1

Water Services Trust Fund

UBSUP Study, Phase 2:
Questionnaire focussing on the social aspects of
toilet use
Categories & Questions
A.

The plot
1. How many families are living on this plot?
2. How many households are living on this plot
3. Approximately how many people are living on this plot?
4. Does this plot have a landlady or a landlord?
5. Is the landlady/landlord living on this plot?
6. (If not) Who takes care of the plot (e.g. collection of rent, maintenance?)
7. What are the main religions of the people living on this plot?
8. What are the main communities (jamii) living on this plot?
9. Are many people and households moving in and out of the plot? (plot
residents turnover)
10.
(If yes) Why?

B.

The household
1. How many persons are there in your household? (including the small
children)
2. Number of men, number of women and children?
3. How many children below the age of six (6) are living in your household?
4. Do you live here all-year round? Please explain (dual residence).
5. How do you make a living?
6. What are the income generating activities of the members of your
household? (employment, business, pension, farming, etc.)
7. Do some members of your household work outside the area?
8. Do you have school-going children?
9. Do they go to school outside this area (village, slum, locational
boundary)?
10.
(If yes) All of them? (interviewer: ask for the number)
11.
What are the religions (e.g. Christian, Akorino, Muslim) of the
members of this household?
12.
To which community (-ies) do the members of this household
belong?
13.
What do you use for your cooking?(Type of stove used, use of
charcoal & firewood)

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

14.

(If applicable) What do you usually do with the ashes?

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

C.

D.

Toilet users
1. Does your household have its own toilet(s)? (exclusive use)
2. How many toilets (units or doors) do you use?
3. How many persons are sharing the toilet(s) you use?
a. How many children below the age of 4 are using the toilet(s)?
b. How many elderly persons are using the toilet(s)?
c. How many persons who are physically challenged (handicapped)
use the toilet(s)?
4. How many households do these persons [the users of your toilet(s)]
belong to?
5. Why do you have this arrangement?
6. Did the landlady/landlord tell you to share your toilet?
7. What are the advantages of sharing a toilet?
8. What are the disadvantages of sharing a toilet?
9. Is (are) your toilet(s) lockable?
10.
(If yes) Who are having the keys to your toilet?
11.
Can you access the toilet you use during the night?
12.
(If not) What do you do if you need to relieve yourself?
13.
If you receive visitors, can they use the toilet you use? Please
explain.
14.
(If not) Why not?
The toilet & toilet practices
1. Which type(s) of toilet are you using?
2. (If a pour flush toilet is used) How do you ensure that the toilet is flushed?
Where does the water come from?
3. How many toilets do you use (within the plot)?
4. What is your opinion about the toilet you are using?
5. What do you like about the toilet you use?
6. What dont you like about the toilet you use?
7. What do you use to clean yourself after using the toilet? (wiping, personal
hygiene)
8. Where do you leave (dump) your used water, tissues, leaves, newspaper
sheets, stones, cement bags, plastic bags, etc.?)(interviewer, please see
what is applicable)
9. What is your opinion about the cleanliness of the toilet?
10.
Who tend to make the toilet dirty? The women, men, children, the
elderly, the handicapped, tenants, or no group in particular as it depend
on the individual?
11.
Do you have to prevent other people living on the plot from using
the toilet you use?
12.
Do you also use other toilets (within the plot and/or outside the
plot?)
13.
Do you, or some members of your household, also go outside the
plot if you need to relieve yourself (e.g. using flying toilet, using the
bushes, etc.).
14.
Do you and the other members of your households make use of
public toilets? Please explain why you use, or do not use, such toilets?
15.
(If yes) Are these fee-paying toilets?
16.
Do you sometimes use a plastic bag to relieve yourself? (e.g. during

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

the night or when toilets are locked). Please explain your reasons.
_______________________________

What is your opinion?

17.
Can people (families) who belong to different communities share
the same toilet? Please explain.
18.
Can people (families) who belong to different religions (e.g.
Christians and Muslims) share the same toilet? Please explain.
19.
Can a man use the same toilet as his mother in-law?
E.

Toilet cleaning
1. Who cleans your toilet? [man/men, woman/women, boy(s), girl(s)]
2. Why is this person (are these persons) cleaning your toilet?
3. How often is your toilet cleaned? (per day, per week?)
4. How do you clean the toilet? (tools used, detergents, used water or not)
5. Is it easy to keep the toilet clean? If it is difficult? Why?
6. Is it easy to clean your toilet?
7. Are you happy with the cleanliness of your toilet?
8. What kind of water is used to clean the toilet? (water that has been used
to do the laundry?)
9. How often do you do the laundry (no. of times per week)
10.
Does toilet use, or misuse, sometimes lead to tensions between
users (households)? Please explain.
11.
Do toilet cleaning duties sometimes lead to tensions between users
(households)? Please explain.

F.

Toilet design
If we talk about the design of the toilet (the way it looks and works) and the
way it has been built:
1.
2.
3.
4.
5.
6.

Do you think the toilet you use looks good? (If not) Why not? >>
Do you think the toilet you use works well?
Is it easy to keep your toilet clean during use?
Do you think the toilet can be cleaned easily?
What are the main shortcomings of your toilet?
What are the main advantages of your toilet?

_______________________

How would you describe (rate) your toilet if you are asked to consider:
7. Safety (being slippery, dangerous, etc.), including safety for children, etc.
8. Privacy.
9. User-friendliness (easy-to-use, no splashing, etc.).
10.
Appearance (stains, quality of materials, colour, etc.).
11.
Measurements (e.g. door, squatting pan, size, etc.)
___________________
12.
What would you improve on your toilet? Please list the proposed
improvements.
13.
Do you think that a bathroom should be attached to each toilet?
14.
What kind of toilet would you want? Please describe in some detail.

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

G.

Toilet use (non UDDT)

1.
2.
3.
4.
5.
6.
7.
8.

What are the shortcomings of your toilets as far as using is concerned?

What is good about your toilet as far as using is concerned?
Do you feel safe when using the toilet? Please explain.
Does your toilet give you enough privacy when using it?
Do you use your toilet also as a bathroom?
Do you use your toilet to dump other wastes?
(If yes) Please specify.
(If not) Why not?

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

H. Use of toilets (UDDT)

1. Many people believe that separating urine from faeces is difficult and
cumbersome. Do you agree?
2. Who explained the use of the UDDT to you?
3. Do you always use the UDDT properly?
4. What about the children? Do they find it easy to use the UDDT?
5. What about using a UDDT when you are suffering from diarrhoea?
6. Are UDDTs user-friendly for women during their menstrual phase?
7. If it is dirty. Do you clean the toilet after using it?
8. What happens when you receive visitors and they want to relieve
themselves?
9. Do you explain how the UDDT works to them?
10.
Has your UDDT even been used in the wrong way? Please explain.
_____________
Using ashes improves the composting and reduces the smell?
11.
Did you know this?
12.
Do you agree?
13.
Does your household (or the households sharing the UDDT) produce
enough ashes?
__________
14.
What are the main advantages of the UDDT?
15.
What do you really like about the UDDT?
16.
What are the main disadvantages of the UDDT?
17.
What dont you like about the UDDT?
18.
Does your UDDT smell?
19.
Does your UDDT have many flies and other insects (e.g.
cockroaches)
20.
Does your UDDT give you enough privacy? Please explain.
21.
Is your UDDT easy-to-use?
22.
Is your UDDT safe (not slippery, using the stairs, children accessing
the vault, etc.)
23.
Is your UDDT large enough?
24.
Does your UDDT have stairs?
25.
(If yes) What do you think of a toilet that has stairs?
26.
Is it easy to keep the UDDT clean during use?
27.
Is it easy to clean your UDDT?
28.
Do you sometimes use your UDDT to dump wastes? (e.g. plastic
bags, used batteries)
29.
Do you think your UDDT looks beautiful? Please explain.
30.
Is it important that a toilet looks beautiful?
31.
Can a Muslim family use a UDDT? Please explain.
32.
Can a Christian family use a UDDT? Please explain.

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

I.

Use of other toilets (outside the plot)

1. Do you also use toilets outside your plot? Please explain.
2. (If yes) Where are these toilets found?
3. Talking about short calls (urinating); approximately how many times a day
do you go for a short call?
4. For short calls: How many times a day do you go to a toilet which is not
on the plot where you live?
__________
5. Talking about long calls; approximately how many times a day do you go
for a long call?
6. For long calls: Approximately how many times a day do you go to a
toilet which is not on the plot where you live?
__________
7. Do you and the members of your family use toilets outside this area?
8. (If yes) Why?
9. (If yes) Why do you go to toilets outside your plot?
10.
(If yes) Why do you go to toilets outside your area?

J.

Importance of good sanitation

1. Is having access to good sanitation important? Please explain your
answer.
2. (If yes) Why?
3. Why are there so many poor toilets in Kenya? (interviewer please show
pictures on page 6)
4. Are landlords interested in investing in good sanitation? Please explain
you answer.
5. Are tenants interested in good sanitation? Please explain you answer.
6. Do you see a change? Are toilets getting better or worse? Please explain
your answer.
7. (If there is a change) Why are things changing?

K. Hand washing
1.
2.
3.
4.

Do you wash your hands after using the toilet?

Do you always wash your hands after using the toilet?
Is it important to wash hands after using the toilet? Please explain.
Do you teach your children to wash their hands after using the toilet?
Please explain.
5. How do you wash your hands? Please explain (using water, ashes, soap, a
towel, etc.)
6. Do you use soap to wash your hands? Please explain.
7. Does your toilet have a hand washing facility?

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

L.

Information on the area

1. Name of the County.
2. Name of the town.
3. Name of the area.
4. Type of area (planned or unplanned, legal status, type of housing, layout).
5. Are plot accessible (by SaniGo or vacuum truck).
M. Information on the respondents
1.
2.
3.
4.
5.
6.
7.
8.

Number of respondents taking actively part in the interview.

Number of male and female respondents.
Number of households taking part in the interview.
Status of the interviewees (e.g. landlord, tenants, visitor).
Duration of the interview (in minutes).
Timing of the interview (morning, afternoon, evening)
Date of the interview.
Interviewer (name)

Pictures:

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015

WSTF/GIZ/UBSUP

Questionnaire on Toilet Use

January 2015