Emily Matchett

1525 Leebrick Drive, Kent, OH 44243 | (330)515-6993 | ematchet@kent.edu

Summary
I have over six years of experience with successfully handling customer service and satisfaction. I
work very well with others, and I have a passion for interacting with people in my work environment.
I pride myself on being a very hard worker, and I strive for an honest and positive attitude in every
situation. Though I enjoy the company of others, I am also self-motivated and I can work well on my
own. I look forward to creative endeavors and problem solving.

Education
BACHELORS | (PENDING) 2018 | KENT STATE UNIVERSITY
Major: Integrated Social Studies (3.56 GPA)
Minor: The Writing Minor (3.850 GPA)
Minor: History (3.6 GPA)

Skills & Abilities

Great with handling money Very fast learner
transactions Proficient multi-tasker
Works well with others Handles customers professionally
Reliable Efficient cleaner
Comfortable standing for long time Works well in stressful situations
periods

Experience

SALES ASSOCIATE | DSW: DESIGNER SHOE WAREHOUSE | JANUARY 2016-

CURRENT
Organizing store floor.
Handling customer concerns and helping customers find the right product for them.
Closing the store at nightvacuuming, labeling new shipments, making space on floor for
new shipments, cleaning restrooms.
Working the registers and ordering products online for customers.
Communicating with other stores by phone to serve associates and customers.

RESIDENT ASSISTANT | KENT STATE UNIVERSITY RESIDENT SERVICES | AUGUST

2015-CURRENT
Mediating conflict, helping students adjust to campus life, giving academic/emotional
counsel.
Attended several leadership/communication workshops.
Responding to emergencies: contacting security services, police, and my supervisors as
necessary.
Educate residents on various topics such as encouraging diversity, wise decision-making, and
campus resources.
Put together creative programs while collaborating with coworkers.
SERVER AND CASHIER | NEW BALTIMORE HOMEMADE ICE CREAM | JUNE 2010-
CURRENT
In charge of opening the store, closing it down, overseeing the handling of money.
Handling inventory and shipments, as well as ordering new stock.
Training/ hiring new employees, mediating co-worker conflicts, and responding to customer
complaints.
Manager of the main store and frequent manager of secondary store.

WAITRESS, HOSTESS, BARISTA, AND COOK | HARTVILLE CAF &

ARABICA | OCTOBER 2013-APRIL 2014
Greeting, seating, handling customer orders.
Preparing orders, handling drive-thru, making catering appointments and booking parties.
Handling customer bills, cash/credit cards/gift cards, balancing cash registers at the end of
the night.
Cleaning restrooms, bussing tables, washing dishes.

HOSTESS AND BUSSER| SAMANTHAS RESTAURANT | AUGUST 2011-SEPTEMBER

2013
Greeting, seating, completing customers beverage orders.
Preparing to-go orders, settling reservations by phone.
Handling customer bills, cash/credit cards/gift cards, balancing cash registers at the end of
the night.
Clearing tables, catering to customers throughout their meal.
Opening the restaurant in the morning and closing the restaurant at night.
Training new employees.

Accomplishments
Manager and supervisor of the hiring/training process at New Baltimore Homemade Ice
Cream.
Top salesperson for two months in a row at Hartville Caf and Arabica.
Chosen as one of sixty candidates out of 300 applicants to be a Resident Assistant at Kent
State University, because of my leadership qualities and ability to handle stressful situations
and connect with other students.
o Awarded Resident Assistant of the Week twice for outstanding communication
between offices and coworkers in the last three months.
o Chosen as one of six Resident Assistants out of 80 applicants to be a Winter Break
RA for my organizational ability and customer service skills.
Recipient of customer service certificate from a customer so satisfied with my help that they
called corporate.

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