http://www.andredourado.com.br
Processo Descrio
EDM01 Garantir a Definio e Manuteno do
Framework de Governana
ITIL V3 2011
-
SS - DM (Demand Management)
-
-
SD - CM (Capacity Management)
SS - DM (Demand Management)
SS - BRM (Business Relationship Management)
SD - SM (Supplier Management)
SD - DC (Design Coordination)
SD - AM (Availability Management)
SD - CM (Capacity Management)
ST - CM (Change Management)
SD - DC (Design Coordination)
ST - TPS (Transition Planning and Support)
ST - RDM (Release and Deployment
Management)
ST - SVT (Service Validation and Testing)
ST - CE (Change Evaluation)
ST - KM (Knowledge Management)
ST - SATM (Service Asset and Configuration
Management)
SO - EM (Event Management)
SO - IM (Incident Management)
SO - RF (Request Fulfillment)
SO - PM (Problem Management)
SO - AM (Access Management)