both of whom you were responsible for. In addition, if you look at the dates of these charges and specifically the 45 day hanger charge, it occurred from 7/17/2015 ~ 8/31/2015. | had been here exactly 9 days including the weekend. The others were within my first month of taking over my duties. Vd like to offer you another perspective / viewpoint on this specific situation: This pilot was a regular transient user who stays here several months out of the year. For this aircraft (C-210), a single engine piston. His daily hangar fee would have been $175.00 the first night and $100.00 each additional night = $4,575.00 for his entire stay. If we would have tried to charge him that he would not have stayed in the hangar or gone elsewhere. If he would have just tied down on the ramp it would have been $85.00 for 1 month and a full month past 10 days for the additional 15 days for a total of $170.00. This is an 84% increase of what we would have made if he tied down on the ramp. Pretty good if you ask me. Especially since the hangar was empty, no one was using it and we had prior permission from the current owner (Randall Hannaway) In addition, during his time here he purchased over $800.00 in fuel, 02 service and oil and no telling what he spent in town on food, lodging, gifts, ect... If we had told him “sorry, we have to put your plane in the hangar at the required city rate, “NO EXCEPTIONS” he would have probably left or stayed ‘on the ramp and been a disgruntled customer. And, bad press spreads 100X faster than good new. All in all, EXCELLENT customer service was given, the hangar owner approved of the arrangement, the airport / city made money, the hangar owner made money and EVERYONE benefited. If we had followed city policy 100% NO ONE would have won. Lastly, when this individual flies here during the winter, he pays a normal hangar rate. This is the exact scenario as to why | feel the airport manager needs some autonomy when running the day to day operations here and making choices. This is a very customer service based operation andV'm confident that my guys do the best they can with what they have to make money for the city and send people back into the skies wanting to come back to SBS and our town V'll work with Mike to get you the line items you requested and send to you. Respectfully, ‘Adam Kittinger — Steamboat Springs Airport Manager akittinger@steamboatsprings.net 0: (970) 879-1204 F: (970) 879-8309 From: Chuck Anderson Sent: Thursday, March 10, 2016 11:56 AM To: Adam Kittinger ‘Subject: RE: Hangar Fees Adam, I think | need to be clearer and more specific on this subject. What | was asking is what are you doing. as the Airport Manager to hold your employees accountable, as | am holding you accountable to charge the fees the City set for services? It appears that was not done. As we have discussed previously, fees are set by the City Manager and any authority to add/change/delete lies with the City Manager, not me Nor you or airport employees. | appreciate your attention to making a recommendation for changing the fee structure, and | know that until such changes are made the current fee structure will be followed regardless of any individual interpretation. 'd like a full explanation by line item of what was stored in the hangars for the Nightly Hangar Rental Summary sheets you had the other day. Chuck CHARLES V. ANDERSON Public Works Director City of Steamboat Springs, Colorado 80477-5088 (w) 970-871-8204 _—_ =~ canderson@steamboatsprings.net From: Adam Kittinger wursday, March 10, 2016 8:38 AM ‘Subject: RE: Hangar Fees Good morning Chuck,(w) 970-871-8204 canderson@steamboatsprings.net From: Adam Kittinger Sent: Wednesday, March 09, 2016 10:56 AM Tot Chuck Anderson Subject: Hangar Fees Hi thacke | just got to have a discussion with Mike G. about the questions / discrepancies in the charges that we saw yesterday concerning the hangars. Evidently that charge of 45 days at $1065.00... that was at a “monthly summer rate”. Thisis a fee that does not officially exist. It’s another one of those “handshake deals” that has been made out here at the airport. You and | have had discussions about this very topic several times and both of us agree that it is an issue that needs resolution out here. | have started that process with the beginning of a fee restructuring proposal out here. So, this is good that it is coming to light now. rl be working on this fee proposal some more over the next week to submit. Best regards, Adam Kittinger — Steamboat Springs Airport Manager akittinger@steamboatsprings.net 0: (970) 879-1204 F: (970) 879-8309Heft you a VM, I'm sure you are in meetings. So, they guys out here are clear on following the fee structure and understand. What issue is surfacing now is that of the fuel. | spoke to Kim W. about it and she didn’t have much history on it. I know Chris Cole, increased the mark-up on all fuel to $2.00. That's fine, and what has been being done. | can’t find it “officially” but that’s what has been budgeted for our fuel sales and fuel tax refunds. So, as for it being “official” I'm comfortable with that. What 'm wavering on is the process of discounting the fuel price by .25Cents to a “local price”. Basically anyone that lands here, pays the ramp fee or any type of fee gets the discount. | nor anyone here or Kim. W. can find this policy in writing. After our discussions and per your direction to me to make sure city fee structures are followed without exception, | can’t continue this practice without your or Gary's authorization. If we do this, and charge everyone the same price... locals and transients... it will cause a bit of backlash and our prices will be a bit higher and not as competitive with surrounding airports. lam of the opinion, that our practice should continue as that’s how its always been allowed to. But also understand the need to follow policy. | can get a memo written up for your and Gary's approval for the fees as early as Tuesday. Let me know... Thanks. Best regards, ‘Adam Kittinger — Steamboat Springs Airport Manager akittinger@steamboatsprings.net 02(970) 879-1204 F: (970) 879-8309From: Adam Kittinger akitinger ®steamboatserings.net ‘Subject: RE: Airport Fees Date: March 16, 2016 at 2:53 PM To: Chuck Anderson canderson@ steamboatsprings.net ‘Sender: akitinger@steamboatsprings net Subject: RE: Apor Fees Message-le: <218028243°20 1B45B128EF3898E84C80776604@kenny steamboat local> “To: canderson@steamboatsprings.net From: Adam Kitinger Subject: RE: Airport Fees Date: March 16, 2016 at 2:53:13 PM MOT wwck Anderson Hi Chuck, Thanks. This will make life a bit easier for the moment. Best regards, ‘Adam Kittinger ~ Steamboat Springs Airport Manager akittinger@steamboatsprings.net O: (970) 879-1204 F: (970) 879-8309 From: Chuck Anderson Sent: Wednesday, March 16, 2016 2:52 PM To: Adam Kittinger Subject: RE: Airport Fees Adam, Just,got your.VM, understand the predicament and use this email as authority to continue the discount as currently understood. | think you have a fee proposal you sent me and either we can use that to document or have a memo for signature next week. Chuck CHARLES V. ANDERSON Public Works Director City of Steamboat Springs, Colorado 80477-5088 (w) 970-871-8204 (c) 970-819-9133 canderson@steamboatsprings.net From: Adam Kittinger ‘Sent: Wednesday, March 16, 2016 11:27 AM To: Chuck Anderson Subject: Airport Fees Hi Chuck,From: Chuck Anderson Sent: Thursday, April 28, 2016 3:17 PM To: Adam Kittinger ‘Subject: RE: Citation 5 Jet. Adam, As discussed earlier, you are authorized to offer him the $230 a night rate for his stay for 2 weeks in July. How did you obtain the Hayden quote? Was it directly from Hayden or the requestor? CHARLES V. ANDERSON Public Works Director City of Steamboat Springs, Colorado 80477-5088 (w) 970-871-8204 canderson@steamboatsprings.net From: Adam Kittinger hursday, April 28, 2016 10:38 AM Gary Suiter Subject: Citation 5 Jet. Hi Chuck, On Monday, we discussed the issue of the fees and this jet that wants to come in for two weeks in July. We can’t currently offer him a reduced summer monthly rate because we don’t yet have that policy in place nor a hangar for him; and as the airport manager | don’t have the authority to deviate from the established fees. Furthermore we still can’t offer him a hangar since the transient agreement hasn’t been finalized... unless we can have Mr. Washburn in Hangar M1 allow us to use his, we will have to turn him away. Which will mean lost hangar revenue and probably a lost fuel sale of a couple hundred gallons of Jet A and the threat of bad publicity of him telling others that SBS turned him away. Hor quoting him $240/night (240x13 =$3120) , SBS $450 1° night + 350x12 = $4650 Can | get approval to offer him $230/night for a total of $2990.00 if | can even find a hangar for him? Best regards, ‘Adam Kittinger ~ Steamboat Springs Airport Manager akittinger@steamboatsprings.net O: (970) 879-1204 F: (970) 879-8309