Student Supplement
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Goals: Instructor:
1
CHAPTER
1 UNIT A Will we be seeing you?
A. Hows Tina doing? E. Let me introduce myself. Im ... of ... S MAR TPH O N E
B. Id like you to meet ... Shes my ... F. We should get together some time.
7.5mm slim design 9-megapixel camera
C. John, hows it going? G. Whats new with you?
D. Hi, is this your first time at the H. What did you think of the last
conference? speaker? More than 1M apps Video calls
Role Card 1 Start a conversation with a stranger at ________________. Role Card 2 Describe your companys products/services.
BerlitzEnglish Level 4 2
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CHAPTER
1 UNIT B Will we be seeing you?
Role Card 1 Make a follow-up appointment with ____________. Role Card 2 Respond to a request for a meeting by phone.
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CHAPTER
2 UNIT A Lets meet for lunch!
40 customers a day 95
SERVICE
lively atmosphere quiet
Role Card 1 Talking about my favorite restaurant. Role Card 2 Compare two of your favorite restaurants.
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CHAPTER
2 UNIT B Lets meet for lunch!
Jim, my sister is visiting next week, and I dont know where to take her for
Well, then, why dont you take her to a local restaurant? Have you been to
Mickeys? The food is delicious and it has a great atmosphere. 4 Task 2 - Talking about types of restaurants /
Discussing eating-out habits
2 Task 1 - Choosing a restaurant
Role Card 2 Discuss your eating-out habits. How
often do you go out? What kinds of
Role Card 1 Recommend a restaurant for your teachers situation. restaurants do you like?
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CHAPTER
3 UNIT A Its a deal!
Mr. Morris: So which one did we get? 6 purchased 4. If you are buying a used car, it is common to
Edge. They were ______ $699 7 delivered 5. We will have to make a few changes if we ________________
Role Card 1 Discuss a really good/bad purchase you have made. Role Card 2 Negotiate an agreement with ______________.
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CHAPTER
3 UNIT B Its a deal!
Best regards,
MANHATTAN
Richard Santos, VP
Sutton Place professional
office. Long term. Excellent
decision cooperation creation
light throughout. Pantry area.
negotiation preparation discussion
Full bathroom.
information suggestion graduation
2 Task 1 - Talking about office procedures 4 Task 2 - Talking about rental property
Role Card 1 Describe some of the procedures at your workplace. Role Card 2 Call to ask about one of the properties above.
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Chapter 1
Recommendations
Overview
Topics
Recommendations
Objectives
Asking for recommendations about places to see and visit
Giving recommendations about places to see and visit
Talking about food and drink
Useful language
Why dont you...? Have you ever been to / seen / done...?
You ought to... Lets...
Try something new revisit / go back to
Dont bother going / seeing / doing...
Its a waste of time / money to go to / see / do...
Its worth it / the time / the money to go to / see / do...
Activity 1 Introduction
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Activity 2 Useful language: practice
Comprehension questions
1. Where is Braden going?
2. Who does he ask for a recommendation?
3. Has Michelle visited New York before?
4. What does Michelle recommend?
5. Does Braden like Michelles suggestions?
2011 Berlitz Corporation
Chapter 1
5
Activity 4 Food and drink
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Practice
Use your own working context. Imagine a customer is asking you questions about
food and drink. This could be a recommendation for a local restaurant, a question
about food and drink on a plane / train / at an airport / train station / in a hotel,
etc.
Ask the customer about his / her food likes / dislikes. Then recommend a place
to eat. You can take some notes in the space below.
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You see the customer the next day. Ask him / her how (s)he liked the restaurant.
Would (s)he recommend it to his / her friends?
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Activity 5 Now its your turn!
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Chapter 1 7
Activity 6 Guided tour advertisement
You see an advertisement for a guided tour of the city. It sounds interesting, but
you want to know more information. Write an email to the company organizing
the tour. Ask about tour prices, service, if the tour stops at local restaurants,
what attractions are included, etc.
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Extension:
Now, write the tour operators reply.
Chapter 1 9
Activity 7 Reading and comprehension
Comprehension questions
1. Where is the customer visiting for the irst time?
2. What does the customer want to do during his / her stay?
3. What does the concierge recommend?
4. Should the customer bring a camera on the tour?
5. Where does the concierge suggest for having lunch?
6. Does the customer like the concierges recommendations?
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Activity 8 Role play
Use your own ideas and language expressions from your working context. Create
your own role play about asking and giving recommendations of places to see
and visit.
Role Card A
Role Card B
Extension:
In your working context, think of a situation when a customer didnt like the
recommendation you gave him / her about a place to see. What did you do?
How did the customer react? Share your results with the class.
Chapter 1 11
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CHAPTER
4 UNIT A Do you have investments?
2 Task 1 - Talking about banking services 4 Task 2 - Talking about personal finances
Role Card 1 Talk about the services your bank offers. Role Card 2 Are you like Jay? Explain why or why not.
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CHAPTER
4 UNIT B Do you have investments?
Financial Advice
Popularity Risk level Im 21 years old and expect to graduate from university
next year. Whats the best way to invest that money?
Return on investment
2 Task 1 - Talking about investments 4 Task 2 - Asking for and giving financial advice
Role Card 1 Talk about the investments you have and would like to have. Role Card 2 Ask your teacher for financial advice.
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CHAPTER
5 UNIT A How was your vacation?
recommendation.
Making polite requests /
4. The new destination sounds more interesting. You will need a
Talking to a travel agent
double room for 7 days.
5. You also need round-trip air tickets for two, of course.
6. Youd like to know the price of the tickets.
7. You are interested in renting a car there.
B
1. Youd like to use your co-workers pen.
2 Task 1 - Talking about travel destinations 4 Task 2 - Making polite requests / Talking to a travel agent
Role Card 1 Talk about a place youd like to visit. Role Card 2 Talk to a travel agent about your trip to ________.
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CHAPTER
5 UNIT B How was your vacation?
Planning an itinerary Cartagena, Colombia Days 1-2 Angel Falls, Venezuela Days 3-5
Things to do before my trip
Visit Statue of Christ the Reedemer Help me pack Ashley and Zaheed
Role Card 1 Plan an itinerary for someone visiting your country. Role Card 2 Talk about your last trip preparations.
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Chapter 2
Requests
Overview
Topics
Requests
Objectives
Requesting items at a hotel / on an aircraft / at a travel ofice, etc.
Accepting or declining requests
Useful language
see a brochure for change seats / rooms
pillow blanket
shampoo towels
room service Im not sure. Let me ask the manager.
No, Im sorry. We cant do that. Were overbooked / understaffed / at maximum
capacity, etc.
Im sorry. That is against our policy.
We ran out of
Activity 1 Introduction
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Activity 2 Useful language: practice
In your daily working context, how does a customer react if you cant
satisfy his / her request?
Comprehension questions
1. In what room is the customer staying?
2. What does the customer request?
3. Where is the customer going in 30 minutes?
2011 Berlitz Corporation
Chapter 2
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Activity 4 Now its your turn!
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Activity 5 When you can or cant do something
Think of your own working context. What kinds of requests can you
fulill relatively easily? Which ones are more dificult? Are there requests
that you cannot fulill? Give some examples.
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Useful language
Of course.
No problem.
Ill see to it right away.
Im not sure. Let me ask the manager.
No, Im sorry. We cant do that. Were overbooked / understaffed / at maximum
capacity, etc.
Im sorry. That is against our policy.
Im sorry. We ran out of
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Chapter 2 15
Activity 7 Reading practice
Employee: You rang your call button, sir? How can I help you?
Customer: Yes, I did. Could I change seats please?
Employee: Im sorry, sir. We cant do that. The ight is at maximum capacity.
Comprehension questions
1. How does the customer get the ight attendants attention?
2. What does the customer request?
3. Can the customer change seats?
Using your own ideas and language expressions from your working context,
create your own role play about requesting items.
Role Card A
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Role Card B
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CHAPTER
7 UNIT A I have errands to run.
1 Pre-task - Review
Learning objective A Where do you need to go? What do you need to do there?
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CHAPTER
7 UNIT B I have errands to run.
All my clothes are dirty Right. Ill stop by the supermarket and get some.
The garbage bag is full Hi Luis. Did you remember to pay the bills?
Soccer practice? I forgot to pick them up at school!
The floors are dirty and dull
No, I couldnt. We havent bought the brushes, remember?
The carpets are dusty
Well, did you remember to get milk?
My dog hasnt gone outside for 3 days
The bookshelves are a mess
The plants are dying 1. I must have lost my keys; I cant find them ________________.
Role Card 1 Talk about the chores you need to do at home. Role Card 2 Making excuses to __________ for not __________.
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CHAPTER
8 UNIT A I like the neighborhood.
Role Card 1 Describe your home and neighborhood and talk Role Card 2 Describe the different places where you have
about what you like and dislike about them. lived in your lifetime.
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CHAPTER
8 UNIT B I like the neighborhood.
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CHAPTER
9 UNIT A I accepted the job offer.
Talking about employment Use a job Search Help Talk to a Attend Employee Benefits
options / job searches Basic or How
search site Wanted ads recruiter job fairs
Fringe? important?
Flexible hours
Discussing salaries and
Life insurance for employee
benefits
1. The _____________ is hiring a lot of people. It is _____________ rapidly. Retirement plan
2. The manager is _____________ job applicants. She is very _____________. Company stock plan
3. The man has just been _____________. He has decided to become _____________. Two weeks paid vacation
5. The company _____________ me. It has _____________ all over the world. Bonuses
6. The _____________ are taking computer tests. They are all great _____________ . Telecommuting
2 Task 1 - Talking about employment options / job searches 4 Task 2 - Discussing salaries and benefits
Role Card 1 Talk about your last job search. What were your employment Role Card 2 Explain the benefits you have and
options? How did you find the job? What was the process? would like to have in your company.
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CHAPTER
9 UNIT B I accepted the job offer.
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Chapter 3
Traveling with Fhildren
Overview
Topics
Traveling with children
Objectives
Talking about pros and cons of traveling with children
Choosing child-friendly destinations / hotels / means of transport, etc.
Useful language
child-friendly safe animation entertainment
to include
How / where should we travel?
Is the hotel / airline / resort / tour, etc. child-friendly?
Are there attractions / sites / entertainment for children at?
What do I do if my child becomes sick / injured / bored on / at / during the?
Is it expensive to travel with children?
Activity 1 Introduction
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Activity 2 Useful language: practice
Useful language
- Make your kids feel comfortable. For example, if your child is ying for the
irst time, tell them that ying is fun and exciting.
- Pack snacks.
- Bring entertainment. Keeping kids busy is the key to a smooth and stress-free
trip.
- Separate your kids if they ight a lot. This will help you to avoid stress and
embarrassment.
2011 Berlitz Corporation
1. In your working context, which tip do you feel is the most important for
parents to remember?
2. In your working context, which tip is the least important for parents to
remember?
3. In your working context, is it dificult to travel with children?
4. Are there any tips you would add to the list?
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Activity 4 Brainstorming
Working with a partner, create a mind map. Refer back to Activity 1, but this time
with more focus on your particular working context, and list the challenges of
traveling with children. Offer solutions to these challenges, too.
Share and discuss your mind map with the class.
tra eling
ith
children
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Activity 5 A child-friendly environment
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Activity 7 Top 5 places to travel with kids
1. Ground Zero in New York City - A historical way to teach your kids about
what happened on 9/11.
3. Grand Canyon National Park in Arizona Known for its beauty. Seeing the
Grand Canyon will help children to learn more about nature and the
environment.
5. Disney World in Florida Fun for both adults and kids. Disney World is famous
for its parades and amusement park rides.
Which place(s) would you want to visit from the article? Why? Are
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enjoyable for younger and older children while on the plane / train /
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Activity 8 DOs and DONTs
Use your own working context. Talk to a partner and make a list of the DOs and
DONTs customers need to know about traveling with kids. Share and discuss
your list with the class.
DO DONT
Extension:
In your working context, think of a situation when traveling with kids was dificult
for a customer. What did you do? How did the customer react? Share your
results with the class.
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CHAPTER
10 UNIT A Did you see the headlines?
NEWS
Apple releases
Ways to get
Describing ways to PROS CONS latest OS for Macs
the news
get the news
TODAY
FRIDAY, JULY 27, 2012
24C
Partly sunny
Role Card 2 Talk about some recent news stories you have read
Role Card 1 Describe how you get the news. and express your opinion about each.
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CHAPTER
10 UNIT B Did you see the headlines?
1 Pre-task - Review
Ive got lots of years
Learning objectives
Facebook Citi reports: 90% left with Real Madrid
Telling others about reaches 955 chance of Greek Exclusive interview
with Cristiano Ronaldo
current events million users eurozone exit
cnet.com CNN How does it feel to win the Golden Shoe award?
I never think about it. Over the last three years, my life has
Japan beats Spain changed a lot. All over the world people know me, they
Actress Mary Tamm dies at 62 in friendly match recognize me. That aspect is good.
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CHAPTER
11 UNIT A I should have stayed home.
1 2
Talking about health /
Giving advice
6 3
Tips for
beating
stress
5 4
4 Task 2 - Talking about ailments and remedies
2 Task 1 - Talking about health / Giving advice
Role Card 2 All your co-workers are sick. Give them
Role Card 1 Give your friend advice on how to deal with stress. advice on how to get better.
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CHAPTER
11 UNIT B I should have stayed home.
Visiting the doctor are offered meal before you leave Have you taken any medicine?
Keep a copy of your passport Learn local table manners How are you feeling today?
with you at all times Always tip at least 10% I have a cough, especially at night.
Pack clothes you can wear more wherever you go I have a sore throat.
than once Get shots as needed Let me see. Open your mouth, please. Do you
Help people who ask for money Bring your own medicine have a fever?
Pay with your credit card only Tell family or a friend where you No, I dont think so.
Always wear warm clothes are going to be staying No, I havent, but Ive been drinking hot lemon tea
with honey.
Not so good, doctor.
Thats good. It looks like you have an infection.
2 Task 1 - Talking about travel and health Let me give you pills for the pain. You should rest
for a couple of days, try not to speak and keep
Role Card 1 What are the DOs and DONTs of traveling to your country? drinking hot beverages.
What about coughing or sneezing?
DOs DONTs
Whats the matter?
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Chapter 4
Insurance
Overview
Topics
Insurance
Objectives
Talking about travel insurance
Talking about the pros and cons of buying travel insurance
Useful language
travel insurance health insurance
ight insurance hotel insurance
rental car insurance pet travel insurance
cancelation insurance Should I buyinsurance?
to cost to cover
damage accident
injury transport
medical care
Activity 1 Introduction
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Activity 2 Useful language: practice
Courtney: Brian, I thought you were leaving for your trip to Ireland today?
Brian: Yeah, I wanted to, but a big project came up at work.
Courtney: Oh, dear! Did you lose your money?
Brian: No. Luckily, I bought cancelation insurance. I will get a full refund.
Comprehension questions
1. Why didnt Brian go on his trip?
2. Did Brian lose his money?
3. When you travel, do you buy insurance?
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Situation 2: A customer wants to rent a car. (S)he doesnt want to pay extra for
rental car insurance. What do you say?
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Activity 5 Pros and cons
Brainstorm the pros and cons of buying travel insurance in your working context.
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Brainstorm the pros and cons of buying travel insurance in your working context.
Useful language
Should I buyinsurance?
Yes, its a good idea.
No, its not worth it.
How much extra doesinsurance cost?
What doesinsurance cover?
Isinsurance covered worldwide?
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2011 Berlitz Corporation
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Chapter 4 27
Activity 7 Travel insurance: reading practice
Travel insurance covers your ticket cost, cancelation, medical emergencies, and
lost luggage. The insurance cost depends on the trip and the policy the traveler
chooses.
Some feel travel insurance is a waste of money. But your own personal insurance
will not cover you in foreign countries. It is essential to have travel insurance
when traveling abroad.
Comprehension questions
1. What does travel insurance cover?
2. How much does travel insurance cost?
3. Do you need travel insurance when traveling abroad?
4. What is your opinion on travel insurance? Do you see any disadvantages?
Working with a partner, make a pros and cons list of buying travel insurance in
your working context. Share and discuss your list with the class.
Pros Cons
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Pros Cons
Extension:
In your working context, think of a situation when a customer didnt buy travel
insurance and regretted it. How did the customer react? Share your results with
the class.
Chapter 4 29