PHILANDER HOPKINS

4211 Seminole Drive

Pearland, Texas 77584
Mobile: 832.297.3265 philhopkins@yahoo.com

PROFESSIONAL PROFILE
My objective is to apply my technical aptitude and ingenuity to align company needs with their
long term vision. I have extensive knowledge and training with creating budgets and budget
management, which will make it possible for IT to operate efficiently, regardless of various
budget restraints.
Technical Experience:
• Enterprise Solution Management – Financial, HR, Time Management, Postage, Security
Surveillance, Kaseya, People Cube, and Inventory Solutions
• Operating Systems – Windows Workstation: Windows 7, Vista, and XP Professional
• Software – Dreamweaver, Adobe Photoshop, Microsoft Project, Microsoft FrontPage,
Crystal Reports, MS Office 97/ 2000/ XP/2007, MS Access, Netscape, Internet Explorer,
Adobe Full Client, FTP Clients, Lotus Notes, MS Outlook, Symantec Suite, AVG, Partition
Magic, Ghost, Oracle Client, Citrix Client, Timbuktu, Castanet, SMS, and WinTernals,
• Hardware – Compaq, Dell, and IBM Desktops and Laptops, Treo, Palm, RIM/Blackberry,
TCP/IP networking
• Server – Compaq and Dell maintenance and configuration. Windows 2008, Windows
Advance 2003, Windows 2000, Windows NT 4.0 management and maintenance
PROFESSIONAL EXPERIENCE

Seeking Solutions, Pearland, Texas 2008 - Present

Information Technology Consultant
Provide cloud base server and technical support for various non-profit organizations. Contract
Responsibility included management of network infrastructure, and disaster recovery.
• Budget management
• Implementation of technology that improved the organization ability to operate
• Implementation of Cisco network to enhance firewall security.
• Management of Cisco wireless network

Gulf Coast Community Services Association, Houston, Texas 2006 - 2009

Enterprise Operation Manager
Primary areas of responsibility included management of network infrastructure, VPN, disaster
recovery, smart devices, laptop, desktop, and handheld computers. Duties included management
of technical support staff, volunteers, contract renewals, and management of software license
• Completed Projects: Network upgrade to MPLS, Server upgrade to 2008, Implemented
Kaseya management tool, reduced operation cost by 30%
• Researched and implemented technology that improved the staff’s ability to operate
• Management of ARUBA wireless network
• Implemented technology that allowed IT to be efficient and reduced operation cost
Philander Hopkins 2
• Developed network, function, inventory, and software design documents, which included
database architecture and specification and flow charts.

Symantec, Houston, Texas 2003 – 2007

Senior Software Analyst
Provide support to network and server administrators using cutting edge technology to help
companies set high level security standards.
• Customer Support via phone, email, and Onyx tracking system
• Help clients install and manage BVADMIN and Web Portal administration console
• Assist clients with DNS, DHCP, and firewall configuration
• Provide support for Windows 2003, Windows 2000, and Exchange management
• Configure Password Self Service software that would reduce Password problems.
• Help clients configure IIS with SSL
• Internet Security using Port scanning software built with NMAP support
• Configure systems to track and monitor user account activity
• Provided migration solutions to help move environments from Novell to Windows 2003
DYNEGY, Houston, Texas 2000 - 2002
Make-Ready Manager
Manager of 6 analysts: Responsible for building new systems and hardware deployment. Duties
included server maintenance, software deployment, and project management.
• Researched existing procedures and successfully presented alternative approach that was
adopted, resulting in 20% increase in daily production and quality standards.
• Designed 5 weekly reports, using Crystal Report, pulling data from Oracle.
• Created and documented installation process for 4 software installs impacting over 2,000
clients.
• Built 4 servers to backup data from customer's desktops and notebooks.
Desktop Support Technician
Ensured hardware worked properly during daily operations. Identified performance issues in
order to eliminate operational bottlenecks.
• Assisted with testing and the deployment of projects to improve Dynegy’s IT structure: XP
Migration, Novell to NT Migration, Network upgrade.
• Primary technical contact for documentation and testing during the VPN project for over 200
users.
• Developed and implemented processes and procedures that streamlined installation services.
These processes resulted in efficient workflow and improved communication.
• Primary technical support for Directors, 100 Dynegy Direct developers, and Trade Floor.
Helpdesk Technician
Logged ticket information using Tivoli Management Center. Utilized communication skills and
troubleshooting ability by solving customer problems and generating solutions for Windows OS
and proprietary energy applications.
• Managed 2000 plus Local and Network accounts.
• Trained new and existing employees to improve the team technical skills.
• Provided network support for over 2000 systems.
SHELL SERVICE, Houston, Texas 1999 - 2000
Helpdesk Technician
Accomplished above average 1st call resolution using Service Center 2.1. Performed Nationwide
phone support on a daily basis using advanced technology to resolve customer problems.
• Identified Network, WorkStation, Server, and CITRIX problems.
• Tracked over 1,000 calls, which improved the company performance.
• Supported various problems for over 5,000 users across the nation.
MOBILECOMM, Ridgeland, Mississippi 1996 - 1999
Client Server\Desktop Support Technician
Maintained Jackson area Client Server infrastructure, as well as provided desktop assistance and
resolution for customer issues corporate-wide.
• Implemented new software nationwide by using SMS.
• Developed a database tracking system for company assets.
• Configured and maintained SQL 2000 Servers on NT and 2000 platforms.
• Setup network printers, created logon scripts, and created user shares.
• Used ghost to create system images for multiple platforms.
• Converted 600 existing Novell systems to NT 4.0 and assisted with exchange server
configurations.
• Developed an innovative schedule to audit all the processes and procedures, which improved
the quality and integrity of the software.
Reliant Energy, Ridgeland, Mississippi 1993 – 1996
System Auditor\Technical Support
Provide support for data servers and event servers. Ensured reliant mobile employees had access
to company data outside of the core network.
• Programmed all scheduling systems.
• Provided technical support for mobile reliant employees
• Backup and maintained data for event and data servers.
EDUCATION
Master of Science in Computer Information Systems, 2003
University Of Phoenix, Phoenix, Arizona
Bachelor of Science in Computer Science Information Systems, 1999
Jackson State University, Jackson, Mississippi
VOLUNTEER AND AWARDS
Symantec – Excellent Customer Service Award
Dynegy - Junior Achievement Volunteer Instructor
Dynegy - Built systems for non-profit organizations to improve technology in the community
Dynegy - Technology 2001 Customer Service Award
Bay Area Turning Point - 2001 Volunteer of the Year
MobileComm - 1998 Employee of the Year Award