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Alison R.

Grand Rapids, MI

MSW, Grand Valley State University, expected 2017

B.A., Sociology/Anthropology, cross-cultural concentration, Kalamazoo College, 2005


Basic Spanish; Beginner writing, Beginner speaking, Intermediate reading

Advanced French; Advanced writing, Intermediate speaking, Advanced reading
Advanced German; Advanced writing, Intermediate speaking, Advanced reading


Hope Network Pivot Crisis, Grand Rapids MI 2016-present

Crisis Case Manager Intern
Assess and evaluate readiness for discharge using established criteria
Create person-centered, outcome-based treatment plans with measurable objectives
Coordinate with case managers, the treatment team, and external resources to address
unmet client needs and assure readiness for discharge
Counsel clients in individual sessions using evidence-based interventions
Create and implement original content manual for weekly group therapy sessions
Manage crisis situations using MANDT person-centered management
Integrate mindfulness-based and self-compassion core principles into treatment

Cherry Health, Grand Rapids MI 2016-present

Triage and direct phone calls for case management, mental health and medical homes
Directing patients and assisting with information about health center and facilities
Experience with call queue call center systems multi-line phone systems

Outreach & Enrollment Coordinator- Cherry Health, Grand Rapids, MI 2013-2016

Conduct outreach and education to staff, consumers, and organizations in West Michigan
Provide accurate, impartial application assistance following CLAS and CMS standards
Connect clients to insurance carriers, entitlement programs, and community resources
Maintain current expertise in federal Marketplace and state Medicaid policy changes
Support mental health and substance use clients and staff to maintain client eligibility
Mentor and support assigned non-Cherry service site AmeriCorps members, as assigned
Alison R. Dault
Grand Rapids, MI
Network 180/Cherry Street Community HealthCorps, Grand Rapids, MI 2011-2013
Assisted network180 Med Clinic and walk-in consumers to reduce barriers to care
Referred to medical providers, entitlement programs, and community resources
Participated in team-based problem solving in response to complex client barriers to care
Educated Access Center staff on available resources to increase and improve referrals
Managed primary care pilot project and prescription assistance program referrals
Coordinated Adult Benefit Waiver (ABW) Outreach Project with Cherry Health
Chelsea Community Hospital, Chelsea, MI, 2011
Genesis Physician Coach
Trained doctors and nurses to use medical record software via individual tutoring
Supported users during a hospital-wide electronic medical record implementation
Tracked and resolved user issues in tandem with helpdesk and technicians

GarbKo, Kalamazoo, MI, 2006-2011
Manager, Assistant Manager, Clerk
Performed invoicing, payroll, daily reconciliation and staff supervision
Designed, implemented and maintained training course for new employees
Ordered and tracked inventory through ordering and inventory control system
Updated stock and maintained master price lists in computer and physical price book

Kalamazoo College, Kalamazoo, MI, 2001-2005

Weekend Supervisor, Media Assistant
Configured multimedia equipment for professors and guest presenters
Responded to presenters' help desk calls for trouble-shooting and event support
Supervised multi-site concurrent events, resolving issues in a time-sensitive environment
Lead teams in a collaborative environment, with a focus on mentoring younger students


Catherine's Health Center, Grand Rapids, MI 2016-present

Health Insurance Navigator
Provide accurate, impartial application assistance following CLAS and CMS standards
Connect clients to insurance carriers, entitlement programs, and community resources

Health Intervention Services, Grand Rapids, MI 2012-2015

Monday Night English as a Foreign Language Teacher
Provided one-on-one tutoring using best practice methods
Ran small-group lessons and TableTalk honoring individual comprehension levels
Alison R. Dault
Grand Rapids, MI

Literacy Center of West Michigan 2012-2013

ESL Tutor
Montior and record learner progress according to predetermined guidelines
Creatively construct lessons using planning guidelines to address learner goals

Certifications and Recognition's:

CPR/AED certified 2016-2018
Certified Navigator, Enroll Michigan, 2016-2017
Peer Leader Award, Michigan Primary Care Association 2015
Received Accolades from Broderick Johnson, White House Secretary, 2014
In The Loop Rockstar Looper, NHelp and Community Catalyst, 2014
Certified Application Counselor, Navigator Cherry Health, 2013-2016
English as a Foreign Language Tutor certificate, Literacy Center of West Michigan, 2012
Deutsch als Fremdsprache Sehr Gut (Very Good), Goethe Institut, 2006