From To
External Developer
External Developer
Business Liaison
Business Liaison
Ref Comment
SAP Support
SAP Support
User Group
User Group
Procedure
Requestor
Requestor
Sapiens
Sapiens
CP1 Request for Change X X Any Request for change must be directed to BL
CP2 Notification of Request for Change X X X BL will send copies of CR to User Group and Project
User Group member reject change X X User group advise change not allowed or not appropriate
User Group Rejection advised X X BL will discuss with requestor
CP3 Request for Change Assessment X X BL will arrange to walkthrough change with Support
CP4 Notification of Change under Assessment X X BL will advise user estimated cost of change
CP5 Insufficient Detail to make Assessment X X Support will agree with BL any additional Info required
CP6 Request for Additional Information X X BL will arrange to gather further info (may arrange meeting)
CP7 Provision of Additional Information X X
CP8 Distribution of Additional Information X X BL will
CP9 Assessment of Change X X
CP10 Initial Estimate/Change not Feasible X X
CP11 Rejection/Instruction to Proceed X X
CP12 Need for Detailed Statement of Requirements X X X Bl will initiate process to produce SOR and liaise with business and support
CP13 Need for Business Case X X X > 10 Days Development Only
CP14 Business Case X X > 10 Days Development Only
CP15 Business Case Acceptance/Rejection X X > 10 Days Development Only
CP16 Notification of Business Case Acceptance/Rejection X X X > 10 Days Development Only
CP17 Functional Specification X X All External Development
CP18 Functional Specification Sign Off X X All External Development
CP19 Request for Quotation X X All External Development
CP20 Quotation X X All External Development
CP21 Quotation for Approval X X All External Development
CP22 Quotation Approval/Rejection X X All External Development
CP23 Notification of Rejection/Instruction to Proceed X X All External Development
CP24 Purchase Order X X All External Development
CP25 Technical Specification X X All External Development
CP26 Technical Specification for Sign Off X X All External Development
CP27 Technical Specification Sign Off X X All External Development
CP28 Planned Delivery Date X X X X
CP29 Requirement for Resources for User Acceptance Testing X X X
CP30 Internal Development Available X X
CP31 External Development Available X X All External Development
CP32 External Development Ready to Test X X All External Development
CP33 System Testing Complete X X All External Development
CP34 Development Available for User Acceptance Testing X X X
CP35 User Acceptance Sign Off X X
CP36 Request for Transport Details X X
CP37 Notification of Change available in Production X X X X
ith business and support