USER GUIDE
8TH FEBRUARY 2017
BACKGROUND
The Implementation of the Document Processing Center (DPC), has necessitated the creation of an
easy and convenient communication tool between Customs and its different Stakeholders. The
revised Help tool is an easy and user friendly web-based application that can be accessed from
anywhere as long as the user has internet connection. Here below is the step-wise guide on how to
use the help tool.
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1. CLICK ON CREATE
ACCOUNT & FILL-IN
THE DETAILS
1
CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARY 2017
C. FILL-IN THE DETAILS
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2
CUSTOMS SYSTEMS & PROCEDURES 8TH FEBRUARY 2017
D. ACKNOWLEDEMENT SENT ON REGISTERED PERSONAL EMAIL
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4. CLICK
REPORT
NEW ISSUE
5. USE DROP-
DOWN TO
SELECT 6. ALSO GIVE
SUPPORT ISSUE DETAILS OF THE
CATEGORY 3 PROBLEM USING
CUSTOMS SYSTEMS & PROCEDURES THIS FIELD 2017
8TH FEBRUARY
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7. TOOL HAS
PROVISION
FOR
ATTACHING
DOCUMENTS
8. CLICK SUBMIT TO
REGISTER THE TICKET
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