Chapter 2 Software

Chapter 3: Application Software
MULTIPLE CHOICE
1. ____ software consists of programs designed to make users more productive and/or assist them with
personal tasks.
a. Application c. Operating
b. Utility d. System
ANS: A PTS: 1 REF: 142
2. The ____ shown in the accompanying figure is a small symbol displayed on the screen that moves as a
user moves the mouse.
a. menu c. icon
b. button d. pointer
ANS: D PTS: 1 REF: 144
3. In the Windows operating system, as shown in the accompanying figure, the ____ is an on-screen
work area that has a graphical user interface.
a. frame c. workspace
b. desktop d. dialog box
ANS: B PTS: 1 REF: 144
4. As shown in the accompanying figure, a(n) ____ is a small image displayed on the screen that
represents a program, a document, or some other object.
a. menu c. pointer
b. button d. icon
5. A file is ____.
a. an on-screen work area that has a graphical user interface
b. a named collection of stored data, instructions, or information
c. an instruction that causes a program to perform a specific action
d. a horizontal space that contains a windows title
6. When you click Paint in the Accessories list, Windows loads the Paint program instructions from the
computers hard disk into ____.
a. storage c. dialog
b. memory d. command space
7. A(n) ____ contains a list of commands from which a user makes selections.
a. dialog box c. window
b. icon d. menu
8. A ____ is an instruction that causes a program to perform a specific action.

a. dialog box c. command
b. window d. title bar
ANS: C PTS: 1 REF: 144
9. A(n) ____ is a rectangular area of the screen that displays data and information.
a. frame c. workspace
b. box d. window
10. The top of a window has a(n) ____, which is a horizontal space that contains the windows name.
a. view bar c. frame name
b. title bar d. dialog box
11. The ____ of the document window usually displays a documents file name.
a. command box c. title bar
b. shortcut menu d. submenu
12. A(n) ____ is a window that provides information, presents available options, or requests a response.
a. menu bar c. style manager
b. management frame d. dialog box
13. ____ software assists people in becoming more effective and efficient while performing their daily
business activities.
a. Commercial c. Business
b. Marketing d. Advocacy
14. ____ software allows users to create and manipulate documents containing mostly text and sometimes
graphics.
a. Desktop publishing c. Image processing
b. Contextual d. Word processing
15. ____ is a collection of electronic drawings, photos, and other images that can be inserted into
documents.
a. Clip art c. Glossaries
b. Graphics checkers d. Image repositories
16. Word processing software includes a(n) ____, which reviews the spelling of individual words, sections
of a document, or the entire document.
a. table of contents c. glossary
b. spelling checker d. dictionary
17. A font ____, such as bold, italic, and underline in the accompanying figure, adds emphasis to a font.
a. style c. face
b. point d. weight
18. A(n) ____, such as Cambria and Calibri in the accompanying figure, is a name assigned to a specific
design of characters.
a. point c. text set
b. font d. iconography
19. ____ size, such as 12-point and 28-point in the accompanying figure, indicates the size of characters in
a particular font.
a. Graph c. Font
b. Textual d. Data
20. A single point is about ____ of an inch in height.

a. 1/9 c. 1/36
b. 1/18 d. 1/72
21. ____ software is software that allows users to organize data in rows and columns and perform
calculations on the data.
a. Database c. Spreadsheet
b. PIM d. PDA
22. When using spreadsheet software, the rows and columns collectively are called a(n) ____.
a. workbook c. workload
b. workspace d. worksheet
23. When computer users ____ a document, the computer transfers the document from memory to a
storage medium.
a. save c. format
b. edit d. print
24. When computer users ____ a document, the computer sends a copy of the document to a medium such
as paper.
a. create c. format
b. print d. edit
25. A(n) ____ is the intersection of a column and row in a worksheet.

a. link c. nexus
b. cell d. grid
26. Many worksheet cells contain a number that can be used in a calculation, called a(n) ____.
a. function c. formula
b. index d. value
27. A(n) ____ performs calculations on the data in a worksheet and displays the resulting value in a cell.
a. index c. function
b. formula d. ratio
28. When using spreadsheet software like that in the accompanying figure, each worksheet can have more
than ____ cells.
a. 1,700 c. 17 million
b. 17,000 d. 17 billion
29. Most spreadsheet software like that shown in the accompanying figure includes ____ analysis tools,
where users can change certain values in a spreadsheet to reveal the effects of those changes.
a. concatenation c. what-if
b. functional d. application
30. The text, or ____, entered in a cell identifies the worksheet data and helps organize the worksheet.
a. filename c. cell text
b. key text d. label
31. A(n) ____ is a collection of data organized in a manner that allows access, retrieval, and use of that
data.
a. spreadsheet c. database
b. formula d. functional set
32. ____ software allows users to create, access, and manage a database.
a. Text management c. Context management
b. Database d. Basis
33. A(n) ____ is a request for specific data from a database.

a. query c. resample
b. formula d. function
34. ____ software allows users to create visual aids for presentations to communicate ideas, messages, and
other information to a group.
a. Desktop publishing c. Presentation
b. Image editing d. Communications
35. To help organize a presentation, you can view ____ versions of all the slides similarly to how 35mm
slides look on a photographers light table.
a. iconic c. resampled
b. thumbnail d. edited
36. ____ software enables users to enter typed text, handwritten comments, drawings, or sketches
anywhere on a page and then save the page as part of a notebook.
a. Sketching c. Note taking
b. Notebook d. PDA
37. A(n) ____ is application software that includes an appointment calendar, address book, notepad, and
other features to help users organize personal information.
a. PIM c. PIN
b. PIT d. PIC
38. A software ____ is a collection of individual programs sold as a single package.

a. cluster c. zip
b. suite d. archive
39. Most mobile devices include, among other features, ____ functionality.
a. DTP c. CAD
b. PIM d. WBT
40. Two popular ____ are Microsoft Office and Apple iWork.
a. personal information managers c. clip art/image galleries
b. software suites d. application service providers
41. ____ software allows a user to plan, schedule, track, and analyze the events, resources, and costs of a
project.
a. Business c. Accounting
b. Document management d. Project management
42. ____ enables users to write and print checks, track checking account activity, and update and reconcile
balances on demand.
a. Legal software c. Entertainment software
b. Reference software d. Accounting software
43. ____ software helps companies record and report their financial transactions.
a. Tax preparation c. Money management
b. Business d. Accounting
44. ____ software provides a means for sharing, distributing, and searching through documents by
converting them into a format that can be viewed by any user.
a. Tax preparation c. Document management
b. Business d. Accounting
45. Which of the following is an example of paint/image editing software for the professional?
a. Adobe InDesign c. Adobe Illustrator
b. Autodesk AutoCAD d. Adobe Audition
46. Which of the following is an example of desktop publishing software for the professional?
47. Which of the following is an example of photo editing software for the professional?
b. Autodesk AutoCAD d. Adobe Photoshop
48. Which of the following is an example of computer-aided design software?

49. Which of the following is an example of multimedia authoring software?

a. Adobe InDesign c. Adobe Director
50. Which of the following is an example of Web page authoring software?

b. Adobe Dreamweaver d. Agilix GoCourse
51. Which of the following is an example of video and audio editing software for the professional?
52. Three-dimensional ____ programs allow designers to rotate designs of 3-D objects to view them from
any angle.
a. CAD c. CAM
b. DTP d. DTM
53. ____ software is software that enables professional designers to create sophisticated documents that
contain text, graphics, and many colors.
a. CAD c. CBT
b. DTP d. WBT
54. ____ software is a sophisticated type of application software that assists a professional user in creating
engineering, architectural, and scientific designs.
a. DTP c. CBT
b. CAD d. WBT
55. ____ is ideal for the production of high-quality color documents such as textbooks, corporate
newsletters, marketing literature, product catalogs, and annual reports.
a. Professional DTP software c. Professional CAD software
b. Word processing software d. Web page authoring software
56. ____ is the process of arranging text and graphics in a document on a page-by-page basis.
a. Page turning c. Page layout
b. Page processing d. Page outline
ANS: C PTS: 1 REF: 160-161
57. DTP software includes a color ____, which is a standard set of colors used by designers and printers to
ensure that colors will print exactly as specified.
a. glossary c. library
b. reference d. indexed set
58. ____ software is software that allows users to draw pictures, shapes, and other graphical images with
various on-screen tools such as a pen, brush, eyedropper, and paint bucket.
a. Photo editing c. DTP
b. CBT d. Paint
59. ____ software provides the capabilities of paint software and also includes the ability to enhance and
modify existing images and pictures.
a. Desktop publishing c. Image editing
b. Illustration d. Photo management
60. ____ software allows users to modify a segment of a video, called a clip.
a. Video editing c. Clip management
b. Image editing d. Illustration
61. ____ software lets users modify audio clips and produce studio-quality sound tracks.
a. Sound publishing c. Tracking
b. Audio editing d. Sound management
62. Audio editing software usually includes ____, which are designed to enhance audio quality.
a. clips c. matrices
b. filters d. subwoofers
63. Designers and graphic artists can print finished publications on a color printer, take them to a
professional printer, or post them on the Web in a format that can be viewed by those without ____
software.
a. VSP c. ISP
b. DTP d. CAD
64. Multimedia ____ software allows users to combine text, graphics, audio, video, and animation into an
interactive application.
a. management c. publishing
b. authoring d. editing
65. Web page ____ software helps users of all skill levels create Web pages that include graphical images,
video, audio, animation, and other special effects.
a. management c. publishing
b. authoring d. editing
66. ____ software is a simplified accounting program that helps home users and small office/home office
users balance their checkbooks, pay bills, track personal income and expenses, set up budgets, manage
home inventory, track investments, and evaluate financial plans.
a. Accounting c. Personal finance
b. Tax management d. Financial editing
67. ____ offers access to account balances, provides bill paying services, and allows downloading of
copies of monthly transactions and statements from the Web directly to a users computer.
a. Online banking c. Tax management software
b. Financial editing software d. Accounting software
68. ____ software assists in the preparation of legal documents and provides legal information to
individuals, families, and small businesses.
a. Legal c. Document management
b. Tax d. Financial
69. ____ software guides individuals, families, or small businesses through the process of filing federal
taxes.
a. Filing c. Tax preparation
b. Accounting d. Financial management
70. ____ software allows users to draw pictures, shapes, and other graphical images with various on-
screen tools.
a. Paint c. Pixel manipulation
b. Design d. Color library
71. ____ software provides the capabilities of adjusting or enhancing image colors, adding special effects
such as shadows and glows, and the like.
a. Color library c. Image editing
b. Multimedia authoring d. Professional desktop publishing
72. Homeowners or potential homeowners can use ____ software to assist with the design, remodeling, or
improvement of a home, deck, or landscape.
a. Home design/landscaping c. CAM
b. Architectural d. CAD
73. ____ software provides valuable and thorough information for all individuals.
a. Multimedia c. Encyclopedic
b. Reference d. Glossary
74. ____ software teaches a particular skill.

a. Design c. CAD
b. Spreadsheet d. Educational
75. ____ software for personal computers includes interactive games, videos, and other programs designed
to support a hobby or provide amusement and enjoyment.
a. Blog c. Entertainment
b. Design d. Multimedia
76. A blog author needs ____ to create/maintain a blog.

a. an anti-spam program c. a file manager
b. blogware d. a personal firewall
77. Most online Help also has links to Web sites that offer ____ Help, which provides updates and more
comprehensive resources to respond to technical issues about software.
a. dynamic c. distance learning
b. Web-based d. e-learning
78. ____ training is a type of CBT (computer-based training) that uses Internet technology and consists of
application software on the Web.
a. Dynamic c. Distance
b. E-learning d. Web-based
79. ____ is the delivery of education via some electronic method such as the Internet, networks, or optical
discs.
a. Distance learning c. Web-based learning
b. Dynamic Help d. E-learning
80. ____ is the delivery of education at one location while the learning takes place at other locations.
a. Extended training (ET) c. Remote teaching (RT)
b. Faraway schooling (FS) d. Distance learning (DL)
MODIFIED TRUE/FALSE
1. To use application software, a computer must be running system software, specifically, a(n) operating
system. _________________________
ANS: T PTS: 1 REF: 143-144
2. While a computer is running, the operating system remains in memory. _________________________
ANS: T PTS: 1 REF: 144
3. During the process of creating, editing, and formatting a document, the computer holds it on a storage
medium. _________________________
ANS: F, in memory
PTS: 1 REF: 150

4. When you save a document, the computer transfers the document from a storage medium to memory.
_________________________
ANS: F, memory to a storage medium
PTS: 1 REF: 150
5. Mobile devices like PDAs and smart phones do not include PIM functionality.
_________________________
ANS: F, include
PTS: 1 REF: 156
6. In addition to PIM software, a huge variety of business and other software is available for phones.
_________________________
7. Each functional unit within a(n) enterprise has specialized software requirements.
_________________________
8. Image editing software also is called illustration software. _________________________
ANS: F, Paint
PTS: 1 REF: 161
9. Video editing software rarely includes audio editing capabilities. _________________________
ANS: F
usually
typically
often
PTS: 1 REF: 162
10. Once created, multimedia presentations often take the form of interactive computer-based
presentations or Web-based presentations designed to facilitate learning, demonstrate product
functionality, and elicit direct-user participation. _________________________
MULTIPLE RESPONSE
Modified Multiple Choice
1. ____ programs usually have fewer capabilities than retail programs.

a. Shareware c. Freeware
b. Public-domain d. Custom
ANS: A, B, C PTS: 1 REF: 143
2. A ____ is a window that provides information, presents available options, or requests a response.
a. title bar c. menu bar
b. frame manager d. dialog box
3. Examples of editing tasks are ____.

a. changing fonts c. inserting text
b. deleting text d. underlining text
ANS: B, C PTS: 1 REF: 149
4. ____ is an example of a font style.

a. Helvetica c. Arial
b. Bold d. Italic
ANS: B, D PTS: 1 REF: 149
5. Common formatting tasks include ____.

a. changing the font c. changing font size
b. inserting text d. deleting text
ANS: A, C PTS: 1 REF: 149
6. ____ chart is a popular chart type.

a. Data c. Line
b. Column d. Pie
ANS: B, C, D PTS: 1 REF: 152
7. Presentation software incorporates some of the features found in word processing software, such as
____.
a. presenting Web pages as thumbnail images
b. formatting
c. checking spelling
d. recognizing voice input
8. Audio editing software lets users ____.

a. modify audio clips
b. add audio to video clips
c. produce studio-quality soundtracks
d. use filters that are designed to enhance audio quality
ANS: A, B, C, D PTS: 1 REF: 162
9. Application software, such as ____, often includes Web page authoring features.
a. TurboTax c. Word
b. Excel d. Microsoft Money
10. In addition to clip art, many clip art/image galleries provide ____.
a. fonts c. sounds
b. video clips d. audio clips
ANS: A, B, C, D PTS: 1 REF: 169
TRUE/FALSE
1. The four categories of software are mutually exclusive; that is, software listed in one category may not
be used in other categories.
ANS: F PTS: 1 REF: 142
2. Open source software is copyrighted software that is distributed at no cost for a trial period.
3. Developers of freeware rely on the honor system, trusting users to send payment if software use
extends beyond the stated trial period.
4. When the Start button shown in the accompanying figure is clicked, the Start menu is displayed on the
desktop.
5. To start a program, users can click the program name on a menu or in a list.
6. A dialog box is a horizontal space that contains the windows name.
7. When colors are used for characters in a word processing document, they will print as black or gray
unless users have a color printer.

8. A feature, called wordwrap, allows users to type words in a paragraph continually without pressing the
ENTER key at the end of each line.
9. A major advantage of using word processing software is that users easily can change what they have
written.
10. Word processing software usually includes public-domain images.
11. The search feature, in combination with the replace feature, allows users of word processing software
to substitute existing characters or words with new ones.
12. The spelling checker included with word processing software compares words in a document with an
electronic dictionary that is part of the operating system.
13. A serif font does not have the short decorative lines at the upper and lower ends of the characters.
14. A sans serif font has short decorative lines at the upper and lower ends of the characters.
15. One of the benefits of word processing software is the ability to print the same document many times,
with each copy looking just like the first.
16. Spreadsheet software is a rarely used type of application software.
17. Because of the logical approach that spreadsheet software has for organizing data, many people use
this software to organize and present nonfinancial data, as well as financial data.

18. As shown in the accompanying figure, all of a worksheets columns and rows are displayed on the
screen at one time.
ANS: F PTS: 1 REF: 150-151
19. In a worksheet, one or more letters identify each row.
20. In a worksheet, the intersection of column B and row 6 is referred to as cell 6B.
21. A line chart displays bars of various lengths to show the relationship of data.
22. One of the more powerful features of spreadsheet software is its capability of recalculating the rest of
the worksheet when data in a worksheet changes.
23. With a computerized database, the computer stores the data in an electronic format on a storage
medium such as a hard disk.
24. In a database, each column, called a field, contains a specific category of data within a record.
25. Presentation software provides a variety of layouts for each individual slide.
26. Presentation software allows users to apply special effects to the transition between each slide.
27. Note taking software can store notes in handwritten form.
28. Smart phones and PDAs do not include PIM functionality.
29. With a PIM, users can take information previously tracked in a weekly or daily calendar and organize
and store it on their computer.
30. Buying a collection of programs in a software suite usually costs significantly more than purchasing
them individually.
31. The cost of accounting software for a small business can be several hundred thousand dollars.
32. Many businesses use document management software to share and distribute company brochures,
literature, and other documents electronically.
33. Three-dimensional CBT programs allow designers to rotate designs of 3-D objects to view them from
any angle.
34. Although most word processing programs have none of the capabilities of DTP software, professional
designers and graphic artists use word processing software because it supports page layout.
35. Few Web page authoring programs allow users to organize, manage, or maintain Web sites.
36. Application software, such as Word and Excel, seldom includes Web page authoring features.
37. Most of the programs for home, personal, and educational use are relatively expensive, often priced
more than one thousand dollars.
38. A large amount of application software is designed specifically for home, personal, and educational
use.
39. Most personal finance software offers a variety of online services, which require access to the Internet.
40. Most personal finance software includes financial planning features, such as analyzing home and
personal loans, preparing income taxes, and managing retirement savings.
41. Using tax preparation software, taxpayers can file their state and federal tax returns online, in a process
called e-filing.
42. Personal DTP software provides only a few graphical images.
43. Personal DTP programs typically guide users through the development of a document by asking a
series of questions, offering numerous predefined layouts, and providing standard text that can be
added to documents.
44. Few personal DTP programs include paint/image editing software or photo editing software.
45. Some operating systems include video and audio editing software.
46. Home design/landscaping software includes hundreds of predrawn plans that users can customize to
meet their needs.
47. Educational software exists for very few subjects.
48. Educational software seldom includes games or content to make the learning experience more fun.
49. Web application hosts rarely store users' data and information on their servers.
50. Users often interact with Web applications directly at the Web site through their Web browser.
COMPLETION
1. ____________________ software is used to facilitate communications, assist with graphics and

multimedia projects, and support home, personal, and educational tasks.
ANS: Application
PTS: 1 REF: 142
2. ____________________ software is mass-produced, copyrighted retail software that meets the needs
of a variety of users, not just a single user or company.
ANS: Packaged
PTS: 1 REF: 142
3. ____________________ software performs functions specific to a business or industry.
ANS: Custom
PTS: 1 REF: 142
4. ____________________ software is provided for use, modification, and redistribution and usually can
be downloaded from the Web at no cost.
ANS: Open source
PTS: 1 REF: 143
5. ____________________ is copyrighted software that is distributed at no cost for a trial period.
ANS: Shareware
PTS: 1 REF: 143
6. ____________________ is copyrighted software provided at no cost to a user by an individual or a

company.
ANS: Freeware
PTS: 1 REF: 143

7. ____________________ software is free software, but it has been donated for public use and has no
copyright restrictions.
ANS: Public-domain
PTS: 1 REF: 143
8. ____________________ software serves as the interface between the user, the application software,
and the computers hardware.
ANS: System
PTS: 1 REF: 143
9. Each time a user starts a computer, the operating system is ____________________ (copied) from the
computers hard disk into memory.
ANS: loaded
PTS: 1 REF: 144
10. A(n) ____________________ is a graphical element that a user activates to cause a specific action to
take place.
ANS: button
PTS: 1 REF: 144
11. ____________________ software includes programs such as word processing, spreadsheet, database,
presentation graphics, personal information manager software, personal mobile device business
software, software suites, accounting, and project management.
ANS: Business
PTS: 1 REF: 146
12. A feature of word processing software called ____________________ allows users to type words in a
paragraph continually without pressing the ENTER key at the end of each line.
ANS: wordwrap
PTS: 1 REF: 147
13. ____________________ is the process of moving different portions of a document on the screen into
view.
ANS: Scrolling
PTS: 1 REF: 148
14. A(n) ____________________ is a sequence of keystrokes and instructions that a user records and
saves.
ANS: macro
PTS: 1 REF: 148
15. ____________________ tags automatically appear on the screen when a certain action is performed.
ANS: Smart
PTS: 1 REF: 148
16. A(n) ____________________ is a document that contains the formatting necessary for a specific
document type.
ANS: template
PTS: 1 REF: 148
17. When computer users ____________________ a document, they enter text or numbers, insert
graphical images, and perform other tasks using an input device.
ANS: create
PTS: 1 REF: 149
18. To ____________________ a document means to make changes to its existing content.
ANS: edit
PTS: 1 REF: 149
19. To cut involves removing a portion of a document and storing it in a temporary storage location,
sometimes called a(n) ____________________.
ANS: clipboard
PTS: 1 REF: 149
20. When computer users ____________________ a document, they change its appearance.
ANS: format
PTS: 1 REF: 149
21. A(n) ____________________ is a predefined formula that performs common calculations such as
adding the values in a group of cells.
ANS: function
PTS: 1 REF: 151
22. Using the ____________________ =SUM(B10:B14) adds the contents of cells B10 through B14 in a
worksheet.
ANS: function
PTS: 1 REF: 152
23. The accompanying figure illustrates a spreadsheet feature called ____________________, which
depicts data in graphical form.
ANS: charting
PTS: 1 REF: 152
24. A(n) ____________________ chart, such as that in the accompanying figure, shows a trend during a
period of time, as indicated by a rising or falling line.
ANS: line
PTS: 1 REF: 152
25. A(n) ____________________ chart, such as that in the accompanying figure, displays bars of various
lengths to show the relationship of data.
ANS: column
PTS: 1 REF: 152
26. A(n) ____________________ chart, such as that in the accompanying figure, has a round shape cut
into slices and shows the relationship of parts to a whole.
ANS: pie
PTS: 1 REF: 152

27. In a database, each row, called a(n) ____________________, contains data about a given person,
product, object, or event.
ANS: record
PTS: 1 REF: 154
28. Using ____________________ software, you can add, change, delete, sort, and retrieve data.
ANS: database
PTS: 1 REF: 153
29. Users with an artistic ability can create their own graphics using paint/image editing software and then
____________________ (bring in) the graphics into a presentation software slide.
ANS: import
PTS: 1 REF: 155
30. Software ____________________ offer two major advantages: lower cost and ease of use.
ANS: suites
PTS: 1 REF: 156
31. Audio editing software usually includes ____________________, which are designed to enhance
audio quality.
ANS: filters
PTS: 1 REF: 162
32. ____________________ software provides standard contracts and documents associated with buying,
selling, and renting property; estate planning; marriage and divorce; and preparing a will or living
trust.
ANS: Legal
PTS: 1 REF: 167
33. Personal ____________________ software is software that helps home and small business users create
newsletters, brochures, advertisements, postcards, greeting cards, letterhead, business cards, banners,
calendars, logos, and Web pages.
ANS:
DTP
desktop publishing
DTP (desktop publishing)
desktop publishing (DTP)
PTS: 1 REF: 167-168

34. Personal ____________________ software is software that includes various simplified tools, tailored
to meet the needs of the home and small business users, to draw pictures, shapes, and other images.
ANS: paint/image editing
PTS: 1 REF: 168
35. Application software often includes an image ____________________, which is a collection of clip
art and photographs.
ANS: gallery
PTS: 1 REF: 169
36. Popular ____________________ software includes encyclopedias, dictionaries, and health/medical

guides.
ANS: reference
PTS: 1 REF: 171
37. An e-mail program enables the transmission of messages and files via a(n) ____________________
such as the Internet.
ANS: network
PTS: 1 REF: 174
38. ____________________ software enables real-time exchange of messages or files with another online
user.
ANS:
IM
Instant messaging
PTS: 1 REF: 174
39. ____________________ is the delivery of education via some electronic method.
ANS:
E-learning
Electronic learning
PTS: 1 REF: 176
40. ____________________ typically consists of self-directed, self-paced instruction on a topic.
ANS:
CBT
Computer-based training
CBT (Computer-based training)
Computer-based training (CBT)
WBT
Web-based training
WBT (Web-based training)
Web-based training (WBT)
PTS: 1 REF: 176
MATCHING
Identify the letter of the choice that best matches the phrase or definition.
a. Web browser k. communications
b. aggregator l. instant messaging
c. video conferencing m. image editing
d. message board n. photo editing
e. e-learning o. personal finance
f. tax preparation p. DL
g. FTP q. online Help
h. newsreader r. blogware
i. WBT s. text messaging
j. chat room t. e-mail
1. Allows users to access and view Web pages on the Internet
2. Available free at portals on the Web and included with paid Internet access service
3. Integrated in most mobile devices
4. Keeps track of changes made to Web sites by checking RSS feeds
5. Used to create time-stamped articles in a diary or journal format
6. Enables meeting between geographically separated people who use a network such as the Internet to
transmit video/audio
7. Online area where users have written discussions
8. The electronic equivalent of a user manual
9. The delivery of education at one location while the learning takes place at other locations
10. The delivery of education via some electronic method such as the Internet, networks, or CDs/DVDs
11. Kind of software that determines where users are spending their money
12. Kind of software that creates and analyzes the users tax forms to search for potential errors and
deduction opportunities
13. Kind of software that provides the capabilities of paint software and the ability to modify existing
graphics
14. Software often included with the purchase of a digital camera
15. A method of uploading and downloading files with other computers on the Internet
16. Type of programs built into some e-mail programs and Web browsers
17. Integrated into some operating systems
18. Requires chat client software
19. Some of this kind of software is considered system software because it works with hardware and
transmission media
20. When using this kind of product, students actively become involved in the learning process
1. ANS: A PTS: 1 REF: 174

2. ANS: T PTS: 1 REF: 174
3. ANS: S PTS: 1 REF: 174
4. ANS: B PTS: 1 REF: 174
5. ANS: R PTS: 1 REF: 174
6. ANS: C PTS: 1 REF: 174
7. ANS: D PTS: 1 REF: 174
8. ANS: Q PTS: 1 REF: 175
9. ANS: P PTS: 1 REF: 176
10. ANS: E PTS: 1 REF: 176
11. ANS: O PTS: 1 REF: 166
12. ANS: F PTS: 1 REF: 167
13. ANS: M PTS: 1 REF: 161
14. ANS: N PTS: 1 REF: 168
15. ANS: G PTS: 1 REF: 174
16. ANS: H PTS: 1 REF: 174
17. ANS: L PTS: 1 REF: 174
18. ANS: J PTS: 1 REF: 174
19. ANS: K PTS: 1 REF: 174
20. ANS: I PTS: 1 REF: 176
ESSAY
1. Define the following five categories of software: packaged, custom, Web application, open source, and
shareware.
ANS:
Packaged software is mass-produced, copyrighted retail software that meets the needs of a wide
variety of users, not just a single user or company. Packaged software is available in retail stores or on
the Web.
Custom software performs functions specific to a business or industry. Sometimes a company cannot
find packaged software that meets its unique requirements. In this case, the company may use
programmers to develop tailor-made custom software, which usually costs more than packaged
software.
A Web application is a Web site that allows users to access and interact with software from any
computer or device that is connected to the Internet. Many Web sites provide free access to their
programs; some charge a fee. Examples of Web applications include e-mail, word processing, tax
preparation, and game programs.
Open source software is software provided for use, modification, and redistribution. This software
has no restrictions from the copyright holder regarding modification of the softwares internal
instructions and redistribution of the software. Open source software usually can be downloaded from
the Internet, often at no cost.
Shareware is copyrighted software that is distributed at no cost for a trial period. To use a shareware
program beyond that period, you send payment to the program developer. Shareware developers trust
users to send payment if software use extends beyond the stated trial period. In some cases, a scaled-
down version of the software is distributed free, and payment entitles the user to the fully functional
product.
PTS: 1 REF: 142-143 TOP: Critical Thinking
2. Discuss what it means to develop a word-processing document. Include explanations of editing and
formatting in your answer.
ANS:
With application software, such as word processing, users create, edit, format, save, and print
documents. During the process of developing a document, users likely will switch back and forth
among all of these activities.
When you create a document, you enter text or numbers, insert images, and perform other tasks using
an input device such as a keyboard, mouse, or digital pen. If you are using Microsoft Office Word to
design a flyer, for example, you are creating a document.
To edit a document means to make changes to its existing content. Common editing tasks include
inserting, deleting, cutting, copying, and pasting. Inserting text involves adding text to a document.
Deleting text means that you are removing text or other content. Cutting is the process of removing a
portion of the document and storing it in a temporary storage location, sometimes called a clipboard. A
clipboard also contains items that you copy (duplicate) in a document. Pasting is the process of
transferring an item from a clipboard to a specific location in a document.
When users format a document, they change its appearance. Formatting is important because the
overall look of a document significantly can affect its ability to communicate clearly. Examples of
formatting tasks are changing the font, font size, or font style of text.
A font is a name assigned to a specific design of characters. Two basic types of fonts are serif and sans
serif. A serif font has short decorative lines at the upper and lower ends of the characters. Sans means
without. Thus, a sans serif font does not have the short decorative lines at the upper and lower ends of
the characters. Cambria is an example of a serif font. Calibri is an example of a sans serif font.
Font size indicates the size of the characters in a particular font. Font size is gauged by a measurement
system called points. A single point is about 1/72 of an inch in height.
PTS: 1 REF: 149 TOP: Critical Thinking

3. Describe how spreadsheets like the one in the accompanying figure are organized.
ANS:
A spreadsheet file is similar to a notebook that can contain more than 1,000 related individual
worksheets. Data is organized vertically in columns and horizontally in rows on each worksheet. Each
worksheet usually can have more than 16,000 columns and 1 million rows. One or more letters
identify each column, and a number identifies each row. Only a small fraction of the columns and rows
are displayed on the screen at one time. Scrolling through the worksheet displays different parts of it
on the screen.
A cell is the intersection of a column and row. Each worksheet has more than 17 billion cells in which
you can enter data. The spreadsheet software identifies cells by the column and row in which they are
located. For example, the intersection of column B and row 6 is referred to as cell B6.
Cells may contain three types of data: labels, values, and formulas. The text, or label, entered in a cell
identifies the worksheet data and helps organize the worksheet. Using descriptive labels, such as Gross
Margin and Total Expenses, helps make a worksheet more meaningful.
PTS: 1 REF: 150-151 TOP: Critical Thinking
4. List five different Excel functions and their arguments/purpose.
ANS:
Financial
FV (rate, number of periods, payment) Calculates the future value of an investment
NPV (rate, range) Calculates the net present value of an investment
PMT (rate, number of periods, present value) Calculates the periodic payment for an annuity
PV (rate, number of periods, payment) Calculates the present value of an investment
RATE (number of periods, payment, present value) Calculates the periodic interest rate of an annuity
Date and Time

DATE Returns the current date
NOW Returns the current date and time
TIME Returns the current time
Mathematical
ABS (number) Returns the absolute value of a number
INT (number) Rounds a number down to the nearest integer
LN (number) Calculates the natural logarithm of a number
LOG (number, base) Calculates the logarithm of a number to a specified base
ROUND (number, number of digits) Rounds a number to a specified number of digits
SQRT (number) Calculates the square root of a number
SUM (range) Calculates the total of a range of numbers
Statistical
AVERAGE (range) Calculates the average value of a range of numbers
COUNT (range) Counts how many cells in the range have numeric entries
MAX (range) Returns the maximum value in a range
MIN (range) Returns the minimum value in a range
STDEV (range) Calculates the standard deviation of a range of numbers
Logical
IF (logical test, value if true, value if false) Performs a test and returns one value if the result of the
test is true and another value if the result is false
5. Discuss what note taking software is and how it is used.
ANS:
Note taking software is application software that enables users to enter typed text, handwritten
comments, drawings, or sketches anywhere on a page and then save the page as part of a notebook.
The software can convert handwritten comments to typed text or store the notes in handwritten form.
Users also can include audio recordings as part of their notes. Users find note taking software
convenient during meetings, class lectures, conferences, in libraries, and other settings that previously
required a pencil and tablet of paper for recording thoughts and discussions.
6. Explain what personal finance software is, and how it differs from accounting software.
ANS:
Personal finance software is a simplified accounting program that helps home users and small
office/home office users balance their checkbooks, pay bills, track personal income and expenses, set
up budgets, manage home inventory, track investments, and evaluate financial plans. Personal finance
software helps determine where, and for what purpose, you are spending money so you can manage
your finances. Reports can summarize transactions by category (such as dining), by payee (such as the
electric company), or by time (such as the last two months). Financial planning features include
analyzing home and personal loans, preparing income taxes, and managing retirement savings. Most of
these personal finance programs also offer a variety of online services, which require access to the
Internet. For example, users can track investments online, compare insurance rates from leading
insurance companies, and bank online. Online banking offers access to account balances, provides bill
paying services, and allows you to download monthly transactions and statements from the Web
directly to your computer.
CASE
Critical Thinking Questions

Case 3-1
Your friends know that you understand a lot about computers, both the technical details of how they
operate as well as information about software. Lately, with all of the concerns about copyright
infringement, friends have started to ask you about categories of application software and what each
kind permits.
1. Christine is looking for desktop publishing software that is available for no cost. She is not concerned
if the application is a scaled-down version of the fully functional product. What category of software
will you recommend as a good match for her?
a. Web-based b. packaged
c. custom d. shareware
ANS:
d.
2. DeRobb is looking for a spreadsheet program that is available at no cost, but that also puts no
restrictions on his use of it. If he wants to share it with a friend, or make copies of it and distribute it,
he wants to be able to do so. What kind of software do you recommend he should be looking at?
a. public-domain b. freeware
c. custom d. shareware
ANS:
a.
Critical Thinking Questions

Case 3-2
It looks like you are not done yet making recommendations to your friends about software.
3. Balthazar is looking for accounting software for his new small business. Which of the following could
you suggest for him?
a. IBM Organizer b. SureTrak Project Manager

c. Palm Desktop d. Intuit QuickBooks
ANS:
d.
4. Karen is looking for note taking software for her new Tablet PC. Which of the following can she use?
a. Sage MAS 500 b. Apropos Interaction Management Suite

c. Corel Grafigo d. PDF Converter PaperPort
ANS:
c.

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Chapter 3: Application Software

8. A ____ is an instruction that causes a program to perform a specific action.

20. A single point is about ____ of an inch in height.

25. A(n) ____ is the intersection of a column and row in a worksheet.

33. A(n) ____ is a request for specific data from a database.

38. A software ____ is a collection of individual programs sold as a single package.

48. Which of the following is an example of computer-aided design software?

49. Which of the following is an example of multimedia authoring software?

50. Which of the following is an example of Web page authoring software?

74. ____ software teaches a particular skill.

76. A blog author needs ____ to create/maintain a blog.

ANS: T PTS: 1 REF: 143-144

2. While a computer is running, the operating system remains in memory. _________________________

ANS: T PTS: 1 REF: 144

PTS: 1 REF: 150

ANS: F, memory to a storage medium

PTS: 1 REF: 150

PTS: 1 REF: 156

ANS: T PTS: 1 REF: 156

ANS: T PTS: 1 REF: 159

8. Image editing software also is called illustration software. _________________________

PTS: 1 REF: 161

9. Video editing software rarely includes audio editing capabilities. _________________________

PTS: 1 REF: 162

ANS: T PTS: 1 REF: 162

Modified Multiple Choice

1. ____ programs usually have fewer capabilities than retail programs.

3. Examples of editing tasks are ____.

4. ____ is an example of a font style.

5. Common formatting tasks include ____.

6. ____ chart is a popular chart type.

8. Audio editing software lets users ____.

ANS: F PTS: 1 REF: 142

ANS: F PTS: 1 REF: 143

ANS: F PTS: 1 REF: 143

ANS: T PTS: 1 REF: 144

ANS: T PTS: 1 REF: 144

6. A dialog box is a horizontal space that contains the windows name.

ANS: F PTS: 1 REF: 145

ANS: T PTS: 1 REF: 147

ANS: T PTS: 1 REF: 147

ANS: T PTS: 1 REF: 147

10. Word processing software usually includes public-domain images.

ANS: T PTS: 1 REF: 147

ANS: T PTS: 1 REF: 148

ANS: F PTS: 1 REF: 148

ANS: F PTS: 1 REF: 149

ANS: F PTS: 1 REF: 149

ANS: T PTS: 1 REF: 150

16. Spreadsheet software is a rarely used type of application software.

ANS: F PTS: 1 REF: 150

ANS: T PTS: 1 REF: 150

ANS: F PTS: 1 REF: 150-151

19. In a worksheet, one or more letters identify each row.

ANS: F PTS: 1 REF: 150

ANS: F PTS: 1 REF: 151

ANS: F PTS: 1 REF: 152

ANS: T PTS: 1 REF: 152

ANS: T PTS: 1 REF: 153

ANS: T PTS: 1 REF: 154

ANS: T PTS: 1 REF: 155

27. Note taking software can store notes in handwritten form.

ANS: T PTS: 1 REF: 156

28. Smart phones and PDAs do not include PIM functionality.