V1.

0 Mar 2013

Huawei Enterprise Service

Partner Brochure

HUAWEI ENTERPRISE USA, Inc.

CONTENTS
1 / Huawei Enterprise Services Introduction

2 / Huawei Channel Service Go-To-Market Strategy

3 / Partner Benefits

4 / Huawei Enterprise Service Portfolio

5 / Huawei Services Certification Program (HSCP)

6 / Partner Enablement

7 / Partner Support

8 / LETS GET STARTED

Huawei Enterprise Services Introduction
Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the
revolutionary transformations taking place in the IT industry, Huawei is continually developing customer-oriented
strategies and technologies. Huawei's innovations are extending to the enterprise and consumer businesses, and
Huawei will collaboratively develop the cloud-pipe-device business across these fields.

By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise openly
cooperates with partners in the enterprise business domain. We understand customer needs and are committed to
providing wide-ranging and efficient ICT solutions and services to enterprise customers of all sizes. Our customers
operate in a wide range of vertical markets, such as government and public sector, finance, transportation,
electric power, energy, commercial business, and ISP. Huawei's leading solutions and services cover IP network
infrastructure, unified communications and collaboration (UC&C), and cloud computing, data center, enterprise
information security and enterprise wireless.

Huawei Enterprise Services is committed to support our Partners in a better way. We aim to boost our partners influence
and revenue through the consistent provisioning of services to our mutual customers. Our core values enable us to
provide better services to our partners and to achieve our vision of enriching peoples lives through communication.

A Company with Global Resource

Poland
Romania
Germany

Russia
Hungary

U.S.A Turkey Japan

China
Bahrain
Egypt
Thailand
India
Mexico
Nigeria
Kenya Malaysia Indonesia

Brazil

Global Technical Assistance Centres (GTAC) Spare Parts Logistics Centres (SLCs)

Regional & Country Technical Assistance Centres (TACs ) Service Resource Centers (SRCs)

Global & Regional Spare Parts Operation Centre (SOCs) R&D Centres

Resource, Knowledge & Logistics Centres: Spare Parts Operation Centres (SOCs):
15 R&D Centres + 3 GSRCs + 22 RSRCs 1 Global SOCs (Shenzhen, China)
45 Training Centres & 53 Authorized Partners 9 Regional SOCs
2 Regional SLCs 129 Country SOCs

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 Huawei Channel Service
Go-To-Market Strategy
Huawei is committed to help partners to build, develop and differentiate their branded market service offering so
that enterprise customers can successfully deploy and operate Huawei technology solutions.

In this approach, Huawei has developed a joint services model to provide end-to-end services to customers
through the partner brand services model. The Huawei Co-Care Services program is offered to business partners
and includes Huawei Technical Support and Spare Parts services, enabling the partner to package their own
services solution to provide end-to-end service provisioning to the end user. Partner brand services are sold and
delivered by service partners, with Huawei providing back-to-back support to service partners.

To complement the Huawei Co-Care program and to promote partner support and customer satisfaction,
partners may also resell Huawei Hi-Care Services to the end customer. Huawei Hi-Care services are valuable:
As an extension of the partner services portfolio
Where customers require service coverage delivered by Huawei

Huawei brand Services services are available for resale by channel partners but delivered by Huawei directly.

Customers

Partner
Huawei Brand Services Partner Brand Services
Resold by Partner, Sold and Delivered by CSP,
Delivered by Huawei Supported by Huawei

Huawei Hi-Care Services Huawei Co-Care Services

Huawei Service Platform

Support-E/E-Learning/Simulators/TACs/Spares
Always Online

CSP: Certified Service Partner

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Partner Benefits
The Service Go-To-Market model demonstrates the open and win-win channel philosophy of Huawei Enterprise
Business Group. By attracting and recruiting top-performance companies in the enterprise market Huawei and
partners can achieve win-win benefits and provide the best services to end users.

In cooperation with Huawei to develop enterprise markets, partners can:

Leverage Huawei services to stand out in the market and secure a leading position in the industry.
Improve technical capabilities through Huawei's comprehensive training and certification programs.
Receive support from Huawei in service solutions, service delivery and service sales targets.
Leverage Huawei's global platform to expand their business scope and customer base.
Improve customer satisfaction and loyalty with service support from Huawei.

Gains: Gains: Gains:

Accelerate market development Enhance service capability Business agility
Improve customer satisfaction Extend service brand Cost efficient
Enrich service portfolio Higher SLA
Grow business with Huawei Smart workflow

Huawei Partners Customers

Advantages: Advantages:
Advanced technology Customer relationship
Innovative & broad product Vertical industry expertise
portfolio Best practices
Platform support

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 Huawei Enterprise Service Portfolio
Huawei Enterprise Service takes an approach to service that defines the requisite activities at each phase of
whole ICT solution lifecycle. Huaweis unified ICT services are built to standards of the Information Technology
Infrastructure Library (ITIL) and other standards-based frameworks, providing the framework and flexibility serve
key market sectors. Huaweis lifecycle services approach is a collaborative delivery methodology that joins the
forces of Huawei, our skilled business partners, and our customers to achieve outstanding results.

Huawei Enterprise has three service groups Professional Services, Customer Support Services, and Learning
Services which cover the whole ICT solution lifecycle. As customer and business requirements evolve, Huaweis
service solution team will continuously develop services to promote customer satisfaction, profitability and
revenue opportunities.

Government Large Enterprise Finance Securities Energy Transportation Communication & SMB
& Public and Insurance Multi-Service Operator

Unified ICT Services Portfolio

Plan Build Run

UC&C Network Design Deployment Customer support Service:

Integrated Design Migration Huawei Hi-Care
Huawei Co-Care
Network
Specialized Service
Integration
Enterprise Implement
Networking

IT Product
(Cloud Computing
& Data centre) Training & Certification Services

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Huawei Services Certification
Program (HSCP)
The Huawei Services Certification Program (HSCP) is a program that Huawei provides to channel partners to
certify service qualifications, confirm service capabilities and authorize and services sales and delivery as Huawei
Certified Service Partners (CSPs).

Partners are encouraged to certify their service capabilities on Unified Networking with Routing & Switching,
Wireless LAN and Security, or with additional product domains to complement and extend their business offering.

Partner service capability can be certified by 9 different product domains.

1 HCNA
1 or 2 HCNA 2 HCNP
Technical Skills

1 or 2 HCNA
1 HCNP 1 HCIE
Help desk 58 hot line
Help desk 724 hot line Huawei test Lab
Help desk 724 hot line

3 Star CSP 4 Star CSP 5 Star CSP

Service Solution and technical capability

Routing Wireless Security Transmission Video Unified Call Storage Cloud

Domain & Switching LAN (Secospace) Networks Conferencing Communication Center & Servers Computing

HCNA: Huawei Certified Network Associate

HCNP: Huawei Certified Network Professional
HCIE: Huawei Certified Internetworking Expert

Huawei CSP certification may vary in different regions.

For the details of Huawei Certification Training Programs, please refer to Huawei Enterprise website.

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 Partner Enablement
Huawei Enterprise Service is committed to grow together with service partners to remain competitive and drive
success in the ICT service field. Huawei will continually invest on partner enablement with cost-effective training,
affordable certifications, and successful marketing programs.

Huawei Enterprise ICT Solutions. A Better Way.

lement
ent ngoing Enab
Enablem O
n
lizatio
Initia
tion
ertifica
ion After c
tificat
g Cer
Durin

First node Technical News Push new technologies and

Real case practice Letter product documents
implementation
On job training instruction
support

Technical Elite Award and incentive program for

club Technical Elite

Process Hands-on lab practice

Instruction Short-time training (<2 hours) E-Learning Online courses and exam.
Platform Technical Forums/Knowledge base

Advance Tech. Advance troubleshooting skills

Specialization Face to face with lab practice Training System optimization skills
Training E-Learning available

Soft Skills PM and Communication Skills

training Customer satisfaction management

Career Fast track certification available

Certification Global Training and Exam center Technical Rapidly track the latest technologies
Workshop Interaction with partner

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Partner Support
Huawei Certified Service Partners benefit from
Hierarchical Training and Certification Support Training Center
Technical Expert Support Technical Assistant Center (TAC)
Online Platform Support Support-E
Online Training Support E-Learning
Fast Supply Chain Support Supply Center
Contractual Delivery Support Spare Parts Center

Huawei provides three platforms to support business expansion, through technical support from the Huawei
online support center (Support-E), Huawei TACs (Technical Assistant Centers) and through email and telephone.
Partners can develop their ICT team with Huawei 44 training centers located around the world and Huaweis
E-Learning (an on-line training platform).

Training and Expertise Support

Certification follow-the-sun

Technical
Training
Assistance
Center
Center

Spare
Supply
Parts
Center
Center

Contractual Delivery
Fast Order Processing
Capability based on
with Supply Chain
Various SLA

On-line
Support E-Learning
Center

On-line Platform for Online Training

Support and Learning Platform

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 LETS GET STARTED
To learn more about Huawei Enterprise ICT Solutions and our service policies, Please visit us at
http://enterprise.huawei.com/us/partners/

If you are interested in becoming our service partner, contact your local Huawei account manager or
submit an online application form at
http://enterprise.huawei.com/us/partners/channel-partners-application/channel-salepartners-register/
or contact your local Huawei partner managers.

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Copyright Huawei Enterprise USA, Inc. 2013. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise USA, Inc.

Trademark Notice

and HUAWEI are trademarks or registered trademarks of Huawei Technologies Co., Ltd.
Other trademarks, product, service and company names mentioned are the property of their respective owners.

General Disclaimer
HUAWEI ENTERPRISE USA, INC.
The information in this document may contain predictive statements including, 20400 Stevens Creek Blvd.
without limitation, statements regarding the future financial and operating results, Suite 200
future product portfolio, new technology, etc. There are a number of factors Cupertino, CA 95014
that could cause actual results and developments to differ materially from those Telephone: 1 877 9 HUAWEI (1 877.948.2934)
expressed or implied in the predictive statements. Therefore, such information Email: ServiceSolutionTeam@Huawei.com
is provided for reference purpose only and constitutes neither an offer nor an Version No.: M3-022515-20130315-C-1.1
acceptance. Huawei may change the information at any time without notice. Website: http://enterprise.huawei.com/us