Manufacturing

Practice
Manufacturing Practice at Tech Mahindra

Tech Mahindra is a leading global business and information technology services company, part of the $15 billion+ Mahindra
Group, a global industrial conglomerate and one of the most respected automotive groups in India. It has 150+ customers (25 of
whom are FG500) and is served by a team of 8000+ Associates including 750+ manufacturing domain and subject matter
experts specializing in specific products or processes.

To cater to vertical specific needs, the Manufacturing Practice is structured to focus on the following sub-verticals namely
Automotive, Aerospace and Defense, Discrete and Process.

Our value proposition lies in offering end-to-end support (from Design to Manufacture) across the Manufacturing value chain,
harnessing the synergy with the Mahindra Group.

Leveraging our strong manufacturing DNA which gives us an ability for sourcing and manufacturing of components, enables us
to offer true value differentiators such as Art-to-Part, Part-to-Production, Production-to-Service, Integrated Engineering Services
(IES), and DES (Digital Enterprise Solutions).

- Industrial Equipment
- Auto OEMs
- Consumer Durables
- Auto Suppliers

Discrete Automotive
Aerospace, Process
- OEMs Defense - Chemicals
- Suppliers
- Defense - Cement
Contractors - Metals
Automotive Practice
Automotive has been Tech Mahindra's flagship sub vertical that provides dedicated IT, Engineering & Consulting solutions to meet
the specific requirements of Auto OEMs and their supplier community. We have over 2 decades of experience working with
Automotive Companies. The unit integrates its in-depth knowledge of technology platforms, understanding of business needs and
world-class delivery capability, coupled with its partner eco-system to offer end-to-end IT and engineering solutions.

Automotive Business Unit is amongst the most mature groups within Tech Mahindra, engaging with automotive clients since
1993. We are currently engaged with 6 of the top 10 automotive clients and 3 of the top 10 auto suppliers.

Tech Mahindra realizes that different customers require different types of engagements. This is reflected in the various strategic
offerings (GDC, Joint Ventures and Project Management) Tech Mahindra offers to its customers.

Delivery capability Supply Chain:

- Dedicated vertical business unit to serve the - Deep expertize across Manufacturing and Automotive
Automobile industry customers vertical

- Dedicated global practice with over 3500
AssociatesLong, trusted relationships with global auto
and discrete OEMs And auto suppliers
- Manufacturing Global Innovation Centre (MaGIC)
focused on collaborative innovation and solution
building
- Capability to handle large scale engagements
Engineering
- Expertise in Mechanical, Electronics, Mechatronics
and Software engineering capabilities.
- Expertise in complete product development life cycle
- Capabilities in BIW, Interiors and Electricals,
Powertrain / Transmission, Suspension Systems,
Braking Systems, Steering Systems and Chassis
- Firmware 8/16/32 bits - Freescale, ARM, Renesas,
Microchip etc. Full life cycle Development & Testing.
Strong Verification & Validation practice. MISRA, DO-
178B, UL1998 standards
- Major engineering service work to largest Tire
Manufacturer, Tier I auto supplier and US Auto Major
- Embedded system engagements with Indian Auto
major, Tier I auto supplier
- Mixture of domain, functional and technical experts in
the area of supply chain
- High end process consulting and end to end supply
chain implementation for world's largest Auto major
- Vendor Colloboration System (VCS), a key tool
developed for Auto OEMs and Tier 1 suppliers,
highlights risks in supply and measures supplier
performance while enabling interaction between
buyers and next tier suppliers. This is being
implemented for a major Auto OEM
Manufacturing:
- Expertize in Automotive Manufacturing process, shop
floor controls and automation, Enterprise Asset
Maintenance, Manufacturing Operation Management,
Planning, Scheduling and Product sequencing
- Proven implementation and product expertise on shop
floor control tools
- ADMS engagement in the area of MES, Vehicle
Planning & Scheduling, Vehicle sequencing for
Japanese auto major in US
- MES Integration and Implementation in Engine
Manufacturing Shop for an Indian major

- Telematics enggagement with world's largest Auto

maufacturer

- PDM/PLM engagements with Auto component

manufacturer and world's largest Auto manufacturer

- Industry leading practices: Safety & Reliability, Value

Engineering and Predictive Design methodologies:
Design for Six Sigma, Design for Manufacture, etc.

- Physical laboratory infrastructure for prototyping,

design simulations and validations
Sales and marketing, After Sales
Accounting, IT support)
- Rich experience in Vehicle Management System,
Brand management, CRM, dealer management
solutions, used car systems, and online-buying
systems and provides end-to-end services
- Dedicated and expert team on Parts and Accessories
works exclusively for Parts and Accessories project
for a large auto major
- We have service offerings around warranty
management , par t s or dering/invent or y
management, and regulatory compliance
- Tech Mahindra has invested on a productized solution
in warranty management that covers the entire
warranty process developed in PEGA
- Recently won a large multi year deal on end to end
Warranty offerings for a US Auto Major
GRM (Adminstration, HR, Finance &
- Tech Mahindra has been involved in various support
collaboration engagements and delivered solutions
around support functions such as finance, HRMS, legal
and administration
- Our Infrastructure Management Services (IMS)
practice offers robust, flexible and cost-effective
infrastructure solutions. We have unrivalled
experience in IT Infrastructure through years of
supporting the most complex environments
- Proven global delivery model to offer infrastructure
services from onsite, near-shore and off-shore
locations
- High-end consulting capabilities in Banking, Finance &
Control, Asset and Wealth Management

Automotive engineering practice highlights

Tech Mahindra's service offerings cut across the entire Automotive Value chain as depicted in the diagram below.

Product Supply
Manufacturing Sales & Marketing After Sales
Development Chain

- Mechanical - SCM Visibility - Shop Floor - Order to Delivery and - End to End warranty
Engineering Solution Automation order management management offering

- Electronics & - Warehouse / - Shop Floor to Top - Vehicle Management - Spare parts
Embedded Inventory Floor Integration system management
engineering Management
solutions - Lean Manufacturing - Dealer Management - After sales customer
- Plant engineering support
- Order Management - Manufacturing - CRM and Service
- PLM, Product Solutions Operations management - Regulations and
Design, Packaging Management compliances
Design - Demand Planning & - Social media
fulfillment - Planning and enterprise - Technical / field
- Engineering Analyses Scheduling support
- RFID Tracking - Customer experience
- Simulation process Solutions - Environment health - After sales parts site
automation and safety management
- Warehouse
- APQP management - Manufacturing
intelligence

Enterprise Business Solutions (SAP, Oracle etc)

End to End BI & Analytics Practice

End-to-end Enterprise Mobility Capabilities

Full Suite of IT applications & infrastructure services

Automotive Solutions Gallery
Integrated Warranty Management Solution
- A framework that addresses the entire Warranty
Management and Services chain
- A Business Rules engine assists to craft solutions to
newer problems as they comeConfigurable overarching
BPM based solution
Advanced Product Quality Planning
- A framework of procedures and techniques used to
develop products in the industry
- Web based solution, with a rich and dynamic UI enables
flexibility in data capture. People across regions can log
into the system.
- Work-flow based closed loop solution with automated
case tracking and management extends across the
enterprise with process driving a case forward. The
rules apply the right conditions that address the evolving
context of the case
EnterpriseXpert, Powered by iDecisionsTM
- Pre-built BI solution with rich domain specific business
content ensures foolproof BI implementation with
reduced timelines
- Incorporates industry best practices in KPIs, analytical
templates and dashboards
- Offered on Cloud and Mobile platform
Technical Publication
- Tech Mahindra possesses an in-depth experience in
Technical Publications and offers comprehensive art-to-
part Technical Documentation solutions for the
Automotive, Heavy Engineering Machinery and Discrete
industries
- We engage in a wide range of Technical Publication
Processes from legacy data conversion and revisions to
existing data, to the development of new engineering
documentation viz. Technical Manuals, Technical
Illustrations, intricate shop floor work instructions and
assembly and disassembly processes
Enterprise Mobility for Manufacturing
- Tech Mahindra's Enterprise Mobility group focuses on
mobility solutions and services, supporting enterprises
and manufacturing companies across the mobility
journey from enablement to solution development to
assurance and maintenance.
- Joint effort from TechM's Automotive vertical,
Manufacturing Global Innovation Centre (MaGIC) and
CanvasM in leveraging enterprise mobility in Automotive
value chain (Product development, Supply chain,
Manufacturing, Sales , After sales and business support
functionalities).
Manufacturing Execution Systems
- IT enablement of core MES processes at the shop floor
spanning across production, inventory, quality and
maintenance
- Tech Mahindra's MES approach helps manufacturers
manage bulky and complex raw data and transform it
into real time information/ business intelligence
- Through focused analysis of processes and customer
requirements, we evaluate the potential for optimization.
Then, we prepare and implement concepts based on
MES standard products. During implementation, we
measure our project management success in terms of
strict cost controls, precise adherence to deadlines, and
our ability to fulfill our customers' requirements.
Knowledge Based Engineering
- Knowledge Based Engineering helps capture
unstructured Engineering knowledge in an organization
and creates repeatable methods by the development of
custom engineering applications or customizations on
commonly available PLM products. We have experts
from various disciplines of Engineering coupled with
knowledge of IT, thoroughly trained on various
CAD/CAM/CAE tools with rich experience in CAD
customization, Design automation and Engineering
Application Development
- KBE Applications developed by Tech Mahindra can not
only help capture the knowledge of experienced
designers but help improve time to market, ensure
designs that are right first time, as well as help promote
innovation
Dealer Management System
- Complete solution to manage a dealership efficiently
- Tight integration with manufacturers' corporate
systems
- Lets dealers get a complete view into customers' across
different touch-points
- Proven Expertise
- Global automotive Practice that account for 6% of
the company's revenue
- Mature technology practices supported by best of
breed alliances
Mobile 3D Apps
- Breakthrough technology that enables rendering 3D
images with very low footprint on mobile devices such as
tablets and smart phones. It allows for interaction with
the 3D model and gives an enhanced use experience.
Some of the use cases are : training for technical staff,
Virtual dealership, electronic catalogue etc.
Manufacturing Global Innovation Centre (MaGIC)

Mobility Infotainment RFID

Tech Mahindra has invested in MaGIC to build solutions and IP specific to the auto manufacturing sector, thereby providing
additional value to its customers and at the same time, enhancing competency of the Practice.

MaGIC comprises of dedicated physical infrastructure wherein groups of technology specialists apply cutting-edge technology for
creating appropriate prototypes as proof of concepts, and industry specific business solutions.

MaGIC, coupled with investments in Engineering Technology Labs, thus serves as a nursery for incubating solutions, collaboration
with global research centers, as well as a display area for showcasing solutions to customers.

Mobility
Industry Tracking & Bench Mark Internal
Proactive Solutions
Infuse Domain Knowledge Competency Solutions

- Participation in - Learning CDs - Process Standardization

Industry Forums - Business Analysts & Maturity improvement
- ECMS Program - Map Customer Process
- RFID - Functional Training
- DMS - Requirement Infotainment
Understanding & Value Cognitive Companion
Addition in Projects
- Knowledge Management

Domain experts Technology experts Process experts

Virtual Dealership
- Domain experts - Technology experience - Delivery experience Vertical school
- Industry experience - Project experience - Best Practices
- Project experience

- State of the art Manufacturing Lab to spearhead research and innovation activities, as a frontrunner for resolving
customers business problems
- Show case of end-to-end TechM capabilities in manufacturing
- Proven governance model for tracking and monitoring output towards Technology, Process and Delivery Excellence
Infrastructure - Engineering Technology lab
Effectiveness of Remote Engineering

Product Development lab in

Hyderabad for

- Electro-mechanics

- Robotics
Hydraulic & Pneumatic Motor Test Bed Robot cell
- Pneumatics Training & Simulation kits

- Hydraulics

- Mechanical

- Manufacturing

- Embedded Verification
Validation and Testing Embedded Systems Lab Test Fixtures Validation & Test Bed for
Embedded Systems
Exclusive Validation Centre
for a Global Consumer
Products major in
Hyderabad

Dedicated Lab for Electronic

Systems in Bangalore SCADA Bench (for Remote Proof of Concepts Environmental Testing
Energy Monitoring) (for e.g., in Pneumatics) Chamber
About Us

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and
solutions, enabling Enterprises, Associates and the Society to Rise. We are a USD 2.7 billion company with 84,000
professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise
and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value.

We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group
operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information
technology and vacation ownership.

For more information; write to connect@techmahindra.com

techmahindra.com