Objective
My
goal
is
to
expand
my
scope
of
knowledge
within
the
insurance
industry
and
advance
my
career
with
a
position
that
is
both
challenging
and
rewarding.
I
am
motivated
to
become
as
knowledgeable
as
possible
in
many
lines
of
business
to
better
advocate
for
my
customers.
I
am
dedicated
to
providing
an
exceptional
customer
experience
while
helping
people
in
their
time
of
need.
Education
Arizona
State
University
Tempe,
AZ
W.P.
Carey
School
of
Business
Bachelor
of
Arts
in
Business,
Global
Leadership
Concentration
December
2017
GPA
3.6
Glendale
Community
College
Glendale,
AZ
Associate
Degree
in
Business
Management
December
2008
Work
Experience
Liberty
Mutual
Insurance
April
2014-Present
Senior
Claim
Representative
Resolving
auto
property
damage
claims
for
policyholders
Customer
service
focused
claim
handling
Licensed
adjuster
in
15
states
Participating
in
workflow
assistance
programs
to
benefit
teammates
Mentoring
new
employees
and
assisting
their
transition
to
workload
The
Hartford
Insurance
November
2012-
March
2014
Auto
Managed
Care
Claim
Representative
Adjusting
medical
claims
for
Medical
Payments
and
PIP
losses
Licensed
adjuster
in
15
states
Monitored
medical
treatment
following
auto
accidents
Proactively
addressed
customer
needs
Participated
in
work
environment
council
The
Hartford
Insurance
March
2009-
November
2012
Associate
Claim
Representative
Conducted
thorough
liability
and
damage
investigations
Processed
auto
property
damage
claims
Provided
outstanding
customer
service
Mentored
new
team
members
Acted
as
backup
for
supervisor
escalations
Facilitated
teamwork
among
fellow
associates
Handled
catastrophe
claims
Last Updated: January 24, 2017
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Allison Schlecht
The
Hartford
Insurance
May
2008-
March
2009
Receptionist/Claim
Support
Greeted
and
assisted
visitors
Organized
and
filed
claim
paperwork
Analyzed
and
issued
payment
to
independent
adjusters
The
Home
Depot
February
2006-
May
2008
Head
Cashier
Scheduled
and
supervised
teams
of
5-10
cashiers
per
shift
Coordinated
training
for
new
and
existing
cashiers
Maintained
detailed
history
of
cashier
performance
and
achievements
Ensured
fluid
and
efficient
daily
operations
Trusted
key
holder
United
States
Postal
Service
January
2005-January
2006
Data
Conversion
Operator
10
key
data
entry
for
misdirected
mail
Encoded
addresses
based
on
USPS
standards
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