Global Logistics Partner

KINTETSU WORLD EXPRESS, INC.

5th Floor, Ohtemachi Bldg., 1-6-1, Ohtemachi,
Chiyoda-ku, Tokyo 100-0004, Japan
Tel: +81-3-3201-2580 Fax: +81-3-3201-2666
2009.09
 Aiming to be a True Global
We want to continue to be a corporate group that provides reliable service and customer
satisfaction to customers all over the world and aims for a truly abundant future.
Logistics Partner
In order to Establish KWE as the Trans-Pacific Leader
KWE aims to establish a Trans-Pacific Leader brand by becoming No. 1 in the intra-Asia and Pacific Rim region.
By making the most of KWE's unique advancements and by respecting the creativity of individuals, we intend to succeed in the

Corporate Philosophy
We at Kintetsu World Express, Inc. shall create new values and optimal environments
through our provision of cargo logistics services in order to contribute to the development of
a global community together with our clients, shareholders and employees.
marketplace as a company that creates value out of diversity without shying away from change.
We aim to establish a customer-first outlook by calmly surveying the market, fostering a corporate culture of proactive
behavior, and providing services that customers want in the form of new businesses. As an indispensable partner to our custom-
ers, we want to provide a wide range of services in a variety of combinations that meet various needs and solve our customers'
logistics problems. We intend to provide meticulous service through our Global Five Regional Management System, which clearly
calls for autonomy, independence, authority and responsibility, and to excel in the marketplace by displaying overwhelming
competitive superiority.

Japan

Europe & The Americas

Africa

KWE Group

Southeast Asia &

Middle East East Asia &
Oceania

KWEs Five Regional Management System

CONTENTS
Services & Forwarding Logistics Ocean China
Strength

02 02 04 06 08
Global Logistics Partner
Emerging About KWE Global Business Service
Markets Network Lines Framework

10 12 12 14 16
CSR Corporate Visit the KWE
Data, Website
History

18 20 21
 Services &
Strength Forwarding

Strength No. 1 Broad Range of Items Forwarded

Using our Global Five Regional Management System to The types of cargo change globally in accordance with industrial and economic trends. KWE intends to handle all types of
freight by using the most appropriate types of transport.
Provide the Broadest Possible Forwarding Services Main Items Transported
Electronics
Ever since KWE's founding, international airfreight forwarding has been our core business. In addition Electronic components, semiconductor-related products (semiconductors and production equipment), digital household appliances,
computers and peripherals, mobile phones and liquid crystal-related products
to the semiconductors, electronic components, and other electronic products that have traditionally
Automotive-related items
been our main cargo, we are now actively expanding the types of cargo that we handle to include Auto parts (knockdown components, electrical components, repair parts, etc.), auto accessories (car navigation and car audio systems,
etc.), prototype vehicles, tires
more automotive-related products, health care items (medical and pharmaceutical), machine tools
Health care and chemical items
and construction machinery, and aircraft-related products, etc. Another of our strengths is our ability Medical equipment and instruments, pharmaceuticals, cosmetics, chemicals
to offer high added-value services that make the most of our specialized forwarding know-how in Other cargo
Machine tools and construction machinery, robots, luxury brand merchandise (apparel, accessories, bags, etc.), aircraft-related items,
areas like transport of semiconductor production machinery and temperature-controlled freight. By plant-related freight

using the KWE Group's overall strength as efficiently as possible, we intend to continue offering a
wide range of services like these.
Strength No. 2 Checking Global Logistics Status Anytime, Anywhere
Strength
KWEs main computer system is shared by the entire Group. It is used for
uniform, worldwide management of information, including information
1 Broad Range of Items Forwarded
about customers cargo, transport, and billing. The system includes an
Internet-based Customer Service System (CSS) that enables customers to track
the status of their freight anytime, anywhere. In addition, the system can
2 Checking Global Logistics Status Anytime, Anywhere also interface with warehouse management systems and with the reporting
systems of our multinational corporate clients.

3 ULD Intact Delivery Service Protects Customers Valuable Merchandise

4 Ability to Handle Delicate Freight Such as Wine or Thoroughbred Horses

Strength No. 3 ULD Intact Delivery Service Protects Customers Valuable Merchandise
KWE sorts the airfreight export cargo that it receives from
customers by destination, and attaches each batch to one
of KWEs own ULD (unit load devices) before handing it
over to an airline. This allows maximum protection from
damage, including water damage.

Advantages of KWE's ULD Intact Delivery Service

Prevents damage to freight
Very safe
KWE takes responsibility for the entire transport process. We
can provide far safer and faster service compared to previous
U L D s e r v i c e s , w h e r e b y U L D b u i l d u p a n d b r e a kd o w n
operations took place at an airport's bonded storage facility.
More rapid transport in and out
Because freight does not pass through an airport's bonded
storage facility, it can be retrieved more quickly and the lead
time until delivery is reduced.
Assurance that freight will be loaded onto airplane;
less chance that freight will be offloaded or split
Prevents freight from being left at the airport.

Strength No. 4 Ability to Handle Delicate Freight Such as Wine or Thoroughbred Horses
Having mainly handled items such as machinery and parts related to computers and electronics equipment, as well as
semiconductor products, KWE is expert in handling delicate items for forwarding. KWE transports Beaujolais Nouveau
wine, which is officially released for sale each year in November, as well as thoroughbred racehorses, which are said to be
the most delicate of animals. Recently, we have also been working harder at transporting fresh flowers from Africa and
Europe.

2 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 3

 Services &
Strength Logistics

Strength No. 1 Advanced, Customized Logistics Services

Providing High-Quality, Advanced Logistics Services In our 3PL (third-party logistics) business, we provide high-level solutions for diverse problems.

Many companies have been introducing supply chain management (SCM), and their Examples of solutions
Logistics consulting PO (Purchase Order) management Inventory control management
logistics-related demands are becoming more sophisticated and diverse. KWE combines
Assembly works Call-center functions Reverse logistics (RMA) : Return Material Authorization
185 distribution facilities worldwide and an IT system equaled by very few of our Cross-dock operations VMI (Vendor Managed Inventory) Transport/forwarding management Project management
competitors in order to provide high-quality logistics services that meet our customers'
needs. As we aim to be a true global logistics partner, we believe that our mission is to
work with customers to design optimal distribution methods, and then to implement
those methods. Strength No. 2 Strong Support from Cutting-Edge, Strategic Distribution Bases
Distribution bases equipped with cutting-edge facilities support the extremely high reliability of our logistics services.

Example: No. 4 Baraki Terminal (Chiba, Japan)

Strength
1 Advanced, Customized Logistics Services
2 Strong Support from Cutting-Edge, Strategic Distribution Bases
Advanced, intelligent facility equipped with global information system
Services provided include storage, all types of distribution processing, and bonded and other
distribution
Features include air-conditioning facilities, antistatic floors and dust control, earthquake resistance,
and 24-hour security
Certified for quality (ISO9001), environment (ISO14001), TAPA Class A
Ability to handle health care products (licensed to manufacture medical equipment, pharmaceuticals,
and cosmetics, and to sell and rent medical devices that require high-level management)

3 High-Quality Worldwide Logistics Services that Handle Diverse Cargo

4 Global Logistics System Provides Information All at Once
Strength No. 3 High-Quality Worldwide Logistics Services that Handle Diverse Cargo
KWE provides high-quality logistics services in many major world cities. We handle a wide range of products, including
electronic goods, automotive products, clothing and fashion accessories, aircraft parts, pharmaceutical products and
medical equipment. We design and implement optimal solutions based on a good grasp of the particular characteristics of
the diverse items that we handle.

Detroit, U.S.A. Incheon, South Korea Shanghai, China Johannesburg, Singapore Amsterdam, Holland
South Africa

Strength No. 4 Global Logistics System Provides Information All at Once

In order to strengthen our customers Logistics System G-SCM
supply chains, the first thing we need to
do is to make supply chain information UWS SDS Inventory UFS DFSS UWS
more visible. Rather than providing only Inventory Information
Information
Inventory Information
its own information, KWE provides In-Transit Information
Warehouse B Cargo Tracking Warehouse A
various types of information, including
order and delivery dates, information PMS CLPS OMS
about arrivals from suppliers, etc., all at
once through a global logistics system
called G-SCM. 30,000 pcs 10,000 pcs 20,000 pcs
* UWS: Unified Warehouse System. SDS: Shipping
Documentation System. PMS: PO Management System.
CLPS: Container Loading Planning System. UFS: Unified
Freight System. OMS: Order Management System. Order Tacking
VMI Model
DFSS: Demand Forecast Supporting System. Outsourcing Model
Cargo Consolidation
Control Model

Health Care Logistics

In recent years, we have been increasing our handling of medical equipment
and instruments, pharmaceuticals, cosmetics, and related fields. We
obtained licenses necessary for handling these types of merchandise, and we
provide storage, labeling, wrapping and other services primarily for products
imported from overseas. We have created a very solid framework for this
business, including KWE's own system of product tracing.

4 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 5

 Services &
Strength Ocean

1 Meticulous Forwarding of Specialized Freight and Factory Equipment

Strength No.

The Same Meticulous KWE Service, Also by Sea We apply the know-how that we acquired through our meticulous airfreight forwarding services in order to transport factory
equipment and offer specialized freight forwarding. For example, we move ultra-precise equipment out of a clean room in a
liquid crystal panel factory or semiconductor plant in Japan, and provide seamless transport service all the way to the clean
Transport modes have become more diverse and ocean freight forwarding demand has grown room of an overseas factory. Throughout the time of transport, we re-create the clean room environment using a specially
due to developments such as the spread of third-party logistics (3PL) and the introduction of equipped large truck that can maintain constant temperature and humidity and guard the cargo from vibration and impact.
In recent years, we have been getting
high-speed ferries. KWE provides the same meticulous service by sea as it does by air. We also more orders for transporting specialized
offer buyer's consolidation and comprehensive services such as door-to-door support for the freight, including equipment and
materials related to various events such as
establishment of overseas production bases, including transport and installation of equipment. international sporting events, musical
In the future, we intend to make better-than-ever use of our existing strengths, enhance our productions, and museum exhibits. We
work together with KWEs airfreight
ocean forwarding peripheral services, and combine them with airfreight forwarding and logistics forwarding division, taking advantage of
in order to provide customers with optimal ocean forwarding services. our ability to offer finely tuned services
offered at the same level as our airfreight
forwarding services. The high-quality
services we provide to our customers
Strength satisfaction have received acclaim from
many fields.
Specialized Vehicles for Transporting Large-Scale Transporting pressing equipment
1 Meticulous Forwarding of Specialized Freight and Factory Equipment Precision Machinery

2 Buyer's Consolidation Service Strength No. 2 Buyer's Consolidation Service

Buyer's Consolidation is a service that allows
retailers to bundle products purchased from
Customer Final destination
3 Hot Consolidation Service Expedited Consolidated Ocean Service from China to Japan various manufacturers in China or other
PO
Asian countries into a single shipment at the
port of lading for ocean shipment. KWE Container
PO data Shipment information load
offers its customers optimal service by using
4 Global Expansion of LCL Service its own infrastructure in combination with
manifest

ocean and airfreight transport services. Supplier A

KWE departure point KWE arrival point
Merchandise is collected at the port of
lading, where KWE staff monitor shipments
based on order forms received from clients. Supplier B
We take responsibility for the entire
Shipment Container
process, from receiving goods in our own Buyer's information load
warehouses, exporting and clearing goods consolidation manifest
Supplier C
through customs, to delivering them in the
destination country. We are also expanding Port of origin Destination
these services on a global scale, partly KWE warehouse port

through the operational tie-up program

PO Tracing Receiving Export Lading Arrival
that we began with Mitsui O.S.K. Lines in Shipment status is monitored by Goods are Goods are loaded Issuance of bill of Customs clearance
2005. communicating with suppliers received in containers and lading and container and delivery
shipped load manifest

Strength No. 3 Hot Consolidation Service Expedited Consolidated Ocean Service from China to Japan
Year by year, demand is growing for consolidated freight forwarding from China to Japan. KWE offers expedited service
that makes it possible to reduce the time required for consolidated service by up to three days.

Advantages of Our Hot Consolidation Service

On the Chinese Side On the Japanese Side
Reduces time spent in Chinese CFS (container freight station) Freight is transported to CFS the same day the ship arrives in
by more than one day Japan
Minimizes damage by using K WE's own containers for Enables goods to be released as soon as possible, which is the
consolidation day the ship arrives in Japan
Enables pickup using KWE's own trucks Enables delivery using KWE's own trucks

Strength No.4 Global Expansion of LCL Service

KWE uses its global network to provide Blue Horizon-brand LCL (Less than Container Load) services in major world
markets.

6 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 7

 Services &
Strength China

Strength No. 1 One of the Biggest Networks in the Industry

We have actively built our network in line with customers' needs, not only in coastal areas but in the nation's interior as
well. As of March 2009, we had 11 corporate affiliates operating 110 locations in 46 cities. In the future, we intend to
KWE's Pioneering Services in China further expand our network in accordance with customers' business trends.

China's economy is growing markedly. KWE was quick to note the magnitude and
future promise of that growth, and began investing in the Chinese market ahead of
the competitors. Customers in this market are actively engaged in production and
require safe and reliable freight forwarding services in what is known as the world's
largest consumer market. As demand for distribution and logistics services grows
larger and more diverse, KWE strives to beat the competition in China, as it does
elsewhere, by creating new services that offer each customer optimal solutions for its
distribution needs.
Strength
1 One of the Biggest Networks in the Industry
2 Accumulated Business Know-How
Strength No. 2 Accumulated Business Know-How
KWE established its Hong Kong affiliate in 1969, and opened a Beijing Representative Office in 1985. Ever since, we have
been cultivating expertise in doing business in China. We have moved aggressively ahead of our competitors to establish
ourselves in China through such means as acquiring more freight-handling licenses (such as Airfreight Forwarder Agent
Licenses) and creating and enhancing logistics services in bonded areas and the Waigaoqiao Logistics Park. We intend to
continue applying this strength to the development of new services.
Strength No. 3 High-Quality, One-Stop Service Full Logistics/Domestic Trucking Services
In addition to air and ocean freight forwarding services, we have been focusing on enhancing our domestic logistics
services and trucking network in China. We operate specialized logistics companies equipped with distribution facilities in
Shenzhen, Shanghai, Dalian, Suzhou, and Xiamen, and also have established bases in the bonded logistics park in
Shanghai, creating an organic fusion of international forwarding and logistics. We have established our own domestic
trucking network and operate regular consolidated transport routes within China. Many of our trucks are equipped with
GPS so that we can quickly determine the location of freight at any given time. We aim to use this network to provide even
higher quality one-stop service.

3 High-Quality, One-Stop Service Full Logistics/Domestic Trucking Services

Overseas
4 Rapid Airfreight Forwarding Services Logistics services procurement 3PL

KWE warehouse
Ocean freight Component production base
KWE's Network in China forwarding services
Production base
KWE warehouse
Harbin Transport services within China

Urumqi Transport services

VMI airfreight, ocean freight /
Changchun
high-speed ferries)
KWE VMI warehouse
Shenyang
Beijing
Huhhot Dalian

Taiyuan Tianjin

Yinchuan Shijiazhuang Yantai Shanghai warehouse

Qingdao
Jinan
Lanzhou Xian Huangdao
Lianyungang Expanding KWE's Network
Zhengzhou
Yangzhou Nantong in China
Strength No. 4 Rapid Airfreight Forwarding Services
Nanjing Kunshan
Suzhou Our Shanghai 24 Express service delivers cargo in the greater Shanghai area within 24 hours of pickup in Japan, while
Chengdu 2009 110 locations
Hefei Wuxi
Shanghai Shanghai 12 Express does the same within 12 hours of pickup. We offer similar express service to Hong Kong and
Wuhan Ningbo Guangzhou. Because KWE handles every step from airfreight forwarding from Japan to customs clearance and delivery,
Chongqing
Hangzhou
there is never a question about the cargo's whereabouts and we can promptly notify the client when delivery is complete.
2002 24 locations Please contact a KWE sales representative for details.
Nanchang Wenzhou
Changsha
Fuzhou 1996 9 locations
Kunming

Xiamen Subsidiaries Offices

Nanning
Guangzhou Hong Kong
Shenzhen
Dongguan
Zhuhai
Zhongshan
Yantian
Express cargo being loaded onto an airplane

8 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 9

 Services &
Strength Emerging Markets

Strength No. 1 Rail and Truck Transport Services in Russia and Other CIS States
Since we founded a local subsidiary in Russia in January 1995, we have been steadily accumulating expertise in distribution
in this markedly expanding economy. As of July 2009, we had offices in four locations: two in Moscow, one in Nakhodka,
Providing Full Support for Clients in Emerging Countries and one in St. Petersburg. In July 2007, we became the Japanese general agent of JSCO TransContainer, a subsidiary of
Russia Railways, and began transporting
cargo from Japan to Russia using the
As economies become more global, economic development in the emerging BRIC and Trans-Siberian Railway. We also operate a
Next Eleven markets is progressing at an accelerated pace. KWE is actively developing trucking service in Russia that connects
production bases in Europe with the
services for customers who have started doing business in these areas, mainly by Russian market and allows GPS tracking
offering distribution solutions. We have begun concrete projects in Russia, India, of cargo. In the future, we intend to
actively develop business in Russia and
Vietnam, and Central and Eastern Europe. We were particularly quick to establish local surrounding countries in order to provide
subsidiaries in Russia and India ahead of our competitors, in the late 1990s. Ever since, customers with optimal distribution
services.
we have continued to accumulate expertise in the distribution business in these areas.
Container transportation using Reinforcing trucking service
We intend to continue to proactively enhance our service infrastructure in emerging the Trans-Siberian Railway

markets in order to be able to meet our customers' needs.

Strength
Strength No. 2 Enhanced Service Network in India
We founded a local subsidiary in 1997 in response to the Major Indian Bases
movement of US-affiliated electronics manufacturers into
1 Rail and Truck Transport Services in Russia and Other CIS States India. Today, we have expanded our network to include 15
operating bases. In India, as elsewhere, we aim to provide Delhi
customers with optimal distribution solutions by offering
2 Enhanced Service Network in India comprehensive distribution services including airfreight
Ahmedabad
forwarding, ocean freight forwarding, domestic transport,
and logistics.
Kolkata
3 Expanded Logistics Services in Vietnam
Mumbai
Pune
Hyderabad

4 Full-Fledged Entry into Central and Eastern European Markets

Bangalore (Head Office)
Chennai
Coimbatore
Cochin

Reinforcing logistics business Chennai office

Strength No. 3 Expanded Logistics Services in Vietnam

In addition to the Vietnamese subsidiary that we established in 2005, we began operating a specialized logistics company
called Kintetsu Logistics (Vietnam), Inc. in January 2008. As a result, we have a network of six bases two in Ho Chi Minh
City, Hanoi, and Haiphong, etc. which we are building into a framework for serving our customers' needs.

Logistics facility outside Hanoi Vietnamese subsidiary Haiphong office

(Ho Chi Minh head office)

Strength No. 4 Full-Fledged Entry into Central and Eastern European Markets
Frankfurt is our airfreight hub and Rotterdam is our
ocean freight hub serving the Central and Eastern
Europe regions, primarily through our Czech subsidiary
located in a suburb of Prague and an office in
Wroclaw, Poland. In order to meet expanding
customer demand, we will continue to enhance this
network in the future.

Czech subsidiary Office in Wroclaw, Poland

10 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 11

 About KWE Global Network

Global Network

KWEs Global Network Strongly Supports Customers

In order to promote even further globalization, we divide the world into five regions and operate the Five
Regional Management System, through which we keep improving our managements efficiency and speed.

The KWE Groups 8,670 employees
work around the clock at 297 locations
in 192 cities in 31 countries (as of March
2009). This global network
organically linked with our information
system which enables us to track the
location of our customers valuable
cargo at all times, from the moment it
leaves the customer to the moment it
arrives at the final destination. The
KWE Group has taken responsible,
consistent forwarding to an art.
Japan
Kintetsu World Express, Inc.
Kintetsu Logistics Systems, Inc.
is Kintetsu World Express Delivery Co., Ltd.
Kintetsu Cosmos, Inc.
Kintetsu World Express Sales, Inc.
Kintetsu World Express Shikoku, Inc.
The Americas
Kintetsu World Express (U.S.A.), Inc.
Kintetsu World Express (Canada) Inc.
World Wide Customs Brokers Ltd.
Kintetsu Blue Grass, Inc.
Kintetsu Global I.T., Inc.
Kwe Reinsurance, Inc.
Kintetsu World Express (Ireland) Ltd.
Europe & Africa
Kintetsu World Express (EA) B.V.
Kintetsu World Express (U.K.) Ltd.
Kintetsu World Express
(Deutschland) GmbH.
Kintetsu World Express (France) S.A.
Kintetsu World Express (Benelux) B.V.
Suzhou Kintetsu Logistics Co., Ltd.
Kintetsu World Express South Africa
(Pty) Ltd.
Kintetsu World Express
(Switzerland) Ltd.
Kintetsu World Express (Italia) S.R.L.
Kintetsu World Express (RUS), Inc., LLC.
Kintetsu World Express (Sweden) AB
Kintetsu World Express (Czech) S.R.O
plus 1 other company
East Asia & Oceania Southeast Asia & Middle East
Kintetsu World Express (HK) Ltd. KWE-Kintetsu World Express (S) Pte Ltd.
Beijing Kintetsu World Express Co., Ltd. Kintetsu Integrated Air Services Sdn Bhd
Kintetsu World Express (Xiamen) Co., Ltd. Kintetsu World Express (Thailand) Co., Ltd.
Kintetsu Logistics (Shenzhen) Co., Ltd. Kintetsu World Express (India) Pvt Ltd.
Shanghai Kintetsu Logistics Co., Ltd. PT. Kintetsu World Express Indonesia
Dalian Kintetsu Logistics Co., Ltd.
Kintetsu World Express (Vietnam), Inc.
Kintetsu Logistics (M) Sdn Bhd
Kintetsu World Express (Korea), Inc. Kintetsu World Express (Middle East) FZE
Kintetsu World Express (Taiwan), Inc. Kintetsu South Asia Development Pte Ltd.
Kintetsu Intermodal (Taiwan), Inc.
Kintetsu Logistics (Vietnam), Inc.
Kintetsu World Express (Philippines) Inc.
KWE Development (Thailand) Co., Ltd.
Kintetsu World Express (Subic) Inc.
Kintetsu World Express (Australia) Pty. Ltd.
Kintetsu Logistics (Xiamen) Co., Ltd.
Kintetsu World Express (Clark) Inc.
plus 3 other companies

Japan

The Americas

Europe &
Africa

KWE Group

Southeast
Asia &
Middle East

East Asia &

Oceania

12 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 13


Business Lines
Further expanding our excellent one-stop international
In addition to the electronics-related products, we deliver all types of freight from automotive-
related products, medical equipment, machine tools, and aircraft-related products to clothing in
whatever way best suits our customers' needs, by air, sea, or land.
<Main export airfreight items>
* Digital electronic appliances, computers,
semiconductors and other information technology and
electronics products and components
* Telecommunications devices and components, including
mobile phones
* Automobile parts and components
* Medical and chemical products
* Machine tools and construction machinery
<Logistics services and systems>
Logistics consulting
PO management
Inventory control management
Assembly works
Call-center functions
Reverse logistics (RMA) : Return Material Authorization
Cross-dock operations
VMI (Vendor Managed Inventory)
<Main export ocean freight items>
* Household electric appliances
* Raw materials
* Parts and semi-finished goods (such as mobile phone
components)
* Automotive-related products
* Plant equipment transportation
* Aircraft-related products
* Equipment to be used at events and for broadcasting
(such as for international sporting events, musicals and
exhibitions)
<Main domestic services>
Domestic airfreight forwarding
Pick-up and delivery of export and import freight
Customized packaging, transport, and installation of
precision machinery
Temporary staffing, primarily for logistics and trading
businesses
Transport of art objects and other materials for events
and exhibitions
Hand Carry service
IT and other types of support for 3PL
14 Kintetsu World Express, Inc.
logistics services
<Main import airfreight items>
* IT / electronics products and components,
including computers, semiconductors and their
manufacturing equipment
* Medical and chemical products
* Fashion products such as textile products and
high-end brand products
* Automobile parts and components
* Perishable foods
Transport/forwarding management
Project management
<Main import ocean freight items>
* Computers and their peripherals
* Household electric appliances
* Automotive-related products
* Apparel / retail products
* Medical and chemical products
* Mail-order products
<Five domestic affiliates provide
specialized services>
Kintetsu Logistics Systems, Inc.
Kintetsu World Express Delivery Co., Ltd.
Kintetsu Cosmos, Inc.
Kintetsu World Express Sales, Inc.
Kintetsu World Express Shikoku, Inc.
About KWE Business Lines
At KWE, our core business is consolidated services by which cargo collected from
multiple shippers are sorted and assembled per airport of overseas destination, and are
consigned as KWE cargo to airlines for international airfreight forwarding. Our export
services include document preparations for air carriage, customs clearance and surface
transportation. We provide such services through a closely working network in our sales
division, which includes sales offices and branches, and our operation division.
Once the consolidated cargo arrives at its destination airport, KWEs local overseas
subsidiary or agent picks it up at the airline warehouse for import customs clearance
and delivery to the consignee.
The amount of international airfreight handled by KWE is ranked among the top 10
in the world.
Services in the field of logistics have the highest growing demand in the distribution
industry. At KWE, we have continued to provide total logistics services including
customs clearance, providing temporary storage, processing products during
distribution, and providing distribution and inventory services.
In recent years, customers needs for logistics services have expanded and diversified
due to their efforts to streamline and reduce costs of distribution. Services include not
only procuring materials, processing products, distribution, handling merchandise
returns and waste disposal but also handling orders, inventory management,
information management and analyzing results. At KWE, we support global companies
by developing and operating third-party logistics services that employ the latest
technologies to meet our customers every need.
In the field of international ocean freight forwarding, KWE is a non-vessel operating
common carrier (NVOCC), making use of the shipping lines transportation services. The
flow of ocean freight forwarding is basically the same as that of airfreight: In addition
to transporting full container loads, we provide consolidated services whereby we pack
less-than-container loads into ocean containers, arrange transport with a shipping
company, clear the cargo through customs and sort it at the destination port, and
deliver it to customers. In addition, we have recently been providing highly customized
ocean-based transport services such as buyer's consolidation (combining customers'
commercial distribution and logistics), door-to-door service supporting the
establishment of overseas production bases (including transport and installation of
equipment), environmentally friendly rail transport, etc.
One of KWEs greatest strengths is our ability to provide door-to-door transportation
services all over the world. For example, our domestic freight forwarding service, which
we provide primarily to users of our international freight forwarding services, uses our
nationwide service network to collect freight from every part of Japan from Hokkaido
to Okinawa, transport it to an airport via one of our cargo centers, and have an airline
fly it to the desired destination. At that destination, we transport the cargo from the
airport to the appropriate regional cargo center. In addition to this type of domestic
freight forwarding business, our various affiliates provide specialized and sophisticated
services such as the customized and careful packing of precision machinery that is
required for door-to-door delivery, temporary staffing, transport of materials for events
and exhibitions, hand carry, and IT support, etc.
Kintetsu World Express, Inc. 15
 About KWE Service Framework
Service Framework

A Pioneer in Networks and Services

From the inception of Japans airfreight forwarding business, KWE has always developed new areas both in
networks and in services. Going forward, we aim to ensure that we continue to pass on this pioneering spirit
to future generations, and evolve as we press ahead into the future.

1948 1955 1969 1970 1989 1994 1998 2000 2002 2003 2005 2006 2008
Ireland

Hong Kong Singapore France South Africa Indonesia Czech Republic

Overseas Subsidiaries

United States United Kingdom Netherlands South Korea United Arab Emirates
Establishment of

Germany Belgium China Vietnam

Taiwan Australia Switzerland Sweden

Malaysia Canada India

Thailand Russia Philippines

Italy

The Five Regional Management System that Supports KWEs Global Network Domestic Affiliates Provide Advanced, Specialized Services
Kintetsu Logistics Systems, Inc. (established 2002)
Japan (Kintetsu World Express, Inc. and five other companies)
The regions main businesses are international airfreight and ocean freight forwarding, and logistics. Some of the 40 Founded as a spin-off of KWE s domestic airfreight forwarding business, Kintetsu
distribution centers in Japan, including our Narita Terminal and No. 4 Baraki Terminal, have received ISO certification for Logistics Systems specializes in domestic Japanese logistics services. Through a
quality control and environmental management as well as Class A certification by TAPA (Transported Asset Protection network of more than 90 locations throughout Japan, it provides logistics
Association). Using an advanced global information system to provide one-stop service that combines air and ocean solutions, environmental solutions, and outsourced services, etc.
transport with logistics services, this region leads the worldwide KWE Group.

The Americas (6 companies)

Kintetsu World Express Delivery Co., Ltd. (established 1982)
United States, Canada, South American countries
We entered the market in Chicago in 1969 and established a U.S. affiliate. From early on, we actively marketed our Services provided by this affiliate include pickup and delivery of import and export
services to U.S. companies, thereby building a foundation for working well with non-Japanese companies. Today we cargo and transport of precision machinery. The company has accumulated
handle a wide variety of cargo, including semiconductors, digital household appliances, medical equipment, and various types of transport expertise. For example, we provide meticulous service
automotive products, and we operate an overland transport service with Los Angeles and Chicago as our hubs. We are based on our wealth of experience especially in transporting semiconductor
focusing on expanding logistics services in the region, including in Canada. production machinery and liquid crystal production machinery into factories,
assembling and installing it, and disassembling and removing it.

Europe & Africa (13 companies)

Kintetsu Cosmos, Inc. (established 1993)
United Kingdom, Germany, France, Italy, Netherlands, Belgium, Sweden, Switzerland,
Ireland, Russia, Czech Republic, South Africa, etc. This affiliate operates a temporary staffing service that supplies specialized
We established affiliates in U.K. and Germany in 1985. In 1995, we established an affiliate in Russia ahead of personnel, especially for logistics and trading businesses. It also sells supplies,
competitors in the industry, and in 2005 we opened offices in Nakhodka and St. Petersburg. Now we have established operates an insurance agency, and manages KWEs distribution facilities.
a Czech affiliate and an office in Poland, and we are actively working to develop services and infrastructure in Central
and Eastern Europe in line with our Russian business. Our regional airfreight hub is Frankfurt, while our ocean freight
hub is Rotterdam.

Kintetsu World Express Sales, Inc. (established 1998)

East Asia & Oceania (18 companies)
This affiliate specializes in proposing and implementing optimal transport for
Hong Kong, China, South Korea, Taiwan, Philippines, Australia, etc.
cultural or corporate events, exhibitions, art objects, special merchandise, or hand
In April 1969, the KWE Group established its first overseas company in Hong Kong. In 1985, we opened a Beijing
carry services. It also creates and provides optimal transport with effective quality
Representative Office, and today we have 11 companies in China, operating 110 locations in 46 cities, making our
control, cost competitiveness, and strict delivery deadlines.
directly operated service network one of the biggest in the industry. Our meticulous and high-quality domestic delivery
and logistics services within China are assets that we intend to use as we continue developing our Chinese business
with a focus on growth in one-stop service involving air and/or ocean transport.

Kintetsu World Express Shikoku, Inc. (established 2006)

Southeast Asia & Middle East (11 companies)
This affiliate provides airfreight and ocean freight forwarding services for the
Singapore, Malaysia, Thailand, India, Indonesia, Vietnam, Middle Eastern countries, etc.
Shikoku region, where it has strong ties to the local business community.
This region centers around Singapore and Malaysia and extends to the Middle East. It also covers India (where we
established an affiliate in 1997) and Vietnam (affiliate established in 2005), emerging markets where logistics demand
is expected to grow in the future. Logistics demand is strong within the Asian region, and is expected to expand greatly
in the future.

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 About KWE CSR
CSR

We aim to improve KWE's corporate value through ISO14001 Certification

In September 2001, we obtained ISO14001 certification for

our international distribution businesses and our Tokyo Terminal's environmental management system.
Later, we obtained ISO14001 certification for our Narita
Terminal (January 2003), No. 4 Baraki Terminal (January
to be a good corporate citizen that grows together 2006), and Chubu international Airport Terminal (March
2007) in Japan. Outside of Japan, we obtained the same
certification for facilities in the Netherlands, Belgium,
with the global community Contribute to the Global Community through
Our International Distribution Businesses
Singapore, Malaysia, the Philippines, and Hong Kong.
In the future, we will work harder than ever at
environmental preservation and pollution prevention in
The KWE Group's social mission is to cooperate with all of our stakeholders Customers order to contribute to global society.

to create new value and the best possible environments through our
international distribution businesses and to contribute to the global
community. Toward that end, we will firmly adhere to the following Local Shareholders,
Residents Investors ISO14001 Certificate ISO14001 Certified workplaces/Details of activities
guidelines and make them a foundation of our corporate behavior: KWE Group
OHSAS18001 Certification
Maintaining Our Customer-First Orientation OHSA S18 0 01 is a set of s tandards that lis t s risk s and
as We Strive for Quality Improvements countermeasures related to occupational safet y and
Employees Business Partners hygiene , with the primar y aim of clarif ying relate d
Each corporate director and employee will continually strive to improve quality by working responsibilities. KWE received OHSAS18001 certification
with speed and accuracy. Furthermore, we will firmly adhere to our commitments to the for its Hong Kong subsidiary in March 2009. We aim to
pursuit of fair profits while always putting the customer first, and to seeking new value minimize the danger of work accidents and the risk of
through international distribution businesses. damages arising from such accidents by analyzing and
managing risks related to the occupational safety and
Examples of Concrete Achievements hygiene of employees and other stakeholders, and by
Quality Management Systems at 17 of our subsidiaries, We had 19 terminals around the world with Class A certification by
continuously improving occupational safety and hygiene
including KWE Japan, were ISO 9001 certified as of June TAPA (Transported Asset Protection Association) as of June 2009, management systems.
2009. testifying to the security of our transport facilities and systems.

OHSAS18001 Certificate

Reducing CO2 Emissions to Realize a Low-Carbon Society

Reducing Waste and Reusing Resources
We make every effort to implement the 3Rs reduce, reuse, and/or recycle waste of the main materials that we might
otherwise dispose of: wooden pallets, plastic wrap, plastic bands, cardboard cartons, office paper, and general trash.
Wooden Pallets
Quality Management Conference Cargo monitoring
. As a general rule, reuse
. Ask other businesses to use surplus palettes
Human Resource Development That Values People . Recycle broken or otherwise unusable pallets as wood chips
People are most important, and we keep this in mind as we develop Plastic Wrap and Bands
human resources who are fully human and at the same time passionate, . Recycle all as plastic material
ambitious, and highly creative workers who we can send out into the
world as outstanding successors. Cardboard Cartons and Used Office Paper
. Recycle cardboard used in packing
Examples of Concrete Achievements . Recycle non-confidential documents
. Training for all levels including follow-up training for new hires, supervisors
seminars, management training, and workplace director training
. Education about all types of operations, including general affairs, other departments' Separation of waste materials in order to facilitate recycling (Narita Terminal)

operations, and customer service training Kintetsu World Express Delivery Co. Ltd., which delivers freight by automobile, has begun introducing hybrid trucks.
. Training on subjects such as overseas training systems TQM training Overseas training
Also, Japan's Eco-Mo Foundation awarded Green Management certification to the company's Special
. TQM training that teaches all managers and supervisors about management
Transportation Sales Offices in Tokyo and Chiba in
strategies recognition of such efforts as implementing
. Sunshine Meetings and Sunshine Blogs that foster communication between board ecologically sound driving techniques and
members and employees improving vehicle maintenance, inspections, and
fuel efficiency.

Sunshine Meeting Sunshine Blog

Building Corporate Contributions to Society and the Environment

We contribute to the development of the global economy through our corporate activities,
both in local communities and on the world stage. We constantly strive to be a corporation that
is fair, highly ethical, responsible, and earns society's trust. We follow international rules aimed a g l o b a l s c a l e e ff o r t collaboration
at protecting the global environment and use resources carefully. participated by among various
Green Management Certificate Green Management Certificate
every citizen actors
(Tokyo Special Transportation Sales Office) (Chiba Special Transportation Sales Office)
Introducing hybrid vehicles

18 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 19

 Corporate Data,
About KWE History

Corporate Data Visit the KWE Website

(As of March 31, 2009)
The KWE Group strives to maintain a full-featured website as a tool to provide information on our services
Kintetsu World Express, Inc. (KWE) Bank references: The Bank of Tokyo-Mitsubishi UFJ, Ltd., and business to the public.
Head office: 5th Floor, Ohtemachi Bldg., 1-6-1 Ohtemachi, Chiyoda-Ku, Mizuho Bank, Ltd., Sumitomo Mitsui Banking
Tokyo 100-0004, Japan Corporation, and others
Capital: 7,216 million Types of business:
1. Domestic and foreign airfreight forwarding business;
http://www.kwe.co.jp/en/index.html
Start of business: May 1948 trucking company agent
Established: January 1970 2. Forwarding using outsourced transport services
Representative: Satoshi Ishizaki (since June 18, 2009) 3. Customs agent Top page China Information
President and Chief Executive Officer 4. Warehousing and Distribution
5. Any business related to all of the above
Number of : 1,073 (Kintetsu World Express, Inc.)
employees 8,670 (worldwide on a consolidated basis) Listing: Listed on the first section of the Tokyo Stock Exchange

History

1948 The Operation Bureau of Kinki Nippon Railway Co., Ltd. begins handling international freight and travel service.
Approved as an agency by the IATA (International Air Transport Association). About KWE
1955 Developed into Kinki Nippon Tourist Co., Ltd., creating a comprehensive luggage handler by combining our international airfreight and
international tourism divisions.

1969 Began overseas operations with establishment of subsidiaries in Hong Kong and the United States.

1970 Kintetsu World Express, Inc. spun off from Kinki Nippon Tourist Co., Ltd.

1978 Became the first Japanese forwarder to take its export operations' computer system online.

1994 Became the first Japanese distribution company to obtain ISO 9002 quality certification (changed to ISO 9001 in 2003).
Adopted Quadrilateral Management System with regional headquarters for Japan, The Americas, Europe & Africa, and Asia & Oceania.

1998 Narita Terminal (Japan) opens.

2000 Listed on Nasdaq Japan Market (presently Hercules Market), a section of Osaka Securities Exchange (de-listed as of September 2004).
Services & Solutions
2002 Listed on the Second Section of Tokyo Stock Exchange.
Adopted our The KWE Grand Design for the 21st Century spelling out management policies for the next decade.

2003 Obtained environmental ISO14001 certificate (Narita Terminal).

Stock listing upgraded to the First Section of Tokyo Stock Exchange.
Becomes the first Japanese forwarder to be certified as Level A on international cargo security standards by Transported Asset Protection
Association (TAPA) at the KWE Narita Terminal. Investor Relations
2004 The KWE No.4 Baraki Terminal was completed in Chiba, Japan.

2005 Established a business and capital alliance with Mitsui O.S.K. Lines.

2006 Split Asia & Oceania Headquarters into two units: East Asia & Oceania and Southeast Asia & Middle East. We now use Five Regional
Management System in place of previous quadrilateral system.

20 Kintetsu World Express, Inc. Kintetsu World Express, Inc. 21