SAP Note

1235681 - SM21: Enqueue: Transfer error while reading lock entries

Version 5 Validity: 22.02.2013 - active

Language English (Master)

Header Data
Released On
Release Status
Component

22.02.2013 18:54:30
Released for Customer
CRM-MW-MON Monitoring

Other Components CRM-MW-SRV Flow / Services

Priority
Category

Correction with medium priority

Program error

Symptom
You will find errors in SM21 of following type popping with a frequency of 5 minutes:
Enqueue: Transfer error while reading lock entries
> Destination: <*>
> ENQUE_READ exception code: 8
> Name or password is incorrect (r
> epeat logon).
<*> stands for a special application server.

Other Terms
SMOHQUEUE; CCMS; RZ20; system log error;ENQUE_READ

Reason and Prerequisites

The issue is due to changings in rights to read ENQUEUE tables from an enqueue server via module
ENQUEUE_READ. One collector for CCMS alert monitoring checks, whether the queue deamon for SMOHQUEUE
is running or not. Doing so, it reads the enqueue tab. This is not allowed anymore for SAPSYS user
in client 000.

Solution
We have changed the check, making the enqueue tab reading unnecessary. Apply the correction
instructions according your SP level and CRM version. Afterwards, the error message disappears in
the log.

Validity
Software Component From Rel.
BBPCRM
400
500
520
600
700

To Rel. And Subsequent

400

500

520

600

700

Correction Instructions
Correction Instructions

Software Component
BBPCRM
BBPCRM
BBPCRM
BBPCRM
BBPCRM

Valid from
400
400
500
520
600

Valid to
500
400
500
520
600

Support Packages & Patches

Number
1021814
1569645
1569644
1569643
1569642

Support Packages

Software Component Release Support Package

BBPCRM
400
SAPKU40016
500
SAPKU50013
520
SAPKU52005
600
SAPKU60004
700
SAPKU70001