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SERVANT LEADERSHIP:

A REVIEW AND CASE STUDY


RYAN OPEKA
UNIVERSITY OF SAN DIEGO

LEPSL 540 ORGANIZATIONAL LEADERSHIP


A LEADERSHIP CHALLENGE:
LOW MORALE
What is morale?
State of mind
Feelings and emotions

Positive morale
Confidence, discipline, willingness to perform

Low morale
Distrust, disorder, and frustration
(Barrett rose, 2016)
LOW MORALE: A CASE STUDY
CARLSBAD POLICE
SERVANT LEADERSHIP DEFINED

What is Servant Leadership?


Framework (10 major attributes of Servant Leadership):

Listening Foresight
Empathy
Stewardship
Healing
Commitment to the growth of people
Awareness
Persuasion Building community
Conceptualization
(Russell, R., and Stone, G. 2002, p. 146).
(Hunter, E., Neubert, M., Perry, S. Witt, L., Penney, L., and Weinberger, E. (2013).
THE APPLICATION OF SERVANT LEADERSHIP

The prime motivation for leadership should be a desire to serve. R. Greenleaf


Vision
Communicate
Honesty and trustworthiness
Buy-In
Stewardship

SERVICE
(Russell, R., and Stone, G. 2002, p. 147).
SERVANT LEADERSHIP IN ACTION:
THE CARLSBAD PD EXAMPLE
New Chief, new VISION
Clear line of COMMUNICATION
Transparency to build TRUST through HONESTY
Collaboration and inclusion to generate BUY-IN
Providing resources to enhance STEWARDSHIP
Conscious effort to SERVE
APPLYING SERVANT LEADERSHIP ELSEWHERE

FRAMEWORK OF SERVANT TEN MAJOR ATTRIBUTES OF SERVANT LEADERSHIP



LEADERSHIP 1 listening;
2 empathy;
Vision 3 healing;
4 awareness;
Communicate 5 persuasion;
Honesty and trustworthiness 6 conceptualization;
7 foresight;
Buy-In 8 stewardship;

Stewardship 9 commitment to the growth of people; and


10 building community.
SERVICE Russell, R., and Stone, G. 2002, p. 146).
(Linden, R., Wayne, S., Liao, C., Meuser, J. 2014, p. 1445)
PEER REVIEWED RESOURCES

Russell, R., and Stone, G. (2002). A review of servant leadership attributes:


developing a practical model. Leadership & Organization Development Journal.
Vol. 23 Iss 3 pp. 145 - 157
Hunter, E., Neubert, M., Perry, S. Witt, L., Penney, L., and Weinberger, E. (2013).
Servant leaders inspire servant followers: Antecedents and outcomes for employees and
the organization. The Leadership Quarterly.Vol 24, Issue 2, pp. 316-331.
Linden, R., Wayne, S., Liao, C., Meuser, J. (2014). Servant leadership and serving culture:
Influence on individual and unit performance. Academy of Management Journal.Vol. 57,
No. 5, 1434-1452.