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Welcome to Unity Basic Maintenance.

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Copyright 2016 EMC Corporation. All rights reserved.

Unity Basic Maintenance

This course provides the knowledge and skills necessary to perform basic maintenance on the Unity family of midrange products. It includes topics on alerts, diagnostic information, health checks, software upgrades, and CRU and
FRU replacements.

Copyright 2016 EMC Corporation. All rights reserved.

Unity Basic Maintenance

This module focuses on basic alerts, diagnostics, and support functions.

Copyright 2016 EMC Corporation. All rights reserved.

Unity Basic Maintenance

Basic maintenance and troubleshooting of the Unity storage system is performed using EMC
Unisphere for Unity. Unisphere uses a graphical, application-oriented model with a webfamiliar look and feel. The easy navigation and built-in best practices within Unisphere
enables the management of advanced storage features without an in-depth understanding
of these technologies. In addition, a support ecosystem provides access to learning
materials and support resources that make storage management easier than ever. This
results in a more efficient and productive environment.
Supported browsers include Google Chrome v33 or later, Internet Explorer v10 or later,
Mozilla Firefox v28 or later, and Apple Safari v6 or later.

Copyright 2016 EMC Corporation. All rights reserved.

Unity Basic Maintenance

This demo will show introduce Unisphere for Unity.

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Unity Basic Maintenance

Shown here is the System Service Overview page. We can tell from this view that all
Storage Processors are running in normal mode, and we can see the software version and
serial number of the Unity system. Tasks available here include Test or Change ESRS,
Refresh or Review Support Contracts, change Support Credentials, and change Contact
Information. These tasks can also be completed in the settings window.
Also available on this page are the Service Tasks, Technical Advisories, and Logs tabs. Lets
take a look at what is available in the Service Tasks tab.

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Unity Basic Maintenance

Now we have selected the Service Tasks tab. On this page there are a number of storage
system tasks as well as some Storage Processor tasks. Note that you can click on the More
Information link next to each task for the complete details. The link will bring you to the
corresponding help page in Unisphere. Lets take a look at the various storage system tasks
first.
To assist with diagnosing and resolving problems with your system, you can collect detailed
information about your system and save it to a file.

To proceed, highlight the Collect Service Information task and click on the Execute button.

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Unity Basic Maintenance

In the window that opens, you can select a collection file that already exists for download,
or you can create a new one. To download an existing file, highlight it and select the
download icon in the upper left hand corner. To create a new one, click on the Add icon
(plus sign).
It will take up to 10 minutes for the data collection to complete. Once it is complete, you
can select it and save the file a local directory or an external storage location.

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Unity Basic Maintenance

The Save Configuration task saves details about the current system configuration settings
to a local file. The configuration details include information about the system specifications,
users, installed licenses, storage resources, storage servers, and hosts. A service provider
can use this file to assist with reconfiguring the storage system after a major system failure
or system reinitialization. You can also use this file to keep a record of system configuration
changes. The configuration settings should be saved after each major configuration change
to ensure there is a current copy of the file.
Note that only the details about the system configuration are saved to the file. You cannot
restore your system data from this file.

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Unity Basic Maintenance

The Restart Management Software task is used to resolve connection problems between the
storage system and Unisphere. Note that you cannot restart the management software
when both Storage Processors are in Service Mode. To proceed, highlight the Restart
Management Software task and click on Execute. Restarting the management software will
disconnect the current management session, but will not disrupt data access to the storage
system. You will not be able to manage the storage system during this time. Wait three to
five minutes while the management software restarts.
You will see alerts indicating that the connection to the system is down. When the
management software has restarted, you will see alerts indicating that the connection is up.

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Unity Basic Maintenance

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The Reinitialize service task resets the entire system to the original, default factory
settings. Before you begin, all Storage Processors must be present in the system, operating
normally, and in Service Mode. Once both SPs are in the service mode, you must log into
Unisphere as the service user and run the Reinitialize Service Task. Note that reinitializing
will destroy all system configuration settings and stored data on the system. After
reinitializing the system, you will need to copy all data to the system from an external
storage system, such as a backup server. The reinitialization can take 90 to 120 minutes to
complete.
When system reinitialization has completed, the system reboots and is ready to be
configured. Use the Connection Utility to establish an initial network connection to the
system and then log in to Unisphere and run the Initial Configuration Wizard to configure
the system.

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Unity Basic Maintenance

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The Change Service Password task allows you to change the service password. The service
account is used to execute service tasks on the Unity storage system. Note that this will not
affect the users and groups in the settings menu.

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Unity Basic Maintenance

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The system shut down or power down procedure involves shutting down the Storage
Processors (SPs). When all SPs are down, all I/O services stop and hosts lose access to the
system. Before performing this procedure, it is recommended that you disconnect all
network shares, LUNs, and VMware datastores from each host to prevent data loss. When
the system is fully powered up, you can reconnect the hosts to these storage resources.
The shutdown process can take between 10 to 20 minutes to complete. During this time,
the connection to the system will be lost and you will not have access to Unisphere or the
online help. It is important that you print the power up instructions from the help menu to
be sure you have all of the information you need to power up the system. You will need to
physically remove power from the SPs and then reconnect them to power the system back
up. The system has shutdown and the power can be removed from the SPs when the Status
Fault LED is blinking amber and the power LED is solid Green.

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Unity Basic Maintenance

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To connect to the system and perform advanced system maintenance, you need to enable
the Secure Shell (SSH) protocol on the storage system. To enable SSH, highlight the task
and click Execute. You will be prompted for the service password. This service action allows
you to run service tools, such as service actions or service scripts, on the storage system.
Once SSH is enabled, you or your service provider can run the tools through a service
portal. When the service tools have finished running, disable the SSH protocol to ensure
that the system is secure. To learn more about using service commands, refer to the Unity
Service Commands Technical Notes document available on support.emc.com.

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Unity Basic Maintenance

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The Enter Service Mode task is a Storage Processor service task, meaning it applies to an
individual SP, and not to the storage system as a whole. Entering service mode may be
required to reimage an SP, reinitialize the storage system, or replace certain hardware
components. An SP will also automatically enter service mode when it is unable to resolve
an issue and thus requires intervention.
When an SP enters service mode it stops servicing I/O to hosts and all I/O loads on the SP
fail over to the peer SP, if it is healthy.
Once you select the task and click Execute, you will be prompted for the service password.
Wait at least 10 minutes for the SP to enter service mode and do not attempt any actions in
Unisphere until it has completed.
To verify that the SP is in service mode, check that the Mode field displays Service. Here,
both SP Modes are reported as Normal. Note that Unisphere may not refresh automatically.
If prompted, reload Unisphere. If not, refresh the browser manually. To physically confirm
the SP is in service mode, ensure the SP fault LED flashes alternating amber and blue.

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Unity Basic Maintenance

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The Reboot an SP task can resolve minor problems with the SP, its components, or the
system software on the SP. This task is also used to reboot an SP that is in service mode to
return it to normal mode, provided that the SP is healthy enough to do so. Note that when
an SP reboots, it stops servicing I/O to hosts. If the peer SP is healthy and in normal mode,
it will service the rebooting SPs I/O to hosts and its write cache will remain enabled.
Once you highlight the task and click Execute, you will be prompted for the service
password. After waiting a few minutes and refreshing Unisphere, confirm the SP reboot has
completed by noting the SP Mode Field. It should display a Normal Mode.

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Unity Basic Maintenance

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In order to monitor the SP boot process, you need to establish a Serial Over LAN (SOL)
connection to the SP service port. This is accomplished using the IPMI tool. The IPMI tool
can be found on support.emc.com by searching the Unity Support Tools section. First,
install the tool to the C:\ directory of your service laptop. Next, set your local network
adapter to the IP address 128.221.1.250 and then issue the command shown to connect to
SP A. If you need to connect to both SP A and SPB, you can connect to the service ports via
a small Ethernet switch. Open another command prompt window and issue the command
again to SP B. It is the same command except that the IP address for the service port for
SP B ends in 253.
Please refer to the EMC IPMI Tool Technical Notes document available on support.emc.com
for the complete details.

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Unity Basic Maintenance

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The Reimage a Storage Processor (SP) task is used to safely fix problems with the system
software that could not be resolved by rebooting the SP. Reimaging reinstalls the system's
root operating system while leaving the user's data intact. The system configuration
settings and stored files will not be changed.
Reimaging an SP requires that it is first placed in service mode. That is why the Execute
button for this task is now greyed out. Once you have the SP in service mode and execute
the reimage task, wait at least 20 minutes while the system reimages the SP and do not
attempt any actions in Unisphere until it has completed. After it has completed reimaging, it
will boot into service mode. You can then use the reboot service task to reboot it to Normal
Mode.

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Unity Basic Maintenance

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Now that weve looked at all of the service tasks, lets take a look at the other two tabs in
the System Service window. The Technical Advisories tab displays up-to-date, real time
information and advisories specific to your system from the Knowledgebase available on the
support website. Here you can select an advisory from the list and choose the link in the
Knowledgebase Number column. A new Web browser displays the technical advisory article
from the support website. Note that you can customize the view as well as sort, filter, and
export data.

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Unity Basic Maintenance

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The Unity storage system monitors and reports on a variety of system events. These events
are collected and written to a log shown here in the System Service Logs window. Note that
you can customize the view as well as sort and filter data by date and time, user, source
SP, Category and Message. You can also configure remote logging. Click on the Manage
Remote Logging link to navigate directly to the Specify Remote Logging Configuration
section in the System Settings menu.
To configure remote logging, the remote host must be accessible from the storage system.
By default, the storage system transfers log information on port 514 using the UDP
protocol. For more information on setting up and running a remote syslog server, refer to
the documentation for the operating system running on the remote system.

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Unity Basic Maintenance

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The Unisphere Support page can be reached via the navigation pane on the left. The
Support page provides links to resources for learning about and getting assistance with
your storage system. Options include watching how-to videos, accessing online training
modules, downloading the latest product software, searching and participating in the online
community, and much more.
You can also access support options through the product's support website. To register your
system, download licenses, or obtain updated software, you must first establish a support
account.

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Unity Basic Maintenance

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The tools available for Unity Implementation are shown in the next two slides. These tools
are intended for Service Enabled Partners and EMC Support Personnel.

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Unity Basic Maintenance

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Shown here are the remaining Unity implementation tools.

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Unity Basic Maintenance

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This module focuses on the Software and Licenses section of the Unisphere Settings menu.

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Unity Basic Maintenance

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Navigate to the Settings menu by selecting the settings icon in the upper right corner of
Unisphere. Shown here is the Software and Licenses menu. Notice that there are links to
get a license online and install a license. As we can see here, in this case, the issued license
does not include Data at Rest Encryption. Note that Unity storage systems are orderable as
either encrypted or non-encrypted. The encryption state is set the first time a license is
applied and you cannot apply another license at a later time to enable or disable encryption.
A destructive reinitialization would be required to change the encryption state.
Lets take a look at the Disk Firmware menu next.

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Unity Basic Maintenance

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Shown here is the Disk Firmware menu. Here we can view the current firmware, obtain new
firmware online, and install firmware.

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Unity Basic Maintenance

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On the Language Packs page, we can obtain and install optional language packs.

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Unity Basic Maintenance

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Shown here are the system limits. Now lets take a look at the Software Upgrades menu.

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Unity Basic Maintenance

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As we can see in the Software Upgrades page the current UnityOS version and release date
are displayed. Here we can download new software, start an upgrade, or perform a health
check.
Selecting the Perform Health Checks button will begin a Pre-Upgrade Health Check. A health
check is a series of checks on the state of the storage system. Performing a system health
check helps ensure that no underlying problems exist that may prevent a successful
software upgrade. If there are no problems with the storage system, the health check
should complete in a few minutes and should report The storage system's health checks
have successfully completed as shown here. If any issues are reported, they must be dealt
with prior to proceeding with a software upgrade. Now lets try the software upgrade.

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Unity Basic Maintenance

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This demos will show the Unity software upgrade.

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Unity Basic Maintenance

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This module focuses on CRU and FRU replacements.

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Unity Basic Maintenance

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These demos can be viewed in the elearning course.

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Unity Basic Maintenance

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This course covered the basic maintenance of the Unity storage system.
This concludes the training.

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Unity Basic Maintenance

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