S.no Tasks
1 Functional Details
1.1 Business Overview
1.2 Functional flow
1.3 User Acess Process
1.4 Screens and Menus
6 History of Tickets
6.1 About type of tickets that we used to get frequently and its corresponding solutions/fix.
7 Recent/Backlog Enhancements
7.1 Any recent enhancement/changes were completed in the application.
7.2 Any Upcoming Upgrades/ release or any backlogs to the application.
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8 Maintenance Activity
8.1 Daily/weekly/Monthly monitoring activites.
8.2 IT Risk Assessments (SOD,SCABBA,HPA, ARP)
8.3 TCO Accuracy and Right sizing Plan.
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NA
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Not Yet Started
Not Yet Started
Not Yet Started
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Not Yet Started
In Progress
Completed
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Resource
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Access Details
<<prod url>>
<<qa url>>
<<dev url>>
NA
NA
<<openge name>>
NA
NA
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<<Filled by Dev Ops Support Team>>
via IDM
manually
manually
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y Dev Ops Support Team>>
Comments
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< High Level Diagram of an Application>
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< Any interfaces such as Informatica, Appworx, Web methods , third party services and how it works
-expecting a flow diagram >
Not Applicable
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S.no Job name Job description/ Purpose How frequently it runs and its timings
Not Applicable
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<<Filled by Dev Ops Support Team>>
Is Dev Ops Team verfied
these jobs atleast once ? Comments
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Reference Root
Sr.No Category Case ticket #s Cause
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<<Filled by Dev Ops Support Team>>
Is DevOps team
able to resolve
Solution (Steps taken to Solve Reference Document this type of
Issue ) Link issues ? Comments
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Design Request Reference Status of
Sr.no Category No Requirement Description Document Link request
Break/Fix Completed
Enhancement In Progress
Compliance No Longer needed
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Team Responsible
Implementation Date ( OAM/Current Support )
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Steps in-detail / attach the
Sr.No Activities reference document Link
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Responsible (
OAM Asset Owner /
Current Asset Owner )
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Contact Information
Project Sponsor / Business Owner
Review Sign Off Checlist - Filled by Dev Owner/Support Team Lead/Previous Support team
Activity Description
Has the topics listed in the KT plan (refer Tab 1) been completed ?
Has DevOps support team obtained the necessary access to support the
application , refer Tab 2 ?
Has Devops support team verified the Scheduled jobs for this application,
(refer Tab 5)?
Has Devops support team were able to resolve the most frequent issues in
the application (refer Tab 6) ?
Does the previous support team has any backlogs/ upcoming
enhancements/upgrade to the application ? If yes, please obtain the details
from the current support team. Refer Tab 7 and 8 .
Has CMDB review and clean-up activity been completed for this
application ?
Name:
Date :
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Comments
Functional/App Owner
IM Owner
For production DB issues (DBAs)
For Dev & QA Database issues
For Production Web issues (AE Web team)
For Dev & QA Web Issues
Unix team
Informatica team (if applicable)
Appworx team (if applicable)
Technical Owner
App Support Team Member
App Support Team Member
App Support Group
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Email DL
Comments if no/ NA
<< mention the reference document link that explains the status about CMDB >>
Name:
Date:
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