SERVICE MANUAL
SC Tables
6. TROUBLESHOOTING
6.1 SC TABLES
6.1.1 SUMMARY
There are four levels of service call conditions.
The machine operates as usual excluding the Turn the main power switch off
C
unit related to the service call. and on.
If a problem involves circuit boards, see if you can solve the problem by disconnecting
Trouble
shooting
and reconnecting all connectors before deciding to replace a circuit board.
If a problem involves a motor lock, check the mechanical load before deciding to replace
a motor or sensor.
If working on a fax-equipped machine, switching power off and on may cause loss of data
stored in the memory.
SM 6-1 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-2 SM
SC Tables
No.
Symptom Possible Cause
Definition
LSYNC error
RI response error
SM 6-3 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-4 SM
SC Tables
No.
Symptom Possible Cause
Definition
Bad connection or
disconnection between the I/F
harness and the
NOT output certain syncro-detection Unit.
220 B syncro-detection signal within Defective the syncro-detection
200ms after LD lighting in NOT the beam going into the
steady-rotation. photo detector
Defective the GAVD related
parts, the LD driver, the LDB,
the BICU
SM 6-5 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
LD error
Characteristic degradation of
the LD (LD broken, electric
current versus light output
240 D Detecting two LD error flags in
characteristic shift, etc)
series when LD lighting after the LD
Bad connection or
initializing
disconnection of the harness to
the LD
Defective the LD driver parts
D127/D128 6-6 SM
SC Tables
No.
Symptom Possible Cause
Definition
P sensor error
T sensor error
390 B displayed.
Defective T sensor
In process flow, This SC occurs
Loose connection part
when two times of T sensor output
value error are detected
consecutively.
SM 6-7 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-8 SM
SC Tables
No.
Symptom Possible Cause
Definition
SM 6-9 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-10 SM
SC Tables
No.
Symptom Possible Cause
Definition
Defective thermistor
545 A The fusing lamp remains on for 12
Disconnection of Heater
seconds after starting the waiting
After activation of the
mode.
anti-overheat device
SM 6-11 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-12 SM
SC Tables
No.
Symptom Possible Cause
Definition
790 B Receiving a code other than the More than 3 of the banks are
following cord: installed. (Specific limitation for
Trouble
shooting
For Model S-C5: 01H 02H Model S-C5 is 2 at maximum)
SM 6-13 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
D127/D128 6-14 SM
SC Tables
SC6xx
No.
Symptom Possible Cause/Countermeasure
Definition
SM 6-15 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
There is no expanded
authentication module in the
machine. 1. Install the correct SD card or the
-001 B The SD card or the file of the file of the expanded
expanded authentication module is authentication module.
broken. 2. Install the DESS module.
There is no DESS module in the
machine.
Version error
-002 B The version of the expanded 1. Install the correct file of the
authentication module is not expanded authentication
correct. module.
D127/D128 6-16 SM
SC Tables
No.
Symptom Possible Cause
Definition
-002 B server
NOT found the tracking
Defective tracking SDK APP
information.
Defective Network
1. Power source OFF/ON
SM 6-17 D127/D128
SC Tables
No.
Symptom Possible Cause
Definition
Authentication error
-001 C The authentication for the 1. Check and set the correct user
Embedded RCG-M fails at a dial up name (SP5816-156) and
connection. password (SP5816-157).
-004 C Dial up fails due to the incorrect 1. Check and set the correct AT
modem setting. command (SP5819-160).
651 An unexpected error occurs when the modem (RCG-M) tries to call the center
with a dial up connection.
D127/D128 6-18 SM
SC Tables
No.
Symptom Possible Cause
Definition
Controller stalled
Controller board installed
incorrectly
Defective controller board
After powering on the machine,
Operation panel connector loose
672 B communication between the
or defective
controller and operation panel does
Poor connection of DIMM and
not begin, or the communication is
optional boards on the controller
interrupted after a normal startup.
board
1. Check the setting of SP5875-001.
If the setting is set to "1 (OFF)",
change it to "0 (ON)".
Trouble
shooting
SM 6-19 D127/D128
SC Tables
SC8xx
No.
Symptom Possible Cause/Countermeasure
Definition
818 B This error may occur while 1. Reboot the copier and complete
firmware update. the undone update.
Monitor Error
Kernel stop
819 Due to a control error, a RAM overflow occurred during system processing.
One of the following messages was displayed on the operation panel.
D127/D128 6-20 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Defective CPU
Defective local bus
B 1. Turn the main power switch off
Cache access error in the CPU
and on.
2. Reinstall the system program.
3. Replace the controller board.
Trouble
shooting
[060A-060E]: Detailed error code
SM 6-21 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Defective ASIC
B Defective devices in which ASIC
Cut-in in ASIC occurs.
detects cut-in.
1. Replace the controller board.
D127/D128 6-22 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
ASIC error
SM 6-23 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
PHY IC error
D127/D128 6-24 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Loose connection
Defective standard NVRAM
824 The controller cannot recognize
B Defective controller
[1401] the standard NVRAM installed
1. Check the standard NVRAM is
or detects that the NVRAM is
firmly inserted into the socket.
defective.
2. Replace the NVRAM.
3. Replace the controller
An RTC device is
recognized, and the
B
difference between the RTC
RTC defective
device and the CPU
1. Replace the RTC device.
exceeds the defined limit.
Trouble
shooting
826
No RTC device is
recognized.
SM 6-25 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Verification error
Loose connection
[0202] B The SPD values in all RAM Defective SPD ROM on RAM
DIMM are incorrect or DIMM
unreadable. Defective 12C bus
1. Replace the RAM DIMM.
D127/D128 6-26 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
SM 6-27 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
D127/D128 6-28 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Defective controller
SM 6-29 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
858 A serious error occurs when data is encrypted to update an encryption key
with the HDD encryption unit.
Other error:
[31] A serious error occurs while the Same as SC991
data is encrypted.
D127/D128 6-30 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
859 A serious error occurs when the HDD data is encrypted to update an
encryption key with the HDD encryption unit.
No HDD installed
Unformatted HDD
HDD check error: The encryption key on the
[8] The HDD is not correctly controller is different from the
installed. one on the HDD
1. Install the HDD correctly.
2. Initialize the HDD.
Defective HDD
862 The number of bad sectors in the
1. Format the HDD with
B HDD (image data area) goes
SP5-832-002.
over 101.
2. Replace the HDD.
SM 6-31 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Defective HDD
863 The data stored in the HDD Defective controller
C
cannot be read correctly. 1. Replace the HDD.
2. Replace the controller.
SD card error
D127/D128 6-32 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Data corruption
Defective hard disk
The address book in the hard
Defective controller software
disk is accessed. An error is
870 C 1. Replace the hard disk (the user
detected in the address book
codes and counters are
data; address book data is not
recovered when the main switch
read; or data is not written into
Trouble
shooting
is turned on if those data are
the address book.
stored in Smart Device Monitor
for Admin).
SM 6-33 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Defective HDD
Turned off the power source
872 C Defecting wrong with the HDD on while accessing to the HDD
startup. 1. SP5832-007 (Format Rec Mail)
to initialize the HDD
2. Replace the HDD
Defective HDD
Turned off the power source
873 C Detecting wrong with the HDD on while accessing to the HDD
startup. 1. SP5832-008 (Format Sed Mail)
to initialize the HDD
2. Replace the HDD
D127/D128 6-34 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
876 An error was detected in the handling of the log data at power on or during
machine operation. This can be caused by switching the machine off while it is
operating.
SM 6-35 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
D127/D128 6-36 SM
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
-01 B Defective file system of USB USB Flash file system is broken
Flash memory. 1. Replace the controller board
TPM error
TCSD error
-03 B Stack up
Defective TPM Software Stack NOT found necessary files for
TPM Software Stack
1. Replace the controller board
Trouble
File Format Converter (MLB) error shooting
SM 6-37 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
D127/D128 6-38 SM
SC Tables
SC9xx
No.
Symptom Possible Cause/Countermeasure
Definition
Printer error
SM 6-39 D127/D128
SC Tables
No.
Symptom Possible Cause/Countermeasure
Definition
Undefined error
D127/D128 6-40 SM