Baker,
Classification
Sr.
Manager,
WW
Frame
business
problems,
analyze
alternatives, and develop implementation plan
Collaborated
with
over
30
command
representatives and local agencies, as well as, 8+
internal managers
Created and managed monthly budget and
program reports
Program Coordinator
Hope Haven
September 2003 October 2004 (1 year 2 months)
Planned daily activities for developmentally
disabled adults including recreation, day trips, and
aerobics
Supervised 24 staff during implementation and
documentation of programming activities
Ensured all aspects of program met all federal,
state and agency requirements, including billing
clients, developing client and meeting program goals
Administrative Assistant
Robert Greenberg
October 2000 May 2003 (2 years 8 months)
Coordinated office administrative tasks, reviewed
lesson plans, reviewed and evaluated written
materials, and assisted in the daily activities of a
blind professor
Direct Care Provider
Carobell Inc.
January 1999 August 2000 (1 year 8 months)
Responsible for maintenance and delivery of
educational programs
Assisted severe mentally retarded clients in daily
living needs and provided therapy and rehabilitation
Sergeant, Helicopter Crew Chief
United States Marine Corps
October 1994 October 1998 (4 years 1 month)
Promoted four times in four years before earning
honorable discharge
Supervised and trained Marines performing
helicopter maintenance
Completed
routine
maintenance,
aircraft
inspections, and certified helicopters safe for flight
MIT
Finance
2011 2011
Rollins College - Crummer Graduate School of
Business
MBA, Marketing and Management
2007 2010
GPA 4.0
Activities and Societies: Six Sigma Certified;
International Consulting Project Jacuzzi Europe; Beta
Gamma Sigma
University of North Carolina at Chapel Hill
BA, Recreation Administration and Sociology
1999 2003
Cumulative GPA 3.972
Activities and Societies: Phi Beta Kappa
Lena Bryant,
Goods
Director,
Dangerous
Bachelors, Psychology
1992 1996
HR Management
Mirant
2001 2003 (2 years)
Senior HR business partner that provided HR
strategy, generalist support, and executive coaching
for a customer base of 250 employees. Led all HR
efforts for client organization including compensation
benchmarking & analysis, role clarity, restructuring,
business planning, succession and people planning.
HR Management
Acsys Inc.
2000 2001 (1 year)
Senior HR generalist for organization of 500
employees. Consulted on all HR disciplines including
employee relations, executive coaching, training
(incl. employment law), associate onboarding,
performance management, HR and 401K plan
administration.
HR Management
Bank of America
1996 2000 (4 years) Jacksonville, Florida & Atlanta,
Georgia
Worked in all areas of Human Resources (Benefits,
Executive and Organization Development, Employee
Relations, Staffing Services, Compensation, Training,
Generalist). Began my career at BofA in a 15 month
HR management training program. Assumed roles
with increasing responsibility over my tenure
culminating in a senior HR generalist role as an
Assistant Vice President supporting the BofA
Specialty Group.
Education
University of Florida
Created
key
performance
indicators
for
implementation and support. Established root
cause analysis group that provided input to
product development and other departments
which resulted in an improved customer
experience.
Customer Service Operations
Selected and implemented a new CRM that
supports current and future growth. Created a full set
of management reports that permitted early
identification of support issues.
Vice President of Installation & Logistics
Talyst
October 2007 December 2009 (2 years 3 months)
Bellevue, Washington
Responsible for the installation and maintenance of
all automated pharmacy dispensing equipment.
Additionally, manages the logistics operation
including the receipt storage testing and shipping of
equipments and consumables.
Implementation Operations
Established new processes and procedures,
created customer workflows, and developed
customer and employee training materials.
Significantly reduced variation and cost.
Developed task based labor standards which
permitted labor forecasting and project based
variance analysis and formed the basis for
employee accountability and reviews.
Integrated an external company into the
implementation process creating surge capacity
while reducing implementation expense. This
partial outsourcing was an industry first.
Logistics Center Operations
Through improved procedures and elimination of
non-value added processes was able to improve
workforce productivity by 16%.
Established
productivity
and
performance
standards as well as reporting mechanisms to ensure
compliance within established service levels.
Customer Care Operations
Developed call center performance standards,
standardized emails and voice scripts used by call
center employees. Established service metrics, a
training program and a QA system.
Information Technology
Re-architected and re-wrote various applications
that constitute the web site.
Vice President of Operations
drugstore.com
June 1999 June 2006 (7 years 1 month)Bellevue,
Washington
Responsible for management of day to day
operations and long range planning for the
Fulfillment,
Replenishment,
Purchasing,
and
Customer Service departments for this 400M+ on
line business. Implemented processes, systems and
procedural changes which reduced operational
expenses to less than 10% of net sales achieving 7
consecutive qtrs. of operation expense reductions.
Distribution Operations
Planned and managed the construction of $25M,
290,000 sq. ft. distribution center, the companys
first. Developed and executed a product in-load
and staffing plan.
Instituted productivity measurement systems.
Consistently drove variable costs downward on
to .30/unit shipped. Met or exceeded all internal
SLAs.
Created reverse logistic programs with hard line
vendors that included on-line visibility of on-hand
and in-transit inventories.
Customer Service
Designed
and
executed
an
off-shore
implementation plan to take advantage of acquired
Halifax, NS call center. Reduced call center employee
cost by more than 22%.
Replenishment Purchasing
Significantly expanded the purchasing group.
Established over 100 direct vendor and 2 distribution
relationships. Achieved 3X improvement in stock
turns and availability by 6 points. Reduced
backorders to less than 2% of sales. Achieved 1% GM
improvement.
SVP Operations
Multiple Zones International
1997 1999 (2 years) Renton, Washington
Responsible for all aspects of IT, distribution,
transportation and facilities management for the
companys distribution, returns processing and
configuration centers.
Developed and executed a plan for the complete
revamping of the IT organization. Instituted process
discipline,
established
goals
objectives
and
implemented management controls to achieve both
day to day and long range goals regained the
confidence of the customers achieved upgrades
and application development projects within budget
and on time.
Planned and executed a major hardware and
software upgrade for the legacy ERP system.
Completed entire project within three months
without interruption of service. Revamped every
aspect of the web site including hardware, software
and architecture.
Developed and instituted a second day delivery
system for customer orders. Program resulted in
greater delivery options for customers, improved
freight recovery and permitted MZI to differentiate
itself from the competition.
Instituted a multi-functional team for the purpose
of reviewing the returns policy. Revamped the policy
and put systems and procedures in place which
resulted in a 23% reduction in returns processed and
a 26% cost reduction in this function.
Developed the plans for the relocation of the
returns processing facility. Designed processing flow
and storage layout for the new operation. Began
processing receipts with-in two weeks of the
projected start date. Relocated from the existing
facility on time and under budget.
Director of Distribution
Fingerhut companies
1994 1996 (2 years)St Cloud, Minnesota
Operationally
and
financially
responsible
for
company's largest distribution center and returns
center. Annual operating budget exceeded $48
million. More than 70,000 SKU's ... in over 2.1 million
sq. ft. of storage ... inventory valued at more than
$130 million. Customer orders and returns processed
exceeded 21 million annually with a work force of
more than 2,000 unionized employees.
Process improvements, procedural changes and
new technologies introduced achieved $2.6
million in operational cost savings during a fiscal
year while reducing distribution center order
processing times by more than 11%.
Managed a 500,000 sq. ft. expansion project.
Developed an operational start-up plan that
included SKU relocation and consolidation,
integration of new material handling system
existing processes and redesign of the receiving
function.
Redesigned customer gift processing. Initiative
included new picking concepts and vendor
prebagging of commonly ordered combinations.
Undertaking resulted in increased peak shipping
capacity and cost reductions of more than $1.43
million annually.
Responsible
for
Operations,
Finance,
Sales/Marketing, Contracts, and Customer Service.
Import Compliance Administrator & Duty Drawback
Specialist
Filippos
Partner
Kangelaridis
HR
Business
Experience
HR Business Partner
Amazon
January 2016 Present (1 year 1 month)
Luxembourg
Senior Advisor - HR Services
PwC Luxembourg
April 2014 December 2015 (1 year 9 months)
Luxembourg
Plant Human Resources Manager
Lafarge
April 2012 October 2013 (1 year 7 months)
Human Resources Project Coordinator
Lafarge
March 2010 April 2012 (2 years 2 months)
Compensation & Benefits Analyst
Lafarge
November 2007 April 2010 (2 years 6 months)
Sales Trainer Assistant
Coca-Cola HBC
April 2005 August 2005 (5 months)
Internship at the Human Resources Department
Coca-Cola HBC
October 2004 March 2005 (6 months)
Cardiff University / Prifysgol Caerdydd
Msc, Human Resources Management
2005 2006
Technologiko Ekpaideutiko Idrima, Athinas
Bachelor
of
Science
Administration
2001 2005
(BS), Business
Michael
Counsel
Segall
Senior
Corporate
Capital Markets
Specialties: High Yield, IPOs, Corporate Governance,
Acquisition Financing, Sponsors, Natural Resources,
Financial Institutions
Experience
Senior Corporate Counsel Operations Compliance
and Sustainability
Amazon
November 2015 Present (1 year 3 months)
Corporate Counsel Operations Compliance and Prime
Now (Interim Basis)
Amazon
September 2015 Present (1 year 5 months)
Corporate Counsel UK Operations (Interim Basis)
Amazon
March 2015 September 2015 (7 months)
Corporate Counsel EU Transportation and Supply
Chain
Amazon
January 2012 March 2015 (3 years 3 months)
Associate
Davis Polk & Wardwell LLP
September 2006 December 2011 (5 years 4
months) Greater New York City Area
Education
Harvard Law School
J.D., Law
2003 2006
Activities and Societies: Tenant Advocacy Project
University of Chicago
A.B., History with Honors
1999 2003
Activities and Societies: Phi Beta Kappa Washington
Park Youth Program
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Experience
Senior Manager EU Dangerous Goods
Amazon
June 2016 Present (8 months) Luxembourg
Global Quality Control Manager, REACH Manager
Calderys, Division of Imerys SA
September 2011 May 2016 (4 years 9 months)
Germany/Belgium/Global
I've created and continue to animate a global
network of quality people within our decentralized
company, including our key internal and external
stakeholders. As an example, I'm co-leading the
quality improvement of one of our key raw materials
produced at a sister company in Ukraine. I coach our
people into further developing their skills, our
standards, our raw materials, our production,
products and services to improve the value we can
offer to our customers, globally. Various projects are
in place to strengthen these efforts such as the
introduction of quality cross-audits of our production
sites.
Together with key people I have evaluated and
implemented the right Key Quality Indicators that are
aligned with our strategy, such as CCR, RFT, OTD.
Close monitoring and analyzing these KQIs give rise
to local and global projects with the objective of
improving the KQIs, which in turn improve Culture
(quality mindset, safety), Value (improved or
customized raw materials, products and services)
and Sustainability (claim costs reduced by 20% in 3
years, gross margin improvements of up to 1M by
product developments, by focusing on waste and
production costs).
I've created a framework to objectively evaluate and
classify
our global
suppliers by combining
information from questionnaires, claims, audits, and
day-to-day service levels, which we do together with
global purchasing. We then work together with our
suppliers to implement an action plan to improve
their classification.
I've lead our CLP compliance efforts for our
production sites, the registration of a key substance
for our business under REACH and the notifications
of many different substances under various national
inventories such as Turkey.
Technical, Health and Safety Data Manager
Calderys
September 2010 September 2011 (1 year 1 month)
Lyon Area, France
Leading dedicated global compliance efforts in
regulatory frameworks such as REACH and other
national inventory programs (e.g. China, Taiwan,
South-Corea, Japan, Turkey, US).
Introducing global GHS/CLP compliance at corporate
level and operations level, while providing training to
local people.
Managing and securing confidential, centralized
business
data:
raw
materials,
formulations,
specifications, technical product and safety data, QC
data, QC plans, roll-out central data system
worldwide, harmonization of data, optimization user
interface/software.
Supervising team of technical and administrative
experts.
Participating in environment working group PRE (part
of Ceram-Unie) and SDS working group German DFFI.
REACH, Transport, Health and IH Manager; Secretary
General Industrial gasses
essenscia
May 2009 August 2010 (1 year 4 months) Brussels
Area, Belgium
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12
13
Operations Supervisor
UPS
September 2000 October 2013 (13 years 2
months) Redmond, Washington
-Designed and implemented master operating plans
for the state's largest distribution centre.
-Planned volume, staffing, and flow schedules on a
daily basis.
- Provided daily resource utilization and allocation
plan for 50 - 100 employees, and directed changes
as needed to ensure timely shipments.
-Lead employees to maintain safety, quality and
production standards.
-Maintained databases to ensure accurate routing of
loads and shipments.
-Trained approx. 35-40 employees per year on
auditing HAZMAT shipments to comply with FAA and
DOT laws and regulations.
14
Standardizing
and
maintaining
Standard
Operational Procedures
Ensuring dangerous goods classification accuracy
Co-founder
Room Concept
February 2008 September 2012 (4 years 8 months)
Valencia Area, Spain
Creation of a company to accommodate foreign
students in Valencia
Developing the business strategy
Promoting the company and acquiring new clients
Assistant in the European Commission (Executive
Agency for Health and Consumers)
European Commission
November 2011 February 2012 (4 months)
Luxembourg
Assisting in the launching and monitoring of calls
for tenders and calls for
proposals in the Consumers Unit
Market Analyst
Valencian Export Institute
November 2009 November 2011 (2 years 1 month)
New York, USA / Brussels, Belgium
Fellowship awarded by Valencian Export Institute
Undertaking macroeconomic research (applied
tariffs, import formalities, trade
flows, trade barriers, etc)
Providing consultation for special promotions and
distributions
Conducting strategic market analysis for Valencian
products
Managing promotional campaigns for Valencian
products
Monitoring European policies and looking for
funding through European projects
Assistant Commercial Director
ROSA CLAR GROUP
March 2009 August 2009 (6 months) Place San
Agustn 2 - B1, 46001 Valencia, Spain
Monitoring sales objectives with Balanced
Scorecard (BSC)
Performing efficiency control and internal auditing
Managing Rosa Clars branch in Pamplona
September
2003
National students competition
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