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Security News 2007

Air Cargo Security


Investing in the Future

Insight Background Outlook

Security on the growth path page 2 A lot done, a lot to be done page 7
Security architecture sets standard page 3 Technology at the forefront page 8
Events and Security Regulations page 4 Freight in good hands page 9
Feeling good on take-off page 5 Training assures quality page 10
Glossary Security page 6
 Security News

Editorial Security
on the growth path
Air cargo is a growth market. The industry profits as scarcely any other does from
global trading. Companies are increasingly utilising the advantages of fast and flexible
logistics because they are secure and reliable.

High-tech components for the electronics tion authority in 2004. The advantage for custo-
and automobile industry, vaccines or luxury mers: Shipments arrive faster at their destination.
goods. Whatever the shipment, it will very
probably be flown to its destination around
the world by Lufthansa Cargo. Airfreight
In order to guarantee speed
is a premium market. Its growth is fuelled and security in air cargo in fu
primarily by high-value goods. Although in
terms of volume, only less than one per cent
ture, Lufthansa Cargo intends
of worldwide trade is transported by air, that to expand systematically its
percentage accounts for more than a third of
the value of total cargo tonnage. In Germany network of highly secure cargo
Carsten Spohr
Executive Board Member Sales and Marketing
alone, airfreight accounts for more than 40 hubs.
per cent of exports in terms of value.

Freight traffic is strongest within and out of the Swift implementation of the new requirements was
Asia-Pacific region, and the principal growth spurred by the fact that Lufthansa Cargo has ob-
driver is China. According to the Federal Statistics served measures required by US agencies, such
Dear Readers, Office, shipments ex Germany alone in 2006 rose as the Federal Aviation Administration (FAA), since
by 24.7 per cent while imports from China soared the end of the Nineties owing to its strong busi-
The terrorist attacks on 11 September 2001 by 22.7 per cent. And future prospects are looking ness in North America. That helped the Company
have triggered enduring change in the aviation good. The International Air Transport Association to react quickly when the USA especially began
industry. Since then, quality has come to IATA is anticipating yearly growth of more than 5 tightening the security regime after the attacks on
mean more than just transporting passengers percent in the years ahead. 11 September 2001.
and cargo fast, flexibly and reliably to their
destination it now critically entails protecting In order to guarantee speed and security in air
passengers and cargo against external thre-
Lufthansa Cargo has implemen cargo in future, Lufthansa Cargo intends to ex-
ats. Only by ensuring maximum security in the ted new security measures quic pand systematically its network of highly secure
transport chain can we harness the growth cargo hubs. Alongside its existing security hubs
opportunities our industry offers.
kly and efficiently. in Frankfurt, New York and Shanghai, Lufthansa
Cargo has begun expanding its security architec-
Precisely for that reason, we have placed Demand for airfreight is biggest among companies ture in Munich and Johannesburg.
security at the core of all our processes. It which depend on fast worldwide availability of
influences our recruitment policy, it prompts transported goods. That is particularly true in the
our investment in cutting-edge technology, semiconductor industry. The saying that a compu-
and it has led to the establishment of our ter is obsolete as soon as it leaves the shop has
own security department, which guarantees become almost folklore. Consequently, success in
that we work, worldwide, to the same high the industry hinges essentially on efficient linkage
security standards. Our efforts are notably de- into global production networks. Such links or
monstrated by our Security Hubs in Frankfurt, connections are best provided by air cargo. And
Shanghai and New York. Equipped with state- speed is not the only imperative, equally important
of-the-art technology, they are setting interna- is transport security and reliability. No wonder,
tional standards in security and logistics. since a pallet of high-value electronic components
can easily be worth more than a million euros.
In order to ensure that we remain bench-
marks in the field, we will continue to invest Owing to its experience in the transport of such
in technology, personnel and processes. That valuable goods, and its focus on its own quality
will, above all, benefit our customers, be they standards, Lufthansa Cargo was also well pre-
at destinations in Europe and the USA or in pared for the new international security require-
the Asian growth markets. Security is integral ments which came into force this year. Alongside
in the quality we strive for, it is integral in the the EU regulations, which became effective with
performance standards that we promise. Se- the amended Aviation Security Act in Germany on
curity is part of the DNA of Lufthansa Cargo. 1 February 2006, those new directives inclu-
de the Air Cargo Security Requirements of the
Cordially Transportation Security Administration (TSA) at
yours the US Homeland Security Department, which
became applicable in May 2006. Lufthansa Cargo
has quickly and efficiently implemented the new
security measures and the detailed procedures
Carsten Spohr laid down for all companies in the transport chain.
Moreover, Lufthansa Cargo became the first Euro-
pean airline to receive certification to the C-TPAT
programme (Customs-Trade Partnership Against
Lufthansa Cargo: Freight securely on its way
Terrorism) by the US Customs and Border Protec-
Security News 

The apron in Johannesburg

Security architecture sets standard


New security hubs in Johannesburg and Munich with different objectives

Security will remain at the top of the agenda Director JNB FG, and Jon Clark, Handling Chief
We are offering the authori-
again this year at Lufthansa Cargo. Not only in Johannesburg, LCAGs Security Department
is this proven by strict implementation of the is taking independent action and investing in ties our active support because
new EU Regulation 831 but also by deciding new fencing, monitoring systems and security
as early as last year to establish new security personnel.
we want to move development
hubs at the Johannesburg and Munich sta- along in cooperation with them.
tions. The measures planned for South Africa That is why in South Africa Lufthansa Cargo is
are completely different from those in store taking action on its own and investing in The objective of this joint trial phase is to reach
for Lufthansa Cargos second German hub. new fencing, monitoring systems and security consensus on standards which the transport in-
personnel. Zielinski, however, reports that it is dustry as well as legislators from various countries
Johannesburg 2007: Zero thefts unfortunately not easy to find suitable people. can observe. We are still in a grey zone. What one
According to Harald Zielinski, the focus in Johan- For this reason one of his colleagues was at the inspector allows is no guarantee that another one
nesburg is on preventing theft. LCAGs station in January to get an impression about the will approve it, says Zielinski about the currently
Head of Security set a clear goal for 2007, com- situation and to make more detailed plans for contradictory situation. We are offering the autho-
menting about that last few months We no longer further enhancing security. He feels word of this rities our active support because we want to move
want to suffer losses from theft. Various airlines project will get around, saying Customers will development along in cooperation with them.
have been plagued by theft, sometimes with the give carefully consideration who they entrust with
use of firearms and even directly on the apron. He their valuable freight.
suspects that local authorities are powerless in
the face of crime, saying "Everybody wants more Munich: Setting consistent security Stadards
security, but so far airport operators have taken By contrast, this year Munich is to become a
little action. We are no longer willing to accept testing centre for modern security systems.
this. That is why Lufthansa Cargo supports the Lufthansa Cargo wishes to learn from the tests
TAPA organization, which in February 2007 had what devices are appropriate for practical use and
already set up a whether they can be integrated within the existing
security chain and, if so, how this should be done
without adversely impacting or delaying opera-
We no longer want to tions. During this project phase, Lufthansa Cargo
is working closely with all partners involved in the
suffer losses from theft. transport process, whether the airport operator,
customs, the Federal Office of Police, the Ministry
task force focussed exclusively on the airport in of the Interior or EU authorities.
X-ray equipment at the Security Hub Frankfurt
Johannesburg. With Hermann Zunker, Regional
 Security News

Events and Security Regulations ...


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Security Surcharge

befor 2000 2001 2002 2003 2004 2005 2006 2007


1 Bomb attack on Pan AM 103 (Lockerbie), 21 December 1988
2 Aviation Security Improvement Act, 1990
3 Attacks on 11 September 2001
4 Aviation & Transportation Security Act, Founding of Transportation Security Administration (TSA) in US, November 2001
5 ICAO Aviation Security Plan of Action, June 2002
6 Founding of Customs-Trade Partnership Against Terrorism (C-TPAT), October 2002
7 Establishment of US Department of Homeland Security, start of debate on Air Cargo Strategic Plan, November 2002
8 Specification of common security requirements in civil aviation (EU Regulation 2320/2002),16 December 2002
9 Precise definition of EU Regulation 2320/2002 by EU Regulation 622/2003, 4 April 2003
10 All Cargo International Security Program (49CFR1550) (USA), November 2003
11 TSA issues NPRM (Notice of Proposed Rule Making under the Federal Register) on aviation security (USA), End of 2004
12 Adoption of Aviation Security Act (LuSiG), 15 January 2005
13 Revision of the Model Security Program (49CFR1546) significantly tightens cargo screening requirements, spring 2005
14 Implementation of EU Regulation 1138/2004 at German airports (screening of flight crews and ground staff),
1. January 2006, airport operators charge flat fees for security services
15 Start of Phase II of European Air Cargo Study, January 2006
16 First stage in implementation of 2320 and 622 in Germany, 1 February 2006
17 TSA issues new Air Cargo Security Requirements and confidential implementation instructions, 26 May 2006
18 TSA issues further rules for air cargo transported on passenger aircraft, 10 July 2006
19 Second stage in implementation of 2320 and 622 in Germany, 1 August 2006
20 Additional checking and screening requirements mandated for airlines (USA), October 2006
21 TSA announces issuance of further Air Cargo Security Requirements at the end of 2006, October 2006
22 Tighter requirements specified in EU Regulation 831 (security personnel training, standardised freight documents,
end of exemptions for valuable cargo and animal transports, five-day storage of insecure cargo)
23 New training requirement comes into force in Germany, January 2007
24 TSA again tightens the requirements for passenger and cargo aircraft, 12 March 2007

... and selected investments by Lufthansa Cargo in Security


Conversion of all Establishment of Installation of Implementation of Investment in new Extension of
procedures and Lufthansa Cargo Se- Security Hubs in Aviation Security electronic explosive security policy to
processes in curity Department Frankfurt, New York Act detection systems and investments
handling of cargo (40 Lufthansa and Shanghai in Asia
and aircraft. Cargo staff + 45 Investment in new Development of
Investment in new x-ray technology web-based training Installation of
Conversion of IT external employees)
security technology for Lufthansa security hubs
Start of intensive (including sniffer Modernisation of Cargo staff in Munich and
security training for devices, x-ray equip- security technology (rollout 2007) Johannesburg
entire workforce ment and cameras) at Lufthansa Cargo
USA (video survei Investment in Test programme
Implementation of Security surveillance llance,biometric South America for security tech-
advance declaration of parked aircraft systems, access nology in Frankfurt
of cargo to USA in Lufthansa Cargo, the controls)
accordance with first European airline
Air Automated to receive C-TPAT
Manifest System certification

2002 2003 2004 2005 2006 2007


Security News 

Feeling good on take-off


The new security requirements have also changed a pilots daily routine. Freedom may still be endless above the clouds but overall
the cargo pilots at Lufthansa Cargo are interwoven in a closely knit security network.

UK, even if a Lufthansa Cargo aircraft is only flying


through British airspace. The system has also
had to be adapted to meet the requirements of EU
regulations which came into force in early 2006.

One of those regulations has changed airport


routine personally for Roland Graetsch. Since 1
January, EU Regulation 1138 prescribes that all
persons having access to an aircraft should be
screened in the same way as passengers, inclu-
ding body searches. To shorten as much as pos-
sible the time taken for that screening, Lufthansa
Cargo has installed special control points for flight
crews to the genuine relief of Roland Graetsch.
It is also in the interest of economy and thereby
to the advantage of customers. Theres nothing
more expensive than pilots who are not flying.
But, says Irmler, betraying his focus on quality
control however forceful the drive for efficiency
is, security is not negotiable.

The primacy of security is also entrenched by


regular updates of existing regulations as well as
the issuance of new legal requirements. That alone
Flying freight was not unsafe or insecure led information on all security-relevant incidents: bolsters Peer Irmlers conviction that he will never
earlier but it was different, says Captain Ro- ranging from a false alarm in London to a bomb be short of work: I think in fact that our work
land Graetsch, who is charged with respon- alert from security officials in the USA. For Roland
sibility for quality assurance in flight opera- Graetsch, those details are central to flight plan-
tions. Earlier - that was before 9/11: When I ning. Our customers rely on their cargo arriving
began in 1991, the pre-flight drill was extre- safely and on time. In a complex system such
mely short. After the briefing, a few words as international air traffic, however, the minutest
with the ground crew and the safety checks, hitch can lead to massive delays. The better we
we had the go-ahead to take off, Graetsch are informed, the better we can do our job, says
recalls. Today, it can take two hours before Graetsch, explaining the link between security and
we even board the plane. That time is well flight operations.
spent. Since prior to take-off, the crew and
the cargo go through a multi-layered security
regime. At the interface between those two areas
between heaven and earth, so to speak is where
For pilots, it all begins with flight planning. In his Peer Irmler works. As Manager Security Flight
flight documents, Roland Graetsch finds detai- Operations, his responsibilities include correct and
timely communication of freight and crew data to
the destination airport. He is also responsible for
the security briefing of pilots. In order to obtain the Security gives me a good
relevant information, he is in permanent contact
with the regulatory authorities and all Lufthansa feeling when I take off. And I
Cargo stations around the world. Peer Irmler says have that assurance because
his job is mostly information management.We
must ensure that all the relevant personal and I know that colleagues on the
cargo data is communicated in full, at the prescri- ground are doing an excellent
bed time and in the prescribed form to the right
address. It sounds complicated and that is preci- job.
sely what it is. Without our dedicated IT system, Roland Graetsch,
we could not manage it. Flight Captain at Lufthansa Cargo

Peer Irmler can still vividly retrace the steps that


led to the development of that IT solution: At the
end of 2003, we received out of the blue emer- will increase more than it diminishes, but the
Today, security is mostly infor gency amendments from the USA specifying effort is worthwhile. We experience that in flight
to the smallest detail new requirements for the operations, especially when pilots thank us for
mation management. Without reporting forms. Together with our IT specialists, furnishing good support. Roland Graetsch can
our dedicated IT system, we we spent several weeks working on a system to only confirm that with a compliment that speaks
accommodate them. It was tough going, a real volumes: Security gives me a good feeling when
could not manage it. tour de force. That system is constantly further I take off. And I have that assurance because I
developed. Since the British authorities came up know that colleagues on the ground are doing an
Peer Irmler, with their own security regulations, for example, excellent job.
Manager Security Flight Operations Irmler has had to communicate all the data to the
 Security News

Glossary Security Definitions


Air Cargo Security Requirements EU Regulations 2320/2002, Aviation Security Act
Instructions and measures specified by the US 622/2003, 831/2006 and 1138/2004 The Aviation Security Act (LuftSiG) has been
Transportation Security Administration (TSA) to The common rules governing security in air cargo In force in Germany since 15 January 2005. Its
ensure air cargo security on flights from and into are set out in regulations 2320/2002 on security in objective is to protect air traffic against attacks,
the USA. The regulations came into force in the civil aviation and regulation 831/2007 on imple- such as hijackings, terrorist actions or acts
spring of 2006 and are regularly updated by secu- mentation of common basic standards and proce- of sabotage. Its provisions are based on the
rity amendments. dures to maintain aviation security. All regulations requirements of EU regulations on security in
are already in force. civil aviation.

Known consignor Regulation 1138/2004 sets out a common defini-


The originator of goods for transportation by air for tion of critical parts of security-restricted areas at Regulated agent
his own account, who has established business airports. It specifies that, from 1 January 2006, all An agent, freight forwarder or other entity who
relations with a regulated agent or airline. persons accessing the passenger area should be conducts business with an airline, and provides
subjected to a full security search. security controls that are accepted or required
by the appropriate authority in respect of cargo,
C-TPAT courier and express parcels or mail.
C-TPAT (Customs-Trade Partnership Against Federal Aviation Administration
Terrorism) is a security partnership between US The Federal Aviation Administration (FAA) is the
customs and the trade community aimed at coun- supreme aviation agency in the USA. The FAA Transportation Security Administration
tering the threat from international terrorism. To comes under the US Department of Transportation The Transportation Security Administration (TSA)
obtain C-TPAT certification, companies must have and is the US counterpart of the Federal Office of is a subdivision of the US Department for Home-
a security regime in place, the implementation of Civil Aviation (LBA) in Germany. land Security (DHS). The TSA was established
which has to be documented in detail. after the attacks on 11 September 2001 and char-
ged with responsibility for air traffic security.
Federal Office of Civil Aviation (LBA)
EU Air Cargo Study The Federal Office of Civil Aviation (LBA). It is a
EU-wide central air cargo database containing government agency under the Transport Ministry
all regulated agents and known consignors. The and is responsible for developing and maintaining
database is intended to become the central accre- aviation safety standards.
ditation and certification platform in the European
Community. It is also designed to help in the
harmonisation of measures between EU mem-
ber-countries, the EU customs authorities and
the aviation authorities in the USA. Trials with the
database began in Germany in early 2006.

Aviation Security Cargo according EU Regulations 2320 & 831

Known Regulated Check for


Consignor Agent Security

Best
Case

Consigner Transport Regulated Lufthansa Secured apron


known by by the Federal Cargo
Regulated Agent Office of Civil warehouse
Aviation (LBA)

Unknown Non Regulated Check for


Consignor Agent Security

Worst
Case

Transport Transport Explosive Detection Lufthansa Secured apron


or X-Ray Cargo
or Decompression warehouse
Security News 

Harald Zielinski, Lufthansa Cargo Security Chief

A lot done, a lot to be done


Security standards in Europe and the USA have risen enormously in recent years. One of the decisive challenges in the future is to
establish the same standards in the international growth markets. Lufthansa Cargo Security Chief Harald Zielinski is convinced the
challenge can be mastered only by acting in unison.

Mr. Zielinski, a host of new regulations gover- specified new standards for freight documentati- How can that be done?
ning security in airfreight came into force ear- on. Into the bargain, the TSA has announced plans
ly this year. How far have you advanced with to tighten the rules for transports to the USA. By working together. Security begins not only
the implementation of those requirements? at the aircraft, it permeates the transport chain
What does that mean in the daily routine at from start to finish. And all those in the chain
Harald Zielinski: In Lufthansa Cargos case, we are Lufthansa Cargo? are challenged to do their bit: from the shippers,
highly satisfied. Internally as well as with custo- forwarders or airlines right through to industry as-
mers, we have engaged in intensive cooperation Those new requirements will have to be worked sociations and authorities. We need to exchange
and successfully surmounted the initial hurdles. into our processes, which in turn means we will experiences on a practical level more intensive-
Meantime, around 95 per cent of the shipments modify our IT systems accordingly and lay on ly so that practical experience is given greater
we handle measure up to the new security rules. the requisite training courses for staff. Moreover, weight in future regulations.
It is important now to adhere to that standard we will invest in new equipment because the
and integrate the new regulations that have been TSA has tightened the rules for screening cargo. How will the security regime evolve in
announced. At the end of the day we will rule out security the future?
storage at Lufthansa Cargo for the time being
What are the new requirements? through those investments. I believe that the USA and the EU will further tigh-
ten their requirements in the years ahead and that
Previous exceptions for valuable cargo and animal What is the security situation like, internatio- other countries will follow suit. Canada, for exa-
transports are now ruled out by EU Regulation nally? mple, is already doing that. In addition, security
831/2007. Those transports will then be subjected will become a hallmark of quality in future, espe-
to the same rigorous security checks as any Were setting standards in Europe and the USA, cially in growth markets such as Asia. Security will
other cargo. Shipments, which do not come from though much remains to be done and were shortly bekome integral in the product portfolio at
regulated agents and which cannot be checked constantly on a learning curve. In India and China Lufthansa Cargo. We, for our part, will continue
technically, must be kept in storage by airfreight as well, the authorities in those two key airfreight investing in security take my word.
carriers for five days before they are allowed to market are making a start on establishing a securi-
transport them. Additionally, the EU has raised the ty regime. The aim must be to establish a uniform, Mr. Zielinski, thank you for this interview.
training requirements for security personnel and practicable standard for the entire cargo industry.
 Security News

Technology at the forefront Electronic


eyes and sniffer machines
Before cargo begins its journey around the world on Lufthansa aircraft, it has been subjected to rigorous checks in a multi-layer
security regime. Highly trained security staff and cutting-edge technology guarantee that dangerous objects and substances do
not slip through the security cordon to get on board.

Latex gloves, heat-sealed packages and as carry-on baggage is checked with x-rays prior
precision instruments. The scene at security to a flight, x-ray technology can also be utilised to
checkpoints at the Frankfurt Security Hubs check cargo up to a specific size. At the security
resembles a film-shooting scenario for a TV test centre in Frankfurt, that also applies to com-
thriller. On duty though are not actors in the plette trucks. X-ray pictures of cargo from different
role of police detectives but the security team angles detect any suspicious objects. Should
from Luftansa Cargo. Their job is to check any be detected, the consignment is taken to a
cargo for explosive substances and dan- security zone to be further inspected by screening
gerous objects. Those checks are mandatory specialists.
whenever a shipment has not been declared
in accordance with existing security regulati- Video surveillance An overview
ons or on 30 per cent of all cargo destined for A significant proportion of Lufthansa Cargos
the USA. In 2006 alone, staff at acceptance outlay is expended on external security. More than
points and in the security team at Lufthansa 600 CCTV cameras constantly film ongoing traffic
Cargo checked more than 250,000 consign- at the Frankfurt Security Hub. The pictures are fed
ments. They utilise diverse systems, equip- into the security command post. From there, the
ment and procedures in a rigorous screening cameras can be individually directed to keep an
regime. Their tools include the following: eye on anything suspicious. The cameras operate
round-the-clock and the footage is stored for
Explosive detection systems Electronic sniffers actuarial reasons for 30 days.
Those terms denote highly sensitive stand-alone
analytical systems which can detect even the Access control systems The iron gate
minutest trace of explosives down to one part per At the outer confines, systems have been installed
trillion. That would be analogous to people still to control access to the Security Hub. Those sys-
being able to taste a cube of sugar thrown into a tems operating with chip cards or with biometric
lake. data at the Lufthansa Cargo Hub in New York
ensure that visitors, suppliers and staff are gran-
Incredible as it may sound, the principle on which ted entry only to areas which they are authorised
those systems function is easy to explain. Anyone to access.
handling or tinkering about with explosives is
always left with traces or particles on hands,
clothing, equipment or packaging. When checks
In 2006 alone, staff at accept
are carried out, a cargo screener or security officer ance points and in the security
takes swabs from all sides of a consignment.
Those swabs are then inserted into the analytical
team at Lufthansa Cargo che
machine where any residues of explosives on cked more than 250,000 consi
the swabs evaporate after heating. The machi-
ne sniffs the resultant vapours so that they can
gnments.
be analysed. Thats how machine acquired the
sniffer tag. Last but not least
Afterwards the particles are accelerated and the security personnel
because all chemical elements have a speci- Technology is only as good as the people that use
fic weight, the machine detects any dangerous it. Thats why Lufthansa Cargo has set up its own
substances by their speed in a matter of seconds. security department. The department operates
with a workforce of 300 people made up of Luft-
Mobile detection machines hansa Cargo staff and external employees from
Mobile sniffers work to the same principle as service providers. Alongside professional skills,
stationary equipment. They can, however, also new staff need a testimonial of good conduct
sniff air from enclosed space such as that in pal- from the police and testification of their total
letised cargo. Mobile machines allow more cargo reliability.
to be checked in shorter time.

Dogs the biosensors


In various countries, sniffer dogs are used in
security systems to detect dangerous substances
like explosives. The authorities in the USA are
currently considering making the deployment of
canine sniffers a mandatory security requirement
Lufthansa Cargo began using dogs in extensive
checks on cargo shipments in Frankfurt in 2007.
Well secured: sniffer machine, CCTV-equipment
X-ray equipment An inside view and personnel at Lufthansa Cargo's Security Hub
X-raying is a method of detection known to all, in Frankfurt.
even those who seldom travel on an aircraft. Just
Security News 

More than 600 cameras,


electronic access equipment
and well-trained staff ensure
the tightest security standards
are upheld at Lufthansa Cargo.

Hjoerdis Stahl

Hjoerdis Stahl, Head of Ground Handling Germany

Freight in good hands


Among other attributes, tremendous speed gives air-freight a head start in transporting goods around the world. But those goods
frequently complete the final mile to their destination not in the air but on the ground. All well and good, provided they are in good
hands.

At Lufthansa Cargo, that job is in the hands Additionally, all the staff undergo yearly security security measures. All other shipments are sub-
of Hjoerdis Stahl. In charge of Ground Hand- checks and attend training courses. These rules jected to additional security checks.
ling Germany, she is responsible for about also apply to sub-contractors. Anyone coming to
1,600 employees. And their working day has Frankfurt experiences at first hand what security Should any of the highly sensitive explosive
changed profoundly with the introduction of at Lufthansa Cargo means, emphasises Hjoerdis detection systems sound an alarm and should the
new security regulations: Ground Handling Stahl: Personal identification is now mandatory shipment subsequently fail a second prescribed
has become very much more complicated. on the entire complex; the Lufthansa Cargo Center test, operations in the handling area come to an
No longer does it suffice to move cargo (LCC) is additionally safeguarded separately. And abrupt standstill. Up to now, fortunately, Frankfurt
around physically in the old way in order to the nearer people approach sensitive areas, the has been troubled only by false alarms. But they
transport it swiftly and reliably to its destina- more rigorous the controls. That is also reflected also cause an immense loss of time. That her
tion. It now requires support from informa- in the sharp drop of 90 per cent in the theft rate at team makes up for that lost time in most cases
tion management to uniform standards and the LCC since the checks were imposed. is for Hjoerdis Stahl convincing testimony of their
processes, says Hjoerdis Stahl, explaining dedication and efficiency: That is precisely what
the changes. The increased administrative distinguishes Lufthansa Cargo. As soon as we
work required is highlighted, among others, The LCC is the logistics and security mecca in the take over a shipment, it is in good hands and we
by the reporting requirements in cargo traffic Lufthansa Cargo universe. Its where the Compa- go to every length to ensure that it is delivered
with the USA. The new regulations prescri- ny handles more than a million tonnes of cargo fastest to the consignee at its destination.
be, for example, that information about the annually. The bulk of that tonnage is transit freight.
entire cargo on board an aircraft has to be That means that shipments, shortly after their
communicated to the authorities down to arrival, are loaded onto another aircraft for onward
the flimsiest detail no later than four hours transportation. Sometimes, only a few hours lie
before the flight is due to land in the USA. between arrival and departure. Despite the time
Failure to meet that requirement activates pressure, the freight is always in good hands. In
a catalogue of sanctions ranging from fines 2004, Lufthansa Cargo converted the LCC into a
right through to seizure or confiscation of security hub.
the shipment.
More than 600 surveillance cameras, electronic
However, security at Lufthansa Cargo is not access equipment and well-trained staff ensure
just governed by external requirements. On the that the tightest security standards are upheld
contrary: The Company made an early start at the entire complex. Security is tightest in the
on making all the staff security-conscious and handling area, at the heart of the LCC, where
anchoring it as a top priority in corporate culture. handling staff check the freight documents. Only
The procedure begins with staff recruitment. Peo- when the freight comes from a known shipper
ple applying for jobs at Lufthansa Cargo require and is delivered by a regulated agent may it be
High-value goods ready for transport
a testimonial of good conduct from the police. released for onward transportation without further
10 Security News

Lufthansa Cargo provides


tailor-made security.
Harald Zielinski

Advanced training: computer-based training at Lufthansa Cargo

Training assures quality


Lufthansa Cargo invests heavily in its workforce for in spite of modern technology, only a trained eye can guarantee security.

Hundreds of cameras are installed at Luft- But security surveillance does not only take place sessions for Lufthanseats who are involved in
hansa Cargos base at Frankfurt, monitoring at computer screens. Security staff are on duty passenger services, MRO or catering. These
every corner of one of the worlds biggest round the clock all over the Lufthansa Cargo site, differentiated training courses are not the only
cargo hubs. Everything that the security safeguarding security from the moment a consi- sign that security at Lufthansa is closely tailored
cameras eyes see and record is fed into the gnment is registered at Gate 25 until an aircraft to specific requirements, Zielinski explains.
cargo carriers control centre. But at the end takes off. They have to be able to asses the
of the day, it is the human factor that counts security situation clearly and to act competently To date, more than 1,200 staff have undergone
when the CCTV images appear on computer whether they are operating the gate or special security training at Lufthansa Cargo in Frankfurt
screens and have to be analysed. Whether equipment such as X-ray scanners or the sniffers alone nationwide it is a few hundred more.
freight handling procedures are classed as that detect explosives. Working with staff from renowned security firms,
standard and given the OK or whether some- Lufthansa Cargo has built up a security network
thing is branded as suspicious is ultimately Before staff begin work in the Security depart- of people and technology, and with every training
determined by a Cargo Lufthanseat. ment they have to undergo thorough training. This course its network becomes even tighter.
can take up to three weeks, depending on the
specific area involved. When particularly com-
plex or demanding tasks are involved, staff have
to pass a theoretical and practical test set by
Germanys Federal Aviation Authority (LBA).

Every staff member employed in a security area Imprint


receives basic security training. What must I do
if a package looks fishy? What are the potential
dangers during cargo transport and transship- Publisher:
ment? What should I do if I see something suspi- Lufthansa Cargo AG
cious? Lufthansa provides the answers to these Address:
and other questions during training sessions, Corporate Communications
which last several hours and combine theoreti- Gate 25, building 451 f, FRA F/CI
cal PC-based training and practical on-the-spot D-60546 Frankfurt am Main
instruction. Staff are not permitted to access Phone +49(0)69 696-72435
high-security areas such as the airport apron or Fax +49(0)69 696-91185
Lufthansa Cargos warehouses until they have E-Mail: nils.haupt@dlh.de
successfully completed their training. Responsible: Nils Haupt

The aim of this awareness training is to shar- Printed: March 2007


pen our staffs perception of security matters in
aviation, says Harald Zielinski, Head of Security Please find more informations on our
& Risk Prevention Management at Lufthansa website: www.lufthansa-cargo.com
Cargo. We develop the training sessions in close g Infocenter g Security Corner
In good hands: security managers ensure quality cooperation with the Lufthansa Group. Besides
courses for Cargo staff, there are also special

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