630 00610 01 12.01 14.0 C3-Maintenance-Repair-Guide

C3 Gateway Controller
Maintenance and Repair Guide

Release:14.0
Document Revision:12.01
Provides detailed maintenance and repair procedures for the C3

Gateway Controller product
www.genband.com
630-00610-01
Release:14.0
Publication:630-00610-01
Document status:Standard
Document release date:20 December 2014
Copyright 2000-2014 GENBAND. All rights reserved. Use of this documentation and its contents is subject to
the terms and conditions of the applicable end user or software license agreement, right to use notice, and all
relevant copyright protections.
GENBAND, the GENBAND corporate logo and tagline, and certain of GENBAND's product and solution names
are registered trademarks of GENBAND and its affiliates.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing, GENBAND AND/OR ITS LICENSORS PROVIDES THIS DOCUMENT "AS IS" WITHOUT
WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products
described in this document are subject to change without notice.
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF GENBAND OR ITS LICENSORS AND
MUST NOT BE DISCLOSED, OTHER THAN TO EMPLOYEES OF GENBAND OR CUSTOMERS WITH NEEDTO-KNOW, WITHOUT THE PRIOR WRITTEN CONSENT OF GENBAND OR ITS LICENSORS. THE
INFORMATION MUST NOT BE DISCLOSED TO SUBCONTRACTORS OR REGULATORY AUTHORITIES.
GENBAND MUST BE NOTIFIED OF ANY REQUEST OR ORDER FOR DISCLOSURE PRIOR TO SUCH
DISCLOSURE.
For access to the Document Center, log in through the Customer Support website at http://cust.genband.com.
Contents
New in this Document
Document revision 12.015

Modifications5
Introduction
In this section:7
Scope of this Document7
Related Maintenance Documents7
Maintenance and Replacement Tasks for Legacy C3 Platforms8
Maintenance and Replacement Tasks for SUN-Based C3 Platforms8
Maintenance and Replacement Tasks for the C3 IA-RMS Platform9
GENBAND GENiUS Solution9
How to Contact Us10
Regular Maintenance Procedures for Legacy Platforms

In this section:11
Required Tools12
Replacing the C3 Front Panel Filter12
Component Replacement Procedures for Legacy Platforms

In this section:15
Required Tools16
Replacing the C3 Front Fan Assemblies16
Front Dual-Fan Assembly16
Front Single-Fan Assembly18
Replacing the C3 Rear Fan Assembly20
Manual Database Backup Procedure22
Shutting Down the C3 Unit23
Replacing the C3 Unit24
Replacing the C3 Power Supply29
Removing the C3 Top Cover30
Removing the C3 Front Faceplate32
Removing the C3 Front Faceplate Assembly32
Replacing the C3 Hard Drive34
Removing the C3 CD/DVD-ROM Disk35
Removing the Disk using UNIX35
Removing the Disk Manually36
Replacing the C3 CD/DVD-ROM Drive36
Replacing the C3 Tape Drive Assembly39
Replacing the C3 SS7 Card42
20 December 2014

Copyright 2000-2014 GENBAND. All Rights Reserved.
11
15
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4
Replacing the C3 Ethernet Card43
Adding C3 Memory Cards44
Replacing the C3 Alarm Interface Card45
Replacing the C3 Alarm Board47
Component Replacement Procedures for T2000 and T5220
Obtain a GENBAND Emergency Recovery CD49

Replacing the T2000 or T5220 C3 Data Disk49
Replace the Disk Drive49
Replacing the boot disk of a T2000 or T5220 C355
Procedure Outline55
Replacing the T2000 or T5220 C355
Replace the C3 Unit55
Component Replacement Procedures for IA-RMS

Required Tools57
Removing the Front Bezel58
Re-installing the Front Bezel59
Replacing a Power Supply Module59
Replacing the Filter61
Replacing Hard Disk Drives62
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49
57
630-00610-01 12.01
New in this Document

This chapter details whats new in the C3 Gateway Controller Maintenance
and Repair Guide, (630-00610-01).
Document revision 12.01
December 20, 2014. C3 14.0

The following modifications take place in this release.
Modifications
This document is being released in a new format in this release.
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6New in this Document
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630-00610-01 12.01
Introduction
This document presents hardware maintenance and replacement tasks for
the C3 Gateway Controller.
In this section:
Scope of this Document (page 7)
Related Maintenance Documents (page 7)

Maintenance and Replacement Tasks for Legacy C3 Platforms
(page 8)
Maintenance and Replacement Tasks for SUN-Based C3

Platforms (page 8)
Maintenance and Replacement Tasks for the C3 IA-RMS Platform

(page 9)
GENBAND GENiUS Solution (page 9)
How to Contact Us (page 10)
Scope of this Document
This document presents hardware maintenance and replacement tasks for

the C3 Gateway Controller.
For software maintenance tasks, such as software patching and software

upgrading, contact the GENBAND Customer Support Center.
Related Maintenance Documents

For maintenance procedures of other related GENBAND products:
20 December 2014
for the G9 Converged Media Gateway, refer to the G9 Converged

Gateway Maintenance Guide (630-00479-01)
for the 8000 Media Gateway, refer to the 8000 Media Gateway
Maintenance and Repair Guide (630-00611-01)

630-00610-01 12.01
8Introduction
Maintenance and Replacement Tasks for Legacy C3 Platforms

For the legacy (GENBAND manufacturer discontinued) 410, 510, 512, and
514 models of the C3 Controller, this document includes the following
maintenance and replacement tasks:
Maintenance tasks: in-service cleaning procedure for the C3 Gateway

Controller air filters
Replacement tasks: removal and re-installation procedures for the C3

Gateway Controller system field-replaceable units (FRUs)
Maintenance and Replacement Tasks for SUN-Based C3 Platforms

For the SUN-based T2000, T5220, Netra 240, and Netra 440 models of the
C3 Controller, maintenance and repair tasks can be found at the Sun
Microsystem website: http://www.sun.com/products-n-solutions/hardware/
docs/Servers/.
In addition, specific component replacement tasks for the T2000-based
and T5220-based C3 Controller platforms can be found at Component
Replacement Procedures for T2000 and T5220 (page 49) of this
document.
The table below lists the field-replaceable units and their chassis locations
for the supported Sun platforms:
Field Replaceable Units for Sun- Platforms
Platform
T2000 T5220
Netra 240
Netra 440
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Field Replaceable Unit Chassis Location
Air filter located behind front Bezel cover

Fan assembly located in the front of server unit
Hard drives located in the front of server unit
Power Supply located in the rear of server unit
Hard drives located on the front of server unit
Power supply located in the rear of server unit
Fan trays 0-2 located in the front of server unit
Hard drives located on the front of server unit
Power supply located in the rear of server unit
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Scope of this Document9
Maintenance and Replacement Tasks for the C3 IA-RMS Platform

Specific component replacement tasks for the C3 Controller IA-RMS-based
platform can be found at Component Replacement Procedures for IARMS (page 57) of this document.
Field Replaceable Units for the IA-RMS Platform (page 9) lists the fieldreplaceable units and their chassis locations for the supported IA-RMS
platform.
Field Replaceable Units for the IA-RMS Platform
Platform
IA RMS
Field Replaceable Unit Chassis Location
Air filter located behind front bezel

Hard drives located in the front of server unit
Power Supply located in the rear of server unit
GENBAND GENiUS Solution

For Release 11.0, C3 can be deployed as part of the GENBAND GENiUS
solution.
GENiUS is an IP Unified Services platform for switching and networking,
supporting multipurpose IP solutions. It provides a consolidated multimedia
network convergence platform for Wireline and Converged Networks.
GENiUS is one IP Unified Services platform enabling Network
Transformation, Convergence & Optimization.
The GENiUS integrated platform consists of the following components:
Advanced Telecommunications Computing Architecture (ATCA)

hardware
High availability middleware, called GENWare, running on Carrier

Grade Linux
Common simple management and OAM system

Applications and network solutions, including hosted/cloud based
applications, call control, session border control and security; and traffic
and policy management (DPI).
Note: The GENiUS solution deploys the C3 in a virtualized

environment. C3related Hardware discussed in this document is
not applicable to the C3 when part of the GENiUS solution.
To obtain a more detailed description of the GENBAND GENiUS solution,
see the document titled GENBAND GENiUS Product Description
(630-01235-01) for Release 11.0.
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10Introduction
How to Contact Us
20 December 2014
Issue
Customer Support Issues
Customer Support Portal
Documentation/Software
Downloads
Contact
www.genband.com
+1.866.436.2263
+1.512.682.5200 (outside the
Continental US)
+1.972.461.4101 (Fax)
Request access to Customer Support

Portal
custsite@genband.com
Ask questions or make comments

about documentation
docs@genband.com
630-00610-01 12.01
11
Regular Maintenance Procedures for

Legacy Platforms
This section describes the cleaning of the C3 product air filters, the only
maintenance task that must be done on a regular basis. The air filters are
designed to be removed and cleaned while the system is operating without
presenting an electrical hazard, causing damage to the system, or
interrupting service.
The air filter removes dust from the room that is drawn into components by
the cooling fans. Once a month, check the perforated areas (air inlet) on
the side of the C3 product for dust collection. In a clean environment, dust
should not accumulate in that area. If dust is collecting, the switch room
environmental filters may not be working.
Cleaning the air filters takes approximately twenty to thirty minutes if a
vacuum is used to clean the air filters. If a warm cleaning solution is used,
a duplicate set of filters is required so that the first filters can dry thoroughly
(overnight) before being re-installed into the filter trays.
Note: The following procedure is for the 410, 510, 512, and 514 C3
platforms. Procedures for filter replacement and maintenance on Sun
Netra T2000, T5220, 240, and 440 platforms can be found at Sun
Microsystems website: http://www.sun.com/products-n-solutions/
hardware/docs/Servers/. In addition, procedures for the T2000 and
T5220 C3 platforms can be found in section Component Replacement
Procedures for T2000 and T5220 (page 49).
In this section:
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Required Tools (page 12)

Replacing the C3 Front Panel Filter (page 12)

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12Regular Maintenance Procedures for Legacy Platforms
Required Tools
The following tools are required for replacing or cleaning the filter:
No. 2 Phillips-head screwdriver

Either a hand-held vacuum cleaner with a micro filter, or a tub or basin
filled with warm water and cleaning solution
Replacing the C3 Front Panel Filter
The front panel assembly contains the filter for the C3 unit, as shown in
C3 Unit Front Panel Filter Assembly (page 12). Refer to the steps below
to remove, replace or clean the filter.
C3 Unit Front Panel Filter Assembly
Step
Action
Loosen the two screws that secure the front panel and filter
assembly to the C3 unit. Refer to C3 Unit Front Panel Filter
Assembly (page 12) for screw locations.
Slide the assembly away from the C3 unit.
Remove the filter from the backside of the panel. The figure
below shows the back of the C3 front panel.
C3 Unit Back Panel Filter Assembly
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Replacing the C3 Front Panel Filter13
Clean the filter by performing one of the following sub-steps:
Clean the filter using a hand-held vacuum cleaner which has

a micro filter. Always pull the dirt from the filter in the opposite
direction of normal airflow to ensure that dirt is not pulled
through the filtering element.
or
Immerse the filter in warm water with a cleaning solution and

agitate manually until all dirt is removed. Ensure that the
filtering element is completely dry before returning it to the
filter tray. (This requires that a spare clean filter be inserted
into the filter tray while the original filter is being cleaned and
dried.)
Attention
Ensure that the filter is completely dry before reinstalling.
Reverse this procedure to replace the filter.

--End--
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14Regular Maintenance Procedures for Legacy Platforms
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15
Component Replacement Procedures for

Legacy Platforms
This section describes how to perform removal and replacement
procedures for C3 field-replaceable units (FRUs) on the Model 410, 510,
512, and 514 platforms.
Note: The following procedures are for the 410, 510, 512, and 514 C3
platforms. Procedures for Sun T2000, T5220, Netra 240, and Netra 440
C3 platforms can be found at Sun Microsystems website: http://
www.sun.com/products-n-solutions/hardware/docs/Servers/. In
addition, procedures for the T2000 and T5220 C3 platforms can be
found in section Component Replacement Procedures for T2000 and
T5220 (page 49).
In this section:
20 December 2014

Replacing the C3 Front Fan Assemblies (page 16)
Replacing the C3 Rear Fan Assembly (page 20)
Manual Database Backup Procedure (page 22)
Shutting Down the C3 Unit (page 23)
Replacing the C3 Unit (page 24)
Replacing the C3 Power Supply (page 29)
Removing the C3 Top Cover (page 30)
Removing the C3 Front Faceplate Assembly (page 32)
Replacing the C3 Hard Drive (page 34)
Removing the C3 CD/DVD-ROM Disk (page 35)
Replacing the C3 CD/DVD-ROM Drive (page 36)
Replacing the C3 Tape Drive Assembly (page 39)
Replacing the C3 SS7 Card (page 42)
Replacing the C3 Ethernet Card (page 43)
630-00610-01 12.01
16Component Replacement Procedures for Legacy Platforms
Adding C3 Memory Cards (page 44)

Replacing the C3 Alarm Interface Card (page 45)
Replacing the C3 Alarm Board (page 47)
Required Tools
The following tools may be necessary for replacing a component:
Flat-blade screwdriver
Replacing the C3 Front Fan Assemblies
Two dual-fan assemblies sit side-by-side behind the front panel filter
assembly. A single-fan assembly is located on the right front of the C3
product next to the dual-fan assemblies. Location of Front Fans (page 16)
shows the location of these fans. Refer to the following procedures to
replace the front dual or single-fan assemblies.
Location of Front Fans
Front Dual-Fan Assembly

Step
Action
Remove the front panel filter assembly from the front of the C3
unit. Refer to the first steps of Replacing the C3 Front Panel
Filter (page 12).
Loosen the three captive screws that secure the fan assembly.
Refer to Dual-Fan Assembly (page 17) for screw location.
CAUTION
The fan does not have an inside guard. Do not place

hands near the fan unit while it is in motion.
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Pull the fan assembly free from the power plug but do not fully
remove from the C3 product until the fans have stopped.
Install the replacement fan assembly by pushing it gently until it

is seated in the power connectors. Refer to Dual-Fan Assembly
Connectors (page 18) for connector locations on the dual-fan
assembly.
Tighten the three (3) captive screws.
Ensure that all fans are operational.
Reinstall the front panel filter assembly that was removed in Step
1.
--End--
Dual-Fan Assembly (page 17) shows the screw location on the dual-fan
assembly.
Dual-Fan Assembly
Dual-Fan Assembly Connectors (page 18) shows the connector locations

on the dual-fan assembly.
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Dual-Fan Assembly Connectors
Front Single-Fan Assembly

Step
Action
Filter (page 12).
Loosen the two (2) captive screws that secure the fan assembly.
Refer to Single-Fan Assembly (page 19) for screw location.
Pull the fan assembly free from the power plug and out of the C3
product.
Install the replacement fan assembly by pushing it gently until it

is seated in the power connectors. Refer to Single-Fan
Assembly Connectors (page 20) for connector locations on the
single-fan assembly.
Tighten the two (2) captive screws.
Reinstall the front panel filter assembly that was removed in Step
1.
--End--
Single-Fan Assembly (page 19) shows the screw location on the front
single-fan assembly.
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Single-Fan Assembly
Single-Fan Assembly Connectors (page 20) shows the connector

locations on the single-fan assembly
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Single-Fan Assembly Connectors
Replacing the C3 Rear Fan Assembly
The C3 rear fan assembly is located at the rear left side of the C3 product.
The assembly contains its own grill structure as part of the assembly. The
fan assembly can be removed and replaced without removing the C3 unit
cover. Refer to the following steps to remove the rear fan assembly.
Step
Action
Loosen the captive screws that secure the fan assembly to the
C3 unit. (The exact number and location varies from model to
model.)
Pull the fan assembly out to disconnect it from the power

connector. Refer to Rear Single-Fan Connectors (page 21) and
Model 510, 512, and 514 Rear Double-Fan Connectors
(page 22) to see possible configurations.
Loosen the screws that secure the fan(s) to the fan assembly
structure.
Remove the fan(s) and secure the replacement(s) with the

screws removed above.
To install the rear fan assembly, gently slide the fan assembly in
until it comes in contact with the power connectors.
Secure the fan assembly with the captive screws.

--End--
Rear Single-Fan Connectors (page 21) shows the power connectors of

Model 410 rear single fan assembly.
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Replacing the C3 Rear Fan Assembly21

Rear Single-Fan Connectors
Model 510, 512, and 514 Rear Double-Fan Connectors (page 22) shows
the power connectors of rear double-fan assembly for Models 510, 512,
and 514.
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Model 510, 512, and 514 Rear Double-Fan Connectors
Manual Database Backup Procedure
Every night the C3 product makes a backup of the database which is

saved to the hard drive and digital tape drive. If a newer version of the
database needs to be saved, the following steps are used to create a
backup of the C3 product database. Note that the tape drive in the C3
Models 512 and 514 use the AIT type of tape. For the C3 Model 410, a
DDS-3 type of tape is used. Using other types of tape may cause damage
to the tape.
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Shutting Down the C3 Unit23
Step
Action
Find the active or standby Oam C3 node. This can be done by

finding out which nodes are running OamCfg. The backup must
be done from one of these two nodes.
Insert a write-enabled tape into the proper C3 node if a tape

backup is desired.
SSH into the C3 node (that is running OamCfg) as user santera.
Execute the backup procedure by entering the following

command:
Attention
Do not execute the backup command as root user. If the command is

executed as root, the application OamNm file management
processes will not be able to delete the backup in the future to create
disk space when necessary.
/opt/ SANTone /msc/active/cron/dbbackup.sh
The database is backed up to the directory /dbbackup/

<YYMMDDHHMMSS> (Year Month Day Hour Minute Second)
5
Execute the following command to write the backup files to tape:

tar -cvf /dev/rmt/0 /dbbackup/<yearmonthdate>
Display the tape contents to verify that it was saved by typing the
following:
tar -lvf /dev/rmt/0
--End--
Shutting Down the C3 Unit
It is necessary to shut down a C3 unit whenever replacing hard drives, the

front faceplate assembly, CD/DVD drives, tape drives, the alarm board, the
SS7 or ethernet cards, or adding additional memory. Before shutting down
the C3 unit, it is necessary to make sure the unit is in standby mode. Refer
to the following steps to shut down the C3 unit.
20 December 2014
Step
Action
Within the GenView EMS GUI, identify all active C3 applications

running on the target node.
Within the EMS GUI, verify there is a standby program instance

on one of the other nodes for all active processes running on the
target node.

630-00610-01 12.01
Attention
There must be a standby program on another node for each active

process running on the target node.
Use EMS system status to determine if the target node has the
active instance of OamCfg. If OamCfg is active on the target
node, use the EMS to switch OamCfg active status to a different
node.
From the EMS, inhibit any SS7 links that terminate on the target
node.
Attention
Verify SS7 links on other nodes are carrying the SS7 traffic
From the EMS, initiate a shutdown of the target node. Refresh

the EMS GUI and verify the target node is in a locked status.
Use SSH to log into the target node.
Log on as a root user by entering the following command:

su root
Enter the password.
Shut down the C3 unit by entering the following command:

init 0
10
After shutdown, the target node is at the PROM monitor (OK)

prompt.
11
Turn off the A circuit breaker to the target node. Verify breaker
locations by labels at PDU for circuit breaker identification
12
Verify that the proper circuit breaker was turned off by monitoring
the EMS events. The target C3 unit should indicate loss of
redundant power for the target unit.
13
Turn off the B circuit breaker to the target node.Verify breaker

locations by labels at PDU for circuit breaker identification.
14
Manually disconnect the C3 unit A and B power cables, A and B

returns and chassis ground.
--End--
Replacing the C3 Unit
It may become necessary to replace a complete C3 unit if a system failure

cannot be resolved by replacing or servicing a Field Replaceable Unit
(FRU). Customers can have a Depot Maintenance Unit (DMU) on-site that
is custom-configured to the exact hardware specifications of the installed
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630-00610-01 12.01
C3 unit so that it is a permanent replacement if the installed unit ever fails.

Refer to the figures below for front and rear views of the Model 410, 512,
and 514 C3 products.
C3 Model 410 Front and Rear Views
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C3 Model 512 and 514 Front View
C3 Model 512 Rear View
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C3 Model 514 Rear View
The C3 unit is supported by a shelf inside the chassis and is held securely
in place by eight screws (four in front, four in rear) as shown in Rear C3
Unit Screw Assemblies (page 27).
Rear C3 Unit Screw Assemblies
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Front C3 Unit Screw Assemblies
Refer to the following steps to replace a C3 unit.
20 December 2014
Step
Action
Ensure that power has been removed from the PDU circuit
breakers. Refer to Shutting Down the C3 Unit (page 23).
Verify labels and location of all SS7, Alarm and other

connections to the target node.
Remove all cables from the target node.
Remove the four (4) screw assemblies from the rear of the C3
unit. Refer to Rear C3 Unit Screw Assemblies (page 27) to
locate the screws.
Filter (page 12).
Remove the four (4) Phillips head screws that secure the C3 unit
to the chassis in the front. Refer to Front C3 Unit Screw
Assemblies (page 28) to locate the four (4) screws.
Slide the C3 unit out of the shelf.
Line the replacement C3 unit up with the four screw holes in the
front and rear of the shelf edge.
630-00610-01 12.01
Replacing the C3 Power Supply29
Secure the front and rear of the C3 unit by replacing the eight (8)
screws removed earlier.
10
Reconnect the A and B power cables, A and B return cables and

chassis ground.
11
Reconnect all other cables to the replaced C3 unit.
12
Turn on the circuit breaker for the replaced C3 unit. Note that
models 512 and 514 may take a minute or more to power up.
13
If the C3 unit is already configured with an operating system and

proper programs, follow step a below.
-orIf the C3 unit does not have an operating system installed or has
not been configured, follow step b below.
1. From the EMS GUI, unlock the replaced node. When the
node is unlocked, uninhibit all SS7 links on the replaced
node.
The application will restart normally.
2. Depending on the setup of the system, booting from an
Emergency Recovery CD (ER-CD) may be necessary. If the
C3 complex has another node available that contains the
Sys-Id file for the affected node, use the command in step 14
below. If this option is not available, contact the GENBAND
Customer Support Center to configure the new C3 unit.
14
The following command will boot the affected node from the CD
to format the drive and install the OS:
ok> boot cdrom:b - osonly [ frompeer | [ fromip <IP>
via <router> ] ]
--End--
Replacing the C3 Power Supply
Three (3) power supplies are accessible from the rear of the C3 product.
Refer to the following steps to remove the power supply.
20 December 2014
Step
Action
Remove the rear fan assembly as described in Replacing the C3

Rear Fan Assembly (page 20).
Pull the white ejector tabs forward and slide the power supply out
of the rear opening. Refer to Ejector Tab Locations (page 30)
for the location of the ejector tabs.

630-00610-01 12.01
WARNING
System is under power and carries a large current.
To install a new power supply, slide the replacement power

supply into place.
Securely close the white ejector tabs.
Verify that all LEDs are green.
Reinstall the rear-fan assembly as described in Replacing the

C3 Rear Fan Assembly (page 20).
--End--
Ejector Tab Locations (page 30) shows the location of the ejector tabs.
Ejector Tab Locations
Removing the C3 Top Cover
In the model 510, 512, and 514 C3 units, the top cover does not need to be
removed. To gain access to the internal components, simply loosen the
two captive screws at the top rear of the unit and lift the lid.
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Removing the C3 Top Cover31

C3 Model 510, 512, & 514 Cover
In the model 410 C3 unit, the cover is secured in place by 20 Phillip

screws: ten (10) on top, four (4) on each side and two (2) on the back.
Refer to the following steps to remove the C3 unit cover.
20 December 2014
Step
Action
Remove the 20 screws from the cover of the C3 unit. Refer to

C3 Model 410 Cover (page 32) for screw locations.
Carefully remove the cover of the C3 unit.
To reinstall the cover, align the cover holes over the C3 unit
holes and secure the screws that were removed in Step 1.

630-00610-01 12.01
C3 Model 410 Cover
--End--
Removing the C3 Front Faceplate
A black plastic faceplate frames the CD-ROM, tape drive and alarm board
on the front left side of the C3 unit. Refer to C3 Model 410 Front and Rear
Views (page 25) for the location of the faceplate. On the C3 Model 410,
the faceplate can be removed and replaced. Refer to the following steps
for replacing the front faceplate.
Step
Action
Remove the C3 unit cover. Refer to Removing the C3 Top

Cover (page 30).
Remove the seven (7) Phillips screws that secure the faceplate
to the C3 unit: two (2) screws on top, two (2) screws on bottom
and three (3) screws on the left side.
Remove the faceplate.
To reinstall the faceplate, align the faceplate screw holes with the
holes on the C3 unit and secure the screws removed in Step 2.
--End--
Removing the C3 Front Faceplate Assembly
A black plastic faceplate frames the CD-ROM, tape drive and alarm board
on the front left side of the C3 unit. On the C3 Models 512 and 514, all
three of these units are housed in one assembly that can be pulled out for
maintenance purposes. Refer to Location of the Front Faceplate
Assembly (page 34) for the location of the faceplate assembly. Refer to
the following steps for replacing the front faceplate assembly.
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Removing the C3 Front Faceplate Assembly33
Note: For the following procedure, the system must be shut down in
order to avoid system errors.
Step
Action
Remove the CD or DVD-ROM disk from the assembly. Refer to

Removing the C3 CD/DVD-ROM Disk (page 35).
Shut down and disconnect power to the C3 unit. Refer to

Shutting Down the C3 Unit (page 23).
Remove the C3 front panel. Refer to Replacing the C3 Front

Panel Filter (page 12).
Remove the front C3 unit dual-fan assemblies by performing

steps 1 - 3 of the Front Dual-Fan Assembly (page 16).
Remove the two (2) Phillips screws that secure the faceplate
assembly to the C3 unit, located on the inside right side of the
CD-ROM drive.
Firmly pull the faceplate assembly out one inch, so that the
power and data connectors are pulled out of their sockets in the
back of the faceplate assembly.
Carefully slide the assembly out until the assembly is arrested by

the SCSI ribbon cable.
Disconnect the SCSI ribbon cable from the rear of the tape drive.
Completely remove the front faceplate assembly from the C3

chassis.
10
To reinstall the faceplate assembly, slide the assembly forward

until it is approximately halfway into its slot on the C3 chassis.
11
Connect the SCSI ribbon cable to the tape drive.
Note: Ensure that the widest part of the SCSI connector is

facing up.
20 December 2014
12
Push the faceplate assembly forward so that the power and data
connectors are connected to their sockets in the back of the
faceplate assembly.
13
Attach the faceplate assembly to the C3 unit with the two (2)
Phillips screws, located on the inside right side of the CD-ROM
drive.
14
Reinstall the front dual-fan assemblies. Refer to the procedures

for the Front Dual-Fan Assembly (page 16).
15
Replace the C3 front panel. Refer to Replacing the C3 Front

Panel Filter (page 12).

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Location of the Front Faceplate Assembly
--End--
Replacing the C3 Hard Drive
The hard drives are located on the front right side of the C3 unit behind the
front single fan assembly. An C3 unit will have either two or four hard
drives, depending on the memory requirements of each C3 unit. Refer to
the following steps to replace a hard drive
20 December 2014
Step
Action

Remove the front panel filter assembly. Refer to Replacing the

C3 Front Panel Filter (page 12).
Remove the front single-fan assembly. Refer to the Front SingleFan Assembly (page 18).
Slide the thumb tab on the hard drive to the right and slide the
hard drive forward on the runners to remove the hard drive from
the C3 unit. Refer to C3 Hard Drive Assembly (page 35).
To install the new hard drive, slide the hard drive back on the
runners and into the C3 unit.
Press the thumb tab to hold the unit in place.
Replace the front single-fan assembly. Refer to the Front SingleFan Assembly (page 18).
Replace the C3 front panel filter assembly. Refer to Replacing

the C3 Front Panel Filter (page 12).
Depending on the contents of the previous drive, booting from an

Emergency Recovery CD (ER-CD) may be necessary. Contact
GENBAND Customer Support to configure the new hard drive.
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Removing the C3 CD/DVD-ROM Disk35
C3 Hard Drive Assembly
--End--
Removing the C3 CD/DVD-ROM Disk
Before removing the CD-ROM or DVD-ROM drive (depending on C3 unit

model), it is necessary to remove the disk. An illuminated green LED on
the CD/DVD-ROM assembly indicates that the CD/DVD-ROM contains a
disk. Two methods for removing the disk are detailed in this procedure,
one for when the system is under power, and one for when it is not. Refer
to the following steps to remove a disk from the CD/DVD-ROM assembly.
Removing the Disk using UNIX

Note: This procedure only works if the system is under power.
Step
Action
SSH into the C3 unit that is associated with the drive.
Log in as root user.
To eject the disk, enter the following command:

eject cdrom
Attention
Before issuing the eject command, ensure that the chassis door is
open.
20 December 2014
The disk should now eject.
Gently pull open the door and remove the disk.

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Manually close the disk drive by pushing the drawer back into the
drive or by depressing the eject button.
--End--
Removing the Disk Manually

Note: This procedure is necessary only when the system has been
powered down.
Step
Action
Straighten a metal paper clip.
Locate the small hole next to the disk drive opening.
Slide the paper clip into the hole and press firmly. Do not hold the
straightened paper clip at an angle, as this may damage your
drive. Refer to Manually Ejecting a Disk (page 36). The disk
should now eject.
Gently pull open the door and remove the disk.
Manually close the disk drive by pushing the drawer back into the
drive or by depressing the eject button.
Manually Ejecting a Disk
--End--
Replacing the C3 CD/DVD-ROM Drive
The CD-ROM or DVD-ROM (depending on the model installed) drive is

positioned in the left front position of the C3 unit. On the C3 Model 410, the
CD/DVD-ROM drive fits on runners in the top position of the bay, directly
above the tape drive. For the C3 Models 510, 512, and 514 the CD/DVDROM drive is part of a larger assembly that includes the tape drive and
alarm board. This assembly must be pulled out in order to replace the CD
or DVD drive.
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Replacing the C3 CD/DVD-ROM Drive37

Refer to the following steps to replace the CD/DVD-ROM drive on a C3
Model 410.
Note: The following procedure is for the C3 Model 410 only. For Models
512 and 514, pleases see the next set of instructions.
Step
Action
Remove the CD or DVD-ROM disk from the assembly. Refer to

Removing the C3 CD/DVD-ROM Disk (page 35).

Remove the C3 unit cover. Refer to Removing the C3 Top

Cover (page 30).
Remove the faceplate. Refer to Removing the C3 Front

Faceplate (page 32).
Remove the front C3 unit dual-fan assemblies by performing

steps 1 - 3 of the Front Dual-Fan Assembly (page 16).
Remove the four (4) pan-head screws located on the inside right
side of the CD-ROM drive.
Label and disconnect the SCSI and DC connectors from the rear
of the CD-ROM drive. Refer to Connectors on the CD/DVDROM Assembly (page 38).
Slide the drive assembly forward on the top runners and remove
it from the C3 unit.
To install a replacement drive, slide the new drive onto the top
runners of the 5.25 inch bay.
Note: Nine sets of jumper pins are on the rear of the CDROM assembly. Check to ensure the jumper pins are set
correctly. The SCSI target must be set to No. 6. The jumpers
should be inserted in the second, third and sixth positions on
the pin pairs.
20 December 2014
10
Connect the DC and SCSI connectors.
11
Screw down the CD-ROM drive assembly with the four (4)
Phillips screws.
12
Reinstall the front dual-fan assemblies. Refer to the procedures

for the Front Dual-Fan Assembly (page 16).
13
Reinstall the front faceplate as described in Removing the C3

Front Faceplate (page 32).
14
Reinstall the C3 unit cover.

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Connectors on the CD/DVD-ROM Assembly
--End--
Note: The following procedure is for the C3 Models 512 and 514. For
the Model 410, please see the previous set of instructions.
Step
Action
Remove the front faceplate assembly, as described in Removing

the C3 Front Faceplate Assembly (page 32).
Disconnect the SCSI and DC connectors from the rear of the CDROM drive. Refer to Connectors on the CD/DVD-ROM
Assembly (page 38).
Remove the four (4) Phillips screws from the CD-ROM drive.
Slide the drive assembly forward on the top runners and remove
it from the C3 unit.
To install a replacement drive, slide the new drive onto the top
runners of the bay.
Note: Nine sets of jumper pins are on the rear of the CDROM assembly. Check to ensure the jumper pins are set
correctly. The SCSI target must be set to No. 6. The jumpers
should be inserted in the second, third and sixth positions on
the pin pairs.
20 December 2014
Connect the DC and SCSI connectors.
Screw down the CD-ROM drive assembly with the four (4)
Phillips screws.
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Reinstall the front faceplate assembly, front dual-fan assemblies,

and the front filter panel. Refer to the procedures for the
Removing the C3 Front Faceplate Assembly (page 32).
--End--
Replacing the C3 Tape Drive Assembly
The tape drive is located below the CD-ROM assembly in the left-front
position of the C3 chassis. On the C3 Model 410, the tape drive sits on
runners in the center slot, above the alarm board and below the CD-ROM
assembly. For the C3 Models 510, 512, and 514 the tape drive is part of a
larger assembly that also includes the CD/DVD drive and alarm board.
This assembly must be pulled out in order to replace the tape drive.
Refer to the following steps to replace the tape drive assembly.
Note: The following procedure is for the C3 Model 410 only. For Models
512 and 514, pleases see the next set of instructions.
20 December 2014
Step
Action

Remove the C3 unit top cover. Refer to Removing the C3 Top

Cover (page 30).
Remove the faceplate. Refer to Removing the C3 Front

Faceplate (page 32).
Remove the two (2) front C3 unit dual-fan assemblies by

performing steps 1 - 3 of the Front Dual-Fan Assembly
(page 16).
side of the tape drive assembly.
Disconnect and label the SCSI and DC connectors from the rear
of the assembly. Refer to Connectors on the Tape Drive
Assembly (page 40).
Slide the tape drive assembly forward on the center runners and
remove it from the C3 unit.
Before installing a replacement tape drive, set dipswitches No. 2

and No. 4 to On. Refer to Bottom View of Tape Drive Assembly
(page 41) for dipswitch location.
Remove the four jumpers from the pin pairs on the rear of the
tape drive assembly (reading left to right).

630-00610-01 12.01
Note: Store the jumpers for spare parts. One jumper is used
in the next step.
10
Set the SCSI target to No. 4. Place a jumper on the first pin pair
on the left. Jumpers should be located in the first, fifth and
seventh positions on the pin pairs.
11
Slide the new tape drive onto the center runners of the 5.25 inch
bay.
12
Connect the DC power adapter.
Note: Ensure that the black top of the DC power adapter plug
is facing up before inserting it into the connector.
13
Connect the SCSI connector.
Note: Ensure that the widest part of the SCSI connector is

facing up.
14
Tighten the four (4) pan-head screws on the tape drive assembly.
15
Replace the front C3 unit fan assemblies by performing steps 4 6 of Front Dual-Fan Assembly (page 16) procedure.
16
Reinstall the front faceplate as described in Removing the C3

Front Faceplate (page 32).
Connectors on the Tape Drive Assembly
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Bottom View of Tape Drive Assembly
--End--
Note: The following procedure is for the C3 Models 512 and 514. For
the Model 410, please see the previous set of instructions.
Step
Action

Disconnect the DC connector from the rear of the assembly.

Refer to Connectors on the Tape Drive Assembly (page 40).
side of the tape drive assembly.
Slide the tape drive assembly forward on the center runners and
remove it from the front faceplate assembly.
Before installing a replacement tape drive, set dipswitches No. 2

and No. 4 to On. Refer to Bottom View of Tape Drive Assembly
(page 41) for dipswitch location.
Remove the four jumpers from the pin pairs on the rear of the
tape drive assembly (reading left to right).
Note: Store the jumpers for spare parts. One jumper is used
in the next step.
7
20 December 2014
Set the SCSI target to No. 4. Place a jumper on the first pin pair
on the left. Jumpers should be located in the first, fifth and
seventh positions on the pin pairs.
630-00610-01 12.01
Slide the new tape drive onto the center runners of the front
faceplate assembly.
Connect the DC power adapter.
Note: Ensure that the black top of the DC power adapter plug
is facing up before inserting it into the connector.
10
Tighten the four (4) pan-head screws on the tape drive assembly.
11

--End--
Replacing the C3 SS7 Card
The SS7 card is located at the rear right side of the C3 unit. Refer to the
following steps to replace the SS7 card.
20 December 2014
Step
Action

Label all port connections going to the SS7 Card to identify

where each cable was located. See SS7 and Ethernet Card Port
Numbering (Model 410 and 514) (page 43) for the numbering
scheme used by the SS7 card ports.
Remove the connectors from the failed card.
Remove the C3 top cover. Refer to Removing the C3 Top

Cover (page 30).
Remove the screw from the top of the faceplate that is securing
the SS7 card. Refer to C3 Model 410 Front and Rear Views
(page 25) for card location.
Pull the card out of the card slot.
To install a replacement SS7 card, insert the card into the empty
SS7 card slot.
Secure the SS7 card to the faceplate with the screw that was
removed in Step 5.
Replace the C3 top cover. Refer to Removing the C3 Top

Cover (page 30).
10
Connect and secure the connectors to the SS7 card.
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Replacing the C3 Ethernet Card43
SS7 and Ethernet Card Port Numbering (Model 410 and 514)
--End--
Replacing the C3 Ethernet Card
In the Model 410 C3, there is an Ethernet card located at the rear right side
of the unit. Refer to the following steps to replace the Ethernet card. In
other models, the Ethernet connections are not on a replaceable card.
20 December 2014
Step
Action

Label all port connections going to the Ethernet card to identify

where each cable was located. See SS7 and Ethernet Card Port
Numbering (Model 410 and 514) (page 43) for the numbering
scheme used by the Ethernet card ports.
Remove the connectors from the failed card.

Cover (page 30).
Remove the screw from the top of the faceplate that is securing
the Ethernet card. Refer to C3 Model 410 Front and Rear Views
(page 25) for card location.
Pull the card out of the card slot.

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To install a replacement Ethernet card, insert the card into the

empty Ethernet card slot. Note that any replacement card will be
a four port ethernet card regardless of the type that was
previously installed.
Secure the Ethernet card to the faceplate with the screw that was
removed in Step 5.
Replace the C3 top cover. Refer to Removing the C3 Top

Cover (page 30).
10
Connect and secure the connectors to the SS7 card.

--End--
Adding C3 Memory Cards
The C3 Model 410 standard configuration has 2-GB of memory. However,

an additional two GB of memory can be added. The existing memory cards
must be removed to upgrade to a 4-GB system. The memory area of the
system board is located near the C3 rear panel, as shown in C3 Memory
Card Location (page 45). Refer to the following steps to add memory to
the C3 Model 410.
For the 510, 512 and 514 Models, no memory card changes are possible
because the standard configuration for these systems already contains the
maximum amount of memory.
20 December 2014
Step
Action


Cover (page 30).
Pull the white extraction levers open that are holding the topmost
card in place (slot number 8).
Pull the card out of the header.
Repeat and 4 to remove the remaining cards in slots 6, 4 and 2.
To reinstall the memory cards, push the white tabs of Slot 2

outward.
Insert the first card into the header until the white tabs
automatically close.
Insert the remaining cards in slots 4, 6 and 8. Ensure that the

white tabs line up correctly.
630-00610-01 12.01
Replacing the C3 Alarm Interface Card45
Note: When installing the memory cards, ensure they are

placed in the even numbered slots beginning with slot 2; the
second slot from the bottom.
C3 Memory Card Location
--End--
Replacing the C3 Alarm Interface Card
The C3 alarm interface card is located at the top front of the C3 unit behind
the C3 alarm panel. Use the following steps to remove the C3 alarm
interface card.
C3 Alarm Interface Card
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630-00610-01 12.01
Attention
Use caution when removing screws from the C3 alarm interface panel and card.
Dropping a screw within the C3 unit may damage the C3 components.
Replacing the C3 Alarm Interface Card

Step
Action
Remove the four Phillips-head screws on the alarm interface

panel and remove the panel.
Remove the J5 and J4 alarm silencer power cables, by gently

squeezing the back of the power point connectors and pulling
them upward.
Note: The J5 and J4 power cables should be labeled to

ensure that they are properly reconnected into their
respective power plugs.
3
Remove the gray ribbon cable by releasing the levers on both

sides of the cable connector and pulling the connector outward.
Remove the four Phillips-head screws on the C3 alarm interface

card.
Remove the C3 alarm interface card and place it in an ESD

shielding bag.
Deliver the failed card and paperwork to the processing

department and send to GENBAND.
--End--
Use the following steps to install a C3 alarm interface card.

Step
Action
Plug the J5 and J4 alarm silencer power cables into their

respective plugs.
Plug the ribbon cable into the connector.
Secure the C3 alarm interface card into place with the four
Phillips-head screws.
Install the C3 alarm interface front panel with the four Phillipshead screws.
--End--
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Replacing the C3 Alarm Board47
Replacing the C3 Alarm Board
The C3 alarm board is located below the tape drive at the front left of the
C3 unit. On the C3 Models 512 and 514, the alarm board is part of a larger
assembly that includes the tape drive and CD/DVD drive. This assembly
must be pulled out in order to replace the alarm board. Refer to the
following steps to remove and replace the C3 alarm board.
Location of Alarm Board
Replacing the C3 Alarm Board

Step
Action

Remove the four (4) Phillips screws located on the inside right
side of the alarm board.
Slide the alarm board forward on the bottom runners and remove
it from the front faceplate assembly.
Slide the new alarm board onto the bottom runners of the front
faceplate assembly.
Tighten the four (4) Phillips screws on the alarm board assembly.

--End--
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20 December 2014
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49

T2000 and T5220
This section provides removal and replacement procedures for C3 system
field-replaceable units (FRUs) on the Model T2000 and Model T5220 C3
Controller: It includes database restoration procedures and a procedure for
replacing the entire unit with a standby Depot Maintenance Unit.
Attention
Contact GENBAND Customer Support for guidance and updated instructions

before proceeding with these procedures.
Obtain a GENBAND Emergency Recovery CD
Performing the procedure Component Replacement Procedures for T2000

and T5220 (page 49) requires a GENBAND Emergency Recovery CD.
Contact GENBAND Customer Support to ensure that the correct
Emergency Recovery CD is on hand to begin this procedure.
Replacing the T2000 or T5220 C3 Data Disk

Replace the Disk Drive
This procedure consists of powering down the target node from the PDU
breakers, swapping out the drive, and powering back up the target node
from the PDU breakers.
Step
Action
Power down target node from PDU breakers.

1. Locate the Power Distribution Unit (PDU) breakers mounted
at the top of the frame above the C3 node. The PDU
breakers are assigned in vertical pairs: A1 and B1, A2 and
B2, etc. See the example shown below.
20 December 2014

630-00610-01 12.01
50Component Replacement Procedures for T2000 and T5220
PDU breaker pair example
2. View the power feed LEDs on the back of the target C3 node.
Verify that the top and bottom LEDs of each triplet LED set
are lit green. See T2000 rear view showing power feed
LEDs (page 50) and T5220 rear view showing power feed
LEDs (page 50):
T2000 rear view showing power feed LEDs
T5220 rear view showing power feed LEDs
3. Flip the A breaker of the PDU breaker pair that controls

power to the target C3 node to the OFF position. Verify that
the power feed LEDs on the first power supply of the C3
node have been extinguished (none of the three LEDs are
lit).
Attention
If the PDU breaker is flipped and the power feed LEDs remain lit,
the wrong breaker has been selected. Flip the breaker back to
the ON position, and contact GENBAND Customer Support for
assistance before proceeding.
20 December 2014
630-00610-01 12.01

4. Flip the B breaker of the PDU breaker pair and verify the
three power feed LEDs of the second power supply are
extinguished. At this point all of the LEDs should be
extinguished.
Attention
If the PDU breakers are flipped and any of the power feed LEDs
remain lit, the wrong breakers have been selected. Flip the
breakers back to the ON position, and contact GENBAND
Customer Support for assistance before proceeding.
5. When the power feed LEDs of both power supplies have

been extinguished (none are lit), proceed to the next step.
2
Replace disk drive.

1. Use a grounding strap to guard against equipment damage
caused by electrostatic discharge.
Attention
Attach a wrist strap to your wrist and to a ground point on the

frame, to protect the equipment from damage due to electrostatic
discharge.
2. Flip the front faceplate of the T2000 or T5220 out and down
to reveal the disk drives. See T2000 front faceplate opening
(page 51) for a view of the T2000. See T5220 front faceplate
closed (page 51) and T5220 front faceplate open (page 52)
for images depicting the T5220.
T2000 front faceplate opening
T5220 front faceplate closed
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630-00610-01 12.01
T5220 front faceplate open
3. Locate the two disk drives, HDD0 (boot disk) and HDD1 (data
disk), as shown in T2000 disk drive locations behind the
front faceplate (page 52):
T2000 disk drive locations behind the front faceplate
4. On the drive to be removed, push the latch release button to

open the latch, as shown in the example of T2000 disk drive
latch release button (page 53):
20 December 2014
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T2000 disk drive latch release button
Attention
The latch is not an ejector. Do not bend the latch to the left. Doing
so may damage the latch.
5. Grasp the latch and pull out until the drive is removed from
the slot. See the example in T2000 disk drive removal
(page 53):
T2000 disk drive removal
6. Remove the new disk drive from its anti-static packaging and
prepare to slide it into the bay just vacated.
Attention
The disk drive is physically addressed according to the slot in

which it is installed. It is important to install the replacement drive
in the same slot as the drive that was removed.
7. Slide the new drive into the bay until the drive is fully seated.
See the example of T2000 disk drive insertion (page 54):
20 December 2014

630-00610-01 12.01
T2000 disk drive insertion
8. Close the latch to lock the drive in place. Then close the
faceplate to cover the drives. See T2000 front faceplate
closing (page 54):
T2000 front faceplate closing
Power up target node from PDU breakers.

1. Flip the PDU breakers that correspond to the C3 node being
serviced back to the ON position.
2. At the back of the C3 unit, verify that the power feed LEDs of
both power supplies are lit with the following pattern:
a. top LED is lit green
b. middle LED is extinguished (not lit)
c. bottom LED is lit green
Attention
If the power feed LEDs do not have the required pattern (green
on top, off in the middle, green on bottom), resolve the problem
before continuing. Contact GENBAND Customer Support for
assistance if needed.
For a description of the power feed LEDs, see T2000

power feed LEDs close-up (page 55):
20 December 2014
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T2000 power feed LEDs close-up
--End--
Replacing the boot disk of a T2000 or T5220 C3

Procedure Outline
Replace the Disk Drive (page 49)
This is the same as for a data disk replacement, with the following
exception:
in Step 2, physically remove and replace the boot disk in slot 0 on the left,
instead of the data disk in slot 1 on the right.
It may become necessary to replace a complete C3 unit if a system failure

cannot be resolved by replacing or servicing a Field Replaceable Unit
(FRU), such as a data or boot disk. Customers can have a Depot
Maintenance Unit (DMU) on-site that is custom-configured to the exact
hardware specifications of the installed C3 unit so that it is a permanent
replacement if the installed unit ever fails.
Replace the C3 Unit

This is the same procedure as for replacing a data disk, with the following
exception:
in the second step the entire C3 unit is removed and replaced as shown in
the following procedure.
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Replacing the C3 unit
Step
Action
Step 1
Replace the entire C3 unit.

Carefully label all cables and connectors attached to the C3 unit.
Slide out the C3 unit and remove it from the side rails by
depressing the side buttons. See Sliding out a C3 unit
(page 56). Slide the new C3 unit into the side rails and push the
new unit all the way into the rack. Reconnect all cables and
connectors removed previously.
Sliding out a C3 unit
Step 3
--End--
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57

IA-RMS
This section describes how to perform removal and replacement
procedures for C3 field-replaceable units (FRUs) on the Intelligent
Application Rack Mount Server (IA-RMS) platform.
In this section:

Removing the Front Bezel (page 58)
Re-installing the Front Bezel (page 59)
Replacing a Power Supply Module (page 59)
Replacing the Filter (page 61)
Replacing Hard Disk Drives (page 62)
Required Tools
The following tools may be necessary for replacing a component:
Flat-blade screwdriver
No. 1 Phillips-head (cross-point) screwdriver
No. 2 Phillips-head (cross-point) screwdriver
Personal grounding device, such as an anti-static wrist strap and a
grounded conductive pad
Note: All references to left, right, front, top, and bottom in the
following procedures assume that you are facing the front of the
server, as it would be positioned for normal operation.
Attention
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk
drives, boards, and other parts. We recommend that you perform all
procedures in this chapter only at an ESD workstation. If one is not
available, provide some ESD protection by wearing an antistatic wrist strap
attached to chassis ground (any unpainted metal surface) on your server
when handling parts.
20 December 2014

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58Component Replacement Procedures for IA-RMS
Removing the Front Bezel
Remove the front bezel of the C3 IA RMS-based platform for tasks such
as:
Replacing hard disk drives

Inserting and removing an SD flash card
Observing the individual hard disk drive activity/fault indicators
Note: The C3 does not have to be powered down just to remove

the front bezel.
Step
Action
Loosen the captive bezel retention screw on the right side of the
bezel ( Removing the Front Bezel (page 58), A).
Rotate the bezel to the left to free it from the pins on the front
panel, ( Removing the Front Bezel (page 58), B) and remove
it.
--End--
Removing the Front Bezel (page 58) shows how to remove the front
bezel.
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Replacing a Power Supply Module59
Re-installing the Front Bezel
Re-Installing the Front Bezel

Step
Action
Insert the tabs on the left side of the bezel into the slots on the
front panel of the chassis.
Move the bezel toward the right and align it on the front panel
pins.
Snap the bezel into place and tighten the retention screw to
secure it.
--End--
Replacing a Power Supply Module
The C3 consists of two AC or DC power supply modules. The power

supply modules are hot-swappable, so no chassis components have to be
removed to add or replace a module.
The power supply module is rated for 650W output capability in full AC or
DC input voltage range. The minimum steady-state DC input voltage at
which the equipment remains fully operational is -38 VDC. The nominal
operating voltage of the DC system is -48 VDC.
AC and DC Power Supplies (page 60) shows details about the AC and
DC power supply modules.
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AC and DC Power Supplies
Replacing a power supply module
Note: This procedure applies to both AC or DC power supply modules.

Step
Action
Unplug the power cord from the power supply.
Press the green safety lock towards the right side ( Replacing an
AC Power Supply Module (page 61), A) and using the handle,
remove the power supply module.Press and hold the green
safety lock downward ( Replacing an AC Power Supply Module
(page 61), B) and using the handle, slide the power supply into
the slot until it latches into place ( Replacing an AC Power
Supply Module (page 61), C).
Plug the power cord into the power supply.

--End--
Replacing an AC Power Supply Module (page 61) shows how to replace

an AC power supply module.
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Replacing the Filter61

Replacing an AC Power Supply Module
Replacing the Filter
The air filter is located behind the front bezel of the C3 Controller. The C3
Controller is equipped with thermal sensors to monitor the internal
temperature of the system. If the air filter gets clogged so that the fans are
not able to pull air through the system, the internal temperature will rise
causing a Minor and/or Major telco alarms manager (TAM) LED to be
asserted. This active alarm provides an indication that the air filter should
be inspected and/or replaced.
Note: Replace the air filter after every 6 months.

Step
Action
Remove the front bezel of the C3 Controller. See Removing the

Front Bezel (page 58).
Remove the old filter.
Lay the new filter on the back of the front bezel as shown in the
following figure.
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Place the front bezel back in position. See Re-installing the

Front Bezel (page 59).
--End--
Replacing Hard Disk Drives
The IA-RMS chassis supports two hot-swappable hard disk drives, which
are accessible from the front of the chassis with the bezel removed. The
hard disk drives are mounted in removable drive carriers that latch into the
drive bay sub-assembly.
The boot and data drives are mirrored in a RAID configuration on the IARMS platform. Hence, it is likely that at most times a single disk will fail,
which will not require powering down the C3 controller.
Use this procedure to physically replace a hard drive.
Attention
Please contact GENBAND Technical Support before performing this procedure

so that the Technical Support can prepare the C3 Controller for the physical
replacement of the hard drive. After this procedure is performed, the GENBAND
Technical Support will bring the hard drive into service.
Removing an HDD Carrier from the Chassis
20 December 2014
Step
Action
Determine which drive has failed. This is indicated by either an

orange LED status indicator or a warning message in Linux.
Remove the front faceplate. See Removing the Front Bezel

(page 58).
Select the drive slot where you want to replace the drive.
Remove the drive carrier by pressing the green button to open

the lever that engages the drive to the backplane ( Removing
the Drive Carrier (page 63) A).
Pull the drive carrier out of the chassis.
630-00610-01 12.01
Removing the Drive Carrier
--End-Removing a Hard Drive from a Carrier
20 December 2014
Step
Action
Remove the hard drive by unfastening the four screws that attach
the drive to the drive carrier ( Removing a Hard Drive (page 64)
A). Set the screws aside for use with the new drive.
Lift the drive out of the carrier ( Removing a Hard Drive

(page 64) B).

630-00610-01 12.01
Removing a Hard Drive
Replacing a Hard Drive in a Carrier

3
20 December 2014
Install the new drive in the drive carrier ( Installing a Hard Drive
(page 65) A) and secure the drive with the four screws that
come with the carrier ( Installing a Hard Drive (page 65) B).
630-00610-01 12.01
Installing a Hard Drive
With the drive carrier locking lever fully open, push the hard drive
carrier into the drive slot in the chassis until it stops ( Inserting a
New Hard Drive into the Chassis (page 66) A).
Press the locking lever until it snaps shut and secures the drive
in the slot ( Inserting a New Hard Drive into the Chassis
(page 66) B).
Replace the front bezel. See Re-installing the Front Bezel

(page 59).
With the help of a Genband GPS representative, ensure that the

hard drive is re-partitioned and back in service.
--End--
Inserting a New Hard Drive into the Chassis (page 66) shows how to
insert a new hard drive into the chassis.
20 December 2014

630-00610-01 12.01

Inserting a New Hard Drive into the Chassis
20 December 2014
630-00610-01 12.01
Release:14.0
Publication:630-00610-01
Document Revision:12.01
Document release date:20 December 2014
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conditions of the applicable end user or software license agreement, right to use notice, and all relevant copyright protections.
GENBAND, the GENBAND corporate logo and tagline, and certain of GENBAND's product and solution names are registered
trademarks of GENBAND and its affiliates.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing,
GENBAND AND/OR ITS LICENSORS PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY
KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change
without notice.
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C3 Gateway Controller

Maintenance and Repair Guide

Provides detailed maintenance and repair procedures for the C3

Document revision 12.015

Regular Maintenance Procedures for Legacy Platforms

Component Replacement Procedures for Legacy Platforms

Maintenance and Repair Guide

Component Replacement Procedures for T2000 and T5220

Obtain a GENBAND Emergency Recovery CD49

Component Replacement Procedures for IA-RMS

New in this Document

Document revision 12.01

December 20, 2014. C3 14.0

Maintenance and Repair Guide

6New in this Document

Scope of this Document (page 7)

Related Maintenance Documents (page 7)

Maintenance and Replacement Tasks for SUN-Based C3

Maintenance and Replacement Tasks for the C3 IA-RMS Platform

GENBAND GENiUS Solution (page 9)

How to Contact Us (page 10)

Scope of this Document

This document presents hardware maintenance and replacement tasks for

For software maintenance tasks, such as software patching and software

Related Maintenance Documents

for the G9 Converged Media Gateway, refer to the G9 Converged

Maintenance and Repair Guide

Maintenance and Replacement Tasks for Legacy C3 Platforms

Maintenance tasks: in-service cleaning procedure for the C3 Gateway

Replacement tasks: removal and re-installation procedures for the C3

Maintenance and Replacement Tasks for SUN-Based C3 Platforms

Field Replaceable Unit Chassis Location

Air filter located behind front Bezel cover

Scope of this Document9

Maintenance and Replacement Tasks for the C3 IA-RMS Platform

Field Replaceable Unit Chassis Location

Air filter located behind front bezel

GENBAND GENiUS Solution

Advanced Telecommunications Computing Architecture (ATCA)

High availability middleware, called GENWare, running on Carrier

Common simple management and OAM system

Note: The GENiUS solution deploys the C3 in a virtualized

Maintenance and Repair Guide

Request access to Customer Support

Ask questions or make comments

Regular Maintenance Procedures for

Required Tools (page 12)

Maintenance and Repair Guide

12Regular Maintenance Procedures for Legacy Platforms

No. 2 Phillips-head screwdriver

Replacing the C3 Front Panel Filter

C3 Unit Front Panel Filter Assembly

Slide the assembly away from the C3 unit.

Replacing the C3 Front Panel Filter13

Clean the filter by performing one of the following sub-steps:

Clean the filter using a hand-held vacuum cleaner which has

Immerse the filter in warm water with a cleaning solution and

Ensure that the filter is completely dry before reinstalling.

Reverse this procedure to replace the filter.

Maintenance and Repair Guide

14Regular Maintenance Procedures for Legacy Platforms

Component Replacement Procedures for

Required Tools (page 16)