Help! It isnt working!

1. What steps to take if one application freezes on my Mac:

Press Command-Option-Esc on the keyboard to open the Force Quit
Applications window, select the program you wish to terminate and click Force Quit.
Click the Apple logo in the top left corner, select Force Quit from the drop-down
menu as an alternate method.
http://www.laptopmag.com/articles/how-to-close-frozen-applications-in-os-x

2. What steps to take if one application freezes on my PC:

hit CTRL + ALT + Delete > End Task to force quit the application.
http://www.popsugar.com/tech/What-Do-I-Do-When-My-Computer-Freezes-28212482
Press <Ctrl>-<Alt>-<Del>to open the Task Manage). Click the Applications tab,
and check the Status column for any application that is 'Not Responding'. If you find one,
select it and click End Task. Next, click the Processes tab and look for any process
running at 100 percent CPU utilization (or 50 percent, if you have a dual-core system). If
there are none, select Shut Down, Restart--or press <Alt>-U, and then R--to reboot
Windows gracefully.
http://www.pcworld.com/article/128577/article.html
3. What steps to take if my whole Mac computer freezes:
Use Force Quit when an application is unresponsive. Choose Force Quit
from the Apple menu or press Command+Option+Esc keys. Click the name of the
deviant application (it probably has not responding next to its name). You typically wont
have to reboot.
Choose Apple Menu > Restart and click Restart. If you cannot interact with the
Apple Menu, press Command-Control-Eject. This instructs OS X to restart immediately.
If that doesn't work, press and hold the Power button on your Mac until it switches off.
Press and release the power button to turn it back on again.
http://www.macworld.co.uk/how-to/mac/how-fix-frozen-mac-mac-is-stuck-isnt-working-5-stepsunfreeze-macos-3426075/

4.What steps to take if my whole PC computer freezes:

If the Caps Lock can turn on and off, Windows is still working, but another
program may not be responding and causing the computer to freeze. Press Ctrl + Alt +
Del to open the Windows Task Manager. If the Task Manager can open, highlight the
program that is not responding and choose End Task, which should unfreeze the
computer.
http://www.computerhope.com/issues/ch000700.htm
If all else fails, it might be time to copy your key data to an external drive and
reinstall Windows from scratch.
http://www.laptopmag.com/articles/frozen-pc-troubleshooting

5. What steps to take if my printer wont print:

Make sure that its getting power and is turned on, that it has paper, and that you
have ink in the cartridges. If the problem persists after doing those things, then the best
next step is to visit the printer manufacturers website and download the newest drivers
for that printer. Once you have the newest drivers, uninstall the printer from the Printer
and Faxes menu within the Control Panel, unplug the printer from the computer, reboot,
and then turn the computer on again and plug the printer in again and reinstall the
drivers.
http://help.unc.edu/help/my-printer-wont-print-what-should-i-do/
Microsoft has a printing troubleshooter that can help to identify problems. Click
the Fix it button, download and run the program, then follow the steps in the wizard. You
can also open the Control Panel, Devices and Printers, right click the printer icon and
select Troubleshoot
http://www.pcadvisor.co.uk/how-to/printing/how-fix-common-printer-problems-3512159/
6. What steps to take if my Mac wont start:
Mac OS X 10.2 and later Safe Boot includes disk checking and repair. First start
your Mac in Safe Mode. To do this, shut down your Mac. Now Turn on your computer by
pressing the power key while holding down the Shift key. When you see the Apple logo,
release the Shift key. After your Mac fully starts, restart your computer normally without
holding any keys/buttons during startup.
Turn your Mac off by holding down the power button for a few seconds. Turn on
your Mac and hold down the Command and R keys until you see the Apple logo. Then
you should see a Mac OS X Utilities window. Select Disk Utility, click your OS X hard
drive and select verify/repair disk.
http://appletoolbox.com/2014/09/mac-fix-white-screen/
7. What steps to take if my PC wont start:
If your computer wont power on at all, ensure its plugged into a power outlet and
that the power connector isnt loose. If its a desktop PC, ensure the power switch on the
back of its case on the power supply is set to the On position. If it still wont power
on at all, its possible you disconnected a power cable inside its case. If you havent
been messing around inside the case, its possible the power supply is dead.
If your computer is powering on but you get a black screen that says something
like no bootable device or another sort of disk error message, your computer cant
seem to boot from the hard drive that Windows was installed on. Enter your computers
BIOS or UEFI firmware setup screen and check its boot order setting, ensuring that its
set to boot from its hard drive. If the hard drive doesnt appear in the list at all, its
possible your hard drive has failed and can no longer be booted from.
http://www.howtogeek.com/173828/what-to-do-when-windows-wont-boot/

8. What steps to take if

A) The wifi wont connect on my Mac

 If your computer has joined the correct Wi-Fi network but you are still unable to
get online, you should check your TCP/IP settings in the Network pane of the System
Preferences.
1. Choose System Preferences from the Apple menu.
2. Choose Network from the View menu.
3. Select Wi-Fi, then click the Advanced button in the lower-left hand corner of the
screen.
4. Select the TCP/IP tab from the top of the screen.
If no IPv4 address appears, or if the IP address starts with "169.254.xxx.xxx",
click "Renew DHCP Lease". Consult with your network administrator to determine the
correct TCP/IP settings for your Wi-Fi network. Without the correct TCP/IP settings, your
computer will not be able to get online. If your TCP/IP settings appear to be correct, and
your computer still cannot access the Internet, check the DNS tab. See below for this
tab. DNS is an Internet service that translates IP addresses into URLs and vice-versa. A
correct DNS configuration allows your computer to connect to www.apple.com without
having to enter the specific IP address of the Apple servers.
https://support.apple.com/en-us/HT202222
B) The wifi wont connect on my PC
Let Windows try to help you fix the problem. Try running the Network
troubleshooter to see if it can diagnose and fix the problem. In Windows 8.1, select the
Start button, start typing Network problems, and then select Identify and repair network
problems in the list. In Windows 7, open the Network troubleshooter by right-clicking the
network icon in the notification area and then selecting Troubleshoot problems.
Resetting the modem and your router can help fix the network connection in
some cases. This helps create a new connection to your Internet service provider (ISP).
When you do this, everyone that is connected to your Wi-Fi network will be temporarily
disconnected.
Unplug the power cable for the router from the wall.
Unplug the power cable for the modem from the wall.
Some modems have a backup battery. So if you unplug the modem and lights stay on,
remove the battery from the modem.
Wait at least 30 seconds or so.
If you had to remove the battery from the modem, put it back in.
Plug the modem back into the wall. The lights on the modem will blink. Wait for
them to stop blinking.
Plug your router back into the wall.
Wait a few minutes for the modem and router to fully power on. You can usually
tell when theyre ready by looking at the status lights on the two devices.
On your PC, try to connect to the Wi-Fi network again.
https://support.microsoft.com/en-us/help/15287/windows-why-can-not-get-connected