CONFLICT, AND
NEGOTIATION
Chapter 6
Productive Interdependency
Cohesiveness
Trust
Enthusiasm
Results Orientation
Copyright 2016 Pearson Education, Inc. 6-6
REASONS WHY TEAMS FAIL
Categories Views
Goal-oriented Traditional
Administrative Behavioral
Interpersonal Interactionist
Organizational Interpersonal
Reward systems Faulty attributions
Scarce resources Faulty communication
Uncertainty Personal grudges &
Differentiation prejudices
Mediate diffusion/confrontation
Arbitrate judgment
Control cool down period
Accept unmanageable
Eliminate transfer