Ericsson BP 250 PDF

ERICSSON BP 250 OPERATORS
PROGRAMMING
MANUAL
National Telefonix
Level 3, 313 Burwood Road
Hawthorn Victoria 3122
Phone: 1300 13 4588
December 5, 2005
TABLE OF CONTENTS
CHANGE DATE & TIME 7
CHANGE TRUNK OR EXTENSION NAME 6
CHANGE CLASS OF SERVICE 8
PROGRAMMING OPERATOR PARAMETERS 9
TO CHANGE PHONE TYPES 10
SUPERVISION OF EXCHANGE LINES 11
SUPERVISION OF EXTENSIONS 12
COMMON ABBREVIATED DIALING 13
DIVERSIONS 14
RECORDING VOICE ANNOUNCEMENTS 16
AUTHORITY CODES (PIN NUMBERS) 4

17
INTERNAL PAGING
18
ABBREVIATED CODE NAME
16
VOICE PAGE GROUP
16
VOICE PAGE NAME
NIGHT SERVICE INDICATION 19
GROUP CALL PICK UP 20
AUTO ATTENDANT GREETINGS 21
COMMON MAILBOX GREETINGS 23
Page 2 of 27
INDIVIDUAL MAILBOX GREETINGS 24
INTRODUCTION
There are two types of programming available on the BCS 250 telephone system. One is
Individual Programming, whereby each telephone user can program the keys of their own
telephone.
The other type of programming is System Programming. Generally only one telephone per
system is enabled for system programming the user of the authorized telephone can program the
keys of any telephone in the system and make many changes to the system configuration. System
programming can only be carried out from the operators console.
The programming telephone must be in the idle state before it can be placed in the programming
mode. During this time no further calls can be dealt with. If programming is being carried out
from the operators console the system should be night switched.
Entry to various levels of programming is protected by passwords. Most functions you will need
to alter can be accessed by the password 33333 (the number 3 five times). If this is not successful,
contact the suppliers who installed the system.
TO ENTER PROGRAMMING
Press *00#
Press F1
Key 33333
Press Enter or 2 nd #
The screen will read: Enter Command
TO EXIT PROGRAMMING
Press Message/prog
The screen will read: Programming session terminated
KEY FUNCTIONS
When in programming, soft touch keys take on different functions.
CONSOLE EXECUTIVE
2ND key - Erases keystrokes from the screen
SAVE + Allows cursor to move one space
F2 key F2 Steps forward through one command
F3 key F3 Changes Index/Common
F4 key F4 Back one menu level
Enter 2nd #
At any stage in programming if you are unsure which key F1-F4 does what, press the
MENU key and it will bring up the options.
Page 3 of 27
AUTHORITY CODES
You can use a four-digit code for blocking your phone from unauthorized use, or for
making external calls from any blocked extension.
TO ENABLE EXTENSION TO HAVE AUTHORITY CODE
KEY
*00# F1 Enter password

33333 Enter Enter command
0117 Enter Authority Code
Key in wanted extension number
e.g. 201 Enter Yes/no
Ensure answer is yes
Then press enter
Press Message/Prog
AT HANDSET
Then use the following procedure
Go to extn and key *72# Confirmation tone heard
Press clear
TO SELECT YOUR PERSONAL AUTHORITY CODE
Default authority code is 0000.
TO ALTER:-
Key # * 72 *0000 * new 4 digit code #
TO BLOCK YOUR EXTENSION
Page 4 of 27
* 72 #
Verification tone will be heard
AUTHORITY CODES continued
TO RE-OPEN YOUR EXTENSION
# 72 * 4 digit code #
Verification tone will be heard
BYPASSED BLOCKED EXTENSION (OWN) TO ALLOW ONE CALL
* 72 * 4 DIGIT CODE #
Dial Tone is heard
You can now make a call
BYPASSING BLOCKED EXTENSION AT (ANOTHER EXTENSION) TO

ALLOW ONE CALL
*72 * 4 DIGIT CODE * OWN EXTENSION NUMBER #

Dial tone is heard
You can now make a call
Page 5 of 27
TO CHANGE EXT ENSION NAMES
KEY RESPONSE
00# F1 Enter password
6601 Enter Ext. or trunk name
Key in extension number
Enter Arrow
Enter Show current name
Key in name
Enter Moves on to next extension name
Arrow
Enter
Key in new name of next extension or trunk
Enter
Press Message/prog to terminate programming session
AT EXECUTIVE
Press * for the following symbols ? - . ! : /
Note: If consecutive letters are represented on same key then use + to move cursor.
At Console
. = (Hold) Read = space
/ = identify 2nd = backspace (DIAL)
) = offduty
- = mute
: = Transfer
Page 6 of 27
TO CHANGE TIM E AND DATE
KEY RESPONSE

6101 Enter Set Year Month Date
Enter Shows current date
Key in new date in format
Year Month Day
Enter Day of week 1 = Sunday

(6102)
Key in corresponding number
1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday
Enter Day of week1 = Sunday

(6102)
Enter Shows current time
Key in new time in format
Hour Minute Second (24 hour mode)

00 :00 :00
Enter 12 H Mode, Display

(6104
Y or N Enter
Message/prog
Page 7 of 27
CHANGING CLASS OF SERVICE FOR EACH EXTENSION
KEY RESPONSE
33333 Enter Enter Command
0103 Enter TCD day COS
Extension number
Enter Shows current COS
Key in COS
Enter TCD night COS

Shows current COS for night
(0104)
Key in new COS for night
Enter
Press message /prog to terminate

programming or press F4 until Enter
Command is shown on screen start from
$.
COS (CLASS OF SERVICE) LEGEND
01 = Internal Only
02 = Local
03 = STD
04 = IDD
This legend is standard, check with your system administrator to make sure.
Page 8 of 27
PROGRAMMING OPERATOR PARAMETERS
KEY RESPONSE
4001 Enter Alt answer position
Key in ext. no you calls to go to when

Offduty is activated.
Enter
30 Enter No answer time (4003)

Random selection (4004
Y Enter (Only for Multiple consoles)
11 Enter Auto answer sup, time (4005)
15 Enter Queue announcement time

Reference (4007)
Message/Prog (to exit programming)
Note:
Multiple Offduty
If you have multiple offduty positions then

additional offduty extns are created in
supervision of extn facility.
Temporary Offduty change
Press Offduty
Press F3
Type in new extension
Enter
Page 9 of 27
TO CHANGE PHONE T YPES
KEY RESPONSE
0201 Enter No.of Prog keys
Ext.no. Enter Code appears 1,3 or 4
Key 1,3 or 4 Enter No of indiv. Abbrev.no
Key 1,3,7 or 9 Enter
Legend to follow
199 211/212 213 1 x 419 2 x 419
0201 no. of prog keys 1 1 1 3 4
0202 n0. 0f prog keys 1 1 3 7 9
Note: When installing a higher function handset at location that previously had a lower
function handset, an upgrade of the extension must occur.
Page 10 of 27
TO MONITOR TRUNK LINE S
Example: Trunk line number 700 on button A
KEY RESPONSE

0301 Enter Function of Key
Key in wanted extension number where you want the trunk line to appear e.g. 200 for
operator
Enter Select key
Press numerical value of key you want to

Programmed e.g. 1 for key A (see note below)
Enter Function key

12 Enter Associated number
Key in trunk line number you want to monitor e.g. 700
Enter Ringing alternative
Either 0 for no ring, 1 for ring and 2 for delayed ring
Enter Moves onto next key

e.g. B key or key 2
Press Message/prog to exit
Note: A=1, B=2 etc
Page 11 of 27
PROGRAMMING SUPERVISION OF EXTENSIONS
Example: Secretary on Ext. 201 would like to supervise (monitor) the

Manager on 203.
KEY RESPONSE

0301 Enter Function of key
Key in Secretarys extension number e.g. 201
Enter Select key
Press numerical value of key you want to program Function Key

e.g. 1 for key A (see note below)
Enter
Key 13 Enter Associated number (0302)
Key in Managers extension number e.g. 203
Enter Ringing alternative (0303)
Either 0 for no ring , 1 for ring and 2 for delayed ring (10 sec)
Enter Moves onto next key

e.g. 2 for key B
Press Message/Prog to terminate programming
Note: A = 1, B = 2 etc.
Page 12 of 27
TO PROGRAM COMMON ABBREVIATED DIALING
CODE RANGE X00 X99 (CHECK WITH SYSTEM ADMINISTRATION)
Key Response
2501 Enter Common external number
Key in abbreviated code you want to program e.g. XXX(--------------)
Enter Arrow at right

$ Enter Cursor flashes
0 (for outside line)
Telephone number Enter
Y = yes Enter 2502 abbreviated code Y
Enter 2503 Y
Enter 2504 Y
Enter 2505 Y
Next abbreviated code should appear on the screen
Continue from $
When all numbers have been entered, press Message/Prog to terminate session.
If you wish to change a telephone number, simply key in new telephone number over top
of the old phone number.
If you wish to remove a telephone number. Press the dial button on a console or Key on
the executive, then press enter.
Page 13 of 27
TO PROGRAM DIRECT DIVERSION ADDRE SS (PRE REL EASE 7)
KEY RESPONSE

0109 Enter Direct diversion?
Ext. no. Enter Direct diversion?
Y or N Enter Diversion on no reply?
(0110)
Y or N Enter Diversion on busy?
Y or N Enter Diversion address
(0112)
Answering Ext./speed dial
code Enter
Press Message/Prog to
terminate session
TO PROGRAM TIME DIVERSION

0119 Enter Diversion long
Ext number Enter
Key in value for initial diversion (15-20 sec) (default = 14)
Enter
0120 Ext number Diversion short
Key in value for 2nd/3rd etc div time (default = 8)

Enter
Press message/prog to terminate session
Page 14 of 27
POST RELEASE 7
KEY RESPONSE
*00# F1 Enter Password
Extension no. Enter Diversion no reply internal

Y Enter Diversion on busy internal
Y or N Enter Set diversion address

(0111)
Diversion address Enter Diversion address
F2, until command 0156
0156 Enter Set diversion direct external

(0156)
Y Enter Diversion on no reply
external (0157)
Y Enter Diversion on busy external
(0158)
Y/N Enter Direct diversion internal
(0159)
Y Enter
Press message/prog to
terminate session
NOTE DIVERSION ADDRESS CAN BE:

- Extension
- Abbreviated dial code
Page 15 of 27
RECORDING VOICE ANNOUNCEMENTS
KEY RESPONSE

4401 Enter Arrow at right
Enter
Key in announcement number e.g. 1
Enter
Press F1 to record
Speak immediately
Press Enter to complete and store announcement
Press F4
Enter
Key in message no. and you can choose to playback/erase
Press message/Prog to exit programming
Note: Check with system administrator for voice announcement information.
ANNOUNCEMENT/MESSAGE
Operator busy message = _

Night message = _
Que 1 st message = _
Que 2 nd message = _
Page 16 of 27
TO PROGRAM INTERNAL PAGING
Extension to receive voice page announcement

(Handset must be digital with a speaker)
KEY RESPONSE
(4801) Enter Voice page group
Ext.no. Enter
Y Enter
Press message/prog to
terminate session
Ext to initiate voice page announcement

(cannot be done on the compact or economy model handset)
KEY RESPONSE
Ext no Enter Select Key
Key no 1-46 Enter
Page group (0-7) Enter Associated no.
Command (4801)
4801 = Voice page group 0
4803 = Voice page group 2 Note: i.e. key 1 = A
4804 = Voice page group 3 Key 2 = B
Page 17 of 27
TO PROGRAM NAME TO ABBREVIATED NUMBER
KEY RESPONSE
6510 Enter Adm Data external
Enter Enter directory no
Type in abbreviated no. code e.g. xxx(_________)
Enter
Type in name
Enter
Type in next abbreviated no code or
TO PROGRAM NAME TO VOICE PAGE GROUP
KEY RESPONSE
*00#
F1 Enter password
33333 Enter command
3102 Enter Name Voice pag.gap x
Enter
Type in name Enter
Note:

Page 18 of 27
NIGHT SERVICE INDICATION
KEY RESPONSE
$0301 Enter Function of key
Key in required no.e.g. 201
201 Enter
Select key Enter Function of key
(usually key 2 pick up key)
13 Enter Associated no.(usually___)
Key in directory no _____
i.e. 299 Enter Ringing alternative 0=Flash only
1=Flash & ring
1 Enter 2=Dealy ring
F4 F4 To return to enter command
Repeat from step $) for each extension required

Message/prog to exit
Page 19 of 27
GROUP CALL PICKUP
KEY RESPONSE

4201 Enter Dir.no.of member
Key directory no. for
required i.e. 00-15
e.g. 00 Enter Enter sequences no.
Enter 1 st extension of group is
displayed continue
With F2 key until a vacant position becomes available
Key in extension no to be part of the group pick up or press or 2nd to remove extn from
group
e.g. 204 Enter Dir.no. of member
Key in extension no. of second member of group pick up
Enter etc
Repeat to all extns in group
Message/program to exit.
F2 (to step through members of group or new member)
GROUPS across / MEMBERS down

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Page 20 of 27
RECORDING AUTO ATTENDANT GREETINGS
KEY RESPONSE
Enter
Enter
Press F1 to record
Speak immediately
Press Enter to complete and store announcement or F4 (return) if you make a mistake you
may then start again
To replay your message:
Press F4
Enter
Key in message no. and you
can choose to
- playback
- erase
- record
Press Message/ Prog to exit programming
Page 21 of 27
ANNOUNCEMENT/MESSAGE
Auto Attendant___= Greeting No__________ Name_________
Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Ext. _____ 7 Extn _____ 8
9 Extn _____ EXIT _____
Auto Attendant ___= Greeting No ___= Name __________
Dial
0 Extn _____ 1 Extn _____ 2 Ext. _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____
Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____
Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____
Dial
0 Extn _____ 1 Extn _____ 2 Extn _____
3 Extn _____ 4 Extn _____ 5
6 Extn _____ 7 Extn _____ 8
9 Extn _____ EXIT _____
Page 22 of 27
RE CORDING COMMON MAILBOX ANNOUNCEMENTS
Key Response
Enter
Enter
F1 to record
Speak immediately
Press Enter to complete and store announcement or F4 (return) if you make a mistake you
may then start again
To replay your message:

Press F4
Enter
Key in message no. and you
can choose to
- playback
- erase
- record
Press Message/Prog to exit programming

ANNOUNCEMENTS/MAILBOX
Mailbox ______ Related greeting _______ Related No. _______

Page 23 of 27
Con td
TO RE-RECORD GREETING
Press F4 to Return
Key in announcement number i.e. 1-15
Enter
Press R3 to erase
Press F4 to Return
Key in announcement number i.e. 1-15
Enter
Press F1 to record
Speak
Press Enter to store greeting
Press Message/prog to exit programming
EXAMPLES OF COMPANY GREETING
Option 1 Extension no. included in message Message is made up of 3 parts
Message no.____ Welcome to ___________________voice mail the extn____

Message no.____ is unavailable please leave a message
Option 2 Extension no. not played
Message no.___ Welcome to __________________ the person you are trying to

contact is unavailable and diverted their phone to voicemail
Page 24 of 27
RE CORDING GENERIC COMPANY VOICEMAIL GREETINGS
Key RESPONSE
Enter
Key in announcement
number e.g. 1-15
Enter
Press F1 to record
Speak immediately
Press Enter to complete and
store announcement
TO LISTEN TO
GREETING
Press F4 to Return
Key in announcement
number i.e. 1-15
Enter
Press F2 to play
Page 25 of 27
VOICEMAIL GENERIC COMPANY GREETING SETUP
Voicemail Company Message No. Related Extensions

0 0 All extensions
1 1 ____________________
2 2 ____________________
3 3 ____________________
4 4 ____________________
5 5 ____________________
6 6 ____________________
7 7 ____________________
8 8 ____________________
9 9 ____________________
10 10 ____________________
11 11 ____________________
12 12 ____________________
13 13 ____________________
14 14 ____________________
15 15 ____________________
Page 26 of 27
PROGRAMMING EXTENSIONS TO VOICEMAIL TENANTS OR COMPANIES
KEY RESPONSE
0151 Enter
Extn no. Enter
Tenant no.i.e. 0-15
Enter
Press Message/prog to
terminate session
ALTE R AUTO ATTENDANT DIGIT DIRECTORY SELECTION
KEY RESPONSE

8703 Enter Dig 0 related director no.
Auto attendant no. Enter
New extn no. Enter (8704) Dig 1 related directory no.

New extn/operator no. Enter (8713) A.A Error position
Prog/Message to exit program made
Auto attendant no. Description_____________
Page 27 of 27

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ERICSSON BP 250 OPERATORS

CHANGE DATE & TIME 7

CHANGE TRUNK OR EXTENSION NAME 6

CHANGE CLASS OF SERVICE 8

PROGRAMMING OPERATOR PARAMETERS 9

TO CHANGE PHONE TYPES 10

SUPERVISION OF EXCHANGE LINES 11

COMMON ABBREVIATED DIALING 13

RECORDING VOICE ANNOUNCEMENTS 16

AUTHORITY CODES (PIN NUMBERS) 4

NIGHT SERVICE INDICATION 19

GROUP CALL PICK UP 20

AUTO ATTENDANT GREETINGS 21

COMMON MAILBOX GREETINGS 23

When in programming, soft touch keys take on different functions.

TO ENABLE EXTENSION TO HAVE AUTHORITY CODE

*00# F1 Enter password

Key in wanted extension number

e.g. 201 Enter Yes/no

Ensure answer is yes

Then press enter

Then use the following procedure

Go to extn and key *72# Confirmation tone heard

TO SELECT YOUR PERSONAL AUTHORITY CODE

Default authority code is 0000.

Key # * 72 *0000 * new 4 digit code #

TO BLOCK YOUR EXTENSION

AUTHORITY CODES continued

TO RE-OPEN YOUR EXTENSION

BYPASSED BLOCKED EXTENSION (OWN) TO ALLOW ONE CALL

BYPASSING BLOCKED EXTENSION AT (ANOTHER EXTENSION) TO

*72 * 4 DIGIT CODE * OWN EXTENSION NUMBER #

00# F1 Enter password

33333 Enter Enter command

6601 Enter Ext. or trunk name

Key in extension number

Enter Show current name

Enter Moves on to next extension name

Key in new name of next extension or trunk

Press Message/prog to terminate programming session

Press * for the following symbols ? - . ! : /

*00# F1 Enter password

Year Month Day

Enter Day of week 1 = Sunday

Enter Day of week1 = Sunday

Enter Shows current time

Key in new time in format

Hour Minute Second (24 hour mode)

Enter 12 H Mode, Display

*00# F1 Enter password

33333 Enter Enter Command

0103 Enter TCD day COS

Enter Shows current COS

Enter TCD night COS

Press message /prog to terminate

COS (CLASS OF SERVICE) LEGEND

*00# F1 Enter password

33333 Enter Enter command

4001 Enter Alt answer position

Key in ext. no you calls to go to when

30 Enter No answer time (4003)

11 Enter Auto answer sup, time (4005)

Key # * 72 0000 new 4 digit code #

72 4 DIGIT CODE * OWN EXTENSION NUMBER #

Auto Attendant_= Greeting No Name_

Auto Attendant _= Greeting No _= Name __________

Auto Attendant _= Greeting No _= Name __________

Auto Attendant _= Greeting No _= Name __________