READING PASSAGE 1

QUESTIONS 1 7
1 Body language is a form of non-verbal communication. The various ways we
sit, stand, talk and hold our hands and even look at another person are all ways
through which we present ourselves to others. Studies show our body
language speaks louder than our words. Body language can, if properly
interpreted, say a great deal about you and how you feel about a situation or a
person.

2 Eye contact is usually the most important body language signal and is often
used to figure out if a person is lying or not. Studies show that when people lie,
they often avoid making eye contact and tend to look to the left. Those who are
aware of this fact make more eye contact than usual when they lie. So the next
time you notice someone making unusual eye contact, be careful!

1
0

3 Our body position while talking to someone says a lot about us. If we face and
position our shoulders towards that person, it shows that we are interested and
involved in the conversation with that person. If we position our body away
from the person we are talking to, it can be perceived as a sign of not being
interested in the conversation.

1
5

4 We often come across people who keep playing with things kept around them
and fidgeting while talking. Experts believe people who do not feel comfortable
with the current conversations have this habit of fidgeting to distract themselves
and others from the conversation. While this might not always be true, its a
common occurrence.

2
0

5 Shaking a leg or foot is the most common body language signal. Studies show
people shake their leg or foot when feeling nervous. Some people display this
behavior at interviews. The next time you have a big interview, try to avoid this
as many employers are aware of and look for body language signals.

6 Pinching the nose is usually considered a sigh of being unhappy with something
or someone. People pay more attention to the body language of others when
they know they have done something that might upset them. If you notice
someone you care about pinching their nose, go ahead and ask them if they are
upset and offer your support.

2
5

0
7 The way you shake hands with someone can tell how confident you feel about
yourself. When you meet someone new, offer your hand for a handshake by
extending the full arm. Those who offer their full palm for the handshake are
perceived as confident and self-aware while people who only give their fingers
or a part of their palm are considered not as confident. Keeping your arms
crossed is also perceived as being unwelcoming or closed to change.

8 Although body language is non-verbal or non-spoken, it can reveal both your

feelings to others and how others feel to you. Body language signals happen
on both a conscious and unconscious level. Therefore, noticing the signals that
people send out with their body language is a very useful social skill. Some of
us can read it naturally and some of us are simply oblivious. Fortunately, with a
little extra attentiveness, you can learn to read body language, and with enough
practice itll become useful in your everyday social interactions.

3
5

4
0

4
3
1.

Body language can indicate more about how we feel then our verbal
communication.
A.
B.
C.

2.

Fidgeting while talking always means that the person is trying to divert attention
from the conversation.
A.
B.
C.

3.

True
False
Not Stated

Pinching the nose indicates feelings of dissatisfaction.

A.
B.
C.

4.

True
False
Not Stated

True
False
Not Stated

When someone makes more eye contact than necessary, it mean he or she is __
A.

aware about lying.

B.
C.

5.

Employers watch the candidates body language at interviews to find out about
his or her
A.
B.
C.

6.

7.

not telling the truth.

being very careful.

commitment
intelligence
confidence

Which of the following are positive body language signs?

I.
II.
III.

Shoulders towards the person you are talking to

Offering your full palm for handshake
Keeping arms closed when talking

A.
B.
C.

I and II
II and III
I, II and III

The word reveal (line 37) means

A.
B.
C.

give
conceal
expose

READING PASSAGE 2
QUESTIONS 8 14
1 Emotional intelligence (EI) refers to the ability to perceive, control and evaluate
emotions. Some researchers suggest that emotional intelligence can be
learned and strengthened, while others claim it is an inborn characteristics.
2 Since 1990, Peter Salovey and John D.Mayer have been the leading
researchers on emotional intelligence. In their influential article, Emotional
Intelligence, they defined emotional intelligence as the subset of social
intelligence that involves the ability to monitor ones own and others feelings
and emotions, to discriminate among them and to use their information to guide
ones decisions.
3 Solavey and Mayer proposed a model that identified four different factors of
emotional intelligence: the perception of emotions, the ability to reason using
emotions, the ability to understand emotions and the ability to manage
emotions.
4 The first step in understanding emotions is to accurately perceive them. Pay
more attention to what people are saying. Reading emotions correctly might
also involve understanding non-verbal signals such as body language and facial
expressions. You can improve emotional intelligence by watching others. For
example, you can observe how people react when they are experiencing
anxiety. You can see this in their body language, in their tone of voice or in their
evasive answers.

1
0

1
5

2
0
5 The next step involves using emotions to promote thinking and cognitive
activity. Emotions can help prioritize what you pay attention and react to.
People respond to things that appeal to their emotions, and when they make
decisions that seem to come from intuition or from a gut feeling, they are using
their emotional intelligence. Therefore, if you feel good about some options and
queasy about others, choose the ones that feel best.
6 Emotional Intelligence also involves interpreting the emotions of others

2
5

correctly. For example, a boss who is in an angry mood may be dissatisfied

with your work or it could be because he got a speeding ticket on his way to
work that morning or that hed been fighting with his wife. If you can, interpret
the cause of someones emotions and what it might mean. The emotions that
we perceive can carry a wide variety of meanings. If someone is expressing
angry emotions, the observer must interpret the cause of their anger and what it
might mean. Try putting yourself in their shoes. In this way you will also
become more empathetic, this in turn can help you get closer to others,
consequently improving emotional intelligence.

7 Finally, the ability to manage emotions effectively is a key part of emotional

intelligence. Regulating emotions and responding appropriately to the emotions
of others are all important aspects of emotional management. You may have
seen leaders in your workplace calming down agitated people or a parent
dealing well with a challenging child or a spouse being able to understand that
the partner is upset. These people have impressive skills simply because they
also understand their own emotions.

8 According to Solavey and Mayer, the four branches of their model are arranged
from more basic psychological processes to higher, more psychologically
integrated processes. For example, the lowest level branch concerns the
simple abilities of perceiving and expressing emotions. In contrast, the highest
level branch concerns reflection and the ability to regulate emotions
successfully.

9 Improving your emotional intelligence is absolutely possible. You can control

and alter your attitude as well as learn how your emotions affect your
relationships and your career by paying more attention to them.

3
0

3
5

4
0

4
5

5
0
5
2

8.

Peter Salovey and John D.Mayer

A.
B.
C.

9.

do research on social intelligence

wrote the book Emotional Intelligence
research and write about emotional intelligence

The word this (line 19) refers to

A.
B.
C.
10.

The word queasy (line 26) can best be replaced with

A.
B.
C.

11.

C.

14.

the emotions that we perceive can carry a wide variety of meanings

if someone is expressing angry emotions, the observer must interpret the
cause of their anger and what it might mean
in this way you will also become more empathetic, which in turn can help
you get closer to others, consequently improving emotional intelligence

Which of the following statements is an opinion?

A.
B.
C.

13.

uneasy
unhappy
unprepared

The topic sentence for paragraph 6 is ___

A.
B.

12.

how people react

peoples body language
the tone of voice that people use

Emotional intelligence is an inborn characteristic

Being empathetic increases ones emotional intelligence
A parent who can deal with a difficult child understands his own emotions

Based on the passage, which of the following is true?

I.
II.
III.

Emotional Intelligence refers to understanding ones own feelings only.

Emotional Intelligence is part of social intelligence.
It is important to understand the cause of peoples emotions.

A.
B.
C.

I and II
II and III
I, II and III

Which of the following is not a way to improve emotional intelligence?

A.
B.
C.

Paying attention to other people

Watching how people react in a particular situation
Reacting emotionally to another persons emotional state