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Productivity
MASTERY
workbook
Please Note
Success Skills offers 2 time management courses.
The same techniques are found in both courses.
Each course offers specific tools and examples for
either professionals or students.
Please make sure to take the course suitable to your needs.
Specific for:
professionals, business
owners, managers and
executives
Specific for:
Productivity
Mastery & Time
Management
How to Transform
Yourself and Become
Super Productive
Become Super
Organized &
Get Better Grades
FOR STUDENTS
Video 1
E V E RY T H I N G L I S T
Home
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Video 2
Behavioural Characteristics & Communication Style Inventory
Video 2
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TOTAL
Video 2
PROMOTER/SOCIALIZER
Harmonizer
Values acceptance and stability in circumstances
Slow with big decisions; dislikes change
Builds networks of friends to help do work
Good listener; timid about voicing contrary opinions;
concerned for others feelings
Easy-going; likes slow, steady pace
Friendly & sensitive; no person in unlovable
Relationship Oriented
Entertainer
Values enjoyment and helping others with the same
Full of ideas and impulsive in trying them
Wants to work to be fun for everyone
Talkative and open about self; asks others opinions;
loves to brainstorm
Flexible; easily bored with routine
Intuitive, creative, spontaneous, flamboyant approach
Optimist; nothing is beyond hope
Celebration Oriented
ANALYZER/THINKER
CONTROLLER/DIRECTOR
Assessor
Values accuracy in details & being right
Plans thoroughly before deciding to act
Prefers to work alone
Introverted; quick to think and slow to speak; closed
about personal matters
Highly organized; even plans spontaneity!
Cautious, logical, thrifty approach
Thoughtful; no problem is too big to ponder
Idea Oriented
Commander
Values getting the job done
Decisive risk taker
Good at delegating work to others
Not shy but private about personal matters;
comes on strong in conversation
Likes to be where the action is
Take charge, enterprising, competitive,
efficient approach
Fearless; no obstacle is too big to tackle
Results Oriented
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Video 2
How Communication Styles Work Together
When you completed the personality exercise, you found yourself in one of these quadrants. Your personality style also
describes your communication style. If you know the way your communication works, and the challenges you might
have with the other styles, you can take action to make your communications more effective. Communication that is
more effective helps you to be more efficient with your time, and gets you to your goal much faster.
Imagine how much easier it will be to get people to work together on a project, or to be effective in a group study
session, if you could recognize the needs of the other people in your group.
PROMOTER/SOCIALIZER
Provides information:
Will put the message in terms of relationships
and feelings
Will look for consensus rather than give direction
Will ask questions to gather viewpoints
Will have difficulty with hard messages
Provides information:
Will have fun with a message
Will be spontaneous and potentially impatient
Will always think everything will work out
Will be fast to move onto the next topic
Processes information:
Thinks about the team or community
Wonders how everyone will feel about the message
Needs to take the time to work out the impacts on
the group
Will not ask questions in group setting if they have
a conflicting viewpoint
Processes information:
Quickly, but not always completely
Will trust that everything will work out
Will be ready to agree or approve something
before the group has processed
Will have fun with the process
ANALYZER/THINKER
CONTROLLER/DIRECTOR
Provides information:
Will detail the steps taken to achieve the message
Will be concerned about making errors
Will consider any questions or conflicting ideas
Will provide facts and figures to support the
message
Provides information:
Will provide the message and expect agreement
Will talk in action and results terms
Will make decisions quickly
May be intimidating to others with the directness
of the approach
Processes information:
Slowly and thoroughly
Wants to get all the information before considering
an answer
Needs to know how a decision was reached
Wants to explore alternatives before agreeing to
the idea
Processes information:
Quickly and happy to accept risks of not knowing
every detail
May not consider all the facts before acting
Thinks in terms of actions and will turn idea
messages in to actions
Dismisses obstacles and sees them as challenges
to overcome
Video 2
How Communication Styles Work Together
When you have a hint about peoples styles of communication, you can be more effective in your approach by
managing your delivery to their processing style. This is true when you want to get your employees working toward a
new business strategy, or when you want to talk to investors, or even your peers.
Not only can you tailor your approach, you can manage your own reactions. If you are a promoter/socializer, you
find it most difficult to communicate with the analyzer/thinker; you are excited about the possibilities and they just
need to check one more thing before they agree. Imagine the challenge of a controller/director who needs to get a
supporter/relater to make a significant change. And imaging the supporter/relator trying to get the controller/director
to understand the reason people are resisting change.
There is no right style. In fact, there is no better style either. The best teams include all styles because theres balance
in the risk taking, the engagement of the team, the joy of success, and the lets get going attitudes.
Video 2
Get along
Controller
Promoter
Analyzer
Supporter
Big picture
Task
Big picture
People
Details
Task
Details
People
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Video 2
Challenges
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Promoter
Analyzer
Supporter
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Task
Big picture
People
Details
Task
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People
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Video 3
Video 3
I want to increase my sales rate of my add-on product to make low energy efficient cars
burn 50% less gas, to ten per month.
CURRENT SITUATION
Step 1
Start in this box, where
are you now in relation to the goal?
Currently only sell 1 per month
Currently spend time answering
questions and sending details out
to prospective buyers
ACTIVITIES
GOALS
Step 3
Step 2
N
eed to find a way to provide the
When youve completed the gap analysis exercise, you will have all the steps you need to meet your goal. Dont worry
if they arent in order, you can prioritize them and add them to your schedule when you are ready to get them done.
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Video 3
Gap Analysis Tool
CURRENT SITUATION
ACTIVITIES
GOALS
Video 4
1. Specific. Setting a specific goal is the way to know if you have achieved it. Example: Instead of I want to
get into University, turn it into I want to become a lawyer. This is your big goal; the one that youll build toward. If
you want to be a lawyer, you know that you need to take certain courses in high school and you need to get certain
grades. So, being a lawyer may be years away, but getting a GPA of 3.8 is only as far as the next grade.
2. Measurable. Finding measurements is how to know you are progressing toward the goal. If your goal
is I want to be a lawyer, your measurements will be based on grades in high school, acceptance at the right
university, at what percentile you need to graduate.
3. Attainable. Setting attainable goals is how you know if the big goal is achievable. By breaking down the
goal into steps, you get a chance to see how much work is involved. Example: Lets go back to the goal of becoming
a lawyer. Lawyers argue cases and research precedent. What about joining a debate club? Putting together an
argument whether or not you agree with the side, will give you great experience at research and persuasion.
4. R
elevant. Goals that are relevant to your long-term strategy are important. If you want to be a lawyer,
you might be setting relevant goals of, completing the mandatory courses, meeting minimum GPA requirements,
volunteering in a law firm. What might not be a relevant goal (right now) is to buy an expensive briefcase.
5. Time-sensitive. Setting goals you can meet in the near future is a good way to keep your focus. Your
long-term strategy may be to become a partner in a large corporate law firm in New York. Setting time sensitive
goals means asking yourself what do you need to do this school year, this term, this month, so you will get a job
in the right kind of law firm?
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Video 4
Smart Goal Tool
My Goal Statement Is:
I want to ______________________________________ by _____________________________________
because ________________________________________________________________________________
Example: I want to become a lawyer within 6 years because I love helping people and I enjoy public speaking.
SPECIFIC
Example: I want to become a lawyer
Measurable
Example: I need 3.8 GPA, I will apply to 5 universities
Attainable
Example: Begin to build your skills: join a debate club, join a public speaking club
Relevant
Example: Complete mandatory courses, volunteer at law firm
Time-sensitive
Example: Research application deadlines, book volunteer opportunities, sign up for clubs,
decide when your goal needs to be completed by
As soon as you complete your goals (or strategic plan) continue to video #5.
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Video 4
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Video 4
Strategic Planning Example:
Opening a New Restaurant
What is your mission? To be an affordable location for organic, locally sourced food
To bring your mission to life, what are 3 goals that you need to meet in the next 2 years?
FINANCIAL
Build the business on a low
overhead to allow us to price
the plates at a similar level to a
family restaurant
Service
Provide our diners with table
service, while training young
people in the industry
Efficiency
We will reduce waste by creating
a nose-to-tail menu.
Service
Efficiency
1. Hire an experienced chef in
nose-to-tail approach
2. Develop seasonal approach to
avoid produce waste
Service
Contact the local schools/youth
organizations to gauge interest
Build a proposal to attract
students to the team
Research training/onboarding
models
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Efficiency
Interview chefs for a nose-totail expert who can/will train
team
Identify the common seasonal
products available
Video 4
Strategic Planning Tool
What is your mission? _________________________________________________________________
To bring your mission to life, what are 3 goals that you need to meet in the next 2 years?
FINANCIAL
Service
Efficiency
Service
Efficiency
Service
Efficiency
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To Do This Week
Monday
Tuesday
DATE ___________________________________
Wednesday
Thursday
Sunday
Saturday
Video 5
Weekly Debrief 1
The Debrief Overview
The best way to reach goals is to debrief as we go. By learning from what we have just done in a week, we can build on
the actions that helped move us forward. We can also plan to avoid the activities that get in our way.
Debrief Elements
There are 8 elements in the debrief process:
1. Brief overview of the facts. This is not an evaluation, just observations about what is true. Example: Instead of I aced my tests,
turn it into I found time to study and got As on three tests.
2. Key Accomplishments. What have been the key accomplishments so far? The key here is to identify the little accomplishments,
not just the big ones. Sometimes when you analyze the little wins, you will be able to realize that you have accomplished more
than ever before even if you may only be half way to your big goal. By breaking down the accomplishments into smaller wins,
we start noticing the other good things that happened and we build a stronger foundation for what is to come.
3. What worked and/or is working. Be specific here. The accomplishments obviously worked, yet there are invariably other factors
at play, and that do not get acknowledged. If they dont get acknowledged, then they may be overlooked next time. For example,
if the accomplishment was to get an A on a test, the actions you took to prepare might not be considered accomplishments in
themselves. If you analyze those steps, you have a better chance of repeating them and closing more deals in the future.
4. What didnt work and/or Isnt working. Be specific here too. Improvements only occur when you notice things to be improved.
If you are general in your observations, you will have far less access to fine tune things and grow. Clarity allows access to action.
The more specific you can get, the clearer things become, and the more you can do about it. For example, keeping Facebook
active while I studied, didnt work, or preparing for tests at the last minute didnt work. By noting the details, you can do things
differently next week.
5. What is missing. Again, be specific. Ask yourself, What is missing that caused this to be missing? Continue with this until you
get down to a commitment, a priority, or a specific structure. This is the section where youll gain access to action. For example:
What is missing? More time to prepare for tests. What is missing that more time is missing? I dont know how to say no when
someone asks me to go to a party or movie. So, what is missing that makes you unable to say no to this? I feel like my friends
will not ask me again if I say no. Now you are at a place where you can do something. Is the solution to set aside time where
you can socialize?
6. Opportunities. What opportunities are there as you conduct this debrief? Some may be as a result of the ground covered above,
others may have already been present, but you are now clearer about them than you were before. Either way, by listing them, you
are moving toward the next step.
7. Next steps. What you know is nice, but it is what you DO that counts. What are some specific actions that represent the next
steps for you? List the first three to five that you see.
8. Anything else to complete the picture. Sometimes useful observations arise through this process that dont have a natural
place in any of the categories. Heres the place to catch them so they dont get lost.
Debrief Tips
1. Dont change the order of the debrief, and dont skip around. Finish reviewing the accomplishments and what is working
before proceeding to what isnt working. Too often, people want to skip to what didnt work. One problem with this approach is
that you are not working on the shoulders of success. As a result, you may tend to be more critical of the overall progress than
you would had you done the previous steps first. The more miserable you feel about what didnt work, the harder it is to complete
the Accomplishments and Worked sections.
2. Debriefs may be conducted after exams, or projects, or study sessions, or you may complete them at the end of each week,
month, or term. They are a useful tool to get you clear so that you can plan the next steps to move any situation forward.
3. Debrief all the scenarios and situations that you want to learn from, and from which you want to grow. Debrief your week
overall as well as situational debriefs.
By using the power and simplicity of the Debrief Tool, you will be better equipped to move forward with your goals and commit to
better and bigger ones.
21
Weekly Debrief 2
Debrief Tool
The best way to reach goals is to debrief as we go. By learning from what we have just done in a week, we can build on
the actions that helped move us forward. We can also plan to avoid the activities that get in our way.
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How to Network 1
23
How to Network 2
Give It A Try
When you start networking, make sure you have a big supply of business cards, and be willing to give them to everyone.
When someone gives you their card, make a note on it to remind you where you met the person.
Think about networking as an opportunity to help. Taking away the stress to get a lead, or a new client, or a job, can be
the key to relaxing and making a connection rather than just a quick glance at someone as you move around to the next
referral source.
Be clear about what you do. This takes practice, and you get that practice in networking, but eventually you will be able
to explain how you help your clients. By doing that, you leave an impression with the listener that runs deeper than your
professional title ever will. As an example, if you are a realtor, you can assume that people know you sell houses. If you
help your clients find the right home and you connect them with great mortgage brokers, that leaves the impression that
you might be a little different.
Dont worry if your first few events are uncomfortable. Remember everyone in the room is probably just as uncomfortable
as you are. Join in a conversation, most people will welcome you.
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Forms 1
25
26
To Do This Week
Monday
Tuesday
DATE ___________________________________
Wednesday
Thursday
Sunday
Saturday
success Skills
success Skills
Debrief Tool
2. Key accomplishments
5. What is missing
6. Opportunities
7. Next steps
8. Anything else
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success Skills
CURRENT SITUATION
ACTIVITIES
GOALS
Step 1
Step 3
Step 2
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success Skills
Measurable
Attainable
Relevant
Time-sensitive
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success Skills
Service
Efficiency
Service
Efficiency
Service
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Efficiency
Week 1
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 1
Youve had a chance to do all of the exercises and videos. We hope youve had an opportunity
to try some new habits for scheduling your time. Our tip for today is to revisit your Perspective
exercise.
When you first completed the exercise, you may have focused on the things you have to do
now, the items you know are on your to-do lists and things you may not be getting to on a
daily basis. This time, think about the things that you want to do in the future. Knowing where
you want to be in 5 years is a good way to start scheduling the first steps now.
When you have your list as complete as possible, remember to check it regularly to revisit
your priorities.
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Week 2
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 2
This week lets look back at the tips for successful planning. Youve been working on the
program for two weeks and youve probably noticed that you spend time re-scheduling
throughout the week. Youll do this with more control when you do your planning before the
week starts.
Taking time out on Sunday to look at your schedule for the next week, gives you the ability to
be flexible when new things come up. And new things always come up.
Remember its your schedule; you control what happens.
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Week 3
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 3
This week, lets talk about the debrief process. This tool is an important component of
learning to manage your schedule. Remember the 8 aspects:
1. Jot down a brief overview of the facts this helps you to get a grasp on what youve done
2. List some key accomplishments this makes it easier to see that you did accomplish
something even on a bad day
3. Note what worked to move you forward this helps you build on your successes
4. Note what didnt work this gives you an idea of the challenges you need to overcome
5. Note what is missing this gives you the ability to develop action plans
6. List some opportunities that you found this opens you to new possibilities
7. Make a note of your next steps this starts you planning your next week
8. Is there anything else to complete the picture? this helps you think past the obvious
Its a great idea to reflect on last week before you plan next week. The debrief is a great tool
to use after a meeting, presentation, or test.
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Week 4
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 4
Estimating the time it takes to do a task is tricky and it takes some time to get a handle on
even the most familiar activities. Its important to learn how to estimate so you can schedule
your time and take control.
Tips to improve your estimating skills:
1. Take your best guess. Thats right, it starts with a guess
2. Think about the task in detail and estimate the steps
3. Add up the individual step times and compare to the first guess
4. Decide which estimate looks right and use that to schedule
The next steps are about refining your guessing ability.
When youve completed the task, note how long it actually took. Compare that to your
estimate and debrief the difference. When youve done this a couple of times, youll notice
your estimating will get better.
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Week 5
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 5
Getting your schedule fine-tuned is important to lowering the stress level of your week. Now
that you have been using the Productivity Mastery skills for 5 weeks, you may be finding your
schedule is getting more manageable. You are able to find time to do what you want, not
just what everyone else needs. You may even have found time in your week to have some
downtime, or social activities.
The tip this week is about making sure you block out the non-negotiable time first. If you use
a paper schedule, take a little time to pencil in the next two or three weeks worth of nonnegotiable time. If you use an electronic calendar, you can set up recurring tasks. Are you in a
sales meeting every Monday at 9 am? Just go ahead and block out that time.
Getting a handle on the time you have available is the first major step toward taking control
of your schedule.
35
Week 6
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 6
The tip for this week is about juggling priorities. In the last six weeks, you probably found that
its hard to pick just a few priorities. Everything is important in its own way. The first step is to
make sure you know why something is a priority. Does it help you make progress toward your
goal? Does it have to be done this week?
When you have your priorities clear, they are ready to juggle. No matter whether you are a
student, entrepreneur, parent, or CEO of a multinational corporation, you will always have
more high priority things to do than time to do them. The tip to juggling your priorities is to
ask these two questions when you plan your week, or make adjustments.
1. Which one of the priorities is more important?
2. What will happen if something isnt done?
When you have your answers, you can juggle the priorities more successfully.
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Week 7
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 7
Youve been working the system for seven weeks. By now, you might be feeling like youre in
a rut. This is when some people stop using all the steps. If you feel you need a break, or you
think youve got your schedule under control, take a moment to review the tools and remind
yourself how they all contribute to taking control of your schedule.
When you have refreshed yourself on the value of the whole system, do a special debrief. Go
through the debrief process and think about the last seven weeks. This should help you to get
excited about the possibilities that open up when you take control of your time.
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Week 8
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 8
When you took the course, you set two kinds of goals; long term, or strategic goals which
youll work toward, and SMART goals. You may have already achieved a few of the SMART
goals. Now its time to refresh them.
Look at your existing SMART goals and celebrate your progress. Now think about two or three
new goals to meet in the next month. Do the Gap Analysis and build out your schedule so you
can accomplish your new SMART goals. This is an exercise you can do every time you meet a
goal, or every two or three months.
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Week 9
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 9
By now, you are probably seeing some benefits of taking control of your schedule. You are
achieving your goals and making progress toward your vision for your business. You deliver
on time to your clients, you arrive on time for meetings, and your projects are running more
effectively. Now its time to remember that you need some balance in your life. Time to make
sure you schedule in time with the family, socialize with your friends, and maybe just a little
time for yourself.
When we start taking control of our time, its easy to only focus on the important things and
sometimes relaxing doesnt seem to be important. No matter how productive you are, you
need some down time.
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Week 10
Date _______________________________________________
Successes this week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Focus for next week
_____________________________________________________
_____________________________________________________
_____________________________________________________
Self-Coaching Week 10
This week, lets remember the reason you started this journey. You werent getting what you
wanted out of your time, you were stressed and feeling busy but not productive. Over the
last 10 weeks, youve learned to take control of your schedule and make progress toward your
goals. By now, you are feeling great about your progress and you should be. Youve made
small changes that have given you great benefits.
The final tip is to review your wins and refresh your Everything list. Taking the time to review
and refresh these exercises will keep your goals current and you excited about the future
youre building.
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