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Collaborate.ets.org Password Setup & Recovery Guide

https://mypassword.ets.org/

Table of Contents

Create/Edit Your Profile (First time use)...I

Change Your Password.....II
Reset Password.III
Unlock AccountIV

NOTE:

External SharePoint sites (for ETS and non-ETS users) URLs begin with collaborate.ets.org

Internal SharePoint sites (for ETS users only) URLs begin with sharepoint.etslan.org

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This guide is intended to assist ETS and nonETS users in maintaining and updating their individual
collaborate.ets.org account profiles. Instructions include: how to properly complete your profile, how to change
or reset your password, and what to do if your account becomes locked. It is important to become familiar with
this guide as ETS Security policy requires passwords be changed every 90 days. You will receive notification by
email 15 days and 3 days prior to a passwords expiration. For additional assistance concerning issues not
covered in this guide, contact your ETS SharePoint Site Facilitator.

I. Create/Edit Your Profile (First time use)

Important: You must select a new password and create your profile. Security
questions in your profile will allow you to change your password when you forget
your password, lock your account or in the event your password is about to
expire. Security questions must be activated for MyPassword to work.

If you get locked out and you do not know your security questions, please contact
your Site Facilitator to unlock your account.

When your account is created, you will receive two emails:

1. An automated email from SP_mail@ets.org informing you of your participation in an external

SharePoint site and the name of the site.
2. An email from your ETS Collaborate.ets.org external SharePoint Site Facilitator containing your user
name (User ID), the external SharePoint site URL and a temporary password.

To access the external site, you must first create your profile by following these steps:

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Step 1. Go to MyPassword (https://mypassword.ets.org) and click Create/Edit my Profile.

Step 2. Enter your user name and Temporary Password and click Logon.

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Step 3. Select two different questions from the drop-down menus. Complete the answers fields and click
Update.

Step 4. Change your password by following the instructions in the next section titled, Changing Your
Password.

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II. Change Your Password
If you have set your security questions, you are able to change your password. Passwords expire every 90 days.
You will receive an email 15 days and 3 days before your password expires.

Please Note: A password can only be changed once in a 24 hour period.

Step 1. From the home screen, click Change My Password.

Step 2. Enter your user name and click Logon.

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Step 3. Create a new password by following the password requirements. Confirm the password by typing it
again in the second field and click Change Password.

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III. Reset Password
If you have forgotten your password, you can reset it by answering your security questions.

Step 1. From the home screen (https://mypassword.ets.org/), click Reset My Password.

Step 2. Enter your user name and click Logon.

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Step 3. Answer your security questions and click Continue.

Step 4. Create a new password by following the password requirements. Confirm the password by typing it
again in the second field and click Reset Password.

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IV. Unlock Account
Your account will be locked after three failed log-in attempts. If you know your security
questions, you can unlock your account by performing the following steps:

From the home screen (https://mypassword.ets.org/), click Unlock My Account.

Note: This will NOT allow you to change your password. If you have forgotten your password,
follow the directions for Reset My Password.

Step 1. Enter your user name and Click Logon.

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Step 2. Answer your security questions and click Continue.

Step 3. Click Unlock my Account.

Step 5: Go to Reset My Password.

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