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E V O L U T I O N O F

OPERATIONS MANAGEMENT

18 th and 19 th

centur y Eli Whitney

introduces the

concept of

Interchangeable

parts

Modern Assembly Line by

Industrial Revolution Henry Ford

earl y 20 th centur y

Frederick W. Taylor - Operations Research as a

Principles of Scientific Tool was used to solve

Management. efficiency and production

problems during WW 2

mid 20 th centrur y

Toyota was the pioneer in producing wide


Edward Deming and Joseph Juran helped
variety of products with high quality. Lean
Japanese Economy after WW 2 by educating
Manufacturing started propagating.
them about quality

Late 20 th centur y

Mass customization was the

key. Maintaining cost leadership

by encouraging supplier

competition

Improved transportation lead to

globalized world. Any product

available anywhere in the

world!

21 st centur y

Growth of information technology (internet and Focus on Service Industry

cell phone industry) brings radical changes in

business operations

Modern challenges

Sustainable Operations

Next is What?