Error # Process /

screen

27

Agent
Upsell

105

Agent
Upsell

176

Client
Services

177

Client
Services

178

Client
Services

229

Agent
Upsell

Detail of error

Language selection option not get prompted when short code dialed for Agent MSISDN
Steps:
User Dialed Short code as *142*5#.
Actual result
Main menu get not appeared with below options "Main menu should appears with below options
1. Free Insurance
2. Buy Insurance
3. Check Status
4. Client Services
5. Agent (if dialed user is Agent) Correct"
Expected Result
Main menu should appears with below options
First Language Selection.

Main menus does not get displayed for Agent registered Mobile Number
Actual result
After dialing a short code *142*5#, Prompt appeared to input the customer MSISDN.
Test Data
Dialed *142*5#
Expected Result
Main menu should appears with below options:
(1) Free Insurance
(2) Buy Insurance
(3) Check Status
(4) Client Services
(5) Agent (if dialed user is Agent)

After selection of menu 'Add/change policy details', Message get displayed incorrect for user,who is no
coverage(Hospital Cash) and loyality coverage.
Actual Result: (Used Simulator for testing)
1. User dialed short code as *142*5#, choose language as english.
2. Goto menu 'Client Services'>>'Add/change policy details'
Message get displayed as below:
"Your name: Jeremy~Press 1 to change your details. For changes to family policy, dial [call centre]."
Test Data
Used MSISDN as "789456322"
Expected Result
Error message TBC by business.

After selection of menu 'Change how to pay', Message get displayed incorrect for user,who is not regis
coverage(Hospital Cash) and loyality coverage.
Actual Result: (Used Simulator for testing)
1. User dialed short code as *142*5#, choose language as english.
2. Goto menu 'Client Services'>>'Change how to pay'
Message get displayed as below:
"Please select the required option:~1. ~2. ~3. ~4. "
Test Data
Used MSISDN as "789456322"
Expected Result
Error message TBC by business.

After selection of menu 'Terminate policy', Message get displayed incorrect for user,who is not register
Cash) and loyality coverage.
Actual Result: (Used Simulator for testing)
1. User dialed short code as *142*5#, choose language as english.
2. Goto menu 'Client Services'>>'Terminate Policy'
Message get displayed as below:
"Please select the required option:~1. ~2."
Test Data
Used MSISDN as "789456322"
Expected Result
Error message TBC by business.

Airtime Payment' policy not created through 'Agent Upsell'

Actual Result
1.Entered mobile number
2.Entered Name
3.Policy created "Policy No. 256725304642-FRA-L-20170117 Congratulations, client has been registere
To purchase insurance, press 1
3.U-Insured Hospital Cash pays 100,000 per night in hospital if you spend 3 or more nights in arow. To
1.Buy for individual
2. Buy for family
4.Selected option 1.Buy for individual
5.Coverage is for customer only.
1.Airtime, 9,200.00 UGX monthly
2.M-Sente,5,300.00 UGX monthly
3.M-Sente,58,300.00 UGX yearly
6.Select Option 1.Airtime, 9,200.00 UGX monthly
7.Next prompt displayed as "9,200.00 UGX will be deducted in small amounts from airtime balanceea
customerwill be invited to respond to an SMS to confirm purchase
Test Data
Used MSISDN 725304642
Expected Result
Policy should be created

Evidence Severity Status

/Screens
hot/refer
ence

P2

NA

Logged
by

AL owner Date
Logged

Swati

Core app 7-Dec-16

Swati

Core App 6-Dec-16

Failed on
retest

P2

AL to
resolve

R Retest
e failed?
s
ol
v
e
D
at
e

Yes

NA

Shammi

Inclusivity 24-Dec-16

Shammi

Inclusivity 24-Dec-16

Shammi

Inclusivity 24-Dec-16

P2

AL to
resolve

NA

P2

AL to
resolve

NA

P2

AL to
resolve

Swati

NA

P1

Al to
resolve

Agent
Upsell

18-01-2017

Comment/Status

[AL Response: 14 Jan] Main Menu:

Agent doesn't contain main menu in the flow and
it is not appropriate requirement because if agent select any option from main
menu by mistake so the
policy would going to be issue on Agent number
therefore this isn't appropriate change. If change is required then first inclusivity
needs to change the flow of process
Language Option:
If user agent is accessing first time with his/her number they will have language
option.After they select their language will set as default so whenever they dial
from agent they won't get language option
It's not an appropriate requirement
[Nigel: 20 Jan] Agents can buy insurance for themselves. So they need access to the
main menu. Agent menu should be the same as for non-agents except that they
have the additional Agent option. Marked as AL to resolve.

[AL Response: 14 Jan] Agent doesn't contain main menu in the flow and it is not
appropriate requirement because if agent select any option from main menu by
mistake so the policy would going to be issue on Agent number. Therefore this isn't
appropriate change. If change is required then first you initiate the flow of process
[Nigel: 23 Jan] As for error # 27: Agents can buy insurance for themselves. So they
need access to the main menu. Agent menu should be the same as for non-agents
except that they have the additional Agent option. Marked as AL to resolve.

Correct wording and format:

"Your name: Jeremy
Press 1 to change your details. For changes to family policy, dial [call centre]."
Note:
1. Name should be in format: First Name Middle Name Surname (e.g. Nigel Wade
Bowman. If no Middle Name, then just Nigel Bowman).
2. Press 1 should start on a new line. If not possible then format can be "Your name:
Nigel Bowman. Press 1 to change your details. For changes to family policy, dial
[call centre]." I.e. include a full stop after name and before next sentence.

[Nigel: 23 Jan] Correct wording as per USSD menu: You do not currently have an
active paid insurance policy.

[Nigel: 23 Jan] Correct wording as per USSD menu: You do not currently have an
active paid insurance policy.

Propose
d
solution