PROCESS RECODING
Dialogue
Non Verbal
Communica
tion
Technique
Seated on
opposite to
the client,
making eye
contact.
Introductor
y /General
lead
statement
Started drinking
again?
Curious
face
Stude
nt
Feelin
gs
Worry
Student
Thoughts
T/N
Analysis
I worry if he is
willing to talk
to me.
Curiou
s
I wonder what
did he do
after drinking
that his foster
mom had to
Client seated
comfortably,
looked at me
then moved
his eyes
down on the
floor
Restateme
nt
bring him in
here.
Took a deep
breath.
Unease,
closed his
eyes for a
brief moment
Look at
client
sincerely
and show
interest
Holding his
head like he
feeling pain
Maintain
eye contact
without
judgment
Concern
and
Minimal
encouragin
g
Shock
Oh boy, he is
only 15. When
did he start
drinking?
Open focus
statement
Relief
Oh great, he
opens up to
me another
issue
Empathic
statement
Empat
hic
That is
horrifying for
empathic
look
Eye contact
and nodded
to agree with
writers
statement,
look sad
Empathic
look
a child.
Hes been
through a lot.
Reflecting
feeling
Sad
Open focus
question
Concern
look
Sad look,
speech in a
monotone
voice
from home.
You said, he was the
one drove you to the
police after you was
hurt, right?
Check out
client
behaviors
Look at me in
the eyes
convincingly
then look
down again
after that
Silent a
moment,
Thinking
faces
Clarify
statement
Confus
ed
Closed
Anxiou
question/
s
Not
focusing on
clients
feeling/
Communic
ation error
What am I
missing?
It seems to
get more
complicated.
Maintain
eye contact
Yes.
Look sad
Silent a bit
Paraphrasi
ng
Inappropria
tely
change
Worry
Stuck
I hope he
wont be mad
at me for
bringing up
sad feelings
about his
parents.
What should I
ask her next?
topic
Communic
ation error
Look sad
Nods
Took a deep
breath
Open ended
focus
statement
Relief
Well, Im glad
they talked it
out. So, why
he is here?
Stay calm,
look at
client for
nonverbal
cues, look
at his feet
Calm, remain
his eyes on
the floor
Insisted
face
Close
ended
question
Shock
Drink at 9
years old?
Concer He doesnt
n
want kill
1. Verbal contract is
necessary because first
himself now
but he till
think of it
which is bad.
I will.
Nod
Maintain
eye contact
Open
ended
question
Happy
Im glad this
question pops
up in my
mind.
Intermittent
eyes contact
Nods,
encouragin
g look
Silent a bit,
Open focus
statement
Happy
Im happy
that you learn
to talk your
feeling out.
Maintain
eye contact
I stopped taking
medication since April.
Sad
It is important to take
your medications as
ordered to manage the
symptoms you may
have.
Eye contact
Closed
ended
statement
Happy
Thats a good
strategy.
Drawing could
help reduce
stress.
Concer Med
n
incompliance
is a big
problem.
1. Alternatives statement:
Tell me about any
medication you are taking?
2. This question is necessary
to assess clients knowledge
and med compliance.
So today we discussed
about your depressed
feeling with your mom
violence and your dad
blamed you for the loss
of your bother. We
also discussed about
your feeling about
hiding alcohol inside
the house. You also
mentioned that you
have intermittent
thought of killing
yourself and agreed to
inform the nurse when
you think of it or have
a plan for it. You stated
that you will call your
psychiatrist for help
and talk your feeling
out to people and you
will draw when you
feel depressed. You
dont take medication
now but you will
contact psychiatrist for
a prescription.
Smile,
maintain
eye
contact,
hand
gestures
Yes.
Ok. Thats it for today.
Nods
Summarizi
ng
statement
Uncert
ain