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: 72001


: (BBI)



Punjab and Sindh bank is a government owned bank(79.62%) with headquarter in New Delhi.
Of its 1466 branches spread throughout India, 623 branches are in Punjab state. Its net profit is
Rs 121.35 crores and net NPA is 3.55% for the year ending 2014-15. The banks operating
profit for the year ending 2014-15 is Rs 775.45 crores. Total business of bank was 1,51,511
crores for the year ending 2014-15. The worth of bank as on 31-03-2015 is Rs 4812 crores.
State bank of india {SBI} is an Indian multinational, public sector banking and financial
services company .it is a government-owned corporation with its headquarters in Mumbai,
Maharashtra. As of 2014-15,it had assets of INR 20,480 billion {USD 310 billion } and
more than 14,000 branches, including 191 foreign offices spread across 36 countries,making
it the largest banking and financial services company in india by assets.
Sate bank of India is one of the big four banks of India, along with ICIC bank, bank of
Baroda and Punjab national bank the bank traces its ancestry to British ,India, through the
imperial bank of India, to the founding ,in 1806, of the bank of Calcutta ,making it the oldest
commercial bank in the India subcontinent. Bank of madras merged into the other two
presidency bank British India, bank of Calcutta and bank of Bombay, to form the
imperial bank of India, which in turn became the state bank of India in 1956 government of
India owned the imperial bank of India in 1955,with Reserve bank of India {Indias central
bank} taking a 60% stake, and renamed it the state bank of India. In 2008, the government
took over the state held by the Reserve bank of India.
State bank of India is banking behemoth and has 20% market share is deposits and loans
among Indian commercial bank
Besides agency services, Banks also perform many general utility services also. Banks render
these services not only to their customers but also to the general public. Following are some
general utility services provided by banks.
1.RBI allows certain branches to undertake Foreign exchange transactions.
The bank enables foreign trade by issuing letter of credit.
2.Banks provides safe custody of valuables. 3.Promote capital market

Scope of study
1.Reason behind this project is to understand the various utility functions provided by bank

2.To create awareness among people about various utility functions provided by bank.
3.To understand the banking system.

Need Importance of General Utility Functions

General utility functions
General utility service offered by banks
An addition to agency service the modern banks provide many general utility
Services for the community as given.
Locker facility
Bank provide locker facility to their customers. The customers can keep their Valuables, such
as gold and silver ornaments, Important documents; shares and debentures in these lockers for
safe Custody.
Travellercheques and credit cards
Bank issue travellers cheques to help their customers to travel without the fear of theft or
loss of money. With this facility the customers need not take the risk of carrying cash With
them during their travels.
Letter of credit
Letters of credit are issued by the banks to their customers Certifying their credit worthiness
Letters of credit are very useful In foreign Trade.
Collection of statistics
Banks collect statistics giving important information relating to trade, commerce industries,
money and banking they also publish valuable journals and bulletins containging articles on
economic and financial matters. Acting referee Banks may act as referees with respect to the
financial Standing, business reputation and respectability of customers.
Underwriting securities
Banks underwrite the shares and debentures issued by the government public or private
Gift cheques
Some banks issue cheques of various denomination to be used on auspicious occasions
accepting bills of exchange on behalf of customers Something, banks accept bills of
exchange, internal as well as Foreign, on behalf of their Customers. To import goods

Merchant banking
Some commercial banks have opened merchant banking division to provide merchant a
banking service.

Objective of the study

The main objective of this project is to study about various utility services provided by

1.To understand the working system of bank.

2.To study about banking system of P & S bank & SBI bank

3.To study about how banks perform various utility services.

4.To get knowledge about how banks circulates funds collected from general public.

5.To provide suggestions for improvement in methods of providing general utility services
of bank.

6.To fund out problems faced by bank in providing such services.

Literature review
1. Ashish Raut (2010-11) had made a research on general utility function of a public sector
banks. ashish Raut had made a research through personal interview with some of public
sector banks Located in his hear by area he also collected data from various other sources
like books & journals.
2. priyanka sawant (2012-13) researched on the function and policies of various public
sector Banks. Priyanka sawant had collected information by giving personal visit to banks
and collected data from banks officials. She also used some of external sources to collect
3.Prathibha (2014-15) prepared a report on commercial banking.> Prathibha had made
research from internet, articles, books and newspapers .
4.Jyoti Raut {2013-14} Jyoti rant had made research on functions of SBI bank. she had
made research through personal interview with bank officials and also through various bank
5.Aarati Singh {2015-16} She hat made research on utility functions performed by SBI
She researched through bank articles, journal and personal visit also

Limitations of the study

1. Mostly banking utility service are available to its customers and not to all general
2. most of the peoples are dont aware about such services provided by bank.
3.some of them services provided by banks are highly charged like, Dealing in shares.

4. banks miserably fails to create awareness about these services among general public.

Research methodology of the study

1. The source of data is primary and secondary in nature.
2. Primary data is collected from personal interview.
3. Secondary source of data is collected from internet, journals, newspapers articles.