Judy R.

Robertson
1650 Barnes Avenue Apt. #3
Bronx, Ny 10462
Phone : 347-627-5415 cell: 240-320-4961 email: judyrob59@hotmail.com

Highlights of ♦ 6 years of management experience within ARAMARK Corporation in

Qualifications both large and small accounts, and 15 years experience with similar
corporations.
♦ Managed $1.5 million dollar renovation in retail operation.
♦ Strong retail background, including 7 years of experience with
nationally branded concepts.
♦ Effective on-site manager known for good communication skills and
excellent client relationships.

Experience MANAGEMENT
and ♦ Directed all phases of retail, catering, concessions contract, and
summer conference feeding programs.
Skills
♦ Financial responsibility of accounts up to $2.5 million in sales.
♦ Supervised staff with multi-unit operations.
♦ Food & Beverage Director for 3 four-star hotels.
♦ Implemented high operating standards that consistently achieved
high client and customer satisfaction results.

SALES GROWTH
♦ Created innovative marketing plans that resulted in increased
annual sales greater than 6%.

♦ Successfully implemented brand concepts in an existing food court

that drove sales and increased customer satisfaction

♦ Implemented customer service training program for all staff,

including RA’s on campus.

MARKETING

♦ Revitalized specials and menus for served lunch concept.

♦ Successfully worked with teams of diverse ages and ethnic groups.
♦ Promote employee safety and food sanitation through example and
training.

HR MANAGEMENT
♦ Oversee and perform the recruitment and selection of hourly and
salaried employees within the account.
♦ Perform training programs for management team, colleagues, and
hourly employees.
♦ Ensure policy and practice development, consistency and
compliance.
♦ Recruit, screen, interview potential candidates for various
assignments.

CLIENT RELATIONS
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Experience ♦ Manage and develop relationships with primary and secondary

and liaisons.
Skills (cont’d) ♦ Perform committee focus groups regarding services.
♦ Coordinate special events in conjunction with client, personnel and
programs.
♦ Participate annually in client survey while consistently exceeding
standards.

SPECIAL PROJECTS
♦ Developed and facilitated Customer Service Workshop within
ARAMARK.
♦ Voted “Who’s Who” In Hospitality and Tourism 1997-1998.

♦ Developed a computerized version of the Weekly Operating Reports

including; inventory, daily sales reports, and weekly inventory
reports.
Developed training program for mentally and physically challenged
young adults.

 Developed recruitment strategies and worked with different job

placement agencies to train and hire candidates.
 Attended job fairs to seek candidates for various positions.

Employment Director of Food Service – Sodexo, Dr. Susan Smith Mckinney

History Nursing and Rehabilitation Center
Brooklyn, New York.
Patient Services Manager – Sodexho, Jacobi Medical Center
Operations Manager – ARAMARK Regional Staffing Center
New York, NY
Food Service Director
New York University – ARAMARK
Food Service Director - ARAMARK
Clifton, New Jersey School District
Director of Retail
Barnard College, New York, NY.
General Manager- Retail Chartwell’s
Towson State University -Towson, Maryland
Food & Beverage Director- Omni International Hotel
Baltimore, Maryland
Restaurant Manager- Tremont Plaza Hotel
Baltimore, Maryland

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Education
1994 B.S Hotel Restaurant / Business Management
Buxton University

1986 Marketing Certificate

Essex Community College

Professional ♦ Supervising to Achieve Results

Training ♦ Food Production Workshop
♦ Human Resources Workshop
♦ Customer Service Training
♦ ServSafe Certified
♦ Train the Trainer
♦ New York Food Handling Certification

Professional ♦ Member of Restaurant Association

Activities ♦ Member of the N A E W (National Association of Executive Women)

REFERENCES

• Josh Wilson- Director of Finance 718-614-3960

• Andy Pink-Hospital Administrator 347-837-6754

• Marian Germaine Cooperate Administrator 718-204-2091