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Productivity is

never an accident.
It is always the result
of a commitment to
excellence, intelligent
planning & focused effort.
~ Paul J. Meyer

M A L AY S I A P R O D U C T I V I T Y C O R P O R AT I O N

CONTENT
ABOUT MPC

02
03
04

About Malaysia Productivity Corporation


Vision, Mission, Objectives
Way Forward

OUR PROGRAMMES

17
25









71

Programme Schedule
Programme Code : 100
Quality Environment Management System
Programme Code : 200
Innovative & Creative Circle (ICC/KMK)
Programme Code : 300
Lean Management
Programme Code : 400
Quality & Performance Measurement
Programme Code : 500
Team Excellence Convention/Seminars, Conferences
In-House Programmes

MPC

SERVICES DIRECTORY 2016

77

Contact Us: MPC Offices

SERVICES DIRECTORY 2016

About MPC
MPC was established over 40 years ago
and has subsequently been a training
provider in the field of management
system and advisory services to
public and private sectors. Ever since,
the focus of MPC has expanded as
a provider of research services and
systems development services in the
early 1990s. In 1995, MPC started to
focus on the productivity and the
uplifting of industrial efficiency and
later in 2000, benchmarking and
sharing best practices.
Currently, the main focus of MPC is
to become the driver of productivity
growth and high impact innovations.
The shift and development towards
this focus is aligned with the industrial
needs which have changed in
line with the economy, social, and
information technology development.
In the 10th Malaysia Plan, the Malaysia
Productivity Corporation (MPC) is
mandated to review those regulations
affecting the conduct of business in
Malaysia with the view to modernize
business regulations.

This is crucial in order for the country


to move towards its aspiration of
becoming a high income nation.
Towards this, MPC has embarked on
review of existing business regulations
with the focus on the 12 National Key
Economic Areas (NKEA) which have
been identified as having high growth
potential.

Productivity
continues to
be the integral
component
in Malaysias
quest to become
a high income
economy by
2020 - our
national agenda.
MPC has been revamped since October
2010 towards achieving a quantum
leap in productivity and efficiency
through high impact productivity and
innovation drivers as further growth
must come from higher TFP.

SERVICES DIRECTORY 2016

Vision

Mission Objectives

Vision
The leading organisation in productivity enhancement for global
competitiveness and innovation.

Mission
To deliver high impact services towards achieving performance
excellence through innovation for the betterment of life.

Objective
Providing value-added information on productivity,
quality, competitiveness and best practices through research
activities and databases.
Developing human capital and organisational excellence
for building a knowledge-based society through training,
systems development and best practices.
Nurturing innovative and creative culture for productivity
and competitiveness through partnership programmes.
Conducting review on regulation and promotion Good
Regulatory Practice to create a more competitive business
environment.
OBJECTIVE

VISION

MISSION

SERVICES DIRECTORY 2016

Towards a Quantum Leap Impact on


Productivity, Quality, Competitive & Innovation
(PQCI)
1960

1990

1995

2000

2005
2010

2010
2015

2016 - 2020
Gamer Changer :
Unlocking The
Potential of
Productivity

High Impact
Productivity &
Innovation Drivers
Competitiveness
& Innovation
Benchmarking &
Best Practices
Productivity &
Enhancement
Efficiency
Research & System
Development
Management
Training & Advisory
Services
4

SERVICES DIRECTORY 2016

Strategic Priorities

SR
EI
BE
KM
GC

SMART REGULATION
Monitor, review, assess and provide recommendations for
policy, regulatory changes on existing and new regulations
to enhance national productivity and innovation.

ENTERPRISE INNOVATION
Improve innovation at companies by creating and
implementing ecosystems to address the entire innovation
value chain.

BUSINESS EXCELLENCE
Measure and certify companies and showcase role models
to spur competition and set best practices for others to
emulate.

KNOWLEDGE BASED MANAGEMENT


Create knowledge base with productivity and industry
reports and provide fact based on productivity and
innovation.

GLOBAL COMPETITIVENESS
Develop global and national macroeconomic knowledge
base on Malaysias competitiveness.

SERVICES DIRECTORY 2016

SMART REGULATION

Modernising
Business Regulation
Comprehensive review of
existing regulations to
remove unnecessary
rules and compliance costs

Provide international best


practices on regulatory
review

Undertake relevant productivity


research impact of regulations
on the growth of local companies

Overseeing the
implementation

SMART
REGULATION
(SR)

Undertake a cost-benet
analysis of new policies and
regulations to assess
the impact on the economy

Make recommendations to
the cabinet on policy and
regulatory changes that will
enhance productivity and
competitiveness

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

SERVICES DIRECTORY 2016

Enterprise Innovation

Outshine Performance
through Innovation
Innovation Mindset
Inculcate innovation and creativity in
organization
Increase the awareness on the
importance of creativity and
innovation in organization

Culture
Development

Improve the capacity of the enterprise


towards higher efficiency in the following
aspects :
Rate of innovation in organisational
strategy
Resources for innovation

Introduce new innovation paradigm


through organizational values and
behaviour

Knowledge for information management


Communication

Enhance the leadership system and


organisational direction

Culture
Development

Capacity

Physical environment

ENTERPRISE
INNOVATION
(EI)

Culture
Development

Connectivity

Capability

Inculcate sharing culture among


enterprises

Nurture the mindset of employees in


improving the organisational innovation
capability

Share best practices


Benchmark excellent enterprise
performance
Develop strategies for external
relationships and alliances
Enhance management of external
relationships, alliance and networks

Culture
Development

Increase the enterprise innovation


capability through strategic planning
and innovation
Facilitate the deployment of competency
plans effectively
Provide productivity tool and techniques
in facilitating process improvement

SERVICES DIRECTORY 2016

Enterprise Innovation Intervention


Programmes Roadmap

EXIT

Phase 1
Innovation
Mindset

Phase 2
Capacity &
Capability
Building

To introduce a new
innovation paradigm.

To increase enterprise
innovation capability

To increase the
awareness about
the importance
of creativity
and innovation
organisation.

To improve

Entry
Point

To nurture
improvement mindset
and the enterprise
employees

Phase 3
Connectivity

Exit
Assessment

To inculcate sharing
culture among
enterprise

Participate in Malaysia
Productivity and
Innovation Class,
Industry Excellence
Award

To share best practices


To benchmark
excellent enterprise
performance

Culture Development
Innovation Supporting Publications

Business
Diagnostic

Case Study
& Models

Proccess
Innovation

Innovation
Mindset

Marketing
Innovation

Business
Diagnostic
Business
Excellence
Assessment

Organisation
Innovation
Sharing
& Best
Practices
New
Intervention

Research and Survey


10

Policy
Review

SERVICES DIRECTORY 2016

Lean Management
WHAT IS LEAN?
elimination of non-value added activities (waste) to the customers in any process.

WHY LEAN?
investment in the implementation of Lean Management has successfully proven to increase
from the implementation of Lean Management are as below :

AREA
CUSTOMER

BENEFITS
Actions
various needs and requirements of customers.

Improves the quality of productions and services,


thereby increasing customers satisfaction.

EMPLOYEE

Coordinates employees needs with the responsibility


towards the company.

Improvises communication between the managers


and employees; employees motivation helps to create
greater commitment.
Makes the company more competitive.
COMPANY

Improves the management of the organisation.


Lessens the planning time and focuses on the
implementation.

Fosters Kaizen culture and innovation into an


organisation.

COST

Improves
Reduces waste in the process of work from
beginning to end.
Helps

1111

SERVICES DIRECTORY 2016

12

SERVICES DIRECTORY 2016

Business Excellence

Sustaining Productivity Growth through


Business Excellence
People & Product
Innovation
Adopting, adapting and innovating
Business Excellence products and
materials
Developing and innovating
Quality Environment (QE)
Standards
Engagement for the development
of Practitioners, Assessors and
Consultants

BUSINESS
EXCELLENCE
(BE)

Organisational
Transformation

Intervention programmes in the forms


of training and consultancy
Audit based on QE Standards
Assessment based on Business
Excellence Framework

Prime Minister Industrial Excellence


Award
Industry Excellence Award
5S Certication
Certication for Practitioners,
Assessors and Consultants

Awards &
Recognitions

13

SERVICES DIRECTORY 2016

Knowledge Management

Knowledge Sharing is Power


Driving productivity through
information technology and
multimedia support
Facilitate knowledge transfer and
disseminate using interactive
systems and applications

Upkeep the institutional


memory and referral centre
for information

KNOWLEDGE
ACCESSIBILITY
Archive both tacit and explicit
knowledge, data and information
on productivity, competitiveness
and innovation

Provide benchmarks for higher


performance and best practices
case experiences to expedite
learning

KNOWLEDGE
MANAGEMENT
(KM)
Establish Malaysia Industry
Productivity Database:
Productivity indicators for
industries to benchmark and
as input to policy maker.

Develop instruments and


indicators to facilitate
companies to improve
productivity

KNOWLEDGE
TRANSFORMATION
Create employee productivity
framework to measure and
reward employees based
on performance

Establish Customer Satisfaction


Index (CSI) to promote a culture
of service excellence
Research to identify issues and
recommendeation to improve and
enhance employees, companies
and industries productivity
performance

14

SERVICES DIRECTORY 2016

Global Competitiveness

Collaborate to Compete
Strengthen Public-Private collaboration
in areas of Trade & Investment, Productivity
and Efciency, Education, Health &
Environment and Technology & Innovation
Establish Taskforces and working groups
to enhance competitiveness
Develop Strategies and Action Plans

Dissemination of competitiveness
information through printed electronic
publications
Organise Round Table Discussions
(RTD), media engagements,conferences,
seminars and workshops

COMPETITIVENESS MONITORING

MANAGING PERCEPTION

GLOBAL
COMPETITIVENESS
(GC)

STRATEGIC NETWORKING &


ENGAGEMENT

Establish International and local collaboration


with competitiveness champions
Data acquisition and verication with partner
institutes
Develop national competitiveness linkages
Facilitate dialogues to address
competitiveness issues

STATE COMPETITIVENESS
STUDY

Provide benchmarks and best practices


at state and regional levels
Develop state and regional
competitiveness profiling
Engagement with state level stakeholders
to enhance competitiveness

15

OUR SOCIAL NETWORK


SERVICES DIRECTORY 2016

M-PRODUCTIVITY
MOBILE APPS

M-Productivity App

Allow client to receive latest news & information


from Malaysia Productivity Corporation (MPC)

SCAN QR & BARCODE

16

V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S

Programme
Schedule

SERVICES DIRECTORY 2016

Programme Schedule

The reward for work well done


is the opportunity to do more.
(Jonas Salk)

17

SERVICES DIRECTORY 2016

January
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

101

Amalan Persekitaran
Berkualiti 5S

12 -13
Jan

Kuching

1060

848

Jerry
Shahrizal
Abd Aziz

Associate

February
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6%
GST)

P&I

PIC

202

Innovative and Creative


Circle (ICC) for Facilitator

16 - 17
Feb

Petaling
Jaya

1060

848

Mohamad
Nor Bolhi

102

Audit Dalaman Amalan


Persekitaran Berkualiti 5S

16 - 17
Feb

Kuching

1060

848

Anis Marina
Abd Wahab

202

Innovative and Creative


Circle (ICC) for Facilitator

23 - 24
Feb

Kota
Kinabalu

1060

848

Edward
Binty

Feb Apr

P. Pinang,
Johor,
Petaling
Jaya,
Kelantan,
Terengganu,
Sabah &
Sarawak,
Cyberjaya,
Kuantan,
Melaka,
Perak

Free

N/A

Mohammad
Khairul
Hakimin
Zainoor/
Shahidah
Samsudin

509

Competitiveness Champion
Programme Workshop

Associate

March
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

401

Measuring Organisational
Performance Through
i-COMPASS

1-2
Mar

Pulau
Pinang

1060

848

Mohd.
Khairil
Anuar Amir
Hamzah

104

Quality Environment
Management System
(QEMS): 5S Implementation

1-2
Mar

Kota
Kinabalu

1060

848

Darul
Adizul
Ishak

103

Quality Environment
Management System
(QEMS): Internal Audit
for 5S

15 - 16
Mar

Pulau
Pinang

1060

848

Kasturi
Devi A/P
Appanna

18

Associate

SERVICES DIRECTORY 2016


Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

101

Amalan Persekitaran
Berkualiti 5S

15 - 16
Mar

Petaling
Jaya

1060

848

Al Hisyam
Abdul
Halim

201

Innovative and
Creative Circle (ICC) :
Implementation Guide

21 23
Mar

Johor
Bahru

1060

848

Megat amirul
Saifulnizam

201

Innovative Creative Circle


(ICC): Implementation
Guide

22 - 23
Mar

Kuching

1060

848

Waila
Mohd.
Nasir

507

Mini Convention on Team


Excellence: Northern
Region

24 Mar

Pulau
Pinang

NA

Nursyahida
Muhamad
Aszahari

301

Lean Management : Value


Stream Mapping (VSM)

23 - 24
Mar

Petaling
Jaya

1060

848

Norhasimah
Ibrahim

104

Quality Environment
Management System
(QEMS): 5S Implementation

28 - 29
Mar

Johor
Bahru

1060

848

Muhammad
Hafiz
Sabarudin

507

Mini Convention on Team


Excellence: MPC HQ

30 Mar

Petaling
Jaya

P: 212.00
O: 243.80

NA

Safniwati
Jasri

Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

507

Mini Convention on Team


Excellence: Southern
Region

5 Apr

Johor
Bahru

P: 212.00
O: 243.80

NA

Megat
Amirul

301

Lean Management: Value


Stream Mapping (VSM)

5 - 6 Apr

Pulau
Pinang

1060

848

Josffa
Ismail

202

Innovative and Creative


Circle (ICC) for Facilitator

12 13
Apr

Melaka

1060

848

Zul Ezwan
Muhamad

504

Lean Creanova

Apr

TBC

TBC

NA

Safniwati
Jasri

P: 212.00
O: 243.80

Associate

April
Associate

19

SERVICES DIRECTORY 2016


Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

NA

Jerry
Shahnizal
Ab Aziz

848

Mohd Afiq
Ramli

NA

Ingrid Ng
Edy

1060

848

Mazuan
Salih

1060

848

Jerry
Shahrizal
Abd Aziz

NA

Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon

1590

1272

Al-Hisyam
Abdul
Halim

Pulau
Pinang

1060

848

Kasturi
Devi A/P
Appanna

27 - 28
Apr

Johor
Bahru

1060

848

Nazilah
Ahmad

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

103

Quality Environment
Management System
(QEMS): Internal Audit
for 5S

9 - 10
May

Melaka

1060

848

Megat
Amirul
Saifulnizam

307

Improving Organisational
Perfomance Through
Material Cost Saving (MCS)

10 - 11
May

Petaling
Jaya

1060

848

Mariatul
Af-Ida Hassan
Suffian
Ahmad

203

ICC Untuk Pelaksana

10 - 11
May

Kota
Kinabalu

1060

848

Edward
Binty

Code

Programme

Date

Venue

507

Mini Convention on Team


Excellence: Sarawak Region

6 Apr

Kuching

303

Lean Management : Tools &


Technique

12 - 13
Apr

Petaling
Jaya

507

Mini Convention on Team


Excellence: Sabah Region

13 - Apr

Kota
Kinabalu

301

Lean Management:Value
Stream Mapping (VSM)

18 - 19
Apr

Johor
Bahru

305

Process Efficiency Through


Lean Management

19 - 20
Apr

Kuching

507

Mini Convention on Team


Excellence: East Coast
Region

20 - Apr

Kuantan

205

Kem Team Excellence untuk


Kecemerlangan Organisasi

26 - 28
Apr

Petaling
Jaya

206

TRIZ Level 1 for


Practitioners

27 - 28
Apr

204

Innovative and Creative


Circle (ICC) :Judging
Presentation Effectively

Code

P: 212.00
O: 243.80
1060
P: 212.00
O: 243.80

P: 212.00
O: 243.80

Associate

May

20

Associate

SERVICES DIRECTORY 2016


Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

205

Kem Team Excellence untuk


Kecemerlangan Organisasi

15 - 17
May

Cherating

1590

1272

En. Nazeri
Arifin
Madon

102

Audit Dalaman Amalan


Persekitaran Berkualiti 5S

16 - 17
May

Kuala
Terengganu

1060

848

Mohd.
Hosni
Mamat @
Ariffin

501

International Team
Excellence Award (ITEA)

4-6
May

Milwaukee,
Wisconsin,
USA

USD895

NA

Rusdi
Muda/
Safniwati
Jasri

103

Quality Environment
Management System
(QEMS) : Internal Audit
for 5S

17 - 18
May

Kota
Bharu

1060

848

Kartin
Haslinda
Che Mat

ICC Untuk Pelaksana

24 - 25
May

Petaling
Jaya

1060

848

Mohd
Faizol
Abdul
Rahman

Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

205

Kem Team Excellence untuk


Kecemerlangan Organisasi

1 - 3 Jun

Pulau
Pinang

1590

1272

Adlina
Snawi

203

ICC Untuk Pelaksana

6 - 7 Jun

Kuala
Terengganu

1060

848

Mohd.
Hosni
Mamat @
Ariffin

Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

105

Quality Environment
Management System
(QEMS) Specialist

26 - 27
Jul

Pulau
Pinang

1060

848

Adlina
Snawi

304

Lean Management: Amalan


Kaizen untuk Meningkatkan
Kecekapan Proses

26 - 27
Jul

Kota
Kinabalu

1060

848

Darul
Adizul
Ishak

203

Associate

June
Associate

July
Associate

21

SERVICES DIRECTORY 2016

August
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

302

Pengenalan Kepada
Pengurusan Lean

1- 2 Aug

Kota
Bharu

1060

848

Kartin
Haslinda
Che Mat

508

Regional Convention on
Team Excellence: Northern
Region

34
Aug

Langkawi

NA

Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah

302

Pengenalan Kepada
Pengurusan Lean

8 - 9 Aug

Kuala
Terengganu

1060

848

Muhaslizawati
Mohd Bakri

304

Lean Management : Amalan


Kaizen Untuk Meningkat
Kecekapan Proses

16 - 17
Aug

Petaling
Jaya

1060

848

Sabri
Hassan

508

Regional Convention on
Team Excellence: MPC HQ

9 10
Aug

Petaling
Jaya

P: 243.80
O: 265.00

NA

Nur
Syahrina
Muhamad
Nor

508

Regional Convention on
Team Excellence: Southern
Region

15 16
August

Johor
Bahru

P: 243.80
O: 265.00

NA

Zul
Ezwan
Nazilah

508

Regional Convention on
Team Excellence: Sarawak
Region

17 - 18
Aug

Kuching

P: 243.80
O: 265.00

NA

Waila
Jerry

508

Regional Convention on
Team Excellence: Sabah
Region

17 - 18
Aug

Kota
Kinabalu

P: 243.80
O: 265.00

NA

Darul
Adizul
Ishak

402

Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)

23 - 24
Aug

Pulau
Pinang

848

Mohd.
Khairil
Anuar Amir
Hamzah

508

Regional Convention on
Team Excellence: East Coast
Region

23 - 24
Aug

Kelantan

NA

Hazwani
Nadiah
Ismail

502

International Convention
on Quality Control Circle
(ICQCC)

23 26
Aug

Thailand

NA

Safniwati
Jasri

22

P: 243.80
O: 265.00

1060

P: 243.80
O: 265.00

TBC

Associate

SERVICES DIRECTORY 2016

September
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

308

Pengurusan Fail Dan Rekod


Yang Tidak Aktif

6-7
Sept

Kuching

1060

848

Waila
Mohd.
Nasir

503

The International
Exposition of Team
Excellence (IETEX)

Sept

Singapura

TBC

NA

Nur Syahrina
Jayaletchumi

304

Lean Management: Amalan


Kaizen untuk Meningkatkan
Kecekapan Proses

56
Sept

Melaka

1060

848

Mazuan
Salih

306

Lean Management : Total


Productive Maintenance
(TPM)

27 - 28
Sept

Kota
Kinabalu

1060

848

Ingrid Ng
Edy

Associate

October
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

307

Improving Organisational
Performance Through
Material Cost Saving (MCS)

11 - 12
Oct

Johor
Bahru

1060

848

Nazilah
Ahmad

103

Quality Environment
Management System
(QEMS) 5S Internal Audit

11 - 12
Oct

Kota
Kinabalu

1060

848

Darul
Adizul
Ishak

306

Lean Management : Total


Productive Maintenance
(TPM)

18 - 19
Oct

Petaling
Jaya

1060

848

Mohd
Azhar
Zainuddin

307

Improving Organisational
Perfomance Through
Material Cost Saving (MCS)

19 - 20
Oct

Kuching

1060

848

Waila
Mohd.
Nasir

506

APIC 2016:
1.National Team Excellence
Convention on Innovative &
Creative Circle (ICC)
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)

25 - 27
Oct

Malaysia

P: 500
O: 550

NA

Safniwati
Jasri

Associate

23

SERVICES DIRECTORY 2016

November
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

307

Improving Organisational
Perfomance Through
Material Cost Saving (MCS)

15 - 16
Nov

Kota
Kinabalu

1060

848

Edward
Binty

304

Lean Management: Amalan


Kaizen Untuk Meningkatkan
Kecekapan Proses

17 - 18
Nov

Kuantan

1060

848

Mohd Hilmi
Idris

505

22nd Asian Asian Pacific on


Quality Conference (APQC)

20 23
Nov

TBC

TBC

NA

Vimala R
Muniandy

24

Associate

100

Quality Environment
Management System

SERVICES DIRECTORY 2016

Programme Code : 100


Quality Environment Management System

You cannot mandate productivity,


you must provide the tools to let
people become their best.
(Steve Jobs)

25

SERVICES DIRECTORY 2016

100 : Quality Environment Management System

Code

101

102

103

104

105

26

Programme

Amalan Persekitaran
Berkualiti 5S

Audit Dalaman Amalan


Persekitaran Berkualiti 5S

Quality Environment
Management System
(QEMS): Internal Audit
for 5S

Quality Environment
Management System
(QEMS): 5S Implementation

Quality Environment
Management System
(QEMS) Specialist

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

12 - 13
Jan

Kuching

1060

848

Jerry
Shahrizal
Abd Aziz

15 - 16
Mar

Petaling
Jaya

1060

848

Al Hisyam
Abdul
Halim

16 - 17
Feb

Kuching

1060

848

Anis
Marina Abd
Wahab

16 - 17
May

Kuala
Terengganu

1060

848

Mohd.
Hosni
Mamat @
Ariffin

15 - 16
Mar

Pulau
Pinang

1060

848

Kasturi
Devi A/P
Appanna

9 - 10
May

Melaka

1060

848

Megat
Amirul
Saifulnizam

17 - 18
May

Kota
Bharu

1060

848

Kartin
Haslinda
Che Mat

11 - 12
Oct

Kota
Kinabalu

1060

848

Darul
Adizul
Ishak

1-2
Mar

Kota
Kinabalu

1060

848

Darul
Adizul
Ishak

28 - 29
Mar

Johor
Bahru

1060

848

Muhammad
Hafiz
Sabarudin

26-27 Jul

Pulau
Pinang

1060

848

Adlina
Snawi

Associate

Di akhir program ini, para peserta akan dapat:


Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S).
Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti
dan kualiti
Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti (5S) secara berkesan dan
hubungkait dengan Petunjuk Prestasi Utama (KPI).
Memahami tentang persediaan untuk persijilan Amalan Persekitaran Berkualiti (5S)

Pengurusan atasan
Pengurus / Eksekutif
Penyelia
Operater

Langkah-langkah Pelaksanaan
Amalan Persekitaran Berkualiti (5S)
secara sistematik
Pengukuran KPI dalam Amalan
Persekitaran Berkualiti (5S)
Strategi pengekalan Amalan
Persekitaran Berkualiti (5S)
Persiapan untuk persijilan

KANDUNGAN

Keberkesanan Amalan Persekitaran


Berkualiti (5S)
Aktiviti Amalan Persekitaran Berkualiti (5S)
Kaizen dan inovasi dalam Amalan
Persekitaran Berkualiti (5S)
Memahami falsafah dan kekuatan Amalan
Persekitaran Berkualiti (5S)
Lokasi Amalan Persekitaran Berkualiti (5S)
Contoh terbaik
Perkongsian Pengalaman dengan Organisasi

Hari 2

PESERTA

Hari 1

RASIONAL

Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran
berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur
dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan
kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan
berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan
produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat
kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.

101

OBJEKTIF

AMALAN PERSEKITARAN BERKUALITI 5S

27

RASIONAL

AUDIT DALAMAN AMALAN


PERSEKITARAN BERKUALITI 5S
Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal untuk
memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan aktiviti
audit dalaman adalah penting untuk mengukur tahap pencapaian amalan ini sepanjang masa.
Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan.
Kaedah ini merupakan satu proses agar sistem ini menjadi amalan berterusan di kalangan pekerja
pekerja sesebuah syarikat itu.

OBJEKTIF

102

Di akhir program ini, para peserta akan dapat:


Memahami kepentingan audit dalaman Sistem Amalan Persekitaran Berkualiti (5S).
Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman.
Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan Persekitaran Berkualiti
(5S).
Mempunyai keyakinan menjadi juruaudit dalaman.

PESERTA

KANDUNGAN

Hari 1

28

Asas audit Amalan Persekitaran Berkualiti


(5S)
Kriteria untuk pemarkahan audit
Aspek penilaian, kriteria penilaian
Pengukuran KPI dalaman Amalan
Persekitaran Berkualiti (5S)
Pelan aktiviti audit amalan persekitaran
berkualiti (5S) dan kaedah penilaian
Latihan audit dalaman (perkongsian
pengalaman dengan organisasi contoh)

Pengurusan atasan
Pengurus / Eksekutif
Penyelia
Operater

Hari 2
Pembentangan kumpulan dan
mengurus keputusan audit
Skim insentif dan merekod aktiviti
penambahbaikan

At the end of the programme, participants should be able to:


Understand the importance of Quality Environment internal audit
Be exposed to the method of conducting internal audit
Gain knowledge on important aspects of Quality Environment documentation and practices
Plan proper reward and recognition
Instill confidence as an auditor

Quality Environment Practice Facilitator


Internal Auditor
Supervisor

Quality Environment improvement


impact indicators
Kaizen suggestions
Quality Environment excellent group
Workplace practical audit
Quality Environment Practice and audit
documentation

CONTENTS

Quality Environment Practice


basic audit
Quality Environment Practice
auditing criteria
Evaluation aspects
Quality Environment Practice audit
activity plan
Evaluation method
Management of audit result
Recognition/ encouragement scheme
Quality Environment Practice
improvement records

Day 2

PARTICIPANTS

Day 1

RATIONALE

In sustaining Quality Environment Practice as work culture, an organisation requires practical


initiation to move its employees. In addition to promotion and training, audit activity is vital in
measuring Quality Environment Practice progress at all times. Correction and improvement can
be done after internal audit has been executed. This method will assist Quality Environment
Practice to be implemented at all times.

103

OBJECTIVES

QUALITY ENVIRONMENT
MANAGEMENT SYSTEM (QEMS) :
5S INTERNAL AUDIT

29

OBJECTIVES

RATIONALE

104

QUALITY ENVIRONMENT MANAGEMENT


SYSTEM (QEMS): 5S IMPLEMENTATION
Quality Environment (QE) practice is a concept which can be applied in the workplace by workers.
It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment
(QE) practice as a daily activity, work definitely become faster and easier. A major attraction
of 5S is that it does not require capital investment. The heart of the concept is the belief that
positive change occurs through investing in people with every pair of hands comes a free brain.
Therefore, implementation, though not cost-free, can be a minimal cost investment. This makes
Quality Environment (QE) practice accessible and achievable for all types of organisations.
Through the implementation and practices of Quality Environment (QE) practice everyone is
able to contribute towards increasing companys productivity and quality. A successful Quality
Environment (QE) practice, programme will contribute to a change in culture, processes and
work practice.
At the end of the programme, participants should be able to:
Understand the importance of Quality Environment (QE) practice concept
Develop teamwork spirit among workers in order to achieve companys goals
Understand the ideas to implement Quality Environment (QE) practice at workplace

PARTICIPANTS

CONTENTS

Day 1

30

The importance of productivity and


quality
Understanding the Concept of Quality
Environment (QE) practice
Benefits of Quality Environment (QE)
practice
Quality Environment (QE)practice
Excellence Location (Slides)
Key to Quality Environment (QE)
practice for successful improvement
Step by Step Implementation of Quality
Environment (QE) Practice Programme

Who should attend this course?


Manager
Executive
Supervisor

Day 2
Step 1 & 2 - Preparation and Official
Announcement

Step 3 & 4 - Big Cleaning and Initial Seiri


Step 5

- Daily Seiri, Seiton and Seiso

Step 6

- Periodic Quality Environment


(QE) practice Audit

Recognition and Appreciation


Maintaining / Sustaining Quality
Environment (QE) practice

At the end of the programme, participants should be able to:


Become a pool of local experts in delivering training and system development
on QE
Understand the significance of QEMS as a standard and its implication to businesses
Become certified trainers and consultants in compliance with Accreditation Certification
Body (ACB) Work Environment Management System

Interpretation on QEMS
Requirement Clause
Work Environment as per
Standards Requirement

Auditors
Consultants & MPCs registered consultants
Managers / Executives / those who are involved in QEMS

CONTENTS

Introduction to Quality Environment


Management System Requirement
(QEMS): New Standard Application
Elements & Requirements of QEMS
Requirement
Planning & Implementation
Benefit of Implementing QEMS

Day 2

PARTICIPANTS

Day 1

RATIONALE

This programme is a result of discussions with Department Standards of Malaysia (DSM) in


preparing competent personnel that have interest to become auditors or trainers on Quality
Environment Management System (QEMS). Currently, the QEMS Standard developed by MPC will
be the only standard for the practitioners to comply withTechnical Working Group organized by
DSM. Those personnel who has gone through this programme may qualify to attend this 40-hours
training programme as an assessor.

105

OBJECTIVES

QUALITY ENVIRONMENT MANAGEMENT


SYSTEM (QEMS) SPECIALIST

31

SERVICES DIRECTORY 2016

OUTSHINE PERFORMANCE THROUGH INNOVATION

CAPACITY BUILDING

32

Innovative & Creative Circle (ICC)

Work gives you meaning and


purpose and life is empty without it.
(Stephen Hawking)

Innovative &
Creative Circle (ICC)

Programme Code: 200

SERVICES DIRECTORY 2016

200 : Innovative & Creative Circle (ICC)


Code

201

202

203

204

205

206

34

Programme

Innovative and
Creative Circle (ICC) :
Implementation Guide

Innovative and Creative


Circle (ICC) for Facilitator

ICC Untuk Pelaksana

Innovative and Creative


Circle (ICC) :Judging
Presentation Effectively

Kem Team Excellence untuk


Kecemerlangan Organisasi

TRIZ Level 1 for


Practitioners

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

21 23
Mar

Johor
Bahru

1060

848

Megat
amirul
Saifulnizam

2223
Mar

Kuching

1060

848

Waila
Mohd.
Nasir

16-17
Feb

Petaling
Jaya

1060

848

Mohamad
Nor Bolhi

23-24
Feb

Kota
Kinabalu

1060

848

Edward
Binty

12 13
Apr

Melaka

1060

848

Zul Ezwan
Muhamad

10-11
May

Kota
Kinabalu

1060

848

Edward
Binty

24-25
May

Petaling
Jaya

1060

848

Mohd
Faizol
Abdul
Rahman

6-7 Jun

Kuala
Terengganu

1060

848

Mohd.
Hosni
Mamat @
Ariffin

27-28
Apr

Johor
Bahru

1060

848

Nazilah
Ahmad

26-28
Apr

Petaling
Jaya

1590

1272

En. Al Hisyam
Abdul
Halim

15-17
May

Cherating

1590

1272

En. Nazeri
Arifin
Madon

1-3 Jun

Pulau
Pinang

1590

1272

Adlina
Snawi

27-28
Apr

Pulau
Pinang

1060

848

Kasturi
Devi A/P
Appanna

Associate

OBJECTIVES

This programme will provide guidance for group members and facilitators of the ICC. It helps
then to motivate and provide their group members with concepts and ways to work on the
project. It will also assist the facilitator to carry out the task as a mediator between management
and the group to solve problems arise pertaining to ICC activities. This programme highlights the
roles, knowledge and exposure that a facilitator should execute the ICC activities.

At the end of this programme, participants should be able to :


Understand the basic concept, operation and philosophy of ICC
To apply the concept in solving quality related problem creatively

Manager
Executive
Supervisor

Introduction to 7 QC Tools:
Check sheet
Cause and effect diagram
Pareto diagram
Graphs and charts
Group Discussion and Exercise
Scatter diagram
Histogram
Control Chart

CONTENTS

Understand the basic concept, operation and


philosophy of ICC
To apply the concept in solving quality
related problem creatively

Day 2

PARTICIPANTS

Day 1

201
RATIONALE

INNOVATIVE AND CREATIVE CIRCLE (ICC) :


IMPLEMENTATION GUIDE

35

OBJECTIVES

RATIONALE

202

INNOVATIVE AND CREATIVE CIRCLE (ICC)


FOR FACILITATOR
The roles of ICC facilitator are to facilitate, motivate and provide group members with the
concepts and implementation of ICC project. The facilitator also acts as a mediator between
management and the group to solve any problems pertaining to ICC. This programme highlights
the importance of roles, knowledge and exposure that a facilitator should acquire to execute the
activities.

At the end of the programme, participants should be able to:


Understand the basic concept, operation and philosophy of ICC
Train, facilitate and guide ICC members in carrying out their projects
Determine the feasibility of ICC activities in their own organisation

PARTICIPANTS

CONTENTS

Day 1

36

ICC: Concept and philosophy


Structure and operation of ICC
Facilitators : Roles and responsibilities
Group Leader

: Roles and responsibilities
Circle Member

: Roles and responsibilities
Concept of problem solving
PDCA Cycle

Manager
Executive
Supervisor

Day 2
Introduction to 7QC Tools:
Check sheet
Cause and Effect Diagram
Pareto Diagram
Graphs and Charts
Scatter Diagram
Histogram
Control Chart
ICC Project: Format and Guidelines
ICC Project: Preparation
Presentation of ICC Project

Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan
perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan
di dalam aktiviti kumpulan Innovative and Creative Circle (ICC). Aktiviti ini menyumbang ke arah
usaha penambahbaikan berterusan.

Pengurus / Eksekutif
Penyelia
Operator

Sambungan alat-alat ICC


Gambarajah Pareto
Carta
Perbincangan kumpulan dan latihan
Persembahan kumpulan

KANDUNGAN

Pengenalan konsep dan falsafah ICC


Struktur organisasi ICC
Peranan dan tanggungjawab ahli kumpulan
Proses Penyelesaian Masalah
Kitaran PDCA
Pengenalan Alat-Alat ICC
Senarai Semak Gambarajah Sebab dan
Akibat

Hari 2

PESERTA

Hari 1

OBJEKTIF

Di akhir program ini, para peserta akan dapat:


Memahami konsep dan falsafah ICC
Memahami teknik penyelesaian masalah
Mengaplikasikan teknik dan alat-alat ICC

203
RASIONAL

ICC UNTUK PELAKSANA

37

PARTICIPANTS

CONTENTS

OBJECTIVES

RATIONALE

204

38

INNOVATIVE AND CREATIVE CIRCLE (ICC) :


JUDGING PRESENTATION EFFECTIVELY
Innovative and Creative Circle(ICC) activities applied various models and methodologies.
Thus, many approaches were used during the circles presentation. To assess the presentation
effectively and objectively, the assessor are required to possessed the skills to evaluate the
presentation.

At the end of this programme, participants should be able to:


Understand the presentation flow
Familiarise with the ICC document
Differentiate the relationship between the activities and the weighted judging criteria
Evaluate the presentation effectively and objectively

Day 1
Types of ICC presentation
The problem solving process

Manager
Executive
Supervisor
Operator

Day 2
Understanding the judging criteria
Judging ICC presentation- exercise

Pada akhir program ini, para peserta akan dapat:


Menambahbaik projek ICC/QE (5S) yang sedang dan akan dijalankan.
Memberi pendedahan kepada teknik persembahan projek ICC/QE (5S).
Memberi pendedahan kepada berkenaan kriteria pemarkahan dan alat baru penyelesaian
masalah seperti Lean Tools.

Hari 1
Pembukaan dan
Pengenalan
Pengenalan Team
Excellence
Kepentingan Team
Excellence
Faedah Team
Excellence

Hari 2
Kriteria Permarkahan
Problem Solving Tools dan
Lean Tools and Techniques
melalui ICC serta QE
Q-Hunt
Perbincangan Kumpulan

Hari 3
Persembahan
Kumpulan
Penilaian
Persembahan
Rumusan

RASIONAL
OBJEKTIF

Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang
remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih
erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja.
Team Excellence dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi
meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk
dipraktikkan oleh organisasi-organisasi lain. Team Excellence ini juga dapat meningkatkan taraf
sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan
menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan
persembahan projek Team Excellence untuk bertanding di Konvensyen Team Excellence di
peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.

205

KANDUNGAN

KEM TEAM EXCELLENCE UNTUK


KECEMERLANGAN ORGANISASI

PESERTA

Semua organisasi yang terlibat di dalam menjalankan projek ICC/QE (5S).

39

RATIONALE

TRIZ LEVEL 1 FOR PRACTITIONERS


TRIZ is the Russian acronym for the Theory of Inventive Problem Solving. It is a systematic
problem solving method based on logic and data, not intuition or spontaneous creativity of
individuals or groups. Developed by Genrich Altshuller and his colleagues from 1946 through to
1985 in the former Union of Soviet Socialist Republic (USSR). It is based on the study of patterns
of problems and solutions. TRIZ provides repeatability, predictability, and reliability due to
its structure and algorithmic approach. It improves an individuals or teams ability to solve
problems.

OBJECTIVES

206

At the end of the programme, participants should be able to:


Identify problems and solutions repeated across industries & sciences - 40 Inventive
Principles for solving Problems
Identify patterns of technical evolution repeated across industries & sciences - Technology
Trends to evolve a technical system to the next generation
Innovate using scientific effects outside the field from where the original problem was
found - Scientific Effects can be used to solve problems in unique ways

PARTICIPANTS

CONTENTS

Day 1

40

What is TRIZ & history?


Basic Concepts of TRIZ
Structured Problem Solving Process
Function Analysis
Cause & Effect Chain Analysis
Trimming
S-Curve & Trends of Engineering System
Evolution
Excercise - Apply learning to problems
Excercise - Report out/ Sharing
Summary/ Key Learning/ Wrap-up Day 1

Who should attend this course?


Manager
Executive
Supervisor

Day 2
Recap Day 1 Learning
Contradictions, Engineering
Contradictions
Engineering Systems Parameters
Inventive Principles
Inventive Principles Exercises
Contradictions Matrix
Contradiction Matrix Exercise
Excercise - Actual Problem Solving
Certification Assessment
Summary & Wrap Up

Programme Code: 300

300 Lean
Management

Lean Management

I like things to happen; and if they dont


happen, I like to make them happen.
(Winston Church Hill)

SERVICES DIRECTORY 2016

300 : Lean Management


Code

301

302

303

304

305

306

307

309

42

Programme

Lean Management : Value


Stream Mapping (VSM)

Pengenalan Kepada
Pengurusan Lean
Lean Management : Tools &
Technique

Lean Management: Amalan


Kaizen untuk Meningkatkan
Kecekapan Proses

Process Efficiency Through


Lean Management

Lean Management : Total


Productive Maintenance
(TPM)

Improving Organisational
Performance Through
Material Cost Saving (MCS)

Pengurusan Fail Dan Rekod


Yang Tidak Aktif

Date

Venue

23-24
Mar

Petaling
Jaya
Pulau
Pinang

5-6 Apr

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

1060

848

Norhasimah
Ibrahim

1060

848

Josffa
Ismail

Associate

18-19
Apr

Johor
Bahru

1060

848

Mazuan
Salih

1-2 Aug

Kota
Bharu

1060

848

Kartin
Haslinda
Che Mat

8 -9 Aug

Kuala
Terengganu

1060

848

Muhaslizawati
Mohd Bakri

12-13
Apr

Petaling
Jaya

1060

848

Sabri
Hasan

26-27 Jul

Kota
Kinabalu

1060

848

16-17
Aug

Petaling
Jaya

1060

848

56
Sept

Melaka

1060

848

Mazuan
Salih

17-18
Nov

Kuantan

1060

848

Mohd Hilmi
Idris

19-20
Apr

Kuching

1060

848

Jerry
Shahrizal
Abd Aziz

27-28
Sept

Kota
Kinabalu

1060

848

Ingrid Ng
Edy

18-19
Oct

Petaling
Jaya

1060

848

Mohd
Azhar
Zainuddin

10-11
May

Petaling
Jaya

1060

848

Mariatul
Al-Ida

11-12
Oct

Johor
Bahru

1060

848

Nazilah
Ahmad

19-20
Oct

Kuching

1060

848

Waila
Mohd.
Nasir

15-16
Nov

Kota
Kinabalu

1060

848

Edward
Binty

6-7 Sept

Kuching

1060

848

Waila
Mohd.
Nasir

Darul
Adizul
Ishak
Andra
Syafizal
Mohamad

Day 1
Value stream mapping principles
Value stream mapping in relation to Lean
thinking and process improvement
The 8 steps of Value Stream Mapping
Value stream mapping techniques

Quality Manager
Process Improvement Manager
Improvement Teams

Day 2
Identifying and eliminating non-value
activities
Understanding the change
implications
Measuring business performance

RATIONALE
OBJECTIVES

At the end of this workshop, the participants should be able to:


Understand the importance of focusing on the value stream
Understand the concept of organisational value and waste
Understand the importance of value stream mapping in improving business
performance
Apply the recognised industry standard analysis technique associated with Value
Stream mapping.
Know how to construct the Current State Map and Future State Map
Identify opportunities and problem areas within existing business Value Streams

CONTENTS

Value Stream Mapping technique is often associated with Lean programmes to identify
opportunities for improvement in lead time, logistics, supply chain, service related industries,
healthcare, software development, and product development. It is used to analyse the flow of
materials and information currently required to bring a product or service to a customer. The
technique originated in Toyota, where it is known as Material and Information Flow Mapping.
Value Stream Mapping provides the basis for the analysis, comprehension and improvement of
key business processes.

301

PARTICIPANTS

LEAN MANAGEMENT :
VALUE STREAM MAPPING (VSM)

43

RASIONAL

PENGENALAN KEPADA PENGURUSAN LEAN


Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui
percambahan idea kreatif dari pekerja dan amalan secara berkesan. Aktiviti pengurusan lean
adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan
kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina
budaya Amalan Kaizen di kalangan pekerja yang merupakan perkara asas pengurusan lean akan
menyumbang kepada pembangunan dan kecemerlangan organisasi.

OBJEKTIF

302

Pada akhir program ini, para peserta akan dapat:


Memahami fokus pengurusan lean untuk kecekapan proses dalam sistem pengeluaran atau
operasi
Memahami teknik lean untuk memaksimakan pengeluaran dan operasi pada kos yang rendah
Mengetahui kaedah pelaksanaan pengurusan lean di tempat kerja secara berkesan
Menghasilkan nilai tambah produk secara berterusan

PESERTA

KANDUNGAN

Hari 1

44

Model Pengurusan Kualiti Menyeluruh


Model pengurusan lean
Kaizen - Proses penambahbaikan berterusan
Membasmi 7 elemen pembaziran
Kaedah pengurusan lean Value Stream
Mapping (VSM)

Pengurusan atasan
Eksekutif
Penyelia
Pengurusan kualiti

Hari 2



Aplikasi (VSM)
Pengukuran lean
Matrix lean
Kepentingan dan faedah pengurusan
lean

Day 1

Lean Principle
Identifying and eliminating
non-value activities
Waste
Lean thinking and process improvement
Lean tools & Techniques

Who should attend this course?


Lean Team
Process Improvement Manager
Improvement Teams
Quality Manager

Day 2

Lean tools
Functional and Impacts
A3 Report

RATIONALE
OBJECTIVES

At the end of the programme, participants should be able to:


Understand the importance of focusing on the suitable tools and technique
Understand the concept of tools required in identify organisational value and waste
Understand the importance of lean tools and technique in improving business performance
Apply the recognised industry standard analysis technique associated improvement tools
Identify opportunities and problem areas within existing business.

CONTENTS

Lean tools and technique is used to identify opportunities for improvement of lean initiatives
activities of organizational service and product development. It used various tools and technique
to analyse the flow of materials and information currently required to bring a product or service
to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the
basis for the analysis, comprehension and improvement of key business processes.

303

PARTICIPANTS

LEAN MANAGEMENT :
TOOLS & TECHNIQUE

45

OBJEKTIF

RASIONAL

304

LEAN MANAGEMENT: AMALAN KAIZEN


UNTUK MENINGKATKAN KECEKAPAN
PROSES
Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui
percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah
merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan
proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya
Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan
organisasi

Di akhir program, perserta akan dapat:


Memahami fokus amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran atau
operasi
Memahami teknik amalan Kaizen untuk memaksimakan pengeluaran dan operasi pada kos
yang rendah
Mengetahui kaedah pelaksanaan Kaizen di tempat kerja secara berkesan
Menghasilkan nilai tambah produk secara berterusan

PESERTA

KANDUNGAN

Hari 1

46

Pengurusan kualiti
Model - Proses sistem pengeluaran dan
operasi
Kaizen - Proses penambahbaikan
berterusan
Slaid - contoh Kaizen
Kaizen - membasmi 7
elemen pembaziran
Tayangan slaid - Kaizen

Pengurusan atasan
Eksekutif
Penyelia

Hari 2
Amalan Kaizen
kaedah yang berkesan
Sesi perkongsian
Amalan Persekitaran Berkualiti (QE)
Sesi perkongsian
Total Productive Maintenance(TPM)
Sesi perkongsian
Projek penambahbaikan Innovative
and Creative Circle (ICC)
Penilaian dan pengekalan Kaizen
Perbincangan
pelan tindakan Kaizen

Day 1
Theory of Lean Principle
Best practices of lean
Challenges in implementing lean
Lean application in various industries

Who should attend this course?


Manager
Executives
Supervisor

Day 2
Lean application tools
Discussion, Video presentation
Requirement of lean metrics
Measurement activities in lean

RATIONALE
OBJECTIVES

At the end of the programme, participants should be able to:


Understand the Lean concept and principle
Understand the importance of lean in improving business performance and process
efficiency
Understand the lean fundamentals and apply basic lean analysis and business processes.

CONTENTS

Lean management is an applied methodology and techniques that cause work tasks in a process
to be performed with a minimum of non-value adding activities resulting in reduce waiting
time, queuing time, administrative time, and delays. It also focuses on tracing waste and nonvalue added products. The lean philosophy emphasizes creating more value for customers with
fewer resources through optimizing the flow of work. The outcome is a more organized where
employees have access to tools they need and empowered to deliver delightful customer service.
At the end, it can give an impact on cost savings due to efficient processes and workflows and
leads to profitable business results. Lean provides services and deliver product with the optimal
use of resources, including time, money, and people.

305

PARTICIPANTS

PROCESS EFFICIENCY
THROUGH LEAN MANAGEMENT

47

OBJECTIVES

RATIONALE

306

LEAN MANAGEMENT :
TOTAL PRODUCTIVE MAINTENANCE (TPM)
Machinery is a common element in any manufacturing set-up and it is perhaps the very
heartbeat of the operation. Hence, machine breakdown is unacceptable. Proactive
machine maintenance activity such as Preventive Maintenance can help prevent
unplanned machine breakdown. Preventive Maintenance is one of the four maintenance
activities in the implementation of Total Productive Maintenance (TPM) which also comprise
of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not
at all like maintenance activities that repairs machine breakdowns, however it is a proactive
approach that essentially aims to prevent unexpected stoppages in the process due to machine
unavailability known as downtime.

At the end of this two days course, the participants should be able to:
Describe the importance and benefits of TPM to productivity, quality and
business performance.
Identify the TPM principles and the prudent TPM implementation strategy

PARTICIPANTS

CONTENTS

Day 1

48

TPM Fundamental & Principles


The Concept of Constraint
The Benefits of Machine Maintenance
Understanding 6 Big and 16 Minor Loses

Top Management
Executive
Supervisor

Day 2
5 Steps TPM Implementation
Restore Equipment to New
Condition
Identify the Complete Maintenance
Plan (Preventive Maintenance
Planning)
Implement Maintenance Plan with
Precision (Preventive Maintenance
Execution)
Prevent Recurring Machine Failure
(Preventive
Maintenance Review)
Improve Machine Productivity

Day 1
A Quick Introduction on Green Productivity
(GP)
Overview of Material Cost Saving (MCS)
7 Steps in Implementing MCS

Chief Executive Officer


Director
General Manager
Environment Health & Safety
Finance & Operation
Sales or QA Manager
Production or QA Engineer

Day 2
Case Studies on MCS Application
Overview of ISO 14051
Green

RATIONALE
OBJECTIVES

At the end of the programme, participants should be able to:


Understand the concept of Material Cost Saving (MCS) in Green Productivity (GP)
Acquire knowledge on how to apply the MCS approach in their workplace
Learn more on methods to reduce both environmental impact and costs based on the MCS
Concept

CONTENTS

Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely
in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost
an organisations economic and environmental performance. It is one of the major tools of
Environmental Management Accounting (EMA). EMA is a set of procedures used within business
organisations for linking environmental considerations with economics objectives. Today,
organisations cannot ignore the environmental aspects of their activities. Consequently, they
seek management tools to link concern for the environment with economic considerations.
MCS is a management tool that promotes efficient use of materials more effectively and
contributing to reduction in waste, emission, and non-value added products. MCS increases the
transparency of material flow, which is the key to successful problem-solving and improvement.
By solving problems, organisations can improve their productivity and reduce cost at the same
time. This is in line with the Green Productivity (GP) concept which is being implemented in
organisations and factories.

307

PARTICIPANTS

IMPROVING ORGANISATIONAL
PERFORMANCE THROUGH MATERIAL COST
SAVING (MCS)

49

Di akhir kursus ini para peserta akan:


Memahami kaedah penentuan rekod bernilai atau tidak bernilai.
Mengenalpasti dan memahami serta dapat menyelamatkan rekod yang bertaraf arkib.
Memahami kaedah membuat penilian ke atas rekod tidak aktif
Mengasing dan memisah rekod aktif dan tidak aktif.
Memahami kerja-kerja pelupusan bagi tujuan pemindahan mengikut peraturan yang telah
ditetapkan.
Mengurus pelupusan rekod kewangan AP 150

Faedah Selepas Pelupusan


Jadual Pelupusan Rekod Housekeeping
Latihan Amali Penyediaan Diskripsi

Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian
masing-masing.

50

KANDUNGAN

Prinsip/kefahaman Pengurusan rekod


klasifikasi
Kriteria Penilian rekod bertaraf arkib
Penyediaan Diskripsi
Senarai Pemindahan
Inventori Rekod
Jadual Pelupusan

Hari 2

PESERTA

Hari 1

RASIONAL

Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian
besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang.
Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib
Negara Malaysia.

308

OBJEKTIF

PENGURUSAN FAIL DAN REKOD


YANG TIDAK AKTIF

SERVICES DIRECTORY 2016

Programme Code : 400

& Performance
400 Quality
Measurement

Quality & Performance Measurement

If you want to be more


productive you need to become
master of your minutes .
(Crystal Paine)

51

SERVICES DIRECTORY 2016

400: Quality & Performance Measurement


Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

401

Measuring Organisational
Performance Through
i-COMPASS

1-2 Mar

Pulau
Pinang

1060

848

Mohd.
Khairil
Anuar Amir
Hamzah

402

Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)

23-24
Aug

Pulau
Pinang

848

Mohd.
Khairil
Anuar Amir
Hamzah

52

1060

Associate

At the end of the programme, participants should be able to: Provide technique in measuring companys productivity
Measure and analyse the companys productivity performance using COMPASS software
provided
Identify factors contributing to poor productivity performance of the company
Apply the tools and techniques to improve companys productivity

Introduction to the concept or productivity


Commom misconception on productivity
The importance of productivity management
The Added Value Concept in measuring
productivity performance
AV, BIMS, NOE, and NOI Exercise
Measuring Companys Productivity Using
COMPASS

Human Resource Personnel


Executive
Supervisor

Evaluation on Productivity Ratios


Productivity linkages analysis case
study
Guidelines on productivity
improvement for long-term
competitiveness

CONTENTS

Day 2

PARTICIPANTS

Day 1

RATIONALE

Productivity improvement is the most improvement strategy to enhance the economic growth of
our country in meeting competitive challenges in the globalisation era. Measuring productivity,
which provides an estimation of companys efficiency, should be undertaken by all industries in
Malaysia.

401

OBJECTIVES

MEASURING ORGANISATIONAL
PERFORMANCE THROUGH I-COMPASS

53

OBJECTIVES

RATIONALE

402

KURSUS PENINGKATAN PRODUKTIVITI


ORGANISASI MELALUI PRODUCTIVITYLINKED WAGES SYSTEM (PLWS)
Firms need to ensure that they continuously improve productivity to enhance their competitive
edge. The gains from higher productivity will enable firms to rationalise cost and sustain
labour cost competitiveness which is crucial in an ever changing economic environment. To
ensure that firms remain cost competitive, the issue of linking wages to productivity should
be given emphasis. Any increase in wages should be supported by growth in productivity to
avoid high cost of production or service provided. MPC has developed an interactive approach
to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate
their own PLWS Models for implementation at all levels of the firm.

At the end of the programme, participants should be able to:


Assist firms in the implementation process of PLWS
Analyse case examples which can be adapted and adopted at the firm level
Enable companies simulate their own PLWS models through the i-PLWS programme

PARTICIPANTS

CONTENTS

Day 1

54

Enhancing productivity and competitiveness


of the firm level
Policy issues relating to PLWS
Development of PLWS models
Case examples and experiences
S.M.A.R.T principle
Implementation process
Benefits of PLWS
Discussion session

Manager
Executive
Supervisor

Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session

SERVICES DIRECTORY 2016

Programme Code : 500

Youll never change your life until


you change something you do daily.
The secret of your success is found in
your daily routine.
(John C. Maxwell)
55

Excellence Convention/
500 Team
Seminars, Conferences

Team Excellence Convention/Seminars,


Conferences

SERVICES DIRECTORY 2016

500: Team Excellence Convention/


Seminars, Conferences
Code

Programme

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

P&I

PIC

501

International Team
Excellence Award (ITEA)

4-6
May

Milwaukee,
Wisconsin,
USA

USD895

NA

Rusdi Muda
Safniwati
Jasri

502

International Convention
on Quality Control Circle
(ICQCC)

23 26
Aug

Thailand

TBC

NA

Safniwati
Jasri

503

The International
Exposition of Team
Excellence (IETEX)

Sept

Singapura

TBC

NA

Nur Syahrina
Jayaletchumi

504

Lean Creanova

Jan

TBC

NA

NA

Safniwati
Jasri

505

22nd Asian Asian Pacific on


Quality Conference (APQC)

20 23
Nov

Fee

Fee

NA

Vimala R
Muniandy

506

APIC 2016:
1.National Team Excellence
Convention on Innovative &
Creative Circle (ICC)
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)

25 27
Oct

Malaysia

P: 500
O: 550

NA

Safniwati
Jasri

56

Associate

SERVICES DIRECTORY 2016


Code

507

Programme

Mini Convention on Team


Excellence

Date

Venue

Fee (RM)
(inclusive
of 6% GST)

5 Apr

Johor
Bahru

24 Mar

P&I

PIC

P: 212.00
O: 243.80

NA

Megat
Amirul

Pulau
Pinang

P: 212.00
O: 243.80

NA

Nursyahida
Muhamad
Aszahari

30 Mar

Petaling
Jaya

P: 212.00
O: 243.80

NA

Safniwati
Jasri

6 - Apr

Kuching

P: 212.00
O: 243.80

NA

Jerry
Shahnizal
Ab Aziz

13 - Apr

Kota
Kinabalu

P: 212.00
O: 243.80

NA

Ingrid Ng
Edy

NA

Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon

20 - Apr

508

509

Regional Convention on
Team Excellence

Competitiveness Champion
Programme Workshop

Kuantan

P: 212.00
O: 243.80

Associate

3 - 4 Aug

Langkawi

P: 243.80
O: 265.00

NA

Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah

9 - 10
Aug

Petaling
Jaya

P: 243.80
O: 265.00

NA

Nur
Syahrina
Muhamad
Nor

15 - 16
Aug

Johor
Bahru

P: 243.80
O: 265.00

NA

Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah

17 - 18
Aug

Kuching

P: 243.80
O: 265.00

NA

Waila
Jerry

17 - 18
Aug

Kota
Kinabalu

P: 243.80
O: 265.00

NA

Darul
Adizul
Ishak

23 - 24
Aug

Kelantan

P: 243.80
O: 265.00

NA

Hazwani
Nadiah
Ismail

Feb Apr

Free

NA

57

OBJECTIVES

RATIONALE

501

INTERNATIONAL TEAM EXCELLENCE


AWARD (ITEA)
Firms need to ensure that they continuously improve productivity to enhance their competitive
edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour
cost competitiveness which is crucial in an ever changing economic environment. To ensure
that firms remain cost competitive, the issue of linking wages to productivity should be given
emphasis. Any increase in wages should be supported by growth in productivity to avoid high
cost of production or service provided. MPC has developed an interactive approach to PLWS
through the i_PLWS programme. This hands-on system will enable firms to simulate their own
PLWS Models for implementation at all levels of the firm.

At the end of the programme, participants should be able to:


Assist firms in the implementation process of PLWS
Analyse case examples which can be adapted and adopted at the firm level
Enable companies simulate their own PLWS models through the i-PLWS programme

PARTICIPANTS

CONTENTS

Day 1

58

Enhancing productivity and competitiveness


of the firm level
Policy issues relating to PLWS
Development of PLWS models
Case examples and experiences
S.M.A.R.T principle
Implementation process
Benefits of PLWS
Discussion session

Manager
Executive
Supervisor

Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session

Quality Control Circles is a floor level problem solving mechanism which originated in Japan
in the 1960s. It encouraged non-executive level employees to get together in groups, select
problems to be tackled, analyse and determine root causes following a systematic method,
generate alternative solutions, select and implement the best and standardize the new
method if successful

Quality Team
The quality team from organisation must participate in APIC 2015 and being listed in the
top 10.
Observer
Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management from all sectors

RATIONALE
OBJECTIVES

i) To spread QCC activity techniques and find new techniques internationally


ii) To share experiences and information about QCC activities among each country

CONTENTS

The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to
quality, and encouraged presentation of case studies in any project related to quality, productivity,
customer satisfactions etc.
Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore,
Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member
Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.

502

PARTICIPANTS

INTERNATIONAL CONVENTION ON QUALITY


CONTROL CIRCLES (ICQCC)

59

PARTICIPANTS

CONTENTS

OBJECTIVES

RATIONALE

503

60

THE INTERNATIONAL EXPOSITION OF


TEAM EXCELLENCE (IETEX)
The International Exposition of Team Excellence Symposium (IETEX) is an annual event
organised by the Singapore Productivity Association since 2008. It provides an opportunity for
quality circles practitioners, quality experts and enthusiasts from all over the world to grasp the
experiences, good practices and productivity improvements of international organisations and
teams.
The International Exposition of Team Excellence (IETEX) is an annual event where some 400
delegates and teams from Hong Kong, India, Japan, Malaysia, Thailand, USA and Singapore come
together to showcase their innovative and diverse projects. These teams are assessed based
on the criteria for the American Society for Quality, International Team Excellence Award. To
recognize excellent teams and their projects, awards ranging from Gold, Silver, Bronze and Merit
are given out during IETEX.
The International Team Competition is opened to any QCC / IQC / WIT / Project Team that has
completed its project within the last 18 months. The project must be recognized in its home
country and Teams are required to provide relevant information for the recognition.

Share knowledge on best practices in promoting teaming excellence in organization


Provide an opportunity to learn from the Best of the Best circles and scale new heights
Network and exchange ideas, knowledge and experiences, on continuous improvement and
innovation through the power of teams

Plenary Session (Best Practices)


Master Class (Case Study)
Team Excellence Project Presentations (Team Competition)
Industrial Visit (Learning Journey)

Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management.

Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi
yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat
saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di
CREANOVA.

Siapa yang patut hadir program ini?


Penyertaan Kumpulan LEAN
Kumpulan pelaksana projek LEAN.
Pemerhati
Terbuka kepada individu dari organisasi sektor awam dan
swasta yang berminat mendapatkan
pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek LEAN.

RASIONAL
OBJEKTIF

Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan
terbaik pengurusan Lean
Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan
yang berterusan
Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi
di dalam aktiviti Pengurusan Lean.
Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.

KANDUNGAN

Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah
dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah
ditetapkan.

504

PESERTA

CREANOVA 2016

61

PARTICIPANTS

CONTENTS

OBJECTIVES

RATIONALE

505

62

ASIA PACIFIC QUALITY CONFERENCE (APQC)


The Asia Pacific Quality Conference (APQC) is an annual event organised by the Asia Pacific
Quality Organization (APQO) since has successfully led the promotion of yearly international
conference in the Asia Pacific. Sharing of scientific and technical advances in quality is done
through these conferences at APQC annual meetings hosted by Core Council Member Countries.
The Global Performance Excellence Award (GPEA) is one (1) of a major event also administered
by the Asia Pacific Quality Organization (APQO). APQO is a non-profit organization that serves
as an umbrella group that brings together all of the leading quality professional societies from
countries that border on the Pacific Ocean or are considered Asian / Pacific Rim nations. The
governing body of APQO includes representatives from Australia, Canada, Chile, China, India,
Indonesia, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri
Lanka, Thailand, Turkey, United States of America, United Arab Emirates and Vietnam. The award
is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation.
Management direction for the award is provided by the Global Performance Excellence Award
Executive Committee.

At the end of the programme, participants should be able to:


Share knowledge on best practices
Skill and experiences on service excellence
Networking and exchange ideas, and continuous improvement and innovation

Sharing Session (Best Practices)


Team Excellence Competition
Global Performance Excellence Award
(GPEA)

CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior
Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.

National Convention on Team Excellence


Innovative Creative Circle Convention (ICC) which features the presentations of selected
circles among the gold award recipients in the Regional ICC Conventions. It is an annual
event where the best overall ICC Excellence Award winner is announced.
Quality Environment Convention (QE) is a platform for Quality Environment practitioners
to demonstrate their achievements in inculcating excellence in work culture through the
Quality Environment system.
Exposition is a unique platform which provides practitioners, academia and industry
players to showcase products and process breakthrough, new ideas and creativity on
productivity, innovation and competitiveness.

CEOs. Scholars, Administrators, Productivity Experts and Practitioners of Innovative


and Creative Circles, Quality Environment (5S) Practitioners from all sectors

RATIONALE
OBJECTIVES

The objectives of APIC 2016 are :


To showcase best practices and practical applications of excellent practices on
productivity and innovation.
To assist private and public organisations to improve productivity and enhance
innovation capabilities
To bring together a distinguished group of leading businessmen, industrialists,
scholars, administrators and productivity experts from all sectors of industries

CONTENTS

The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four
major events namely: the National ICC Convention, the National QE Convention, the Productivity
Conference and Innovation Exposition.

506

PARTICIPANTS

ANNUAL PRODUCTIVITY & INNOVATION


CONFERENCE AND EXPOSITION (APIC) 2016

63

MINI CONVENTION ON TEAM EXCELLENCE

Mini Convention On Team Excellence ini bertujuan:


Mendedahkan kaedah untuk membuat persembahan kepada kumpulan ICC yang baru.
Memberi peluang kepada dan pemerhati bertukar pengalaman dalam kegiatan ICC.
Memberi dorongan kepada kumpulan ICC yang baru di tubuhkan untuk menunjukkan
keupayaan kumpulan di dalam melaksanakan projek.

Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing
oleh kumpulan kumpulan ICC yang baru.

PESERTA

OBJEKTIF

Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah
melalui penyertaan dalam Mini Convention On Team Excellence. Team Excellence Mini dibuka
kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat Mini
Convention On Team Excellence membantu mereka meningkatkan keyakinan untuk menyertai
persembahan di peringkat wilayah dan peringkat seterusnya.

KANDUNGAN

RASIONAL

507

64

Kumpulan ICC
Kumpulam kumpulan ICC yang ditubuhkan kurang dari 2 Tahun.
Tidak pernah menyertai mana-mana Team Excellence (mini/wilayah kebangsaan)
sebelumnya.
Pemerhati
Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat
mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.

Sharing Session (Best Practices)


Team Excellence Project Presentations
(Team Competition)
Judge Review Session

Team Excellence from private and public sector


Observer from private and public sector.

RATIONALE
OBJECTIVES

At the end of the programme, participants should be able to:


Present their projects using the appropriate tools and techniques to be reviewed by judges.
Augmenting cooperation and fostering leadership within the organization,
Share experiences in improving the performance of the group,
Gaining recognition for outstanding efforts through participation in group activities Team
Excellence (ICC/QE(5S)/LEAN/TRIZ),
Choosing the Best Team Excellence to participate in the National Team Excellence 2016.
Selecting the most cost saving project to recognize as per recipient of MPCs Chairman
Awards.
Selecting the consistently and active organization participation in innovation project to
recognize as per recipient of MPCs Deputy General Awards.

CONTENTS

In todays highly competitive environment, the speed of the change becomes the competitive factor
in organizational strategy in line with the change; the Team Excellence activities have emerged
as one of the most effective means in encouraging industries to enhance their competitiveness.
Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly
recognized for its effectiveness in solving problems at the workplace, thus contributing to
innovation of products that would satisfy customers needs, improvement in existing products
and services that would further delight customers, or reduce time and wastages to save cost and
simplify work processes.
The Regional Convention on Team Excellence is an annual event where some 200 participants
and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among
the Gold Award recipients in the Regional selected to the National level. It is an annual event
where the Best Overall Team Excellence Award winner announced. The innovative and creative
projects presented at the conventions are testament of the ability of the workforce in Malaysia in
applying their creativity and innovativeness to enhance productivity and competitiveness. The
Regional Convention on Team Excellence serves as a platform in giving due recognition to all
participating circles that have excelled in achieving value generation and cost savings for their
respective organisations.
The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project
team that has completed its project within the last 18 months. The project must be recognized
in its organisation and Teams are required to provide relevant information for the recognition.

508

PARTICIPANTS

REGIONAL CONVENTION ON TEAM


EXCELLENCE

65

PARTICIPANTS

CONTENTS

OBJECTIVES

RATIONALE

509

COMPETITIVENESS CHAMPION
PROGRAMME WORKSHOP
The workshop on Competitiveness Champion Programme organised by MPC will provide updates
on Malaysias competitiveness performance and initiatives undertaken by the Government
towards enhancing nations performance. The workshop will also provide a platform for
participants to discuss and share their views on competitiveness as well as to allow interaction
among the participants.

Acquire knowledge on Malaysias standings in international reports measuring various


areas across 300 over indicators.
Understand the methodologies used by IMD World Competitiveness Centre (IMD WCC) and
World Economic Forum (WEF) to produce the World Competitiveness Yearbook Report and
Global Competitiveness Report.
Be aware and understand the many initiatives undertaken by government and agencies to
enhance Malaysias competitive performance.
Will learn the many best practices from frontier countries.

Day 1
Overview of Malaysias competitiveness
performance in international
competitiveness reports.

Executives, Head of Departments and CEOs of private sector companies

Code

509

66

Presentations by selected agencies on


selected topic of discussion.
Briefing on Executive Opinion Survey
(EOS).

Venue

Date

Fee

P&I
ASOCIATE

PIC

P. Pinang

23 Feb 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

Johor

Feb 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

MPC HQ

3 March 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

Kelantan

8 March 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

Terengganu

9 March 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

Sabah

15 March 2016

Free

n/a

En. Mohammad Khairul


Hakimin Zainoor

Perak / Melaka

12 April 2016

Free

n/a

Pn. Shahidah Samsudin

MPC HQ

14 April 2016

Free

n/a

Pn. Shahidah Samsudin

SERVICES DIRECTORY 2016

OUTSHINE PERFORMANCE THROUGH INNOVATION

CAPACITY BUILDING

67

SERVICES DIRECTORY 2016

ONLINE REGISTRATION SYSTEM


ON TEAM EXCELLENCE
Have your organisation and your team registered
for the Innovation Project?

About Online
Registration System
on Team Excellence
The online Registration System on
Team Excellence is a way to collate
and share the innovative projects
that add value to the organizations
with the aim of becoming an
integral part of the reference and
benchmarking processes. It is also
an avenue to recognize the excellent
teams that have successfully
implemented the projects in their
respective organizations.

STEP-BY-STEP GUIDE

01

Visit our website at


mpcservices.gov.my/
onlineicc

02

Click Register & register


your Organisation

03

Log-in with your


username & password
then click Log-in

04

Complete all the


required sections

05

Add your details Team


Information and Project

What ARE Team


Excellence Projects?
The projects that add value to the
company, such as new invention
of products that would meet
customers need, improvement
in existing products and services
that would delight customers,
reduced time wastage to save cost,
simplification in work processes
and so on.

Who is called Team


Excellence?
Any team, whether they are
from Innovative and Creative
Circle (ICC) team, Six Sigma team,
Lean Enterprise team or High
Performance team. This team has to
work together to proactively create
new value for their customers,
company and themselves by using
systematic tools and techniques.
68

SERVICES DIRECTORY 2016

In-House
Programmes

If you focus on results, you will


never change. If you focus on
change, you will get results.
In-House
Programmes

*Jack Dixon)

69

SERVICES DIRECTORY 2016

Business Excellence Framework (BEF)


Regardless of sector, size, structure, or maturity to be successful, organisations
need to establish appropriate man-agement framework with clear purpose. The
BEF is a practical and holistic approach to achieving excellence in all as-pects of
organisation performance.
BEF helps to transform organisation to achieve excellent performance through
Leadership Driving Policy and Strategy Planning as the main driver. Leadership
will achieve excellence with the engagement of people in the organisation.
Strategic Planning will result in an integrated and concerted effort through the
implementation of mission and vision by developing a stakeholder focused strategy.
Under BEF, Information is evaluated, shared, and displayed for deci-sion-making
and improvement. In addition, all actions taken by the organisation following BEF
are customer focused. Excellence organisations plan, manage and improve people
to their full potential. Furthermore, BEF recommends that all processes must be
continuously improved in order to fully satisfy, and generate increasing value for
customers, stakeholders and to achieve high performance results.
The BEF comprises of seven excellence criteria which are Leadership, Planning,
Information, Customer, People, Pro-cess and Results as shown below:

Malaysia Business Excellence Framework (MBEF)

Learn

70

System

Result

Planning
People
Information
Process

RESULT

LEADERSHIP

Driver

Customer

Innovate

Transform

SERVICES DIRECTORY 2016

In-House Programmes

71

SERVICES DIRECTORY 2016

In-House Programmes

72

SERVICES DIRECTORY 2016

In-House Programmes

73

SERVICES DIRECTORY 2016

What is Productivity?
An outcome of better use of resources that will improve
quality of life and sustain prosperity
Need for managers and workers to improve their performance
through improving the quality of products and services with
creativity and innovation
Productivity is something positive and implies the utilisation
of resources efficiently

SUSTAIN PROSPERITY
BETTER QUALITY OF LIFE
Outcome

PRODUCTIVITY
INNOVATION

Shared
Values
74

SYSTEM
INFRASTRUCTURES
TRANSPORT

MARKET
ACCESS TO
CAPITAL
MARKET

FISCAL
POLICY
TAXES

PROCESS
REGULATION

Enabling
Business
With
Coherent
Policies

HUMAN
CAPITAL
EDUCATION

Creating Jobs
and Growing
The Economy

PRODUCT

Industries

COLLABORATION COORDINATION
COMMUNICATION COMPETENCY

SERVICES DIRECTORY 2016

MPC Office

The way to get started is to quit


talking and begin doing.

75

MPC
Office

(Walt Disney)

SERVICES DIRECTORY 2016

The Tun Hussein Onn


National Eye Hospital
Amcorp
Mall

Taman
Jaya

Studio-e
Technology
Sdn Bhd

Armada
Hotel

Stesen
LRT

MPC
Petaling
Jaya
Hilton
Petaling
Jaya Hotel
Stamford
College

Pejabat
Persekutuan

Jabatan
Kimia

Majlis Bandaraya
Petaling Jaya

Kejururawatan
Puteri (PnC)

306'07.5"N 10138'40.0"E

mpc head office

Malaysia Productivity Corporation (MPC)


Lorong Produktiviti, Off Jalan Sultan 46200 Petaling Jaya Selangor.
Tel
Fax

6 03 - 7955 7266
6 03 - 7957 8068 (Blok Inovasi)
6 03 - 7955 1824 (Blok Produktiviti)
6 03 - 7956 1066 (HRD)

Web www.mpc.gov.my
Mail marketing@mpc.gov.my
Toll 1-800-88-1140

Facilities
Training Room
Multimedia Lab
Productivity Hall
Cafetaria

76

3 units
2 units
1 unit
1 unit

Prayer Room
Library
Meeting Room

2 units
1 unit
12 units

SERVICES DIRECTORY 2016

Intan
Square

Armada
Hotel

Nestle Products
Sdn Bhd
Hilton Petaling
Jaya Hotel

NAZA Brabus PJ
NAZA World
Auto Mall

Stamford College
PJ8 Service Suite

Petaling Jaya
College Art
& Design

Wisma Mcis Zurich


PJ
Community
College
Wisma Thrifty
Restoran
Syed

Jabatan
Pendaftaran
Negara

Restoran
KFC

Lembaga
Akreditasi
Negara

Menara
PKNS PJ

306'06.4"N 10138'21.8"E

mpc petaling jaya

Malaysia Productivity Corporation (MPC)


A-06-01 Level 6, Blok A, PJ 8, No. 23, Jalan Barat,
Seksyen 8 46050 Petaling Jaya, Selangor.
Tel

6 03 - 7960 0173 / 0176


6 03 - 7960 0178 / 0179

Fax 6 03 - 7960 0211


Mail marketing@mpc.gov.my

77

SERVICES DIRECTORY 2016

Masjid
At-taqwa

Perodua
(Kelana Agresif
Automart (M)
Sdn. Bhd.)

Al Jabbar Herbs
Kepala Batas
Naza Motor
Penaga

Lembaga
Tabung Haji

Bertam
Properties
Sdn Bhd

Allianze University
College of Medical
Sciences ( AUCMS )
Balai Bomba
Dan Penyelamat
Kepala Batas

Gelanggang
Futsal
Ibu Pejabat Polis
Daerah Seberang Perai

531'02.6"N 10026'41.7"E

northern region

Malaysia Productivity Corporation (MPC) Northern Region


Beg Berkunci 206, Jalan Tun Hamdan Sheikh Tahir, 13200
Kepala Batas, Seberang Perai Utara, Pulau Pinang.
Tel
Fax

6 04 - 575 4709
6 04 - 575 4410

Mail nro@mpc.gov.my

Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria

78

4 units
31 units
1 unit
1 unit
1 unit

Recreation Room
Prayer Room
Library
Discussion Room
Teambuilding Park

2 units
2 units
1 unit
4 units
1 unit

SERVICES DIRECTORY 2016

Titiwangsa
Apartment

Lembaga Perindustrian
Nanas Malaysia

Masjid Jamek
Bandar Baru Uda

Sekolah Agama
Bandar Baru
Uda

Pusat Pertubuhan
Masyarakat (KEMAS)

Bank Simpanan
Nasional (BSN)

Bank Islam
Malaysia Bhd

Wisma
BBU

Jelita Aziz
Fashion
Academy

Medan Selera
Mahsuri
Sekolah
Kebangsaan
Bandar
Uda 2

Kurnia
Insurans (M) Bhd.
Jalan Padi Satu

Flat Bandar
Baru Uda

Pejabat Pengurus
Besar Wilayah
Johor Felcra
Berhad
Jabatan Kastam
Diraja Malaysia

Pejabat Risda
Negeri Johor

129'33.0"N 10343'20.6"E

southern region

Malaysia Productivity Corporation (MPC) Southern Region


No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.
Tel

6 07 - 237 7422
6 07 - 237 7644

Fax 6 07 - 238 0798


Mail sro@mpc.gov.my

Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria

7 units
39 units
1 unit
1 unit
1 unit

Recreation Room
Prayer Room
Discussion Room
Productivity Auditorium

2 units
2 units
4 units
1 unit

79

SERVICES DIRECTORY 2016


Berjaya
Megamall

Citibank
Kuantan

Gereja
Aphipany
Anglican
Al Ikhsan
Sports
Sdn Bhd

Kuantan
Medical Centre
Sdn. Bhd.

Hotel Grand
Continental
Wisma TNB
Kuantan
Jabatan
Tenaga Kerja
Negeri Pahang
Sekolah
Menengah
Perempuan
Methodist

Sri
Mahkota
Seafood

Bank
Simpanan
Nasional

Lot 66
Foodcourt

Foodcourt
Merdeka
Station
Digi-Tech
Communication
Centre

348'46.7"N 10319'51.1"E

east coast region

Malaysia Productivity Corporation (MPC) East-Coast Region


Aras 7, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut,
25000 Kuantan, Pahang Darul Makmur
Tel

80

6 09 - 513 1788
6 09 - 513 1789

Fax 6 09 - 513 8903


Mail mpcecr@mpc.gov.my

SERVICES DIRECTORY 2016

Petronas NGV
Tok Jiring

Klinik Desa
Petai Bubus

Pusat Permainan
Kanak-kanak
Terengganu

Pasar
Batu Enam

KUT
Kubang Jela

SMK Manir

Bukit
Tunggal

Stesen Mardi
Kuala Terengganu

Muzium Negeri
Terengganu

519'42.9"N 10305'02.9"E

terengganu office

Malaysia Productivity Corporation (MPC) Terengganu Oce


Lot No.1F 22, Kompleks Usahawan Terengganu (KUT),
Kubang Jela, Manir, 21200 Kuala Terengganu

Tel
Fax

6 09 - 6156089
6 09 - 6156089

Mail mpcecrt@mpc.gov.my

81

SERVICES DIRECTORY 2016

Jabatan
Kebajikan
Masyarakat

Masjid Sultan Mansor


Kampung Sireh

Pusat Kajian
Strategik Kerajaan
Negeri Kelantan

Western Union
Bank Simpanan Nasional
Jalan Kuala Krai
Zutra Alieya
Collection

Pejabat Pos
Kota Darul
Naim

Wira Tire
& Auto
Service
Center

Deretan
Flat

Mazda
Service
Center
GOFA
Design

Sekolah Kebangsaan
Sultan Ismail 1

Toyota Service
Center Jalan
Kuala Krai

Kelantan
Batik
Surau
Sekolah Rendah
Kebangsaan Sultan
Ismail (1)

606'31.6"N 10214'21.4"E

kelantan office

Malaysia Productivity Corporation (MPC) Kelantan Oce


Tingkat 3, Wisma PERKESO,
Jalan Kota Darulnaim 15538 Kota Bharu
Kelantan Darul Naim
Tel

82

6 09 - 741 6260
6 09 - 741 6262

Fax 6 09 - 741 6263


Mail mpcecrk@mpc.gov.my

SERVICES DIRECTORY 2016


Centre
Point
Sabah
a'Marina Court
Condominium
Consulate General of
The People's Republic
of China

Marina Court
Luxury Penthouse
Holiday Stays
at Marina Court
Resort Condominium

Hotel
Deleeton

Marina Court
Resort Condominium

Public
Mutual
Berhad

Ocean
Seafood
Village

Star City
Mall

CIMB Bank
Api-Api Centre

Butik
Busana
Sabah Economic
Development
Corporation

Dynamic
Holiday
Cruise

Sekolah Jenis
Kebangsaan (Cina)
Chung Hwa Kota Kinabalu

Plaza
Wawasan
Tang
Dynasty
Hotel

Ibu Pejabat Polis


Daerah Kota
Kinabalu

UMNO
Building
Bank Simpanan Nasional
Kota Kinabalu Main Branch

558'26.3"N 11604'09.7"E

Maybank
Karamunsing

sabah region

Malaysia Productivity Corporation (MPC) Sabah Region


Level 2, Menara MAA, No. 6, Lorong Api-Api 1,
88000 Kota Kinabalu, Sabah
Tel

6 088 - 233 245


6 088 - 456 498

Fax 6 088 - 242 815


Mail sbo@mpc.gov.my

83

SERVICES DIRECTORY 2016

Pine Villa Garden


Taman
Sepakat
Jaya
Karisma Lancar
Sdn. Bhd.
Synchrowood
Sdn. Bhd.

Oceania
Construction
Sdn. Bhd.

Lee Sing
Logistics

Demak Laut
Commercial
Centre
I-Qyzen
Enterprise

Sirim Berhad
Kuching

Genx Composite
Engineering
Sdn. Bhd.

Hong Kong Noodle


House Demak Laut
Industrial Park

135'21.9"N 11024'32.2"E

sarawak region

Malaysia Productivity Corporation (MPC) Sarawak Region


Lot 894, Lorong Demak Laut 3A, Taman Perindustrian
Demak Laut, Jalan Bako, 93050 Kuching, Sarawak Bumi Kenyalang
Tel

6 082 - 439 959


6 082 - 439 960

Fax 6 082 - 439 969


Mail sko@mpc.gov.my

Malaysia Productivity Corporation (MPC) Sarawak Region


Training Room
Productivity Hall
Multipurpose Room
Multimedia Room
84

5 units
1 unit
1 unit
1 unit

Discussion Room
Library
Gymnasium

5 units
1 unit
1 unit

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Tel#:#+603E7955#7266#ext.#336/465/426##Faks#:##03E#7960#6264#/#03E7955#1824#
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#####1.###Pendaftaran#dan#pembayaran#hendaklah#dibuat#LIMA!HARI!sebelum#program#bermula.#
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#####3.###YURAN!PENUH!dikenakan#bagi#NOTIS!PEMBATALAN!penyertaan#bertulis#yang#DITERIMA!KURANG!DARI!LIMA!HARI!sebelum#program#bermula.##
#####4.###Peserta#yang#gagal#mengikuti#program#MPC#TIDAK!DI!KEMBALIKAN!YURAN.##
#####5.###NOTIS!PEMBATALAN!penyertaan#KURANG!DARIPADA!LIMA!HARI#tidak#akan#di#layan,#walaubagaimana#pun#peserta#gantian#adalah#di#aluEalukan.#
#####6.###MPC!BERHAK!menukar#tempat#/#fasilitator#/#kandungan#program#/#menjadualkan#semula#/#membatalkannya##atas#sebabEsebab#yang#tidak#dapat#dielakkan.##
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Terima kasih diatas penyertaan anda dalam program MPC. Sila lengkapkan borang ini dan tanda *(X) dalam petak yang berkenaan.

BORANG PENDAFTARAN
PROGRAM PENINGKATAN PRODUKTIVITI & INOVASI

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A TESTIMONY OF OUR DEDICATION AS A


PRODUCTIVITY AND INNOVATION ORGANISATION

Efficiency Service
Award 1999

Anugerah Pembangunan
Sumber Manusia
Berhad 2007
bagi Pembangunan
Sumber Manusia Kategori
Penyedia Latihan

United Nations
Public Service Awards
2004

Anugerah Kualiti
Ketua Pengarah
Perkhidmatan
Awam 2003

Anugerah Pembangunan Sumber


Manusia Berhad 2003
bagi Pembangunan Sumber
Manusia Kategori Penyedia Latihan

Over the last 10 years MPC has conducted 5,031 training programmes and trained
107,942 participants from both manufacturing and services industries in Malaysia.
MPC Training and Management Systems Development programmes have
benefited over 20 countries among the Asia Pasific and South-south Countries.

M P C ' S G L O B A L PA R T N E R S