INPOST PARCEL LOCKERS

Improving E-shopping Experience

A GLOBAL REVOLUTION
Australia
Chile
Great Britain
Ireland
Italy
France
Latvia
Lithuania
Ukraine
Estonia
Poland
Russia
Slovakia
Czech Republic
Columbia
Costa Rica
Saudi Arabia
Malaysia
UAE

5000 InPost locations across 22 countries

currently and growing

Existing Network

National Operators

Expansion Plan 2015

INPOST AROUND THE WORLD

PHYSICAL DELIVERY IS
A BARRIER TO ONLINE
SALES

73%
UK shoppers walked away from e-store because there wasnt enough choice of delivery options.
Source: http://postandparcel.info/51044/news/companies/customer-loyalty-flagging-in-uk-parcels-market-says-key-report

56% of customers refrain from

shopping online due to failed delivery risk
InPost solution reduce failed delivery risk and give additional flexibility
on location and time of pick-up.

40% of customers indicate that delivery timeslots are too vague

Source: Imrg UK Consumer Home Delivery Review May 2013

WE KEEP IT
SIMPLE

AS SIMPLE AS USING AN ATM

PICKING UP A PARCEL from an InPost locker is quick, easy and so convenient!

Shop online and select

an InPost locker for delivery

Get text alert

and track your parcel

Collect and enjoy

SENDING A PARCEL never been so easy thanks to an InPost locker!

Customer completes online

order and selects InPost
locker for delivery

Prepare the parcel

then print and stick
the delivery label on

Hand the parcel

to the courier

Click here
to watch
the video

WHY DO WE LOVE INPOST?

AVAILABILITY 24/7
No queues or opening hours. Convenient
locations accessible anytime at all!

FAST
Picking up a parcel takes just 7 seconds.

SIMPLICITY
A text message, a few clicks or a QR code scan
- and the locker opens.

FULL DISCRETION
No matter what you buy, InPost keeps private
whats personal.

PRICE
One of the cheapest delivery options.

SAFETY
Unique collection codes, CCTV, secure locks
and solid steel locker construction.

INNOVATION
A truly innovative service that can
interact with users with animation, voice,
and trigger based personalized
multichannel messaging!

EASY , FAST, CONVENIENT

Collecting A PARCEL never been so easy thanks to an InPost locker!

OUR LOCAL PARTNERS

SMART DELIVERY PARTNERS

LOCATION HOSTS

HOW DOES IT LOOK LIKE?

THREE BOX SIZES
Small
Medium
Large

80 x 380 x 640mm
190 x 380 x 640mm
380 x 380 x 640mm

WEIGHT
Standard NEXT locker
Quattro locker module
Central module
Single locker module

1650 kg
1000 kg
450 kg
220 kg

DIMENSIONS
Width: 2.98m
Height: 2.22-2.32m (with roof 2.45-2.55m)
Depth: 0.95m (with roof 1.88m)

LED Lighting
over each module

Roof with 2
CCTV cameras

Polymer
concrete base

Option:
Banner Advertisement

WHERE ARE WE IN MALAYSIA?

28 Operationals
lockers
deployment in
2015:
Tesco : 11
Petronas : 15
AEON: 1
University : 1
Near LRT: (2)

INPOST PARCEL LOCKERS @ Malaysia

CUSTOMERS LOVE CONVENIENCE

WHY MARKETS
RESPOND
POSITIVELY
TO OUR DELIVERY
SOLUTION?

CUSTOMERS WANT INPOST

98,4% InPost Lockers network

availability in UK1

Average pick up time 11h2

63% pick up in 6h2

Net Promoter Score2

InPost Lockers

91%

UPS

86%

DHL

84%

56%
Polish National Post

Source

1 Operational data, 2014, InPost UK

2 Operational data, 2013, InPost Global
2 http://www.opineo.pl/opinie, January 2014, Poland

Inhouse R&D, factories in Europe, IT and product

development team working closely with our clients
and we operate the network that makes
a difference.

InPost is the only delivery solution

for a large segment of the market

29.7%
OF PARCELS
ARE COLLECTED
AT WEEKENDS

32.22%

OF PARCELS
ARE COLLECTED
BETWEEN 8 PM
AND 9 AM

Source: InPost data. All users statistics. 2013

18

CONVENIENCE WINS CUSTOMERS

80% of e-shoppers who use the parcel lockers

80%

would be more likely to use an online retailer

which offered it in its delivery service1

95% of UK consumers plan to use

95%

click and collect during Festive season

73% of UK shoppers walked away

73%

from an e-store because there was insufficient

choice of delivery options3
1 Ireland

research (Parcel Motel conducted [November 2013]

Postcode Anywhere (October 2014)
3 OnePoll research in a study for DPD [August 7, 2012]
2

PROVEN SOLUTION THAT HELPS

grow sales & customer satisfaction
We are ready to provide references from 69 business customers using InPost Lockers.

Offering InPost Parcel

Lockers Returns
increased sales of shoes by
4%, resulted in higher
competitiveness and
customers satisfaction

The logistics service

of warranty repairs
of Samsung equipment
using InPost Parcel
Lockers significantly
increases customer
satisfaction
and reduces the time
needed to carry out
any warranty repair.

Pavel Wilk

Konrad Szewczak

Vice president
Eastend Club

Service Administration
Development Specialist
Samsung

E-SHOP
Integration

InPost 24/7 Widget

A lightweight web application that can be easily embedded on any checkout page.
Different variants available on our website, depending on the customers needs and ready to use http://geowidgetmy.easypack24.net/example
Most commonly used version displays the following elements

Drop-down menu, comprising a list of active lockers

Link to an Interactive Map
An input field for customers email address
An input field for customers mobile number

INPOST PARCEL LOCKER InPost Malaysia

Geowidget

http://geowidget-my.easypack24.net/

E-SHOP DELIVERY INFORMATION

Sample
Minisites

CHECKOUT PAGE FOR E-SHOP

O Parcel Locker

InPost will appear on

the check out page as
a new option of
delivery lets make it
simple
Main elements:
Name of service
Machine picture
Integrated
geowidget as a
minisite
(recommended) or
part of the page
Link to informative
minisite or Shipping
options

Return Logistics / Drop-Off Locker

1.

2.
3.
4.
5.
6.
7.

E-Shop Customer fill in Return form

1. Select which Parcel Locker
2. Ensure Parcel size, Mobile Phone and
Email Address included
Activate Barcode with InPost
Print Label with 128 Barcode
Go to Parcel Locker -> Select Send Parcel
Pickup instruction from E-shop to designated
courier
Courier collect and Send to Warehouse/
Merchants office
Info Line 1 800 88 1200

Sender

Drop-off Locker

Courier

E-Shop

Details

Locker ID

Skynet/ InPost

Approve Return

Order details

Compartment booking

Barcode activation

Pickup Pin fowarding

Return confirmation

Barcode reservation

Recipients info

Acknowledgement

SAMPLE BANNERS FOR WEBSITE

Other
Information

Click for Online Simulator

http://inpost.my/en/how-it-works-for-you#infobox-pop-781

Using Parcel Locker via www.matdespatch.com

1. Sign-up as MatDespatch.com user

2. Select the listed InPost Locker as Pickup

point or Destination point
> MatDespatch will use registered email &
mobile number for notification and
password

Customer can have own account with InPost Malaysia (No

integration required)

Registration with InPost as user

http://delivr.com/28rzz

Users order items on any website use first

address line to indicate address will be
InPost Locker
1.
InPostMY
2.
User ID
3.
Parcel Locker ID
4.
Locker ID
5.
Skynet SUBANG