AB Tutor | ABTutor | Classroom Management Software | PC Remote Access | ESafety

+44 1372 465000

Key Features

Screenshots

Pricing

Trial / Download

Buy Now

Search the Knowledgebase

+1 978 764 5475

Support

About Us

Browse by Category

[Advanced Search]

Knowledgebase Home > Connection and Network Issues

How to connect with another computer over the Internet using IP Addresses
In order to connect to a remote machine over the Internet, the IP address of that machine MUST be a public-facing static IP address. (i.e. one
that can been see by anyone on the Internet and not dynamically generated by a DHCP server within a private network).
You must also make sure that you are able to connect to the remote machine and that access is not blocked by firewalls or proxy servers. Check that
TCP/IP port 5151 and 5152 (TCP and UDP) are not blocked.
To get the IP address:
1. Go to the remote machine and logon
2. Call up the CMD prompt (Start - Run - type 'cmd.exe' and press 'OK')
3. Type' IPCONFIG' and press return
This will show you the machines IP address. Make a note of it.
We now need to check you are able to access this machine over the Internet.
1. Go to the Tutor machine and again call up the CMD prompt
2. Type 'ping ' (e.g. ping 12.345.678.901) followed by 'return'
If you get a valid response back and do not receive any 'timeout' messages, then you know it is a public IP address. However, you still don't know if
port 5151 is being blocked and you need to check this as follows:
1.
2.
3.
4.

Launch AB Tutor
Select 'Tools' followed by 'Settings' and click on the 'Network' tab
Enter the full remote IP address and press the 'Add' button
Press 'OK' and then press the 'Find' button on the toolbar

12/1/2013 7:19 PM

AB Tutor | ABTutor | Classroom Management Software | PC Remote Access | ESafety

The IP address will now appear in the Connect to list. Click on this machine and press 'Connect'
If you connect OK then that's it!
If you get a 'Connection refused' or a 'Connection timeout' error message (10060 or 10061) then this means that a firewall or proxy server
somewhere is blocking the connection.
You will now need to find out where this block is occurring and see if you can resolve this. The firewall could be in your own organisation, at the level
of the ISP through which you connect (e.g. in the case of Internet Filtering Services) or in the organisation of the remote machine.
Once you are connected OK, then you can 'Rename' the IP address to something a little more friendly than the numbers.
1. Right-click the mouse on the IP address in the list and select 'Rename'
2. Enter the desired name for this machine and press 'OK'

Related Articles
No related articles were found.
Attachments
No attachments were found.

Globe Microsystems Ltd 2013

Terms of use | Privacy policy | Ethical Policy

12/1/2013 7:19 PM