Savings

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The Financial Services Authority is the independent financial services regulator. It requires
us, Lloyds TSB, to give you this important information to help you to decide whether our
cash ISA is right for you. You should read this document carefully so that you understand
what you are buying, and then keep it safe for future reference.

What is an ISA,
and is it right for me?
The government introduced Individual Savings Accounts (ISAs) to encourage
more people to save. The ideas to give savers special tax treatment to help their
money grow faster. So if youre already a saver or youre thinking about starting,
it makes sense to do it in an ISA.
There are two types of ISAs cash, and stocks and shares. Cash ISAs are ideal if
you want a simple account which lets you save tax free. Stocks and shares ISAs
are designed for people who want the potentially higher returns and who accept
the risks that come with investing in the stock market.
Children 17 and under can save in a Junior Cash ISA and/or a junior stocks and
shares ISA. For further details of our Junior Cash ISA please see page 6.
The big advantage of a cash ISA is that theres no income tax to pay on
your interest. That means you keep all the interest you earn in your account,
so your savings can grow faster.

Tax treatment.
Tax treatment depends on your individual circumstances and may change.

How much can I save in an ISA?

Saving in a cash ISA is very straightforward, but there are a few differences from
ordinary savings accounts.
The first thing to know is that theres a limit on how much you can pay in. For each
tax year, which runs from 6 April in one year to 5 April in the next, the government
gives you an ISA allowance.
You can use this allowance to pay into a cash ISA, a stocks and shares ISA
or a combination of the two. Here are your allowances for the current 2011/2012
tax year.

Stocks and
Shares ISA

Cash ISA

Up to
5,340

PLUS

The rest of your

total 10,680
allowance

Stocks and
Shares ISA

OR

Up to
10,680

These allowances are the amount you can pay in, not the maximum balance
you can have in your ISA. So once youve paid a total of 5,340 into your cash ISA,
you cant pay in any more for the rest of the tax year, no matter what the balance
of your ISA is. For a Junior Cash ISA the maximum that can be paid in is 3,600
less anything paid into a Junior stocks and shares ISA in the current tax year.

What happens if I dont use all my ISA allowance?

The rules say that you lose any of your ISA allowance which you havent used by
the end of the tax year on 5 April. This means its a good idea to use as much of
your allowance as you can before then.

How do I open a Lloyds TSB Cash ISA?

We offer the choice of two cash ISAs, the Cash ISA Saver and the Fixed Rate
Cash ISA.
You can open either of these accounts at your local Lloyds TSB branch, by phone
or online.
You need to be 16 or over and be resident and ordinarily resident in the UK for
tax purposes to apply for a Lloyds TSB Cash ISA, and the account must be held
in your name only.
You cant pay into more than one cash ISA at the same time. However, you can
move balances from other cash ISAs, including those held with other ISA providers.
If youre interested in using your ISA allowance for longer term saving, please talk
to a Financial Adviser about stocks and shares ISAs.
Please remember you can only fund one cash ISA in any tax year. For both our
cash ISAs, well send you a statement once a year, just after 5 April.

How do I open a Junior Cash ISA?

You can open these accounts at your local Lloyds TSB branch. If the child is
under 16 a parent or guardian must open the account. If the child is over 16
they must open the account themselves.
The money in a Junior Cash ISA belongs to the child and the account will be
in their name.
The child must be resident and ordinarily resident in the UK when the account
is opened.
A child cannot have more than one Junior Cash ISA. However, you can move
balances from other Junior Cash ISAs or junior stocks and shares ISAs,
including those held with other providers.

The Key Facts about our Cash ISAs.

Cash ISA Saver.
This instant access account lets you take money out whenever you want.
Here are the key features:
Instant access to your money, with no charge for withdrawals.
Open your account with as little as 1.
Variable interest rate including a fixed bonus for the first 18 months.
Well write to let you know when your bonus is coming to an end.
Get into a good savings habit by paying in regularly with a standing order.
You can also move any existing cash ISAs you have with other providers into
your account to help keep track of your money.

Account name

Cash ISA Saver

Interest rates (AERs)

For our latest interest rates
call 0845 3 000 032 or speak
to one of the team at your
local branch.

Variable interest rate including a fixed bonus for 18 months

after opening. Interest paid yearly on 31 March.

Tax status

Tax free. Tax treatment depends on your individual

circumstances and may change.

Conditions for bonus payment

None.

Withdrawal arrangements

No notice period. Instant access with no charge.

1 minimum withdrawal. Yearly cash ISA limits apply,
so once youve paid in your full ISA allowance you cant
replace any money you withdraw.

Access

Web, phone and branch.

Two Year Fixed Rate Cash ISA.

If youre happy to leave your money to grow for two years, this account gives
you a fixed rate of tax free interest. These are the key features:
The interest rate is fixed for two years from when you open your account and
can vary depending on the amount in your Fixed Rate ISA. The minimum
opening balance is 3,000 but interest will be paid from 1.
You can make withdrawals there is a charge the equivalent of 160 days tax
free interest on the amount withdrawn for doing so.
You can also move any existing cash ISAs you have with other providers
into your account.
Well write to let you know when your fixed rate period is coming to an end
and remind you that your account reverts to a Cash ISA Saver without bonus.
You can continue to make deposits throughout the term up to your
cash ISA allowance. You can also transfer in.

Account name

Two Year Fixed Rate Cash ISA

Interest rates (AERs)

For our latest interest rates
go to lloydstsb.com/savings,
call 0845 3 000 032 or speak
to one of the team at your
local branch.

Fixed interest rate. Interest is calculated daily and paid one

year after account opening and when the account matures.
After the fixed rate period your account becomes a
Lloyds TSB Cash ISA Saver without bonus.

Tax status

Tax free. Tax treatment depends on your individual

circumstances and may change.

Conditions for bonus payment

Not applicable.

Withdrawal arrangements

No notice period. We dont encourage withdrawals on

this account, although they are possible (see page 8). Any
withdrawal within the two year fixed period will mean a
charge the equivalent of 160 days tax free interest on the
amount withdrawn, so you might get back less than you
initially deposited. Minimum opening balance is 3,000
but interest is paid from 1. Yearly ISA limits apply, so
once youve paid in your full cash ISA allowance you cant
replace any money you withdraw in the same tax year.

Access

Web, phone and branch.

Junior Cash ISA.

This is a long-term tax free savings account for children. It is a simple way to build
savings that will come of age with your child. Here are the key features:

Available for under 18s. If your child is under 16, the account must be opened
and managed by a parent or guardian.

Variable tax free interest.
Anyone can deposit up to a maximum of 3,600 in the current tax year less
any amount invested in a junior stocks and shares ISA.

No withdrawals are allowed from the account until your child reaches 18.
At this point the account will mature into an adult cash ISA and your child can
withdraw their savings, move them into another ISA or close the account.
If your child has or was entitled to have a Child Trust Fund he/she is
not eligible to open a Junior Cash ISA. If your child was born between
1 September 2002 and 2 January 2011 they cannot open a Junior ISA, unless the
child was born abroad between these dates and is now a resident in the UK.
All funds belong to the child and cannot be returned to the donor.

Account name

Junior Cash ISA

Interest rates (AERs). For our latest interest

rates go to lloydstsb.com/savings,
call 0845 3 000 032 or speak to one of the
team at your local branch

Variable interest rates.

Interest paid yearly on 31 March.

Tax status

Tax free. Tax treatment depends on the childs

individual circumstances and may change.

Conditions for bonus payment

Not applicable.

Withdrawal arrangements

No withdrawals are allowed until your

child reaches 18.

Access

The account can only be opened and

managed in branch. We will write to the
child before they turn 18 before the account
matures to explain what they need to do
to access their savings.

Paying into your Cash ISA account.

One-off payments.
You can pay money into your cash ISA at any branch by cash or cheque.
You can also call 0845 3 000 000 to arrange a transfer from another account.
If you have a Lloyds TSB current account and are registered for Internet
Banking, you can also transfer money into your cash ISA whenever you wish.

Regular savings.
To set up regular payments, visit any branch, call us on 0845 3 000 000 or log on
to Internet Banking. You need to make sure your regular payments wont add up
to more than your or your childs yearly allowance.
If you have an account with another bank or building society, you can also set
up standing orders and automated payments from it to your or your childs
cash ISA, if the bank offers this service.

Staying within your ISA allowance.

Remember, you cant pay in more than the yearly cash ISA limit in a tax
year, even if you make a withdrawal. For example, if you save 5,340 during
2011/2012 then take out 500, you cannot make another deposit until the next
tax year after 5 April.

Staying within the Junior Cash ISA allowance.

A child cannot save more than the yearly limit, currently 3,600 for the
2011/2012 tax year, less any amount invested in a Junior Stocks and Shares ISA.

Payments at the end of the tax year.

If the end of the tax year falls on a weekend or a Bank Holiday, any payments you
make will still be allocated to the old tax years allowance as long as the money
is credited to your cash ISA before midnight on 5 April. All that happens is the entry
on your statement will have the date of the first working day of the new tax year.

Taking money out of your cash ISA.

You can take money out of a Cash ISA Saver at any time. Well carry on paying
you tax free interest as long as your balance is 1 or more. Please remember
that once you pay in your full cash ISA allowance you cant replace any money
you then take out again in the same tax year.
If you take money out of a Two Year Fixed Rate Cash ISA within the two year fixed
period youll be charged the equivalent of 160 days tax free interest on the amount
you withdraw. The charge will be deducted from the balance of your account at
the time of withdrawal, so you might get back less than you initially deposited.
To make a withdrawal, ask at any branch. Youll be able to receive your money
in cash or have it moved to a Lloyds TSB account.
If you have a Lloyds TSB current account and are registered for Internet Banking,
you can also move money out of your cash ISA online whenever you wish.

Taking money out of a Junior Cash ISA.

No withdrawals can be made from the account until it matures or the
child becomes terminally ill or dies. (In the event of a terminal illness the
parent or guardian must obtain permission from HMRC to withdraw funds
from the account.)

Moving other cash ISAs to Lloyds TSB.

If you have adult cash ISAs with other providers, it could be worth your while
to move them into a Lloyds TSB Adult Cash ISA. Similarly, if your family has
any Junior Cash ISAs with other providers you may wish to transfer these to
a Lloyds TSB Junior Cash ISA.
Theres no limit to how much you can move from previous tax years and they
wont affect this years allowance 5,340 for an adult cash ISA and 3,600 for
a Junior Cash ISA. For an adult cash ISA, you can only pay into one of these in
each tax year and money paid in the current tax year can only be transferred
in full. A child is only allowed to hold one Junior Cash ISA with a single provider
at any one time.
If you want to move over any of your existing cash ISAs, just mention it when
you open the new cash ISA. Theres a simple form to complete and then well
handle the move for you, keeping you informed along the way. Depending on
the type of ISA you have you may lose interest if you transfer your account.
If you do move from another provider well pay interest from the day we receive
your completed transfer application as long as the ISA is ready to move to us.
If you delay your transfer because the existing ISA has a notice period or
restriction, your current provider will let us know when it will be free to move
to us, and well pay interest from that date.

Paying you interest and

changing our rates.
Interest rates.
We display interest rates in all Lloyds TSB branches and publish rate changes
in a selection of national newspapers. You can also find out our latest rates
by asking in branch or calling the Interest Rate Helpline on 0845 3 000 032.
Please see our personal banking terms and conditions for more information
about payments into and out of your account and changes to interest rates.

10

Changing your mind.

What happens if you close your account within the
cancellation period?
If you open a cash ISA or Junior Cash ISA with us but then change your mind,
you can cancel it during the cancellation period, which is within 14 days of
opening your account. If you cancel during the cancellation period, youll
still be able to open another cash ISA or Junior Cash ISA with us (or another
provider) in the same tax year.

What happens if you close your account after the

cancellation period?
If you choose to close your account after the 14 day cancellation period,
well help you move your money to another of our accounts or return your
balance including any interest due to you.
A Junior Cash ISA account can only be closed if the balance is transferred to
another Junior Cash ISA or junior stocks and shares ISA.
If you close a Two Year Fixed Rate Cash ISA, you will be charged the equivalent
of 160 days tax free interest on the amount withdrawn. So you could get back
less than you originally deposited.
If youve paid money into your account and you close it after the 14 day
cancellation period, you wont be able to take out another cash ISA (with us
or any other provider) in the same tax year. You can transfer your cash ISA to
another provider.
If you want to close your account, just drop into any branch or write to
Lloyds TSB Bank plc, BX1 1LT.

11

What to do if you
have a problem.
Our promise.
If you do have a problem well do our best to resolve it immediately. Where we
cant, well ensure you have the name and contact details of the person or team
dealing with your complaint.

Tell us if theres a problem.

If you have a complaint or just want to tell us about something we could
do better, there are a number of ways you can let us know:
Visit a branch: come and see us at any of our branches and speak to a
member of the branch team.
By telephone: call us on 0845 3 000 000.
By textphone: if you have a hearing impairment, call us on 0845 300 2283.
By post: write to us at Lloyds Banking Group,
Customer Relations, BX1 1LT.

If youre still not happy.

Well do our best to sort things out but if we cant put things right to your
satisfaction, you can ask the Financial Ombudsman Service to look at your
complaint provided you have tried to resolve the matter directly with us first.
We hope you wont need to contact the Financial Ombudsman Service
but if you do, well tell you how to do this.

12

Important information about our

compensation arrangements.
We are covered by the Financial Services Compensation Scheme (FSCS).
The FSCS can pay compensation to depositors if a bank is unable to meet its
financial obligations. Most depositors including most individuals and small
businesses are covered by the scheme.
In respect of deposits, an eligible depositor is entitled to claim up to 85,000.
For joint accounts each account holder is treated as having a claim in respect of
their share so, for a joint account held by two eligible depositors, the maximum
amount that could be claimed would be 85,000 each (making a total of
170,000). The 85,000 limit relates to the combined amount in all the eligible
depositors accounts with the bank including their share of any joint account,
and not to each separate account.
For further information about the scheme (including the amounts covered and
eligibility to claim) please ask at your local branch, refer to the FSCS website
www.FSCS.org.uk or call 020 7741 4100 or 0800 678 1100.
Deposits with us are held with either Lloyds TSB Bank plc or Lloyds TSB
Scotland plc. Eligible depositors have a separate limit of 85,000 for accounts
in each bank.
Accounts with Lloyds TSB Bank plc include accounts in all its divisions and under
trading names: Cheltenham and Gloucester (C&G), Lloyds Bank, Lloyds TSB,
Lloyds TSB Agriculture, Lloyds TSB Bank, Lloyds TSB Business, Lloyds TSB
Business Banking, Lloyds TSB Commercial, Lloyds Bank Corporate Markets,
Lloyds TSB Corporate Markets, Lloyds TSB Private Banking and Worldwide
Service. An eligible depositors 85,000 limit relates to the combined amount
in all accounts with Lloyds TSB Bank plc.

13

Accounts with Lloyds TSB Scotland plc include accounts in all its divisions
and under trading names: Lloyds TSB Scotland Business, Lloyds TSB Scotland
Business Banking, Lloyds TSB Scotland Commercial, Lloyds TSB Scotland
Commercial Banking, Lloyds TSB Agriculture, Lloyds TSB Business, Lloyds TSB
Business Banking, Lloyds TSB Commercial, Lloyds Bank Corporate Markets,
Lloyds TSB Corporate Markets and Lloyds TSB Private Banking. An eligible
depositors 85,000 limit relates to the combined amount in all accounts with
Lloyds TSB Scotland plc.
If you are unsure which bank your account is held with please check your
account literature or ask at your local branch.

To open a cash ISA call

0845 730 1400

8am to 10pm Monday to Friday and 8am to 6pm on weekends.

visit www.lloydstsb.com/isa or come into any branch.

If youd like this in another format such as large print,

Braille or audio please ask in branch.
If you have a hearing or speech impairment you can contact us using Text Relay (previously Typetalk) or Textphone on 0845 300 2281
(lines are open 24 hours a day, seven days a week).
If you need to call us from abroad, or prefer not to use our 0845 number you can also call PhoneBank on 01733 347 007.
PhoneBank is a registered trademark of Lloyds TSB Bank plc.
Important information
We may monitor or record calls in case we need to check we have carried out your instructions correctly and to help improve our quality
of service.
Tax free is the contractual rate of interest payable where interest is exempt from income tax.
The information in this leaflet is correct as at January 2012.
Lloyds TSB Bank plc Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.
Lloyds TSB Scotland plc Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237.
Authorised and regulated by the Financial Services Authority.
M54832/0212

Bringing London 2012 closer to you.

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