HPDesignjetEntry levelPrintersServiceManual

Fo r HP Intern a l Use O nly Warranty W AR N I N G W AR N I N G
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herein or for incidental or - Disconnect the Printer from the performed or a dhered to, could
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Electrosta tic Disch a rg e
Refer to the beginning of

Chapter 4of this manual, for
precautions you should take to
prevent d ama ge to the Printer
circuits from electrostatic
discharge.
Sa fet y Sy m b ols
G eneral definitions of safety

symbols are given immediately
after the table of contents.
C ontent M ana gement Dep artment,

Barcelona Division,
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0 8 1 9 0 Sant Cug at del Valles
Sp ain
Usin g this M a n u a l
Purp ose
This Service M anual contains information necessary to test, calibrate and
service:
HP Designjet 1 0ps Printer (Model C 779 0 A)
HP Designjet 2 0ps Printer (Model C 779 0B)
HP Designjet 3 0 Printer (Model C 7 79 0D)
HP Designjet 3 0n Printer (Model C 7 79 0E)
HP Designjet 50ps Printer (Model C 7790 C)
HP Designjet 70 Printer (Model Q 6655 A)
HP Designjet 9 0 Printer (Model Q 6656 A)
HP Designjet 9 0r Printer (Model Q 6656B)
HP Designjet 1 0 0 Printer (Model C 7 796 A)
HP Designjet 1 0 0 + Printer (Model C 7796 C)
HP Designjet 1 1 0 Printer (Model C 7 796B)
HP designjet 1 1 0 + Printer (Model C 7 796D)
HP Designjet 1 1 0 +nr Printer (Model C 7796E)
HP designjet 1 2 0 Printer (Model C 779 1 A)
HP Designjet 1 2 0nr Printer (Model C 779 1B)
HP Designjet 1 3 0 Printer (Model C 779 1 C)
HP Designjet 1 3 0nr Printer (Model C 779 1D)
For information a bout using these printers, refer to the corresponding User
and Q uick Reference G uides.
Re a d ership
The procedures described in this Service M anual are to be performed by HP
C ertified service personnel only.
Pa rt N u m b ers
Part N umbers for Printer options, accessories and service p arts are located
in Cha pter 7.
Co nventio ns
A small arrow is used to indicate other p arts of the Service M anual where
you can find information related to the topic you are consulting.
2 HP Designjet Entry-level Printers Service M anual

Ta ble of C ontents
Ta ble of Co ntents 1
Test Prints 1-1
Syste m Error Co d es 2-1
Syste m M a inten a nce Utility 3-1
Utilities 4 -1
Ca lib r atio ns 5-1
P a rts a n d Di a g r a ms 6 -1
Re m o v a l a n d Inst a ll atio n 7-1
M a inten a nce 8-1
HP Designjet Entry-level Printers Service M anual 3

Ta ble of C ontents
4 HP Designjet Entry-level Printers Service M anual

Test Prints 1
1
Usa ge Report Pa ge 1-2
Information Pa ge 1-3
N VM Contents Pa ge 1-5
HP Designjet Entry-level Printers Service M anual 1-1

Test Prints
Us a g e Re p ort Pa g e
The Usa ge Report Pa ge contains the following information:
Printer Model N ame.
Printer Model N umber.
Printer Serial N umber.
D ate of last print job received.
Total ink consumed.
D ate of first print job received.
N umber of p a ges printer (media size / media type / print quality setting).
To print the Usa ge Report Pa ge, hold the power button down and press the
resume button o nce.
Press Resu m e
b utto n o nce
H old Po w er Butto n
Sa m ple of th e
Usa g e Re p ort Pa g e
1-2 HP Designjet Entry-level Printers Service M anual

Test Prints
Infor m a tio n Pa g e
The Information Pa ge contains the following information:
Printer Identific ation.
Printer Status.
Printer Usa ge.
Ink Consuma ble Identific ation.
Ink Consuma bles Status.
Ink Consuma bles Usa ge.
N etwork C ard Information.
To print the Information Pa ge, hold the power button down and press the
resume button 4 tim es.
Press Resu m e
b utto n 4 tim es
Sa m ple of th e
(p a g e 1 of 3)

Test Prints
Sa m ple of th e
(p a g e 2 of 3)
Sa m p le of th e
Info r m a tio n Pa g e
(p a g e 3 of 3)

Test Prints
N V M Co ntents Pa g e
The N VM Contents Pa ge contains the following information:
EER O M values dump containing all the values stored in the EER O M
(C alibration, etc.)
Printhe a ds Acumen dump
C artridges Acumen dump.
To print the N VM Contents Pa ge, hold the power button down and press the
cancel button o nce and the resume button t w ice.
Press Resu m e
b utto n o nce
Press Resu m e
b utto n t w ice
Sa m ple of th e
(p a g e 1 of 3)

Test Prints
Sa m ple of th e
(p a g e 2 of 3)
Sa m ple of th e
(p a g e 3 of 3)

Syste m Error Co d es 2
1
2
System Error Codes 2-4
W arnings 2-1 1
Startup track mode 2-1 9
Emergency Firmware Upgra de 2-26
System Error Codes - Explanation 2-27

System Error C odes
Intro d uctio n
The following p a ges contain a list of system error codes and their respective
descriptions and recommended corrective actions. O nly try one
recommended action at a time and check if the error code has disa ppe ared.
Since the front p anel can only display gra phics, the error code needs to be
determined by counting the b ars on the front p anel (as shown below).
Recovery
Failing Subsystem
Action
1 unit
2 units
flashing
7 9 0 4
First 2 digits of Seco n d 2 digits
the error code of the error code
Refer to Pa g e 2-27 fo r a n e x pl a n a tio n o n th e co nstructio n of

th e Error Co d es a n d W a rnin gs.

System Error C odes
Errors a n d W a rnin gs
Error Co d es will normally be displayed directly on the front p anel (but can
also be seen on the Information Pa ge) and will require some kind of
intervention to resolve the problem. W a rnin gs will n ot be displayed on the
front p anel, but will inste a d only a ppe ar on the Information Pa ge, therefore
allowing the user to continue operating the printer without the need of an
intervention.
Syste m Errors
W a rnin gs
Yo u ca n a lso o bt a in re p ort of th e Syste m Error a n d W a rnin gs

thro u g h th e Desig nJet Syste m M a inte n a nce To ol.

System Error C odes
Syste m Error Co d es
Syste m Error: 0 1:1 0
Pro ble m Electronics Module failure.
Descriptio n:
Co rrective Actio n: Replace the Electronics Module Pa ge 7-1 8.

Pro ble m Electronics Module failed during the firmware upgra de O R the Electronics
Descriptio n: Module failed during initialization.
Co rrective Actio n: Try the following:
If the Electronics Module failed during initialization, you must perform the
Electronics Test to determine the cause of the failure.
If the Electronics Module failed during the firmware upgra de, first perform
an emergency firmware upgra de (Pa ge 2-26).
If an emergency firmware upgra de is N OT possible or it didnt work,
replace the Electronics Module Pa ge 7-1 8.
Syste m Error: 02:1 0

Pro ble m C arria ge failure.
Descriptio n:
Co rrective Actio n: Replace the C arria ge Assembly Pa ge 7-35.

Pro ble m G eneric Firmware Error ( N etwork C ard).
Descriptio n:
Co rrective Actio n: Unplug the power ca ble from the printer and wait a few seconds. Plug in the
power ca ble a g ain and check if the Error Code has disa ppe ared. If the error
code continues, refer to the Jetdirect C ard Service M anual and Service
N otes.

Pro ble m Front Panel cannot be detected.
Descriptio n:
Co rrective Actio n: Reconnect the Front Panel.

System Error C odes

Pro ble m Trailing C a ble Failure.
Descriptio n:
Replace the C arria ge Assembly Pa ge 7-35.
If the Error Code continues, replace the Electronics Module Pa ge 7-1 8.
O nly re pl ace o n e co m p o n ent a t a tim e a n d ch ec k if th e error

h as g o n e b efo re re pl acin g a n oth er co m p o n e nt. Usin g this
p roce d ure y o u w ill b e a ble to d eter min e e x actly w hich
co m p o n e nt f a ile d.

Pro ble m Trailing C a ble is b a dly connected.
Descriptio n:
Reconnect the Trailing C a ble correctly to the Electronics Module.
If the Error Code continues, replace the C arria ge Assembly Pa ge 7-35.

Pro ble m Service Station failure.
Descriptio n:
Co rrective Actio n: Replace the Service Station Assembly Pa ge 7-24.

Pro ble m Ink Supply Station failure.
Descriptio n:
Co rrective Actio n: Replace the Ink Supply Station Pa ge 7-1 4.
Syste m Error: 35: 0 1

Pro ble m N o Cle anout Assembly detected while loa ding media.
Descriptio n:
Remove the Cle anout Assembly and install it a g ain correctly.
Replace the Cle anout Interconnect PC A .
If the Error Code continues, replace the Cle anout Assembly.


System Error C odes

Pro ble m Automatic roll motor shutdown.
Descriptio n:
If this error code was caused by a p a per jam, unplug the power ca ble
from the printer and cle ar the blocka ge. Plug in the power ca ble a g ain
and check if the Error Code has disa ppe ared.
If there is no p a per jam or if recovering the p a per jam does not resolve
the problem, then replace the Automatic Roll System (the error could be
caused by anything that stalls the motor).

Pro ble m Automatic roll home position error.
Descriptio n:
Co rrective Actio n: Replace the Automatic Roll System (the error could be caused by anything
that c auses the home position not to be detected or not to be the correct one
- electrical sensors, internal mechanic al problems, etc.).

Pro ble m C arria ge Motor failure (short-circuit).
Descriptio n:
Co rrective Actio n: Replace the C arria ge Motor Assembly Pa ge 7-29.

System Error C odes

Pro ble m Error during the calibration of the motor encoder system or a problem
Descriptio n: finding the zero position on the Encoder Disc.
Replace the Pa per-Axis Motor Drive Assembly Pa ge 7-75.
Replace the Encoder Disc.
M a ke sure y o u reca lib r a te th e Pa p er- A x is a fter re pl acin g th e

Pa p er- A x is M otor Drive Asse m bly or th e Enco d er Disc.


Pro ble m Error during the calibration of the Line-feed Motor / Encoder system.
Descriptio n:
Co rrective Actio n: Unplug the power ca ble from the printer and wait a few seconds. Plug in the
power ca ble a g ain and check if the Error Code has disa ppe ared.
Syste m Error: 6 1: 05
Pro ble m Firmware Upgra de or Color C alibration was rejected because the file was
Descriptio n: sent in the wrong format.
Co rrective Actio n: Upgra de the RIP software or the Designjet System M aintenance Tool.
Syste m Error: 62: 0 4, 63: 0 4, 6 4:0 4 and 65: 0 4

Pro ble m I / O module error (62 = p arallel; 63 = N etwork; 6 4 = USB).
Descriptio n:
Unplug the power ca ble from the printer and wait a few seconds. Plug in
the power ca ble a g ain and check if the Error Code has disa ppe ared.
If the Error Code re a ppe ars, upgra de the firmware.
Pro ble m G eneric Firmware Error ( O ut of memory).
Descriptio n:
If the Error Code re a ppe ars, check for a new Firmware rele ase.

System Error C odes

Pro ble m Memory M ana gement Error ( O ut of memory during firmware upgra de).
Descriptio n:
If the Error Code re a ppe ars, perform an emergency firmware upgra de
Pa ge 26 .

Pro ble m G eneric Firmware Error (e x p ecte d).
Descriptio n:
If possible, request the user to provide the following information which
can be found on the infor m a tio n p a g e:
Firmware Rele ase.
Filename.
Line.

Pro ble m Firmware Upgra de Error (Memory size check failed during firmware upgra de).
Descriptio n:
Perform the automatic troubleshooting procedure (requires a special
firmware upgra de file that must be provided by the manufacturing division).

Pro ble m G eneric Firmware Error (u ne x p ecte d).
Descriptio n:
Firmware Rele ase.
Filename.
Line.

System Error C odes
Syste m Error: 8 1: 0 1
Pro ble m Pa per-A xis shutdown - usually a p a per-jam caused by a blocka ge of the
Descriptio n: Pa per-a xis System.
If this error code was caused by a p a per-jam, unplug the power ca ble
and check if the Error Code has disa ppe ared
If this error code a ppe ared but was N OT caused by a p a per jam,
replace the Pa per-A xis Motor Drive Assembly Pa ge 7-75.

Pro ble m Media Advance error.
Descriptio n:
Co rrective Actio n: This error usually a ppe ars during the p a per-a dvance calibration - Retry the
p a per-a dvance calibration.

Pro ble m Sheet feeding failure.
Descriptio n:
Replace the O ut- O f-p a per Sensor.
Replace the Electronics Module Pa ge 7-1 8.

Pro ble m Pa per-Axis Encoder error.
Descriptio n:
M ake sure that the Encoder Sensor ca ble is connected correctly.
Replace the Pa per-Axis Motor Drive Assembly Pa ge 7-75.
Replace the Electronics Module Pa ge 7-1 8.

Pro ble m Scan-axis shutdown - usually a p a per-jam caused by a blocka ge of the Sc an-
Descriptio n: axis System.
Check that there are no obstacles in the Scan-Axis which stops the
C arria ge from moving freely.
Too much friction in the Slider Rod, try lubricating the Slider Rod.
The C arria ge is bumping into the Service Station. If the C arria ge is stuck
at the right hand side of the Printer and cannot be moved out to the
center of the Print Platen it is because the Service Station cannot unca p

System Error C odes
the printhe a ds. In this case replace the Service Station Assembly Pa ge
7-24.
Check that the belt is correctly installed and not d ama ged.
Check that the Turnaround Pulley is correctly installed.
Replace the C arria ge Motor Assembly Pa ge 7-29.

Pro ble m Scan-axis shutdown during initialization. Typically, this error occurs when the
Descriptio n: printer detects an incorrect length.
Check that the Pa per-A xis Drive Motor Assembly is correctly installed and
that the bushing is correctly locked into position.
Check that the C arria ge moves freely and D O ES N OT bump into the
Service Station.
If the Printhe a ds are not installed, maybe the carria ge cover is not closed
completely.
2-1 0 HP Designjet Entry-level Printers Service M anual

System Error C odes
W a rnin gs
Pro ble m The Electronics Module is incorrectly positioned.
Descriptio n:
Co rrective Actio n: Rese at the Electronics Module by Removing it from the Printer (Pa ge 7-1 8)
and installing it a g ain in the correct position.

Pro ble m Electronics Module Error.
Descriptio n:
Co rrective Actio n: The Electronics Module EEPR O M is fla gged as empty and must be upgra ded
with the contents of the C arria ge EEPR O M, but the C arria ge is also fla gged
as empty. The b ackup is not performed. This is the result of an error during
the manufacturing or the rep air process. Therefore the Electronics Module
must be reconfigured.

Pro ble m C arria ge failure.
Descriptio n:

Pro ble m Black Color C alibration Failure - Black Color C alibration cancelled.
Descriptio n:
Cle an the electrical contacts on the bl ac k printhe a d.
If the error code continues, replace the bl ac k printhe a d.
Pro ble m Cyan Color C alibration Failure - Cyan Color C alibration cancelled.
Descriptio n:
Cle an the electrical contacts on the cy a n printhe a d.
If the error code continues, replace the cy a n printhe a d.
HP Designjet Entry-level Printers Service M anual 2-1 1

System Error C odes

Pro ble m M a genta Color C alibration Failure - M a genta Color C alibration cancelled.
Descriptio n:
Cle an the electrical contacts on the m a g ent a printhe a d.
If the error code continues, replace the m a g ent a printhe a d.

Pro ble m Yellow Color C alibration Failure - Yellow Color C alibration cancelled.
Descriptio n:
Cle an the electrical contacts on the y ello w printhe a d.
If the error code continues, replace the y ello w printhe a d.
Syste m Error: 274:0 0 ( N ot a pplica ble to HP DesignJet 70, 1 0 0, 1 0 0 +, 1 1 0 +)

Pro ble m Light Cyan Color C alibration Failure - Light C ayan Color C alibration
Descriptio n: cancelled.
Cle an the electrical contacts on the lig ht cy a n printhe a d.
If the error code continues, replace the lig ht cy a n printhe a d.
Syste m Error: 275: 0 0 ( N ot a pplica ble to HP DesignJet 70, 1 0 0, 1 0 0 +, 1 1 0 +)

Pro ble m Light M a genta Color C alibration Failure - Light M a genta Color C alibration
Descriptio n: cancelled.
Cle an the electrical contacts on the lig ht m a g e nt a printhe a d.
If the error code continues, replace the lig ht m a g e nt a printhe a d.

Pro ble m N o Cle anout Assembly (or Duplexer, if installed) detected while loa ding
Descriptio n: media.
Remove the Cle anout Assembly (Pa ge 7-3 1) (or Duplexer, if installed)
and install it a g ain correctly.
Replace the Duplexer Interconnect PC A .
If the Error Code continues, replace the Cle anout Assembly Pa ge 7-3 1.

System Error C odes

Pro ble m Problem detected in the color sensor system.
Descriptio n:
Pro ble m Langua ge interpreting error. This is usually and error produced while
Descriptio n: p arsing a file. There is prob a bly an incomp atibility between the driver and
the firmware.
Co rrective Actio n: Upgra de the RIP software or the Designjet System M aintenance Tool.

Pro ble m Communication Failure.
Descriptio n:
Unplug the power ca ble from the printer and check the ca ble connections
(Parallel, USB and N etwork ca bles). Plug in the power ca ble a g ain and
check if the Error Code has disa ppe ared.
Syste m Error: 66:02:1 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m Horizontal clipping. M ay happen when the roll ends in the middle of printing
Descriptio n: an ima ge. Could also happen when multi-pick occurs and two sheets are
loa ded together and they do not completely overlap.
Co rrective Actio n: M ake sure the ima ge size is within the selected W IDTH of the sheet.
Syste m Error: 66:02:2 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m Vertical clipping. M ay happen when the roll ends in the middle of printing an
Descriptio n: ima ge. Could also happen when multi-pick occurs and two sheets are loa ded
together and they do not completely overlap.
Co rrective Actio n: M ake sure the ima ge size is within the selected LE N GTH of the sheet.

Pro ble m O ut-of-memory while trying to process the firmware upgra de file. Prob a bly this
Descriptio n: is a firmware bug, because the firmware should free up enough memory to
perform the firmware upgra de process correctly.
Co rrective Actio n: Perform an emergency firmware upgra de (Pa ge 2-26).

System Error C odes

Pro ble m Firmware bug in the firmware upgra de process
Descriptio n:
Downloa d the special file in order to upd ate the bootlog.
Firmware Rele ase.
Printer Serial N umber.
Pro ble m Pa per-A xis shutdown - usually a p a per-jam caused by a blocka ge of the
Descriptio n: Pa per-a xis System.
If this error code was caused by a p a per-jam, unplug the power ca ble
and check if the Error Code has disa ppe ared
If this error code a ppe ared but was N OT caused by a p a per jam,
replace the Pa per-A xis Motor Drive Assembly Pa ge 7-75.
Syste m Error: 83: 0 1:1 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 70, 1 0 0 +, 1 1 0 +, 9 0,
9 0r, 1 2 0, 1 2 0nr, 1 3 0, 1 3 0nr)
Pro ble m The p aper is rejected from the Byp ass due to skew.
Descriptio n:
Co rrective Actio n: W hen manually lo a ding p a per from the front of the p a per, make sure that it
is loa ded straight.
Syste m Error: 83: 0 1:3 ( O nly a pplica ble to HP DesignJet 70 / 1 0 0plus / 1 1 0plus)
Pro ble m The p aper is rejected from the roll due to skew.
Descriptio n:
Co rrective Actio n: W hen loa ding p a per from the roll, make sure that it is loa ded straight.
Syste m Error: 94: 02:1 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m User selected Coated Paper and Best mode, but the Color C alibration profile
Descriptio n: was obsolete or missing for Coated Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Coated
Pa per and the selected print quality setting.

System Error C odes
Syste m Error: 94: 02:2 ( O nly a pplic a ble to HP DesignJet 1 2 0 / 1 2 0nr)

Pro ble m User selected G lossy Paper and Best mode, but the Color C alibration profile
Descriptio n: was obsolete or missing for G lossy Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for G lossy
Syste m Error: 94: 02:3 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m User selected Photo Paper and Best mode, but the Color C alibration profile
Descriptio n: was obsolete or missing for Photo Paper and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Photo
1 3 0, 1 3 0nr)
Pro ble m User selected He avy-W eight Co ated Pa per and Best mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for He avy-W eight Co ated Pa per
and the selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for He avy-
W eight Coated Pa per and the selected print quality setting.
1 3 0, 1 3 0nr)
Pro ble m User selected Proofing Semi- G loss Pa per and Best mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for Proofing Semi- G loss Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Proofing
Semi- G loss Pa per and the selected print quality setting.
Syste m Error: 94: 02:6 ( O nly a pplic a ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m User selected Photo M atte Pa per and Best mode, but the Color C alibration
Descriptio n: profile was obsolete or missing for Photo M atte Pa per and the selected print
quality setting.
M atte Pa per and the selected print quality setting.
1 3 0, 1 3 0nr)
Pro ble m User selected Photo Satin Pa per and Best mode, but the Color C alibration
Descriptio n: profile was obsolete or missing for Photo Satin Pa per and the selected print

System Error C odes
quality setting.
Satin Pa per and the selected print quality setting.
1 3 0, 1 3 0nr)
Pro ble m User selected Co ated Pa per and M ax dpi, but the Color C alibration profile
Descriptio n: was obsolete or missing for Co ated Pa per and the selected print quality
setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Coated
Syste m Error: 94: 02:9 ( O nly a pplic a ble to HP DesignJet 1 2 0 / 1 2 0nr)

Pro ble m User selected G lossy Pa per and High Resolution mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for G lossy Pa per and the
selected print quality setting.
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for G lossy
Syste m Error: 94 1:02:1 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 2 0, 1 2 0nr,
1 3 0, 1 3 0nr)
Pro ble m User selected Photo Pa per and M a x dpi, but the Color C alibration profile
Descriptio n: was obsolete or missing for Photo Pa per and the selected print quality
setting.
1 3 0, 1 3 0nr)
Pro ble m User selected He avy-W eight Co ated Pa per and M ax dpi, but the Color
Descriptio n: C alibration profile was obsolete or missing for He avy-W eight Co ated Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for He avy-
W eight Coated Pa per and the selected print quality setting.
1 3 0, 1 3 0nr)
Pro ble m User selected Proofing Semi- G loss Pa per and M ax dpi mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for Proofing Semi- G loss Pa per
Co rrective Actio n: Using the System M aintenance Tool, perform Color C alibration for Proofing

System Error C odes
Semi- G loss Pa per and the selected print quality setting.
Syste m Error: 94 1:02:4 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m User selected Photo M atte Pa per and M ax dpi mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for Photo M atte Pa per and the
M atte Pa per and the selected print quality setting.
Syste m Error: 94 1:02:5 ( O nly a pplica ble to HP DesignJet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr)
Pro ble m User selected Photo Satin Pa per and M a x dpi mode, but the Color
Descriptio n: C alibration profile was obsolete or missing for Photo Satin Pa per and the
Satin Pa per and the selected print quality setting.

Pro ble m Firmware Error (during color calibration).
Descriptio n:

Pro ble m Color C alibration W arning - Color C alibration not cancelled but Color
Descriptio n: C alibration values are likely to be incorrect.
Co rrective Actio n: Try the Color C alibration a g ain, but this time using a different type of media
(prefera bly HP media).

Pro ble m Color C alibration Failure - Color C alibration cancelled.
Descriptio n:
the power ca ble a g ain and try the Color C alibration a g ain.
If this error code a ppe ars a g ain, check the Color C alibration print:
If the Color C alibration was printed correctly without any print defects,
then check that the media is moving freely (b ackwards and forwards)
while the printer is scanning it.
If the Color C alibration was printed incorrectly, with some print defects,

System Error C odes
replace the faulty Printhe a d of the color where the defects were
notice a ble.

Pro ble m Printhe a d Alignment Failure - Printhe a d Alignment cancelled.
Descriptio n:
Cle an the printhe a d indicated by the printer.
If the error code continues, replace the faulty printhe a d.
Syste m Error: 95: 02

Pro ble m Printhe a d Alignment Failure - Printhe a d Alignment cancelled.
Descriptio n:
the power ca ble a g ain and try the Printhe a d Alignment a g ain.
If this error code a ppe ars a g ain, check the Printhe a d Alignment print:
If the Printhe a d Alignment was printed correctly without any print
defects, then check that the media is moving freely (b ackwards and
forwards) while the printer is sc anning it.
If the Printhe a d Alignment was printed incorrectly, with some print
defects, replace the faulty Printhe a d of the color where the defects were
notice a ble.

Pro ble m Firmware Error (during Printhe a d Alignment).
Descriptio n:
Co rrective Actio n: Upgra de the printer to the latest firmware rele ase.

System Error C odes
Sta rtu p tr ac k m o d e
Intro d uctio n
The startup track mode is designed to ena ble you to identify a failing
subsystems while the printer is initializing. Startup track mode provides a
specific indication of which p articular subsystem is failing. This mode is not
intended for use by end-users.
Initi a lizin g th e p rinter in St a rtu p tr ac k m o d e
To initialize the printer in Startup track mode:

1 Hold the Continue button while connecting the printer to the power supply.
2 During the initialization of the printer, the front p anel will display a range of
code numbers in the form of squares, these code numbers a dded together
represent the various subsystems a bout to be initialized.
3 O nce the printer comes to initializing the failing subsystem, the front p anel
will hang, and all that will be displayed is the failing subsystem.
Interp retin g th e n u m b ere d co d e syste m
W hile the printer is initializing, the front p anel will display a sequence of
squares in the last two columns. Each position in the last two columns
represents a number, all the numbers represented are shown below. To find
the failing subsystem, a dd the numbers together that have a square and refer
to the list of numbers with their associated subsystems on p a ge 2 0.
In the example below the printer is initializing and the front p anel has
stopped and is displaying squares in positions 1 6, 32, 6 4 and 4. Add these
four values together and you get 1 1 6, refer to the list on p a ge 2 0, and we
can see the failing subsystem is the Trailing C a ble.
If the display re aches 1 9 1, you will need to turn O n the printer from the
power button. If all the subsystems p ass the initialization, the printer will
initialize normally and go to the re a dy status.

System Error C odes
Su bsyste m Co d e Descriptio n
This is the list of the subsystems and their associated Startup Track N umbers.
M any of the descriptions of the Subsystems will not be immediately obvious,
when this is the c ase contact the lfp help desk and they c an assist you
St a rtu p tr ac k n u m b er: Associ a te d Su bsyste m

Startup Track 0 0 4: C alling EiffelM ain
Startup Track 0 05: Initializing Classes
Startup Track 0 0 6: Initializing SM
Startup Track 0 07: Initializing M emory
Startup Track 0 0 8: Initializing M emoryVolatile
Startup Track 0 0 9: Initializing M emoryEndian
Startup Track 0 1 0: Initializing MemoryVolatileEndian
Startup Track 0 1 1: Initializing Imp ala
Startup Track 0 1 2: Initializing ColdFire
Startup Track 0 1 3: Initializing Imp alaInterruptController
Startup Track 0 1 4: Initializing MechProcTaskHiIntA
Startup Track 0 1 5: Initializing IsardInterruptA
Startup Track 0 1 6: Initializing W atchdog
Startup Track 0 1 7: Initializing Chronometer
Startup Track 0 1 8: Initializing EddTimer
Startup Track 0 1 9: Initializing IsardInterruptB
Startup Track 02 0: Initializing PciSlot2Interrupt
Startup Track 02 1: Initializing PciSlot3Interrupt
Startup Track 022: Initializing PciSlot4Interrupt
Startup Track 023: Initializing PciSlot5Interrupt
Startup Track 024: Initializing M a gentaFireLow
Startup Track 025: Initializing Bongo G pio
Startup Track 026: Initializing SecondTraySensor
Startup Track 027: Initializing Cle anoutSensor
Startup Track 028: Initializing Re arPathPa perSensor
Startup Track 029: Initializing Black C artridgeSensor
Startup Track 03 0: Initializing CyanC artridgeSensor
Startup Track 03 1: Initializing M a genta C artridgeSensor
Startup Track 032: Initializing Yellow C artridgeSensor
Startup Track 033: Initializing
LightM a genta C artridgeSensor
Startup Track 034: Initializing LightCyanC artridgeSensor
Startup Track 035: Initializing SynergyReset
Startup Track 036: Initializing FrontPanelReset
Startup Track 037: Initializing PowerFan
Startup Track 038: Initializing FrontPanelInterrupt
Startup Track 039: Initializing Cover W indowSensor
Startup Track 0 4 0: Initializing nUSB_E N ABLE
Startup Track 0 4 1: Initializing USB_C O N N ECT

System Error C odes

Startup Track 0 42: Initializing Trailing C a ble3Sensor
Startup Track 0 43: Initializing Trailing C a ble1 2Sensor
Startup Track 0 4 4: Initializing Printhe a dSensor
Startup Track 0 45: Initializing BongoBrake
Startup Track 0 46: Initializing Dma
Startup Track 0 47: Initializing BongoEncoder
Startup Track 0 48: Initializing ServiceStationEncoder
Startup Track 0 49: Initializing SSPwm
Startup Track 0 50: Initializing Pa perPwm
Startup Track 0 5 1: Initializing RampPwm
Startup Track 0 52: Initializing C arria gePwmForward
Startup Track 0 53: Initializing C arria gePwmReverse
Startup Track 0 54: Initializing BomboPwm
Startup Track 0 55: Initializing EddPwm
Startup Track 0 56: Initializing Imp ala C arria gePosition
Startup Track 0 57: Initializing I2c0
Startup Track 0 6 0: Initializing I2c3
Startup Track 0 6 1: Initializing D arwin
Startup Track 0 62: Initializing Pci Ctrl
Startup Track 0 63: Initializing PciDma
Startup Track 0 6 4: Initializing MBandToPixel
Startup Track 0 65: Initializing PixelD ata
Startup Track 0 66: Initializing Black CSD ata
Startup Track 0 67: Initializing CyanCSD ata
Startup Track 0 68: Initializing M a genta CSD ata
Startup Track 0 69: Initializing Yellow CSD ata
Startup Track 070: Initializing LightCyanCSD ata
Startup Track 07 1: Initializing LightM a genta CSD ata
Startup Track 072: Initializing BlackPrintHe a d
Startup Track 073: Initializing CyanPrintHe a d
Startup Track 074: Initializing M a gentaPrintHe a d
Startup Track 075: Initializing YellowPrintHe a d
Startup Track 076: Initializing LightCyanPrintHe a d
Startup Track 077: Initializing LightM a gentaPrintHe a d
Startup Track 078: Initializing BlockBlack
Startup Track 079: Initializing Block Color
Startup Track 0 8 0: Initializing ContoneToRaster
Startup Track 0 8 1: Initializing Enhancer
Startup Track 0 82: Initializing RasterToMb and
Startup Track 0 83: Initializing M echProc A
Startup Track 0 8 4: Initializing MemoryUncached
Startup Track 0 85: Initializing Isard

System Error C odes

Startup Track 0 86: Initializing IsardInterruptController
Startup Track 0 87: Initializing Pa perInterrupt
Startup Track 0 88: Initializing IsardPMTimer
Startup Track 0 89: Initializing IsardKFort
Startup Track 0 9 0: Initializing Isard C arria gePosition
Startup Track 0 9 1: Initializing IsardPa perPosition
Startup Track 0 92: Initializing M ediaPosition
Startup Track 0 93: Initializing Pa perEncoderPosition
Startup Track 0 94: Initializing IsardMotorShortcut
Startup Track 0 95: Initializing Erid ani
Startup Track 0 96: Initializing Edd O n
Startup Track 0 97: Initializing ServiceStationLed
Startup Track 0 98: Initializing FetRegulator
Startup Track 0 99: Initializing Edd O ut
Startup Track 1 0 0: Initializing DuplexerConversor
Startup Track 1 0 1: Initializing Erid ani ConversorAuto
Startup Track 1 02: Initializing Erid ani ConversorAB
Startup Track 1 03: Initializing Erid ani ConversorAnA
Startup Track 1 0 4: Initializing Erid ani ConversorBnB
Startup Track 1 05: Initializing Pa perDriver
Startup Track 1 0 6: Initializing ServiceStationDriver
Startup Track 1 07: Initializing RampDriver
Startup Track 1 0 8: Initializing DuplexerSensor
Startup Track 1 0 9: Initializing Pa perMotorHw
Startup Track 1 1 0: Initializing C arria geMotorHw
Startup Track 1 1 1: Initializing ServiceStationMotorHw
Startup Track 1 1 2: Initializing BongoEncoder W indow Hw
Startup Track 1 1 3: Initializing BongoMotorHw
Startup Track 1 1 4: Initializing RampMotorHw
Startup Track 1 1 5: Initializing FrontPanelHw
Startup Track 1 1 6: Initializing Trailing C a ble
Startup Track 1 1 7: Initializing C arria geBoardH w
Startup Track 1 1 8: Initializing SynergyA
Startup Track 1 1 9: Initializing VPPA
Startup Track 1 2 0: Initializing VPPB
Startup Track 1 2 1: Initializing SynergyInternalRegulatorA
Startup Track 1 22: Initializing Led1Volta ge
Startup Track 1 23: Initializing Ende avourA
Startup Track 1 24: Initializing Ende avourAcumenA
Startup Track 1 25: Initializing CLC_Channel0
Startup Track 1 28: Initializing Ende avourVRefConversor
Startup Track 1 29: Initializing
CLC_ChannelDA C C onversor

System Error C odes

Startup Track 1 3 0: Initializing IS_Channel3 Conversor_A
Startup Track 1 3 1: Initializing CLC_Channel0 Conversor
Startup Track 1 32: Initializing CLC_Channel1 Conversor
Startup Track 1 35: Initializing Black5V
Startup Track 1 36: Initializing Yellow 5V
Startup Track 1 37: Initializing M a genta 5V
Startup Track 1 38: Initializing Cyan5V
Startup Track 1 39: Initializing Black1 2V
Startup Track 1 4 0: Initializing Yellow 1 2V
Startup Track 1 4 1: Initializing M a genta 1 2V
Startup Track 1 42: Initializing Cyan1 2V
Startup Track 1 43: Initializing VPen_Current_Sense_A
Startup Track 1 4 4: Initializing VPen_ O V_Latch_A
Startup Track 1 45: Initializing VPen_ O V_Cle ar_Latch_A
Startup Track 1 46: Initializing VPen_UV_Latch_A
Startup Track 1 47: Initializing VPen_UV_Cle ar_Latch_A
Startup Track 1 48: Initializing VPen_ O V_Present_A
Startup Track 1 49: Initializing VPen_UV_Present_A
Startup Track 1 50: Initializing Ende avourB
Startup Track 1 5 1: Initializing Ende avourAcumenB
Startup Track 1 52: Initializing IS_Channel3 Conversor_B
Startup Track 1 54: Initializing LightM a genta 5V
Startup Track 1 55: Initializing LightCyan5V
Startup Track 1 56: Initializing LightM a genta 1 2V
Startup Track 1 57: Initializing LightCyan1 2V
Startup Track 1 58: Initializing VPen_Current_Sense_B
Startup Track 1 59: Initializing VPen_ O V_Latch_B
Startup Track 1 6 0: Initializing VPen_ O V_Cle ar_Latch_B
Startup Track 1 6 1: Initializing VPen_UV_Latch_B
Startup Track 1 62: Initializing VPen_UV_Cle ar_Latch_B
Startup Track 1 63: Initializing VPen_ O V_Present_B
Startup Track 1 6 4: Initializing VPen_UV_Present_B
Startup Track 1 65: Initializing Eerom
Startup Track 1 66: Initializing EeromC arria ge
Startup Track 1 67: Initializing Printhe a d Control
Startup Track 1 68: Initializing BlackPrinthe a d Acumen
Startup Track 1 69: Initializing CyanPrinthe a d Acumen
Startup Track 1 70: Initializing M a gentaPrinthe a d Acumen
Startup Track 1 7 1: Initializing YellowPrinthe a d Acumen
Startup Track 1 72: Initializing LightCyanPrinthe a d Acumen
LightM a gentaPrinthe a d Acumen

System Error C odes

Startup Track 1 74: Initializing Black C artridge Acumen
Startup Track 1 75: Initializing CyanC artridge Acumen
Startup Track 1 76: Initializing M a genta C artridge Acumen
Startup Track 1 77: Initializing Yellow C artridge Acumen
Startup Track 1 78: Initializing LightCyanC artridge Acumen
LightM a genta C artridge Acumen
Startup Track 1 8 0: Initializing ColorSensor
Startup Track 1 8 1: Initializing ColorSensorLed1
Startup Track 1 82: Initializing ColorSensorLed2
Startup Track 1 83: Initializing ColorSensorLed3
Startup Track 1 8 4: Initializing ColorSensorConversorA
Startup Track 1 85: Initializing ColorSensorConversorB
Startup Track 1 86: Initializing ColorSensorConversorC
Startup Track 1 87: Initializing V5_V1 2_ISDetection
Startup Track 1 88: Initializing VPP_ISDetection
Startup Track 1 89: Initializing InterruptController
Startup Track 1 9 0: SM Initialized
Startup Track 1 9 1: Back from EiffelM ain!!!
PRESS P O W ER BUTTO N HERE!!
Startup Track 1 92: Initializing VPPA
Startup Track 1 93: Initializing VPPB
Startup Track 1 94: Initializing SynergyInternalRegulatorA
Startup Track 1 96: Initializing Ende avourAcumenA
Startup Track 2 0 0: Initializing Ende avourVRefConversor
Startup Track 2 0 1: Initializing
CLC_ChannelDA C C onversor
Startup Track 2 02: Initializing IS_Channel3 Conversor_A
Startup Track 2 0 4: Initializing CLC_Channel1 Conversor
Startup Track 2 0 6: Initializing Led2Volta ge
Startup Track 2 07: Initializing Black5V
Startup Track 2 0 8: Initializing Yellow 5V
Startup Track 2 0 9: Initializing M a genta 5V
Startup Track 2 1 0: Initializing Cyan5V
Startup Track 2 1 1: Initializing Black1 2V
Startup Track 2 1 2: Initializing Yellow 1 2V
Startup Track 2 1 3: Initializing M a genta 1 2V
Startup Track 2 1 4: Initializing Cyan1 2V
Startup Track 2 1 5: Initializing VPen_Current_Sense_A

System Error C odes

Startup Track 2 1 6: Initializing VPen_ O V_Latch_A
Startup Track 2 1 7: Initializing VPen_ O V_Cle ar_Latch_A
Startup Track 2 1 8: Initializing VPen_UV_Latch_A
Startup Track 2 1 9: Initializing VPen_UV_Cle ar_Latch_A
Startup Track 22 0: Initializing VPen_ O V_Present_A
Startup Track 22 1: Initializing VPen_UV_Present_A
Startup Track 222: Initializing Ende avourAcumenB
Startup Track 223: Initializing IS_Channel3 Conversor_B
Startup Track 224: Initializing Led3Volta ge
Startup Track 225: Initializing LightM a genta 5V
Startup Track 226: Initializing LightCyan5V
Startup Track 227: Initializing LightM a genta 1 2V
Startup Track 228: Initializing LightCyan1 2V
Startup Track 229: Initializing VPen_Current_Sense_B
Startup Track 23 0: Initializing VPen_ O V_Latch_B
Startup Track 23 1: Initializing VPen_ O V_Cle ar_Latch_B
Startup Track 232: Initializing VPen_UV_Latch_B
Startup Track 233: Initializing VPen_UV_Cle ar_Latch_B
Startup Track 234: Initializing VPen_ O V_Present_B
Startup Track 235: Initializing VPen_UV_Present_B

System Error C odes
Em erg ency Fir m w a re U p g r a d e

1 Unplug the power cord from the printer and wait a few seconds.
2 Press and hold the C ancel (red) button while plugging in the power cord.
3 The printer will initialize in emergency mode (the front p anel will display just
the arrow icon).
4 Connect the printer to the computer with a p arallel ca ble.
5 Send the firmware file through the p arallel port from the D O S command
prompt. Type: co p y / b fir m w a re_file lpt1: and then press E N TER.
1 2
1 010101 01
1 010101 01
101010 101
101010 101
10101010101010101010101

System Error C odes
Syste m Error Co d es - E x pl a n a tio n

System Error Codes explain which component / system is failing and what
action should be taken to resolve the problem.
Syste m Error Co d es are displayed directly on the front p anel (but can
also be seen on the Information Pa ge) and have been defined in the format
X X .YZ.
W a rnin gs will n ot be displayed on the front p anel, but will inste a d only
a ppe ar on the Information Pa ge and have been defined in the format
X X n.YZ . m.
X X : Service Part (2 digits).

n: Service Part Index (if more than one used in the product) - O ptional.
e.g. Identify the Ink Supply (color and number).
Y: W ho should perform the action (1 digit) - (User or Service Engineer).
Z: Action to perform (1 digit).
m: a dditional actions / information to consider (1 digit) - O ptional.
e.g. N on-authorized ink was detected, PM was triggered or Printhe a d
in / out of W arranty.
The following table explains the X X part of the System Error Code or W arning:
Items in re d are Co d e Co m p o n e nt / Syste m

not a pplic a ble 01 M ain PC A / Electronics Module
to the printers. 02 C arria ge / C arria ge PC A
03 Power Supply Unit
04 N etwork C ard
05 Formatter
06 H ard Disk Drive
07 Interconnect PC A
08 Front Panel
11 Trailing C a ble
12 C arria ge Flex Circuit
17 Interconnect C a ble
21 Service Station
22 Ink Supply Station
23 Pressure System (APS)
24 Ink Delivery Tubes
25 Spittoon
26n Ink C artridge (color n)
26n Printhe a d (color n)
31 Cutter
32 Take-up Reel
33 Sheet Feeder

System Error C odes
Co d e Co m p o n e nt / Syste m
34 Dryer / Blower
35 Cle anout Assembly
36 Duplexer
37 ARSS / Rollfeed
38 O utput Tray
41 Pa per-Axis Motor
42 Scan-Axis Motor
43 Vacuum Fan
44 A erosol fan
51 W indow Sensor
52 Drop Detector
53 Media Sensor
54 Pinch-Arm Sensor
55 Line Sensor
56 Drive Roller Encoder Sensor
57 Ink Le ak Detector
58 Color Sensor
59 Media Type Sensor
61 Langua ge Interpreting
62 Input / O utput through Parallel Port
63 Input / O utput through N etwork C ard
64 Input / O utput through USB Port
65 Input / O utput (not know what port)
66 Print Job C onfiguration
71 M emory M ana gement
72 G eneric Firmware
73 Motor Control Functions
74 Firmware Upgra de
79 Firmware Crash
81 Media Advance
82 Media Cut
83 Single-Sheet Feeding
84 Roll Feeding
85 Media-Axis Encoder Re a ding
86 C arria ge Movement
87 Scan-A xis Encoder Re a ding
91 Printhe a d Firing
92 Servicing
93 Ink Pumping
94 Color C alibration
95 Printhe a d Alignment
96 Ima ge Q uality Troubleshooting

System Error C odes
The following table explains the YZ part of the System Error Code or W arning:
Co d e Recover y Actio n Resp o nse

00 Replace
01 Rese at / Reconnect / Cle an / Adjust (manually)
02 C alibrate / Adjust (using Automatic Process) Possible for
customer to
03 Power O FF perform
04 Upgra de System Firmware action
05 Upgra de Driver
06 Add Accessory
07 Escalate
08 Send Plot A g ain
09 Wrong Part Installed
10 Replace
11 Rese at / Reconnect / Cle an / Adjust (manually)
12 C alibrate / Adjust (using Automatic Process)
HP qualified
13 Power O FF personnel
14 Upgra de System Firmware assistance
15 Upgra de Driver required
16 Add Accessory
17 Escalate
18 Send Plot A g ain
19 Wrong Part Installed

System Error C odes

Syste m M ainten a nce Utilit y
Introduction 3-2
3
3
Launching the System M aintenance Utility (Designjet 1 2 0 / 1 2 0nr) 3-2
Launching the System M aintenance Utility (Designjet 3 0, 3 0n, 9 0, 9 0r, 1 3 0,
1 3 0nr) 3-3
System M aintenance Utility (HP Designjet 1 2 0 / 1 2 0nr) 3-4
Color C alibration 3-4
G et Printer Information 3-6
Align Printhe a ds 3-7
Cle an Printhe a ds 3-8
Upd ate Firmware 3-9
Print Test Pa ge 3-1 0
C alibrate Pa per Feed 3-1 1
Reset Jetdirect C ard 3-1 3
System M aintenance Utility (Designjet 3 0, 3 0n, 9 0, 9 0r, 1 3 0, 1 3 0nr) 3-1 4
M ain Menu - Printer Front Panel Replication 3-1 4
Color C alibration 3-1 5
Align Printhe a ds 3-1 9
Cle an Printhe a ds 3-2 0
Check Ima ge Q uality 3-2 1
C alibrate Pa per Feed 3-22
G et Printer Information 3-24
Upd ate Firmware 3-25
Reset Jetdirect N etwork C ard 3-26

System M aintenance Utility
Intro d uctio n
The System M aintenance Utility is designed to assist the customer with
common maintenance tasks for the printer and also to resolve common
problems that they may encounter.
Print jo bs m ust n ot b e se nt to th e p rinter w hile th e syste m

m a inte n a nce utilit y is in use.
Since the design of the System M aintenance Tool is different between the
Designjet 1 2 0 / 1 2 0nr and Designjet 1 3 0 / 1 3 0, this cha pter will explain
how to use the tool for e ach product sep arately:
Explanation on how to use the System M aintenance Utility for the
Designjet 1 2 0,1 2 0nr is found on Pa ge 2 .
Explanation on how to use the System M aintenance Utility for the
Designjet 3 0, 3 0n, 1 3 0, 1 3 0nr is found on Pa ge 3 .
La u nchin g th e Syste m M a inten a nce Utilit y (Desig njet

12 0 / 12 0 nr)
The System M aintenance Utility is launched via the HP printer driver.
Ste p 1 - Click on the " Advanced " ta b
Ste p 2 - Click on the " M aintenance " box
W h en yo u finish usin g the Syste m M ainten a nce Utilit y, yo u m ust

clic k o n e x it o n th e left h a n d colu m n b efore closin g th e b ro wser.

La u nchin g th e Syste m M a inten a nce Utilit y (Desig njet

3 0, 3 0 n, 9 0, 9 0 r, 13 0, 13 0 nr)
There are two ways of launching the System M aintenance Utility.
Fro m y o ur co m p uter s d esk to p ( W in d o w s, M ac O S 9 a n d X)
1 Double click the hp designjet syste m m aintenance icon on the desktop.
2 A printer selector window opens - select your printer from the list.
Ste p 1 - Select Printer
Ste p 2 - Click on next
3 Click N e x t (in W indows) or Co nfig ure (in M ac O S).
Fro m th e Printer Driver ( W in d o w s, M ac O S X)

In the W indows driver click the hp designjet syste m m aintenance icon in the
Ser vices ta b. In M ac O S X, select the Printer in the Print C enter or Print
Setup Utility and click co nfig ure.
W h en yo u finish usin g th e Syste m M ainten a nce Utilit y, yo u m ust

click o n ex it o n th e left h a n d colu m n b efore closin g th e b ro w ser.

Syste m M a inte n a nce Utilit y (HP Desig njet 12 0 / 12 0 nr)
Color C a lib r a tio n

Th e Color C a lib r a tio n sh o uld O N LY b e p erfor m e d b y th e user
w h en re q uire d.
W h y ca lib r a te colo r?
C a lib r a te color performs a maintenance function to ensure color
consistency. If you calibrate correctly, the colors printed on printers with
different printhe a ds will look very similar.
This picture shows an exa ggerated example of how a printout

could look like before and after color calibration.
W h en d o I ca lib r a te color?
It is recommended that you ca lib r a te color every time you replace a
printhe a d or when you perceive color degra d ation on the printouts. There is
no need to perform this operation e ach time you print. The results of the
color calibration will be a pplied to all print jobs that follow, even if you
power off the printer.
Perform color calibration if you print with the regular hp designjet 1 2 0
printer driver, which was included with the printer or which you downloa ded
from the W eb. If you use a PostScript driver such as Adobe PS or Laser Writer
to print through a PostScript RIP provided by HP or another third-p arty
comp any, the results of ca lib r a te colo r will not be a pplied to your print
jobs. In this case, refer to your PostScript RIP documentation for information
on how to perform color calibration.
H o w d o I ca lib r a te color?
You have to ca lib r a te color for every Pa per Type that requires color
consistency. For example, if you require consistent colors on glossy p a per
and on he avy weight coated p a per, you must perform one color calibration
for the former and another for the latter Pa per Type.
W hen you want to calibrate color, remember to select the Print Q uality
option that you are going to use to print. For example, if you want to print
with the High Resolution option, select High Resolution before performing the
color calibration.
If th e Colo r ca lib r a tio n f a ils, p rint th e infor m a tio n p a g e a n d

ch ec k th e list of w a rnin gs u n d er th e p rinter st a tus sectio n.

C alibrate Color as shown below:
Ste p 1 - Select " calibrate color "
Ste p 3 - Press " C alibrate Color "
Ste p 2 - Select Pa per Type

and Print Q uality
Sa m p le of th e
Color C a lib r a tio n Print

G et Printer Infor m a tio n

This option allows you to view all the information availa ble on the Printer:
Printer Status.
Printer Job Q ueue.
Printer Errors and W arnings.
Printer Usa ge.
Ink Consuma ble Status.
Ink Consuma ble Usa ge.
Refer to the Test Prints cha pter for explanations on e ach section.
Ste p 1 - Select " G et

Printer Information "
Sa m ple of th e
info r m a tio n p a g e

A lig n Printh e a ds
A lig n p rinth e a ds performs a maintenance function with the printhe a ds.
Proper alignment insures correct registration between ink colors while
printing. This is only recommended if you are experiencing problems with
print quality.
Before you continue, ple ase verify that three sheets of p a per are loa ded in
the default tray. If the printhe a d alignment fails on the first attempt, the
printer will retry the alignment twice.
Do n ot p o w er off th e p rinter d urin g this o p er a tio n. Th e p rinter

disp l a y w ill in dica te b usy u ntil th e o p er a tio n is finish e d.
Ste p 1 - Select " align printhe a ds "
Ste p 2 - Press " align printhe a ds "
Pa ttern fo r Bidirectio n a l
co m p ensa tio n a n d
directio n a lit y o n Sca n - A x is
To ca lib r a te th e se nsors
Pa ttern for directio n a lit y

o n Pa p er- A x is
Test Result
Pass Fa il
Sa m ple of th e Printh e a d A lig n m ent Pa g e

Cle a n Printh e a ds
Cle a n p rinth e a ds helps maintain proper operation of all no z zles in the
printhe a ds. This is only recommended if you are experiencing problems with
print quality such as b anding.
Three levels of cleaning are available: soft, medium and hard. As a first step, the
soft cleaning should be used. If you still experience the same image problems,
then select medium. H ard cleaning should only be used as a last resort.

Before cle aning the printhe a ds, first check the maximum recovery level
alre a dy performed on the printhe a ds. If hard level (Recovery Level 3) has
alre a dy been performed, then do not try performing hard level a g ain. The
M aximum Recovery Level can be seen on the Printer Information p a ge in the
" Printhe a d History " section.
M a ximum Recovery Level

alre a dy performed
Ste p 1 - Select " cle an printhe a ds "
Ste p 3 - Press " cle an printhe a ds "
Ste p 2 - Select the recovery

level to be performed

U p d a te Fir m w a re
U p d a te fir m w a re upd ates the built-in software of the printer. The upd ate
process will check the printer's version with the latest version availa ble from
HP. Before trying this utility, first make sure that you have an internet
connection.

The first step will be to check if newer printer software is availa ble. If newer
software is availa ble, then follow the instructions in the window in order to
upgra de the printer software.
Ste p 1 - Select " upd ate firmware "
Ste p 2 - Click on this link
If newer printer software is not availa ble, then this messa ge will be displayed

Print Test Pa g e
Print test p a g e provides two dia gnostic p a ges for printing. The following
test p a ges are availa ble:
Ima ge Q uality Dia gnostic p a ge.
Skew Dia gnostic p a ge.
These commands only print the dia gnostic p a ges and do not provide
analysis of the results. A full troubleshooting process is availa ble using the
tro u blesh o otin g command under the W e b Ser vices option.
Select " troubleshooting " for the

analysis of the test p a ges
Ste p 1 - Select " print test p a ge "
Ste p 2 - Click on " Ima ge Q uality " or " Skew "

C a lib r a te Pa p er Fee d
C alibrate p a per feed is used to a djust the printer p arameters for use with
different types of print media. This only affects the physical movement of
p a per and does not affect the color calibration profiles.
This calibration is a two-step process. Step one is to print a special test p a ge

with the p a per calibration test p attern. This p a ge must be printed on A 3 or
1 1x1 7 p a per sizes. After printing the test p a ge, you must feed the test p a ge
b ack into the printer via the front single-sheet p aper feed.
Ste p 1 - Select " calibrate p a per feed "
Ste p 2 - Select M edia Source

and Media Type Ste p 3 - Press " print test plot "
Indic ation that tells you

how to loa d the p a per
to sc an the p attern
Pattern printed several times

Sa m ple of th e O ptimiz e for differe nt
Accur acy C a lib r a tio n Print a re as of th e p rint z o n e

O nce the Accuracy C alibration has been printed, rotate the p a ge and
reloa d it upside down (ima ge facing down).
Ste p 1 - Rotate the p a ge and reloa d it upside down (ima ge facing down)
Ste p 2 - Press " scan test plot "

Reset Jetdirect C a r d
Use this function to reset the HP Jetdirect c ard configuration to the factory
defaults. This should only be used if the HP Jetdirect card is not responding
and no other recovery method works.
Any user configuration information, for example the IP a ddress, will be lost.
In this c ase the syste m m aintenance utility will not be a ble to communicate
with the printer using the network.
The HP Jetdirect card will need to be reconfigured, using W ebJetAdmin for

example, after this reset.
Ste p 1 - Select " reset jetdirect card "
Ste p 2 - Press " reset jetdirect "

Syste m M a inten a nce Utilit y (Desig njet 3 0, 3 0 n, 9 0, 9 0 r,

13 0, 13 0 nr)
M a in M e n u - Printer Fro nt Pa n el Re plica tio n

The main p a ge of the System M aintenance Utility includes a replica of the
Printers Front Panel showing the status of the Printer.
Th e re p lica Fro nt Pa n el d o es n ot sh o w th e re a l-tim e st a tus. It is

a sn a psh ot w hich ca n b e refresh e d b y p ressin g th e refresh
b utto n eith er o n th e w e b b ro w ser to olb a r or in th e actu a l
re plica w in d o w.
Clic k to refresh st a tus of Fro nt Pa n el

Color C a lib r a tio n

Th e Color C a lib r a tio n sh o uld O N LY b e p erfor m e d b y th e user
w h en re q uire d.
W h y ca lib r a te color?
C a lib r a te color performs a maintenance function to ensure color
consistency. If you calibrate correctly, the colors printed on printers with
different printhe a ds will look very similar.
This picture shows an exa ggerated example of how a printout

could look like before and after color calibration.
W h en d o I ca lib r a te color?
It is recommended that you ca lib r a te color every time you replace a
printhe a d or when you perceive color degra d ation on the printouts. There is
no need to perform this operation e ach time you print. The results of the
color calibration will be a pplied to all print jobs that follow, even if you
power off the printer.
Perform color calibration if you print with the regular hp designjet 1 2 0
printer driver, which was included with the printer or which you downloa ded
from the W eb. If you use a PostScript driver such as Adobe PS or Laser Writer
to print through a PostScript RIP provided by HP or another third-p arty
comp any, the results of ca lib r a te colo r will not be a pplied to your print
jobs. In this case, refer to your PostScript RIP documentation for information
on how to perform color calibration.
H o w d o I ca lib r a te color?
You have to ca lib r a te colo r for every Pa per Type that requires color
consistency. For example, if you require consistent colors on glossy p a per
and on he avy weight coated p a per, you must perform one color calibration
for the former and another for the latter Pa per Type.
W hen you want to calibrate color, remember to select the Print Q uality
option that you are going to use to print. For example, if you want to print
with the High Resolution option, select High Resolution before performing the
color calibration.
If th e Colo r ca lib r a tio n f a ils, p rint th e infor m a tio n p a g e a n d

ch ec k th e list of w a rnin gs u n d er th e p rinter st a tus sectio n.

Perfor min g th e Colo r C a lib r a tio n (HP D esig nJet 3 0 , 3 0 n ,13 0, 13 0 nr)
OR
Double click on the

" calibrate color " icon
on the computer desktop

and Print Q uality
This ta ble gives you the color

calibration status for e ach type
of p a per and print quality.
You can also use this ta ble to
delete color calibration profiles
that you dont need.
Ste p 1 - Select color calibration profile
Ste p 2 - Press " delete calibration profile "

Perfor min g th e Color C a lib r a tio n (HP Desig nJet 9 0, 9 0 r)
Double click on the

" c alibrate color " icon
Launch system maintenance on the computer desktop
tool via the hp driver OR

and Print Q uality
This ta ble gives you the color

calibration status for e ach type
of p a per and print quality.
You can also use this ta ble to
delete color calibration profiles
that you dont need.
Ste p 1 - Select color calibration profile
Ste p 2 - Press " delete calibration profile "

Sample of the Color C alibration Print:

A lig n Printh e a ds
A lig n p rinth e a ds performs a maintenance function with the printhe a ds.
Proper alignment insures correct registration between ink colors while
printing. This is only recommended if you are experiencing problems with
print quality.
Before you continue, ple ase verify that three sheets of p a per are loa ded in
the default tray. If the printhe a d alignment fails on the first attempt, the
printer will retry the alignment twice.

Ste p 1 - Select " maintain printhe a ds "

and then " align printhe a ds "
Ste p 2 - Press " align printhe a ds "
Pa ttern fo r Bidirectio n a l
co m p ensa tio n a n d
directio n a lit y o n Sca n - A x is
To ca lib r a te th e se nsors
Pa ttern for directio n a lit y

o n Pa p er- A x is
Test Result
Pass Fa il
Sa m ple of th e Printh e a d A lig n m ent Pa g e

Cle a n Printh e a ds
Cle a n p rinth e a ds helps maintain proper operation of all no z zles in the
printhe a ds. This is only recommended if you are experiencing problems with
print quality such as b anding.
Three levels of cleaning are available: soft, medium and hard. As a first step, the
soft cleaning should be used. If you still experience the same image problems,
then select medium. H ard cleaning should only be used as a last resort.

Before cle aning the printhe a ds, first check the maximum recovery level
M a ximum Recovery Level

alre a dy performed
Ste p 1 - Select " maintain printhe a ds "

and then " cle an printhe a ds "
Ste p 3 - Press " cle an printhe a ds "
Ste p 2 - Select the recovery

level to be performed

Ch ec k Im a g e Q u a lit y
Ch ec k im a g e q u a lit y provides two dia gnostic p a ges for printing. The
following test p a ges are availa ble:
Ima ge Q uality Dia gnostic p a ge.
Skew Dia gnostic p a ge.
These commands only print the dia gnostic p a ges and do not provide
analysis of the results. A full troubleshooting process is availa ble using the
tro u blesh o otin g command under the W e b Ser vices option.
Select " troubleshooting " for the

analysis of the test p a ges
Ste p 1 - Select " check ima ge quality "
Ste p 2 - Click on " Ima ge Q uality " or " Skew "

C a lib r a te Pa p er Fee d
C alibrate p a per feed is used to a djust the printer p arameters for use with
different types of print media. This only affects the physical movement of
p a per and does not affect the color calibration profiles.
This calibration is a two-step process. Step one is to print a special test p a ge

with the p a per calibration test p attern. This p a ge must be printed on A 3 or
1 1x1 7 p a per sizes. After printing the test p a ge, you must feed the test p a ge
b ack into the printer via the front single-sheet p a per feed.
Ste p 1 - Select " calibrate p a per feed "
Ste p 2 - Select M edia Source

and Media Type Ste p 3 - Press " print test plot "
Indic ation that tells you

to sc an the p attern

Sa m ple of th e O ptimiz e for differe nt
Accur acy C a lib r a tio n Print a re as of th e p rint z o n e

O nce the Accuracy C alibration has been printed, rotate the p a ge and
Ste p 1 - Rotate the p a ge and reloa d it upside down (ima ge facing down)
Ste p 2 - Press " scan test plot "

G et Printer Infor m a tio n

This option allows you to view all the information availa ble on the Printer:
Printer Status.
Printer Job Q ueue.
Printer Errors and W arnings.
Printer Usa ge.
Ink Consuma ble Status.
Ink Consuma ble Usa ge.
Refer to the Test Prints cha pter for explanations on e ach section.
Ste p 1 - Select " a dvanced functions "

and then " get printer
information "
Sa m ple of th e
info r m a tio n p a g e

U p d a te Fir m w a re
U p d a te fir m w a re upd ates the built-in software of the printer. The upd ate
process will check the printer's version with the latest version availa ble from
HP. Before trying this utility, first make sure that you have an internet
connection.

The first step will be to check if newer printer software is availa ble. If newer
software is availa ble, then follow the instructions in the window in order to
upgra de the printer software.

and then " upd ate firmware "
Ste p 2 - Click on this link
If you do not have Internet access, you can still send a new firmware file
(which you have received on C D from HP) from your computer to the Printer.
If newer printer software is not availa ble, then this messa ge will be displayed

Reset Jetdirect N et w or k C a r d
Use this function to reset the HP Jetdirect N etwork card configuration to the
factory defaults. This should only be used if the HP Jetdirect N etwork card is
not responding and no other recovery method works.
In this c ase the syste m m aintenance utility will not be a ble to communicate
with the printer using the network.
The HP Jetdirect N etwork card will need to be reconfigured, using

W ebJetAdmin for example, after this reset.

and then " reset jetdirect
network card "
Ste p 2 - Press " reset jetdirect network c ard "

Utilities
Utilities 4-2
4
4
How to Access Restricted Access Utilities 4-2
Ena ble / Disa ble Buz zer 4-3
Transport Position 4-3
Printhe a d Recovery 4-4
N etwork C ard Reset 4-6
Set to Factory Defaults 4-6
H ard EEPR O M reset 4-7
Set Fla g to Prime Tubes 4-8

Utilities
Utilities
The following Utilities are availa ble through the printer:
1 Ena ble / disa ble buz zer Pa ge 3

This utility allows you to switch O ff or O n the internal buz zer.
2 Transport Position Pa ge 3 .

This utility allows you to put the printer in a sta ble condition before
transporting it to another location.
3 Printhe a d Recovery Pa ge 4

This utility helps maintain proper operation of all noz zles in the printhe a ds.
This is only recommended if you are experiencing problems with print
quality such as b anding.
4 N etwork C ard Reset Pa ge 6 .

Use this utility to reset the HP Jetdirect card configuration to the factory
5 Set to Factory Defaults Pa ge 6 . RESTRICTED ACCESS

Use this utility to return to the default settings that were set in the factory.
6 H ard EEPR O M reset Pa ge 7 . RESTRICTED ACCESS

This utility allows you to reset the EEPR O M inside the Printer.
7 Set Fla g to Prime Tubes Pa ge 8 . RESTRICTED ACCESS

The purpose of this utility is to prime the Ink Supply Tubes after they have
been replaced (or if a situation arises where you need to force the priming).
H o w to Access Restricte d Access Utilities

Some of the Service Utilities are restricted to hp qualified personnel only. To
access these restricted service utilities, while the printer is switched O FF,
press both the resu m e and p o w er buttons together until the Tool icon
a ppe ars on the front p anel.
Tool Icon
press both the resu m e and

p o w er buttons together

Utilities
En a ble / Disa ble Bu z z er

This utility allows you to switch O ff or O n the internal buz zer.
Switch O ff or O n the buz zer as follows:
1 Hold the power button down and press the cancel button five tim es.
H old Po w er Butto n Press Resu m e b utto n five tim es
2 Turn the Printer O ff and then O n a g ain.
Tr a nsp ort Positio n

This utility allows you to put the printer in a sta ble condition before
transporting it to another location.
Place the Printer in Transport Position as follows:
1 Hold the power button down and press the cancel button t w ice and the
resume button three tim es.
Press C a ncel
b utto n t w ice
H old Po w er Butto n Press Resu m e b utto n three tim es

Utilities
Printh e a d Recover y
This utility helps maintain proper operation of all noz zles in the printhe a ds.
This is only recommended if you are experiencing problems with print
quality such as b anding.
Three levels of recovery are available: soft, medium and hard. As a first step, the
soft recovery should be used. If you still experience the same ima ge problems,
then select medium. H ard recovery should only be used as a last resort.
Before recovering the printhe a ds, first check the maximum recovery level
Perform the Printhe a d Recover as follows:
1 Depending on the Recovery level, hold the power button down and then
press:
For level 1 (soft) - the c ancel button t w ice.
For level 2 (medium) - the cancel button t w ice and the resume button
o nce.
For level 3 (hard) - the cancel button t w ice and the resume button
t w ice.
Some Light M a genta Printhe a ds will show degra d ation after 1 50cc of
usa ge. This results in certain shift to green. If both of these conditions, 1 50cc
and up and shift to green are a pp arent, then the following Printhe a d
Recovery has to be performed.
W a rnin g , this Printh e a d Recover y is q uite stro n g a n d sh o uld

o nly b e e x ecute d w h e n b oth of th e a b ove co n ditio ns occur.
A lso, b efore p erfor min g th e Lig ht M a g e nt a Printh e a d
Recover y, m a ke sure th a t th e N et w or k , USB or Pa r a llel ca ble
is disco n n ecte d fro m th e Printer.
For Light M a genta Printhe a d degra d ation (stand ard recovery) - the cancel
button t w ice and the resume button 5 tim es.
A less a ggressive recovery can be performed as well, currently it is not in

use:
For Light M a genta Printhe a d degra d ation (light recovery) - the cancel
button t w ice and the resume button 4 tim es.

Utilities
M aximum Recovery Level

alre a dy performed
Press C a ncel
b utto n t w ice Press Resu m e b utto n:
z ero tim es for level 1 (soft)
o nce for level 2 (m e diu m)
t w ice for level 3 (h a rd)
H old Po w er Butto n 4 tim es for level 4 (lig ht)
5 tim es for level 5 (st a n d a rd)

Utilities
N et w or k C a r d Reset
Use this utility to reset the HP Jetdirect card configuration to the factory
In this c ase the computer will not be a ble to communic ate with the printer
using the network.
The HP Jetdirect card will need to be reconfigured, using W ebJetAdmin for
example, after this reset.
Reset the N etwork C ard as follows:
1 Hold the power button down and press the cancel button three tim es and
the resume button o nce.
Press C a ncel
b utto n three tim es
H old Po w er Butto n Press Resu m e b utto n o nce
Set to Factor y Def a ults

Use this utility to return to the default settings that were set in the factory.
Return to Factory Defaults as follows:
the resume button t w ice.
Press C a ncel
H old Po w er Butto n Press Resu m e b utto n t w ice

Utilities
H a r d EEPR O M reset
This utility allows you to reset the EEPR O M inside the Printer. A hard
EEPR O M reset is O NLY recommended when you need to install a used
Electronics Module in a different Printer. This is because there is a
discrep ancy between the values of the C arria ge EEPR O M and the
Electronics Module EER O M and since the values of the Electronics Module
EEPR O M are incorrect, a hard EEPR O M reset will empty the Electronics
Module EEPR O M. This will then force the Electronics Module EEPR O M to
collect the values from the C arria ge EEPR O M when the Printer is next
powered up.
A fter a h a rd EEPR O M reset, th e Printer w ill act li ke a n e w

Printer a n d tr y to p rim e th e In k Su p ply Tu b es w h e n th e Printer
is n e x t p o w ere d u p.
Reset the EEPR O M as follows:
the resume button fo ur tim es.
Press C a ncel
H old Po w er Butto n Press Resu m e b utto n fo ur tim es

Utilities
Set Fl a g to Prim e Tu b es
The purpose of this utility is to prime the Ink Supply Tubes after they have
been replaced (or if a situation arises where you need to force the priming
procedure).
Prime the Ink Supply Tubes as follows:
M a ke sure th a t y o u inst a ll Printh e a ds th a t h a ve n t h a d

p rimin g a lre a d y d o n e to th e m .
the resume button three tim es.
Press C a ncel
H old Po w er Butto n Press Resu m e b utto n three tim es

2 Switch O ff the printer and then O n a g ain in order to start the priming of the
Ink Supply Tubes.

C a lib r a tio ns 5
5
PRS A djustment 5-2
W hen Required 5-2
Factory Accuracy C alibration 5-1 3

C alibrations
PRS A djustm ent
W h en Re q uire d
It is very important that you perform the PRS Adjustment whenever:
The Pivot Assembly is removed or replaced.
The Feed Roller Assembly is removed o r replaced
The C arria ge Assembly is replaced (it is not necessary to perform the PRS
Adjustment if the carria ge is rese ated).
C arria ge Assembly
Pivot Assembly
Feed Roller Assembly
N ote: B-siz e p rinters d o n ot n ee d Prs A djustm ent

C alibrations
M a n u a l PRS A djustm ent

The purpose of the M anual PRS Adjustment is to a djust the distance between
the C arria ge Assembly and the Pivot Assembly. This a djustment is necessary
in order to prevent problems like Printhe a d crashes.
Perform the M anual PRS Adjustment as follows:
Th e M a n u a l PRS A djustm e nt sh o uld b e ca rrie d o ut usin g th e

C a rri a g e H eig ht To ol.
C a rri a g e H eig ht To ol
Durin g th e M a nu al PRS A djustm ent p roce d ure the C a rri a g e

Asse m bly h as to b e m ove d alo n g th e len gth of th e p rinter. M a ke
sure th a t th e C a rri a g e Asse m bly is only ever m ove d b y p ullin g
th e b elt a n d n ever b y direct co ntact w ith th e C a rri a g e itself.
Correct: move using the belt. Incorrect: never move using C arria ge Assembly.

C alibrations
1 Turn O n the Printer and open the Printhe a d Access Door.
M a ke sure th a t y o u turn O N th e Printer, oth er w ise y o u w ill

N OT b e a ble to o p e n th e C a rri a g e Cover.
2 O pen the C arria ge Cover and install the C arria ge Height Tool into the
M a genta Stall - M ake sure ALL the other printhe a ds are alre a dy removed
from the C arria ge Assembly.
3 Close the C arria ge Cover and switch O FF the Printer.
M a ke sure th a t y o u turn O FF th e Printer, oth er w ise y o u w ill

N OT b e a ble to m a n u a lly m ove th e C a rri a g e Asse m bly.

C alibrations
4 Move the C arria ge Assembly to the left hand side of the Printer (to the
position shown).
5 Using the belt, move the C arria ge Assembly b ackwards and forwards over
the Pivot Assembly (but staying on the left hand side of the printer), c arefully
listening for a scra ping sound.

C alibrations
6 If you he ar a scra ping sound, that me ans that the Pivot Assembly is too high
and needs to be lowered slightly. Lower the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 5.
Cross-Sectio n - Lo w erin g th e Pivot Asse m bly

C alibrations
7 If you dont he ar a scra ping sound, that me ans that the Pivot Assembly is too
low and needs to be raised slightly. Raise the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn anti-clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 5.
Cross-Sectio n - Ra isin g th e Pivot Asse m bly

C alibrations
8 Repe at steps 5 to 7 until you re ach a point where you will he ar the scra ping
sound and by turning the screw just 1 / 8th of a turn clockwise, the scra ping
sound will disa ppe ar.
9 Move the C arria ge Assembly to the right hand side of the Printer (to the
position shown).
10 Using the belt, move the C arria ge Assembly b ackwards and forwards over
the Pivot Assembly (but staying on the right hand side of the printer),
carefully listening for a scra ping sound.

C alibrations
11 If you he ar a scra ping sound, that me ans that the Pivot Assembly is too high
and needs to be lowered slightly. Lower the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 10 .
Cross-Sectio n - Lo w erin g th e Pivot Asse m bly

C alibrations
12 If you dont he ar a scra ping sound, that me ans that the Pivot Assembly is too
low and needs to be raised slightly. Raise the Pivot Assembly slightly by
turning the T-8 screw 1 / 8th of a turn anti-clockwise and then check for a
scra ping sound a g ain as shown previously in ste p 10 .
Cross-Sectio n - Ra isin g th e Pivot Asse m bly

C alibrations
13 Repe at steps 1 0 to 1 2 until you re ach a point where you will he ar the
scra ping sound and by turning the screw just 1 / 8th of a turn clockwise, the
scra ping sound will disa ppe ar.
14 Move the C arria ge Assembly along the length of the Printer, listening
carefully for the scra ping sound.
15 If you dont he ar the scra ping sound, then the PRS Adjustment is correct, go
to ste p 17.

C alibrations
16 If you he ar the scra ping sound, then you will need to lower the Pivot
Assembly slightly by turning the T-8 screw 1 / 8th of a turn clockwise on both
the left and right hand side of the Pivot Assembly. Check for a scra ping
sound a g ain as shown previously in ste p 14 .
17 Remove the C arria ge Height Tool.

C alibrations
Factor y Accur acy C a lib r a tio n

Restricte d
Access Th e Accur acy C a lib r a tio n sh o uld O N LY b e p erfor m e d b y a
q u a lifie d Ser vice En gin eer.
The Factory Accuracy C alibration needs to be performed whenever:

Banding is detected in printed ima ges.
The Feed Roller Assembly is disassembled or replaced.
The Pa per-Axis Motor Drive Assembly is disassembled or replaced.
The Encoder Disc is removed or replaced.
Ensure th a t y o u use HP Pro ofin g G loss or HP Pre miu m Ph oto

G loss in or d er to p erfor m th e Facto r y Accur acy C a lib r a tio n.
Th e B siz e p rinter (HP Desig njet 3 0 Printer series) n ee ds a t

le ast fir m w a re B.0 5. X X to b e a ble to p erfor m this ca lib r a tio n
Perform the Accuracy C alibration as follows:

1 Loa d an A 3 / B-size sheet of HP Proofing G loss in to the input tray.
2 To manually print the Factory Accuracy C alibration, hold the power button
down and press the cancel button o nce and the resume button o nce.
To Print th e
Factor y Accur acy
C a lib r a tio n
Press C a ncel
b utto n o nce Press Resu m e
b utto n o nce
3 O nce the Accuracy C alibration has been printed, rotate the p a ge and
4 To scan the Accuracy C alibration, hold the power button down and press
the cancel button o nce and the resume button fo ur tim es.
To Sca n th e
Accur acy C a lib r a tio n
Press C a ncel
Press Resu m e
b utto n o nce
b utto n fo ur tim es

C alibrations
Line used to detect

starting point to scan
Indication that tells you

to scan the p attern

O ptimiz e for different
a re as of th e p rint z o n e
Im p orta nt C a utio n
Factor y A d v a nce C a lib r a tio n
w ill a ffect forever th e
b a n din g p erfor m a nce of th e
p rinter o n ALL m e di a t y p es
Sa m ple of th e
Accur acy C a lib r a tio n Print

C alibrations
Pa rts re pl ace m ent a n d associ a te d ca lib r a tio ns

Following the removal and replacement of some components, it is important
that calibrations are performed immediately afterwards. Shown below is a
ta ble describing which p arts require calibrations when they are replaced,
and the order in which you should perform the calibrations.
Descriptio n of M e di a PRS Printh e a d

ser vice p a rt A d v a nce C a lib r a tio n A lig n m ent
C a lib r a tio n
Print Platen SV 1 2
Pick Roller SV 1 2 3
Feed Roller 1 2 3
Inner Pa per G SV 1 2 3
C arria ge Belt SV 1
Lower Pa per G uide Bits SV 1 2 3
Byp ass Platen 1 2 3
Byp ass Actuator 1 2 3
C arria ge SV 1 2
Tubes SV 1
Pivot SV 1 2
Electronics Module 1
Disk Encoder 1 2

C alibrations

Parts and Diagrams 6
6
Cover Assemblies 6-2
Cover Assemblies 6-4
Printer Labels 6-7
Right Hand Assemblies 6-10
Left Hand Assemblies 6-13
Scan-Axis Assemblies 6-15
Top Paper Path Assemblies (1 of 2) 6-18
Top Paper Path Assemblies (2 of 2) 6-20
Rear Paper Path Assemblies 6-22
Paper Feed Assemblies 6-24
Cable Harnesses 6-26
Ink Supplies & Accessories (1of 4) 6-28
Ink Supplies & Accessories (3 of 4) 6-32
Ink Supplies & Accessories (4 of 4) 6-34
Rollfeed Components 6-36
HP Designjet Entry-level Printers Service Manual 6-1

Parts and Diagrams
Cover Assemblies
Applicable Designjets: Only 10ps, 20ps, 50ps, 30, 30n
Cover Assemblies
Reference HP Part Number Quantity Description/Comments

on
Drawing
Left Cover (Includes Front Panel Label)
1 C7790-60118 1
(Applicable to 10ps,20ps,50ps)
1 C7790-60447 1
(Applicable to 30 & 30n)
2 C7790-60108 1 Left Trim (Applicable to 10ps,20ps,50ps)
2 C7790-60444 1 Left Trim (Applicable to 30 & 30n)
Right Cover (includes the Right Trim,
Instruction Label, Ink Family Number Label
3 C7790-60117 1
and Ink Color Label) (Applicable to
10ps,20ps,50ps)
Right Cover (includes Right Trim, Instruction
3 C7790-60456 1 Label, Ink Family Number Label and Ink
Color Label) (Applicable to 30, 30n)
4 C7790-60295 1 Filter Assembly
Back Cover (Center Cover) (Applicable to
5 C7790-60100 1
10ps,20ps,30, 30n & 50ps)
Front Cover (Applicable 10ps,20ps,30,
6 C7790-60102 1
30n, 50ps)
7 Q1293-60054 1 Door Sensor Assembly
8 C7790-60292 1 Ink Cartridge Door 10ps
C7790-60293 1 Ink Cartridge Door 20ps
C7790-60452 1 Ink Cartridge Door 30
C7790-60453 1 Ink Cartridge Door 30n
C7790-60294 1 Ink Cartridge Door 50ps
Printhead Door Assembly (includes Ink
9 C7790-60106 1 Cartridge Door Hinge and Printhead Door
Label) (Applicable to 10ps,20ps,50ps)
C7790-60457 1 Cartridge Door Hinge and Printhead Door
Label) (Applicable to 30 & 30n)
Access Door Assembly (Applicable to
10 C7790-60086 1
10ps,20ps,50ps)
Access Door Assembly (Applicable to 30 &
C7790-60443 1
30n)
6-2 HP Designjet Entry-level Printers Service Manual

Parts and Diagrams
3
9
6
7
2
10
Figure 1: Cover Assemblies

Parts and Diagrams
Cover Assemblies
Cover Assemblies

on
Drawing
1 C7791-60300 1
(Applicable to 130 & 130nr)
C7796-60018 1 (Applicable to 100, 100+,110, 110+,
110+nr)
C7791-60137 1
(Applicable to 120 & 120nr)
Q6655-60091 1
(Applicable to 70)
Q6656-60062 1
(Applicable to 90, 90r)
Right Cover (Applicable to 90, 90r, 130 &
3 C7791-60286 1
130nr)
Right Cover (Applicable to 70, 100,
C7796-60064 1
100+,110, 110+, 110+nr)
C7791-60311 1 Right Cover (Applicable to 120 & 120nr)
5 C7790-60295 1 Filter Assembly
Back Cover (Center Cover) (Applicable to
6 C7791-60285
130 & 130nr)
Back Cover (Applicable to 100, 100+, 110,
C7791-60310 1
110+, 110+nr, 120 &120nr)
Q6655-60092 1 Back Cover (Applicable to 70)
Q6656-60063 1 Back Cover (Applicable to 90, 90r)
8 Q1293-60054 1 Door Sensor Assembly
9 Q6655-60093 Ink Cartridge Door (Applicable to 70)
Q6656-60064 Ink Cartridge Door (Applicable to 90)
Q6656-60079 Ink Cartridge Door (Applicable to 90r)
C7791-60294 1 Ink Cartridge Door (Applicable to130)
C7791-60295 1 Ink Cartridge Door (Applicable to130nr)
C7796-60015 1 Ink Cartridge Door (Applicable to 100)
C7796-60094 Ink Cartridge Door (Applicable to 100+)
C7791-60244 1 Ink Cartridge Door (Applicable to 110)
C7796-60095 Ink Cartridge Door (Applicable to 110+)
C7796-60106 Ink Cartridge Door (Applicable to 110+nr)

Parts and Diagrams
C7791-60130 1 Ink Cartridge Door (Applicable to120)

C7791-60131 1 Ink Cartridge Door (Applicable to120nr)
7 C7790-60457 1 Cartridge Door Hinge and Printhead Door
Label) (Applicable to 90, 90r, 130 & 130nr)
Cartridge Door Hinge and Printhead Door
C7796-60021 1
Label) (Applicable to 70, 100, 100+, 110,
110+, 110+nr)
C7790-60106 1 Cartridge Door Hinge and Printhead Door
Label) (Applicable to 120 & 120nr)
Access Door Assembly (Applicable to 130 &
8 C7791-60277 1
130nr)
Access Door Assembly (Applicable to 120
C7791-60139 1
& 120nr)
Access Door Assembly (Applicable to 100,
C7796-60020 1
100+, 110, 110+, 110+nr)
Q6655-60094 1 Access Door Assembly (Applicable to 70)
Access Door Assembly (Applicable to 90,
Q6656-60065 1
90r)
Rear Trim Kit (Applicable to 100, 110+, 110,
9 C7791-60216 1
110+, 120, 130)

Parts and Diagrams
2
7
4
5
8
Figure 2: Cover Assemblies

Parts and Diagrams
Printer Labels
Printer Labels

on
Drawing
Printhead Access Instructions Label
1 C7790-60202 1
(Applicable to 10ps, 20ps and 50ps)
C7790-60450 1 (Applicable to 30, 30n, 90, 90r, 130 &
130nr)
C7796-60041 1 (Applicable to 70, 100, 100+, 110, 110+,
110+nr)
C7790-60202 1
(Applicable to 120 and 120nr)
2 Ink Cartridge Color Label (Applicable to 70,
C8109-67002
100, 100+, 110, 110+, 110+nr)
Ink Cartridge Color Label (Applicable to
C7790-60201 10ps, 20ps, 30, 30n, 50ps, 90, 90r, 120,
120nr, 130, 130nr)
Ink Cartridge Family Label (Applicable to
3 C7790-60148
10ps, 20ps, 50ps, 120, 120nr)
C7790-60449 1
30, 30n, 90, 90r, 130 & 130nr)
C8109-67003 1
70, 100, 100+, 110, 110+, 110+nr)
4 C7790-60139 1 Serial Number Label 10ps
C7790-00041 1 Serial Number Label 20ps
C7790-60477 1 Serial Number Label 30
C7790-60478 1 Serial Number Label 30n
C7790-00042 1 Serial Number Label 50ps
Q6655-60095 1 Serial Number Label 70
Q6656-60066 1 Serial Number Label 90
Q6656-60080 1 Serial Number Label 90r
C7796-60098 1 Serial Number Label 100+
C7796-60099 1 Serial Number Label 110+
C7791-60334 1 Serial Number Label 110+nr

Parts and Diagrams
C7791-60149 1 Serial Number Label 120nr

C7791-60305 1 Serial Number Label 130nr
Front Panel Label (Applicable to 10ps, 20ps
5 C7790-60213 1
and 50ps)
Q6655-60096 1 Front Panel Label (Applicable to 70)
Q6656-60067 1 Front Panel Label (Applicable to 90, 90r)
Front Panel Label (Applicable to 30, 30n
C7790-60451 1
and 130, 130nr)
Front Panel Label (Applicable to 100, 110+,
C7796-60042
110, 110+, 110+nr)
C7791-60255 Front Panel Label (Applicable to 120, 120nr)
Load Rollfeed Label (Applicable to 90r,
- C7791-60228 1
130nr, 110, 110+, 110+nr, 120nr)

Parts and Diagrams
4
1
2
5
Figure 3: Printer Labels

Parts and Diagrams
Right Hand Assemblies
Right Hand Assemblies

on
Drawing
Ink Supply Station Assembly (Applicable to
1 C7790-60419 1
10ps, 20ps and 50ps)
C1292-60049 1
30, 30n, 90, 90r, 130, 130nr)
C7796-60209
70, 100, 100+, 110, 110+, 110+nr)
C7790-60419
120 and 120nr)
ISS Bottom Foam (Applicable to 10ps, 20ps
2 C7790-60145 1 and 50p, 30, 30n, 90, 90r, 120, 120nr,
130, 130nr)
ISS Bottom Foam (Applicable to 70, 100,
C8109-67022 1
100+, 110, 110+, 110+nr)
ISS Rear Foam (Applicable to 10ps, 20ps,
3 C7790-60144 1 50ps, 70, 100, 100+, 110, 110+, 110+nr,
120, 120nr)
ISS Rear Foam (Applicable to 30, 30n,90,
C7790-60470 1
90r, 130, 130nr)
Electronics Module Assembly (Applicable to
4 C7790-60418 1
10ps, 20ps and 50ps)
C1293-60048 1
30 and 30n)
Q6655-60120
70)
Q6656-60093 1
90, 90r)
C1293-60203 1
130 and 130nr)
C7796-60204 1
100, 110)
C7796-60149 1
100+, 110+, 110+nr)
C7791-60132
120, 120nr)
5 Q1293-60053 1 Power Supply Unit
Service Station Assembly (Applicable to
6 C7790-60435 1
10ps, 20ps and 50ps, 120, 120nr)

Parts and Diagrams
Service Station Assembly (Applicable to 30

Q1293-60052 1
and 30n)
Service Station Assembly (Applicable to 90,
Q1292-60206 1
90r, 130 and 130nr)
Service Station Assembly (Applicable to 70,
C7796-60203 1
100, 100+, 110, 110+, 110+nr)
Cleanout Interconnect PCA (Applicable to
7 C8108-67031 1
10ps, 20ps, 50ps, 30, 30n)
Cleanout Interconnect PCA (Applicable to
Q1292-60208 1 70, 90, 90r, 100, 110, 120, 120nr, 130
and 130nr)

Parts and Diagrams
7
4
5
3
6
1
Figure 4: Right Hand Assemblies

Parts and Diagrams
Left Hand Assemblies
Left Hand Assemblies

on
Drawing
Front Panel Assembly (Includes Front Panel
1 C7790-60109 1
Cable) (Applicable to 10ps, 20ps and 50ps)
Q1293-60047 1 Cable) (Applicable to 30, 30n, 70, 90, 90r,
130, 130nr Printer)
C7796-60208 1 Cable) (Applicable to 100, 100+, 110,
110+, 110+nr, 120, 120nr)
2 Q1292-60218 1 LF Motor Assembly (Paper-Axis Motor)
3 Q1292-60219 1 Ramp Drive Assembly
4 Q1293-60068 1 Output Mechanism Support Assembly
5 C8108-67051 1 Encoder Disc
2nd Bin PCA (Interconnect second tray)
6 C7790-60200 1
7 Q1292-60207 1 Carriage Motor Assembly
8 C8108-67048 1 Output Belt

Parts and Diagrams
4
2
8
5 4
Figure 5: Left Hand Assemblies

Parts and Diagrams
Scan-Axis Assemblies
Scan-Axis Assemblies

on
Drawing
Carriage Assembly (Includes Trailing Cable)
1 C7790-60278 1
Q1293-60046 1
(Applicable to 30 and 30n)
Q1292-60202 1
Q6655-60121 1
(Applicable to 70)
Q6656-60094 1
(Applicable to 90, 90r)
C7796-60205 1 (Applicable to 100, 100+, 110, 110+,
110+nr)
C7791-60142 1
Tubes Assembly (Applicable to 10ps, 20ps
2 C7790-60112 1
and 50ps)
Q1293-60065 1 Tubes Assembly (Applicable to 30 and 30n)
Q6655-60140 1 Tubes Assembly (Applicable to 70)
Q6656-60103 1 Tubes Assembly (Applicable to 90, 90r)
Tubes Assembly (Applicable to 130 and
Q1292-60235 1
130nr)
Tubes Assembly (Applicable to 100, 100+,
C7796-60219 1
110, 110+, 110+nr)
Tubes Assembly (Applicable to 120 and
C7791-60129 1
120nr)
Carriage Belt (Applicable to 10ps, 20ps,
3 C7790-60203 1
30, 30n, 50ps
Q6655-60069 1 Carriage Belt (Applicable to 70, 90, 90r)
Carriage Belt (Applicable to 100, 100+,
C7791-60233 1 110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
4 Q6655-60064 1 Encoder Strip (Applicable to 70, 90, 90r
Encoder Strip (Applicable to 10ps, 20ps,
C7790-60099 1
30, 30n, 50ps)

Parts and Diagrams
Encoder Strip (Applicable to 100, 100+,

C7791-60205 1 110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
5 C7790-60104 1 Encoder Strip Holder
6 C7790-60124 1 Tube Holder
7 C7790-60125 1 Belt Tension Spring
Carriage Rod (Applicable to 10ps, 20ps,
8 C7790-60147 1
30, 30n, 50ps)
Turnaround Assembly (Applicable to 10ps,
- C7790-60216 1
20ps, 30, 30n, 50ps)
Turnaround Assembly (Applicable to 70, 90,
- C7791-60212 90r, 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)

Parts and Diagrams
5 7
Figure 6: Scan-Axis Assemblies

Parts and Diagrams
Top Paper Path Assemblies (1 of 2)

Applicable Designjets: 10ps, 20ps, 30, 30n, 50ps
Top Paper Path Assemblies

on
Drawing
1 C8108-67049 1 Inner Paper Guide
2 C8108-67043 1 Lower Paper Guide
3 C7790-60129 1 Feed Roller Assembly (Includes Encoder Disc)
4 C8108-67035 1 Pin Linkage Assembly
5 C8108-67033 1 Starwheel Assembly
6 C8108-67041 1 Print Platen (Includes Output Separator)
7 C8108-67039 1 Pick Roller Assembly
8 C8108-67029 1 Kicker Assembly
Miscellaneous Plastic Parts (includes Plift
- C8108-67030 1 Block, Pin Caber, Pick Cam, FDRLR Idler
Gear)
- Q1292-60209 1 OPPS Sensor Kit

Parts and Diagrams
6
5
4
3
8
7
Figure 7: Top Paper Path Assemblies

Parts and Diagrams
Top Paper Path Assemblies (2 of 2)

Applicable Designjets: 70, 90, 90r,100, 100+, 110,
110+nr, 120, 120nr 130, 130nr
Top Paper Path Assemblies

on
Drawing
1 Q1292-60209 1 OPPS Sensor Kit
Feed Roller Assembly (Includes Encoder Disc
2 Q6655-60122 1 and Paper Axis Motor Assembly) (Applicable
to 70, 90, 90r)
Feed Roller Assembly (Includes Encoder Disc
and Paper Axis Motor Assembly) (Applicable
Q1292-60211 1
to 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)
Starwheel Assembly (Applicable to 70, 90,
3 Q6655-60082 1
90r)
Starwheel Assembly (Applicable to 100,
C7791-60245 1 100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
4 Q6655-60139 1 Print Platen (Applicable to 70, 90, 90r)
Print Platen (Applicable to 100, 100+, 110,
Q1292-60227
110+, 110+nr, 120, 120nr, 130, 130nr)
Bypass Platen Kit (Applicable to 110+,
5 C7791-60287 1
110+nr, 130 and 130nr)
Bypass Platen Kit (Applicable to 100, 110,
C7791-60220 1
120, 120nr)
Q6655-60074 1 Bypass Platen Kit (Applicable to 70, 90, 90r)
Pivot Assembly (Applicable to 100, 100+,
6 C7796-60217 1 110, 110+, 110+nr, 120, 120nr, 130 and
130nr)
Q6656-60102 1 Pivot Assembly (Applicable to 70, 90, 90r)
Pick Cam (Applicable to 70, 90, 90r, 100,
7 C7791-60232 1 100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Bypass Platen Actuator & Spring (Applicable
8 Q7791-60307 1
to 100+, 110+, 110+nr, 130 and 130nr)
Bypass Platen Actuator & Spring (Applicable
Q6655-60088 1
to 70, 90, 90r)
Misc Plastic Parts (includes Plift Block, Pin
- C8108-67030 1
Caber, Pick Cam, FDRLR Idler Gear)

Parts and Diagrams
7
3
6
Figure 8: Top Paper Path Assemblies

Parts and Diagrams
Rear Paper Path Assemblies
Rear Paper Path Assemblies

on
Drawing
Inner Paper Guide (Applicable to 70, 90,
1 Q6655-60063 1
90r)
Inner Paper Guide (Applicable to 100,
C7791-60202 1 100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Pick Roller Assembly (Applicable to 100,
2 Q1292-60210 1 100+, 110, 110+, 110+nr, 120, 120nr, 130
and 130nr)
Pick Roller Assembly (Applicable only to 70,
Q6655-60123 1
90, 90n)
3 C7791-60230 1 Upper Roller Kit
4 C7791-60235 1 Lower Paper Guide Bits

Parts and Diagrams
3
4
1
2
Figure 9: Rear Paper Path Assemblies

Parts and Diagrams
Paper Feed Assemblies
Paper Feed Assemblies

on
Drawing
Main Tray Assembly (Applicable to 10ps,
1 C8108-67044 1
20ps, 30, 30n, 50ps)
Main Tray Assembly (Applicable to 70, 90,
Q1292-60097 1
90r, 100+, 110+, 110+nr, 130 and 130nr)
Main Tray Assembly (Applicable to 100,
C7791-60146 1
110, 120,120nr)
Output Tray Assembly (Applicable to 10ps,
2 C7790-60149 1
20ps and 50ps)
Output Tray Assembly (Applicable to 30 and
C7790-60448 1
30n)
Q6655-60101 1 Output Tray Assembly (Applicable to 70)
Output Tray Assembly (Applicable to 90,
Q6656-60072 1
90r)
Output Tray Assembly (Applicable to 130
C7791-60280 1
and 130nr)
C7796-60063 1
100+, 110, 110+, 110+nr)
C7791-60145 1
120nr)
3 C8108-67050 2 Drawer and Spring Cam
Cleanout Assembly (Rear-Feed) (Applicable
4 Q1293-60067 1
to 10ps, 20ps, 30, 30n, 50ps)
Q1292-60215 1 to 100, 100+, 110, 110+, 110+nr, 120,
120nr, 130 and 130nr)
Q6655-60125 1
to 70, 90, 90r)
Input tray Cover (Applicable to 70, 90, 90r,
5 C7791-60297
100+, 110+, 110+nr, 130 and 130nr)

Parts and Diagrams
5
2
1
3
4
Figure 10: Paper Feed Assemblies

Parts and Diagrams
Cable Harnesses
Cable Harnesses

on
Drawing
Motor Harness (Applicable to 10ps, 20ps,
1 C7790-60120 1
30, 30n, 50ps)
Motor Harness (Applicable to 70, 90, 90r,
C7791-60213 1 100, 100+, 110, 110+, 110+nr, 120, 120nr,
130 and 130nr)
Encoder Harness (Applicable to 10ps, 20ps,
2 C7790-60121 1
30, 30n, 50ps)
Encoder Harness (Applicable to 70, 90, 90r,
C7791-60214 1 100, 100+, 110, 110+, 110+nr, 120, 120nr,
130 and 130nr)
Duplexer OOP Sensor Harness (Applicable
3 C7790-60122 1
to 10ps, 20ps and 50ps)
- C7790-60421 1 Front Panel Harness
Duplexer OOPS Harness (Applicable to 70,
- C7791-60231 1 90, 90r, 100, 100+, 110, 110+, 120
,120nr,130 and 130nr)

Parts and Diagrams
Figure 11: Cable Harnesses

Parts and Diagrams
Ink Supplies & Accessories (1of 4)

Applicable to Designjets: 10ps, 20ps & 50ps
Ink Supplies and Accessories

on
Drawing
1 C8109-67016 1 Secondary Tray
2 C8108-67053 1 Duplexer
3 J4169-61001 1 Network Card (Replacement)
J4169-69001 1 Network Card (Exchange)
4 C5019-80008 1 Black Printhead
C4810-60067 1 Cyan Printhead
C4812-60005 1 Magenta Printhead
C4813-60004 1 Yellow Printhead
C5020-80008 1 Light Cyan Printhead
C5021-80008 1 Light Magenta Printhead
5 C5016-80014 1 Black Ink Cartridge
C4911-61002 1 Cyan Ink Cartridge
C4912-61003 1 Magenta Ink Cartridge
C4913-61003 1 Yellow Ink Cartridge
C5017-80016 1 Light Cyan Ink Cartridge
C5018-80014 1 Light Magenta Ink Cartridge
- C7790-60217 1 Electronics End Cap

Parts and Diagrams
5 4
Figure 12: Ink Supplies and Accessories (Applicable to 10ps, 20ps and 50ps)

Parts and Diagrams
Ink Supplies and Accessories (2 of 4)

Applicable to Designjets: 100, 100+

on
Drawing
1 J6057-61001 1 Network Card (New)
4 C7790-60217 1 Electronics End Cap
- C7790-60425 1 USB Cable (5m)

Parts and Diagrams
4
2
Figure 13: Ink Supplies and Accessories

Parts and Diagrams
Ink Supplies & Accessories (3 of 4)

Applicable to DesignJets 120, 120nr)

on
Drawing
1 J6057-61001 1 Network Card (New)
4 C7790-60217 1 Electronics End Cap
- C7790-60425 1 USB Cable (5m)

Parts and Diagrams
4
2
Figure 14: Ink Supplies & Accessories (Applicable to DesignJet 120/120nr)

Parts and Diagrams
Ink Supplies & Accessories (4 of 4)

Applicable to Designjets: 30, 30n, 70, 90, 90r, 130, 130nr

on
Drawing
1 J4169-61001 1 Network Card (Replacement)
- C7790-60217 1 Electronics End Cap
- C7790-60425 1 USB Cable (5m)

Parts and Diagrams
2
3
Figure 15: Ink Supplies & Accessories

Parts and Diagrams
Rollfeed Components
Applicable to Designjets: 90r, 110, 110+, 110+nr, 120nr,
130nr
Rollfeed Components

on
Drawing
1 Q1292-60238 1 Rollfeed Bracket Kit (ROHS)
2 C7797-60064 1 Cutter
3 C7797-60008 1 Spindle
Q6655-60081 1 Spindle (Applicable only to 70, 90, 90r)
Automatic Roll Replacement Kit (Only
4 Q1247-60023 1
applicable to 110+nr, 120nr, 130nr)

Parts and Diagrams
4
3
4
2
Figure 16: Rollfeed Components

Parts and Diagrams
Printer Stand and Basket

Applicable Designjet 100, 100+, 120, 120nr, 130, 130nr
Printer Stand and Basket

on
Drawing
1 Q1246-60007 2 Legs Assembly
2 Q1246-60008 1 X-Brace Assembly
3 Q1246-60009 2 Foot Assembly
4 Q1246-60010 1 Basket Kit
5 Q1246-60011 1 Base Adaptor (Left and Right)
6 Q1246-60012 1 Input Tray Support
- Q1246-60013 1 Hardware Kit

Parts and Diagrams
5
6
2
1
Figure 17: Printer Stand and Basket

Parts and Diagrams

Re m ov a l a n d Insta ll a tio n 7
7
Introduction 7-3
Top Cover 7-5
Front Cover (A pplic a bility: 1 0 ps, 2 0 ps, 3 0, 3 0n, 50ps) 7-6
C enter Cover 7-7
Right End Cover 7-9
Left End Cover 7-1 1
Ink Supply Station Cover (A pplic a bility: 70, 1 0 0, 1 0 0plus, 1 1 0plus) 7-1 3
Ink Supply Station 7-1 4
Electronics Module 7-1 8
Power Supply Unit 7-22
Service Station 7-24
Front Panel 7-27
Encoder Strip 7-28
C arria ge Motor 7-29
Cle anout Assembly 7-3 1
Ink Supply Tubes 7-32
C arria ge Assembly (A pplica bility: 70, 1 0 0, 1 0 0 +, 1 1 0 +, 1 2 0, 1 2 0nr) 7-35
C arria ge Assembly (A pplica bility: 1 0 ps, 2 0ps, 3 0, 3 0nr, 50 ps, 90, 9 0r,
1 3 0, 1 3 0nr) 7-37
C arria ge Belt 7-4 1
Starwheel Assembly (A pplica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50ps) 7-42
Starwheel Assembly 7-43
Print Platen Assembly 7-4 4
O utput Sep arator (A pplica bility: 1 0ps, 2 0 ps, 3 0, 3 0n, 50 ps) 7-46
Ramp Motor Assembly 7-47
O utput Mechanism Assembly (A pplic a bility: 1 0ps, 2 0 ps, 3 0, 3 0n, 50ps) 7-
49
Spittoon (If Installed in the Printer) 7-5 1
Pivot Assembly 7-52
Feed Roller Assembly (A pplica bility: 1 0 ps, 2 0, 3 0, 3 0n, 50 ps) 7-54
Feed Roller Assembly 7-56
Pick Assembly 7-62
Pinch Assembly (A pplica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50ps) 7-68
Inner Pa per G uide (Applica bility: 1 0ps, 2 0ps, 3 0, 3 0n, 50 ps) 7-7 1
Inner Pa per G uide 7-72

O O PS Sensor 7-73
Pa per-Axis Motor Drive Assembly (A pplica ble only to 1 0ps, 2 0ps, 3 0, 3 0n,
50ps) 7-75
Pa per-Axis Motor Assembly (A pplic a bility: 9 0, 9 0r, 1 2 0, 1 2 0nr, 1 3 0,
1 3 0nr) 7-77
Byp ass Platen (A pplica bility: 9 0, 9 0r, 1 2 0, 1 2 0nr, 1 3 0, 1 3 0nr) 7-78
Byp ass Platen Actuator (A pplica bility: 9 0, 9 0r, 1 3 0, 1 3 0nr) 7-8 1

Removal and Installation
Intro d uctio n
This cha pter is a step by step guide to the re m oval and installation of the key com ponents in the
printer. You m ay find it useful to tick off the steps as they are perform ed. Use the illustration at
each procedure to identify the p arts referred to in the text.
The procedures appe ar in order of re m oval. So the whole m achine can be stripped down by
starting at the beginning of this chapter and working through the subsequent procedures.
Before usin g this ch a pter to re m ove a n d inst a ll a n e w co m p o n e nt, a l w a ys

m a ke sure th a t y o u h a ve p erfor m e d th e relev a nt ser vice test fro m Ch a pter 4. If
th e test p asses y o u w ill n ot n ee d to re p l ace th e co m p o n ent.
Sa fet y Preca utio ns

Review W A R N I N G and C AUTI O N sym bols and instructions before you service the printer.
Follow these warnings and cautions for your protection and to avoid d a m a ging the printer.
Serio us sh oc k h a z a r d le a din g to d e a th o r injur y m a y result if y o u d o n ot t a ke

th e follo w in g p reca utio ns:
Ensure th a t th e ac p o w er o utlet (m a ins) h as a p rotective e a rth (g ro u n d)

ter min a l.
Sw itch th e plotter off, a n d disco n n ect it fro m th e p o w er so urce p rior to

p erfor min g a n y m a inte n a nce.
Preve nt w a ter or oth er liq uids fro m ru n nin g o nto electrica l co m p o n e nts or
circuits, or thro u g h o p e nin gs in th e m o d ule.
Electrosta tic Disch a r g e (ESD) Preca utio ns
To prevent d ama ge to the Printer circuits from high-volta ge electrostatic discharge (ESD):
1. Do not we ar clothing that is subject to static build-up.
2. Do not handle integrated circuits (ICs) in carpeted are as.
3. Do not remove an IC or a printed circuit assembly (PC A) from its conductive fo am p a d or
conductive p acka ging until you are re a dy to install it.
4. G round (e arth) your body while disassembling and working on the Printer.
5. After removing a cover from the Printer, attach an e arthing (ground) le a d between the PC A
common and e arth ground. Touch all tools to e arth ground to remove static charges before
using them on the Printer.
6. After removing any PC A from the Printer, place it on a conductive foam p a d or into its
conductive p acka ging to prevent ESD d ama ge to any ICs on the PC A .

Re q uire d To ols
The following tools are required to disassemble and rep air the Printer.
Long Torx Screwdriver with

the indicated attachments
N ut driver with the

indicated attachments
Small flat-bla de screwdriver

To p Cover
Re m ov a l
Sw itch off th e p ro d uct a n d re m ove th e p o w er ca ble.
1. O pen the Top Cover.
2. Rele ase the clips that secure the Top Cover

and remove from the Printer.

Fro nt Cover (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)

Re m ov a l
1. O pen the Access Cover.
2. Rele ase the clips (from the inside) that

secure the Front Cover.
3. Remove the Front Cover from the Printer.

Center Cover
Re m ov a l
1. Remove the Top Cover Pa ge 7-5 .

2. Rele ase the Ink Supply Tubes from the
Raceway Holder. Remove the Raceway
Holder from the Printer.
3. Rele ase the Tubes from the retaining clips in

the C enter C over.
4. Remove 4 T-1 0 screws that secure the

C enter Cover to the Printer.


C enter Cover from the re ar.
Ste p 5 n ot a p plica ble to 10 ps,2 0 ps,

3 0, 3 0 n, 5 0 ps
6. O pen the Printhe a d Door.
7. Remove the C enter C over from the Printer.

Rig ht En d Cover
Re m ov a l
1. Remove the C enter C over Pa ge 7-7 .

2. O pen the Printhe a d Door.
3. Rele ase the Door Sensor from the Right End

Cover.
4. Remove 1 T-1 0 screw that secures the Right

End Cover to the Printer.

5. Remove 1 T-1 0 screw from the Right Side

Bracket.
Ste p 5 n ot a p plica ble to 10 ps,2 0 ps,

3 0,3 0 n,5 0 ps
6. Rele ase the clips that secure the Right End

Cover to the Printer (use a flat-bla de
screwdriver if necessary).
7. Remove the Right End C over from the Printer.

Left En d Cover
Re m ov a l

2. Disconnect the Front Panel ca ble from the
re ar of the Printer.
Disconnect
Follo w in g ste ps 3, 4 a n d 5 n ot
a p plica ble to 10 ps,2 0 ps, 3 0, 3 0 n ,
5 0 ps
3. Remove 1 T-1 0 screw from the Re ar Left
Trim.
4. Remove the Re ar Left Trim from the Printer.

5. Remove 1 T-1 0 screw from the Left Side

Bracket.
6. Rele ase the clips that secure the Left End

Cover to the Printer (use a flat-bla de
screwdriver if necessary).
7. Remove the Left End Cover from the Printer.
Before installin g th e Left En d Cover,

m a ke sure yo u first ch ec k th a t th e
Fro nt Pa n el C a ble is ro ute d
correctly as sh o w n o n Pa g e 7-27 .

In k Su p ply St a tio n Cover (A p plica bilit y : 70, 10 0, 10 0 plus,

110 plus)
Re m ov a l

2. Remove the Right End Cover Pa ge 7-9 .
3. Rele ase the Ink Tubs from the clip on the
ISS C over.
4. Remove 2 screws that secure the ISS C over

to the Ink Supply Station.
5. Remove the ISS Cover from the Printer.

In k Su p ply Sta tio n

Re m ov a l

Follo w in g ste p o nly a p plica ble to

Desig njet 70, 10 0, 10 0 +, 110 +
3. Remove the ISS Cover Pa ge 7-1 3 .
Follo w in g ste p n ot a p plica ble to

Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
4. Rele ase the Plastic Cover protecting the
Electronics Module.
5. Disconnect the Ink Supply Station C a ble

from the M ain PC A .

6. Remove 1 T-1 0 screw securing the Plastic

Cover. Remove the Plastic Cover from the
Printer.
Ste p 6 o nly a p plica ble to 70, 10 0,

10 0 +, 10 0 +
7. Cut the Plastic Tie that secures the Ink

Supply Station C a ble to the Power Supply
Unit.
8. Rele ase the Tubes Bracket from the Ink

Supply Station by pushing the clips inwards
and lifting up the Bracket.
1
2

9. Remove 2 T-1 0 screws that secure the Ink

Supply Station.

10 . Move the Ink Supply Station to the left to

rele ase it from the securing clips.
2
Securing
Clips
11. Remove the Ink Supply Station from the

Printer.

Electro nics M o d ule

Re m ov a l


Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
3. Rele ase the Plastic Cover protecting the
Electronics Module.
4. Disconnect ALL the ca bles from the M ain

PC A .

5. Remove 3 T-1 0 (Ty p e B) screws that

secure the Electronics Module and the
Power Supply Unit to the Printer.

Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
6. Remove the Plastic Cover from the Printer.
7. Remove 1 T-1 0 screw that secures the

Electronics Module.

8. Rele ase the plastic sheet that secures the

Trailing C a ble to the b ack of the
Electronics Module.
9. Slide out the Electronics Module and the

Power Supply Unit (as o ne asse m bly) to
the right.
10. Slide the Power Supply Unit upwards to

rele ase it from the Electronics Module.

11. Remove the Electronics Module from the

Printer.
Ch ec k if th e ca ble ties n ee d to b e
cut b efore se p a r a tin g the Po w er
Su p ply U nit a n d th e Electronics
M o d ule.

Po w er Su p ply U nit
Re m ov a l

3. Remove the Electronics Module Pa ge 7-1 8 .
Follo w in g t w o ste ps o nly

a p plica ble to Desig njet 10 ps, 2 0 ps,
3 0, 3 0 n, 5 0 ps
4. Disconnect the Motor H arness C a ble.
Disconnect
5. Remove 1 T-1 0 screw (Ty p e A) that

secures the G rounding Strip.

6. Press in the clips on either side and rele ase

the Power Socket.
1
2
7. Remove the Power Supply from the Printer.

Ser vice St a tio n

Re m ov a l

3. Remove the Electronics Module Page 7-1 8 .
4. Remove the Power Supply Unit Page 7-22 .
Follo w in g ste p is n ot a p plica ble to

Desig njet 10 ps, 2 0 ps, 3 0, 3 0 n,
5 0 ps
5. Remove 2 screws that secure the
Reinforcement Bracket. Remove the
Reinforcement Bracket from the Printer.
6. Disconnect the Service Station C a ble.

7. Unc a p the C arria ge Assembly by turning

the Service Station Motor clockwise.
8. Move the C arria ge Assembly out of the

Service Station.
9. Rele ase the Encoder Strip from the Encoder

Strip Holder.

10 . Remove 1 T-1 0 screw that secures the

Encoder Strip Holder on the right hand
side of the Printer.
11. Remove the Encoder Strip Holder from the

Printer.
12. Slide the Service Station out of the Printer.
If th e Ser vice St a tio n is re pl ace d , m a ke sure th a t y o u ch ec k th a t th e Pe n to Rib

Sp ace (PRS) is w ithin sp ecifica tio ns.

Fro nt Pa n el
Re m ov a l
1. Remove the C enter C over Pa ge 7-7

2. Remove the Left End Cover Pa ge 7-1 1 .
1 3. Rele ase the Front Panel from inside the Left

H and Cover.
4. Disconnect the ca ble from the Front Panel

and remove from the Printer.
5. Im p ort a nt: W h e n inst a llin g th e

The C a ble MUST Fro nt Pa n el, m a ke sure y o u ro ute
go over the hook th e ca ble as sh o w n:

Enco d er Strip
Re m ov a l

4. Rele ase the Encoder Strip from the left
hand side of the Printer.
1 2
5. Rele ase the Encoder Strip from the right

6. G ently slide out the Encoder Strip through

the C arria ge Assembly and remove from
the Printer.

C a rri a g e M otor
Re m ov a l

4. Disconnect the ca ble from the C arria ge
Motor.
Disconnect
5. Rele ase the Belt from the C arria ge Motor

1 by pushing in the Turnaround Assembly
(right hand side of the printer) and at the
same time rele asing the Belt from the
Motor on the left hand side of the printer.

C arria ge Motor.

7. Remove the C arria ge Motor from the

Printer (needs to be removed from
underne ath).

Cle a n o ut Asse m bly

Re m ov a l
1. To rele ase the Cle anout Assembly, push in

the 2 buttons on either side.
2. Remove the Cle anout Assembly from the

Printer.

In k Su p ply Tu b es
Re m ov a l

3. Rele ase the Tubes Bracket from the Ink
Supply Station by pushing the clips
inwards and lifting up the Bracket.
1
2
Th e follo w in g ste p is n ot a p plica ble

to 10, 2 0, 3 0, 3 0 n, 5 0 ps
Trailing C a ble Support to the C arria ge
Assembly. Rele ase the Trailing C a ble
Support from the C arria ge Assembly.
5. Remove 1 T-1 0 screw that secures the Tube

Crane to the C arria ge Assembly.

6. O pen the Printhe a d Cover and remove 2 T-8

screws that secure the Tube Crane to the
C arria ge Assembly.
Th e follo w in g ste p o nly a p plica ble

to 70, 10 0, 10 0 +, 110 plus
7. Lift up the Tube Crane (1) to rele ase the PH
Cover (2) from the C arria ge Assembly and
remove from the Printer.
Rele ase Tubes
2
8. Rele ase the Ink Supply Tubes from the

Raceway Holder.

9. Rele ase the Ink Supply Tubes and remove

from the Printer.
A fter inst a llin g N E W In k Su p p ly Tu b es, m a ke sure th a t y o u p rim e th e tu b es

(Refer to "Set Fl a g to Prim e Tu b es" in th e " Utilities" Sectio n).

C a rri a g e Asse m bly (A p plica bilit y : 70, 10 0, 10 0 + , 110 + ,

12 0, 12 0 nr)
Re m ov a l

6. Remove the Service Station Pa ge 7-24 .
7. Remove the Ink Supply Tubes Pa ge 7-32 .
8. Rele ase the Belt from the C arria ge Motor
1 by pushing in the Turnaround Assembly
(right hand side of the printer) and at the
same time rele asing the Belt from the
Motor on the left hand side of the printer.
Th e follo w in g ste p is o nly

a p plica ble to 12 0, 12 0 nr
Trailing C a ble Clip to the Chassis.

10 . Rele ase the Trailing C a ble Clip from the

Chassis.
11. Rele ase the Trailing C a ble from the

Chassis.
12. Slide the C arria ge Assembly to the right

and out of the Printer.
13. If the C arria ge Assembly is to be replaced,
make sure that you remove the belt (in
order to install it on the new carria ge). To
remove the belt Pa ge 7-4 1 .
If th e C a rri a g e is re p l ace d b y a n e w o n e, m a ke sure th a t y o u p erfor m th e PRS

A djustm e nt p roce d ure.

C a rri a g e Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 nr,

5 0 ps, 9 0, 9 0 r, 13 0, 13 0 nr)
Re m ov a l


9 0, 9 0 r, 13 0, 13 0 nr
Trailing C a ble Clip to the Chassis.
9. Rele ase the Trailing C a ble Clip from the

Chassis.

10 . Rele ase the Trailing C a ble from the

Chassis.

9 0, 9 0 r, 13 0, 13 0 nr
Turnaround Stopper. Remove the
Turnaround Stopper from the Printer.
12. Rele ase the Belt from the C arria ge Motor by

1 pushing in the Turnaround Assembly (right
hand side of the printer) and at the same
time releasing the Belt from the Motor on the
left hand side of the printer.

13. Slide the C arria ge Assembly to the right

and out of the Printer.
14. If the C arria ge Assembly is to be replaced,
make sure that you remove the belt (in
order to install it on the new c arria ge). To
remove the belt Pa ge 7-4 1 .
If th e C a rri a g e is re p l ace d b y a n e w o n e, m a ke sure th a t y o u p erfor m th e PRS

A djustm e nt p roce d ure.
Insta ll a tio n of th e C a rri a g e Asse m bly - IM P O RTA NT (O nly

a p plica ble to 9 0 , 9 0 r, 13 0, 13 0 nr)
After re-installing the C arria ge Assembly and Belt, take note of these steps for the correct installation
of the Turnaround Stopper. These steps must be followed in exactly the same sequence:
1. Place the Turnaround Stopper in to position
and locate the slot in the Stopper on to the
Turnaround Assembly. This step is very
important since it will determine the sp ace
between the Stopper and the Turnaround
Assembly.
2. Insert the first screw (left) and tighten it.

3. Insert the 2nd screw (right) and tighten it.

As you tighten the screw you should notice
that the slot in the Stopper will rise away
from the Turnaround Assembly.
A fter th e inst a ll a tio n of th e C a rri a g e Asse m bly a n d th e Turn a ro u n d Sto p p er,

y o u m ust first ch ec k th a t th e Cutter cuts th e m e di a correctly (if th e Printer h a s
th e Rollfee d a n d Cutter inst a lle d).

C a rri a g e Belt
Re m ov a l

7. Remove the C arriage Assembly Pa ge 7-35 .
8. Rele ase the Belt from the bottom of the
C arria ge Assembly.

St a r w h eel Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n ,

5 0 ps)
Re m ov a l

secures the Starwheel Assembly to the right
hand side of the printer.

secures the Starwheel Assembly to the left
hand side of the printer.
4. Remove the Starwheel Assembly.

St a r w h eel Asse m bly

Re m ov a l

Starwheel Assembly to the right hand side
of the printer.

Starwheel Assembly to the left hand side of
the printer.
6. Remove the Starwheel Assembly.

Print Pl a ten Asse m bly

Re m ov a l

4. Remove the Starwheel Assembly Pa ge 7-
43 .
5. Rele ase the Belt from the Print Platen
Assembly.

Spring Idler. Remove the Spring Idler from
the Printer.

7. Rele ase the locking mechanism from the left

2
3
8. Rele ase the locking mechanism from the

right hand side of the Printer.
9. Slide out the complete Print Platen

Assembly.

O utp ut Se p a r a tor (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n,

5 0 ps)
Re m ov a l
1. Remove the Front Cover Pa ge 7-7 .

3. Remove the O utput Tray.
4. Unclip the O utput Sep arator and remove
from the Printer.

Ra m p M otor Asse m bly

(N ot a p plica ble to 10 ps, 2 0 ps, 3 0, 3 0 n, 5 0 ps)
Re m ov a l

43 .
4. Remove the Print Platen Assembly Pa ge
7-4 4 .
5. Remove 2 T-1 0 screws that secure the Front
Left Bracket.
6. Remove the Front Left Bracket from the

Printer.

7. Disconnect the Ramp Motor ca ble.
Disconnect
8. Remove 1 T-1 0 screw from the Ramp Motor

Assembly.
9. Remove the Ramp Motor Assembly from

the Printer.
1
3
2

O utp ut M ech a nism Asse m bly (A p plica bilit y : 10 ps, 2 0 ps,

3 0, 3 0 n, 5 0 ps)
Re m ov a l

5. Remove the O utput Sep arator Pa ge 7-46 .
43 .
7. Rele ase the Belt from the O utput
Mechanism Assembly.

left hand side of the Printer.


10 . Slide out the complete O utput Mechanism

Assembly.

Spitto o n (If Inst a lle d in th e Printer)

Re m ov a l

43 .
Spittoon.
5. Remove the Spittoon from the Printer.

Pivot Asse m bly

Re m ov a l

4. Remove the Starwheel Assy Pa ge 7-43 .
5. Remove 1 T-8 screw and washer that
secure the Pivot Assembly on the left hand
6. Remove 1 T-8 screw and washer that secure

the Pivot Assembly on the right hand side of
the Printer.

7. Remove the Pivot Assembly from the Printer.
A fter re m ovin g or re pl acin g th e

Pivot Asse m bly, m a ke sure th a t
yo u p erfor m th e PRS A djustm ent
p roce d ure.
M a ke sure yo u use NE W scre ws to

install th e Pivot Asse m bly w h en it
h as b een re m ove d or re pl ace d.

Fee d Roller Asse m bly (A p plica bilit y : 10 ps, 2 0, 3 0, 3 0 n,

5 0 ps)
Re m ov a l

5. Remove the Electronics Module Pa ge 7-
18.
43 .
7. Remove the O utput Sep arator Pa ge 7-
46 .
8. Remove the O utput Mechanism Assembly
Pa ge 7-49 .
9. Remove the Pa per-A xis Motor Drive
Assembly Pa ge 7-56 .
10 . Rele ase the locking mechanism from the
1
2


12. Rele ase the Pin C a ber and remove from the
Printer.
13. Rele ase the Spring.
14. Raise the locks so that they are aligned

with the cutouts and lift out the Feed Roller
Assembly from the Printer.
A fter re m ovin g or re pl acin g th e Fee d Roller Asse m bly, m a ke sure th a t y o u

p erfor m th e PRS A djustm ent p roce d ure a n d th e Accur acy C a lib r a tio n.

Fee d Roller Asse m bly

(N ot a p plica ble to Desig njets 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l

4. Remove the Electronics Module Pa ge 7-
18.
5. Remove the Power Supply Unit Pa ge 7-
22 .
43 .
8. Remove the Print Platen Assembly Pa ge
7-4 4 .
9. Remove the Spittoon (if installed) Pa ge 7-
51.
10 . Remove the Pivot Assembly Pa ge 7-52 .
11. Disconnect the Pa per-A xis and Encoder
ca bles.


Pa per-A xis Motor Mount.
13. Remove 2 T-1 0 screws that secure the Pivot

Assembly Support on the right hand side of
the Printer.
14. Remove the Pivot Assembly Support from the

Printer.


16. Remove 1 T-1 0 screw and nut that secures

the Feed-Roller Support on the left hand

bracket on the left hand side of the Printer.

18 . Remove the Bracket from the Printer.

1
2
2 0 . Rele ase the Spring from the Bracket.


with the cutouts and lift out the Feed Roller
2 Assembly (including the Pa per-Axis Motor)
from the Printer.
A fter re m ovin g or re pl acin g th e Fee d Roller Asse m bly, m a ke sure th a t y o u

p erfor m th e PRS A djustm ent p roce d ure a n d th e Accur acy C a lib r a tio n.

Pic k Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)

Re m ov a l
1. Remove the Cle anout Assembly Pa ge 7-

3 1.
2. Rele ase the locking mechanism that
secures the Pick Assembly on the right
hand side of the printer (looking from the
re ar).
1

secures the Pick Assembly on the left hand
1
side of the printer (looking from the re ar)

with the cutouts and lift out the Pick

Pic k Asse m bly

Re m ov a l
1. Remove the Cleanout Assembly Page 7-3 1 .

6. Remove the Power Supply Unit Pa ge 7-22 .
8. Remove the Encoder Strip Pa ge 7-28 .
10. Remove the C arria ge Assembly Pa ge 7-35 .
11. Remove 4 screws that secure the H anger
Assembly on the left hand side of the
Printer.
12. Remove 1 screw that secures the H anger

Assembly on the left hand side of the Printer.

13. Disconnect the Pa per-A xis, Encoder and

Ramp Motor ca bles.
14. Remove 1 screw from the Re ar Left Trim

Bracket.
15. Remove the Re ar Left Trim Bracket from the

Printer.


Assembly on the right hand side of the
Printer.

Assembly on the right hand side of the
Printer.
18. Remove 1 T-1 0 screw from the Re ar Right

Trim.

19. Remove the Re ar Right Trim from the Printer.
2 0 . Remove 1 screw from the Re ar Right Trim

Bracket.
21. Remove the Re ar Right Trim Bracket from

the Printer.

2 2. Remove the H anger Assembly from the

3 Printer.
If th ere a re a n y ca bles still

2 a ttach e d b et w een th e H a n g er
Asse m bly a n d th e Printer th en
disco nn ect th e m b efore re m ovin g
th e H a n g er Asse m bly.
2 3. Rele ase the locking mechanism that

secures the Pick Assembly on the right
hand side of the printer (looking from the
1
re ar).
2 4. Rele ase the locking mechanism that

secures the Pick Assembly on the left hand
side of the printer (looking from the re ar)

2 5. Raise the locks so that they are aligned with

the cutouts and lift out the Pick Assembly
from the Printer.

Pinch Asse m bly (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)

Re m ov a l

3 1.
3. Remove the Pick Assembly Pa ge 7-62 .
4. Rele ase the O ut-of-Pa per Sensor from the
Pinch Assembly by pinching the ta bs on
either side.
5. Rele ase ALL the Pinch Springs from the

Pinch Assembly.

6. Rele ase the O ut-of-Pa per Sensor c a ble that

is looped underne ath the Pinch Assembly.
7. Working from the re ar, pull out the Pinch

A fter re m ovin g or re pl acin g th e Pinch Asse m bly, m a ke sure th a t y o u p erfor m

th e PRS A djustm ent p roce d ure.

Lo w er Pa p er G uid e (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n,

5 0 ps)
Re m ov a l

3 1.
2. Remove the Pick Assembly Pa ge 7-6 1 .
3. Rele ase the ta bs that secure the Lower
Pa per G uide (use a flat bla de screwdriver
to help you if necessary).
4. Remove the Lower Pa per G uide from the

Printer.
1

In n er Pa p er G uid e (A p plica bilit y : 10 ps, 2 0 ps, 3 0, 3 0 n ,

5 0 ps)
Re m ov a l

2. Remove the Pick Assembly Pa ge 7-6 1 .
3. Rele ase the locating pins on the left hand
side (looking from the re ar) by pushing the
Inner Pa per G uide to the right and then
removing it from the Printer.

In n er Pa p er G uid e
N ot a p plica ble to 10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps
Re m ov a l

2. Remove the Top Cover Page 7-5 .
10 . Remove the Ink Supply Tubes Pa ge 7-32 .
13. Pull the Inner Pa per G uide from the middle
to rele ase it from the Printer.
14. Remove both pieces of the Inner Pa per

G uide from the Printer.

O O PS Se nsor
Re m ov a l
1. Remove the Center Cover Page 7-7 .

5. Remove the Service Station Page 7-24 .
6. Disconnect the O O PS Sensor C a ble.
7. Remove the Spring that secures the O O PS

Sensor.
Remove

8. Press the O O PS Sensor clips inwards to

rele ase it.
9. Remove the O O PS Sensor (including the

ca ble) from the Printer.
Ch ec k if a n y C a ble Ties n ee d to b e
cut b efore re m ovin g th e O O PS
Sensor.

Pa p er- A x is M otor Drive Asse m bly (A p plica ble o nly to

10 ps, 2 0 ps, 3 0, 3 0 n , 5 0 ps)
Re m ov a l

3. Disconnect the Pa per-A xis and Encoder
ca bles.

secures the Pa per-A xis Motor Mount.

secures the Pa per-A xis Motor Mount.
1
2

6. Remove the Pa per-A xis Motor Assembly

from the Printer.
A fter re m ovin g or re pl acin g th e Pa p er- A x is M otor Asse m bly, m a ke sure th a t

y o u p erfor m th e Accur acy C a lib r a tio n.

Pa p er- A x is M otor Asse m bly (A p plica bilit y : 9 0, 9 0 r, 12 0,

12 0 nr, 13 0, 13 0 nr)
Re m ov a l

Pa per-A xis Motor Assembly.
4. Disconnect the Pa per-A xis Motor ca ble.
5. Rele ase the belt from the Pa per-A xis Motor.

Remove the Pa per-A xis Motor Assembly
from the Printer.

By p ass Pl a ten (A p plica bilit y : 9 0, 9 0 r, 12 0, 12 0 nr, 13 0,

13 0 nr)
Re m ov a l

43 .
13. Remove the Print Platen Assembly Pa ge 7-
44.
14. Remove the Pivot Assembly Pa ge 7-52 .
15. Remove the Feed Roller Assembly Pa ge 7-
56 .
17. Remove the Inner Paper G uide Pa ge 7-72 .
18 . Remove 2 T-1 0 screws that secure the Left
Bracket to the Chassis.

19. Slide the Left Bracket out of the Printer.
2 0 . Remove 1 T-1 0 screw that secures the Side

G uide to the Chassis.
21. Raise the Side G uide and then slide it out

to the left.

2 2. Slide the Byp ass Platen to the left and

remove from the Printer.

By p ass Pl aten Actu ator (A p plica bilit y : 9 0, 9 0r, 13 0, 13 0 nr)

Re m ov a l

43 .
13. Remove the Print Platen Assembly Pa ge 7-
44.
14. Remove the Pivot Assembly Pa ge 7-52 .
15. Remove the Feed Roller Assembly Page 7-
56 .
17. Remove the Inner Paper G uide Pa ge 7-72 .
18 . Remove the Bypass Platen Pa ge 7-78 .
19. Remove 1 T-1 0 screw that secures the Right
Bracket to the Chassis.

2 0 . Lift the Right Bracket out of the Printer.
21. Rele ase the Spring from the Byp ass Platen
Actuator.
2 2. Remove the Byp ass Platen Actuator from

the Printer.
1
2

M a inten a nce 8
8
Cle aning Information 8-2
Lubrication Information 8-4

M aintenance
M a inten a nce
Cle a nin g Infor m a tio n
IM P O RTA NT
Do N OT cle a n th e follo w in g:
Pinch Rollers, Drive Belt, Service
Station (unless otherwise noted),
M ain PC A and other Electronic
components such as C a bles and
Motors.
C a se Pa rts: Use mild detergents such as PK 2 0 0 or Simple G reen with

water on a cle an lint-free cloth. Solvents and water on a cle an lint-free cloth
can be used to remove stubborn stains on external case p arts.
Pa p er Dust: It is recommended that vacuuming be used to remove p a per

dust from inside the printer. Do N OT use compressed air.
C a rri a g e Fle x-Co nt acts: Use water on a cle an lint-free cloth.
Fle x-Co nt acts

M aintenance
C a rri a g e Ro d: Cle aning is N OT recommended. If extremely dirty, wipe

with a cle an lint-free cloth. Do N OT use water or solvents.
C a rri a g e Ro d
Enco d er Strip: W ipe from left to right (viewed from front) with a cle an lint-
free cloth. Do N OT pull hard on the Encoder Strip.
Enco d er Strip
Drive Roller: Use water on a cle an lint-free cloth. Do N ot use solvents.
Drive Roller

M aintenance
B ac k b o n e: Use water on a cle an lint-free cloth. Dry carefully, p arts left

d amp may rust.
B ac k b o n e
Du ple x er: Check for ink on connector to module. If ink is present, wipe
cle an with a cle an lint-free cloth.
Duplexer
Lu b rica tio n Infor m a tio n

Lu b rica tio n: Cle aning the C arria ge Rod is N OT recommended. If,
however, the C arria ge was wiped cle an, replace the felt washers on the
C arria ge Assembly. The felt washers are impregnated with oil to provide the
necessary lubric ation for the C arria ge Rod.

A b o ut this Editio n
This is the 1st edition of this Service M anual
1st edition
W h a t s in this Ser vice M a n u a l
This manual contains information necessary to test, calibrate and service:
HP Designjet 1 0ps Printer (Model C 779 0 A)
HP Designjet 2 0ps Printer (Model C 779 0B)
HP Designjet 3 0 Printer (Model C 779 0D)
HP Designjet 3 0n Printer (Model C 779 0E)
HP Designjet 50 ps Printer (Model C 779 0 C)
HP Designjet 70 Printer (Model Q 6655 A)
HP Designjet 9 0 Printer (Model Q 6656 A)
HP Designjet 9 0r Printer (Model Q 6656B)
HP Designjet 1 0 0 Printer (Model C 7796 A)
HP Designjet 1 0 0 + Printer (Model C 7796 C)
HP Designjet 1 1 0 Printer (Model C 7796B)
HP Designjet 1 1 0 + Printer (Model C 7796D)
HP Designjet 1 1 0 +nr Printer (Model C 7 796E)
HP Designjet 1 2 0 Printer (Model C 779 1 A)
HP Designjet 1 2 0nr Printer (Model C 779 1B)
HP Designjet 1 3 0 Printer (Model C 779 1 C)
HP Designjet 1 3 0nr Printer (Model C 779 1D)
For information a bout using these printers, refer to the corresponding User G uide.
The procedures described in this manual are to be performed by HP-qualified

Service Personnel only.
-3

HPDesignjetEntry levelPrintersServiceManual

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Fo r HP Intern a l Use O nly Warranty W AR N I N G W AR N I N G

The W arning symbol calls

Electrosta tic Disch a rg e

Refer to the beginning of

G eneral definitions of safety

C ontent M ana gement Dep artment,

2 HP Designjet Entry-level Printers Service M anual

Test Prints 1-1

Syste m Error Co d es 2-1

Syste m M a inten a nce Utility 3-1

Ca lib r atio ns 5-1

Re m o v a l a n d Inst a ll atio n 7-1

M a inten a nce 8-1

HP Designjet Entry-level Printers Service M anual 3

4 HP Designjet Entry-level Printers Service M anual

HP Designjet Entry-level Printers Service M anual 1-1

1-2 HP Designjet Entry-level Printers Service M anual

HP Designjet Entry-level Printers Service M anual 1-3

1-4 HP Designjet Entry-level Printers Service M anual

HP Designjet Entry-level Printers Service M anual 1-5

1-6 HP Designjet Entry-level Printers Service M anual

HP Designjet Entry-level Printers Service M anual 2-1

Refer to Pa g e 2-27 fo r a n e x pl a n a tio n o n th e co nstructio n of

2-2 HP Designjet Entry-level Printers Service M anual

Yo u ca n a lso o bt a in re p ort of th e Syste m Error a n d W a rnin gs

HP Designjet Entry-level Printers Service M anual 2-3

Syste m Error: 0 1:1 2

Syste m Error: 02:1 0

Syste m Error: 0 4:1 3

Syste m Error: 0 8:1 1

2-4 HP Designjet Entry-level Printers Service M anual

Syste m Error: 1 1:1 0

O nly re pl ace o n e co m p o n ent a t a tim e a n d ch ec k if th e error

Syste m Error: 1 1:1 1

Syste m Error: 2 1:1 0

Syste m Error: 22:1 0

Syste m Error: 35: 0 1

O nly re pl ace o n e co m p o n ent a t a tim e a n d ch ec k if th e error

HP Designjet Entry-level Printers Service M anual 2-5

Syste m Error: 37: 0 1

Syste m Error: 37:1 0

Syste m Error: 42:1 0

2-6 HP Designjet Entry-level Printers Service M anual

Syste m Error: 56:1 0

M a ke sure y o u reca lib r a te th e Pa p er- A x is a fter re pl acin g th e

O nly re pl ace o n e co m p o n ent a t a tim e a n d ch ec k if th e error

Syste m Error: 56:1 3

Syste m Error: 62: 0 4, 63: 0 4, 6 4:0 4 and 65: 0 4

HP Designjet Entry-level Printers Service M anual 2-7

Syste m Error: 7 1:1 4

Syste m Error: 72: 0 4

Syste m Error: 74:1 2

Syste m Error: 79: 0 4

2-8 HP Designjet Entry-level Printers Service M anual

Syste m Error: 8 1:1 2

Syste m Error: 83:1 0

Syste m Error: 85:1 0

Syste m Error: 86:0 1

HP Designjet Entry-level Printers Service M anual 2-9

Syste m Error: 86:1 1

2-1 0 HP Designjet Entry-level Printers Service M anual

Syste m Error: 0 1:1 2

Syste m Error: 02:1 0